Develop Bugs

P3300 goes black??

Hey.. kan anybody help me?. My P3300 goes black several times a day?? i have flashed it back to its original ROM to check if that would help, but i didn´t.
The phone just goes black and i cant turn it on again without soft-resetting it. Sometimes the screen flicker and some stribes are showing across the screen before it turnes black??
I hope you can help me
Best regards Michael

i had the same problem, i send it to repair by t-mobile and they changed the lcd screen problem fixed

Seems to be a common problem, as I have exactly the same with my P3300. Send and email to the HTC customer support to ask if it could be a software issue (no reply yet) - but now that I read this post I guess I can send my device for repair right away...

I don't think the LCD is to blame for this issue. (why would the phone firmware "crash" - and unable to reboot ? )
@MicTh : those updates you've installed ? were they recent Mobile6 (B&B > 4.1, Vanilla 2.0,.. ?) from this board ?
I've got the same problem, T-Mobile replaced my handset twice (new IMEI) - reason "motherboard replaced" ???
I DO believe that USPL unlock is causing this problem now - too many MDA 3c's failing - while HTC 3000 / Orbits seem to run fine.

No.. I run the original WM6 ROM
No.. I run the original WM6 ROM, and I have also switched back to the one it came with, but i does not help

I'm getting this problem too... screen fades to black, and only way to re-start is to soft-reset. I have had two new motherboards in my original, and now HTC have replaced with a new unit, with factory WM6 and problem is the same. I was wondering if it was anything to do with software, as i do have a number of applications installed - but which one is to blame?

After I removed Spb Time, my P3300 works fine (for a week now)
pnyg

do I have sbp time? (is it "standard" or 3rd party s/w?) if I do, how do I remove it?

no, I've not got spb time, so its not that in my case....

I also experienced this problem when I installed Meschle 3.01 ROM. Cant remember if its vanilla or full version as I installed both.
I am now back to Original WM6 WWE from HTC. No problem at the moment.

first hang-up end with black scream
I have the same problem..I think
started with WM5 ..but even with WM6 is the same!
Problem description:
first of all app is hanging (ones a week)
first time rest ,its trying to start windows but will hang-up by start-up windows
second rest hangs on white scream (with WM version number)
further resetting doesn't help
white scream changes to black (some times in columns) and them totally black
some time the black scream is flashing
can any one help me?
i don’t know what to tray anymore? I think is some Hardware issue?

hang-up and later ended with black scream
I have the same problem..I think
started with WM5 ..but even with WM6 is the same!
Problem description:
first of all app is hanging (ones a week)
first time rest ,its trying to start windows but will hang-up by start-up windows
second rest hangs on white scream (with WM version number)
further resetting doesn't help
white scream changes to black (some times in columns) and them totally black
some time the black scream is flashing
can any one help me?
i don’t know what to tray anymore? I think is some Hardware issue?

I've had at least 3 separate P3300s with this problem. I'm sure its a hardware issue, and I have finally persuaded my supplier to refund 75% of my purchase price, so I can buy something different. I am sure HTC must know this is a problem, but the uk repair centre seem unable to fix it, presumably as its a batch problem, and all the boards they have are faulty.

i have exactly the same problem with my Dopod M70 (Artemis300). Maybe it have some problem in the motherboard design which HTC should let us know

My orbit do the same, when it boot win everythink is working fine. Someone did say: When you apply pressure, it fade to black. I think it maybe have something with the housing design or battery.

keckek said:
i have exactly the same problem with my Dopod M70 (Artemis300). Maybe it have some problem in the motherboard design which HTC should let us know
Click to expand...
Click to collapse
I think i solve my own problem, after hours, i found out when we press in the back phone, near the display cable position, the screen become black and hang immediatetly. so i try to open back cover, remove cable and motherboard. Use alcohol to clean the contact display cable then put its together. Tighten motherboard, and wow, my Dopod M700 are back to life again, now how hard i press, everything stay fine. No strange behavitor for 5 days. GREAT!!!
Hope everyone think my experience useful

Sounds great but...
Hey.. sounds great.. but i´m affraid to take mine appart.. i think it is very difficult to take the cover appart without ruin it

MicTh said:
Hey.. sounds great.. but i´m affraid to take mine appart.. i think it is very difficult to take the cover appart without ruin it
Click to expand...
Click to collapse
No it is easy(much easier than TyTN) to open Orbit/P3300, you have intructions in the wiki. First you check if you have right tools...

igord said:
My orbit do the same, when it boot win everythink is working fine. Someone did say: When you apply pressure, it fade to black. I think it maybe have something with the housing design or battery.
Click to expand...
Click to collapse
That's probably me from this post?
http://forum.xda-developers.com/showthread.php?t=290414
I find that if you apply pressure on the outside casing at approximately where the simcard would be it switches itself off....

