Develop Bugs

Need help phone is dead.

I was on att site looking at the plans, what's funny they had plans with unlimited incoming calls. So I called about what they had on the site, they said they didn't have that but my phone is stuck on it and a soft reset won't work, I can't turn my phone off or nothing, what's the problem ?

i have a simple fix - take the battery out. then put it back in. "power cycling" usually works when a soft reset doesnt work. good luck
-nstefanelli-

I don't know has anyone had this problem but when I take the battery and put it back it go to the same screen after it loads up. I don't know what I did but something is seriously wrong .

Next step is hard reset.

freeborock said:
I don't know has anyone had this problem but when I take the battery and put it back it go to the same screen after it loads up. I don't know what I did but something is seriously wrong .
Click to expand...
Click to collapse
What screen are you stuck on? If you deny the phone power, it cannot come back to the we browser?

Oops..

i posted the begining of my problem somewhere on monday but cant remember where. so.....
on monday, the screen on my tmobile dash messed up, now the top half of the screen has white horizontal lines covering it.
well, i called tmobile and the phone was still under warrenty, so got a like new phone sent and it arived today. I went about unlocking it and upgrading to wm6.1 like i had on my last phone. started out with all sorts of problems sycning and i had to reinstall active sync and that seemed to fix it. continued installing the upgrade, the dos program runs i press the center button and i get the red blue green screen and i know from before that that normally means it isn't working, so i reboot the phone, re sync, and re do it and get the red green blue screen again and the update program says it can recover and it leads me through a four step process, upplug, pull bat, reboot and do it again, only it reboots into the red green blue screen, wouldnt sync and when i turned it off, i couldnt get it to power back up. no response from the phone at all. pulled battery many times and all.
What are my options? I know that i agreed to the statment and i have no one to blame but my self. is there anything i can do? i have 7 days to return the half working phone, and i have a feeling that because its unlocked and has wm6.1 on it that tmobile is going to charge me what ever it will be. I have 200.00 in credit with um, and i feel that those fees will take away from that, leave me with an un usable phone, and no money to do anything about it !
a brainstorm, could i just tell tmobile that i got the phone that way? or would they see through my lies?
please please please please help!!!
and thanks a ton in advance.
Nick

NJDubois said:
i posted the begining of my problem somewhere on monday but cant remember where. so.....
on monday, the screen on my tmobile dash messed up, now the top half of the screen has white horizontal lines covering it.
well, i called tmobile and the phone was still under warrenty, so got a like new phone sent and it arived today. I went about unlocking it and upgrading to wm6.1 like i had on my last phone. started out with all sorts of problems sycning and i had to reinstall active sync and that seemed to fix it. continued installing the upgrade, the dos program runs i press the center button and i get the red blue green screen and i know from before that that normally means it isn't working, so i reboot the phone, re sync, and re do it and get the red green blue screen again and the update program says it can recover and it leads me through a four step process, upplug, pull bat, reboot and do it again, only it reboots into the red green blue screen, wouldnt sync and when i turned it off, i couldnt get it to power back up. no response from the phone at all. pulled battery many times and all.
What are my options? I know that i agreed to the statment and i have no one to blame but my self. is there anything i can do? i have 7 days to return the half working phone, and i have a feeling that because its unlocked and has wm6.1 on it that tmobile is going to charge me what ever it will be. I have 200.00 in credit with um, and i feel that those fees will take away from that, leave me with an un usable phone, and no money to do anything about it !
a brainstorm, could i just tell tmobile that i got the phone that way? or would they see through my lies?
please please please please help!!!
and thanks a ton in advance.
Nick
Click to expand...
Click to collapse
Okay do this, make sure the phone is off and hold the camera button down for about 5 seconds... this button is located to the right of the keyboard. While still holding it down plug in the phone to the usb and now you should see a tri-colored screen come up. Now you can load the original rom the phone came with... The official roms could be found in the link below... called "official roms" and just download the t-mobile rom... and now you can flash your phone with the original rom...

stonersayswhat?

gixxum said:
stonersayswhat?
Click to expand...
Click to collapse
quis-ego....

anyone seen the other half of my thought from the other night? anyone?

Ok, I had found a forum post saying to hold down the SYM button, but couldn't get it working untill I read your reply. Much thanks, the phone is on, and giving me the red green blue screen. I hear the windows alert saying a USB device is plugged in, but active sync wont pick it up. So I'll post about it here, and while I dig through the internet trying to find my cure, I will hope that someone will know what my next step is.
Much much thanks jdoggraz! At least now I know my phone isn't completely dead!
Nick

jdoggraz already told you what to do. YUou do not have to wait for active sync to pick the phone. Just run the exe for the orginal rom.

