Develop Bugs

Problem with WM6 (Official) and radio 1.43

Hi,
I am using a T-mobile vario 2 in the UK. I recently flashed the radio rom to version 1.43 and replaced the operator rom with the official dopod wm6 rom. Most things are working ok but I have run into a few problems; hopefully someone here can help me.
First (minor) problem when the phone is first turned on it asks you to select a country. UK is not on the list, only countries in south pacific area. Does this prevent me from connecting properly to my local provider? ie do I show up as roaming?
Next problem is that I can't receive my voicemail. I phoned T-Mobile to check the number and setup etc but everything is correct. The phone just tells me "The number you have dialed is not recognised" or something to that effect.
Finally my phone frequently looses its data connection. When you open internet explorer a popup message shows saying: "Unable to connect to network for an unknown reason..." I checked all of the settings and they are ok. The only thing that fixes the data connection is to reset the phone. Probably I am also dropping calls whilst the phone is in this state.
So can anyone help? I think it is most likely the radio rom at fault but it could be related to not being able to select the correct county.
Thanks for your help
Matt

-Matt- said:
Hi,
I am using a T-mobile vario 2 in the UK. I recently flashed the radio rom to version 1.43 and replaced the operator rom with the official dopod wm6 rom. Most things are working ok but I have run into a few problems; hopefully someone here can help me.
First (minor) problem when the phone is first turned on it asks you to select a country. UK is not on the list, only countries in south pacific area. Does this prevent me from connecting properly to my local provider? ie do I show up as roaming?
Next problem is that I can't receive my voicemail. I phoned T-Mobile to check the number and setup etc but everything is correct. The phone just tells me "The number you have dialed is not recognised" or something to that effect.
Finally my phone frequently looses its data connection. When you open internet explorer a popup message shows saying: "Unable to connect to network for an unknown reason..." I checked all of the settings and they are ok. The only thing that fixes the data connection is to reset the phone. Probably I am also dropping calls whilst the phone is in this state.
So can anyone help? I think it is most likely the radio rom at fault but it could be related to not being able to select the correct county.
Thanks for your help
Matt
Click to expand...
Click to collapse
try radio 1.47 which comes with the dopod wm6

Ok I followed the suggestion and have upgraded to radio 1.47 but I still get the same problems. At least I have only checked the voicemail so far but get the same message. It actually says "You have dialed an incorrect number..."
Any other suggestions?

Download and install the provider Cab settings for your provider.
Search the wiki for more information

I have already done this. The settings are correct.

Hmm, thanks for the advice... now sms doesn't work either. PS. whilst flashing radio rom I also changed to JJ's black satin.
Please can somebody suggest a radio rom that is known to work well on T-Mobile in the UK. ie. no dropped calls, GPRS, 3G and HSDPA all working, voicmail and sms working, I don't care about video calling.
Thanks
Matt

Mat,
I am on TyTn and I had the same problem after installing Dopod WM6 version + 1.47 radio - on the second day majority of programs requiring internet connection were returning in message 'Unable to connect due to unknown reason...'. Even Wi-Fi was not responding. Only Resco Radio was working ?!?!
Solved this by removing the GRPS Internet settings and updating them manually.
As to the dropping calls, did you try to switch to GSM (instead of 3G). This is a common problem if your 3G covergae is bad?

Since upgrading the radio rom from 1.43 to 1.47 I have not had the "Unable to connect.. for an unknown reason" message. So I guess this was either due to some screwed up settings before, or some bug that has been fixed between releases.
I don't know how to switch from 3G to GSM but I am not convinced that this is the problem since my push email works just fine.
Incidentally I have noticed that my phone seems to default to 3G but as soon as I open a page in explorer it jumps into HSDPA, once it finishes it goes back to 3G. Is there a way to make it stay in HSDPA or is this a bad idea for some reason?
With the above observation in mind I could be wrong in thinking 3G was not my problem. Perhaps my phone jumps into HSDPA to receive push email.
So how do you force GSM or even GPRS over 3G?
Please forgive my ignorance.
Matt

Ok found a setting in com manager/phone/bands/ changed from auto which was putting me on umts to gsm. Was this what you meant? I have gone from 2 bars of 3G and 2 bars of HSDPA when in use to full bars of GPRS. Internet browsing was definitely faster with HSDPA but do you think I should be able to receive texts now? I know I have missed some and they still have not come through.

