Semi-Random shut off
I've been experiencing some random shut off with my TMo Dash. What happens is when I'm just doing random things or whatever, the whole phone shuts off like I pulled out the battery. There seems to be some correlation to when I use the wifi too. The rom has been changed from the original TMo rom > 1.33 > Rogers > 6.1. Anyone think they can offer some insight as to what is wrong and how to fix it?
I flashed from TMo official 6.0 straight to Kavana's 6.1 0307. This rom is rock solid, much smoother operation and better signal. I guess your issue is a isolated case. Maybe you can try to flash to TMo 6.0, then to Kavana's 6.1?
I had those problem since the 1.33 upgrade.
I learned that this happens when power consumption is high, like when I'm downloadind e-mail, during wi-fi session.
It doesn't happen if the phone is connected to a power source.
May be the problem is the battery (hardware), or may be is the power management section.
I am waiting a new battery and I am trying in the mean time to have it fully charged (and discharged) for a couple of cycles with this (kavana's) new rom
yea i kinda noticed the whole high power consumption/wifi thing. Hopefully its "just" that or "just" a battery. If it turns out to be the phone thats bad, time to upgrade to a touch or an iphone or something.
quick update. I just downloaded 1.22 which is the latest rom available from Tmobile. Install went perfect. Working within it seemed fine. Got online found Google Maps Mobile, and was able to download it and install it. Went back online to try to get the surreal unlock and thats when it died again. Quite depressing this is as I do like this phone.
yea this is happening to me since i flashed my phone like a couple of times ago, i dont remember which version tho. it would b sweet if someone figured out what the problem is...
From what I am reading on board posts, and talking to people personally, it sounds like a bad battery issue. Something along the lines of overcharging. In anycase, a new battery off ebay or your favorite retailer for $10-20 bucks is a small price to pay to trouble shoot a $100-200 dollar phone.
The Stig said:
From what I am reading on board posts, and talking to people personally, it sounds like a bad battery issue. Something along the lines of overcharging. In anycase, a new battery off ebay or your favorite retailer for $10-20 bucks is a small price to pay to trouble shoot a $100-200 dollar phone.
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Thats what i found out last night, my friend also has an excalibur and i used his battery and i dont have any problems whatsoever with it. The most common occurrence of the phone randomly shutting off was when i was using EDGE, because i rarely use wifi but it did do it then as well...
The Stig said:
From what I am reading on board posts, and talking to people personally, it sounds like a bad battery issue. Something along the lines of overcharging. In anycase, a new battery off ebay or your favorite retailer for $10-20 bucks is a small price to pay to trouble shoot a $100-200 dollar phone.
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Click to collapse
I think that's it. I had the same problem with my battery. I couldn't even answer myphone without it going off. I sent my phone in to T-Mobile and they sent me a new one and I was having the same problem. I paid $110 for no reason (they said my phone had water damage). Don't pay for it unless you have to. Go to a T-Mobile cooperate location and ask them if they can exchange your battery for you. They should bring you out a free one. If not then I guess you can order one for $30 through customer service. It's probably just a batter problem. If you can get a free one then take it. And you have to use a T-Mobile approved charger. None of that third party stuff Don't do anything new to your phone yet.
I had this issue also until I bit the bullet and upgraded the battery from a 750 mAh to a 2400 mAh from AccessoryOne.com (BTW that company was sketchy, made me wait 2 weeks before I got the battery; made me pretty nervous.)
The new battery came with a new back door for the phone bc it is 3x as thick.
Works like a charm, runs for days and days without a charge.
MulderFox said:
I had this issue also until I bit the bullet and upgraded the battery from a 750 mAh to a 2400 mAh from AccessoryOne.com (BTW that company was sketchy, made me wait 2 weeks before I got the battery; made me pretty nervous.)
The new battery came with a new back door for the phone bc it is 3x as thick.
Works like a charm, runs for days and days without a charge.
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...and we are back to the suck. Now it shuts down with what I know is a full charge doing all kinds of stuff. Checking email on the exchange server, surfing the web, checking voicemail, etc.
This is REALLY starting to piss me off.
