As the title says, my device has started doing this for about a week. I can even have a fully charged battery, but if I disconnect the charger, within 5 minutes, my device screen will make some weird glitchy thing and turn off. I've tried multiple ROMs with no dice, so it's a hardware problem. I'm hoping it's just a battery issue, as I can't really afford another device at the moment. Thank you for your time.
have you tried a different charger?,
battery issue an not hardware
I had the same problem. I bought the phone from craigslist an got an awesome deal on it. got it home started playing with it an it kept doin random reboots. after awhile it just wouldnt boot back up unless i took out the battery an reinserted it. However on the charger it worked fine. luckly i had insurance, i went to the sprint store they ran "tests" an determined the phone was bad. Cool im getting a new phone. 3 days later i go to pick up the replacement. They put my old battery in the new phone an low an behold same issue, i went on amazon bought a battery for $10, a samsung oem battery btw,, an the phone is perfect, Hope my insight helps with ur issue
Hello,
I bought a used T-Mobile HTC One M8 a couple of days ago off of eBay. While it's a cool phone, I've had a serious issue with the battery. When plugged in, the phone works fine. However, after being charged for several hours and removed from a power source, the battery will read 100%, slowly dying to around 96% or so with use, and then shut off randomly without warning only a few minutes after being taken off the charger. It won't give the normal "shutting down" message; instead, the battery will go from whatever percent it was to 0% and then the screen will go black.
From what I've seen online, the battery might be bad. s suggest that this problem results in an inflated battery. In this M8, I noticed that the left edge of the screen was almost separated from the metal bezel as if something was pushing it up from behind. This makes me think my battery might be bloated, causing the battery issue and pushing up the screen.
I have tried wiping the phone before flashing Lineage OS instead of the stock ROM, fully charging the battery up, and fully discharging the battery, but nothing so far has worked. Do you have any tricks I could try that might fix this if it is a software issue? Or does this seem like a bad battery that would have to be replaced?
If the battery is bad, the M8 doesn't make it easily removable, so I would either have to take the phone apart or send it in and possibly pay someone to replace it. The previous owner said it was working fine, but I have yet to hear his reply to my eBay message asking about the issue. He included all of the original packaging, including the original limited warranty. While the warranty is probably long expired and technically doesn't transfer over reselling a phone, do you think there is any chance that HTC or T-Mobile might be willing to fix the phone or send a different one?
Thank you for any help you can provide.
mtdewdgmm said:
Hello,
I bought a used T-Mobile HTC One M8 a couple of days ago off of eBay. While it's a cool phone, I've had a serious issue with the battery. When plugged in, the phone works fine. However, after being charged for several hours and removed from a power source, the battery will read 100%, slowly dying to around 96% or so with use, and then shut off randomly without warning only a few minutes after being taken off the charger. It won't give the normal "shutting down" message; instead, the battery will go from whatever percent it was to 0% and then the screen will go black.
From what I've seen online, the battery might be bad. s suggest that this problem results in an inflated battery. In this M8, I noticed that the left edge of the screen was almost separated from the metal bezel as if something was pushing it up from behind. This makes me think my battery might be bloated, causing the battery issue and pushing up the screen.
I have tried wiping the phone before flashing Lineage OS instead of the stock ROM, fully charging the battery up, and fully discharging the battery, but nothing so far has worked. Do you have any tricks I could try that might fix this if it is a software issue? Or does this seem like a bad battery that would have to be replaced?
If the battery is bad, the M8 doesn't make it easily removable, so I would either have to take the phone apart or send it in and possibly pay someone to replace it. The previous owner said it was working fine, but I have yet to hear his reply to my eBay message asking about the issue. He included all of the original packaging, including the original limited warranty. While the warranty is probably long expired and technically doesn't transfer over reselling a phone, do you think there is any chance that HTC or T-Mobile might be willing to fix the phone or send a different one?
Thank you for any help you can provide.
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Flash t mobile RUU (software problems will slove with this ) . If the issue still there ,then it must be a hardware issue i.e faulty battery or some other.
