Develop Bugs

HELP! Can't recieve calls or texts on evo...

For the last few days I have been having an issue with my evo where I am not receiving any calls or text messages. I also cannot send out texts. The only thing I can do is make calls out, and text within my own family plan. I am also able to access 3g mobile network.
This started happening after a representative asked me to enter the follow codes into my phone to remove call forwarding:
*38
*730
*740
I have tried to look up references to these codes, ask employees about them, but no one seems to know what they do. I'm thinking that it enabled automatic call to voicemail. But when people call me they get an error message that says my number is invalid.
After calling Sprint customer support repeatedly for days, they continue to tell me its a network issue. I have opened two tickets, neither have resolved the issue with advanced technical support, and it's been almost a week now.
Sprint basically said there is no option but to -possibly- (like all the other stupid things they told me might fix the issue) change my number. But basically, they can't do anything at this point and they're forcing me to change my number permanently.
Does anyone know what might be going on or have an idea? yes my phone is rooted and I use custom roms, radios, etc. But I doubt my radio is broken because of it or that it's a software/hardware issue. It seems to be very much a network issue. Any clues?

Unacceptable. They should be paying for this months service. Don't change your number! Keep calling until you get someone who is knowledgeable.
Can you disable forwarding? Have you asked them? Ask them if they can do a whole reset on the network.
Sent from my PC36100 using XDA App

Calls dont go to voicemail they get disconnected - HELP!

I am running Synergy with Device 003. This is my problem. Over half of my calls, if I don't answer the phone, do not go to voice mail, they just get disconnected. If I turn my phone OFF and call the phone I get the same result, sometimes it goes to voice mail sometimes it just disconnects.
I have contacted sprint and they reset my voice mail. Same problem, they claim it's a hardware issue which it can't be hardware or Rom issue if it happens when the phone is off. Does anyone have any suggestions?
Thanks

Just had this happen to a customer just yesterday. Their HTC Shift would direct the call to voicemail when the call was declined, but when ignored/missed the call would go through intermittently. When it did not make it to voicemail, all we got was a disconnect/fast busy tone.
Updated PRL & Profile
Reset NAI values via ##SCRTN#
Had the account/device refreshed via Sprint customer care
Ordered new hardware
I tried to explain to the care rep that the phone could be turned off and the call should be directed to voicemail. "Phone designates when/where the call goes", I said, if the phone is off, what does the network do? "We recommend a new phone for the customer".

I've done all of that also. So how can it be the hardware, it doesn't make sense if you can turn the phone off and it happens.

The call forwarding settings on sprints side could be corrupt. Call them and ask them to check check ESM for call forwarding default, no answer and default. Sometimes this tool is overlooked by reps.
Sent from my RamenizedEvo on Cricket.

KommodoreHeinz said:
The call forwarding settings on sprints side could be corrupt. Call them and ask them to check check ESM for call forwarding default, no answer and default. Sometimes this tool is overlooked by reps.
Sent from my RamenizedEvo on Cricket.
Click to expand...
Click to collapse
Thanks for the replies everyone. So 2 hours on the phone with tech support yesterday. They checked all the forwarding in fact took my voicemail out of the system and re added it. Same problem, most calls don't make it to voicemail and it takes several people multiple calls just to get my phone to ring. I will borrow someones sprint phone tomorrow and change it to my number and see if that helps. I still believe it must be a network issue.

mcvoss said:
Thanks for the replies everyone. So 2 hours on the phone with tech support yesterday. They checked all the forwarding in fact took my voicemail out of the system and re added it. Same problem, most calls don't make it to voicemail and it takes several people multiple calls just to get my phone to ring. I will borrow someones sprint phone tomorrow and change it to my number and see if that helps. I still believe it must be a network issue.
Click to expand...
Click to collapse
Changing hardware to thay other than Android would be beneficial. 1) would definitely prove hardware/network issue B) if the 2ndary phone's voicemail works, and it's a different OS(even basic) you change what server voicemail goes to. If it doesn't there's more to be had on your issue
Either way, switch back and test.
Sent with L*W*H

mcvoss said:
Thanks for the replies everyone. So 2 hours on the phone with tech support yesterday. They checked all the forwarding in fact took my voicemail out of the system and re added it. Same problem, most calls don't make it to voicemail and it takes several people multiple calls just to get my phone to ring. I will borrow someones sprint phone tomorrow and change it to my number and see if that helps. I still believe it must be a network issue.
Click to expand...
Click to collapse
Make sure that you use a sprint phone that has visual voicemail. If you don't it will provision you on the other voicemail server and taint your results.
I honestly believe you need to to call sprint back and have them open a ctms ticket for your issue. This is something that they should have done during your first call.
Sent from my RamenizedEvo on Cricket.

