Develop Bugs

Visual Voicemail Problems

Hi all!
This is my 1st Evo post (maybe 1st post period) and Im having trouble with my visual voicemail. I am on the latest firmware, the phone is brand new (got it 2 days ago).
When I open the visual voicemail app, I press menu and click undelivered messages. Sitting in this folder is "[email protected]". Ive tried resending it, no luck. I cant delete it either. I get an error message stating "there is a delay in setting up your voicemail. Your message will be sent as soon as this step is complete." Also, when I hold the 1 key down, it doesnt take me to VM, it just rings and I get an error message. I have to dial my own number to get to my voice messages. What am I doing wrong?
Problem 1: No visual voicemail
Problem 2: Holding 1 key doesnt take me to VM
Thanks in advance for anyones help, it is surely appreciated!
Chris

I forgot to mention, I have full service strength and I can use the internet and get email over the 3g/4g connection.

I called customer service, and they told me to call back on a different line. Wish I had one........

It sounds like there is an issue regarding your profile. You could try updating your profile.
Settings - System Updates - Update Profile
Also update the PRL while you're there.
If that doesn't work and you don't have another phone to call Sprint with, then take it into a store and use their phones to call support, or maybe they can help you there.
Also a suggestion, don't post replies to your topic just edit your existing one. I almost skipped the post because I saw 3 replies, assuming the question was answered.

Sirchuk said:
It sounds like there is an issue regarding your profile. You could try updating your profile.
Settings - System Updates - Update Profile
Also update the PRL while you're there.
If that doesn't work and you don't have another phone to call Sprint with, then take it into a store and use their phones to call support, or maybe they can help you there.
Also a suggestion, don't post replies to your topic just edit your existing one. I almost skipped the post because I saw 3 replies, assuming the question was answered.
Click to expand...
Click to collapse
Will do, headed to a sprint store now.
Thanks for the forum ettiquite info too

here is how your fix this problem...
I just had this and nothing I did or looked up help. got off of the line with Sprint and apparently there is sometimes a "Ghost" number set up on your phone during initiation and if your ported # does not get embedded in the software properly, you are hosed.
here is how you fix it:
- from dialer, dial ##643750#
- a menu will pop up, hit edit mode
- there will be 2 options -- can't remember the names. the top one will be what should be your phone # and the bottom one is a general access # that is *not* your phone #
- on the top entry, click edit and replace the # with your own phone #
- click the menu button on the phone and initiate the change
After I did this, my many test voicemails arrived after about 10 seconds.
Hope this helps --- I was not a member of this forum but registered just to log this fix as it is very frustrating. I hope this saves someone some time and frustration!

1. Sign up for google voice,
2. setup conditional call forwarding on your voicemail
3. enjoy transcribed text and better recording quality

donatom3 said:
1. Sign up for google voice,
2. setup conditional call forwarding on your voicemail
3. enjoy transcribed text and better recording quality
Click to expand...
Click to collapse
I was trying to figure this out.. What's the easy to set up forwarding to google voice?
Sent from my PC36100 using XDA App

sjr19 said:
I was trying to figure this out.. What's the easy to set up forwarding to google voice?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Go to settings in google voice then voice settings you should see your mobile number and a link to enable google voicemail on this phone.
Basically you're going to dial *28XXXXXXXXXX which is your phone number.

peakay said:
I just had this and nothing I did or looked up help. got off of the line with Sprint and apparently there is sometimes a "Ghost" number set up on your phone during initiation and if your ported # does not get embedded in the software properly, you are hosed.
here is how you fix it:
- from dialer, dial ##643750#
- a menu will pop up, hit edit mode
- there will be 2 options -- can't remember the names. the top one will be what should be your phone # and the bottom one is a general access # that is *not* your phone #
- on the top entry, click edit and replace the # with your own phone #
- click the menu button on the phone and initiate the change
After I did this, my many test voicemails arrived after about 10 seconds.
Hope this helps --- I was not a member of this forum but registered just to log this fix as it is very frustrating. I hope this saves someone some time apd frustration!
Click to expand...
Click to collapse
I had this exact problem when I ported my old number to my Evo. I went to a Sprint store and they called CS, and I watched the keystrokes the rep did so I'd know what he did. I think the code for this is different for everybody. I just realized today that when CS did this for me, the rep dialed ##xxxxxx# where xxxxxx was actually my MSL code (just looked it up today and it looked familiar, now I know why).
So enter your own MSL and you should get what you need.

[Q] Wrong Phone Identity & Voicemail Number.

I'm noticing 3 strange things:
1) when I go to Settings > About Phone > Phone Identity, my "Phone Number" field shows a different number then mine. They're both in the same area code but it's not mine. I can't edit this.
2) In the Settings > Call > Voicemail Settings, that same wrong phone number shows up. This one I can edit but even then it leads to #3.
3) The voicemail dials the wrong number listed even though I changed the voicemail number. I also receive from time a popup saying that voicemail activation was delayed (or something to that effect). When I do receive voicemails, I receive a text message asking to call a number to retrieve it. Doing so prompts me to enable the service if my phone doesn't have voicemail or something like that. Turned it on and now I can get my voicemail by calling that number.
I should also state that this very same problem happened when I originally got my Evo and I spent about 2-3 hours at the Sprint store talking to one of their tech support on the phone to fix it. But I don't recall having to do anything on my end; it was all the tech supports doing but don't know what.
This has now happened since I rooted and flashed Fresh Evo 3.3. I'm guessing the wiping data/cache removed something that had been fixed?
Hope someone can give me a hand. It'd be much appreciated else I gotta go back and spend 2-3 hours with tech support again. :/