Yes it's your post. I have same problem. My orbit is working fine all day, but it is on the desk, didn't touch it. I bought P3300 housing, so I will change it, maybe it fix a problem.

indeterministical crashes

Hello,
I have a strange problem with my HTC Artemis (O2 XDA branded, bought in Germany, no lock)
It behaves unstable and indeterministic.
Unstable means that it crashes/stucks or turns off.
Indeterministic means that it happens when i plugg it to charger, when i'm syncing, when a phone rings, when using applications/tomtom or just i arrive to work and i find the device off.
When it crashes or i find it off, the biggest problem is to boot the device. It takes me typically 10mins, when i'm always trying to press the power button, push the reset button or unplugg the battery for a while in random order until i bring it to work.
After first crach, the device also often crashes or stucks again during the boot process.
Once, the device was so dead, that it took me two days to bring it into bootloader mode and then i could at least flash the ROM.
All these was happening with ARTEMIS TOUCH 4.01 WWE - LITE NO CUBE.
Yesterday, i switched to ARTEMIS TOUCH 4.02 WWE - LITE NO CUBE (burned FW twice) without installing any other applications and the problems are still here
My personal feeling is that it is getting every week worser.
When i bought the device (eBay), there was original FW with Win Mobile 5 on it, i immediately flashed to ARTEMIS TOUCH 3.01(?) WWE - FULL WITH CUBE, i can only remember that that time I had a problem with gsm radio - from time to time i found it stucked/off - to bring it to work i had to reset the device. So i flashed to 4.01 and this issue was away, but approx 2months ago, the above described behaviour has started and nowdays i'm fighting with it 2-3x a day.
so, can anybody help?
GiZMo

Similar here
I have a similar problem, what's really strange to me is, that as far as i can recall it started happening 2 months ago or so also!! weird huh...
my device simply reboots from time to time! even while i'm making a call.
the weird thing about these reboots is that when it comes back to live i do not have to enter my pin to enable the phone! everytime i perform a manual reboot (by software, using the pin or remove battery) i have to insert my pin to able to make a call...
i have upgraded from 3.01 full touch to 4.02 full touch about the time it started, i have now 4.02 vanilla touch but problem still occurs from time to time.
any ideas?

Im another one to join this boat!
Bought an MDA C 3, two days ago, bought of someone from gumtree.com.
Worked fine for the first hour, and then locked up - nothing on the screen, no LED. Only way to get it going was to remove battery and then press power button.
I upgraded the ROM from the original t-mob UK WM5 to mechles fine release: http://forum.xda-developers.com/showthread.php?t=371182
The lock-ups / crashes have now become rarer, on average every 4 hours (before was every 1 hour).
There is no pattern to them either, although I have saw the screen trun all corrupted just before it happens. The last one was caused when I pressed the 'start' button.
I'm on a T-Mob contract, and lost my Kaiser, got ripped of when I tryed to replace it by a tosser on here for $375 Thief on the loose thread, and was hoping my luck had changed when I bought this one!!
It is T-mob branded and I wonder if there isn't a fix on here, would T-Mob repair it under warranty??

same "issue" with no entering of PIN after reboot. But not always

GiZMoSK said:
ARTEMIS TOUCH 3.01(?) WWE - FULL WITH CUBE, i can only remember that that time I had a problem with gsm radio - from time to time i found it stucked/off - to bring it to work i had to reset the device.
Click to expand...
Click to collapse
here i found a good description of that issue:
"
Originally Posted by lasertony
I've got the same problem as !Novy, but nobody seems to have noticed his question. Are there any other guys out there with this strange problem ? I have been using this rom for a while and sometimes, without any visual warning the phone freezes up. This is particularly ennoying because there is no way to check wether it is working or not. Every other function or software keeps working ! The phone is just not receiving any calls or sms. So you can miss an entire day of calls and sms without knowing... Only when trying to call somebody the dialer says 'Dialing...' and nothing happens. No connection.
A soft reset is needed to get the phone working again.
"
btw, now i'm again trying to turn the device on, it's again stuck. grrr