Sent from my XT1526 using Tapatalk
The battery in my M8 is really weak now, and as of maybe 6-9 months ago the phone is not tracking the battery level well. When the phone is idle, it powers off at 20-30% indicated charge remaining, with games active, maybe it will power off at 45%. I get 1 hour PoGo from a _full_ charge.
Previously, I've experienced the phone getting hot when charging (mainly in the car) and this has probably had a serious impact on the battery capacity. Assuming the phone you have is over a year old, you should assume the battery is badly aged by now.
my adorable M8 in his third year of use recently has the same symptoms of @tshoulihane. Is necessary to say that I've took so much care in his first 2 years like disconnecting the battery after few minutes of reaching the 100% (also voiding to charge all the night) or turning off the phone at 10% and I never be waited for the auto turn off at 0%. All this that I'm telling you is in the first 2 years. In this third year of using the m8 as my main phone, I received this bad symptoms doing the opposite of the first years of care. Now I just connect powerbank or something at 30% to void awkwards sudden death of battery. Mmm I have plans to keep 1 year more my m8 with me, it still a beast in camera, sound and no lag, so I'm looking for a battery replacement im Amazon but the reviews are bad, I think is very difficult to get a good *new* battery because that replacements get old too with the years of storage... mmm I don't know but this was my little story with my battery experience with M8. Regards guys.
While waiting for a replacement SIM card for my HTC 10, I had fully charged it then powered it off. The next day, I wanted to check something on the phone, so I powered it up. The battery level wasn't 100% or in the 90's... it was a shocking 65%.
I've owned 4 different Android cellphones prior to this one. None of them ever exhibited this kind of power drop while shut down. Most lose just a couple of percentage points when in standby. Clearly something is wrong with this phone...
Does anyone know if there's any kind of parasitic drain on the battery of the HTC 10 even while completely off? It's running Oreo. Either this, or the battery is somehow worn out enough that it can't even hold a charge when sitting idle. Any ideas?
Hi, maybe your battery is not so healthy anymore.
Still you can try this:
''Power off phone.
Plug phone into HTC charger and charge for two minutes or more
While charging, hold down volume up+volume down+power button and continue holding
Phone will turn on and off repeatedly every 15 seconds or so while continuing to hold all three buttons
Keep this going for 2 minutes, then release buttons when phone is ON
Now, let phone charge fully normally (with phone either on or off--doesn't matter) and battery level reporting, charging and battery life should be normalized.''
Supposedly it's the recommended procedure by HTC.
^ Yes, I'm very familiar with that procedure and had done it several times. And then was fully charged after that. And by the way, I said 1 day but it was actually 12 hours later, which is even worse!
I conducted another experiment... with the phone battery level at 77%, I first put it in Airplane mode and then shut it down completely. Well, about 18 hours later, guess what? Battery level showed 76% upon boot up! Remarkable. If the phone is SHUT DOWN, I can't understand how there would be any possible parasitic drain difference between normal mode and airplane mode. There should be NOTHING running. Or, instead of parasitic, this may just be happenstance of what cells inside the battery itself were taxed. I'll have to try this again from 100% charge, just to be sure.
battery
cytherian said:
^ Yes, I'm very familiar with that procedure and had done it several times. And then was fully charged after that. And by the way, I said 1 day but it was actually 12 hours later, which is even worse!
I conducted another experiment... with the phone battery level at 77%, I first put it in Airplane mode and then shut it down completely. Well, about 18 hours later, guess what? Battery level showed 76% upon boot up! Remarkable. If the phone is SHUT DOWN, I can't understand how there would be any possible parasitic drain difference between normal mode and airplane mode. There should be NOTHING running. Or, instead of parasitic, this may just be happenstance of what cells inside the battery itself were taxed. I'll have to try this again from 100% charge, just to be sure.
