Develop Bugs

Sync problems - Activesync does not detect device (XDAIIs)

Dear All
Please help: I have an O2 XDA IIs which MS Activesync 4.1 does not detect, despite all my efforts during the last few days (I also have an old iPAQ 1940 which Activesync detects fine).
The XDA is from work, so could it be that it is somehow locked, and if so, how can I unlock it?
Also, as an alternative, can I sync the XDA with my PC via Bluetooth through the iPAQ's?
Any ideas will be gratefully received!
Many thanks in advance,
L

Hi there,
I've Looked through hundreds of forums and although I have seem similiar I haven't found a resolution to my exact problem.
Due to the fact that I've been trying to resolve this issue on and off all day it's probably something really simple... :roll:
HISTORY
PDA
Was running WM2003SE on a Xda IIS.
PC
ActiveSync 3.8 on Laptop with Windows 2000 SP4 and all updates. Laptop on a home LAN with router. No firewall software and have since removed all Spyware removal software, (after doing one last scan).
My Task \ Issue \ Problem
I wanted to to the upgrade to WM2005 and followed all the usual procedures. The one mistake I may have made was to install the very very latest 4.1 Activesync without removing 3.8. However at this stage my XDA was still on 2003SE and synced perfectly with 4.1 Activesync.
I performed the upgrade to WM2005 including patches and as far as the XDA is concerned everything appears to be working.
Activesync however doesn't work. Via the USB cradle Windows 2000 detected a device and under device properties it's was listed as Generic RNDIS, it's now listed as a windows mobile based-device. I don't have an entry in my network connections, although I think this only happens with Windows XP. I've tried uninstalling Activesync, removing the rapi.dll file, reinstalling etc, I even did the former and removed entries within the registry and running a registry fixer but to no avail.
I then decided the Bluetooth route but cannot sync via this method either. I can actually succesfully connect from PC to XDA and vice versa but cannot use these connections for Activesync.
I have another Hard Drive for this Laptop which I use for testing. I can simply shut down, swap drives and boot again to another build. The other build is also Windows 2000 with SP4 and pretty much nothing else. I've installed Activesync 4.1 onto this machine, plugged in the cradle and everything works fine.
So..... I know the XDA is fine, The cradle's okay and Activesync 4.1 actually works with my XDA OS. The problem is it doesn't work on one particular build. I believe this is actually a Activesync issue but due to some form of conflict with my build. It's currently out of the question for me to rebuild so my mission is to find out what's conflicting.
Just to summarise though..... Activesync 4.1 was working fine, I upgraded XDA to WM2003 to WM2005 and then it stopped. The other harddisk proves that Activesync does actually work with my XDA.
Pheeeew...... I hope somebody doesn't suggest lack of information.... :lol: :lol:
So the reason for the post?? Well if anybody else is having frustrations, (which I'm sure I'm not the only one judging my my searching), your not alone.
I think a lot of people's problems have actually been resolved by the latest version of Activesync, (4.1), and other people have resolved by sorting out the main culprit of firewalls.
For me though I'll keep searching..... if any of you can think of any other ideas I can use for diagnosing the problem I'll appreciate it.
Thanks in advance..... sorry for the waffle.....

RESOLVED
Okay.... During further searching I noticed people mentioning VPN clients interfering.
I did have SecureRemote VPN installed which I use for work purposes.
I uninstalled SecureRemote but had to uninstall & re-install Activesync again. This time it's working.....
I will, (but not tonight), re-install the VPN client and see what happens. If Activesync countinues to work then, apart from being happy, it's worth making a note of.
If it doesn't work then I'll start to investigate why...... I know the new active sync does some form of IP connection but I cannot accept that it won't work with VPN's installed.

use windows XP (SP2) ...
first install the activesyn and then restart your computer.
then attach your pocket pc with usb cable.
and try to connect.
its works for me...

?? With newROM ActiveSync never wants to make partnRships ??

Anybody could help me?
I tried everything.
Install and uninstall ActiveSync.
HardReset, Reset....
With the new i-Mate ROM my laptop doesn't want to connect my PPC.
It starts to connect, and it seems almost ok (I can surf between the folders of my PDA, but when I click StorageCard or ExtendedRom folders it starts thinking forever), but it just tries, never connects, never gives me a chance to make a partnership.
Does anybody know what is this problem?
THX,
Tuning

One more thing:
With the same settings on PC but with an older ROM everything is fine.
Help!!!

My girlfriend has a XDA2i which has no problem syncing to the same PC. I get the same message you get " retrieving settings" which hangs for ever until I disconnect.

