Develop Bugs

White screen of death

Hello everybody,
I seem to have a major problem with my XDA Orbit: Not only it shuts down with no apparent reason so that I have to reset it, but it shows sometimes the dreaded "white screen of death" - from now on "WHISOD". The screen all of the sudden slowly goes white and sometimes shows dark vertical bands. After that - if I am lucky - I can reset the device, however a couple of times I already had to hard reset end even reflash it.
I have already checked software and plugin problems and would rather say that it seems to be a hardware problem. Any ideas out there. They would be highly appreciated.
Best regards,
Smack

i had the same problem and as at now my phone is dead becuase i did not flash it with the original rom. look for the rom it came with and flash it to the phone ,like how u first got the phone or u will loos ur phone very soon

I am not at all sure if it has to do with the ROM. I have tried different ROMs to check the error but it appeared with all of them. However the next time I will try again with the latest official ROM.
Thanks for the comment and your help. BTW Did you send your Orbit in for repair?
Regards,
Smack

Hi, do you use the uspl before every new rom install? Try it.
I have the same problem, my htc3300 is almost dead I think. No way I can even turn it on, allways end in the windows screen, and it was because I didn`t use the uspl before last rom install.
Give it a try, and let us know.
See ya.

Thanks. No flashing problem. I have flashed a couple of devices (always unlocking them before ;-) )and have had no problems whatsoever.
The problem I mentioned is not connected to any earlier flashing. The device works a couple of hours perfectly. However suddenly it starts to behave like crazy.
Now to your problem: If you can get into boot loader modus you will most probably be able to unlock your item. Search for uspl and download it. Then get into boot loader mode (press voice recorder button and power button while resetting the device) and you will get a three colored screen. Then connect the USB cable. You will see "usb" in small fonts on the screen of the device. Now you can run uspl. With a little luck the device starts again. However you can flash it again with a fresh ROM the same way (after unlocking it). This may (!) work.
Regards,
Smack

Hello,
I have the same problem, I already hard reset end even reflash my p3300 many times with different ROM.
I even tried running it for some time with and without the micro SD, ending with the same result: the screen of death.
Any ideas , tips, anyone ?
Thanks,
Roundi

Ok, I tried the following: Just take the battery out for six or seven hours and insert it again. The device seems to run smoother. Will keep you posted. Tell me if it works out for you.
Regards,
Smack

Ok, just removed the battery, I will leave till tomorrow morning.
I will keep you updated.
Thanks,
Roundi.

I have same problem here - though mine is the second phone and the fifth motherboard I've had. HTC just don't seem to able to fix it. I'm now trying to get a refund.

Hi, Jem.
Yes that's something I have thought about too. Did you you use the original ROM? However right now the system seems to be more stable. I have had only one blank screen after removing the battery (and one shut down).
Regards,
Smack

I have just put in the battery and switched on the phone after almost 24h.
So far so good.... I will try to use it for a while and will let you know.
Regards,
Roundi

Had the same problem again, when using Mortplayer. I have Mortplayer installed on the SD card. Could it be that the problems arise, when there is heavy usage of the SD Card?
Any ideas are welcome.
Regards,
Smack

Again it went SOD shortly after turning it on. I didn't launch any applications.
I am stuck here.....

indeterministical crashes

Hello,
I have a strange problem with my HTC Artemis (O2 XDA branded, bought in Germany, no lock)
It behaves unstable and indeterministic.
Unstable means that it crashes/stucks or turns off.
Indeterministic means that it happens when i plugg it to charger, when i'm syncing, when a phone rings, when using applications/tomtom or just i arrive to work and i find the device off.
When it crashes or i find it off, the biggest problem is to boot the device. It takes me typically 10mins, when i'm always trying to press the power button, push the reset button or unplugg the battery for a while in random order until i bring it to work.
After first crach, the device also often crashes or stucks again during the boot process.
Once, the device was so dead, that it took me two days to bring it into bootloader mode and then i could at least flash the ROM.
All these was happening with ARTEMIS TOUCH 4.01 WWE - LITE NO CUBE.
Yesterday, i switched to ARTEMIS TOUCH 4.02 WWE - LITE NO CUBE (burned FW twice) without installing any other applications and the problems are still here
My personal feeling is that it is getting every week worser.
When i bought the device (eBay), there was original FW with Win Mobile 5 on it, i immediately flashed to ARTEMIS TOUCH 3.01(?) WWE - FULL WITH CUBE, i can only remember that that time I had a problem with gsm radio - from time to time i found it stucked/off - to bring it to work i had to reset the device. So i flashed to 4.01 and this issue was away, but approx 2months ago, the above described behaviour has started and nowdays i'm fighting with it 2-3x a day.
so, can anybody help?
GiZMo