Hello,
i had a few weeks ago a similar strange behaviour.
After changing the sd-card I had problems to turn the device on. After a hard reset it began to boot but hang.
The I flashed back to original O2 ROM. Then I had a unpredictable behaviour. Somtimes no sound. Sometimes I cound not be called. Sometimes Error message "no sim card". After every reset i had an other error.
Hard reset and flashing was no solution. Removing battery for less than 4 hours has no effect.
Then I wanted to send it back for repair. I took of the battery. The next day I wanted to try a last time and surprise: The device works fine without an error. Its hard to believe, but the removal of the battery for more than 8 hours was the solution.
Now I use it for 5 weeks without a problem.
regards
Andre

It is Happening to my device too!!
It stucks every 2-3 hours!Tried many of the cooked ROMs but nothing.Also tried all the radio roms for 1-2 days.still the same!
It stucks with no particular reason.SOmetimes in s2u2 sometimes when am receiving a call.... etc.
Had the pin problem too for 3-4 times!
I will try your sugestion ANDRE and we will see!
Also i will try flashing the original rom,cid unlock and then flash the cood rom twice!
Fingers crosed....

Andre1210 said:
Its hard to believe, but the removal of the battery for more than 8 hours was the solution.
Now I use it for 5 weeks without a problem.
Click to expand...
Click to collapse
didn't help
happy u
now, i will try to flash back original german o2 rom

I think mine is sorted now, thanks to a new battery.
Installed it on Wednesday and hasn't died/crashed once since then.
I did notice before that the battery was getting warm, and I stuck the handset on the vent of my AC in the car, and this seemed to make the phone more stable.
Got one from Deal Extreme or try the XDA shop.
It worked for me!!

bricked or not?
did my device get bricked?
last friday i wanted to change firmware and during step1-cid unlocking (device should never been cid locked) pda got stucked. So i unplugged it and since then i cannot turn it on or get it into bootloader mode.
the only proof of life is when I take away battery and plugg it to power supply, then the red diod turns on and off for 1/2sec.
any idea what to do?

Vinnie1 said:
I think mine is sorted now, thanks to a new battery.
Installed it on Wednesday and hasn't died/crashed once since then.
I did notice before that the battery was getting warm, and I stuck the handset on the vent of my AC in the car, and this seemed to make the phone more stable.
Got one from Deal Extreme or try the XDA shop.
It worked for me!!
Click to expand...
Click to collapse
I thought it was a battery problem too, but I've 2 batteries and both are died in the same time? I think it's too strange...
My P3300 have this problem from when it is returned from assistence and with original firmware (without other applications).

dude i think u bricked ur device i am sorry to convey such a message!
now its time for CPR go to xda wiki and try the SD flashing get ur device back to life man
http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
GiZMoSK said:
did my device get bricked?
last friday i wanted to change firmware and during step1-cid unlocking (device should never been cid locked) pda got stucked. So i unplugged it and since then i cannot turn it on or get it into bootloader mode.
the only proof of life is when I take away battery and plugg it to power supply, then the red diod turns on and off for 1/2sec.
any idea what to do?
Click to expand...
Click to collapse

jahrami said:
dude i think u bricked ur device i am sorry to convey such a message!
now its time for CPR go to xda wiki and try the SD flashing get ur device back to life man
http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
Click to expand...
Click to collapse
but i cannot get into bootloader mode so no flashing from SD card or PC

bricked device
so my device ist still dead
is there any possibility to hard flash bootloader (when corrupt)? or the only way is to change the mainboard?

GiZMoSK said:
so my device ist still dead
is there any possibility to hard flash bootloader (when corrupt)? or the only way is to change the mainboard?
Click to expand...
Click to collapse
the good sign are the leds that means you have a very good chance...the guy made the piont...check the wiki

random crashes are often caused by hardware malfunction...sometimes the connection on the motherboard stuck,get broken or make a short-circuit...so check the hardware

Freezing problem

I have a problem with my Artemis. I'll try to decribe the problem and if anyone can help me i will be thankful.
When is Power on it works few minutes than it freeze and screen desapears. After that I try to power but it doesnt work. It needs time to accept the Power comand and I don't know where problem is... (i thing that it's about temperature but i'm not sure)
I tryed to flash with later software and win mobile 5 but the same thing happens.
Any help?

