Okay, so I recently bought a new unlocked T-mobile Dash off ebay and I am unable to make any outgoing calls.
I also bought a prepaid GoPhone and I'm currently using the sim card out of that, it was activated and works fine on the actual GoPhone.
With the sim in, the Dash lists the network as "AT&T" on the home screen, but if I try to make a call I receive one of three different errors. Either: "the call has ended" or "the operation has failed", once I even got "unknown sim status".
Has anyone ever experienced any problems like this? Does it sound like it has a hardware problem? I also tried doing a hard reset, but no help.
Thanks!
spigety said:
Okay, so I recently bought a new unlocked T-mobile Dash off ebay and I am unable to make any outgoing calls.
I also bought a prepaid GoPhone and I'm currently using the sim card out of that, it was activated and works fine on the actual GoPhone.
With the sim in, the Dash lists the network as "AT&T" on the home screen, but if I try to make a call I receive one of three different errors. Either: "the call has ended" or "the operation has failed", once I even got "unknown sim status".
Has anyone ever experienced any problems like this? Does it sound like it has a hardware problem? I also tried doing a hard reset, but no help.
Thanks!
Click to expand...
Click to collapse
It really just sounds like you've got the wrong settings for this phone. The dash doesn't really do that great of a job when unlocked automatically aligning all the networks unless you specify what network you're using. You can check into a few thread to getting all the right AT&T settings or if you ask a few members here they might have some for you. I'll try to hunt them down for you.
Well there are no settings to configure, I'm just trying to make a phone call, not set up media net or something else.
I've actually got the phone in my house to ring by calling it ONCE out of like 100 attempts, right now though if I even try to dial a number the phone will lock up or say something like "application failure" and exit back to my desktop.
I'm guessing it's just defective and I should try to have it swapped out, oh well.
Well, here is the solution in case anyone else has this problem in the future: Apparently the new GoPhones (the ones that list $15 of free airtime on the box) sim lock themselves to the GoPhone for 120 days, making it pretty much unusable on any other device.
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Maybe it's me or my network operator, but i can't get videocalls to work.
Pushing the videocall button gives me the screen with two cameraviews. It starts dialing and then i can see the phone icon go from 3g to H
But then it quickly say's : "Failed to make videocall"
Any suggestions? (been searching this forum and many others without answers)
xdaradar said:
Maybe it's me or my network operator, but i can't get videocalls to work.
Pushing the videocall button gives me the screen with two cameraviews. It starts dialing and then i can see the phone icon go from 3g to H
But then it quickly say's : "Failed to make videocall"
Any suggestions? (been searching this forum and many others without answers)
Click to expand...
Click to collapse
I can't get it to work on my 8525 or my tilt I'm with [email protected] I think it has to be my network operator. My's does the samething also.
Vol22002 said:
I can't get it to work on my 8525 or my tilt I'm with [email protected] I think it has to be my network operator. My's does the samething also.
Click to expand...
Click to collapse
Of course it doesn't work with your phones. Neither the 8525 or Tilt have the forward facing camera, and the AT&T network doesn't support it.
xdaradar said:
Maybe it's me or my network operator, but i can't get videocalls to work.
Pushing the videocall button gives me the screen with two cameraviews. It starts dialing and then i can see the phone icon go from 3g to H
But then it quickly say's : "Failed to make videocall"
Any suggestions? (been searching this forum and many others without answers)
Click to expand...
Click to collapse
More info is needed.
Which hermes rebadge do you have?
Who is your cell phone carrier?
Does your icon go back to 3g, or does it stay at H?
Better call your mobile operator for the instructions to set the problem.
Vol22002 said:
I can't get it to work on my 8525 or my tilt I'm with [email protected] I think it has to be my network operator. My's does the samething also.
Click to expand...
Click to collapse
Why does it not work with Orange then? Surely one operator must allow Video Calling?
Same error..."Failed to make video call"
"Failed to make video call" means : Your operator must to allow video calling for your sim card (extra payment).
edrin said:
"Failed to make video call" means : Your operator must to allow video calling for your sim card (extra payment).
Click to expand...
