Develop Bugs

lcd screen cracked

so, for the second time in about 5 months, my dash lcd screen cracked. luckily (this time) i don't have to pay anything. it's apparently a known issue. is there anyway to prevent this from happening? this time the phone was in my jeans pocket with an iPod nano & i wasn't doing anything extreme besides walking. i tend to take good care of electronics so this is real annoying. also, i have a case i use

mjpuczko said:
so, for the second time in about 5 months, my dash lcd screen cracked. luckily (this time) i don't have to pay anything. it's apparently a known issue. is there anyway to prevent this from happening? this time the phone was in my jeans pocket with an iPod nano & i wasn't doing anything extreme besides walking. i tend to take good care of electronics so this is real annoying. also, i have a case i use
Click to expand...
Click to collapse
Use a holster or a protective case to carry your Dash. They are available on numerous websites. Also, you can buy protective screen covers. They have them in the accessories section on the T-Mobile website and many others as well.

sorry, i didn't mean the actual screen cracked. i meant it looks like ink exploded in the back ground. the actual screen is fine. it's behind it that's the problem.

Okay... so what's your question... or issue then ?

the screen appears to be cracked behind the actual 'glass'. so it looks like ink bleeding across the screen ( i saw someone else posted about this). i can't figure out exactly how/why this happens & t-mobile was of no help. i was just wondering if other people have experienced this. i found some related messages on another forum but no one had a solution to stop this, other than use a case. which i do.

I has a similar problem once.. Tipsy fiancy decided to grab my phone, knocked it into the leg of a table.. Cracked the crap outa the screen.. I ended up calling tmobile and saying "my screen doesn't work any more.." They kindly replaced my phone with no hastles..

if something like that happened, i could understand. the damn thing was in my pocket for about 1 minute!

Sorry dude - its broken.
The LCD has a couple of layers. One of back layers are broken.
This is one solution:
http://cgi.ebay.com/T-Mobile-DASH-E...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Search ebay for better offer.
This is some video tutorial:
http://youtube.com/watch?v=FI6bZ3L-hE0

hmm..apparently i didn't explain myself enough. t-mobile i sending me a new phone for free. i just want to prevent this from happening in the future. i guess i'll just step up the case i already have. i'm looking at this one:
http://www.boxwave.com/products/armorcase/armor-case-t-mobile-dash_2355.htm

I think this case is better:
http://cgi.ebay.com/Fr-T-Mobile-DAS...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Coz its simple, good looking and lite.

that's pretty much what i have now & my phone's broke twice now
i think i need something that protects the screen too. or HTC should fix this problem that numerous others have complained about.

littleclown said:
I think this case is better:
http://cgi.ebay.com/Fr-T-Mobile-DAS...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Coz its simple, good looking and lite.
Click to expand...
Click to collapse
I have that exact case - its pretty good! I've been using it for 8 months now and its been fine. I don't think it really helps the screen all that much, but I have a screen protector on too. The only problem is that the phone is not so grippy with the case on. Overall I'm happy and it didnt cost much. Actually I use another case
Actually I have this too:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=330152841341&ru=http%3A%2F%2Fsearch.ebay.com%3A80%2Fsearch%2Fsearch.dll%3Ffrom%3DR40%26_trksid%3Dm37%26satitle%3D%2B330152841341%26category0%3D%26fvi%3D1
Its for the Cavalier but fits (with the other case on too) perfectly. This one I love!

I put my phone ot shirt pocket - no movement, no problem.

during the winter, i always put my phone in my jacket pocket, never my jeans. and the two times i've put it in my jeans this has happened
therefore
i will not putting the phone in my jeans!
guess i'll just have to be even more careful than i already am. i ordered a nice case with a screen protector & shock resistant.
thanks for the help!

Yeah, that's gonna snap the first time he sits down, also! lol
Stick with a nice leather case. I'd recommend the nice, Palm branded, horizontal case they make for their Treo's.

