Develop Bugs

email issues: Reply-To & Clear/Erase all

Two questions regarding email on my Dash (WM5 "Smartphone" (sic))...
1) How do I set a Reply-To: field so that my recipients send their email replies to another address ?
2) How can I delete all the emails in a given Dash email account without having to either delete the entire account and settings from the Dash, or having to manually select every email and hitting Delete ? I believe the PPC version of Outlook has this function (Clear).
Most decent email clients have these two functions readily available...
thx

Although i wish i could help, i cannot as im wondering the same thing you are. I kind of hate having to select and delete every since email i recieve.

neurocutie said:
2) How can I delete all the emails in a given Dash email account without having to either delete the entire account and settings from the Dash, or having to manually select every email and hitting Delete ? I believe the PPC version of Outlook has this function (Clear).
Click to expand...
Click to collapse
I found this tidbit on a Q site:
http://blogs.msdn.com/dennisq/archive/2006/08/29/730874.aspx
Its an add-on (Inbox Extended) to the SP Outlook email client implementing a "Mark all as read" and a "Delete all" functions. It looks promising ... Now to find a Reply-To solution...
Also I now have a question about FTP for the Dash... PIE works sorta... but produces strange "Improper Data Connection configuration error messages" after nearly every FTP command, even though the end result is correct, and it doesn't allow for prompting of username/password, which means you must enter these as part of the URL (very bad since it becomes a permanent history record). Any better solutions ?

WOW THANKS - been looking for this solution for awhile!

Um. Help. I just got tasked with answering these:

My manager who thinks I'm a TP2 expert sent me this, could you guys help me out with what to tell him? Im new to the phone myself, but I wanna give him the right info. THANKS to any who answer any question. Much appreciated.
Questions:
1. I use Outlook Mail on my laptop to manage my emails from multiple accounts (Verizon, 2 Gmail, one Yahoo). I do not use it via an exchange server. It’s basically the place where I pull in all my emails and from which I send out emails.
However, as such, it has more than 4000 items, many of them with attachments.
I obviously do not want my phone to sync with Outlook Mail if it means my phone will end up trying to hold all those emails
However, I do want to be able to use my phone to access those accounts AND in some instances be able to retain on my phone a copy of select emails that I will want to have access to when I don’t have my laptop with me (e.g. hotel reservations, etc.).
At present, it seems I can only do that if I keep the email on the server at V, G or Y. But is there some way that I can:
a) keep the email on the phone, independent of whether or not it’s on the server;
b) copy the addresses, text and links from the email and store them in another document somewhere else on the phone so they can be referenced and used?
2. I use Outlook Calendar for my calendar, task management, etc.. And in that sense I would like to be able to sync with the phone, make calendar entries on the phone (i.e. after a phone call or text message) and then have that sync with outlook later, etc., etc. How can I do that?
3. I also want to synch and cross enter contacts – how?
7. I get a new email. But when I tap on it to read it, I get a message telling me the text will be available the next time I download; but sometimes even after I hit s/r again, it still won’t open. Sometimes, when I clock on it it shifts to reply mode and in some of those cases I can see the email that was sent but the text of which I couldn’t see before. In other cases, that still doesn’t work. If I click reply, same split results. Odd. In any event, if the email has arrived, shouldn’t one be able to view the text the first time one tries to open it?
11. Can I delete an email from my phone without it deleting the email from the server?
I want to keep it on the server, but I don’t want to clutter up my phone with the email