This is weird, after changing to GSM my htc home plugin reports 2 unread text messages but when I open up the SMS/MMS folder ther are no messages at all.
???

I find the best radio rom for Tmobile UK is 1.27 - see the wiki.
For your voicemail, set the phone to dial your own number, it works.
Ive tried all the new radios and always go back to 1.27. I am currently running Schaps lates WM6 rom (3.57a I think)
Rob

robt2379 said:
I find the best radio rom for Tmobile UK is 1.27 - see the wiki.
For your voicemail, set the phone to dial your own number, it works.
Ive tried all the new radios and always go back to 1.27. I am currently running Schaps lates WM6 rom (3.57a I think)
Rob
Click to expand...
Click to collapse
I must admitt Ive always end up going back to 1.27 too

Hi i'm on T-Mobile Uk Vario II currently using Black Satin & Radio 1.43 3g, hsdpa, sms, mms, voicemail all working.
Can only suggest reflash rom with somthing like Schaps 3.57a use his operator setting tool to set T-Mobile settings and use radio 1.43 and see what happens.
Cheers

It would appear that WM6 dialer strips the leading zero from the T-Mobile voicemail number +440507... giving +44507...
I have not figured out how to fix it yet.

For the voicemail thing, the dialer does indeed strip out the leading zero on the voicemail number - I spent hours trying to fix this and in the end, it was easy - just put an extra zero in the number (in network services) ;-)
I use Black Satin with Radio 1.47.00.10 and have no problems whatsoever but I'm still evaluating - I don't know if I've tried 1.27 yet so I think I'll look into that and report back the comparison.
You say you were having problems with data "unable to connect..." - I used to have this a lot and invariably, it was because my conection had somehow developed a proxy server - turned this off and it work after that (it usually happened after I synced it with my work computer)
Could the SMS messages be on your SIM or something? Not had this problem but have a look in SIM manager see if that can find anything.
The thing about HSDPA is that it isn't on all the time - the phone will stay in 3G until you or your phone initiates a data connection, then HSDPA will kick in for the duration of the connection then fall back to 3G - this is normal as your phone cannot receive calls and stuff while HSDPA is connected (I think - i'll look for clarification on this point - the phone will should drop the HSDPA when a call comes in).
Some people do report that data speeds etc seem faster when they mess with the band settings but I've not been able to confirm this and just leave it as it is.
If you don't get anywhere with your SMS problem, you could try the threaded apps that I've customised for t-mobile (links in my SIG) but be warned - any texts you have in your current SMS inbox will be inaccessible until you uninstall the threaded app. I'm using the WM6 one on mine at the moment and it works just fine for SMS and MMS.
Smiffy

Thanks for the replies guys!
I am now very happily running the 'normal' version of JJ's Black Satin rom and radio rom 1.48.
Everything seems to be working fine now. Adding the extra 0 into my voicemail number did the trick; so easy once you know how!
The data connection can still be slow occasionally. I think this is because if you have a weak 3G signal this overrides a stronger GPRS one. Sometimes the 3G signal is so weak it can't transfer any data and the phone just keeps trying in 3G rather than switching to the stronger GPRS signal which would work. This is easy the fix, just go into com manager and disable 3G (on the black satin rom at least).
Generally I am very happy and my device is finally working the way I wanted it to.
Once again, thanks for your help
Cheers
Matt

I use whats in my sig and it works well. I get the 3g/gprs battle at my house alot. Complain to tmobile regularly and they'll sort it out eventually.

{SOLVED} All is well, then suddenly 3G is not working anymore...

