Develop Bugs

Active Sync Problems with Tmobile TP2

I have ActiveSync 4.5 on my laptop and set my TP2 up to Sync with my work's Exchange Server OTA and it's working fine. I then went to setup AS (USB) on my laptop so I could drag files over but it won't connect. It just keeps trying to connect then just stops and I get an error on my PC saying it couldn't connect to the device.
Anyone else have this problem or know how you might fix it? I looked at the other AS threads and didn't see anything that worked for me. I have killed AS and Soft Reset my phone but to no avail. The computer recognizes that the TP2 is plugged in but won't connect. The Allow USB connection is checked on the phone's AS too.
Thanks,

Had the same problem and deleted MS active sync then reinstalled it and it worked now if I can only figure out how to change the soft keys I'll be happy

Well I uninstalled and reinstalled but to no avail. Does / did your TP2 automaticlaly make a network connection when you connected it via USB?
Lance

When you connect your phone, just choose the File Transfer mode! It's faster and doesn't use ActiveSync. You should be asked that when you connect USB.

I think something is up with the laptop as I connect my phone now and it doesn't even charge. I'm going to remove active sync again, and then reboot and see if that fixes anything.
I'll look for the file transfer mode. My 16GB MicroSDHC doesn't come until today (if I'm lucky) so i'm still ahead of the curve on most of this.
Thanks,
Lance

Robertsonland said:
I think something is up with the laptop as I connect my phone now and it doesn't even charge. I'm going to remove active sync again, and then reboot and see if that fixes anything.
I'll look for the file transfer mode. My 16GB MicroSDHC doesn't come until today (if I'm lucky) so i'm still ahead of the curve on most of this.
Thanks,
Lance
Click to expand...
Click to collapse
Try a new USB cable. My USB cable broke on me a few days ago. Or try a new USB port, or a new computer. It should be charging. That means that your USB connection is bad, not ActiveSync.

Go to your Device Manager on your computer.
Look in Mobile Devices.
Find your phone
Right click on it.
Uninstall the driver.
Unplug the USB cord.
THen plug it back in.
It will go thru the installing process again.
I know this b/c I have done it too many times. hth.

Simple fix
Goto the start menu>Setting then to the Connections tab at the bottom.
Select USB to PC
UNCHECK Enable faster data synchronization.
ActiveSync should work with your PC again.

johnreden said:
Goto the start menu>Setting then to the Connections tab at the bottom.
Select USB to PC
UNCHECK Enable faster data synchronization.
ActiveSync should work with your PC again.
Click to expand...
Click to collapse
I'm going to try this with the issues I've been having, seems like it might work.
Activesync has been randomly losing connection to the phone and sometimes the phone will stop charging. I've tried 2 different usb cables including 1 I've used for a long time with no similar issue.
Once, I've even been connected to Activesync and seen the phone stop charging. This phone seems to be similar to the MDA in that the hardware has to go through the operating system to charge the battery. Ugh, once my MDA battery was so dead that I couldn't start the OS and thus couldn't charge the battery, that was fun manually connecting wires to the battery terminals to get enough charge that I could start the OS.

cabranscom said:
Go to your Device Manager on your computer.
Look in Mobile Devices.
Find your phone
Right click on it.
Uninstall the driver.
Unplug the USB cord.
THen plug it back in.
It will go thru the installing process again.
I know this b/c I have done it too many times. hth.
Click to expand...
Click to collapse
Yup agreed, that works, I have the similar issue my ActiveSync sometime disconnected itself. Performed the above steps, then it never happened again.

I can't find "Mobile Devices" in Device Manager on XP. Is that tip just for Vista?
Also I have unticked the "Enable Faster Data Synchronisation" but still I can charge but not get a USB data connection.
Any other tips!

USB connection not working.

My TP2 (vodafone) has decided it doesn't want to connect via USB any more. I have tried different USB leads, and verified it's not that by using other devices. I've tried different USB ports on my desktop (Windows 7 RC 7100) and also tried my laptop (XP) neither of which want to connect.
I've checked the USB to PC section in settings and tried it as both Activesync and disk drive, and with and without the 'enable faster data synchronization' box ticked, and soft reset after changing each setting. but every time the computer just won't recognise that I have plugged a USB device in.
Any suggestions?

No one have any ideas on this? I've tried a hard reset now in desperation, and it still doesn't seem to work.

