Develop Bugs

USB connection not working.

My TP2 (vodafone) has decided it doesn't want to connect via USB any more. I have tried different USB leads, and verified it's not that by using other devices. I've tried different USB ports on my desktop (Windows 7 RC 7100) and also tried my laptop (XP) neither of which want to connect.
I've checked the USB to PC section in settings and tried it as both Activesync and disk drive, and with and without the 'enable faster data synchronization' box ticked, and soft reset after changing each setting. but every time the computer just won't recognise that I have plugged a USB device in.
Any suggestions?

No one have any ideas on this? I've tried a hard reset now in desperation, and it still doesn't seem to work.

PC does not recognize TP2 connection
Same problem for me; the TP2 is not recognized by the PC (or laptop)
Is there no program to check this? Otherwise.......I have to send for warranty repair.
Anybody any idea??

I have the same problem.
I can't get the device to connect to my PC by USB. It charges through the PC USB lead though.
What did you end up doing? Is it time to make a warranty claim?

I'm not sure if it applies to your situation, but for the longest time I could not get my Kaiser to sync with my laptop (which I usually kept wifi off on).
Turns out ActiveSync was out of date and didn't work since I had upgraded to WM6.1. If you're up to date already that probably doesn't help, but I thought I'd toss it out there.

just to let you know, i returned my tp2 to vodafone and the replaced it. the new one worked fine as soon as i plugged it in to the usb. so that proved it had to be a hardware fault.

Phone does not recognize it is connected to computer through USB

Good day fine sirs and ma'ams.
I would just like to say I love my Tilt 2, and have had it for a few months now with no real problems and this is about my 4th WM phone.
As of about a month ago, I have been unable to connect or sync the device to my PC.
I have WM Device center 6.1 (the latest from the website)
I am running windows 7
I had been able to sync the phone until about a month ago.
I have unchecked the box in the USB to PC for faster data synchronization.
Essentially, when I plug the phone into the computer, it just acts as if it is connected to a charger. Nothing comes up on the phone and nothing comes up on the computer. It just charges. I have even installed and uninstalled WMDC a couple of times.
I really am at my wits end here.
My question is, is there a fix for this apart from sending the phone in? I am able to flash the phone via the microsd card, and even tried going back to the e2 rom that is as close to the ATT rom as I could find.
I did find the stock rom, but it does not come with the image file, just the ruu.exe I believe. I cannot flash roms via the USB cable either, so I am only able to change things like I said, via the microsd card.
Any help is greatly appreciated! Thanks!
And yes, I have searched, and have found many other people posting in other threads saying they have the same problem, and everyone just says to uncheck that one box, which I have done, so that is NOT the problem.

Also, I would just like to add that when I go into the windows directory and attempt to run activesync (repllog.exe) I get the following message.
(cannot communicate with the pc because of the fllowing remote networking error (Error 608)
I have seen others ask help for this question without an answer on xda-dev also.
Thanks again! If anyone has the solution here I think a lot of people will be very happy!

:-(
turn off your firewall then pug ur device in and see if that works... works for me... perhaps your firewall started blocking it for some reason... other than that good luck

I had similar things happen to me in the past. While the phone is connected, check Windows Update whether there is a new version of Sync Center. This has fixed the problem for me.

i appreciate the suggestions.
However,
I have the firewall disabled and it still does not connect.
I uninstalled and reinstalled the WMDC using the latest software directly from the website. There appears to be no updates for the program once it is installed.
Any other suggestions?

Have you tried multiple USB cables, multiple USB ports, or even multiple computers? I've had USB cables which aren't capable of data transfer, as well as USB ports on the computer go bad. You might also considering a hard reset, to ensure no software on the phone could be causing the problem. If it's truly the USB port on the device that's broken, then you're in bad shape if you want to return it to AT&T for repair. You may be able to flash the AT&T stock ROM, but you won't be able to restore the AT&T stock SPL, which they check when fixing the device, so you may very well have to fork over some money to get it fixed. Best of luck

My phone is doing this also.
Multiple PC's, multiple USB ports, multiple cables. All of which worked perfectly beforehand...
The other thing to try is Internet Sharing - when I go in there and press 'connect', then it says Check USB cable connection, connect USB to any of my PC's/laptops and it doesn't register on the phone.
This phone is really a piece of ****. I could rant on for hours about the stupid problems there are with this handset, I'm sure I'm not alone. Perhaps I expected too much.
Anyway, if anyone has any info on how to make my USB connection work I'd love them forever...!