sp8805 said:
My manager who thinks I'm a TP2 expert sent me this, could you guys help me out with what to tell him? Im new to the phone myself, but I wanna give him the right info. THANKS to any who answer any question. Much appreciated.
Questions:
1. I use Outlook Mail on my laptop to manage my emails from multiple accounts (Verizon, 2 Gmail, one Yahoo). I do not use it via an exchange server. It’s basically the place where I pull in all my emails and from which I send out emails.
However, as such, it has more than 4000 items, many of them with attachments.
I obviously do not want my phone to sync with Outlook Mail if it means my phone will end up trying to hold all those emails
Code:
Yes, can sync with multiple pop/imap accounts
Can be set to download only last weeks or todays etc
However, I do want to be able to use my phone to access those accounts AND in some instances be able to retain on my phone a copy of select emails that I will want to have access to when I don’t have my laptop with me (e.g. hotel reservations, etc.).
At present, it seems I can only do that if I keep the email on the server at V, G or Y. But is there some way that I can:
a) keep the email on the phone, independent of whether or not it’s on the server;
Code:
Create a new sub folder in each accounts folder structure on the device and copy the mails for retention into these folders
b) copy the addresses, text and links from the email and store them in another document somewhere else on the phone so they can be referenced and used?
Code:
Copy and paste into word doc on the device
2. I use Outlook Calendar for my calendar, task management, etc.. And in that sense I would like to be able to sync with the phone, make calendar entries on the phone (i.e. after a phone call or text message) and then have that sync with outlook later, etc., etc. How can I do that?
3. I also want to synch and cross enter contacts – how?
Code:
Only sync your calendar not your mail with activesync
Contacts will be merged between PDA and PC
7. I get a new email. But when I tap on it to read it, I get a message telling me the text will be available the next time I download; but sometimes even after I hit s/r again, it still won’t open. Sometimes, when I clock on it it shifts to reply mode and in some of those cases I can see the email that was sent but the text of which I couldn’t see before. In other cases, that still doesn’t work. If I click reply, same split results. Odd. In any event, if the email has arrived, shouldn’t one be able to view the text the first time one tries to open it?
Code:
Configure the mail app to download entire message including attachments, not just headers
11. Can I delete an email from my phone without it deleting the email from the server?
Code:
Again options in the settings for the mail app on the PDA
I want to keep it on the server, but I don’t want to clutter up my phone with the email
Click to expand...
Click to collapse
Advise you look into the detailed configs and get a better understanding of the settings available for mail on the PDA, all the features you want are available as standard.
Cheers,
Beasty

[Q] create contacts only in one directory

Hi,
I have my contacts stored in Exchange.
I have - obviously - also a MOTOBLUR-Account that Motorola forced on me upon activation that I do not intend to use and a google-Account for the market.
Now, when I create a new contact on my defy, I can not choose wether to create it in MOTOBLUR or Exchange or have it in my google account, it is automatically created in all three and all three sets of data are joined together.
So as I only want to have the Exchange contact, everytime I create a new contact, I do have to un-join the contacts and delete the MOTOBLUR and google contact manually.
That is in my eyes a mayor design flaw.
I do NOT want my phone to store my data in some suspicious cloud service that has been forced upon me in the first place.
Is there a way to create a contact specifically in the Exchange and NOT in Motoblur / google?
Or would I have to use a different contact manager app? Any recommendations then?
That also allows me to query the global adress book of Exchange (which the standard app apparently can't).
I'd be grateful for any tipps and help,
southy

I've been bothered by this issue too. It would be the most intuitive to be able to select in which account(s) a contact should be created at the time it is created.
But there is a different way to accomplish similar, but it's a global setting. In Settings->Accounts you can specify which items (contacts, calendar, e-mail) are to be synched with a given account. Well, for all BUT the MotoBlur account ;(, and because it's a global setting I have not yet examined the full ramification of it, and it's a kludge; what if one would like to synch some of the contacts with all accounts, but others with just one or two, but it's at least something.
BTW, I have not tried other paid (some are quite expensive) Exchange clients, but the free ones don't come even close to the Email app that's included on the Defy. If you find one that may be worth spending money, let us know.

Hi,
thanks for your feedback, that way I can at least disable the google-Account completely (which is only configured for the market access).
That leaves motoblur.
Regarding the Exchange clients: Yes, I would actually be willing to pay for one, but have yet not found one that really satisfies me.
I have tested Touchdown (from nitrodesk) for some time now but didn't buy it:
In general it was pretty good, there's just one problem: There is no way to deactivate notifications (new mail) at nights. As I use my mobile as alarm clock, I can't turn the sound completely off and so it tends to wake me up with new mail at night.
That's really annoying.
Actually it's pretty strange that they didn't implement something that basic - as there are very unusual other notification settings. The whole configuration in fact is somewhat overwhelming because sometimes you can configure the same thing on more than one location.

southy said:
[...]
Or would I have to use a different contact manager app? Any recommendations then? That also allows me to query the global adress book of Exchange (which the standard app apparently can't).
[...]
Click to expand...
Click to collapse
Maybe because I'm on the T-Mo USA 2.2.1 ROM, but in my Email app, when I'm entering letters into the <To> field, all matching names from the Exchange Address Book are being dynamically displayed. Not the same as browsing all of the Address Book and choosing one address, but good enough for me (I work in a relatively small organization). Doesn't yours do that?

