I was on att site looking at the plans, what's funny they had plans with unlimited incoming calls. So I called about what they had on the site, they said they didn't have that but my phone is stuck on it and a soft reset won't work, I can't turn my phone off or nothing, what's the problem ?
i have a simple fix - take the battery out. then put it back in. "power cycling" usually works when a soft reset doesnt work. good luck
-nstefanelli-
I don't know has anyone had this problem but when I take the battery and put it back it go to the same screen after it loads up. I don't know what I did but something is seriously wrong .
Next step is hard reset.
freeborock said:
I don't know has anyone had this problem but when I take the battery and put it back it go to the same screen after it loads up. I don't know what I did but something is seriously wrong .
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What screen are you stuck on? If you deny the phone power, it cannot come back to the we browser?
Related
I upgraded to Kavanna's 6.1 version yesterday and it was doing ok for a couple of hours. I changed my internet setting to T-mobile then awhile later my phone started locking up. Now, I can get it to turn on and get pass the Windows Mobile green screen. I have called myself checking the stickys but haven't found a solution.
I was going to go back and install the 6.0 version from Tmobile but my phone can syncronize with the pc.
Any help would be very appreciated or the phone will be tossed.
I had this same sort of thing when I upgraded to Rickys v24_with Opera Rom. The only thing I can suggest is to try and boot up without SIM and SD card in with it connected to the PC. This may allow you to synch to the PC. If not there is a thread in the WIKI on how to hard reset your phone on boot up.
you didnt by any chance over clock it using omap to say 288mhz did you ?
I don't think so. Put it to you like this - if I did I didn't do it intentionally and don't remember seeing anything like that while making any changes. I would like to get it to a point where I can try to make a change to it. Like I stated - it won't get pass the windows mobile window and it just sits there. You can turn it off sometimes and others you have to take the battery out. I do not know how to do a hard reset or anything else.
Just call me a dumb blonde female! BUT I have researched and researched and have NOT given up the battle yet.
Thank you.
tmac123 said:
I don't think so. Put it to you like this - if I did I didn't do it intentionally and don't remember seeing anything like that while making any changes. I would like to get it to a point where I can try to make a change to it. Like I stated - it won't get pass the windows mobile window and it just sits there. You can turn it off sometimes and others you have to take the battery out. I do not know how to do a hard reset or anything else.
Just call me a dumb blonde female! BUT I have researched and researched and have NOT given up the battle yet.
Thank you.
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reflash it...see what happens.
http://www.htcwiki.com/page/The+Dash+FAQ?t=anon <--reset procedure is in there
blonde you say?
tmac123 said:
I don't think so. Put it to you like this - if I did I didn't do it intentionally and don't remember seeing anything like that while making any changes. I would like to get it to a point where I can try to make a change to it. Like I stated - it won't get pass the windows mobile window and it just sits there. You can turn it off sometimes and others you have to take the battery out. I do not know how to do a hard reset or anything else.
Just call me a dumb blonde female! BUT I have researched and researched and have NOT given up the battle yet.
Thank you.
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Click to collapse
Try a hard reset - (If I remember it's like this)
1. hold the two soft keys down,
2. press the power button for two seconds (while still holding down the softkeys)
3. release the power button
4. wait a little more and release the softkeys
OK everyone I have tried & tried to execute the "hard reset" with no luck. Same as before - when it turns on it is a white screen with HTC and it's symbol THEN it goes into the green Windows Mobile screen and sits there without any functions whatsoever. I can turn it back off sometimes with the on/off button then other times you have to take the battery out to get it to turn off.
It is so frustrating but thank all of you for your help/tips.
Blonde-yes Dumb-yes! Apparently!!
you must not be performing the hard reset operation correctly then. Itf you do it right, you wont see the HTC screen first, you'll see a black screen with white text saying to press the send or the 1 key to perform a hard reset.. you may need to try it a few more times.
view this video of a dopod 720 ( same as the dash and excalibur for how to do this... the hard reset part is around the 1:30 mark )
http://www.youtube.com/watch?v=0zstJkD8OkE
I swear - that's exactly what I have been doing! I bet I have done it 100 times or close to it.
Thank you...
tmac123 said:
I swear - that's exactly what I have been doing! I bet I have done it 100 times or close to it.
Thank you...
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c'mon lucky 101!
More like "tired fingers"!! HeHe!
I'm not ready to give up - I'm too stubborn to let this beat me.
Update - I finally was able to reboot my phone last night after many many tries. It wasn't text book style but I kept pressing buttons until finally... AND NO is wasn't lucky 101!!! But you were definitely encouraging.
I haven't changed any settings because I'm scared to now.
Thank each of you for your kind replies and patience.
anything for a blonde.
I'm going to hold you to that!
Ummmm this isn't a dating forum lol
If i was you though, i would definitely clear storage command your phone.