PC does not recognize TP2 connection
Same problem for me; the TP2 is not recognized by the PC (or laptop)
Is there no program to check this? Otherwise.......I have to send for warranty repair.
Anybody any idea??

I have the same problem.
I can't get the device to connect to my PC by USB. It charges through the PC USB lead though.
What did you end up doing? Is it time to make a warranty claim?

I'm not sure if it applies to your situation, but for the longest time I could not get my Kaiser to sync with my laptop (which I usually kept wifi off on).
Turns out ActiveSync was out of date and didn't work since I had upgraded to WM6.1. If you're up to date already that probably doesn't help, but I thought I'd toss it out there.

just to let you know, i returned my tp2 to vodafone and the replaced it. the new one worked fine as soon as i plugged it in to the usb. so that proved it had to be a hardware fault.

computer problem!

i'm not sure if this is the right section to ask this but my tilt 2 is not recognized by my computer anymore. I thought maybe it is the phone but it's recognized on other computers so I was wondering is there a way to reinstall the driver on my computer or some other fix someone know of?
I think I saw some threads with similar problems but I didn't see any definitive answer in any.
HELP PLEASE!!!!!!!!!!!!

stevenmc8602 said:
i'm not sure if this is the right section to ask this but my tilt 2 is not recognized by my computer anymore. I thought maybe it is the phone but it's recognized on other computers so I was wondering is there a way to reinstall the driver on my computer or some other fix someone know of?
I think I saw some threads with similar problems but I didn't see any definitive answer in any.
HELP PLEASE!!!!!!!!!!!!
Click to expand...
Click to collapse
Do you have XP or Vista/7? The first step you should try is uninstalling/reinstalling whichevery type of sync software you have on the PC...for XP it's ActiveSync, for Vista/7, it's Mobile Device Center. A fresh reinstall of those sometimes clears this problem up, and it's the easiest solution to try first

I have xp and I have uninstalled and reinstalled but that doesn't do anything my phone still isn't recognize that's why I was wondering if after u uninstall does the driver remains on the hard drive and if so how would u remove the driver so u can reinstall it.

Do you use the same cable when you are connecting it to the other computers? If you do then... well I dont know.. I would still try a new cable and wiggle it a bit
When you uninstall the Active Sync I believe it does take the driver off as well...
When you connect your phone to the computer does it still come up asking if you want to connect via Active Sync, Disk Drive, Internet Sharing?

I'll give you one method that helped me at least when I was having connection issues, have no idea if it is related to yours (and it might not even be applicable to the older XP version of ActiveSync).
While your phone is connected, go into Device Manager and under the Network adapters node, look for "Microsoft Windows Mobile Remote Adapter". If it is there, uninstall it.
After that, disconnect then reconnect your phone.
As a long shot, you would not happen to be running any VPN software would you? A connected VPN always makes syncing the phone impossible.

Is your phone charging while connected?
I had/have a USB connection issue with my Tilt2. It wasn't recognized by the computer, but it was charging. When I connect through bluetooth, it is detected just fine. I am assuming that my issue are the pins in the USB connector on the phone, since I have the same issue with different cables.

Aaron McCarthy said:
When you connect your phone to the computer does it still come up asking if you want to connect via Active Sync, Disk Drive, Internet Sharing?
Click to expand...
Click to collapse
No the only thing it does now is charge.
MooGoo said:
I'll give you one method that helped me at least when I was having connection issues, have no idea if it is related to yours (and it might not even be applicable to the older XP version of ActiveSync).
While your phone is connected, go into Device Manager and under the Network adapters node, look for "Microsoft Windows Mobile Remote Adapter". If it is there, uninstall it.
After that, disconnect then reconnect your phone.
As a long shot, you would not happen to be running any VPN software would you? A connected VPN always makes syncing the phone impossible.
Click to expand...
Click to collapse
I will try what u suggested. no i don't have any vpn software installed on my computer anymore.
jcterry said:
Is your phone charging while connected?
I had/have a USB connection issue with my Tilt2. It wasn't recognized by the computer, but it was charging. When I connect through bluetooth, it is detected just fine. I am assuming that my issue are the pins in the USB connector on the phone, since I have the same issue with different cables.
Click to expand...
Click to collapse
yeah it's still charging but that is it... nothing else happens

Every so often when I connect my phone to my pc all it does is charge.. All I do to fix it is soft reset the phone AND restart the computer. Usually after that it works fine. If not just take it off and put it back on the dock or cable.. if you try a different cable that might work for you too. Or try plugging your cable into a different usb port on the computer

PC Connection Issues with EVO

Already tried reformatting Windows and installing any and all drivers I could find.
When I connect my EVO to my PC via the USB cable, the connection type window appears, the amber light turns on, and it shows up on my PC for ~2 seconds. Then it disappears. I have been unable to keep it connected.
It works on other PCs I've tried, just not mine for some odd reason. (Any other USB item works fine), and I've tried multiple USB ports.
Any ideas?