Hi,
thanks for your reply,
I don't use the standard mail client any more. I stopped using it rather soon after I bought the Defy.
I just tried to figure out why, but sorry, I can't remember. But I remember that it was a rather important reason, because I started trying TouchDown as first alternative client and TD is such a pain to configure that it took me days.
I must have had a damn good reason to stick to trying.
But you are aware that there is a difference between personal contacts I store in exchange (which are synced with the mobile) and the global adress book of Exchange?
The global adress book is the complete dictionary of a company, AFAIK normally connected to the Active Directory-Accounts of the employees, which is centrally managed.
You can not sync it to your device, you can just search in it and pick a result.
Could it be you mixed those up?
Thanks anyway,
southy

southy said:
[...]
But you are aware that there is a difference between personal contacts I store in exchange (which are synced with the mobile) and the global adress book of Exchange?
The global adress book is the complete dictionary of a company, AFAIK normally connected to the Active Directory-Accounts of the employees, which is centrally managed.
You can not sync it to your device, you can just search in it and pick a result.
Could it be you mixed those up?
Click to expand...
Click to collapse
You are welcome, and no, no mixup. In the <To> field, if I press the <search> icon, it gives me the list of my contacts (stored locally on the phone); but, if I start typing into the field, the Global Address Book (on the Exchange Server) is dynamically searched and displayed as I type.

Hi Mars,
thanks for clearing this up and sorry I suspected you to mix things up.
Good to hear the stock app can use the global adress book - I never tried that before switching to another client.
However I guess I might completely revert back to the original app soon in order to get rid of all alternative clients - I tried TD and wasn't convinced, now I got Moxier installed and suddenly my contacts don't sync anymore - no idea why.
It seems I should just stick with the preinstalled stuff even though it's not good.
Or perhaps get a blackberry.
ups. Did I really say that?

Touchdown is brilliant - been using it for long time. the BEST!
With reference to the original quesition; when you create a contact you CAN chose which cateogry it should go in. In contacts, chose settings and uncheck the cateogry you do NOT want the account to go in to. This way you can uncheck google (or multiple google accounts). When you create a contact it will not be assinged to a google category and therefore not sync with online google contacts
Of course touchdown keeps its contacts seprate but the above is very usful for your own personal contacts. I have all sorts of sync going on and am very confident that ONLY the info i want on the internet goes to the internet.
Motoblur: I dont use it - never have. You canbypass this at setup time.
Ref sync: worth playing with settings > accounts and also contacts > settings - very useful

Hi jeanluc,
that's interesting - I just realised i had never actually created a contact out of TD, but always out of the stock "contact search" app.
Sorry for judging too quick.
However, after 20 mins of using TD contacts, I can't say I like it.
but whatever. I just tried generating a new contact and it worked and got synced to exchange.
But when I open the stock contact app, curiously enough, the contact has not been present for ~30minutes - apaprently TD maintains a second adressbook apart from the builtin which has only been synced later.
Well I seem to have lost the overview what syncs to what here...
But back to the point, you are completely correct, when I generate the contact out of TD, it only is being created in Exchange and nowhere else.
However - and please, please forgive such ignorance - I have just tried that and find it so very un-intuitive that I will keep on searching for a decent contact app.
This is my comments after only 15 minutes of trying TD contact:
Problems with creating a contact:
- the adress fields are not labeled. where goes the street, where the city, where the postcode?
Problems in TD contact in general:
- seperate contact database apart from the built in
- no pictures of contacts are being displayed
- search function not as quick reachable as stock apps
But there's also a plus:
- searching in global adress book (Exchange) works and even returns a phone number, not only the e-mail.
one last thing:
Ref sync: worth playing with settings > accounts and also contacts > settings - very useful
Click to expand...
Click to collapse
"contacts -> settings": I am searching for such a settings dialogue the whole time - but I can't find it (to check how and when the stock android contacts sync to my exchange - as this is apparently a seperate thing apart from TD sync).
But I can't find those settings. I only find "settings -> accounts" but there I can only define the user credentials, not the sync process (frequency, manual trigger,...)
Can you point me to the correct place, please?
Thanks!

Settings for sync of built-in adressbook with Exchange:
found it!
Overview:
If you just want to sync contacs (& calendar) because maybe you do not use the stock mail client for Exchange, you need to:
1. settings -> accounts -> <your corporate account> -> uncheck "e-mail"
2. messages -> message settings -> e-mail -> mail delivery
Yes, it sounds strange to configure the adressbook sync in "messages" as I did deactivate that account for e-mail before, but apparently that's the way it is...