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I have what may be a similar problem , I charge phone to 100% let it sit , it drops to 43% when I pick it up it reboot and continues to reboot, boot recovery now it shows 1%, plugin phone boot up and it shows 43%.
pbazw said:
I have what may be a similar problem , I charge phone to 100% let it sit , it drops to 43% when I pick it up it reboot and continues to reboot, boot recovery now it shows 1%, plugin phone boot up and it shows 43%.
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I think that when you charge it to 100%, it's not really 100%. The phone may be displaying that figure, but the battery isn't fully charged. And if your battery has suffered deep discharge a number of times, it could have a very diminished mAh capacity at this point. This is why the phone continues to reboot. The operating system starts and it thinks there's enough power to start up, but the battery is actually down to 1%, so the battery protection circuitry kicks in and forces a shut down. The operating system doesn't register this as a normal shutdown, so it goes into reboot mode. And thus, pattern keeps repeating until you plug in the phone to a power source.
Well, I did another test. I charged the phone up to 100%, put it in airplane mode, and then shut it down. A little over 12 hours later, I turned it on and battery level showed 98%. That was curious. Did airplane mode really make a difference? Didn't make sense... until I decided to reboot the phone, just to be sure. And guess what it showed after that? 61%. So my theory was right -- there is no parasitic drain really. It's the battery having some kind of problem. I rebooted again... 59%. Rebooted again 59%. Then I held down all 3 buttons for 5 cycles and rebooted. 59%. So that is actual.
When I charged up the phone, I had done the 3 button hold-down a couple of times and recharged until rebooting stayed in the upper 90 percent. So, the phone most definitely should have been fully charged. This battery is damaged... and given what I learned from the previous owner, who simply never let it drop down below 50% (always recharged when between 50~60%), and pristine external condition, this is just a prime example of the substandard battery and/or battery management firmware.
cytherian said:
Well, I did another test. I charged the phone up to 100%, put it in airplane mode, and then shut it down. A little over 12 hours later, I turned it on and battery level showed 98%. That was curious. Did airplane mode really make a difference? Didn't make sense... until I decided to reboot the phone, just to be sure. And guess what it showed after that? 61%. So my theory was right -- there is no parasitic drain really. It's the battery having some kind of problem. I rebooted again... 59%. Rebooted again 59%. Then I held down all 3 buttons for 5 cycles and rebooted. 59%. So that is actual.
When I charged up the phone, I had done the 3 button hold-down a couple of times and recharged until rebooting stayed in the upper 90 percent. So, the phone most definitely should have been fully charged. This battery is damaged... and given what I learned from the previous owner, who simply never let it drop down below 50% (always recharged when between 50~60%), and pristine external condition, this is just a prime example of the substandard battery and/or battery management firmware.
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I experienced something like that last week, where I left it in airplane mode for like 8 hours. I went out did things, came back later and it was litterly being reported at the same thing. Like 68%. It was really weird. Then I had started using the device for like an hour. And it only dropped like 1 or 2%. It was the exact opposite of what we are used to seeing. I was doing youtube, playing a game. Not normal. Then finally the drainage started up again.
Today the device dropped pretty quick to around 35% so I plugged it in to charge. Came back like 15 minutes later and it was reported around 69%. I thought that was way too quick for 15 minutes. Granted it was a quick charge 2 charger, but still, I've never seen that quick of a charge on the 10 or my V20.
I'm really at a loss what to think as far as calibration, what the battery is telling us. I'm thinking of unlocking, throwing on Leedroid and Elemental kernel. I just don't have the time to go through all that yet. Glad I have my backup phones.
My 10 is also like yours in pristine condition. Granted I didn't ask how the seller how tye used the battery before me, but I also never researched problems with the 10 before buying. I was under the assumption since I've been an HTC customer from the M7 and M8, that the 10 would also have a good battery. Same or maybe better than my V20. Especially since they both use the 820 chipset. I guess I'm paying for my ignorance now.
gustav30 said:
My 10 is also like yours in pristine condition. Granted I didn't ask how the seller how tye used the battery before me, but I also never researched problems with the 10 before buying. I was under the assumption since I've been an HTC customer from the M7 and M8, that the 10 would also have a good battery. Same or maybe better than my V20. Especially since they both use the 820 chipset. I guess I'm paying for my ignorance now.