Please specify which applications you have installed and eventually which ROM.
I strongly recommand you to flash your device with latest ROMs like Black and Blue one or others (see the Windows mobile 6 section of Artemis)...
A hard reset would solve your problem anyhow I suppose.
Are you overclocking your CPU with some software? like BatteryStatus for example?
Please let us know...

Gues i fixed the problem
It not was about ROM... I have tryed flashing with Black & Blue, Vanilla etc. but the problem was the same. When I put the Phone in the pocked it freezes. Meybe it was problem with cooling.
Anyway I used a tutorial how to upen the phone, i opened it, cleaned it (using spray for clean) and now it works fine i gues.
Thanks a lot...
Regards

rrezarthajrizi said:
It not was about ROM... I have tryed flashing with Black & Blue, Vanilla etc. but the problem was the same. When I put the Phone in the pocked it freezes. Meybe it was problem with cooling.
Anyway I used a tutorial how to upen the phone, i opened it, cleaned it (using spray for clean) and now it works fine i gues.
Thanks a lot...
Regards
Click to expand...
Click to collapse
can you please put that tuturial in this post????
thanks

jayss said:
can you please put that tuturial in this post????
thanks
Click to expand...
Click to collapse
Wiki is your friend....
http://wiki.xda-developers.com/index.php?pagename=Artemis_Disassemble

I had the same problem with mine....
The phone is fecked take it back to the makers and get a replacement..

I had the exact same problem with my P3300. It's a malfunction in the Motherboard. I've called the dutch helpdesk and because a hard reset didn't do much good the PDA was picked up later that day to be sent to Eurotwice, the repair station in Belgium. I got my phone back 2 weeks later, I started it and it froze again! So I immediatly called HTC Netherlands and again, the P3300 was picked up by UPS that afternoon. The second time I wrote a letter to the repair station and sent it with my phone. In another topic on another website I read that some other phone with the same problem had been fixed by replacing the motherboard. I got my phone back today and it works great! It hasn't crashed today, and I have confidence it won't in the future. So my tip to you and anyone who experiences this problem: Call the HTC helpdesk in your country and ask them to sent your PDA to a repair station. It might take a while but they fix it well! By the way, you have 2 years full garantee so it didn't cost me anything! Great service from HTC!

Had the same problem.
Power was on, then de screen went black and stayed black even after pushing the right upper side button. Had about 4.90mb free storage memory on the phone and 200mb on my card left.
Soft reset didn't work but a hard reset did!

I have the same problem for the last week
I tried to change Roms to original and back to manila, the same problem.
the artemis freeze suddenly without ant reason. after calls, before calls..
it's not wake up and it's show a blank screen. after few soft reset and battery replacement is wake up and work fine till the next time.
for now , I'm work with doppod original rom wm5 but no WIFI.
I think it started last week when I installs "B&B 5.0 love" rom, before that It work fine with pdviet manila2D.

problem upgrade my rom
I'm now have a O2 UK roms on my device.
I try update it to Touch 4.02, with the UPSL but it no working.
the bar with percents jump from 0% to 100% in sec. and I still having the same rom.
I read the uspl guide.
can yo uhelp me ?

Is my i780 TOTALLY dead?

After applying a 6.5 ROM and trying to revert back (with SPB Backup file) to 6.1 the phone went dead
I mean totally black with no lights - nothing, cannot be turned on.
I recharged the battery, tried all sync cables ... but without success
Is it garbage time? or...can be saved somehow?

You can't revert back to wm6.1 using a backup. You need to flash a wm6.1 rom.

ilMessia said:
You can't revert back to wm6.1 using a backup. You need to flash a wm6.1 rom.
Click to expand...
Click to collapse
I cannot turn the device on, therefore cannot flash it

Oh. Maybe there's an emergency mode for your device. Is it an i780? I' ve never heard about u780 so i think you pressed the wrong button.

ilMessia said:
Oh. Maybe there's an emergency mode for your device. Is it an i780? I' ve never heard about u780 so i think you pressed the wrong button.
Click to expand...
Click to collapse
oh...thanks, I edited the title
Emergnecy mode for Hard reset, etc? This is not relevant since no power is even shown on the device
when I press the "power" button the led doesn't light