Maybe you should flash Orange of Finnish rom, that doesn't have blur registration at all?

southy said:
Settings for sync of built-in adressbook with Exchange:
found it!
Overview:
If you just want to sync contacs (& calendar) because maybe you do not use the stock mail client for Exchange, you need to:
1. settings -> accounts -> <your corporate account> -> uncheck "e-mail"
2. messages -> message settings -> e-mail -> mail delivery
Yes, it sounds strange to configure the adressbook sync in "messages" as I did deactivate that account for e-mail before, but apparently that's the way it is...
Click to expand...
Click to collapse
Hi Southy
I dont actually create contats in TD as these are work contats and am happy for them to be pushed down from outlook/exchange which Im using constantly
I love TD - it does everytihng that I need
I also Android contacts for personal information and manage to keep that isolated from the internet.
I sync my personal calendar wth internet (google) as it doenst contain anything confidential but i suppose if you wanted to you could stop that at the calendar level but still allow another google calendar to sync - that way you view both google calendars on the phone but only one syncs (for this you need to enable calendar sync in settings>accounts but disable calendar sync for the specific calendar in the calendar application
Note: Worth rememering that a lot of sync software (missing sync, TD etc) will create an account on the phone which is accessible via settings>accounts. Always worth checkign whats created here and what functionality it provides as far as modifying sync is concertned
NOTE1: Are allyour questions answered now or are you still waiting for something?

[Q] Gmail - Unable to Delete email? It's only Archiving (to All Mail)

I've done my due diligence (searching for HOURS on end), so I know this has been discussed many times but I still have not seen any sort of solution or progress on how to fix the issue.
Here is the issue: Gmail/Google accounts in WP7, when you press the Trash-can icon to delete your email(s), it does not actually move the email to the 'Trash' folder (or how Gmail understands it, the 'Trash' label). It simply removes the 'Inbox' label but still keeps the message under 'All Mail'.
I've tried everything - set up my email account as an ActiveSync account and tried deleting, going to my Gmail (or any other of my email accounts that resides on Google Apps) account settings via the web browser and try fiddling with the Advanced IMAP options, but nothing.
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
I've heard some people, as a temporary stop-gap, to just use the "Move to Folder" and move the email message to [Gmail]\Trash, but I don't see that folder in WP7. Any ideas on this?
Any help or insight in this matter would be greatly appreciated. Thanks in advance.

There is no solution (as in setting you can change in WP7 or on google.com) that changes this behavior. The only real option is to occasionally log in to your email account on the website and purge old mail from all mail. That's what I do about once every couple of months.

Thanks for the response. That's a real bummer. Do you or anyone know if this is something Microsoft plans on fixing? Basically it just entails making the Delete/Trash Can -> Remove Inbox Label + Add Trash Label to the message.
Also, do you know how I could view the [Gmail]\Trash folder/label? When I try to browse All Folders, it doesn't show up. Any ideas?
Thanks.

Avazee said:
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
Click to expand...
Click to collapse
You should be able to change imap settings in gmail. There's a few articles I found, but they're a bit old, and I'm apparently too new of a member to link. I've gone ahead to write a few instructions.
1. Go to settings in your gmail
2. Go to the "Forwarding and POP/IMAP" tab
3. In IMAP access, under "When I mark a message in IMAP as deleted:" select "Auto-expunge off"
4. In IMAP access, under "When a message is marked as deleted and expunged from the last visible IMAP folder:" select "Move the message to the Trash" or "Immediately delete the message forever"
I'm still trying to figure out how exactly the behavior works on my own device. From my understanding, by doing this, you'll send deleted message to the trash rather than archive. It appears that you lose the "instant" server update (so you might have emails that you delete on your phone stay in your inbox as unread for a while).
**edit for further research - It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?

Thanks for the reply. I don't understand what your last part meant..the part about your edit for further research. Please clarify. Thanks.
Sent from my mwp6985 using Board Express

bver100 said:
It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?
Click to expand...
Click to collapse
This, and it's the same for IOS, not a WP7 issue.
I read numerous guides looking for a solution but there isn't one. If an email exists in another view, i.e. "All Mail" then it won't be deleted.
After using IOS and WP7 this was one of the main reasons for moving to Android. It may seem a bit extreme but I hate having email I don't need. Everything gets read and deleted.