[Q] Problem with Receiving/Retrieving Voicemail on GSM GNex Using AT&T

***** FIXED ***** CALLED AT&T TO RESET VOICEMAIL ***** PLEASE REMOVE THREAD *****
I am using a stock GSM GNex, unrooted, and I noticed, when I receive calls, the caller does not go to voicemail and when I attempt to check voicemail, I am told that I do not have a voicemail box. This is a new problem, because before, I had voicemail and I set it up using AT&T. When I long press the number "1" on the dial pad I get a recording that says to enter the phone number of the party you are trying to reach. I enter my phone number and it says that the number is not listed. I can receive and make calls to anyone no problem, but voicemail all of a sudden stopped working. I went into the phone settings and checked the phone number listed as my voicemail number, it is not the same as my regular phone number, so I changed it to my number and I was getting a busy signal when I tried to check my voicemail after that. Any ideas??? I don't think calling AT&T will do me any good as they think I am using a Galaxy S2 Skyrocket. Please help, I need to get voicemails if I don't get to the phone in time!!
Thanks

I'm not sure how to fix your problem but, have you tried google voice as your voicemail client? Maybe you can use that instead.

To be honest I want to fix the issue and I don't want to use Google Voice. When I did a search before posting this I read a lot of people were using that service, but I want to get the real problem fixed. Thanks though.

Does anyone think the problem could be because I have a Galaxy S2 Skyrocket as my main phone on my plan, and that phone uses visual voicemail? And somehow now the phone won't activate voicemail because of that? When I dial my number and call myself, I get a busy tone.

1) Your VM number is either incorrectly programmed into the phone, or whoever set up your account didn't provision you with the VM feature. Call your carrier, they can verify with you whether your phone is correct or it's their system. No one on XDA can't help you with a shortcut.
2) Get Google Voice. Carrier VM systems are utter crap by comparison. That is the "real" solution to your "real problem".

The voicemail number is the same as it was when I set it up the first time. BTW, using Google Voice is not the "real" solution to my "real problem". If you don't know the answer to the question or you think no one else here will, you don't have to emphasize your love of Google Voice, I just don't want to use it so I am trying to figure out how to fix it. Thank you.
Oh, and maybe you should change your user name if you hate AT&T so much.

[Q] Rejecting calls and Voicemail

Hey guys.
I have an E250K note II phone (purchased from Korea). I had all sorts of problems with it
- korean apps that i couldnt remove (even after rooting)
- voicemail option (number 1 button), does not work
- OLLEH logo on bootup
- when i get a call, and reject it, it hangs up on the caller, not forward to the VM (my mobile provided reset my account 5 times, no help)
all sort of things
now i installed the Milan 3.0 ROM, and it was magic, EVERYTHING got fixed, with the exception of, receiving a call, and rejecting it
I think it is a feature in the ROM that i cannot find out a solution for
I think the Milan ROM is a chinese one, but it is way better than the stock korean one
So now, what i am looking for, is if someone calls me and i cant pickup, and i swipe the reject button, i want the caller to be able to go to voicemail, instead of hanging up on them
when i even look at the call log, it shows, "cancelled" as the call status
I am not looking for google voicemail or something like that..
i just want the basic functionality of the phone to work i guess.
so i am pretty sure there is something, a hack, or something that would allow the forward calls when busy to VM
when not available or unreachable, it takes the caller normally to VM, it is the call forward when busy is what i am having trouble with
Any help with that, i would greatly appreciate it.
Thanks

wow 86 views.. and no one knows....
I seriously need help from anyone please.
Thanks

I'm interested in this too. I wasn't aware that rejected calls didn't go to voice mail until recently and that's not what I wanted to happen.
Edit:
Hmm. Maybe this depends on where the call originates from. I just tried calling my phone from Skype and call reject sent it to voicemail, but when I get a forwarded call from work it just hangs up.
Can anyone else confirm?
Sent from my Galaxy Note 2 using Tapatalk 2

anyone cares to chime in and tells us something on how to fix this?
is this caused by ROM maybe?
I tried a US rom made for the 7105 models, (i didnt install the modem), and the voicemail option VANISHED, got back to the original rom i had, VM is back, but back to square one, which is hanging up on rejected calls, normal calls that is.

[Q] Verizon Note 4 on AT&T problems with Voicemail Notifications

Hi all, I've been asking around on AC forums and haven't got an answer yet, but going to see if tomorrow I can get to an ATT store for tech help. No help on the phone at all, just 3 different Tech reps going over the same thing again and again, with no result. Tried third party apps Google Voice and Youmail, can't even get the access codes to go through. The phone seems to be having errors, because it's looking for the Verizon Voicemail and even though I was able to set speed dial #2 for dialing ATT's Voicemail service, all I get is Missed Call notifications. Not every missed call leaves a voicemail, so would like some sort of Notification to alert me to my voicemails. Need this feature a lot. When I dial the access codes or even try changing to the ATT voicemail their Way with Holding down "1" , all i get is Call can't be completed and an error code. Also a message at the top of keypad screen saying No Sim, Sim Error. To me it seems like it's trying to dial the Verizon number, and it can't because of being on ATT. Has anyone had this problem?
Does anybody know a workaround. I was able to get google voice forwarded to my cell phone number, but doesn't still give a notification. I do get emails sent, even though send a text is clicked on Google Voicemail. Also spent time with their tech support with no help there. Notifications is Set and I have an alert for it on the Phone's Voicemail setting, so that's not working either. Any help would be greatly appreciated. Thanks.

You can set att voicemail to speed dial 1. I don't know the number. I just downloaded att visual voicemail app and got it to work. In order to set voicemail you need to go to settings>aplications>call>voicemail settings. Then input the number you're trying to use. It will save it as speed dial #1