MulderFox said:
...and we are back to the suck. Now it shuts down with what I know is a full charge doing all kinds of stuff. Checking email on the exchange server, surfing the web, checking voicemail, etc.
This is REALLY starting to piss me off.
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Glad it's not just me. I posted about this after the 1.33 update and everyone made me feel stupid, like I couldn't tell my battery life had been cripled recently. My symptoms are the same, phone shutting off randomly, especially on wifi. Its now at the point that my battery is not holding a charge more than 5 minutes after being plugged in all night. I have actually noticed a bulging of the battery and the back cover will not sit flush any longer. Today I went to a tmobile store and they replaced the battery with a brand new unit, but it still shuts off when wifi is powered on.
I really like this phone, help?
It's a battery issue.. I had Tmo send a replacement phone, I swapped my battery over and beat on the new one for 30 seconds with the Tmo ROM and it shuts off..
Theres someone on ebay selling OEM batteries for something like $0.99 + $5.60 shipping. I got one on the way now.
theformula said:
Glad it's not just me. I posted about this after the 1.33 update and everyone made me feel stupid, like I couldn't tell my battery life had been cripled recently. My symptoms are the same, phone shutting off randomly, especially on wifi. Its now at the point that my battery is not holding a charge more than 5 minutes after being plugged in all night. I have actually noticed a bulging of the battery and the back cover will not sit flush any longer. Today I went to a tmobile store and they replaced the battery with a brand new unit, but it still shuts off when wifi is powered on.
I really like this phone, help?
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Tmo told me to eat s*** when I asked them to replace my battery and threw me off to HTC who also told me to pound sand because HTC doesn't have a contract with Tmo.
-RotorDemon- said:
Tmo told me to eat s*** when I asked them to replace my battery and threw me off to HTC who also told me to pound sand because HTC doesn't have a contract with Tmo.
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I went to an actual tmo store and showed them the obviously bulged battery, dude ran to the back and grabbed me another =)
theformula said:
I went to an actual tmo store and showed them the obviously bulged battery, dude ran to the back and grabbed me another =)[/QUOTE
I really hope that works for you but I think I am done with this phone. It started after about a year with the old T-Mobile Windows 6 system. Wouldn't haold a charge anymore, shut off randomly. Thought it was the battery. Bought a new big fat battery 2400 mAh, changed to WM 6.1 Kavana and the issues are still there.
Sorry HTC, this is a piece of crap. With all the bells and whistles and internet crap it really doesn't matter much if I can't make a F**KING PHONE CALL!!!!
I am going back to Nokia and as long as it supports Exchange server so I can work I am good because first and foremost I need the PHONE to work so I can TALK to people!!!
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Just jumping on the battery bandwagon ... I had similar problems that were resolved by replacing the battery. A new battery + new 6.1 ROM = new phone!
I've had this issue. For me, I was draining the battery by checking for new emails every 15 minutes. Wi-Fi can also be a power hog.
Dash intermittent powers off??
Here's the situation, my original ROM was T-Mo wm 6.0. While using this ROM, the phone would occasionally lock up...I had to remove the battery to clear it up, but after that all was fine. Then I upgraded to wm 6.1 kavana...initially, all worked well, ran it for 3 months no issues. Lately it just powers off, when I power back on, it will look like it's regular bootup, but just as it registers to the t-mo network, it will power off again. Even after removing the battery for a few minutes, I might get the same results...eventually, it will work again. So I thought maybe all the apps I have running in the background could be causing this. So I upgraded to rickywyatt v21. Even without installing and running my normal set of apps ("Don't Forget", "Keylock") it still powers off intermittently and behaves the same way. What is causing this and what is a fix?
Battery or Omap Clock ?
If you are using the overclock (omap clock) feature of rickys rom first disable that and if the problem still occurs get a new battery. I had the same problem and doing that I now have no random shut down issues. Im pretty sure my battery was shot.
Related
the only time I can talk on the phone without it blacking out and cutting off in the middle of an task it has to stay on charger?
does anyone else have this issue? if so can you help me resolve this on my dash?
s0ngtrist said:
the only time I can talk on the phone without it blacking out and cutting off in the middle of an task it has to stay on charger?
does anyone else have this issue? if so can you help me resolve this on my dash?