Clears everything and hopefully reset the bug that was fondling with the wrong file.
Mikey1022 said:
Ummmm this isn't a dating forum lol
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back off..i saw her first.
LOL!!
I spoke too soon! My phone definitely has problems. If I can ever get back to the "hard reset" beginning again I will try to start from scratch. It has some bugs in it for sure.
Thank you for the suggestions.
so ive been having this issue of my phone turning off randomly. ive read other posts where ppl are saying its the battery, get a new battery. i got a new battery and its still turning off. i let the phone load and stuff but the first button i hit, no matter which button, the phone just turns itself off. ive tried the rest the phone with the on button/2 soft keys. tried holding the camera button while turning the phone on and nothing seems to work.....this sucks.
.......anybody?
cory0821 said:
so ive been having this issue of my phone turning off randomly. ive read other posts where ppl are saying its the battery, get a new battery. i got a new battery and its still turning off. i let the phone load and stuff but the first button i hit, no matter which button, the phone just turns itself off. ive tried the rest the phone with the on button/2 soft keys. tried holding the camera button while turning the phone on and nothing seems to work.....this sucks.
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Does your phone power off when connected to a charger? Sometimes a hard reset could solve the problem.
hey, thanks for responding. this is very frustrating. even with my old battery, while being plugged in, my phone was still turning off. for some reason with the new battery and phone plugged in i could actually move around on the home screen without it turning off but when i hit the start menu nothing would happen (i was trying to do a start>accessories>clear storage). and somehow i finally got the hold 2 soft keys and hit the power button to work. now im reset and all appears to be working now although im a little scared to add programs. i really appreciate the response. it gave me the encouragement to keep at it when i was about ready to give up.
cory0821 said:
hey, thanks for responding. this is very frustrating. even with my old battery, while being plugged in, my phone was still turning off. for some reason with the new battery and phone plugged in i could actually move around on the home screen without it turning off but when i hit the start menu nothing would happen (i was trying to do a start>accessories>clear storage). and somehow i finally got the hold 2 soft keys and hit the power button to work. now im reset and all appears to be working now although im a little scared to add programs. i really appreciate the response. it gave me the encouragement to keep at it when i was about ready to give up.
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Click to collapse
Good to hear everything working our for you. You could always try to add one program as a time to see how your phone would react to it. Yes, sometimes it takes more than one try to get your phone working right.
Again, good luck
ok, after i got everything working again i updated my tmobile rom to the latest version and of course the next day i was having the same problem. the phone just shuts off. is there something physically wrong with the phone? i cant figure this out. should i try an older rom? i dont know what to try next. any help would be appreciated.
cory0821 said:
ok, after i got everything working again i updated my tmobile rom to the latest version and of course the next day i was having the same problem. the phone just shuts off. is there something physically wrong with the phone? i cant figure this out. should i try an older rom? i dont know what to try next. any help would be appreciated.
Click to expand...
Click to collapse
Read above for the solution.
ALWAYS do a hard reset if you up- or downgrade the ROM.
just completed the hard reset with the phone plugged in, i pushed a button and it turned off....
good day to all.. i need help i buy a htc diamond defective
the reason why the phone is broken he try to flash the phone and put a wrong spl he try the hard reset but the phone is still not turning on but it vibrates... any sugestion how to make the phone works? or the phone totally brick there is no way to make it work? i hope there is still a way... if not, im going to sell it as a defective to
hI
I had same problem half hour ago.He froze i froze .Try this: Take out the battery,sim card and let it minute stay like that.After put it back and do a hard reset.Volume button down,push midle buton and on button.Just keep trying it must boot up
You may want to get the phone to the so-called "tri-color" mode.
Use the the search option to find previous threads on that issue.
If you can get into that mode, you have a chance to fix it.
Just as an example:
http://forum.xda-developers.com/showthread.php?t=417341&highlight=tri-color
Good luck!
Hi there, this is my first post, i didnt want it to be like this but i have come to you in desperation.
I was excited about 4 hours ago to realise my phone was getting an update saying it was going to imporve battery life etc..
Well i let it do its thing while it was downloading, i went to check after an hour or so and it said the software had been corrupted or something along those lines, either way it had to start the download again.
It was about bed time when this happened so i chucked it on the charger, fell asleep, woke up and it was doing something on a kind of screen i had never seen before, black screen, obviously showing that it is processing the update(i was a little tired from waking up) i think i remember taking its time maybe longer than it should have been.
I went back to sleep woke up about an hour ago from now and checked my phone and the screen would not turn on, i think the charger cable had fallen out from the phone because it is loose and does that some times.