Did you remove the protective film on your keyboard?

As the title says, did you remove the protective film on the keyboard?
There's three of them. One left, one right and one on top.
There's also a fourth big one on the back of the screen (visible when tilted).
Some people say it's meant to be there and you shouldn't remove them.
Others say it's just there to protect during transportation and that they should be removed.
I have no idea, but removed them because one came a bit loose.
Does anyone know what HTC has to say about them?

PIR3lly said:
I have no idea, but removed them because one came a bit loose.
Does anyone know what HTC has to say about them?
Click to expand...
Click to collapse
Same as me , but I removed only the left & right ... the rest is still tight

Same here, left and right came loose so they're off. Have noticed the left side slider is leaving a mark that can be rubbed off, I imagine it will cause a scratch eventually.
Possibly replacing with a custom cut out invisi shield would help but would need to take the phone apart to apply it correctly... would need to be done under warranty.

had my TP2 for a month now and the protective firm is still on there, i also left the one behind the screen and added the screen protected that came with the phone. The reason why i didnt took it off is that i saw it was leaving marks so i was afraid it will leave scratched and prolly soon i will sell it so i dont want it to be scratched up.

leaving mine intact even though the one to the right of keyboard is coming lose.

One on the right is a bit loose but shall keep it on until it falls half way off. I wonder if you can get replacements. He he he...

eWay said:
Same as me , but I removed only the left & right ... the rest is still tight
Click to expand...
Click to collapse
LOL.. I even didn't noticed it at all! So I just removed it.. and like e-Way mentioned; I removed only the left & right, the rest is a bit hard to get rid off!

My left one has crumpled up and is coming off now, I imagine it will scratch quite badly given time as the plastic is already hammered and its not yet a week old.
Messa

My right one rumbled up when closing the keyboard, scaring the hell out of me!
So I removed the left one myself.
Never noticed the one above the keyboard, and on the back, until I read about it here

I took all mine off, because I could see they were gonna fall off in time anyway, and tbh, I thought they made my glossy device look a bit tatty. I have no nasty looking wear marks after a month of heavy use.

none of them came loose but i can see scratch marks on the side. im gonna leef them on as long as possible.

Mine are getting loosened by sliding it in to the Brodit Tytn II holder (which it fits perfectly!). So I may need to trim the ones either side of the keyboard back a bit.

mine was loose also so stripped it off. And didnt want to seem too precious about my phone... it is just a phone anyway... (The me a year ago wouldnt say this but after giving birth, my perspective has changed... but still love my phone though, not just with the same passion before )

My TP2 is send to HTC for repairs, one of the problems i mentioned were the loose protective films (the other problems had to do with battery-charging problems, bad responsive keys on the keyboard, loose on/off-button and TouchFlo3D startup problems).
According to (at least two) HTC-helpdesk employees these three films should not be removed and could be repaired (more like replaced) under guarantee.
Many people on a dutch forum tell me i'm crazy that i've put this problem on my list to HTC, but if they wanna repair it, and i don't get scratches on my device that way... who's crazy then

Came loose, and removed them.. i only saw scratch marks on the protective film, still no marks without them..

D3StRoY said:
Came loose, and removed them.. i only saw scratch marks on the protective film, still no marks without them..
Click to expand...
Click to collapse
Yeah, that's exactly what I had.
Marks with the film, but none without them.
Still, just to make sure, I cut up some clear tape and applied that to the left and right side. It's thinner, but I can already see some marks on it... strange.

cuteangelika said:
mine was loose also so stripped it off. And didnt want to seem too precious about my phone... it is just a phone anyway... (The me a year ago wouldnt say this but after giving birth, my perspective has changed... but still love my phone though, not just with the same passion before )
Click to expand...
Click to collapse
Yes but I bet your phone doesnt wake you up 3 times a night and demand feeding !