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Yeah, buy a new battery. Thats generally the issue and resolution
s0ngtrist said:
the only time I can talk on the phone without it blacking out and cutting off in the middle of an task it has to stay on charger?
does anyone else have this issue? if so can you help me resolve this on my dash?
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I get the same thing I have 2 different batteries but NOTHING!!
I Read somewhere its my dash!!!! not the battery how long have you had your dash!?
Had the same problem after 7 months and I called Tmobile and they replaced the phone and battery.
mine did the same thing...battery fixed the issue..then after 4 months it started again...if i would do just about anything it would shut off...so i replaced it with a different phone...i couldnt stand that **** anymore...so now the dash will be a dust collector with the other old phones...
gixxum said:
mine did the same thing...battery fixed the issue..then after 4 months it started again...if i would do just about anything it would shut off...so i replaced it with a different phone...i couldnt stand that **** anymore...so now the dash will be a dust collector with the other old phones...
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Yeah mine did the same thing I read somewhere some of this phone do that after a while its a problem with the charging thing it tells you its 100% charged when really its only like 20& sol Im getting a shadow and getting ride of this Dash.
Have you tried turning down the clock speed(try a slower speed)
how
how wud u do tht
big_yute said:
Have you tried turning down the clock speed(try a slower speed)
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Yeah Im trying that now I have reduce it to 170 MHz and 192 MHz it looks ok now. It seems to turn off when I use the internet wifi or something that uses ALOT ! of CPU mem or speeds it up hahahaha this Pice of crap Sucks does anyone know any solutions beside getting ride of this crap that its drving me CRAZY.....
i tried everything...as in the previous post, it will idle fine, but as soon as something processor intensive runs, the phone dies...
having to use it while plugged in tends to take the 'mobile' out of mobile phone...to me, the dash became useless.
kash2k7 said:
how wud u do tht
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use omap clock which comes with the kavana/ricky 6.1 rom..in 'my tools" you should see OMAP
Oh great...... Well I just recieved a new battery and it seems to do exactly that, reboots the phone as soon as i try to open or do anything on it... cheap, but my old battery works fine? how does that make sense?
I brought a new battery 1050 mah with a 12 month warranty for $21 now it doesnt shut off any more, but now my problem is active syne because im trying to update/upgrade from wm5 i had it before but i took it off because i thought the kavana 6 was the reason it went black but now i cant even do a new rom ugh!
s0ngtrist said:
I brought a new battery 1050 mah with a 12 month warranty for $21 now it doesnt shut off any more, but now my problem is active syne because im trying to update/upgrade from wm5 i had it before but i took it off because i thought the kavana 6 was the reason it went black but now i cant even do a new rom ugh!
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did you check your other thread?
no i cant find it lol
reinstall your ROM.. some 3 party apps may crash your device too..
The REAL Fix
Ok here is the scoop, all the OEM batteries are "expiring" which means you get a new one, it works for a week or a few weeks but it still goes bad and does exactly what the last battery was doing, which is cutout, and your phone goes black and won't come on again in many instances despite a full charge on the battery. Buy a new battery from simplo does not work long either. You will have to get on ebay and get an extended life battery. They make fat ones, and high-capacity ones (thin) ones. They cost more but they are manufactures much later than the original oem and oem-like batteries, except they are not expired. I went through three batteries, went to lots of forums, read lots of stuff and finally found an extended life battery that I could afford IE 12 bucks, some go for as much as 90 bucks but I'm not shelling that much out. Anyways 3 months problem free, and I got this phone cheap because of the battery black-out problem. hehehe That is the real scoop. The phones are still great, just ALL the normal batteries are no good, even the new ones. My battery is 1100mah for your reference a like or greater capacity battery would work great.
new battery then hard reset
Hi guys!
I need your help.My Dash has a bad habit to turn off by itself,when I doing some conversation at phone, or in peace when I just find it turned off.