Another interesting thing in my discussion with myself:
Through IrDA everything works fine!!!!!
Why is that???,
Why it doesn't connect to my pda through USB???
H E L P ! ! !

Problem Solved.
Thanks to me.
Sygate Personal Firewall Pro is guilty.
(Although I setup everything what Microsoft wrote)
It seemed ok, but the problem dissapeard just when I uninstalled the application.
I'm getting crazy...
Microsoft Feardows

Sounds to me like you diidn't have all the ports you needed open, if you happen to recall what ports you had open, and post them perhaps I could spot what you missed.
Can't really say I know anything about your firewall.

dah54 said:
Sounds to me like you diidn't have all the ports you needed open, if you happen to recall what ports you had open, and post them perhaps I could spot what you missed.
Can't really say I know anything about your firewall.
Click to expand...
Click to collapse
You may have right, but I opened ports which Microsoft said.
Do you know which ports are these?
The interesting is if you are right, why did work my other Jasjar or with another ROM??? Another ROM uses anorther PORTS???????

what was the resolution to this? I have exactly the same problem having just installed the ROM upgrade. What ports do you have enabled?

Rapimgr.exe captures 100% of PC whem MDA c.III connected.

Hi.
I have an MDA compact III with WM6.
On my PC (Dell Precision M20) I have WinXP Pro, Ofice XP Pro, ActiveSync 4.5.0 (build 5096).
When I connect the MDA via USB, I see a new network connection being established. Howevers, I have a regular GSM contrat, no GPRS, EDGE, nothing.
The PC slows down a lot, synch takes a few MINUTES and after a while it disconnects.
The processor remains captured at 99% by rapimgr.exe even if I physically disconnet the MDA.
The only way to reset the situation is to reboot the PC.
Is there someone out there that may have a clue to what's happening?
Help... I'm desperate!...
Gyc

The last time I had such an error was when I had WM 2003, I had to reinstall Active Sync and the USB driver from my mainboard. Maybe that helps.

Already reinstalled (uninstall+install) AS4.5 several times. Each time it updates USB drivers. No luck!
I have Kerio Personal Firewall 4.0 installed.
Added a rule for rapimgr.exe; tried with Kerio disable - no luck...
Is there any news of incompatibility so that it may be enough to have it installed? (I'd prefer not having to uninstall & reinstall Kerio to try... )
Help...

this is an absolute long shot, i am a complete novice, i know it's probably completely unrelated but if your desperate might be worth a go - seeing that no-one else has any suggestions...
with wm5 i had issues connecting with 'advanced network options' checked on the ppc (settings\connections tab\usb to pc) it just hung for ages, don't know about the rapimgr.exe.
have you tried unchecking this box?
(again i am a novice so please don't shoot me down for an attempt to help, i know this is a daft super long shot)

Hey, for a long shot it looks like you've hit right on the spot.
Unchecking that option solved the problem. Now I don't have Rapimgr.exe hogging 99% of my cpu!!!
THANKS A LOT!!!!!

gyc said:
Hey, for a long shot it looks like you've hit right on the spot.
Unchecking that option solved the problem. Now I don't have Rapimgr.exe hogging 99% of my cpu!!!
THANKS A LOT!!!!!
Click to expand...
Click to collapse
glad to hear it and be of service, no worries

you have to go to the menu Settings - Connections - USB connection - and "Deselect" Advanced mode (tested on MDA III Compact)

OK, thanks!!!

Battery gets charged but AS does NOT find the phone

i've got a rather stupid problem.
first of all, i got the orig. O2 XDA Orbit WM6 rom on this toy
so no weird, tuned firmware or anything unknown..
i wanted to sync my artemis with my "old" computer (new is a mac.. doenst work verry well) runing XP home SP2. It worked for months perfectly, worked with WiMo5 and 6. It actually DID work!
Normaly i use the USB for syncing, then i got lazy a few weeks ago and changed it to BT. I had quite a fight to get i work but in the end it worked fine and wireless...
Then i did not sync it for about a month. And today i wanted to sync it again.
BT Dongle wasn't anywhere to find so i plugged in the USB. The Display "light up" so everything is normal... Active Sync starts to turn (the icon in the Systray, next to the clock). After a few minutes AS wrote that there is no connection. I re-plugged the USB. No change. I uninstalled AS and installed the latest version directly from MS's homepage. No change!
I tried it with BT. The BT on my computer recognized a artemis. wow! great! AS starts and my BT Connection-software tells me "connection cancled". Damn!
I changed the Computer. No running a Win Vista HomePremium 32bit, plugged the phone in, it recognieses some thing (4 i think it was...)
But i can't find the phone. No problem, so i thought. I downloaded from MS the Mobile Device Center. unplugged an plugg it in again - no change!
Somehow my phone is not recognized as phone for AS.
The Battery is charged now so, some things work and some thinks not.
I need the sync! Win XP oder Vista doesn't matter. But how the hell i get this thing to work again?!
I deleted now all "connections" in AS on the Computer an on the Artemis.
So actually it should tell me that i have to configure what to sync. but it doesn't!
Anybody an idea what might be wrong?