I have tried to do a hard reset.
Hold the 2 softkeys down(the "-" on each end) for a few seconds, hot the power button down for 2 seconds and then hold the 2 softkeys down and wiat, but nothing happens. Donno why, but may be not being able to hard reset is a clue to whats wrong.
[EDIT]
I have found something about a program called Mtty.exe, and also a UNI_ExitBootLoader But I get a "un able to connect to usb" error with both programs when I try to connect. But, once again, every time I plug the phone into the computer I hear the alert saying a usb device has been attached??
[Another Edit]
I just noticed in Device Manager, under Window CE USB Devices, that my Smartphone USB Sycn Has that nasty Yellow explanation mark next to it.
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
?

NJDubois said:
I have tried to do a hard reset.
Hold the 2 softkeys down(the "-" on each end) for a few seconds, hot the power button down for 2 seconds and then hold the 2 softkeys down and wiat, but nothing happens. Donno why, but may be not being able to hard reset is a clue to whats wrong.
Click to expand...
Click to collapse
why are you resetting it? you were at the bootloader screen in your last post...right where you needed to be. now you are 2 steps back?

Sorry guys, I guess I wasn't getting a refreshed look at the forum post, and I didn't see any other posts. I went back to what I was told to do in the first place.
I first tried
1.33.422.1 (Worldwide English, WM6)
1.27.405.1 (Worldwide English, WM6)
With both I get:
ERROR [224] : INVALID MODEL ID
This update utility cannot be used for your smartphone. Please check your Update Utility.
And in the lower right there is a string of characters that is different every time.
What am I doing wrong? I'm so frustrated. I followed your instructions =(
[EDIT] OMG I am an idiot, ignore this post. If I wasn't so beat I might have scrolled down and noticed the tmobile DASH!!!!!!!!!!!!!!

NJDubois said:
Sorry guys, I guess I wasn't getting a refreshed look at the forum post, and I didn't see any other posts. I went back to what I was told to do in the first place.
I first tried
1.33.422.1 (Worldwide English, WM6)
1.27.405.1 (Worldwide English, WM6)
With both I get:
ERROR [224] : INVALID MODEL ID
This update utility cannot be used for your smartphone. Please check your Update Utility.
And in the lower right there is a string of characters that is different every time.
What am I doing wrong? I'm so frustrated. I followed your instructions =(
[EDIT] OMG I am an idiot, ignore this post. If I wasn't so beat I might have scrolled down and noticed the tmobile DASH!!!!!!!!!!!!!!
Click to expand...
Click to collapse
pass the hookah brother..i wanna hang out in your world

puff, puff, give... man!....you're [email protected]#ing up the rotation!

An update.
I have gotten wm5 installed and working on my phone. I can't for the life of me get the 6.1 update to work. I get the agreement, press the center button and it goes back to the OS, the phone then locks up, and I have to restart it to re sycn.
This is very time consuming! The phone takes for ever to start. I also want to note that I upgraded my last dash with little problems, but this dash has been nothing but a head ache. WHY?!?!? I am not looking forward to being stuck with this phone.
Thanks everyone, for all the help. I went a little off course last night, I was falling asleep trying to get this thing working.
puff puff pass
nick
[EDIT] Why wont the screen go almost white after i click the middle button?!?!?!?!?

It works, YAY!!
Thank you soooo freaking much, everyone!

NJDubois said:
It works, YAY!!
Thank you soooo freaking much, everyone!
Click to expand...
Click to collapse
No problem, so what exactly did you end up doing?

damn! it's "cashed"!

pudgedaddy said:
damn! it's "cashed"!
Click to expand...
Click to collapse
hahaha

My D810 can not work

I down a rom from here and flash my D810, after flash, ever thing ok. Then I installed a Chinese language pack. After installed, the two function key can not work. I think was the Chinese Language pack problem. So I uninstalled it. Now is the problem coming. My D810 can not start. Only stay in start logo. Hardreset also not work. Can not go to bootloader. Now what can i do. Please help me, thanks~~~~~

Hi there.
Switch off your phone and switch it back on pressing power and camera buttons together. This should lead you to Hard-SPL "Menu". After the appearance of a multi-color screen, you are able to connect your phone to a computer and install a new ROM.
My advice is to try the original HTC Rom, which can be found on Original Roms Post. This should let you test default factory configuration and validate if the problem has something to do with the keyboard or just the ROM.