I put other battery and changed every rom but problem persists.
really strange is that happens every 2-3 days,without any rule,and battery is almost full when this hhappensand when I try to turn it on it can not do that for first or second time but third.
any idea?
thanx in advance!
sorry for my english
Even though you tried 2 batteries, my bet is that they are both no good. check your batteries to see if they are starting too burst, easiest way is to set them on a flat surface and see if they lay flat. my guess is that they are not. I had a problem with that with the original and cheapo batteries. If this isn't the case then the phone maybe defective
my phone used to do this with both my batteries and i ignored it and the problem went from every few days to every few hours in about 4 weeks. i picked up a new battery and i've been random shutdown free for 4 months and counting
Just to back up everyone else's statements, I also had the same situation and your battery(s) are headed for the pearly gates. I bought a good, new replacement for $20 beans.
Your battries are cuput, the reason happens on calls, surfing internet etc is because the mA usage goes up during, buy a branded battery something like simplo/sendo as you get what pay for, if still an issue it's hardware.
my htc s621 is randomly turning off on itself. i notice it does this either when it is feeling warm, or when im outside and the weather is a little chilli. i thought it might be a battery problem but i dont want to waste the money buying a battery if its not going to solve my problem. anyone encounter something like this before? any help or advice would be much appreciated. thank you.
had same issue a while ago. i solved it with a new battery...
you can check if your battery is bloated by making it spin on a flat table. if the battery keeps spinning, then it means you likely need to get a new one...
Probably the battery. I'm still managing with my original battery but I talk and text very little. When I put it under a heavy load like browsing, it shuts down. Doesn't do it when it's plugged into AC.
dboyer said:
Probably the battery. I'm still managing with my original battery but I talk and text very little. When I put it under a heavy load like browsing, it shuts down. Doesn't do it when it's plugged into AC.
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get a new battery... a friend of mine had that same issue.. turned on wifi, opened google, bye phone... i told him to get a new battery and he's fine with his dash
i have the same problem. I have buy a new battery on "battery update" (Hong Kong web site) payed €20,00 (almost £18,00) ..perfect!
But i must say that..unfortunately ..since i use 3evo roms...battery seems going crazy! Maybe i wrong...however
my batter is almost 4 years old but only from few time it's seems "go away"!
i't happens since i use often dash for watch divx and listem music !
task manager say :"battery backup 255% status high but "mAh" are very down!! Change your battery mate!
I have to concur. The same thing was happening to my phone over the past 2 weeks. Purchased a new battery from ebay (~$10) and everything is good to go. In fact, with the latest 3vo Rom, in the past 2 days my battery has been lasting longer!
hey guys deff a battery issue went through same thing with my wifes. fyi if you have had the phone less than a year call htc they will replace battery under warrenty no questions asked just have to have the imei number. swapped out the wifes payed nothing and fixed the problem.
hey, i just started getting this too.
and my battery is only 2 weeks old...
battery, I had same problem
http://forum.xda-developers.com/showthread.php?t=499819&highlight=phone+turning
http://forum.xda-developers.com/showthread.php?t=441703&highlight=phone+turning
http://forum.xda-developers.com/showthread.php?t=539245&highlight=phone+shutdown
http://forum.xda-developers.com/showthread.php?t=368495&highlight=phone+shutdown
http://forum.xda-developers.com/showthread.php?t=438221&highlight=phone+shutdown
http://forum.xda-developers.com/showthread.php?t=418839&highlight=phone+shutdown
That's just a few yep it's your battery
THANKS you guys were a great help
Ray_jai said:
hey, i just started getting this too.
and my battery is only 2 weeks old...
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did you buy your phone used or new?
trinistylez said:
my htc s621 is randomly turning off on itself. i notice it does this either when it is feeling warm, or when im outside and the weather is a little chilli. i thought it might be a battery problem but i dont want to waste the money buying a battery if its not going to solve my problem. anyone encounter something like this before? any help or advice would be much appreciated. thank you.
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Click to collapse
oh yes. mine would actually turn off, and even when its on, the network goes on and more off than on, impossible to do anything but browse th net, if anyone has any idea on wat to change on it, i've also upgrade to WM6.5 but it didnt help,
Bought four AT&T S3's back in December for the wife, kids and myself and so far we love the phones. They all right great but all the sudden I've got weird battery issues.