I had this exact issue when I was going through a non-powered USB hub. As soon as I plugged it into my computer's direct USB plug no issues. How old is the computer you are trying to plug this into? Is is USB 2.0? I'm on windows 7 64bit if that helps. Hope you get this fixed, it's annoying as hell.

Forgot to mention, this is on Windows 7 x64 as well.
Im using the ports on my mobo, and its a rather new mobo (XFX 780i). Tried every single port =\

[Q] cant connect to computer

my Evo wont connect to CPU any more ive tried reading all the other threads but still not working

I just want to flesh out some of the details here.
Is the phone charging when you plug it into the computer?
Is there any activity from your PC or the phone when you select "Disk Drive" from the USB menu? (Like maybe a USB error/not connected sound in Windows).
Are you able to access or see it through ADB using the SDK?
Does it work on any other computers?
Have you done anything recently? Did it just happen today?

usb connection not working
I'm having the same problem--my original usb cable was damaged, and I just bought a new (generic) one. Does the EVO require a special type of cable rather than just a standard micro usb?
Here's the details:
USB Debugging is enabled.
Phone is set to ask for connection type (default is disk drive).
Phone charges when plugged into the PC but the computer doesn't recognize it.
In the notification bar, there is the usb debugging icon, but not the other one that usually says charge only/disk drive, etc.
ADB doesn't see the phone.
So far I haven't been able to get to another computer to see if it does the same thing. I tried disabling usb debugging, no effect.

update
Ok, yesterday I got my phone replaced because the screen was damaged. I also got a new usb cable; this one specifically for the EVO. Same thing. I plug it into the computer, and it charges, but the PC doesn't recognize it, and the phone just seems to think it's plugged into an AC adapter. The phone is set to ask what to do whenever I connect it to a PC. Since this is a brand new phone and cable, I would think this would have to be a computer issue, but the PC doesn't seem to recognize that anything has even been connected.
Update: solved--it was the usb port. For some reason the usb ports on my pc case stopped working; plugged into one of the back panel ports and it works fine.

Any microsd cable will work, I'm using my palm pre's now, my htc cable went out a month ago.
I
Chevk device manager whole you are plugging your phone in. just in case there is some bad driver issue, it should show there.
Swyped from a galaxy far far away......

ariston72 said:
Ok, yesterday I got my phone replaced because the screen was damaged. I also got a new usb cable; this one specifically for the EVO. Same thing. I plug it into the computer, and it charges, but the PC doesn't recognize it, and the phone just seems to think it's plugged into an AC adapter. The phone is set to ask what to do whenever I connect it to a PC. Since this is a brand new phone and cable, I would think this would have to be a computer issue, but the PC doesn't seem to recognize that anything has even been connected.
Click to expand...
Click to collapse
connect ur evo to ur comp with usb.. then reboot and do fastboot should fix the problem.

bryanno7 said:
connect ur evo to ur comp with usb.. then reboot and do fastboot should fix the problem.
Click to expand...
Click to collapse
how do you fastboot?

ariston72 said:
Here's the details:
USB Debugging is enabled.
Phone is set to ask for connection type (default is disk drive).
Phone charges when plugged into the PC but the computer doesn't recognize it.
In the notification bar, there is the usb debugging icon, but not the other one that usually says charge only/disk drive, etc.
ADB doesn't see the phone.
Click to expand...
Click to collapse
I have this exact same problem. Can anyone help me out here? The only dif is I installed a kernal http://forum.xda-developers.com/showthread.php?t=719763
Universal Builds:4.3.1:
--CFS builds--
netarchy-toastmod-cfs-havs-nosbc-universal
and after that the usb connection was lost from my cpu. It will only charge now. Any help here would be much appreciated! Thanks