Thank you for your reply. But the big problem is I can not go to the multi-screen color. I try it many time. I think my D810 end.

choikinwah said:
Thank you for your reply. But the big problem is I can not go to the multi-screen color. I try it many time. I think my D810 end.
Click to expand...
Click to collapse
Never End... (Hopefully)
Could it be that one of your buttons is not pressing all the way? I've had trouble lately getting a couple of my buttons to press. Try pressing just a "Little" harder taking care not to break anything.
And just to confirm: You are holding down 'Power', 'Camera', and then pressing and releasing 'Reset'? I'm sure you are, I just wanted to confirm.

I do this many many time,just stay in start logo and the key are no response

I was hoping to help you on the cheapest way... The other one, is disassemble it... Check Dimanto's guide, which i can confirm, is good. Just did it step-by-step and it is perfect...
Dimanto's Guide to disassemble Trinity
if what SuperSport was suggesting is not valid (keys got stuck) maybe you have a MoBo problem if it's only a keyboard, it's cheap enough to repair, i hope...

Something I had not thought about previously... Have you tried to remove the Battery for about 30 Seconds to see if it will reset?

I not yet try this, after try this, I report to you, thx~~

I think can not disassemble it, it is to difficult for me, any way thank you very much.

choikinwah said:
I think can not disassemble it, it is to difficult for me, any way thank you very much.
Click to expand...
Click to collapse
If you decide not to try to fix it, don't throw it away. I'm sure people on here would be willing to buy it to try to fix it, or for parts.
If you want to try to remove the battery, you need to slide the back plate up. It does take a little force if you've never done it before. Use your thumbs and push it up.
Edit: Place your thumbs where the large circles are in the attached image and press up towards the camera lense, sliding the backplate up.
Good luck.

I removed the battery around 20 hours, the answer is same. Still stay in start logo.
I didn't throw it away, i want to fit it. I like this phone very much. I hope it alive again, thanks~~

choikinwah said:
I removed the battery around 20 hours, the answer is same. Still stay in start logo.
I didn't throw it away, i want to fit it. I like this phone very much. I hope it alive again, thanks~~
Click to expand...
Click to collapse
I'm sorry that none of the simple things have worked. It sounds as though pjvieira might be right. It may be a hardware issue. Hopefully just the buttons, but maybe the motherboard. pjvieira's suggestions would be the next thing to try.
Good luck, and let us know how it turns out.

SuperSport said:
I'm sorry that none of the simple things have worked. It sounds as though pjvieira might be right. It may be a hardware issue. Hopefully just the buttons, but maybe the motherboard. pjvieira's suggestions would be the next thing to try.
Good luck, and let us know how it turns out.
Click to expand...
Click to collapse
I think is the hardware problem. Maybe the OS damage, so only stay in start logo. Maybe sent to shop for maintence.

ATT Tilt 2 went to red, green, blue, white screen; how can I flash a cooked Rom to it

Hi,
Right in the middle of use, my ATT Tilt 2 went to a basic, dead screen with red, green, blue, and white bars that says Rhod300 32m SS-BC, etc.
The operating system seems have gone down--it won't respond to anything. Hard reset produces the same results.
Can I flash a cooked or official Rom back onto this? I think activesynch is needed for a normal flash and of course I can't use active synch with the phone in this condition.
I think probably what I need is an original ROM install. Is this possible with a normal Windows 7 PC and a dead phone?
I have so many Windows Mobile programs and peripherals that I am trying to avoid going to Windows Phone at all costs--at least until they have basic stuff like file systems, a way to port over notes, etc. Also need a hard keyboard.
Right now using an older Fuze, which works, but is slower, worse screen, smaller, and lacks some of the features I like.
Thanks for your help.

You sound like you're in the bootloader mode. Tri-color screen.
You can flash from USB or from SD at that screen. I'd recommend trying to flash a stock ROM - as it flashes everything. Assuming that works, hopefully you can flash back whatever ROM you were on.
The phone isn't dead if you're at the tri-color screen. It should say 'serial' at the bottom - when you plug in your USB cable, it should say 'USB' and install some drivers. Then with the RUU software that comes with every ROM, you should be able to flash it.