What you say is true in a technical sense, but it misses the underlying issue. Gmail has one label, Gmail/Trash, that is special. Any email that is sent there automatically has all other labels removed. However, it is up to an email client to apply the label. For example, the Thunderbird email client on Windows does just that. If I read an email in my Inbox, and then click the Delete button, Thunderbird sends and IMAP notification to Gmail to apply the Gmail/Trash label to the message, and it is instantly gone from both my Inbox and All Mail. And the Gmail/Trash label is automatically purged after 30 days.
The problem with WP7 and iOS is that they don't (and possibly can't) send the same notification. All they currently do is notify Gmail to remove the Inbox label. And, as has already been noted, the fact that the email is still in All Mail causes it to be retained on the server.

Thanks for the info, guys. I realize and understand that the culprit is the WP7 mail client, not Gmail.
As a temporary workaround (I am seriously hoping they fix this.. you guys should visit http://windowsphone.uservoice.com/f...eting-email-in-gmail-really-delete-?ref=title to vote for adding this feature), I created a new label called "WP7 Trash". From now on, when I want to "delete" mail, I simply move to to that folder/label in the WP7 mail client, and then anytime down the road I can log into my accounts and just delete all the mail in that folder/label.
Kind of kludgy, but it's the only thing I can think of...
Let me know your thoughts.

After futzing around a bit more on the internet, i've found that some people are able to get the desired "trash button = delete" action if you add your gmail account as an Exchange account instead of as a "Google Account". I haven't tried it yet, but since it isn't dealing with Gmail's odd IMAP implementation, perhaps you will get better results.

Setting up your Gmail account as an Exchange/ActiveSync account doesn't work - I've tested it several times and nothing. I do have my accounts set up as Exchange/ActiveSync because I've heard that it uses less battery than using the "Add Google Email Account" option in WP7.
The only temp-solution I've found is the create a WP7-Trash label and move messages to that folder (for later deletion once you log into the Gmail web interface).
If anyone CAN get the Delete = Trash working on ActiveSync/Exchange setups, by all means let us know!

[Q] Saving outgoing emails on server using Default mail app

Hi
I recently moved from Samsung Galaxy note 3 to LG G3. After configuring my email in the default mail app, I noticed that any outgoing emails that are sent from the LG G3 were being saved in a folder labeled "sent". However, this seems to be a locally saved "sent" folder, since I am unable to find these emails anywhere else I have my email setup such as Outlook on my PC.
Whereas on the samsung galaxy note 3, the emails that were sent in the "sent" folder, were actually being saved on the remote folder with the same label.
Is there a way to choose where sent emails get saved on the LG G3?
My email is setup as IMAP.
see attached screenshot showing the current folder structure. I am not sure why all remote folders are labelled INBOX.xxxx. This is not how I have them labelled on outlook.
Appreciate your help. Thanks.
Model number: LG-D855 (32GB)
Android Version: 4.4.2
Build number: KVT49L.A1404795316
Software version: V10e-AME-XX

pythus said:
Hi
I recently moved from Samsung Galaxy note 3 to LG G3. After configuring my email in the default mail app, I noticed that any outgoing emails that are sent from the LG G3 were being saved in a folder labeled "sent". However, this seems to be a locally saved "sent" folder, since I am unable to find these emails anywhere else I have my email setup such as Outlook on my PC.
Whereas on the samsung galaxy note 3, the emails that were sent in the "sent" folder, were actually being saved on the remote folder with the same label.
Is there a way to choose where sent emails get saved on the LG G3?
My email is setup as IMAP.
see attached screenshot showing the current folder structure. I am not sure why all remote folders are labelled INBOX.xxxx. This is not how I have them labelled on outlook.
Appreciate your help. Thanks.
Click to expand...
Click to collapse
after further research it seems this is a common issue with IMAP and the stock / default mail app. The only solution is to use third party apps that can handle IMAP better.
would appreciate any input on this issue.
thanks

pythus said:
after further research it seems this is a common issue with IMAP and the stock / default mail app. The only solution is to use third party apps that can handle IMAP better.
would appreciate any input on this issue.
thanks
Click to expand...
Click to collapse
I belive the problem is that all your other folders are prefixed (or better say, subfolders of Inbox, so you understand what i mean). The solution I would reccomend would be to first remove the mail account that you have set up on your phone (in the e-mail app), and then set it up again. While you are setting it up, at the step where you are configuring INBOUND settings, there is a field labeled "IMAP path prefix" (I have stock app, but G3s shouldn't be any different for this). In that field you need to input INBOX. Let it sync and it should be fine
EDIT: After you do this, you will have 2 separate folders for trash/deleted messages, cause naming convention in outlook is different. If you need this synced too, you will have to rename the folder in Outlook. It won't allow you to do this from outlook itself. You can use a tool named MFC Mapi to rename the folder, you can find it on this page: mfcmapi.codeplex.com . I've already done this several times, being a sys admin, and it works just fine. If you are doing this, it would be better to do it before setting up your account on your phone.