freakygeek said:
My phone is doing this also.
Multiple PC's, multiple USB ports, multiple cables. All of which worked perfectly beforehand...
The other thing to try is Internet Sharing - when I go in there and press 'connect', then it says Check USB cable connection, connect USB to any of my PC's/laptops and it doesn't register on the phone.
This phone is really a piece of ****. I could rant on for hours about the stupid problems there are with this handset, I'm sure I'm not alone. Perhaps I expected too much.
Anyway, if anyone has any info on how to make my USB connection work I'd love them forever...!
Click to expand...
Click to collapse
Could be a faulty device...my phone connects to every computer, every time. take the phone to your provider and show them whats happening.
Also, i've had issues with the standard mini USB ( http://www.meditronik.com.pl/doc/mini/usb-kabel-mini=foto=canon.jpg ) not properly connecting/loosing connection.
Try a HTC usb it might work better: http://bestcellbuy.com/bargainsea/Pictures/HTC/OEM_Home_Charger_USB_Cable/OEM_HTC_Data_Cable_07.jpg

I've tried the HTC USB lead that shipped with my phone to no avail.
I think the device is faulty (surprise surprise). It charges from USB perfectly fine, every time.
I'll post back once I find out what Telstra say... it's obviously still under warranty but that isn't really the issue - It is just such a major PITA having to switch to a loan phone and deleting confidential business data etc from my phone before sending away for repair etc etc...
Thanks for the help though, it is appreciated.

Well, I've got my USB going again. Not sure exactly what I've done, but basically I pulled the battery out for a few minutes and replaced it, turned on and off the 'high speed' checkbox in USB Connection Settings, and it has come good.
****box phone.

Somehow mine started working again last night too. Same cable, same port and everything.
Really odd, but I'm not complaining at the moment!

It seems this problem is spreading, as i'm being terrorized by this stupid bug... This afternoon I've tried to get internet on my laptop (by connecting my phone to it), but it was just charging my phone, so I thought the cable was broken. Next I tried it at home on my desktop computer, with another cable, and it did the same (several reboots have passed).
I don't know if someone already tried it, but when you enter the bootloader, it says "Serial". Normally when you connect the USB-cable it changes to "USB" (at least with my kaiser, universal and wizard). on my phone it didn't...... can anyone check this for me??
to enter bootloader: hold volume-down-button and pres soft-reset-button.
thanks in advance!

InjecTioN said:
It seems this problem is spreading, as i'm being terrorized by this stupid bug... This afternoon I've tried to get internet on my laptop (by connecting my phone to it), but it was just charging my phone, so I thought the cable was broken. Next I tried it at home on my desktop computer, with another cable, and it did the same (several reboots have passed).
I don't know if someone already tried it, but when you enter the bootloader, it says "Serial". Normally when you connect the USB-cable it changes to "USB" (at least with my kaiser, universal and wizard). on my phone it didn't...... can anyone check this for me??
to enter bootloader: hold volume-down-button and pres soft-reset-button.
thanks in advance!
Click to expand...
Click to collapse
Verified - I cannot flash with USB.

Bright.Light said:
Verified - I cannot flash with USB.
Click to expand...
Click to collapse
thanks for your help.
I've flashed my device with the newest official from HTC, and it still doesn't connect with the usb-data (i used the "flash-from-SD" -method).
The strange thing was that it happened suddenly... i never use a headset with cable, so its almost impossible the connector is broken. Any ideas people??
btw, the device isn't SPL flashed, so i can't use other roms beside the official roms...

Same thing happened to me. No USB sync, no USB connection at all; it only charges. Thankfully I had a chance to flash to a custom ROM before this happened.
The only way I can sync my data is to use a bluetooth USB in my PC. Works quite well with my contacts, calendar, & email, but I have yet to try to transfer any large files.
The bluetooth USB I went with was ASUS USB-BT21 USB 2.0 Mini Bluetooth Dongle. It is VERY low profile, too, but I would have liked for it to come with an end cap like those USB flash drives, otherwise I have yet to find any complaints about it. The price was great and so much cheaper than spending an additional $70-$100 to get my USB port on my device fixed.
Here's my saga: No Syncing, No USB Connection
Best of luck!
Debbie

this happened to me before...when you connect your devivce to your laptop/comp, are you guys not getting the little pop up that says activesync & disc drive...??? if so jus make sure at least one of those are checked...sometimes both of the circles will be blank, thus the comp will simply charge it...
unplug the device for approx 10 sec then plug it in again, and the box should pop up again...
also...if you are tethered to your comp using the tp2's internet, your comp will not recognize your tp2's storage...