So i placed the cord back in and it didnt seem to respond with the red led coming up for a while then all of a sudden it worked for some reason, but was flashing. i suspected this was because the battery had been sucked dry. So after a while the led stopped flashing and i pressed the power button, sure enough it powers up straight away to the HTC - quietly brilliant screen. And thats that, end of story. It's stuck on that screen WTF?
I have been through forums like these interested in changing ROMs and so on but it all seems so complicated i never even bothered, so obviously i am a noob, but i dont think there is any reason for this to happen other than sh*t luck.
Can anyone help us out?
Your better off sending for repair unless you want to start unlocking the bootloader etc.
Reboot your phone in bootloader ( press PowerButton + Volume down at the same time) you will get to a screen with various lines, look factory reset, navigate that menu with your volume keys. Hit factory reset you should get . See if it fixes it.
masucu said:
Reboot your phone in bootloader ( press PowerButton + Volume down at the same time) you will get to a screen with various lines, look factory reset, navigate that menu with your volume keys. Hit factory reset you should get . See if it fixes it.
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mercccccccccccccccccccccccccccccccci
zezo_ddd said:
mercccccccccccccccccccccccccccccccci
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Well did it work? before you say that long thanks
Thanks for your help, unfortunately, the factory reset didnt work.
What happened when i first did it, the update screen came up like the first time but still ended up freezing on the quietly brilliant screen.
I'd be willing to unlock the bootloader, i really dont want to send the phone away for a third time. Why didnt i get the Galaxy S3!?!?!
I hate to ask, can u point me to the right thread to do that, there seems to be a few but they seem to have different purposes.
Thanks again.
helter_skelter87 said:
Thanks for your help, unfortunately, the factory reset didnt work.
What happened when i first did it, the update screen came up like the first time but still ended up freezing on the quietly brilliant screen.
I'd be willing to unlock the bootloader, i really dont want to send the phone away for a third time. Why didnt i get the Galaxy S3!?!?!
I hate to ask, can u point me to the right thread to do that, there seems to be a few but they seem to have different purposes.
Thanks again.
Click to expand...
Click to collapse
If you wait a day or so, the RUU will be released for your region now that the OTA has been released.
You'll be able to fully reload your phone - this is all HTC do when you send it for repairs and you can do it in a lot less time.
At the moment, HTC may even reload the 2.17 software so you may still have the problem again when trying to load the OTA.
Thanks all for your interest.
I spoke with customer support and they told me exactly what i already had done, factory reset through hboot.
After that was a no go, he told me i have to send it back to the point of sale, so they can flash the software?
Where can i find this ruu once it has been released?
I'm pretty sure the updates all say to not have the phone plugged in when updating.
Sent from my HTC One X using xda app-developers app
As the title suggests, my screen is inoperable but I can hear notifications come through, so it's booting up. Any way to get unbacked data off of it?
wbreslin951 said:
As the title suggests, my screen is inoperable but I can hear notifications come through, so it's booting up. Any way to get unbacked data off of it?
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I'd say plug it in to the computer and try getting into the phone.. You might have to tap on the screen even though it's broken it could probably still accept touch and you'll need to try to tap "ok" in order to get access or you'll have to try to use smart switch app to try.
The screen is unresponsive, I can't even try to guess where the buttons are to enter the pin
wbreslin951 said:
The screen is unresponsive, I can't even try to guess where the buttons are to enter the pin
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Your best bet is try to find a screen then.. I had that problem 1 time in my life and I found a screen on Ebay that was cracked pretty badly but it still worked and it allowed me to at least connect it and get my stuff transferred.. You should also check your gmail account because the Google account you have a lot of the phones backup themselves automatically and you might be able to get it back onto another phone.
MrMike2182 said:
Your best bet is try to find a screen then.. I had that problem 1 time in my life and I found a screen on Ebay that was cracked pretty badly but it still worked and it allowed me to at least connect it and get my stuff transferred.. You should also check your gmail account because the Google account you have a lot of the phones backup themselves automatically and you might be able to get it back onto another phone.
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I would be able to help you get what you need off the phone if youre in the NJ area. Ive been able to help out people in similar situations before. Just let me know if you have exhausted other options and you dont mind handing over your phone temporarily to a complete stranger . Seriously though, I can see if I can help.
sunspot1224 said:
I would be able to help you get what you need off the phone if youre in the NJ area. Ive been able to help out people in similar situations before. Just let me know if you have exhausted other options and you dont mind handing over your phone temporarily to a complete stranger . Seriously though, I can see if I can help.
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Wrong person my friend.. My phone is not broken and I'm no where near new Jersey anyway haha.. @wbreslin951 was the one asking for help so you should tag him instead of me by tapping reply on his message..
MrMike2182 said:
Wrong person my friend.. My phone is not broken and I'm no where near new Jersey anyway haha.. @wbreslin951 was the one asking for help so you should tag him instead of me by tapping reply on his message..
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such a no0b move. thanks for the help