Do you charge ur Artemis in a car? its a common problem that having your phone on charge whilst starting the engine causes the USB control board to get damaged, so you can still charge, but the USB connection doesnt work for Syncing.
Needs a new USB board if this is the case, which is covered by warrenty, or can be repaired for around £20 (phone repair shops).

i often charge my phonein the car.
it never made any problems - until now!
i should contact my provider (o2) and make them repair my phone?!

yeh, as long as your phone is under a year old, O2 will repair for free (under warrenty)

first of all - dont be so pessimistic, make a backup/hard reset and check again.
It is a usual problem( at least, for me) if you use your pda to sync with several computers via diff ways.

Had a similar problem with a faulty connector on an Xda IIi which was 3 months old and had lots of trouble getting it repaired under warranty.
The problem is that they send it off to a repair depot who analyse the fault and then come back to you a couple of weeks later saying it's your fault and that they will not repair it under warranty i.e. you've got to pay.
A couple of letters and a call to Customer Retentions did the trick though

when it *first* happened to mine, i sent mine off to T-Mobile in a bag that they sent me, and 2 days later is was back again, fixed!
i've got to say that T-Mobile seem to have good servicing, not that the products should need repairing in the first place!

Have you tried a different cable?
I have one cable that only allows me to charge (must be damaged somehow) but all the others work fine with it.

i tried 4 cabels!
i wrote an email to o2 --> no answer yet
hard reset will be next thing to do. normal reset is done, no change!
but mayB o2 will simply give me a new one
i wouldn't mind

try, as well, to delete all partnerships, on pc and pda as well

I get that problem randomly also.
I've had it happen on 2 different computers, Win 2k Pro, Win XP Pro, Active Sync 4.2, Active Sync 4.5, WM5, WM6...
The best solution for any problems with any combination I had was REBOOT THE COMPUTER.
Worked every time.

they are delted.
no change
o2 wrote an email:
un-check the "hook" in settings - connections - usb2pc
or
hard rest should help
well as far as i know, i checkt the usb2pc thing, un-checked, checked it again... i tried quiet a lot. so this won't help
hard reset will be done as soon as i find out how to save all the sms, mms from the phone... anybody an idea?

to save your messages?
about sms - "jeyo mobile companion" will surely help you
mms? try sktools - i saw there backup of pocket outlook folders.
br

thank you.. jeyo helped

has anyone repaired his device usb already.Could you post where is the best place and cost to repair XDA Orbit's USB.
Thank You

First time I connected my phone to the PC, ActiveSync didn't work. Same simptoms, battery was charging, but no connection from AS. Turned out "DHCP Client" service was stopped in Windows. Start -> Control Panel -> Administrative Tools -> Services. See if the status of that service is "Started". It is by default.

Hi, thanks for your suggestion.all the system services are ok.I have orbit 2 and syncs like a charm.the orbit 1 unfortunately lost that ability due to a car charging problems as described above.I need to send it for repair but don't know where and how much that would cost me.
Thanks

MY GOD.... you mean it's a KNOWN fact the car charger ruins your artemis...
does this happen with 5V 1amp charger
or with a normal "usb" charger 5V 0.5amp....?!
both for car use.

car charging shouldnt be a problem if you plug it in AFTER you started the car (dont blame me though). when starting the car, there seem to be some possibility of high current peaks that can damage your device. i guess it also depends on the car...

I am not a very tech person but what I read in this forum is showing that exactly when you start the engine and your artemis is pluged in to the charger this thing happens.
I did hard reset, tryed 3 diferent usb cables and still no reacton.It is definately a hardware problem Mr Samov.
Regards

Active Sync Problem

hey guys i am not to sure if this is supposed to go here but can anyone tell me why my phone is unable to sync contacts and file with activesync 4.5

more details? what device, what rom? what OS?

i have tried many of the new roms including most of the manilla 2d roms on here i am currently trying tot do it with crc 13 stable and still no joy on a Rogers Htc TYTN

still not enough info, what OS are you running?! what error are you getting when trying to sync?