da9th_one said:
this happened to me before...when you connect your devivce to your laptop/comp, are you guys not getting the little pop up that says activesync & disc drive...??? if so jus make sure at least one of those are checked...sometimes both of the circles will be blank, thus the comp will simply charge it...
unplug the device for approx 10 sec then plug it in again, and the box should pop up again...
also...if you are tethered to your comp using the tp2's internet, your comp will not recognize your tp2's storage...
Click to expand...
Click to collapse
was the first thing I checked. thanks for your input though

InjecTioN said:
thanks for your help.
I've flashed my device with the newest official from HTC, and it still doesn't connect with the usb-data (i used the "flash-from-SD" -method).
The strange thing was that it happened suddenly... i never use a headset with cable, so its almost impossible the connector is broken. Any ideas people??
btw, the device isn't SPL flashed, so i can't use other roms beside the official roms...
Click to expand...
Click to collapse
I did not know one could flash to new ROM by use of the SD card?
Mine is de-HSPL, so now I can not select another ROM anymore. (Got the 6.1 default one again)

Bright.Light said:
I did not know one could flash to new ROM by use of the SD card?
Click to expand...
Click to collapse
I've never used the SD-Card method myself, but now will have to due to my USB port no longer working.
I've been syncing by using Bluetooth USB and just tried transferring files via Bluetooth and it worked like a charm! Smaller files were instantaneous and large files took longer (of course), but also worked fine.
I just tried copying over a RHODIMG.nbh file and that bugger worked (188MB)... Excellent!!!
I did buy a USB card reader to transfer files, just to be on the safe side, but I must say that this little Bluetooth USB that I picked up is working awesome.
Debbie

i exactly have the same problem.I guess i need to send it back

computer problem!

i'm not sure if this is the right section to ask this but my tilt 2 is not recognized by my computer anymore. I thought maybe it is the phone but it's recognized on other computers so I was wondering is there a way to reinstall the driver on my computer or some other fix someone know of?
I think I saw some threads with similar problems but I didn't see any definitive answer in any.
HELP PLEASE!!!!!!!!!!!!

stevenmc8602 said:
i'm not sure if this is the right section to ask this but my tilt 2 is not recognized by my computer anymore. I thought maybe it is the phone but it's recognized on other computers so I was wondering is there a way to reinstall the driver on my computer or some other fix someone know of?
I think I saw some threads with similar problems but I didn't see any definitive answer in any.
HELP PLEASE!!!!!!!!!!!!
Click to expand...
Click to collapse
Do you have XP or Vista/7? The first step you should try is uninstalling/reinstalling whichevery type of sync software you have on the PC...for XP it's ActiveSync, for Vista/7, it's Mobile Device Center. A fresh reinstall of those sometimes clears this problem up, and it's the easiest solution to try first

I have xp and I have uninstalled and reinstalled but that doesn't do anything my phone still isn't recognize that's why I was wondering if after u uninstall does the driver remains on the hard drive and if so how would u remove the driver so u can reinstall it.

Do you use the same cable when you are connecting it to the other computers? If you do then... well I dont know.. I would still try a new cable and wiggle it a bit
When you uninstall the Active Sync I believe it does take the driver off as well...
When you connect your phone to the computer does it still come up asking if you want to connect via Active Sync, Disk Drive, Internet Sharing?

I'll give you one method that helped me at least when I was having connection issues, have no idea if it is related to yours (and it might not even be applicable to the older XP version of ActiveSync).
While your phone is connected, go into Device Manager and under the Network adapters node, look for "Microsoft Windows Mobile Remote Adapter". If it is there, uninstall it.
After that, disconnect then reconnect your phone.
As a long shot, you would not happen to be running any VPN software would you? A connected VPN always makes syncing the phone impossible.

Is your phone charging while connected?
I had/have a USB connection issue with my Tilt2. It wasn't recognized by the computer, but it was charging. When I connect through bluetooth, it is detected just fine. I am assuming that my issue are the pins in the USB connector on the phone, since I have the same issue with different cables.