Get your MSL using the MSL tool in the market.
go to the dialer and do a ##786#, do a factory reset(what ever its called in there), its going to ask you for your password, put in the MSL. The phone will do a complete data wipe and reboot. On reboot it will do a complete provision with Sprint.
May work, may not. If not, back to Sprint store.

rjacobs said:
Get your MSL using the MSL tool in the market.
go to the dialer and do a ##786#, do a factory reset(what ever its called in there), its going to ask you for your password, put in the MSL. The phone will do a complete data wipe and reboot. On reboot it will do a complete provision with Sprint.
May work, may not. If not, back to Sprint store.
Click to expand...
Click to collapse
[EDIT: I just figured it out. Hit Menu and then Reset at which point it prompts for the MSL code]
Got the MSL, went to phone and dialed ##786# at which point it says "Retrieving Settings" and brings up the "Reverse Logistics Support" screen. Is this the screen you were referring to? I ask because it did not ask for the MSL password nor did a wipe. Of interest though, I do see an entry for Mobile Number and another one that looks like a cell number but is different then the other; the field is called MSID.

egravel said:
Got the MSL, went to phone and dialed ##786# at which point it says "Retrieving Settings" and brings up the "Reverse Logistics Support" screen. Is this the screen you were referring to? I ask because it did not ask for the MSL password nor did a wipe. Of interest though, I do see an entry for Mobile Number and another one that looks like a cell number but is different then the other; the field is called MSID.
Click to expand...
Click to collapse
Your MSID can be a totally different number than your cell number, mine is. Mine ended up this way when i ported my number off ATT and it has been this way through 4 different phones.

Just the wipe and it went through hands free activation and PRL & Firmware update checks. Unfortunately, the phone identify still shows the wrong number.
So... guess it's of to sprint store?

baknblack said:
Your MSID can be a totally different number than your cell number, mine is. Mine ended up this way when i ported my number off ATT and it has been this way through 4 different phones.
Click to expand...
Click to collapse
Why I wonder if this is not as a result of porting from AT&T as well. Man I really wish I knew what that tech support had done to resolve the issue.

[Q] Trouble Activating(Call not Sent)

i changed my phone number and when i go to activate at *228 i immediately get a (Call not sent) message. other roms will actually try to activate but wont give me a dial pad when im asked to press 1. has anyone else experienced this?

Unlocked Verizon Note 4 Problems - help please

I have a Verizon Note 4 (N910V) that I had unlocked a few weeks ago and am using it on T-Mobile. I'm having a few problems that are REALLY annoying.
1) I can not use the dialpad while in a call. For example, "Press 1 for English" I hit 1 and it does nothing. I've tried all the numbers with different 1-800 numbers and it just does not work.
2) My voicemail does not work. When I press 1 for voicemail, I get an error. I tried calling my number, but to enter my pin I need the dialpad to work. I tried YouMail, but that didn't work either. I never originally setup my T-Mobile voicemail so that could be why YouMail isn't working though.
Any help or suggestions would be appreciated. I'm pulling my hair out trying to google these problems.

On the voicemail tip, you need to change the voicemail number setting... Theres already a threead for how to do this..
http://forum.xda-developers.com/note-4-verizon/general/verizon-note-4-t-mobile-network-t2916727
No clue on your touchscreen

lexbian said:
On the voicemail tip, you need to change the voicemail number setting... Theres already a threead for how to do this..
http://forum.xda-developers.com/note-4-verizon/general/verizon-note-4-t-mobile-network-t2916727
No clue on your touchscreen
Click to expand...
Click to collapse
Thank you for the help. Your link actually fixed my dial pad while in calls. It suggested to change the DTMF to long instead of short and it now works. As for the voicemail thing, I got it to work sort of. If I dial 123, it works just fine now. The only thing is, I can't seem to change the speed dial of 1 to the number 123. I tried and it said it was changed, but it still shows *86. I tried a few times with the same results each time. Is there another step I'm missing?

I haven't had to do this kind of thing to any of my phones in years. I wish I could help better. I just happened to remember changing APN settings was necessary and found that thread.
Awesome that fixed the touchscreen issue too!

i can not change that number
@GamerGuy89: how can you make Verizon Note 4 work with T-mobile?
i put the T-mobile simcard on it and it say "Not verizon Simcard". Signal is 0. Please help me!
And even i add another APN, but i can not change the number of voice mail from *86 to 123.
Thank you so much.

hi all.
i don't know why after updated to 5.0.1, i can not type *#06# to check my IMEI. When i key in that code on my keypad, the phone still there, nothing pop-up.
did my phone failed Rom or system???
Any input will be appreciated!
Thanks

Phone wont dial directly to defualt number.

Anyone ele having problem with using the dialer to find a contact, then when finding it and clicking on it it gives the option to call all numbers instead of just going to the defualt number. My girlfriends att note 7 doesnt do this.
I have her cell set defualt. And work as 2nd. When i dial her name using the dialer her name comes up like it should. When i click on her name an option comes up to dial her cell or work. I have to take the extra step and click cell then the call button. It should just go to her cell when i click her name then call whwn i hit the call button. The extra step to choose between the cell and work shouldnt be there as it should defualt to her cell as its checked of as the main.
Can someone please see if their verizon phone does this or am i missing something. Please. Thank you.

Someone please

Verizon reps phone at best buy did the same thing. Seems like its only verizon phones.

try sliding from left to right to call directly. Tapping the name will only give you options.. sliding will call directly.

androidbuff123 said:
try sliding from left to right to call directly. Tapping the name will only give you options.. sliding will call directly.
Click to expand...
Click to collapse
Yeah i use that every now and then. Its ok, i like the other way much better. Thanks for the confirmation.