The sticker on the left of the keyboard came loose last week. I peeled it away. There's no significant 'damage' to the paint as of yet - don't really expect there will be any.
I'm not sure if we're supposed to peel them off or to let them be. The device looks better without those ugly reflecting stickers. But I'm tempted to let them be until they form a problem (e.g. peel off).
I would no way return my device for a stupid protective sticker coming off though. It's not that big a deal - to me.

On day one I removed the right and the left film on the keyboard.
Still no marks without the film.
I have mine now for almost a month.

So how about the one on the back of the tilting screen. What did you guys do with that?

Screen Protector fitted as standard???

Well i assumed one was'nt fitted as standard because they provide you one in the box. but after today, i decided to get rid of the horrible temporary screen sheet thingy and apply the provided screen protector, but upon closer inspection, there seems to be something already on the screen. but if it is a screen protector its been put on really really well.
have any of you noticed this? is it a screen protector (look near edges) or just the default way the screen face is? i've tried picking at one of the corners but i cant get it to lift, but it seems i have kind of maybe slightly frayed the edge, but not sure :/
what do you guys think? have a close look.
EDIT: PLEASE READ BEFORE POSTING MORE -
All xperia plays come with a screen protector fitted. some come with an extra one in the box! some dont! i am guessing this is a region and carrier dependant thing!
i would not remove the factory screen protector. I personally think that this is not a cheap screen/shatter proof protector! this is the real deal, i cant comment about older protectors on x10 or whatever but so far i have zero scratches on this screen protector and i do not use a case and i take my phone everywhere and it is in and out of pockets all day even pockets with zips. i'd keep it on until it does end up horribly scratched then remove it! why remove it before? makes no sense.

From what I remember the xperia x10 came with 2 "shatter glass proof films" One pre-installed and an extra one in the box. The xperia play might have the same thing. Makes sense tho why a lot of reviewers think the screen is plastic and not glass.

I did also think that before I put my protector on. Since you have mentioned it, I took a closer look and it definitely seems that there is something on there.

Hmm I see, confusing. But how would we find out for sure? I deffinately dont want to end up wasting the screen protector and end up fitting two on at one time!

It has a default screen protector on it
I can confirm it you get one extra like the X10
Regards

the truth has been revealed!.....
excellent...

I can confirm mine didn't come with one pre installed
Edit
I can confirm I was wrong lol
Sent from my R800i using XDA Premium App

lol wut?
yh same thing happened to me xD

waz000000 said:
I can confirm mine didn't come with one pre installed
Edit
I can confirm I was wrong lol
Sent from my R800i using XDA Premium App
Click to expand...
Click to collapse
Haha nice
anyway seems packaging is diffrent for all of us
I see people getting standaard 16gb sd cards some 8gb
my package contained following
- Xperia Play ( Duh )
- car charger
- wall charger
- extra screen protector + one fitted on screen and it's nice ! very scratch resitant only downside is the smudges but mu
- leather poach (keeps it nicely protected )
It came from germany ( manual was in german )

arcticmedia said:
Haha nice
anyway seems packaging is diffrent for all of us
I see people getting standaard 16gb sd cards some 8gb
my package contained following
- Xperia Play ( Duh )
- car charger
- wall charger
- extra screen protector + one fitted on screen and it's nice ! very scratch resitant only downside is the smudges but mu
- leather poach (keeps it nicely protected )
It came from germany ( manual was in german )
Click to expand...
Click to collapse
Mine came with :
-Xperia Play
-Wall charger/usb cable
-16Gb micro SD
-no extra screen protector
-No leather poach
Mine is from the Netherlands.
And I fitted a bought screen protector as i`m not convinced the protector looking thingy on the screen is actually removeable. Dont want to end up with a scratched screen and then finding out its part of the actual screen. Maybe i`m paranoid
EDIT: this is the box
Uploaded with ImageShack.us