Aaron McCarthy said:
When you connect your phone to the computer does it still come up asking if you want to connect via Active Sync, Disk Drive, Internet Sharing?
Click to expand...
Click to collapse
No the only thing it does now is charge.
MooGoo said:
I'll give you one method that helped me at least when I was having connection issues, have no idea if it is related to yours (and it might not even be applicable to the older XP version of ActiveSync).
While your phone is connected, go into Device Manager and under the Network adapters node, look for "Microsoft Windows Mobile Remote Adapter". If it is there, uninstall it.
After that, disconnect then reconnect your phone.
As a long shot, you would not happen to be running any VPN software would you? A connected VPN always makes syncing the phone impossible.
Click to expand...
Click to collapse
I will try what u suggested. no i don't have any vpn software installed on my computer anymore.
jcterry said:
Is your phone charging while connected?
I had/have a USB connection issue with my Tilt2. It wasn't recognized by the computer, but it was charging. When I connect through bluetooth, it is detected just fine. I am assuming that my issue are the pins in the USB connector on the phone, since I have the same issue with different cables.
Click to expand...
Click to collapse
yeah it's still charging but that is it... nothing else happens

Every so often when I connect my phone to my pc all it does is charge.. All I do to fix it is soft reset the phone AND restart the computer. Usually after that it works fine. If not just take it off and put it back on the dock or cable.. if you try a different cable that might work for you too. Or try plugging your cable into a different usb port on the computer

Unable to connect phone to computer

Hi everyone
For the last couple of days I've been having trouble with getting my computer to recognize my phone. When I connect it, the usual red/orange LED starts glowing, but there's no reaction from the computer. Neither does the phone show any signs of having connected. The usual "choose which connection type you want box" doesn't pop up, and there really aren't any signs of having connected, other than the charging LED.
I've tried reinstalling Windows Mobile Device Center, tried switching cables, I've checked the connection settings on the phone, but can't find any irregularities there, so I'm a bit lost here. Do you have any thoughts?
For the record, I have a Rhod100 and I'm using Win7 64-bit, as well as Ubuntu 10.04 64-bit.

Have you unchecked the faster connection?
Start > Settings > Connections > USB to PC. Uncheck the enable faster connection. My win7x64 didn't wanna connect until I did that.

By "the faster connection" you mean the Storage Card mode right? If that's what you mean, then yes, I have unchecked it.
I have chosen the ActiveSync option, and have also enabled the option to always ask which connection type I want upon connection, however the box never pops up :/
Thanks for your reply

SindreHansen said:
By "the faster connection" you mean the Storage Card mode right? If that's what you mean, then yes, I have unchecked it.
I have chosen the ActiveSync option, and have also enabled the option to always ask which connection type I want upon connection, however the box never pops up :/
Thanks for your reply
Click to expand...
Click to collapse
Activesync is the one that uses faster data sync, not storage card.
I know that the USB has a problem of going out for some people, so it could be an issue with that....have you tried to connect via bluetooth??

burtonsnow8 said:
Activesync is the one that uses faster data sync, not storage card.
I know that the USB has a problem of going out for some people, so it could be an issue with that....have you tried to connect via bluetooth??
Click to expand...
Click to collapse
If the box isn't popping up, there is a problem with the USB connection try a different cable; if that doesn't work, take a magnifying glass and examine the phone USB connector - them may be some bent pins in the connector. If so, GENTLY straighten them out.

ActiveSync is picky anyways even if you have a good usb connection. On my xp compuer, if I want to connect without doing the setup (which I usually do, if I dont then it forces a push email account onto my phone if I sync), I have to hit the connect button in the activesync window. It flashes roms flawlessly, but disconnects often while file browsing. On my dads vista pc, it browses files perfectly but I have tried everything possible but cannot flash from it using wmdc. I would definitely try it on a different computer if I were you, your computer might just be acting funny

I just had the same problem and i tried all the fancy things you people are talking about.Its a manufacturing fault and needs warranty replacement of the board.noting else will work.