One day I picked up my phone and the screen said something to the affect of it stopped charging because the battery was too hot. My phone felt like it was on fire. Another time it said something about the voltage being too high? Then as quick as they came, no more issues for like a month.
All of a sudden the error about the temperature came back again. If I use a battery app that gives me battery health information, everything looks GOOD. This is one of those issues where sometimes it does it, sometimes it doesn't. The problem is if I take it off the charger, it normally doesn't do it until it's been on the charger for a couple hours and then its not always happening.
Oh and sometimes it just gets REALLY hot and doesn't give any messages. One other thing, since it started my battery life has taken a hit. I was getting 24~36 hours with medium usage but now I'm lucky to see 12~15 hours under the same conditions. I'm on the newest stock-rooted ROM with no tweaks, no over-clocking. I only have root to have basic things like no ads etc. I've ran this ROM for months without issues and I've not installed any rouge apps, I have no wake locks. I checked all that. I even did a Nandroid backup and did a fresh install and the problem came back after a few days.
I would say I have this issue 2 or 3 times a week? I'm not sure that it's consistent enough that I could walk into AT&T and SHOW them though.
Defective battery? Under warranty? I don't have many AT&T Corporate stores around here, it's a good 45 minute drive to one from my house or work. I should probably figure something out though before my phone melts!
Thoughts? Suggestions?
If you call att, they can do a warranty exchange. They send you replacement, you have so many days to return defective unit or you get charged for it. I would warrantyit.
As he stated just warranty it. They are ton's of reasons this could happen and hopefully they will just give you another battery or you can get "new" phone.
I wouldn't mess with a battery getting hot. Is this just yours ?
Yeah its just mine. The wife and kids S3's are fine.
I have to go into the city with the ATT Corporate Store tomorrow, I'll drop by and see what they say. Actually I'll call them tonight, no sense in going in if they can't do anything for me.
Thanks.
Now, I know...the M9 has ALWAYS had a reputation for being bad on batteries.
I also know, that Facebook and Messenger are two nasty apps that eat batteries alive.
Saying all of that up front, the battery life on my M9 has very suddenly become VERY bad (even with Facebook and Messenger not installed). I thought it might have been a battery calibration issue, but trying a calibration program out seems to yield no improvement (even in the accuracy of the battery indicator).
So, now, if I'm lucky, I'll get about 2.5hrs of battery life even if the phone is in airplane mode indoors. My battery will get to about 65% and then the phone will shut off. When I try to start the phone, I'll get a 0% indicator sometimes, but after plugging it into the charger, I'll then see about 65% battery instantly.
Is there anything I can do or should I throw in the towel and upgrade to an HTC 10? Things are to the point I can't use the thing when its plugged into the charger!
I was using the last nightly build of CM on the thing for months before it got THIS bad. I thought maybe keeping it plugged into the charger too much was the problem, but wiping the dalvik cache after fully charging might help too... no change. I tired flashing Lineage and the battery life is the roughly the same.
Should I try flashing back to stock or try a firmware upgrade or somekind? I honestly have no clue what to do with this thing.
I honestly believe it's a hardware issue. I've tried most anything and I'm there too! I was just going to buy a lightly used m9, flash my current ROM onto it, and wait for the Pixel 2 (the HTC is looking like a disappointment).
My brother had a similar issue with his M8. Sprint refused to acknowledge any kind of hardware issue and insisted that he must have too many apps running, even after a factory reset. He eventually switched to an HTC 10.
I currently have my HTC 10 in for warranty so I have to us my M9 in the meantime. I tried upgrading to a nougat rom only to get terrible battery life. I switched to the santod stock debloated marshmallow and it lasts the day and a couple of hours. I read on the thread that there are no nougat radios for the M9 which causes the battery drain.
I figured it out. It was the battery all along. Replaced the battery, and the phone is getting the best battery life it has ever gotten.
TheXev said:
I figured it out. It was the battery all along. Replaced the battery, and the phone is getting the best battery life it has ever gotten.
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Did you replace it yourself? Was it that hard? My battery will randomly die at 23% sometimes. Debating on replacing it. Can't afford a pixel at the moment.