Similar here
I have a similar problem, what's really strange to me is, that as far as i can recall it started happening 2 months ago or so also!! weird huh...
my device simply reboots from time to time! even while i'm making a call.
the weird thing about these reboots is that when it comes back to live i do not have to enter my pin to enable the phone! everytime i perform a manual reboot (by software, using the pin or remove battery) i have to insert my pin to able to make a call...
i have upgraded from 3.01 full touch to 4.02 full touch about the time it started, i have now 4.02 vanilla touch but problem still occurs from time to time.
any ideas?

Im another one to join this boat!
Bought an MDA C 3, two days ago, bought of someone from gumtree.com.
Worked fine for the first hour, and then locked up - nothing on the screen, no LED. Only way to get it going was to remove battery and then press power button.
I upgraded the ROM from the original t-mob UK WM5 to mechles fine release: http://forum.xda-developers.com/showthread.php?t=371182
The lock-ups / crashes have now become rarer, on average every 4 hours (before was every 1 hour).
There is no pattern to them either, although I have saw the screen trun all corrupted just before it happens. The last one was caused when I pressed the 'start' button.
I'm on a T-Mob contract, and lost my Kaiser, got ripped of when I tryed to replace it by a tosser on here for $375 Thief on the loose thread, and was hoping my luck had changed when I bought this one!!
It is T-mob branded and I wonder if there isn't a fix on here, would T-Mob repair it under warranty??

same "issue" with no entering of PIN after reboot. But not always

GiZMoSK said:
ARTEMIS TOUCH 3.01(?) WWE - FULL WITH CUBE, i can only remember that that time I had a problem with gsm radio - from time to time i found it stucked/off - to bring it to work i had to reset the device.
Click to expand...
Click to collapse
here i found a good description of that issue:
"
Originally Posted by lasertony
I've got the same problem as !Novy, but nobody seems to have noticed his question. Are there any other guys out there with this strange problem ? I have been using this rom for a while and sometimes, without any visual warning the phone freezes up. This is particularly ennoying because there is no way to check wether it is working or not. Every other function or software keeps working ! The phone is just not receiving any calls or sms. So you can miss an entire day of calls and sms without knowing... Only when trying to call somebody the dialer says 'Dialing...' and nothing happens. No connection.
A soft reset is needed to get the phone working again.
"
btw, now i'm again trying to turn the device on, it's again stuck. grrr

Hello,
i had a few weeks ago a similar strange behaviour.
After changing the sd-card I had problems to turn the device on. After a hard reset it began to boot but hang.
The I flashed back to original O2 ROM. Then I had a unpredictable behaviour. Somtimes no sound. Sometimes I cound not be called. Sometimes Error message "no sim card". After every reset i had an other error.
Hard reset and flashing was no solution. Removing battery for less than 4 hours has no effect.
Then I wanted to send it back for repair. I took of the battery. The next day I wanted to try a last time and surprise: The device works fine without an error. Its hard to believe, but the removal of the battery for more than 8 hours was the solution.
Now I use it for 5 weeks without a problem.
regards
Andre

It is Happening to my device too!!
It stucks every 2-3 hours!Tried many of the cooked ROMs but nothing.Also tried all the radio roms for 1-2 days.still the same!
It stucks with no particular reason.SOmetimes in s2u2 sometimes when am receiving a call.... etc.
Had the pin problem too for 3-4 times!
I will try your sugestion ANDRE and we will see!
Also i will try flashing the original rom,cid unlock and then flash the cood rom twice!
Fingers crosed....