SindreHansen said:
Hi everyone
For the last couple of days I've been having trouble with getting my computer to recognize my phone. When I connect it, the usual red/orange LED starts glowing, but there's no reaction from the computer. Neither does the phone show any signs of having connected. The usual "choose which connection type you want box" doesn't pop up, and there really aren't any signs of having connected, other than the charging LED.
I've tried reinstalling Windows Mobile Device Center, tried switching cables, I've checked the connection settings on the phone, but can't find any irregularities there, so I'm a bit lost here. Do you have any thoughts?
For the record, I have a Rhod100 and I'm using Win7 64-bit, as well as Ubuntu 10.04 64-bit.
Click to expand...
Click to collapse
start the phone up in bootloader mode (powering on the phone with the volume -down pushed). The tricolor screen should come up with the word "serial" in blue in the white area. Then plug in the USB connector,that will tell yuou if your port is really bad. If not it will change "serial" to "USB"
Still if you haven't flashed it then send the thing in now, HTC honors warranties based on serial numbers so you don't have to deal with tmobile, but only if your phone is NOT hardspl'd or flashed with a third party custom ROM

I had the same problem on an htc diamond. It needed to go back and have the board replaced.
The fault is caused by connecting the phone to an in car charger and then starting the engine.
Took a while to happen.

[Q] usb n computer doesnt sync but charges

Like it says, my computer charges it but doesnt sync up with my computer. i have a touch pro 2. (tmobile version) Im trying to connect it to my computer so i can do an upgrade for the energy rom any body else have this problem?
IF so can you help me on fixing this situatioN? please!!? thanks a bunch guys
happy holidays

I know this problem to good -I guess a hardware fault. I had this with my first and now with the second TP2 too.
For my guess the USB connector-hole (or how you call it in english) is too big! If I place the TP2 in a dockings station everything is fine -sync no problem.
If I try it with only connection by cable -not a hope.
If you buy I docking station I guess the problem could be solved

I had this with my 1st Tilt 2, nothing I tried worked. I had to sync/move files via BT USB. It was inexpensive (made by ASUS) at $14 and very low profile. Believe it or not, it worked really well, even for huge RHODIMG files when I wanted to flash a new ROM. The bigger the file, the longer it took, but it *did* work.
Recently, I got a great deal on a used, mint condition, Tilt 2 with lots of accessories, including an Otterbox, for $150 shipped, and my USB syncing is working again. Definitely a better deal than the $90-$275 estimate HTC gave me to repair the USB.
Hope you get it sorted, but it's been a common problem with this phone. Seems the pins inside are really delicate.
EDIT: Hey I just noticed we all have a "thanks meters" now... Schweet!
Debbie

dang is there any other way i can fix thiss??

Just had my T-MO Vario V replaced for this very thing. As my replacement started acting up as well with the same error, I searched again on the web and found that it might also be a faulty usb cable or the fact that you connect your phone via a hub rather than directly to a mainboard port.
I use another cable now connected to a mainboard port and guess what (and keep your fingers crossed) for the moment it's working.
Good luck!
Robert

Im using a T-mobile (SIM Unlocked) TP2 from Singapore. Same thing here, when plugged to the PC via USB (the one that came with the phone) it charges but doesnt show the actual syncing with ActiveSync 4.5. I used to have an old Treo 750 that synced just fine (though TP2 definitely has a much much better PC connector than the Treo).
One thing I noticed is even though ActiveSync is not popping up for automatic syncing, It always show in the taskbar as connected. I can even navigate to my TP2 in Explorer & transfer files to & from my PC via USB. My question is, is there a way for ActiveSync window to really come up whenever I plug my TP2 in?

nelvbautista said:
. My question is, is there a way for ActiveSync window to really come up whenever I plug my TP2 in?
Click to expand...
Click to collapse
Yes it is in the device setting in active sync ...

I also tried every possible settings with Activesync options in the phone but it still doesn't show the actual ActiveSync window when I plug my TP2 via USB though it connects & via the taskbar icon & still explorable in windows explorer. I just want to have that peace of mind that I can fully back up using Activesync aside from using other 3rd party backup tools before I start playing with different ROMs out there.

first check the "usb to PC" settings in setting menu on the phone, try unchecking "enable faster data sync" see if this makes a difference .
if not then try going into your control panel on your computer, and use "add and remove programs" and remove active sync , then re-install it , also change the usb cable if you have another one laying around..something that will make a difference..

"enable faster data sync" uncheck this and it should works.
I had same problem...

Try entering bootloader mode and plug it in and see if windows detects the device if it does then try clicking on start on your PC, then right click on my computer, then click manage.
When computer management opens click on device manager then click the + to the left of usb devices.
click on each usb controller you find and press delete and uninstall each one until none are left. Then restart the pc and unplug the phone, soft reset the phone. Wait until windows restarts and AFTER it has finished installing ALL drivers for your usb controllers plug the phone back in and see if that fixes the problem.
I just thought as well, try plugging the usb lead into a different usb port, that way windows will treat the phone as a new device