Hardreset-->Turn on the phone keeping pressed green and red button (it should work)
If hardreset doesn't work reflash but instead of normally turning the phone on, turn on the phone keeping pressed enter and fn (black and white) buttons

sorry m8....i had a similar issue. my i780 went dead...and i had to turn it back to the service center. they told my mother board had fried....and i had to wait a week for a replacement. the support guys wont know you've flashed a new rom...just stay quiet and u'll get another mobo.
what is it that you last did? here are the possible things which triggered this for ME -
1. i'd left my i780 in the sun for 4-5 hrs (in my car dash)...and it was burning hot....so this might have fried something....but it worked fine till that evening before it bricked
2. the same day (after i'd left it in the car)....by evening, i turned my wifi on and left it that way for 4 hrs or so....so over abuse of wifi might have bricked mine?
3. i'd flashed wm6.5, then heroes 6.1 rom.....so was it the flashing around?
4. maybe just samsung has some hw issues with the i780...
bad luck dude!

dreamtheater39 said:
sorry m8....i had a similar issue. my i780 went dead...and i had to turn it back to the service center. they told my mother board had fried....and i had to wait a week for a replacement. the support guys wont know you've flashed a new rom...just stay quiet and u'll get another mobo.
what is it that you last did? here are the possible things which triggered this for ME -
1. i'd left my i780 in the sun for 4-5 hrs (in my car dash)...and it was burning hot....so this might have fried something....but it worked fine till that evening before it bricked
2. the same day (after i'd left it in the car)....by evening, i turned my wifi on and left it that way for 4 hrs or so....so over abuse of wifi might have bricked mine?
3. i'd flashed wm6.5, then heroes 6.1 rom.....so was it the flashing around?
4. maybe just samsung has some hw issues with the i780...
bad luck dude!
Click to expand...
Click to collapse
I don;t think the MB fried...I did #3
I just cant believe that it totaly bricked it, I mean I would have assumed that I can evie it from any stage - but this is like I am holdnig a brick and no more
Someone suggested to open up the back cover and clean the battery terminal - will try this as well
Service Center is not an option - I bought it in Thailand

ofird said:
I don;t think the MB fried...I did #3
I just cant believe that it totaly bricked it, I mean I would have assumed that I can evie it from any stage - but this is like I am holdnig a brick and no more
Someone suggested to open up the back cover and clean the battery terminal - will try this as well
Service Center is not an option - I bought it in Thailand
Click to expand...
Click to collapse
i took it over to service....at service, the representative opens it up right in front of you and checks if its a minor fixable problem - then and there. So the service rep tried all possible stuff and couldnt manage to get it working. So, eventually they had to send it to higher level service, which took another 4-5 days...and finally they reported a dead mobo which was then replaced under standard warranty.
this sucks dude....i think you're having the same problem with your device that i had. You need to try your luck with service and hope that they give you a free replacement...i think they have worldwide warranty, you could tell them you lost your bill/blah...best bet if you ask me. Or paid service i'm guessing...
sorry m8....this is starting to worry me on the quality of samsung's hw....hmm (never had a single problem like this on any of my htc devices)

double post...

dreamtheater39 said:
double post...
Click to expand...
Click to collapse
after i try to update my win 6.1 orange rom pbvic2, the mirage got stuck at 13% and after that my phone won`t boot, get stuck at first logo, i try another roms but without success, plssssss help me

(TMO) TP2 Turns off when screen is closed.

Hi all,
I tried doing a search on this before posting this thread. No luck. I just got my TP2 on sunday. I let it charge and flashed HardSPL and a few roms. I noticed my phone would turn completely off when I open and close the screen. At first, I thought it was the display turning off to save power, but the phone is actually turning completely off and I need to hit the power button and boot it back up again. Is this a setting I need to change? Or could there be something wrong with my phone? I also tried going back to the stock rom to eliminate that as a cause and the same thing happens.
Any help is appreciated.

I have posted an almost similar question here with no reply.
http://forum.xda-developers.com/showthread.php?t=553378
Not sure what the problem is. In my case the solution is not to close the keyboard when OneNote Mobile is still open!

