Develop Bugs

Pop3 Inbox - messages getting deleted

I have a PDA2K and am being driven mad by my inbox getting emptied.
I have my home pc outlook express set on leave a copy of messages on server.
When I receive an email on the imate it goes into my inbox - great
When I look at mail on my home pc - it also goes into my inbox - great
When I next do a send & receive on the imate it removes the email I have received on the pc from the imate inbox
Is this normal?
Can I keep my Imate inbox intact and delete only what I want to?
Apols if this has been covered before - I have searched but am going crazy
TIA
Paul

half the problem is sorted
I discovered that I was not leaving a copy of my messages on my email server because I had 2 outlook express accounts going for the same mail and only one was configured to leave a copy on the server
However I would still like to know if it is possible to keep my Imate inbox intact (& under my control) even when the messages are no longer on my pop3 server
Paul

Email being deleted
Is there not a tick box in Pocket Outlook on your iMate that chooses whether email is deleted on PC? In email account settings or something like that.....Don't have my 2i with me so not entirely sure, but think it right. :?

Still perplexed
Hi Shane
I am using the Pop3 mail but even when I tried Outlook I cannot find any option like this
Are there any other users who have an Inbox that does not de-populate
Thanks
Paul

On Server
what email provider do you use? I'm use gmail, and "leave downloaded email on server" option is on email setting. You should log on on your email account and go to setting, search for "leave downloaded email on server", thick on it. :wink:

Thanks
Yes I have set the server to leave a copy - however after around 3 months they will be deleted when my mailbox gets full. I presume they will then be deleted off my I-mate. What I want is a way to permantantly store them in my Inbox unless I manually delete them.
Paul

It sounds like exactly the same issue I have.
I have one PC where I download my emails to - which deletes off server once downloaded. This is fine.
Though on my XDA2i when I go to the POP3 account in messaging I can see all my emails - but when I attempt a send/receive, it deletes all previous emails from the inbox and donwloads any new if there are any.
It is like it is synchronizing the inboxes of what is on server. This should not be the case - I would expect this behaviour if it was setup to be IMAP , but not POP3.
Thanks

I agree nsm - it behaves differently to other Pop3 accounts - I wonder if there is a way to send the inbox to SD storage and protect it that way.

The whole lot went again today when I set up a pop3 a/c on a new pc at work and forgot to leave a copy of messages on server
The only (in-elegant) way round this I have found is to create a new folder on my Imate called inbox copy and manually copy the important messages over as they arrive.
Surely there must be an easier way
Paul

Me too
Hey,
I am facing the exact same problem as u guys... moment I download the entire mail... Even aster I check the leave a copy on the server checkbox. Is there a way to keep the mails?

In messages/inbox on your Blue Angel, tap accounts and then accounts again.
Tap the Storage tab at the bottom of the screen
make sure that delete items is set to manual. Otherwise the emails are deleted automatically when it sees that they are no longer on the server.
Also, try setting the email account to show all messages, and not just from the last x days (in advanced settings for each account)
It's usually these two that cause this.

have you tried...
setting "receive message headers only" on the handheld? This works fine for me...

rhedgehog - thanks - have made sure items are only deleted manually
quote "Also, try setting the email account to show all messages, and not just from the last x days (in advanced settings for each account) "
Is this setting on the pda
Paul

Another Question about Outlook

I've looked around and can't find an answer to this, It might sound stupid and whatnot but I'm new to smart phones. I have my e-mail set up fine on my phone, I use Comcast if that matters. Anyways, I was wondering if there's a way to sync the e-mails from outlook onto the comcast account on my phone. Everytime I sync it just goes straight to the Outlook E-mail which means I have the messages I sent on my phone in my comcast account and the messages from my laptop in the Outlook account.

not sure on bump rules around here, but anyone know of a solution? figured it was okay to bump was 12 hours ;/

Can you describe your setup and how you are using it in a little more detail ?
I am using Outlook ( w/exchange ) and my ISP email account on my phone so I may be able to help if I understand your setup better.

