I've been having email sending problems through my operator Vodafone Ireland (using my TP2).
I'll keep this post updated with any further information that I receive in the hope that it will help any other folks out there with E-Mail sending problems.
Last Update: 25/08/2009 @ 14:31 IST
Email sending works fine over WiFi for me (others describe complete failures, and solutions to same, below). However over GPRS/3G I get the following error:
"The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again."
For those with similar problems, this is what I have found so far.
The only way that I have found to "fix" this problem is to delete my email account settings and re-enter.
However beware if sending ever fails again then it may continue to fail until you delete/re-apply the settings again!
This could be due to a Microsoft "feature" in WM 6.1 to allow mobile operators substitute their own outgoing email server for use with their networks.
The alternative server is meant to be sent OTA into a non-editable OEM Registry setting on the Phone (apparently).
The server name substitution then only occurs when there is a send failure.
If the operator does not support this feature the substituted email server will be blank and will continue to be set to blank for the email account until it gets deleted and re-setup!
Microsoft have issued a hotfix for this problem way back in 2008 and according to Barneyabz (below) this fix should be in the TP2 ROM Build. However, I may be seeing another variation of this problem due to network roaming. When I was in France I was able to send emails over GPRS/3G. It was when I came home that email sending started to fail. My mail account could have been trying to use the France email server when I was back home. (No way to prove this - of course).
Another issue that will cause the above error message when sending email is if your Mail Server blocks port 25 (and uses another port instead). This will cause mail send to fail on all connections (GPRS/3G/WiFi). Adding the port is really easy, at the end of the outgoing mail server address just add :xxx where xxx is the port number. For example: auth.smtp.1and1.co.uk:587 (Credit: Barneyabz)
I found various threads with various fixes that didn't work for me but may work for you so I include the links as follows.
Note that any of the "fixes" that include deleting and re-setup of email settings may not last. Email sending may get broken again if there is any other send failure.
Links as follows:
Microsoft has created a hotfix for this issue in 2008 but it doesn't install for me (WM version error). Probably because this "fix" is already in my ROM.
Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail
ButtonBoy suggests the following fix:
http://forum.xda-developers.com/showpost.php?p=2776411&postcount=83
A good description of the Operator Server problem (from MicroSoft Tech support) plus ButtonBoy fix in a CAB in "Tracy and Matt's" Blog here:
http://www.tracyandmatt.co.uk/blogs/index.php/2008/10/15/windows-mobile-smtp-fix
Various other fixes suggested in the following thread:
http://forum.xda-developers.com/showthread.php?t=396126&page=12
Hope this helps!
If anyone has any further information please tag it on!
I had this exact same problem and came across the fix you mention, but none worked for me.
I found out that is for an older build, whcih is why Microsofts hotfix won't install for you (or me) and I understand Microsoft fixed the issue in our build. Although my error message was the same it turned out to be because my mail server blocks port 25 when setting up my mail account as IMAP. Got the right port number from 1and1 and all worked fine (took me three days to find this out and resolve though!)
Cheers
Barney
Barneyabz said:
I had this exact same problem and came across the fix you mention, but none worked for me.
I found out that is for an older build, whcih is why Microsofts hotfix won't install for you (or me) and I understand Microsoft fixed the issue in our build. Although my error message was the same it turned out to be because my mail server blocks port 25 when setting up my mail account as IMAP. Got the right port number from 1and1 and all worked fine (took me three days to find this out and resolve though!)
Cheers
Barney
Click to expand...
Click to collapse
Hi Barney,
Thanks for the information. I assume that if you had an outgoing port problem that sending over WiFi didnt work either?
Thanks,
Mike.
Nope, it wouldn't work either over wifi nor over 3g. The minute I changed the outgoing mail server address to include the revised port number it worked fine. Took me three days to figure it out though! Adding the port is really easy, at the end of the outgoing mail server address just add :xxx where xxx is the port number. Mine now reads auth.smtp.1and1.co.uk:587
Good luck
cheers
Barney
Related
I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
--------------------------------------------------------------------------------
OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
===================
Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
I looked and saw there were a number of posts on the subject of sending POP3/IMAP email via Cingular/ATT and no actual working answers. When trying to send email via the carrier's wireless connection, not WiFi or Activesync, the status line would say "looking for changes" for a long time and then an error message reported that it could not connect to a server with the current settings or something to that effect. I too had this problem and found the solution on their support boards. The outgoing server for mail must be set to "cwmx.com" in order for POP3/IMAP mail to be sent correctly. The incoming server is your normal POP3 server like you'd set it up on your desktop for Outlook etc., such as "mail.bellsouth.net" or whatever you're using. Only the outgoing server is changed. I found no need for SSL or outgoing server authentication. This solution should work on WM5 and 6, although the setup screens are different. Make sure to set this up accordingly on all your POP3/IMAP accounts.