My colleague is having the same prob, from what he is experiencing, i would suggest a hardware fault, probably just a loose ribbon cable... but best send it back to HTC to avoid voiding your warranty

palatkik said:
I have posted an almost similar question here with no reply.
http://forum.xda-developers.com/showthread.php?t=553378
Not sure what the problem is. In my case the solution is not to close the keyboard when OneNote Mobile is still open!
Click to expand...
Click to collapse
I don't OneNote is my problem. Since I don't use it.
rosebud said:
My colleague is having the same prob, from what he is experiencing, i would suggest a hardware fault, probably just a loose ribbon cable... but best send it back to HTC to avoid voiding your warranty
Click to expand...
Click to collapse
I guess it's time to give TMO a call. Just need to flash everything back to stock.
Thanks for the suggestions guys. I was hoping to avoid having to send it back, but i might as well.

Albaholic said:
Hi all,
I tried doing a search on this before posting this thread. No luck. I just got my TP2 on sunday. I let it charge and flashed HardSPL and a few roms. I noticed my phone would turn completely off when I open and close the screen. At first, I thought it was the display turning off to save power, but the phone is actually turning completely off and I need to hit the power button and boot it back up again. Is this a setting I need to change? Or could there be something wrong with my phone? I also tried going back to the stock rom to eliminate that as a cause and the same thing happens.
Any help is appreciated.
Click to expand...
Click to collapse
Hi,
I had this issue to and send the phone in for repair. The said that it was a problem with the mainboard - replaced it and send it back. It now works perfect.
REMEMBER!!! If you want to send the TP2 in for repair you must reflash the SPL back to the original one, I think it is 0.79.0000 (see http://forum.xda-developers.com/showthread.php?t=550131 for how to restore to the original HardSPL)

discoverd the same issue, happened to me about a week ago for a few times, when i slide in/out the keyboard. It just habbend about 4 times, but didn't happend again since this time ... i will have a eye on it...

Same here. The screen turns off completely but the phone actually works and I can receive or place calls. Called the HTC support and they advised to try if a hard reset will fix it before sending the phone in. The tricky part here is that this issue can not be recreated easy in their service as it happens randomly with me (sometimes it works fine for days). I am still trying to find out what causes this issue on first place. I think it started right after I installed IGO 8 and changed some power settings in the ini file but it kept doing this after I removed it. I also tried to disable the light sensor (the one that turns the screen off when you place the handset to your ear during a call) because it looks exactly like this - screen turns off but the phone works. So, I will give it another week and I will try the hard reset.
What roms do you guys have this issue with? I am using the stock T-Mobile US with HardSPL.

wejergang said:
Hi,
I had this issue to and send the phone in for repair. The said that it was a problem with the mainboard - replaced it and send it back. It now works perfect.
REMEMBER!!! If you want to send the TP2 in for repair you must reflash the SPL back to the original one, I think it is 0.79.0000 (see http://forum.xda-developers.com/showthread.php?t=550131 for how to restore to the original HardSPL)
Click to expand...
Click to collapse
Did they replace the entire phone or just the mainboard?

ma6inista said:
Same here. The screen turns off completely but the phone actually works and I can receive or place calls. Called the HTC support and they advised to try if a hard reset will fix it before sending the phone in. The tricky part here is that this issue can not be recreated easy in their service as it happens randomly with me (sometimes it works fine for days). I am still trying to find out what causes this issue on first place. I think it started right after I installed IGO 8 and changed some power settings in the ini file but it kept doing this after I removed it. I also tried to disable the light sensor (the one that turns the screen off when you place the handset to your ear during a call) because it looks exactly like this - screen turns off but the phone works. So, I will give it another week and I will try the hard reset.
What roms do you guys have this issue with? I am using the stock T-Mobile US with HardSPL.
Click to expand...
Click to collapse
Did you ever resolve your issue? i ask because I am having he same problem on a Sprint Touch Pro 2

coppertop24 said:
Did you ever resolve your issue? i ask because I am having he same problem on a Sprint Touch Pro 2
Click to expand...
Click to collapse
Sorry, forgot to update this thread. I ended up getting a replacement from TMO. I am much happier now that my phone doesn't turn off whenever I close the screen. Get a replacement while you can and ask them nicely if they can overnight it to you. I did.

Actually, this was a software problem in my case - I did the hard reset 2 weeks ago and since then I have not experienced the issue. I am going to start installing my previous programs one by one to find out what caused the problem.

Same
I have the same problem,
The hard reset solve the problem?
please heeeeelp