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Same as you... great value from HTC phones up until the HTC 10 (having skipped the M9).
I'm in a pre-return mode right now with the seller. She has given me the OK to do a return. But I'm going to see if she might welcome the opportunity to do a partial refund. Because if she takes back the phone I don't know if she's going to try reselling it or give it to a family member to deal with. It's a hassle selling a phone that has problems. My thought is, if I can work out a good price (like half the cost of a typical charge--got two quotes for $140 and $150), I'll go ahead and try to do the battery change myself. But then... I'm a little unsure about jumping down that rabbit hole. It may work fine, but I usually keep a new (to me) phone for at least 2 years. If I'm having battery trouble 12 months from now, I'll be pretty PO'ed at myself. I've already wasted too much time on this debacle.
The other option is going with a Google Pixel. I'm frustrated, because I missed that recent Woot! deal on the Google Pixel that ran a few days ago. They all sold off in less than a day. Refurbished Pixel phones with 32Gb ($200) and 128Gb ($244) sizes. I'd have sprung for the 128Gb. But the Pixel isn't free of issues. There's a dreaded screen burn-in that happens on some models. Unpredictable. And when it does, it's a PITA to replace the screen, almost as bad as the HTC 10.
Lastly... I might just say screw-it and stick with my M8 for the next couple of years, until 5G phones with solid electrolyte lithium batteries are available. Phone companies are starting to do customers a disservice with this "sealed in" battery fiasco. Next thing you know, they'll be revoking the Micro SD memory card slot, like Apple.
cytherian said:
Same as you... great value from HTC phones up until the HTC 10 (having skipped the M9).
I'm in a pre-return mode right now with the seller. She has given me the OK to do a return. But I'm going to see if she might welcome the opportunity to do a partial refund. Because if she takes back the phone I don't know if she's going to try reselling it or give it to a family member to deal with. It's a hassle selling a phone that has problems. My thought is, if I can work out a good price (like half the cost of a typical charge--got two quotes for $140 and $150), I'll go ahead and try to do the battery change myself. But then... I'm a little unsure about jumping down that rabbit hole. It may work fine, but I usually keep a new (to me) phone for at least 2 years. If I'm having battery trouble 12 months from now, I'll be pretty PO'ed at myself. I've already wasted too much time on this debacle.
The other option is going with a Google Pixel. I'm frustrated, because I missed that recent Woot! deal on the Google Pixel that ran a few days ago. They all sold off in less than a day. Refurbished Pixel phones with 32Gb ($200) and 128Gb ($244) sizes. I'd have sprung for the 128Gb. But the Pixel isn't free of issues. There's a dreaded screen burn-in that happens on some models. Unpredictable. And when it does, it's a PITA to replace the screen, almost as bad as the HTC 10.
Lastly... I might just say screw-it and stick with my M8 for the next couple of years, until 5G phones with solid electrolyte lithium batteries are available. Phone companies are starting to do customers a disservice with this "sealed in" battery fiasco. Next thing you know, they'll be revoking the Micro SD memory card slot, like Apple.
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Yeah, I'm thinking to hold on to the device. Thought same that I'd try to sell it, but a hassle. Plus I'm still not convinced its hardware yet. I still kind of feel like its something to do with latest Oreo firmware. Possibly Nougat as well. I'm starting to research downgrading via S-on to Nougat or Marshmallow and just leave it that way if the battery returns somewhat normal. While its a pain to do downgrade, its something I'd consider when I have more time. However, if this was my only device, or main device, then I'd probably cut my losses with it.
Tell you one thing, certainly makes me appreciate the M8 much more than i did!
gustav30 said:
Yeah, I'm thinking to hold on to the device. Thought same that I'd try to sell it, but a hassle. Plus I'm still not convinced its hardware yet. I still kind of feel like its something to do with latest Oreo firmware. Possibly Nougat as well. I'm starting to research downgrading via S-on to Nougat or Marshmallow and just leave it that way if the battery returns somewhat normal. While its a pain to do downgrade, its something I'd consider when I have more time. However, if this was my only device, or main device, then I'd probably cut my losses with it.