Click to collapse
On the blow-err now 2 Orange....usual green sleaves......will let you know
)
Just to add my tuppence (two cents for our American friends):
I did a video call about 18 months ago, when I first got my Hermes. Then I tried again a few weeks ago and got "Failed to make video call" as soon as the dialer screen had finished coming up. It was way too quick for the network to have tried to connect the call, and I knew I had Video Calling on my account (from the one 18 months ago, hadn't made any changes since).
I spent three days recooking ROM's, trying out different ones and even trying a standard build (that was a culture shock, it's been so long!) but EVERY ONE had the same error message.
Finally, I tried my SIM in my wife's phone, and the same thing happened on her Sony Ericsson, so I called T-Mobile. Yup, they'd somehow lost my video calling on my account! I asked for it back, she put a tick in the "yes" box on her screen and I was able to make a video call as soon as I'd finished on the phone to her.
Moral of the story is to call your network to see if it's activated on your account. Even if you're sure it is, call them to check rather than waste 3 days as I did!!
thank you all for your input.
i've a hermes with two camera's. can't be the problem
i've tried om a dozen wm5 and wm6 rom's including shipped ones
i've asked friends with hermes phones as well, they don't succeed as well
but the simcard switching, network operator thing might be the one, i'll try that.
weird it is. an operator can make a lot of money on my phoneuse when making videocalls. why shut it down?
Hey guys, I picked up a T-mobile galaxy S3 over black friday, and have been trying to use it with wifi calling for the past few days. Here is what is happening: I updated to 4.1.1 as soon as I opened the package. I setup the phone and then tried wifi calling. It worked the fiirst call, but later when I put dial in the number, within 1-2 seconds I get a "Your call cannot completed as dailed" message. I couldn't even dial 611 for customer care, but I could call my voicemail.... So after talking to customer service, I was told a new sim card would likely fix the problem, so I went to a T-mo store and got a new sim. They tested it once there, and it worked for the first call. I got home and it was doing the same thing as before, telling me my call couldn't be completed as dialed. On a whim, I put my wife's postpaid T-mobile sim card into the S3, and lo and behold, it worked, every time, flawlessly. I switched my prepaid sim back into the phone and it reverted back to not working again. I called up T-mo and talked to someone who finally referred my case to some engineers, but its been 3 days and I haven't heard back.
If I lived in a place with a good T-mobile signal, I wouldn't care, but I get less than 1 bar, and my data is edge, so I kind of need wifi calling. I've noticed when first booting up with my prepaid sim, I sometimes get the Reg99 cannot connect erorr, and the Err01 "Invalid certificate" error. But then the wifi calling later shows connected with a blue phone symbol saying it is ready to make calls.
I can sometimes receive calls over the wifi, but I can never make calls, only to my voicemail. I find it odd though that my wife's postpaid sim works just fine, every time, but my prepaid doesn't. Even though they are both the latest sim model number TM9190 or whatever.
If anyone has any ideas or solutions to this, please let me know.
srogue said:
Hey guys, I picked up a T-mobile galaxy S3 over black friday, and have been trying to use it with wifi calling for the past few days. Here is what is happening: I updated to 4.1.1 as soon as I opened the package. I setup the phone and then tried wifi calling. It worked the fiirst call, but later when I put dial in the number, within 1-2 seconds I get a "Your call cannot completed as dailed" message. I couldn't even dial 611 for customer care, but I could call my voicemail.... So after talking to customer service, I was told a new sim card would likely fix the problem, so I went to a T-mo store and got a new sim. They tested it once there, and it worked for the first call. I got home and it was doing the same thing as before, telling me my call couldn't be completed as dialed. On a whim, I put my wife's postpaid T-mobile sim card into the S3, and lo and behold, it worked, every time, flawlessly. I switched my prepaid sim back into the phone and it reverted back to not working again. I called up T-mo and talked to someone who finally referred my case to some engineers, but its been 3 days and I haven't heard back.
If I lived in a place with a good T-mobile signal, I wouldn't care, but I get less than 1 bar, and my data is edge, so I kind of need wifi calling. I've noticed when first booting up with my prepaid sim, I sometimes get the Reg99 cannot connect erorr, and the Err01 "Invalid certificate" error. But then the wifi calling later shows connected with a blue phone symbol saying it is ready to make calls.