Got the same as awoken. Also dutch. Want to add the wall charger is a unit that plugs into a wall socket(duh) and then let's you insert the usb cable into it.
With my docking station (bought from amazon.de) I got a usb charger that had the usb cable integrated with the adapter. Not a bad deal for 25 euro's.

svenk919 said:
Got the same as awoken. Also dutch. Want to add the wall charger is a unit that plugs into a wall socket(duh) and then let's you insert the usb cable into it.
With my docking station (bought from amazon.de) I got a usb charger that had the usb cable integrated with the adapter. Not a bad deal for 25 euro's.
Click to expand...
Click to collapse
The Dock is a lot more expensive from Amazon.co.uk (33.80 EUR) - cheapest place here is Play.com at £17.99 which works out at 20.26 EUR
Amazon have dropped their price this evening to £19.99 (22.50 EUR) but still not the cheapest.

On the german amazon site it also seams to be lowered in price to in the 22 euro range.

I noticed the pre-installed screen protector but only after i had put the spare from the box on lol. So now i have 2 screen protectors on the phone lol Not sure if i should take the second off or leave "sigh"

Mozza2k11 said:
I noticed the pre-installed screen protector but only after i had put the spare from the box on lol. So now i have 2 screen protectors on the phone lol Not sure if i should take the second off or leave "sigh"
Click to expand...
Click to collapse
i have always been confused since my X10. The Arc and the Play both seem to be a screen protector BUT IT IS NOT. Let me repeat IT IS NOT A SCREEN PROTECTOR.
Let me share my experience, I had initially when i got my Arc, pasted the additional screen protector. Then, after reading in the forum someone mentioned, that there is already one. Upon closer inspection realize that there seem to be one, so took out the one i pasted, so as not to affect the touch sensitivity. (note - i wasn't suffering from any touch sensitivity issue in the first instance) . A few days later, the one of the edge got a bit chip off and i told myself that should be an issue as i can easily replace it with the spare from the box. To my horror when i tried replacing, it seems that the whole original "so called screen protector" is permanently stuck on the screen. I gave up trying to peel the old one as pushing it further would mean damaging the screen.
Please someone prove me wrong and show me that you can pull out the original screen protector.
So when i got my Play, i saw the same thing bit this time, i just pasted the screen protector that came from the box.
Like i said. if there is a screen protector, try peeling it off. I cant no matter what i try.
For everyone info.

put a hair dryer on it for about 30 seconds make sure battery is out and phone is off (Obviously) then you will be able to remove it. because it's factory fitted, it's a lot more "snug" than normal ones.

waz000000 said:
put a hair dryer on it for about 30 seconds make sure battery is out and phone is off (Obviously) then you will be able to remove it. because it's factory fitted, it's a lot more "snug" than normal ones.
Click to expand...
Click to collapse
Have you done this? It's definitely a screen protector then?

finty said:
Have you done this? It's definitely a screen protector then?
Click to expand...
Click to collapse
Not personally no but ive seen a few posts on t'internet, it's a shatter proof screen protector and it can be taken off but with a little work.
here is one of the posts, you will have to search the thread:
http://forums.whirlpool.net.au/archive/1636089

A screen protector came with my R800a. An easy way to test is to take a piece of tape, put it on a corner of the device, and slowly peel it back. If there's a protector on your screen it will lift off with the tape. You don't need to pick at it or use a hair dryer. You can use more tape to 'dab' off bits of dust, hair, crap too before letting it settle back down. Just squeegee out the bubbles and you're in business.
And, just FYI... I took mine off and put on a ZAGG full body shield and it's a piece of ****. I wound up peeling it all off (except the back because I don't care). It's ugly, it marks easily (I put scars on it with my fingernails without even trying), and it has a weird rubbery/slimey feel to it. I'm glad I saved the original because I put it right back on this morning. Terrible waste of $24.99.
Stick with the OEM protector if it came on your device. In fact, I want to find out how to order more from SE. It's probably one of the better ones I've ever seen for a device like this.