Andre1210 said:
Its hard to believe, but the removal of the battery for more than 8 hours was the solution.
Now I use it for 5 weeks without a problem.
Click to expand...
Click to collapse
didn't help
happy u
now, i will try to flash back original german o2 rom

I think mine is sorted now, thanks to a new battery.
Installed it on Wednesday and hasn't died/crashed once since then.
I did notice before that the battery was getting warm, and I stuck the handset on the vent of my AC in the car, and this seemed to make the phone more stable.
Got one from Deal Extreme or try the XDA shop.
It worked for me!!

bricked or not?
did my device get bricked?
last friday i wanted to change firmware and during step1-cid unlocking (device should never been cid locked) pda got stucked. So i unplugged it and since then i cannot turn it on or get it into bootloader mode.
the only proof of life is when I take away battery and plugg it to power supply, then the red diod turns on and off for 1/2sec.
any idea what to do?

Vinnie1 said:
I think mine is sorted now, thanks to a new battery.
Installed it on Wednesday and hasn't died/crashed once since then.
I did notice before that the battery was getting warm, and I stuck the handset on the vent of my AC in the car, and this seemed to make the phone more stable.
Got one from Deal Extreme or try the XDA shop.
It worked for me!!
Click to expand...
Click to collapse
I thought it was a battery problem too, but I've 2 batteries and both are died in the same time? I think it's too strange...
My P3300 have this problem from when it is returned from assistence and with original firmware (without other applications).

dude i think u bricked ur device i am sorry to convey such a message!
now its time for CPR go to xda wiki and try the SD flashing get ur device back to life man
http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
GiZMoSK said:
did my device get bricked?
last friday i wanted to change firmware and during step1-cid unlocking (device should never been cid locked) pda got stucked. So i unplugged it and since then i cannot turn it on or get it into bootloader mode.
the only proof of life is when I take away battery and plugg it to power supply, then the red diod turns on and off for 1/2sec.
any idea what to do?
Click to expand...
Click to collapse

jahrami said:
dude i think u bricked ur device i am sorry to convey such a message!
now its time for CPR go to xda wiki and try the SD flashing get ur device back to life man
http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
Click to expand...
Click to collapse
but i cannot get into bootloader mode so no flashing from SD card or PC

bricked device
so my device ist still dead
is there any possibility to hard flash bootloader (when corrupt)? or the only way is to change the mainboard?

GiZMoSK said:
so my device ist still dead
is there any possibility to hard flash bootloader (when corrupt)? or the only way is to change the mainboard?
Click to expand...
Click to collapse
the good sign are the leds that means you have a very good chance...the guy made the piont...check the wiki

random crashes are often caused by hardware malfunction...sometimes the connection on the motherboard stuck,get broken or make a short-circuit...so check the hardware

XDA Orbit keeps crashing

Hi, I have a problem with my XDA Orbit. It works fine for some period of time and then starts hanging up. Usually before the phone hangs, the batery status on the today screen dissapears. I have tried hard reset and different ROM instalation. After a new ROM is installed it works fine for a day or two and then starts hanging. After a soft reset works for 1-2 hours. Sometimes needs several soft recets to start. Any ideas? I was suspecting a faulty phone, but after a ROM update it works so fine!!!
P.S. I have tested several ROMs but never tried to go back to the original one.