I can sometimes receive calls over the wifi, but I can never make calls, only to my voicemail. I find it odd though that my wife's postpaid sim works just fine, every time, but my prepaid doesn't. Even though they are both the latest sim model number TM9190 or whatever.
If anyone has any ideas or solutions to this, please let me know.
Click to expand...
Click to collapse
I'm guessing my issue is a very rare one. I don't really see Nything else on the forums about it. Anyone have any guesses? Or anything I can test.
Hi there,
I have been having a very weird issue with my phone lately, I originally put a Simcard in my S3 and it happened to bend the Simcard reader pins. After purchasing a new model of the Simcard tray and getting it installed by a professional (OEM Part) It does not read my Simcard, instead it gives me a notifcation "Emergency Calls only" When putting the same Simcard into another same model (Samsung Galaxy s3 i747) It picks up a signal automatically. However, what is the weird issue is... When putting a bell/virgin simcard into my current phone it picks up a signal (Able to pickup calls & Send Messages) How can this be?
PS. I am almost certain this phone is Unlocked.
Thanks for your contributions.
Abdullah988 said:
Hi there,
I have been having a very weird issue with my phone lately, I originally put a Simcard in my S3 and it happened to bend the Simcard reader pins. After purchasing a new model of the Simcard tray and getting it installed by a professional (OEM Part) It does not read my Simcard, instead it gives me a notifcation "Emergency Calls only" When putting the same Simcard into another same model (Samsung Galaxy s3 i747) It picks up a signal automatically. However, what is the weird issue is... When putting a bell/virgin simcard into my current phone it picks up a signal (Able to pickup calls & Send Messages) How can this be?
PS. I am almost certain this phone is Unlocked.
Thanks for your contributions.
Click to expand...
Click to collapse
Check the APN settings and make sure they are set to your carrier.
DarthDerron said:
Check the APN settings and make sure they are set to your carrier.
Click to expand...
Click to collapse
Could this be the actual issue? Since I am using the "PETRO CANADA MOBILITY" Sim/Network, And it does run/associated on the "Rogers Wireless Network" When booting up my phone it does detect a "Petro Canada Mobility" network in the phone menu after searching. However when pressing on it, it fails by saying "No Service Detected" Then quickly re-searches and hooks up to "ROGERS WIRELESS" (Also Gives me 4G DATA connection) Rogers - which is the factory setting APN setting. However, when placing a call it tells "Mobile Network Unavailable" why does this seem not to be the case when I put in a Virgin Mobile sim or Bell Mobility simcard?
I will try to change the APN hopefully this well effect the outcome. :good:
hello everyone
so i've recently bought lg g3 phone model LGLS990
everything works just fine until i go into mobile networks and change the preferred network to LTE
when i do that i lose my phone signal and all i can do is emergency calling, it's like there is no sim card inserted anymore
and when that happens i can't even change the preferred network to gsm again
but before i've done that i could've used phone for calling and messaging and internet but internet wastes my credit tho i've got a data plan and it's way too slow
i think this is related to my threat each time i turn on the phone a dialog box appears says: "hands free activation contacting network"
a couple of seconds then it fails and there is an option that says activate when ever i click it, it tries to reach my mobile network provider i suppose but then it fails too showing this message: "Sorry - we experienced a system problem during your task. please dial *2 from your Sprint phone or call Customer Care at 1-888-211-4727 from another phone to complete your task."
**im pretty sure that the sim is okay since i use it on my old galaxy s3 phone and i use 3g just fine
**i've tried to change the preferred network to all of the options listed
**i bought it new but the seal wasn't on the box tho it couldn't be used i guess since the screen sticker was on it
**the one i bought it from have brought it from another country but it's not shown that the phone is locked, i've never used a phone with a locked sim so i really don't know how is it like :/
**when ever i open sim toolkit i find the network provider's name there but when i click on it it keeps loading and nothing happens
**the android version is kitkat 4.4.2
sorry for any language mistake and sorry for my modest knowledge
please reply asap so i can try to contact the guy i bought the device from and try to get back my money if it's unsolvable issue
thanks in advance
hi everyone, i have a lg G7 EMW for almost two years now. as said my phone its an EMW, although I use the EM variant ROM for more than a year because of the lack of updates. never had any issues before.
some weeks ago i had to make a call and noticed it was not working, at first i though it was a cover area issue with my carrier, since it was a place a little far away.
but in the following weeks i started noticing a lot of messages saying 'a number called you and did not left a message' and them i realised that the phone actually never ringed, so i started making some tests and realised it was not making or receiving calls.
i cannot acess all the settings in 'call settings menu' it return me an error saying "network or sim card error" but my 4G internet connection and SMS in the other way, works fine.