Tell you one thing, certainly makes me appreciate the M8 much more than i did!
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Marshmallow has been a decent version of the Android O/S. You can really spruce it up nicely with different themes. I recently revised the theme on my M8 and it's super. It's just a very dependable phone. And when you get used to that, it's a shock to run into the mess of other phones. Pretty stunned to see all the troubles that the Pixel encountered. Apparently the Pixel-2 has some pretty serious challenges as well, like screen burn-in. I'd never even thought of rolling an HTC 10 back to Marshmallow. Is that really possible? It may not be necessary... as it could all come down to the kernel Go S-OFF and load up a replacement like ElementalX.
So I did a complete factory reset on the phone as I prepped it for returning to the seller. What a pain in the butt... having to wait for the initialization. Took over an hour to complete. Anyway, I made the mistake after initialization and before configuring an account to do the 3-button power cycle. Apparently that wipes all preparation cache, so it had to go through it yet again. After that, I did the cycling 3 times from 99% and it dropped only 1% each time. Baffling. I rebooted several times after that, expecting to see a repeat of that 35~40% drop. Stayed in the high 90's. So with that mystical "recovery" I ran the HTC battery test... and it did just as poorly as before. Definitely something out of whack between the O/S and battery.
I really wish there was a definitive explanation for this. If battery replacement was guaranteed to eliminate it, then I'd feel more comfortable going with a battery change. Would just hate to get burned 12 months later, finding the same issue repeat.
cytherian said:
I'd never even thought of rolling an HTC 10 back to Marshmallow. Is that really possible? It may not be necessary... as it could all come down to the kernel. Go S-OFF and load up ElementalX.
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You can, also flash a kernel..... WITHOUT being s-off, s-off has never been needed to change kernel. Please elaborate and stop giving false info.
Thank you.
cytherian said:
Marshmallow has been a decent version of the Android O/S. You can really spruce it up nicely with different themes. I recently revised the theme on my M8 and it's super. It's just a very dependable phone. And when you get used to that, it's a shock to run into the mess of other phones. Pretty stunned to see all the troubles that the Pixel encountered. Apparently the Pixel-2 has some pretty serious challenges as well, like screen burn-in. I'd never even thought of rolling an HTC 10 back to Marshmallow. Is that really possible? It may not be necessary... as it could all come down to the kernel. Go S-OFF and load up ElementalX.
So I did a complete factory reset on the phone as I prepped it for returning to the seller. What a pain in the butt... having to wait for the initialization. Took over an hour to complete. Anyway, I made the mistake after initialization and before configuring an account to do the 3-button power cycle. Apparently that wipes all preparation cache, so it had to go through it yet again. After that, I did the cycling 3 times from 99% and it dropped only 1% each time. Baffling. I rebooted several times after that, expecting to see a repeat of that 35~40% drop. Stayed in the high 90's. So with that mystical "recovery" I ran the HTC battery test... and it did just as poorly as before. Definitely something out of whack between the O/S and battery.
I really wish there was a definitive explanation for this. If battery replacement was guaranteed to eliminate it, then I'd feel more comfortable going with a battery change. Would just hate to get burned 12 months later, finding the same issue repeat.
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Looks like you can downgrade to Nougat or Marshmallow based on this thread here. Can do it remaining S-On.
https://forum.xda-developers.com/htc-10/how-to/how-to-rollback-oreo-to-marshmallow-s-t3787101
Sent from my HTC 10 using Tapatalk
Mr Hofs said:
You can, also flash a kernel..... WITHOUT being s-off, s-off has never been needed to change kernel. Please elaborate and stop giving false info.
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It wasn't my intention to give false info. I had the impression from what I'd read that making changes at that level required it. But you've obviously got a tremendous amount of experience so I'll revise my understanding. Thank you.