Hi
How much memory do you have before the phone crashes.
Are you changing any of the advanced settings for the file system and glyph caches. Both of these will use up alot of memory and would causes phone chrashes similar to what you have.
have you tried Toms new oops Black v1.0 on a 4mb page pool. This alone would give you a little over 1/2 memory free and then in the advanced settings making sure that the caches are set to file as 4mb and glyph to either 16 or 32k
Cheers Dave

disem said:
Hi, I have a problem with my XDA Orbit. It works fine for some period of time and then starts hanging up. Usually before the phone hangs, the batery status on the today screen dissapears. I have tried hard reset and different ROM instalation. After a new ROM is installed it works fine for a day or two and then starts hanging. After a soft reset works for 1-2 hours. Sometimes needs several soft recets to start. Any ideas? I was suspecting a faulty phone, but after a ROM update it works so fine!!!
P.S. I have tested several ROMs but never tried to go back to the original one.
Click to expand...
Click to collapse
i found that the original rom had issue with o2's today plugin
soon as i disabled it the freezing and error messages stopped

I had the same problem with my origonal XDA, I returned it to O2 and they eventually gave me a new one, I think i killed the old one from over use haha

i had the same problems, my phone died today.

having the same problems changed rom loads of time but it will work for a while the the phone stops working followed by a white screen. i think my babe might bedead

Unfortunatelly it seems to be a hardware problem. I have tried all software reccomendations. Nothing works for more than a few hours. Then crashes again.

disem said:
Unfortunatelly it seems to be a hardware problem. I have tried all software reccomendations. Nothing works for more than a few hours. Then crashes again.
Click to expand...
Click to collapse
I thought the same...take the bugger back to where you got it from and get it replaced for a new one!

O2 did have two versions of this device, i only just noticed this but my first Orbit had a white tracker ball that glowed blue, about 3 months later i dropped it in a bath and got it replaced, only this one had a jet back tracker ball, i dont have version numbers or anything but it has changed at least once on the hardware side

you think battery status blew your processor/mainboard? you can't disable batterystatus? or put it back to original speed: 201 mhz?
what speed were you running? i'm running 247 mhz constantly.
good luck.

Orbit problems
Sounds like it could be your motherboard. I had a similar problem with my un-modded orbit where it would hang and stick sometimes as receiving a call and would constantly vibrate until I took the battery out as I couldnt turn it off it eventually died O2 repaired it under warranty. Sorry this post is a while after yours but hope its helpfull.

O2 hanging with white screen
Has any solution came up within last few days for 'O2 hanging with white screen' problem.
My phone recently started behaving like this.
Please help as phone is out of warranty now and cant claim the new set or something like that.
_
Murli

Help! My Artermis keeps hanging

Hi all
My t-mobile MDA III has developed a problem in the last 2 weeks in that it keeps locking up. When you look at the phone its looks fine, the green light is flashing away but when you try and switch it on, nothing happens and I have to do reset before it comes back.
I've tried changing the rom, I was using Black & Blue v5 for a few months and it was fine but that hasn't helped.
One thing I have noticed is regardless of which ROM I use, when the phone starts up it always says "Black & Blue v5"
A hard reset hasn't helped either
Any ideas?

Similar problems in here, without the "Black and Blue V5" situation.
I've allready exchange the battery, but with no success...

I've given up to be honest, I was on a call the other day and it switched itself off! I'm back using my old Nokia :-(
I'm due an upgrade with T-mobile but they can't make up their minds about when they are going to release the Diamond2, I guess I just have to wait.

Hi,
I'm dealing with this bug since the beginning..how often does it happen to you?Does it happen with a clean ROM,what apps do you install? In my case it's not so frequent but very annoying because,as you said, from outside the device looks like perfectly working (green light blinking)..but you can't even receive a call! As a result you have a nice brick in your pocket or desk without knowing it. Anyway I still think this could be a sofware problem...I have apparently the same bug when i do a full backup with Spb Backup:when finished and restarts automatically after 15 sec it goes into this "black screen" deeeep sleeep. Eveything goes ok if I manually choose to restart my device.My ROM is equipped with S2U2 running just after you switch on the screen,maybe it could crash the whole phone occasionally, cannot prove it...going to disable it and see. These are only impressions (and no solutions) but I can say that this problem occurs to me more frequently when i play hard with my Artemis (I mean flashes..install-uninstall things..). When the pocketpc is in normal use i must admit it's quite stable. All this to tell that hopefully the device is not broken...I got one motherboard already replaced and I can tell you that the symptomes where different (fading screen...watch out folks).
Ah,by the way: That "Black&Blue v.5" screen you have is the splashscreen from an old rom you flashed that hasn't been replaced by anything because maybe new roms you put afterwards didn't include any..You can take a look here to change your splash screen:http://forum.xda-developers.com/showthread.php?t=317726