I already tried my SIM card in another phone, It worked normal. then i tried another SIM in my G7 and it has not worked also.
i have also tried to go back to my country open rom in a fresh install, but nothing changed.
yesterday after receive a cell broadcast notification, it worked for a short period an them stopped again, so i suspect may be some problem with the network, seems intermittent somehow
have any of you faced similar issue or know any solution? is there something i can do in service menu to see if its a hardware problem?
Storm927 said:
hi everyone, i have a lg G7 EMW for almost two years now. as said my phone its an EMW, although I use the EM variant ROM for more than a year because of the lack of updates. never had any issues before.
some weeks ago i had to make a call and noticed it was not working, at first i though it was a cover area issue with my carrier, since it was a place a little far away.
but in the following weeks i started noticing a lot of messages saying 'a number called you and did not left a message' and them i realised that the phone actually never ringed, so i started making some tests and realised it was not making or receiving calls.
i cannot acess all the settings in 'call settings menu' it return me an error saying "network or sim card error" but my 4G internet connection and SMS in the other way, works fine.
I already tried my SIM card in another phone, It worked normal. then i tried another SIM in my G7 and it has not worked also.
i have also tried to go back to my country open rom in a fresh install, but nothing changed.
yesterday after receive a cell broadcast notification, it worked for a short period an them stopped again, so i suspect may be some problem with the network, seems intermittent somehow
have any of you faced similar issue or know any solution? is there something i can do in service menu to see if its a hardware problem?
Click to expand...
Click to collapse
There were networking changes, so you need a sim card that is compatible with these changes.
If your SIM was purchased two years ago, it may not be compatible.
Just contact your phone provider, whoever it is, and ask them to sell you a compatible LTE Sim card. I had to buy one from Net10/Safelink for 99 cents, because the one I bought two years ago from Best Buy for "Net10" was not compatible with the new changes. All phone service providers should have a "buy your own sim" program, so just contact them for it.
check all necessary information in phone's settings about section.
Is any information missing there or blank?
Falkentyne said:
There were networking changes, so you need a sim card that is compatible with these changes.
If your SIM was purchased two years ago, it may not be compatible.
Just contact your phone provider, whoever it is, and ask them to sell you a compatible LTE Sim card. I had to buy one from Net10/Safelink for 99 cents, because the one I bought two years ago from Best Buy for "Net10" was not compatible with the new changes. All phone service providers should have a "buy your own sim" program, so just contact them for it.
Click to expand...
Click to collapse
i can give that a try but i'm not sure, my LTE and SMS seems to work normal, it is only the calls the problem.
the other SIM card i tested on my G7 was from a different carrier and the problem persisted
also my sim worked normal on other phone (Moto G5 Plus)
sourabh7625 said:
check all necessary information in phone's settings about section.
Is any information missing there or blank?
Click to expand...
Click to collapse
everything is showing up except from "My Phone Number" but that one never showed up before.
under Network, Status, Battery, Hardware Info tabs and etc it is also everything showing up
Storm927 said:
everything is showing up except from "My Phone Number" but that one never showed up before.
under Network, Status, Battery, Hardware Info tabs and etc it is also everything showing up
Click to expand...
Click to collapse
Call your carrier and ask them if they are using VOWIFI and VOLTE for their calls now.
The phone falls back to 3G mode on calls.
If the SIM or the tower you connect to is not provisioned for VOWIFI/VOLTE, the calls will use 3G.
if the tower is provisioned for VOWIFI but your SIM is not, then the calls will fail. SMS will not fail since that's LTE already.
Storm927 said:
everything is showing up except from "My Phone Number" but that one never showed up before.
under Network, Status, Battery, Hardware Info tabs and etc it is also everything showing up
Click to expand...
Click to collapse
This problem arises when particular phone has lost phone identification numbers such as S/N, IMEI SV and mainly IMEI. if it's the case then you must try flashing latest stock firmware for you model.