I'm using outlook as my regular e-mail program on my computer. Using it with comcast.
I have it set up perfect on my phone, I made a new account and everything works I can send + receive. There's not necessarily a problem persay, but more or less it's the fact that I send e-mail's on my phone as well as my computer. I have it syncing perfect, but my question was, can I make it so I can send/receive e-mails with the Outlook E-Mail account on my phone? That way I can delete my Comcast account via my phone. Cause right now I have
1. Text Messages
2. Outlook E-mail
3. Comcast
4. MM messages
5. New Account
I don't even have to necessarily use the outlook on my phone, but is there a way I can sync the outlook on my ccomputer with the comcast account on my phone?
Like I was trying to say in my first post, for example; I was sending e-mails on my phone to birdbreeders in search of a bird on my comcast account. I came home and sent a couple on my computer, then I synced my phone. I synced the sent e-mails from my computer into the Outlook E-mail account on my phone, when I want it to the comcast. Now if I want to review the e-mails I sent I have to look at some on the comcast account and some on the Outlook account. It's more or less just a hassle that I'm wondering if any registry edits or 3rd party programs can solve.
Pretty much to some it up, I want to sync my computer with a accountn on my phone not to the Outlook account
(BTW maybe there's a way to set up the outlook account on the phone to use my comcast e-mail, but I don't have t-mobile so when I try to set up the e-mail it doesn't let me). If I flash it to the HTC rom will it allow me to set up the outlook e-mail to any account I want?
One more thing, would I be gaining anything flashing to the HTC rom? I use Cingular and live in the USA if that matters.

As far as I know, Outlook on the phone cannot send or receive emails. It can only 'sync' with Outlook on a computer to send and receive or direct to an exchange server.
The other account you set up (comcast) can send and receive emails from the phone directly using GPRS or Wifi or your computer's Internet connection (via usb or bluetooth)
As such, the two are separate and cannot be combined even though you are basically using both with the same email service.
To use the phone as you describe (everthing under Outlook) you would have to restrict yourself to sending emails via the phone Outlook account only but they would not actually go anywhere until you synced with your computer and did a send on desktop Outlook !
Typically people use Outlook to duplicate there desktop Outlook on ther phone or like me, connect directly to a corporate exchange server via GPRS. Other accounts are setup (like your comcast) for personal email. I use my personal ISP email account on the phone to only preview incoming emails (headers only) before using my laptop to actually get them off the ISP email server. Same with Hotmail on my phone.
Hope this helps.

pchronos said:
As far as I know, Outlook on the phone cannot send or receive emails. It can only 'sync' with Outlook on a computer to send and receive or direct to an exchange server.
The other account you set up (comcast) can send and receive emails from the phone directly using GPRS or Wifi or your computer's Internet connection (via usb or bluetooth)
As such, the two are separate and cannot be combined even though you are basically using both with the same email service.
To use the phone as you describe (everthing under Outlook) you would have to restrict yourself to sending emails via the phone Outlook account only but they would not actually go anywhere until you synced with your computer and did a send on desktop Outlook !
Typically people use Outlook to duplicate there desktop Outlook on ther phone or like me, connect directly to a corporate exchange server via GPRS. Other accounts are setup (like your comcast) for personal email. I use my personal ISP email account on the phone to only preview incoming emails (headers only) before using my laptop to actually get them off the ISP email server. Same with Hotmail on my phone.
Hope this helps.
Click to expand...
Click to collapse
Let me add a couple of my comment to the above:
The Outlook on your phone is for you to sync with your Desktop or Notebook Outlook with contents you could select including the Contact, Calendar, Task and Mobile Favourite.
You may setup using New Account and select whatever provider or pop3/imap account. This account could be identical to your Desktop/Notebook account.
When new mail comes in, both your phone's email (the one you setup using New Account) and Desktop/Notebook Outlook will have a copy of that email.
The copy on your phone will remove from your phone once you sync it with your Desktop/Notebook Outlook. You may also send email from your phone using the New Account which you setup but you should c.c. or b.c.c. yourself a copy of the sent mail so your desktop/notebook could retain a copy of mail you have sent.
The advantage to use this is that I could filter out all junk/spam mail before my desktop/notebook outlook retrieve the mail.
When new mail arrive on your phone, if they are junk/spam, you could delete them from your Inbox, then goes to Delete Items folder and Menu > 7 to clear all the Delete Items from the folder. The next time your phone retrieve email from the server, it will remove them from the server.
You should set the retrieve interval to either 15 or 30 minutes. Or you may manually connect to your server to remove those junk/spam mail from your phone.
Hope the above help.