Speaking of the default LG email app, is there any way to enable push frequency? I didn't see the option for it on the GPad either.
Sent from my LG-D851 using Tapatalk

pedja.m said:
I belive the problem is that all your other folders are prefixed (or better say, subfolders of Inbox, so you understand what i mean). The solution I would reccomend would be to first remove the mail account that you have set up on your phone (in the e-mail app), and then set it up again. While you are setting it up, at the step where you are configuring INBOUND settings, there is a field labeled "IMAP path prefix" (I have stock app, but G3s shouldn't be any different for this). In that field you need to input INBOX. Let it sync and it should be fine
EDIT: After you do this, you will have 2 separate folders for trash/deleted messages, cause naming convention in outlook is different. If you need this synced too, you will have to rename the folder in Outlook. It won't allow you to do this from outlook itself. You can use a tool named MFC Mapi to rename the folder, you can find it on this page: mfcmapi.codeplex.com . I've already done this several times, being a sys admin, and it works just fine. If you are doing this, it would be better to do it before setting up your account on your phone.
Click to expand...
Click to collapse
Thanks for clarifying. The issue is clearer to me now. I checked on my previous android device, where I had no issues with IMAP, and the path prefix option was there. Sadly, "IMAP path prefix" option is not available on my LG G3. Hopefully, this gets included in a future update.
I found a link where you can download the apk of the stock email app from android 4.4. There was no path prefix option here either. However, it detected my IMAP folders automatically and it is working fine (all folders including trash).
http://www.androidpolice.com/2014/06/18/googles-stock-email-app-finds-its-way-onto-the-play-store/
With regards to sync intervals, on the default email app on the G3, there is an "Update Schedule" option, where you can specify the sync intervals from 5 minutes up to 8 hours, peak and off-peak times.

That can't be right, it's one of important options for imap since quite some admins are setting prefix. I have the stock e-mail app (or better say the CM11 one). The option should be in Settings > Account name > Incoming settings , then the last field, just under the Security type, is IMAP path prefix. If you are setting up new account then Manual setting should be selected when prompted. I know you solved the issue, but can you double check? It seems impossible to me that it is not there since the option is quite important. You can see how it looks on my phone at the screenshot in the attachment

pedja.m said:
That can't be right, it's one of important options for imap since quite some admins are setting prefix. I have the stock e-mail app (or better say the CM11 one). The option should be in Settings > Account name > Incoming settings , then the last field, just under the Security type, is IMAP path prefix. If you are setting up new account then Manual setting should be selected when prompted. I know you solved the issue, but can you double check? It seems impossible to me that it is not there since the option is quite important. You can see how it looks on my phone at the screenshot in the attachment
Click to expand...
Click to collapse
I checked again and the IMAP path prefix is not there. I took screenshots of the process of setting up my IMAP email. see the attached photo. In comparison, I also attached my settings from my Galaxy Note which has the IMAP prefix path option.

I sent an email to LG customer service ang got the below response. Its looks like an auto reply. Will update if they respond directly.
Thank you for writing to LG Electronics.
Please let us express our sincere apologies for the situation you faced and thank you for taking time to contact us
Regarding your complaint kindly we would like to inform you that we already escalated to the concerned department and they will take an action regarding this complaint.
We are committed to provide you with the level of service you expect from LG. We value you as a customer and appreciate any additional feedback you may have in the future.
Best Regards,
Customer Service Department

pythus said:
I checked again and the IMAP path prefix is not there. I took screenshots of the process of setting up my IMAP email. see the attached photo. In comparison, I also attached my settings from my Galaxy Note which has the IMAP prefix path option.
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Wow, this is really a surprise. I am still deciding on which phone to buy from the mighty trio (G3, S5, One M8). This thing wouldn't hit me much though because the accounts I use atm are not with IMAP prefix. Still, I can't believe there isn't an option to set prefix because it's not really uncommon and all the users who have prefix on IMAP accounts are getting screwed this way.