Hi,
Need help on this one. My hermes is perfectly working fine for almost anything I flashed on it. Then all of a sudden 3G is not working anymore, I cant call, text or even browse of course. So i have no choice but to turn it off and activating with only standard GSM.
Hope that anyone could give me a bright soultion to overcome this kind of situation. This is the 1st time it happened to my hermes.
Thanks in advance.
Myke
-------------------------------
Softbank X01HT
IPL: 1.04
SPL: 2.10 Olipro
Radio: 1.54.30.10
4Gb microSDHC

Go to start/settings/Phone
Then select "BAND" and make in sure that "your network type" is on AUTO and AUTO on "select your GSM/UMTS band"

...didnt resolve the problem
Digitaly,
thanks for the reply unfortunately, it didnt work
Myke

I would try doing a reflash with the same rom first and if that doesn't work, then a different rom.

CaptMorgan said:
I would try doing a reflash with the same rom first and if that doesn't work, then a different rom.
Click to expand...
Click to collapse
I already reflashed it with the last ROM and still didnt worked.
I flashed it with the OfficialHTC_TyTN_WWE_3.54.255.3_6275_1.48.00.10_108 and still didnt worked.
I flashed the radio back to 1.54.30.10 and still it didnt worked.
I flashed it official Windows Mobile 6.1 and still it didnt worked.
Then I went back to PDAVIET's 19400.... G mode

I tried turning off the hsdpa (without reset) while in 3g mode, i can call for at least 15 sec then the signal will not be available again so i have to switch back to GSM again to obtain signal .... anybody ...help?

are you sure that it's not a network issue? I Used to work for Wind Italy Mobile as a costumer service In Italy and network providers sometimes wile they are changing or repairing something from the cells they switch off the signal I would first phone your network to make in sure they are not messing about with your local cell.

Case Solve!
I just finished testing my hermes on other location, and my 3G has come alive! I therefore conclude that it was the providers cell site in our area who has problems in 3G connection because when i came back at the house, 3G is not working again. Digitally, thanks for the great info.

3G connection frequently stops/hangs

Hi Folks,
I've had my SIMfree Desire for a few days now and since the off I've been having some problems with the 3G data connection.
No matter what app I'm in, though the signal meter shows I have a very strong 3-4 bar 3G connection, after a short initial burst of HSDPA the connection seems to just stall and hangs until I restart the connection. It does this in both my work and home cell zones some 40 miles apart so it doesn't appear to be a problem with the cell zone. Sometimes it'll clear and carry on quite quickly, other times I get bored of waiting.
It drives me nuts in the browser and Market where surfing becomes neigh on impossible. In other apps (Stocks, Friendstream/Facebook, News, Android keyboard, etc.) I can usually come back later and I may or may not be lucky.
Is anyone else experiencing this?
I am on Orange so I'd be grateful if someone who's on Orange with rock solid 3G performance could post/PM me their settings so that I can check mine - though I haven't messed with them.
Could an app be causing this?
Many thanks!
___________
Update: From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!

I have the same issue too with my Orange handset, thought i was in a bad area at the time but maybe not.... hmmmmm.....

I got this issue yesterday as well
I tried to browse the internet via 3G ... and it just stucked ... only the "up arrow" were lighted (traffic up) ... but no traffic down.
The icon went from 3G then H ... then 3G ...
Very frustrating ...
But after about 5 minutes ... I was able to browse internet.
I hate this.
Unlocked, unbranded, htc retail version.

I have an unlocked Desire on Voda and it only loses connection when I *try* to send a picture message.
Could someone else try test this please?

It's happening for me too. Just got this yesterday and on the Vodafone network. This is the perfect phone for me, but with this hanging / drop out 3G issue is really frustrating. Hope HTC fixes this soon or i will be stuck with a lemon

From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!

So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.

sh500 said:
So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.
Click to expand...
Click to collapse
I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.

JTHM said:
I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.
Click to expand...
Click to collapse
I think you could be on the mark this one, now a few operators are running the handset the issue is becoming apparant not just on T-Mobile devices.
Certainly something that HTC needs to address. T-Mobile, Orange and Voda customers all experiencing the same issue.....hmmmmm

It is definitely a problem for more Desire owners. A bit anoying if you are a hardcore mobile Internet user. And indeed, sending a picture to Facebook is already too much over 3G.