sualc said:
Hi,
I'm dealing with this bug since the beginning..how often does it happen to you?Does it happen with a clean ROM,what apps do you install? In my case it's not so frequent but very annoying because,as you said, from outside the device looks like perfectly working (green light blinking)..but you can't even receive a call! As a result you have a nice brick in your pocket or desk without knowing it. Anyway I still think this could be a sofware problem...I have apparently the same bug when i do a full backup with Spb Backup:when finished and restarts automatically after 15 sec it goes into this "black screen" deeeep sleeep. Eveything goes ok if I manually choose to restart my device.My ROM is equipped with S2U2 running just after you switch on the screen,maybe it could crash the whole phone occasionally, cannot prove it...going to disable it and see. These are only impressions (and no solutions) but I can say that this problem occurs to me more frequently when i play hard with my Artemis (I mean flashes..install-uninstall things..). When the pocketpc is in normal use i must admit it's quite stable. All this to tell that hopefully the device is not broken...I got one motherboard already replaced and I can tell you that the symptomes where different (fading screen...watch out folks).
Ah,by the way: That "Black&Blue v.5" screen you have is the splashscreen from an old rom you flashed that hasn't been replaced by anything because maybe new roms you put afterwards didn't include any..You can take a look here to change your splash screen:http://forum.xda-developers.com/showthread.php?t=317726
Click to expand...
Click to collapse
Hi...
I have a question:
How and where did you get new motherboard for artemis?
I'm from Malta and here is no htc repair service...
cheers...

zikizile said:
Hi...
I have a question:
How and where did you get new motherboard for artemis?
I'm from Malta and here is no htc repair service...
cheers...
Click to expand...
Click to collapse
replaced in Italy by HTC Italy service (Como), my phone was under warranty at that time.Phone was taken in charge by a local shop in my town that does htc service.

sualc said:
replaced in Italy by HTC Italy service (Como), my phone was under warranty at that time.Phone was taken in charge by a local shop in my town that does htc service.
Click to expand...
Click to collapse
Aha....
Well do you think they could send me mobo so I can change it myself?
Can you find me phone number or e mail so I can contact someone?pls...
Thanks!!
P.S. mine artemis had that fading screen issue..and now is dead as a brick.won't even go in boot loader...

zikizile said:
Aha....
Well do you think they could send me mobo so I can change it myself?
Can you find me phone number or e mail so I can contact someone?pls...
Thanks!!
P.S. mine artemis had that fading screen issue..and now is dead as a brick.won't even go in boot loader...
Click to expand...
Click to collapse
I'm afraid this is a hardware failure, unfortunately I don't have the repair papers with me at the moment (i'm abroad).Try to take a look in internet,I'll do the same and tell you if I find something,keep tracking this thread! Ciao
Edit: there is a Customer Care Area at htc.com where you can write an email or call them. Here's a list of phone numbers from all over Europe: http://www.htc.com/it/CA_Hotline.aspx found with Google.
Edit again:If you consider to replace it yourself,you should take a look in eBay..it may be cheaper.

Will do that.
Tried other options, but ebay is suspicious..you can find something cheap..but what if it is the same like mine??
btw..today I got reply from O2 uk...warranty is expired for 1 month!!!!
....

Is my i780 TOTALLY dead?

After applying a 6.5 ROM and trying to revert back (with SPB Backup file) to 6.1 the phone went dead
I mean totally black with no lights - nothing, cannot be turned on.
I recharged the battery, tried all sync cables ... but without success
Is it garbage time? or...can be saved somehow?