Phone won't reboot--stuck on tricolored boot screen
Hi,
Thanks so much for replying. I appreciate you pros helping us novices.
Just after I posted the first note, I pulled the battery and hit the power button, it rebooted, and everything was still there in the OS--working fine. But whenever the device had to be rebooted, I would have the same problem of it getting stuck in the boot screen. After that, for the last several days once in awhile, randomly, it would finally reboot from the boot screen after I pulled the battery and hit the power button. The rest of the time (about 5/1) it would just sit there in the boot screen no matter what I did. The "Serial"/"USB" thing would change when I plugged it in, but that's all.
Thought it was the OS, so at a lucky moment where the "pull battery, hit power button" strategy actually worked, I installed the latest official HTC/ATT Rom--it's the next to last one issued that ends in .4.
It was gorgeous and I got all excited--started installing stuff thinking my problem was solved.
Had to reboot to install some programs--now it is stuck again on the boot screen. Tried 30x again--no luck with the "pull battery/hit power button"
strategy. Sometime it would flash a white screen really quickly saying something like "Can't read image!" before going into permanent boot screen. The boot screen will switch from "Serial" to "USB" if you connect it to the computer. So, the problem doesn't seem to be in the OS--rather, in the ability of the device to "read" the OS from the boot screen.
I would be grateful if you or anyone else may know what's going on here, and any ideas on how to fix it. Is there any manual way to get it to read the OS from the boot screen when that's not happening?
I have two guesses (both of which may be wrong):
1. It may be something in the hardware is just worn out and is less and less able to read the Rom--any ROM. I got the phone new off Amazon for a profit of $50 ($.01 cost plus a refund for an older phone) in the summer of 2010 when it was already outdated. and WP was replacing WM. I've certainly gotten my money's worth after 18 months!
Of course we now know that a brand new ROM has the same problem as the older one--which suggests to me it's in the hardware. I'm sure the new OS and the stuff I installed is still there on the phone, but something it appears is not reading something in order to allow the boot up.
2. I have a squirrely free program called Rax Reset (from Windows Mobile Marketplace) that does a software-based hard or soft reboot from inside the OS. The very last time the device went down and didn't come back up, I had used that program to soft reset it. Might have been a big mistake. Could this program be causing the problem? If so, just one reboot would allow me to get rid of it or even hard reset to remove everything but the new OS--but can't get it to boot.
If it turns out the phone is just worn out, I've certainly gotten my money's worth.
I still love WM even with all its problems--and especially the newer Sense version. If this one is shot, I'm thinking about just buying a new Touch Pro2 on Ebay to avoid all of the sacrifices and backwards steps involved with Windows Phone.
Thanks for any help anyone can provide.
Phil Butin

Why are you crossposting? I read this EXACT same post in a thread just below this, in the same section. That's pretty low.. Crossposting across forums isn't welcome, crossposting within forums IN THE SAME SECTION is definitely not welcome.
Don't do it again.

Sorry, just trying to get help
Sorry, just trying to get help, not that familiar with the rules.
I searched on "bootloader" and found a thread (wrote a comment there too), but it's old....
Here is the thread. It doesn't really provide any solution.
HomeArrow
Legacy & Low Activity DevicesArrow
HTC Rhodium: Touch Pro2, Tilt 2Arrow
Touch Pro2, Tilt 2 GeneralArrow
issues with bootloader.

Either way, whether you know the rules or not - why would you think copying and pasting the exact same words in the exact same forum help you any more...
Anyhoo, have you tried the usual? Flash stock? Sometimes I've heard you have to flash several times, I never really understood that logic tho.

I'll try to reinstall the HTC/ATT Sense OS again. I guess you're saying active synch doesn't need to be working in order to do that. I'm at work now--have to wait until i get home. Nothing to lose at this point.
But I'm seriously wondering whether the problem is the OS install or whether there is something in the device that is supposed to read the ROM and start the bootup that is just wearing out.
Thanks.

"No Image File"
The quick little flash of white screen has "No image file" in blue letters--goes by so fast you can hardly see it.

[email protected] said:
The quick little flash of white screen has "No image file" in blue letters--goes by so fast you can hardly see it.
Click to expand...
Click to collapse
That error message is 'normal'. Basically the phone checks the SD card for a file labeled "RHODIMG.nbh". If said file exists, it will flash from it. If no file exists, or no SD present - it continues loading bootloader and should say "Serial" at the bottom. This indicates that it's ready to be flashed. If you plug in your USB cable, it will install some drivers and then it should change to "USB" at the bottom instead of "Serial".
Now you should be ready to flash from a normal RUU. I would recommend flashing STOCK, because this flashes everything.
It might also be good to note a lot of people have experienced something similar - the phone getting "stuck" in bootloader mode, and only occasionally making it to WinMo. I'd guess it's failing hardware in some way shape or form, as none of my RHOD's or RAPH's have ever done this.