Flyhalf205 said:
Did you replace it yourself? Was it that hard? My battery will randomly die at 23% sometimes. Debating on replacing it. Can't afford a pixel at the moment.
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Yes, I replaced it myself, and your situation sounds VERY similar to mine. It was one of the trickiest operations I have ever done on a phone by far, but the M9 has a few things that make it much easier to do then the M8 for sure (I was dreading having to replace a USB port on my old M8). I replaced the USB port for my M9 while I was in there and also did the thermal mod to help cool the CPU down. I have a very steady hand and some experience doing these types of things, but am by no means a professional.
I talk about my experiences doing all three of these operations here: https://forum.xda-developers.com/showpost.php?p=72235621&postcount=49
Only additional note I have is, that the Amazon seller I bought my battery from is now out of stock. A friend of mine who just bought a M9 is ordering a new battery for his, so I can update you with that experience soon. As some people seem to be getting old batteries or batteries that aren't holding a charge even from the vendor I bought mine from. I almost wonder if some scumbags are returning batteries to Amazon saying they didn't use them, but are actually sending back their old batteries!
I did notice while looking for new battery replacements on Amazon the other night, that there does appear to be generic non-OEM replacement options on the market now, where I did not find those at the time I did my replacement. My friend is getting his battery off ebay from a Hong Kong seller, so it will likely be a few weeks before we have it in hand.
I also used this video on youtube as reference: https://www.youtube.com/watch?v=WYm-2dUW03M I stopped and did the USB board replacement before most of the steps (that is actually quite easy to do by itself). You can watch it to get a REALLY good idea of what you'll have to deal with. I had the Verizon version of the M9 to deal with, so I only had one antenna wire instead of two (most be a different antenna in the VZW version of the phone), and getting the CNC connections back together was harder then ANY of the ribbon cables shown. I had to remove my contact lenses and look at the motherboard really close to see it clearly.
@TheXev Thanks for all of the info. I heard that conducting the battery swap was notoriously tricky. I ended up just buying a m9 for cheap and porting everything over to it... when this battery inevitable dies in 6 months I may give the self-replacement a go (or move on to a Pixel or something).
Exokan said:
@TheXev Thanks for all of the info. I heard that conducting the battery swap was notoriously tricky. I ended up just buying a m9 for cheap and porting everything over to it... when this battery inevitable dies in 6 months I may give the self-replacement a go (or move on to a Pixel or something).
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Just finished replacing my battery this morning. Took me about 45 minutes. I followed this video here https://www.youtube.com/watch?v=HDvBvrWN73s&t=180s .... I just hope this will delay me buying a pixel. Expensive!
Bought this one here. I doubt it is OEM but we will see how battery life last on this. http://www.ebay.com/itm/Original-OE...e=STRK:MEBIDX:IT&_trksid=p2060353.m2749.l2649
Thanks @TheXev
Aganar said:
My brother had a similar issue with his M8. Sprint refused to acknowledge any kind of hardware issue and insisted that he must have too many apps running, even after a factory reset. He eventually switched to an HTC 10.
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Flyhalf205 said:
Just finished replacing my battery this morning. Took me about 45 minutes. I followed this video here https://www.youtube.com/watch?v=HDvBvrWN73s&t=180s .... I just hope this will delay me buying a pixel. Expensive!
Bought this one here. I doubt it is OEM but we will see how battery life last on this. http://www.ebay.com/itm/Original-OE...e=STRK:MEBIDX:IT&_trksid=p2060353.m2749.l2649
Thanks @TheXev
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Glad it worked out for ya.. but on a stranger note... WTF IS UP WITH THAT VIDEO!? lol its EXACTLY the same as mine, only with a different logo, the font was changed from blue to red.... and the music is different but it is otherwise EXACTLY THE SAME. lol
I'm switching tabs between these videos at different parts, and its just changing colors... I think your video is from the original author, I'm going to let him know about this other channel ripping off their work.
My phone has same battery behavior.
Anyone in Los Angeles area want to swap out my battery for me???
Any reputable phone service places anyone can recommend?
I really don't think I should try to do this myself.