You can't revert back to wm6.1 using a backup. You need to flash a wm6.1 rom.

ilMessia said:
You can't revert back to wm6.1 using a backup. You need to flash a wm6.1 rom.
Click to expand...
Click to collapse
I cannot turn the device on, therefore cannot flash it

Oh. Maybe there's an emergency mode for your device. Is it an i780? I' ve never heard about u780 so i think you pressed the wrong button.

ilMessia said:
Oh. Maybe there's an emergency mode for your device. Is it an i780? I' ve never heard about u780 so i think you pressed the wrong button.
Click to expand...
Click to collapse
oh...thanks, I edited the title
Emergnecy mode for Hard reset, etc? This is not relevant since no power is even shown on the device
when I press the "power" button the led doesn't light

Hardreset-->Turn on the phone keeping pressed green and red button (it should work)
If hardreset doesn't work reflash but instead of normally turning the phone on, turn on the phone keeping pressed enter and fn (black and white) buttons

sorry m8....i had a similar issue. my i780 went dead...and i had to turn it back to the service center. they told my mother board had fried....and i had to wait a week for a replacement. the support guys wont know you've flashed a new rom...just stay quiet and u'll get another mobo.
what is it that you last did? here are the possible things which triggered this for ME -
1. i'd left my i780 in the sun for 4-5 hrs (in my car dash)...and it was burning hot....so this might have fried something....but it worked fine till that evening before it bricked
2. the same day (after i'd left it in the car)....by evening, i turned my wifi on and left it that way for 4 hrs or so....so over abuse of wifi might have bricked mine?
3. i'd flashed wm6.5, then heroes 6.1 rom.....so was it the flashing around?
4. maybe just samsung has some hw issues with the i780...
bad luck dude!

dreamtheater39 said:
sorry m8....i had a similar issue. my i780 went dead...and i had to turn it back to the service center. they told my mother board had fried....and i had to wait a week for a replacement. the support guys wont know you've flashed a new rom...just stay quiet and u'll get another mobo.
what is it that you last did? here are the possible things which triggered this for ME -
1. i'd left my i780 in the sun for 4-5 hrs (in my car dash)...and it was burning hot....so this might have fried something....but it worked fine till that evening before it bricked
2. the same day (after i'd left it in the car)....by evening, i turned my wifi on and left it that way for 4 hrs or so....so over abuse of wifi might have bricked mine?
3. i'd flashed wm6.5, then heroes 6.1 rom.....so was it the flashing around?
4. maybe just samsung has some hw issues with the i780...
bad luck dude!
Click to expand...
Click to collapse
I don;t think the MB fried...I did #3
I just cant believe that it totaly bricked it, I mean I would have assumed that I can evie it from any stage - but this is like I am holdnig a brick and no more
Someone suggested to open up the back cover and clean the battery terminal - will try this as well
Service Center is not an option - I bought it in Thailand

ofird said:
I don;t think the MB fried...I did #3
I just cant believe that it totaly bricked it, I mean I would have assumed that I can evie it from any stage - but this is like I am holdnig a brick and no more
Someone suggested to open up the back cover and clean the battery terminal - will try this as well
Service Center is not an option - I bought it in Thailand
Click to expand...
Click to collapse
i took it over to service....at service, the representative opens it up right in front of you and checks if its a minor fixable problem - then and there. So the service rep tried all possible stuff and couldnt manage to get it working. So, eventually they had to send it to higher level service, which took another 4-5 days...and finally they reported a dead mobo which was then replaced under standard warranty.
this sucks dude....i think you're having the same problem with your device that i had. You need to try your luck with service and hope that they give you a free replacement...i think they have worldwide warranty, you could tell them you lost your bill/blah...best bet if you ask me. Or paid service i'm guessing...
sorry m8....this is starting to worry me on the quality of samsung's hw....hmm (never had a single problem like this on any of my htc devices)

double post...

dreamtheater39 said:
double post...
Click to expand...
Click to collapse
after i try to update my win 6.1 orange rom pbvic2, the mirage got stuck at 13% and after that my phone won`t boot, get stuck at first logo, i try another roms but without success, plssssss help me