axiomjunglist said:
And, just FYI... I took mine off and put on a ZAGG full body shield and it's a piece of ****. I wound up peeling it all off (except the back because I don't care). It's ugly, it marks easily (I put scars on it with my fingernails without even trying), and it has a weird rubbery/slimey feel to it. I'm glad I saved the original because I put it right back on this morning. Terrible waste of $24.99.
Stick with the OEM protector if it came on your device. In fact, I want to find out how to order more from SE. It's probably one of the better ones I've ever seen for a device like this.
Click to expand...
Click to collapse
Good move,
iv also done the same with the Zagg, sent it back to the shop, it made my phone look 10 years old on the 1st day, very sticky and did not go to the ends of the screen so there was a build up of crap every day around the edges.
the back was not bad as it helps with grip, but definitely would not recommend using the Zagg screen protector

*Updated* Hav'nt had a Screen Protector or Case on my Note 7 since the recall ...

Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
----------------------------------------------------------------------------------------------------------------------------------
ORIGINAL POST:
So ...
Since the day or so after the initial recall I decided for once in my life I'll throw caution to the wind and take the plunge of no case or screen protector on my phone, It made me a little sick to my stomach to peel off the screen protector and case and take off for a busy day of work and school with nothing protecting my phone from damage. I figured I'd see a plethora of scratches by the end of the day, and I was able to try this test out because of the recall and Samsung promising to take the phone back regardless of the condition. To my surprise, nothing, not a single scratch, day 2, same and so on.
Fast forward a few weeks, recall phone is traded - STILL IN PERFECT CONDITION, not a screen protector or case has touched it in weeks. Granted I still coddled it, but no different than I would any phone I've had, and I treated the phone like it had a Screen Protector and case on it. Threw it in my pocket, laid it on my desk at work, sat it in my center console in my truck etc. Not a single scratch or dent.
Trade the phone in on Sept 21st and got my new "Safe" Note7, decided that I finally felt comfortable with going "Naked" on my phone after the recall device and have since, so about another week with my "Safe" device and still not a single mark or scratch to be found. I'm actually in the process of getting a replacement for my replacement through Samsung, nothing major, just a lack of quality control on Samsung's part that I have an issue with with this replacement device and Samsung is giving me no hassle about it. I assume my phone suffered from the rush of trying to fix the recall ... but who knows.
Anyways, I will continue going "naked" on this phone, I have no reason not to. And a screen protector just destroys the feeling of this beautiful phones feel and functionality, and really so does a case. i own the LED Wallet case which I love and plan to use here and there, and I probably own around 20 other various cases that I'm sure I will use for fun here and there, But for the most part I've felt the "Naked" feeling and there's no going back lol.
Point of this thread is, I'm not sure how people that are complaining about this phone being "easily scratched" are treating their phones, or if they maybe got defective glass or something. I haven't had a single problem, and when i say I'm anal about my phones it's an understatement, and I feel 100% confident in using this phone protection-free on a daily basis. Obviously you still have to take care of this phone and be extremely careful .... it's made of glass after all. And I cant endorse its drop capabilities lol, That i have no idea of, and hope i never do. But for anyone wondering how this phone holds up with no protection and a pretty active daily use ... so far with my Note7 ... perfectly fine, still looks like the day I opened it.

What issues did you have with your replacement that has caused them to replace the replacement?
This is an interesting test to run - i still have my original one, and the replacement, because Samsung decided the closest drop-off location for me is about 3.5-4 hours away without traffic... I'll be waiting until they call and give me another method to return it. Think I might carry it around and see how it holds up... would be an interesting test, as I'm pretty hard on my devices.