Good News--at least for now
Good news--I hooked it up to the computer with the USB cable for awhile and the Windows 7 computer did set up some drivers. For some reason after I disconnected it I reset it, and the reboot worked. Then I immediately uninstalled the squirrely reset program and removed it.
Everything I installed yesterday is working fine--I have soft reset it about 5 times now and each time it has rebooted. So I think maybe I'm back in business. Too soon to tell--but we will pray and keep our fingers crossed.
Thanks so much for your time and help. I don't know how to use the thanks meter but I would have if I could have.

[email protected] said:
Thanks so much for your time and help. I don't know how to use the thanks meter but I would have if I could have.
Click to expand...
Click to collapse
You're welcome. Basically if I or someone else posts something helpful, click the "Thanks" button under that post.

15 hours later, Tilt 2 is still working fine on the newly installed Sense OS. I have rebooted freely (using the stylus button on the side) since removing the program "Rax Reset," and everything seems to be going well. I'm keeping my fingers crossed, and will end my contributions to this thread with a warning about using "Rax Reset."
Thanks to all.

HTC One X Update Gone Bad. HELP

Hi there, this is my first post, i didnt want it to be like this but i have come to you in desperation.
I was excited about 4 hours ago to realise my phone was getting an update saying it was going to imporve battery life etc..
Well i let it do its thing while it was downloading, i went to check after an hour or so and it said the software had been corrupted or something along those lines, either way it had to start the download again.
It was about bed time when this happened so i chucked it on the charger, fell asleep, woke up and it was doing something on a kind of screen i had never seen before, black screen, obviously showing that it is processing the update(i was a little tired from waking up) i think i remember taking its time maybe longer than it should have been.
I went back to sleep woke up about an hour ago from now and checked my phone and the screen would not turn on, i think the charger cable had fallen out from the phone because it is loose and does that some times.
So i placed the cord back in and it didnt seem to respond with the red led coming up for a while then all of a sudden it worked for some reason, but was flashing. i suspected this was because the battery had been sucked dry. So after a while the led stopped flashing and i pressed the power button, sure enough it powers up straight away to the HTC - quietly brilliant screen. And thats that, end of story. It's stuck on that screen WTF?
I have been through forums like these interested in changing ROMs and so on but it all seems so complicated i never even bothered, so obviously i am a noob, but i dont think there is any reason for this to happen other than sh*t luck.
Can anyone help us out?

Your better off sending for repair unless you want to start unlocking the bootloader etc.

Reboot your phone in bootloader ( press PowerButton + Volume down at the same time) you will get to a screen with various lines, look factory reset, navigate that menu with your volume keys. Hit factory reset you should get . See if it fixes it.

masucu said:
Reboot your phone in bootloader ( press PowerButton + Volume down at the same time) you will get to a screen with various lines, look factory reset, navigate that menu with your volume keys. Hit factory reset you should get . See if it fixes it.
Click to expand...
Click to collapse
mercccccccccccccccccccccccccccccccci

zezo_ddd said:
mercccccccccccccccccccccccccccccccci
Click to expand...
Click to collapse
Well did it work? before you say that long thanks

Thanks for your help, unfortunately, the factory reset didnt work.
What happened when i first did it, the update screen came up like the first time but still ended up freezing on the quietly brilliant screen.
I'd be willing to unlock the bootloader, i really dont want to send the phone away for a third time. Why didnt i get the Galaxy S3!?!?!
I hate to ask, can u point me to the right thread to do that, there seems to be a few but they seem to have different purposes.
Thanks again.

helter_skelter87 said:
Thanks for your help, unfortunately, the factory reset didnt work.
What happened when i first did it, the update screen came up like the first time but still ended up freezing on the quietly brilliant screen.
I'd be willing to unlock the bootloader, i really dont want to send the phone away for a third time. Why didnt i get the Galaxy S3!?!?!
I hate to ask, can u point me to the right thread to do that, there seems to be a few but they seem to have different purposes.
Thanks again.
Click to expand...
Click to collapse
If you wait a day or so, the RUU will be released for your region now that the OTA has been released.
You'll be able to fully reload your phone - this is all HTC do when you send it for repairs and you can do it in a lot less time.
At the moment, HTC may even reload the 2.17 software so you may still have the problem again when trying to load the OTA.

Thanks all for your interest.
I spoke with customer support and they told me exactly what i already had done, factory reset through hboot.
After that was a no go, he told me i have to send it back to the point of sale, so they can flash the software?
Where can i find this ruu once it has been released?

I'm pretty sure the updates all say to not have the phone plugged in when updating.
Sent from my HTC One X using xda app-developers app