Hope this helps and sorry if it's a repeat.
Great tip, thanks
Excellent tip. Probably belongs in the Hermes WIKI. Shortly after I got my 8525, a friendly Cingular tech support person told me about this. I use it for my personal and office e-mail accounts, and it works great.
Setup is much easier on WM6. In WM5, I had to go into the advanced settings for the outgoing server (cwmx.com) and give it the name of the real server, as well as the user name and password. You don't have to jump through that particular hoop with WM6.
So all of a sudden, I can not send emails from my dash. I can receive them just fine, I have no issues with mms, internet or anything else.
I have the kavana 6.1, ( love it) the full blown 20 dollar internet deal.
I have tried to completely delete my gmail account and re run the setup and still no sending emails. I can not send from my other email accounts either from this phone.
Does anyone have any suggestions?
Thanks,
Jeff
innovator8 said:
So all of a sudden, I can not send emails from my dash. I can receive them just fine, I have no issues with mms, internet or anything else.
I have the kavana 6.1, ( love it) the full blown 20 dollar internet deal.
I have tried to completely delete my gmail account and re run the setup and still no sending emails. I can not send from my other email accounts either from this phone.
Does anyone have any suggestions?
Thanks,
Jeff
Click to expand...
Click to collapse
Are you using the right entries for the incoming and outgoing mail server?
See this thread: http://forum.xda-developers.com/showthread.php?t=396126&highlight=smtp
Moderator: might be a good idea to make the thread a sticky.
So my problem seems to be the same as the listed in that thread, I just redid my "connections wizard" and it is sending now. For how long, I dont know.
Thank you all and I will keep looking here for a solution.
Jeff
Jeff: read all the entries in the thread. It is a known problem and there is a registry hack to allow you to enter a valid SMTP server string into the requisite OEM field. The standard WM6.1 build ships with this value set to NULL (or even worse it might be set to " ")
swyftmeister said:
Jeff: read all the entries in the thread. It is a known problem and there is a registry hack to allow you to enter a valid SMTP server string into the requisite OEM field. The standard WM6.1 build ships with this value set to NULL (or even worse it might be set to " ")
Click to expand...
Click to collapse
Start from the last page and make your way back as it's towards the end.
There's even a .cab install for them who arn't familiar with a reg editor...
Hi all, I flashed my TP2 with the newer HTC rom over the weekend. There were no problems with the procedure and most things are working fine.
My one issue is with email. I have 2 accounts set up. 1 is a work email address, the other it hotmail. Both addresses work fine in themselves, I can send and recieve on both if them. However if I send an email from my work address to Hotmail (I have tried 3 different hotmail address for 3 different people) it doesnt reach the destination address. I dont get any error messages, the email just doesnt get there. I can send emails to other addresses, just not Hotmail.
I have checked with work and nothing has been done there to stop messages to Hotmail addresses.
Before the rom flash I had no issues with this. All I can think is its something to do with the new rom, but I cant figure out what settings so try and change next.
Incidentally internet access is working fine.
My network is T-Mobile UK
Help!!
Ta.
ispartacus75 said:
Hi all, I flashed my TP2 with the newer HTC rom over the weekend. There were no problems with the procedure and most things are working fine.
My one issue is with email. I have 2 accounts set up. 1 is a work email address, the other it hotmail. Both addresses work fine in themselves, I can send and recieve on both if them. However if I send an email from my work address to Hotmail (I have tried 3 different hotmail address for 3 different people) it doesnt reach the destination address. I dont get any error messages, the email just doesnt get there. I can send emails to other addresses, just not Hotmail.
I have checked with work and nothing has been done there to stop messages to Hotmail addresses.