Hi there, is there anyway to remove the outlook account?

Multiple Exchange Accounts

Hi All,
I currently have a Pocket Outlook profile setup to use our inhouse Zimbra server for synchronisation of emails/contacts/etc.
I also now have access to a xe2hosting.net account which I wish to also add to Pocket Outlook.
However everytime I try to create a new Microsoft Outlook profile in Pocket Messaging I cannot add the new details for the xe2hosting account - you cannot delete the zimbra details.
I also cannot delete the Microsoft Outlook profile thats already in place.
Can Pocket Outlook handle multiple Outlook profiles? or is this a bug?

Googlemail IMAP support!

Good news for Googlemail/gmail users... IMAP supoport now implemented, so you can schedule checks of your mail account and manage mails whilst keeping synced up with the gmail servers...
serversettings: imap.gmail.com:993
smtp.gmail.com:587 use SSL
user name is [email protected] or [email protected] etc...
If you set up labels in gmail, these appear as folders in your artemis mailbox, so moving a mail to a folder on your atremis has the effect of adding a label to it and moving it to 'All Mail' in gmail.
In the advanced mail options, make sure you check to delete mail off server when deleting, otherwise all deleted mail stays in the gmail all mail folder.

TangerineTractor said:
Good news for Googlemail/gmail users... IMAP supoport now implemented, so you can schedule checks of your mail account and manage mails whilst keeping synced up with the gmail servers...
serversettings: imap.gmail.com:993
smtp.gmail.com:587 use SSL
user name is [email protected] or [email protected] etc...
If you set up labels in gmail, these appear as folders in your artemis mailbox, so moving a mail to a folder on your atremis has the effect of adding a label to it and moving it to 'All Mail' in gmail.
In the advanced mail options, make sure you check to delete mail off server when deleting, otherwise all deleted mail stays in the gmail all mail folder.
Click to expand...
Click to collapse
How does this feature work if you want to download your email to both your artemis and a desktop? I reckon you need to leave a copy of the message on the server in order to download it twice (phone and pc) right?
thnx in advance.
greetings,
Bartse

Bartse said:
How does this feature work if you want to download your email to both your artemis and a desktop? I reckon you need to leave a copy of the message on the server in order to download it twice (phone and pc) right?
thnx in advance.
greetings,
Bartse
Click to expand...
Click to collapse
That's exactly why you need IMAP instead of POP3 - IMAP leaves all the mail on the server, and keeps a folder structure on the server. When you download, it only downlaods a copy, the original stays on the server but gets marked as read. If you move it on your phone or pc, it will be moved on the server too - you effectively are syncing mail folders on the server, your phone and your pc.

How to...

How to use contacts from Outlook account? I want to change my main account from gmail to outlook but I cannot found this option. Is there anyone that could explain it please on dumbie mode (my level of IT knowledge). Thanks a lot in advance.

Afaik you can only sync mail from outlook, in gmail... Didn't try with outlook app, maybe you can sync with that...

Note that actually we cannot create new hotmail accounts. Istead of that we create outlook accounts.