Do you guys also have problems maintaining a connection? for example today my data connection disconnected twice.. The only way to get it connected again is by enabling and disabling airplane mode.

Ive had same problem on my hero but not noticed on my Desire, both are on orange, happens loads on Hero Orange not able to explain must admit i just live with it as like the phones so much.

My problem seems to be fixed. When I started using the phone out of the box my apn setting for Vodafone Australia had been detected. What I did to make it work, was that I deleted the apns and reentered from scratch. My 3g connection seems to be more stable and consistent now.

This happens on mine also, and I've used 3 operators, in UK and Australia. It just hangs the connection, so I just have to switch connection off or go airplane mode, it will then work fine for a while.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

When you have this problem ... Did you see the "3G icon" keep changing to "H" (HSDPA) then "3G" then "H" ?
That was in my situation. It looks the phone cannot maintain its data connection.
When it works, it works and fast, either on "H" or "3G".
Note that I am checking this problem on the same location, at my home And it is covered by "H" (hence sometimes it works).
Could this be a problem on signal stability of the mobile operator/provider?
I am thinking to buy a prepaid from other mobile operator and test it.
PS: I am using T-Mobile NL atm, planning to test Vodafone NL prepaid.

I'ce been browsing the web for about half an hour.Uploading, downloading stuff.
No problems with the connection whatsoever.I live in Antiparos Greece and my provider is Cosmote.
I have a sim free, unlocked, retail HTC Desire running the latest firmware and stock settings.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I've noticed this as well, when it's on 3g I can't actually browse but on g or h then it's fine! I'm on t-mobile.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Not exactly what I want to hear
I have the exact same problem with my HD2 on TMOBILE UK and am getting the Desire tomorrow BECAUSE of this.
I REALLY hope it won't be the same case, in that case it's a common thing.
HD2 AND DESIRE both have this issue.

There is/was a well acknowledged issue with the Nexus One and 3G connection (on T-mobile) - search it on Google.
There's nothing so far (that I've read) that says it is definitely the phone or the network.

I have the same problems.
Please contact the HTC support about this issue, perhaps they will release a fix for it.

[Q] Cant connect to mobile network but WIFI works fine?

Edit:Re-reading Im thinking the topic name might be a bit unclear, when i said mobile network i meant mobile internet.
Hi there, I was wondering if anyone could help. My wifi works fine but i cant connect to mobile internet at all.
I have had my phone for quite a while now but havnt really had any need to use the internet while im out and about and have relied on wifi so I cant be sure if my mobile internet actually ever worked or not but when i try to connect i get the messages: turning on..connected...connection failed or the connection just vanishes instantly.
A bit about my phone:
Running RCMixHD 2.0
S-off and rooted
current baseband:32.49.00.32U_5.11.05.27 but have tried the latest radio with no change.
Network: Orange UK
I have spoken to orange and have set the APN to their recommended settings.
At a loss as to what to try next? any help really appreciated
Paul

Tried a few more radios still with no success...really no idea what else to try here guys, any ideas?

It could be the rom. I've it before where I've had the same radio and tried different roms. Some work, some don't. You could just reflash the rom you have without wiping anything.
I rung Orange when I lost my actual network signal and I had to ring them about 10 times just for someone to say that one of the masts was down in my city. Proper retards they are.

Indeed, orange arnt known for their brilliant customer service. I think 1 in 10 of the staff you speak to actually have a clue.
Anyways thanks for the reply, it was indeed the rom...thought it might have been but wanted to exhaust every other option first. All fixed nowthough, thanks again.