Before the rom flash I had no issues with this. All I can think is its something to do with the new rom, but I cant figure out what settings so try and change next.
Incidentally internet access is working fine.
My network is T-Mobile UK
Help!!
Ta.
Click to expand...
Click to collapse
Ι τhink it has to do with the hotmail client itself. I have same problem from time to time which is usually solved after a soft reset. I haven't found a better solution and i would be interested though...
We run Exchange 2003 here. Push sync is apparently not working on our T-Mobile HTC Desires. The device makes no attempt to sync unless and until you visit the Mail app. We're due to be upgrading to Exchange 2010 this year but until then I'm wondering if anyone else has similar experiences or ideas for a workaround (other than changing to a 5 minute poll frequency).
Actually this seems to be just one of many things (e.g. buggy IMAP implementation) that's broken with the stock Mail app. Haven't tried a reboot yet but even if that fixes this for our phones, it's hardly a "fix"...
Go to Settings > Accounts & Sync and make sure 'Auto-sync' is checked. I was stumped for the better part of a week before I figured out why my Gmail/exchange push wasn't working - this was the reason.
Have you tried Touchdown to see if that works ok? Whilst it is a paid app, it is better suited to a corporate environment than the standard HTC offering.
Regards,
Dave
@carrige: 'fraid not. Syncing is all set up correctly.
@foxmeister: Yes, TouchDown is on my radar. So far however, none of my users require Task syncing, which as far as I can see is the only particular feature advantage that TouchDown has over the HTC app (assuming the app works). Plus, TouchDown is uglier.
I appear to have found the solution though. It's obscure, so bear with me.
Ever since we started using DirectPush, our Exchange server has been logging errors along the following lines:
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 13/05/2010
Time: 11:32:22
User: OURDOMAIN\joe.bloggs
Computer: OURSERVER
Description:
Unexpected Exchange mailbox Server error: Server: [ourserver.ourdomain.local] User: [[email protected]] HTTP status code: [400]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Click to expand...
Click to collapse
Push email and Outlook Web Access always worked fine, so I just filed this under "annoyances". Well, it transpires that the problem is down to a misconfiguration within IIS. From EventID.net:
Removed this error message by removing all host headers from the Default Website in IIS. Go to Properties for the default Website for IIS:
- Click on ''website'' tab.
- Click on ''advanced'' next to IP Address.
- Remove all headers except an entry for ''Default 80'' with no host header value.
Click to expand...
Click to collapse
Now, this doesn't make sense, since we enforce HTTPS on a custom port. Nevertheless, making this change has simultaneously stopped the annoyance logging, and resolved the push email problem on the HTC mail app.
Result!
Exchange Active Sync on HTC Desire stopped pushing
Hi Rob - got a similar problem that only started on Tuesday this week 11th and haven't been able to figure it out. Guess it must be EAS on 2003 on my home server as I haven't lost any other functionality on the phone (eg internet access data connection, SMS etc)
However I don't have the error 400 code on my server admin and trying the fix you suggested didn't work as there were no header to delete.
Any clues? Seems to be a widespread problem...? Thanks.
If you force a sync and look in your application/security logs, can you see the connection being made by the phone?
Fixed it
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Southbarn said:
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Click to expand...
Click to collapse
Interesting that you resorted to removing the account, I had to do the same when my HTC Desire stopped being able to send emails. Receiving was fine, but impossible to send. Deleted account and re-installed, problem resolved.
Only issue now, which is what I was searching for when I came across this thread, is that occassionally I get emails that simply will never arrive on the handset. At home I mix between WIFI and GSM connection, and push appears to work perfectly. Today I discovered that 3 or 4 internal corporate emails of 20 or more received during my manual sync off-peak period, just will not come down to the phone. They are on the server, on my laptop, but not on the phone. Touchdown, running in paralll to Android mail client, has them perfectly.
Any ideas anyone?
For me unfortunately the conclusion is absolutely inescapable. In a corporate environment, the niggles with the stock HTC mail app are unacceptable.
But the good news is that Touchdown is only $20, which really isn't that much to pay if you take into account the overall cost of whatever package your users are on. After a short trial of Touchdown, I'm going to start deploying it to my user base shortly.
Shame on HTC for releasing the phone to market with so many bugs. But I suppose that's what we get for being early adopters...