really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care

I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk

asaqwert said:
What issues did you have with your replacement that has caused them to replace the replacement?
Click to expand...
Click to collapse
The metal bezel on the left hand side of the phone is sharp, like almost razor-blade sharp. You cant see if from looking at it, but you can scrap your hand off it and it feels sharp and uncomfortable to hold. and the corners of the phone where the back glass meet the metal is also sharp on all 4 corners, the right side of the phone is smooth as silk though. very weird, but almost seems like it was clued together fast and off centered and shipped out to meet demand. $900 for a phone i HAS to be as perfect as possible, but this one wasn't forgivable.
winol said:
really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care
Click to expand...
Click to collapse
Yep, just be careful, life happens and that's not up to you, but if you're careful and conscious of your phone on you you should be alright, my wife is horrible about that, I drive a beefed up semi-lifted truck and EVERY time she goes anywhere with me, she places her phone on her lap and then hops out of my truck forgetting the phone was sitting on her lap. Drives me nuts. Her Note 4 has seen some shxt in its day, but still looks good and functions perfect, she wants to upgrade to a Note 7 which i hope she does, but shes gonna have to start paying more attention, because one of those falls out of my truck is going to destroy a Note 7 lol. Clumsiness for the most part can be prevented, just being aware, my phone is the most expensive thing I carry on me, so I always make sure its protected, and to be honest I've seen people smash phones wrapped in tempered glass screen protectors and otter-boxes, stuff happens, but I do my best to avoid it.
Itchiee said:
I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk
Click to expand...
Click to collapse
Oh this phone naked is like holding a wet bar of soap, its horribly slippery, But I guess that's the price you pay for a beautiful glass device lol I enjoy the way the glass looks and feels, but I do fear the slipperiness of it, so for me again anytime I pull mine out of my pocket I always ensure my grip is on point, anytime I feel the need to "whip" my phone out really fast I take a breath and realize that i don't actually need to lol, and when I hold the phone, i comfortably hold it with my pinkie finger under it so the phone rests on my finger. Bottom line ... take care of your stuff and be mindful and you should be alright, people treat phones like crap then complain that it cant take a beating ... drives me nuts ... its glass. Treat it like a $900 piece of glass lol.

Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.

Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
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At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.

imucarmen said:
At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.
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Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol

Dmac1984 said:
Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol
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I got the Skinomi clear skin and its been great so far. After you attach it give it a day to settle onto the phone because at first it doesn't look good but after a few hours I noticed it looked a lot better and the next day it looked perfect. The only problem I had was getting the sides to stick. I even used a blow dryer and I just couldn't get them to stay down but I ended up using the top burners on my stove to heat the edges up and then they stuck and they haven't come up since. The s-pen still slides smooth as well with the white inserts. It does have a bit of a texture which I could see would annoy some people but it doesn't really bother me.

What material are your pockets made out of, sandpaper? My original Note 7 (recall replacement arrives today) has never seen a case or screen protector and is completely unscathed. I have not even been as gentle as you described. So weird.

Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see.
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I certainly believe your report of your observations and recollections, but your experience differs sharply from my own. I've been using unprotected Note 7s heavily (pre- and post-recall) for about a month, and I've acquired no scratches whatsoever.
When I check for scratches, I always use direct sunlight or a comparably bright source, and I rotate the phone through a range of angles in order to see any subtle defects. It sounds like that's not something you've been doing routinely, but rather something that just recently happened by chance. If that's the case, you may not really know when your scratches arose (or even whether your previous devices might have had similar scratches), which may complicate the diagnosis of how they occurred.
I trust we agree that the careful treatment you described could not have scratched even ordinary glass, let alone Gorilla Glass 5. So there are several possibilities. Perhaps the phone scraped against something sharp (even while it was in your pocket) without your noticing. Perhaps the process of applying or removing the case or screen protector scratched it somehow. Perhaps it came with subtle, hard-to-notice scratches already on it. Or could it even be that the phone isn't scratched, but rather has some sort of residue that rubbed off on it? (Have you tried washing it off with a wet paper towel and substantial pressure?)
Again, I trust your observations, but I'm curious as to how your scratches arose, and how your experience diverged from my own. I appreciate your taking the time to update everyone on your situation. And regardless of how the scratches happened, I'm glad you're getting a replacement.

Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
When i say im careful, I'm careful... I got the cold sweats when i saw the scratches lol I've coddled thus phone with mittens since i got it, like i said I lay it on tbings and then move that whenever I set my phobe on my desk for no otger reason but to avoid sliding my phone on any surfaces ... pocket always empty and clean, I don't play in the dirt or go to the beach, pockets feel like normal clean pockets lol. I mean people can make excuses for tge glass, he'll i did too when i saw the initial scratch posts, even started a thread praising the scratch resistance ... I seriously don't know how much more careful you can be with a phone as i have been with this one and it still scuffed. I'll grab some pictures with the wife's phone and post them.
It almost seems like theres a raised lips right before the glass dipps down.

Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.

Dmac1984 said:
Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.
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You just wanted to use the fancy s-pen features and that drawing was your excuse. ;P
And I don't blame you :laugh:

Dmac1984 said:
Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
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Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
When i say im careful, I'm careful...
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I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
It almost seems like theres a raised lips right before the glass dipps down.
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Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.

Gary02468 said:
Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.
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No case or screen protectors since I got this phone last Sunday (Oct 25th) I didn't recall any scratches on my recalled unit so I didn't bother with protecting the replacement. But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone, how they happened? I don't know ... but they did .... The glass just seems soft and easily scratch-able. It shouldn't be, but unfortunately it is. And agreed, I've seen scratches come up from case use on my phones before so that is always a concern, but I didn't use a case on this phone, and I never sat the phone down on a hard surface, and never in a pocket with anything else, and the weird isolated scratched areas don't show signs of "pocket damage" ... they came from somewhere I get that, but wherever they came from, they happened with no effort or force.
Inspected my new phone that came in yesterday. Not a single scratch to be found in any light ... Screen protector should be in today so it'll get wrapped before I even use it and we'll try again ... I recommend to anyone who has a Note 7, wrap it up and keep it clean, this issue just may not be avoidable with everyday use.

Is GG5 on the back as well as the front? My rear is scratched only after 2 weeks replacement and general it wears a case. NOT impressed.

Dmac1984 said:
But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone
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Well, the phone wasn't scratched by the skin of your hand, the cloth of your pocket, or the piece of paper you rested it on, so there must have been some other contact that you're unaware of. (I'll occasionally notice a small cut or bruise on my arm without recalling what contact was responsible. It happens.)
Regardless, thanks again for the update you posted, and good luck with your new Note 7. If my Note 7 ever suffers the slightest scratch, I will follow your example and post an update here too. So far, a month of heavy, unprotected use has not resulted in any visible imperfection.

I don't get why people are nitpicking this. I get this tone of "maybe you were careful but not careful enough". It sounds like we are discussing handling an egg.
The physics of it are simple and irrefutable, this thing will scratch, there is no way around it. And just because one hasn't scratched yet, or appears that way, doesn't mean it won't.

At this point, regardless of what anyone says or who wants to debate, it's safe to say yhe phone WILL scratch with normal, even careful use. I was one who thought "well the people with scratches must be abusing their phones" but as i type this on a scuffed, yet coddled Note7 I stand corrected. It doesn't affect my love for the phone but it should be noted that it WILL scratch easily regardless of how you treat it, i wish it didn't ... but it does. And I don't think it's batched based, pretty sure maybe even if you dont see any scratches there are probably some on your phone as I found by badically doing a microscopic forensic look at my phone the other day, the shinyness of thr glass seems to hide a lot of imperfections.

[Survey] How many of you have experienced the screen peeling problem?

Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!

Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot

I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.

doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
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The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...

I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.

kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
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I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.

kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
Click to expand...
Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.

Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated

kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
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Click to collapse
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally

allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
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Click to collapse
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:

kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
Click to expand...
Click to collapse
Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see

If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different

ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
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Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?

allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
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What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also