[Q] Data connection problems

Hi,
I have some data connection problems since the first day i bought my DHD.
The phone reception signal bar are always changing even when i am not moving at all.
It can generally move from H to 3G a few times, then go to E and then G, in a few seconds.
it always moves, my internet connection is very slow.
It's as if the radio was always trying to renegociate the method of communication (GPRS, 3G, etc) with the operator's antenna
When i am in a phone call, i got disconnected sometimes or the sound stop during a few seconds (the time the radio switch from 3G/H to E/G i guess)
When i disable WCDMA from the settings i get a quite stable sound during my phones calls (maybe because the phone no more tries to negociate). But for Internet... it's just slow.
I tried a few ROMs, and their respectives radio rom (the one with the IRL branded in the ROM) i sometimes thought it was better but always it's still too unuseable.
I tried my SIM card in an iphone 3GS and i am usually in Edge (sometimes 3G) but when its 3G i can surf quickly during hours (if i don't move). This is not the case with the DHD.
btw i am on the french carrier SFR
If any of u had any clues i would really appreciate your help.
Thanks you

what rom are you using and what radio and ril................... now what radio are you on now

OP already stated he tried numerous ROMS and their cooresponding radios. Sounds like the signal is that degraded that any radio/ril combination will not help.

Thanks for your replies.
As said i tried many ones with their respective recommanded radio.
I am actually trying Radio_12.62.60.27_26.13.04.19_M with Android Revolution HD 4G_6.1.1 with no sense script.
Are there tests i could do to identify if its a hardware problem (like standing in front of an antenna and running some special tool maybe)
Btw, i also tried :
-RCMix3D_Runny_v1.3 but does work with internet pass through (wich is really important since i can't use internet from my phone carrier...)
-niarkMIUI-3.9.1
-LeeDrOiD_HD_V4.0.0-SE-3.0-BETA with Radio_12.54.60.25_26.09.04.11_M2
-cm_ace_full-203 with my stock radio ROM
-virtuous_unity-v2.37.0 with i don't remember wich one...
P.S : i would be Glad to test any ROM / Radio combinaison you would suggest me.
Thanks by advance for your attention

if you tried all those roms and diffident radios seems like its more like a hardware or provider issue does it happen off different towers or maybe you can go to one of the stores and try the phone at the store with yours at the same time?

Thank for the advice indeed i need to try this.
Do you know what i need to revert back for the tech not to tell the waranty is over since i have flashed my phone ?
Does i need to reflash the recovery etc? is there some tutorial in this subject because if i go to the store with my custom rom i guess i won't get too much help :/

Don't even take out your phone, your going to say your just looking, don't show anyone your phone, they won't even know what to look for, just test your phone to the one at the store, make sure apn's match. But if you return your phone you'll need to ruu back to stock. You can search easy s-on
Sent from my Inspire 4G using XDA App

What happens if you manually select 3G only, or 2G only from the settings menu? Does it just lose signal, or stays strong?

Hi
If i select 3G only
I first get no reception (as if when switching from 2G to 3G the radio had to restart)
Then the 3G signal appear strong, decrease slowly in less than 30 seconds, and after all, it seems quite stable.
The bandwidth is good i am downloading fastly
(i am commenting in real time)
Still no deconnection.
I will try it during the whole day and tell how it is behaving.
umm during a few seconds, there were no indicator (no 3G or H), just 3 bars.
It then restarted in H with 1 bar (i am not moving at all)
What will happen if i have no 3G in my area ? I won't be able to receve a phone call ?
Thanks

elfrancesco said:
Hi
If i select 3G only
I first get no reception (as if when switching from 2G to 3G the radio had to restart)
Then the 3G signal appear strong, decrease slowly in less than 30 seconds, and after all, it seems quite stable.
The bandwidth is good i am downloading fastly
(i am commenting in real time)
Still no deconnection.
I will try it during the whole day and tell how it is behaving.
umm during a few seconds, there were no indicator (no 3G or H), just 3 bars.
It then restarted in H with 1 bar (i am not moving at all)
What will happen if i have no 3G in my area ? I won't be able to receve a phone call ?
Thanks
Click to expand...
Click to collapse
If you force it to 3G only, and you move out of 3G area, then you should either get a no signal indicator, or if you have roaming enabled, you would get the roaming indicator. I'm curious now because as you said you aren't moving, and it's still changing. That shouldn't happen. Hmmm