Activesync 4.5 problem
I'd like to jump into this discussion. I also have a problem with Activesync 4.5 recognizing and connecting to me Herm200. The oddest thing is that it has functioned correctly, but for some reason it isn't any more. I have two of the same device and it is the same for both. I also have a Wizard (T-Mobile MDA) and that device has no problems what so ever connecting.
Here are the specs of the OS installed on the Herm200:
WM5 ROM version 2.11.255.1
Radio version 1.38.00.10
Protocol version 32.71.7020.12H
ExtROM version 2.11.255.102 installed.
Any assistance to resolve this problem would be greatly appreciated.

Try: start menu>settings>connections>usb to pc and uncheck the checkbox

Maybe it sounds bizarre, but also try a different cable, in a different usb port, turn off your computer firewalls, and try cleaning your mini usb on the phone. I got a piece of dirt in mine and nearly tore out my hair until i got it fixed. I had a cable go bonkers, which gave me a lot of grief, and one time the usb port decided it DIDNT like my phone anymore
Plus, for some reason i have to diable the firewall everytime on nod32 until i can connect.
Hope one of those helps....
-Jotek

I have the same problem... T_T
nasty_42 said:
Hope you can help me..
I just bought a Softbank HTC X01HT, when i connected it to my PC, Microsoft Activesync cannot detect it. But my HTC is charging.
What I did:
1. I am using a new USB cable, tried another USB cable = no success.
2. Tried to sync to another PC = no success.
3. Uninstalled Microsoft Activesync, reinstall Activesync = no success.
4. Did some research, uncheck "Enable advanced network functionality" = no success
5. Hard Reset = no success
6. Connection Settings --> Connect = "Your device was not detected"
COM 1 = Available
COM 2 = Not installed
Infrared Port(IR) = Not installed
USB = USB is available
and it gives the beeping sound (sound you get when you plug in your USB) but nothing happens after.
Btw, im using WM 6.1 Pro.
My Bootloader shows:
HERM200
IPL-1.04
HERM200
SPL-2.03
I'm losing hope.. T_T Hope someone can help me. Sorry for being such a noob. >.<
Thanks in advance!
Click to expand...
Click to collapse
from http://forum.xda-developers.com/showthread.php?t=441298

I have had real buggy Active Sync problems only with the last 2 ROM's I've flashed, Joshkoss's V.10 and PDA's V.27. Both are using build 20759 which I think is the culprit for me.

boog321 said:
Try: start menu>settings>connections>usb to pc and uncheck the checkbox
Click to expand...
Click to collapse
thanks for the help man, doing this actually worked for me, one thing that i also had to do was restart both my computer and my phone before it would work.
By the way i am using CRC 13 on my HERMES

mikehippe said:
I have had real buggy Active Sync problems only with the last 2 ROM's I've flashed, Joshkoss's V.10 and PDA's V.27. Both are using build 20759 which I think is the culprit for me.
Click to expand...
Click to collapse
Oh my..., now I'm the only one that has the Activesync Problem. T_T
Two ROM's that I am using.. Pays ROM Lite & Full - WM6.1 WWE with Big Storage and 27/10/2008 ROM 3.62.502.20 (Manila2D) V.20 Build 20921 by PhamQuang.
What ROM can you suggest to test the Activesync problem? Thanks in advance..

If I'm using a usb cable to connect, how might this remedy the problem? I did try what you have suggested without success.

nasty_42 said:
Oh my..., now I'm the only one that has the Activesync Problem. T_T
Two ROM's that I am using.. Pays ROM Lite & Full - WM6.1 WWE with Big Storage and 27/10/2008 ROM 3.62.502.20 (Manila2D) V.20 Build 20921 by PhamQuang.
What ROM can you suggest to test the Activesync problem? Thanks in advance..
Click to expand...
Click to collapse
try using the crc 13 that i used but if it doesn't work right away try either checking or unchecking the box in usb to pc for enabling advanced network functionality

maybe its installin drivers on the computer possibly? because the sound made generally is a new hardware detect just my 2 cents

Just a thought but it may be the version of Office / Outlook being run. I've been running office 2003 w/ outlook, Active Sync 4.5 with my Hermes 200 on the original AT&T 6.0 for the last year without issue. My company recently upgraded everyone to Office 2007 and ever since my Active Sync has had nothing but issues with syncing especially over blue tooth.

Active Sync and 2007
Heykrop said:
Just a thought but it may be the version of Office / Outlook being run. I've been running office 2003 w/ outlook, Active Sync 4.5 with my Hermes 200 on the original AT&T 6.0 for the last year without issue. My company recently upgraded everyone to Office 2007 and ever since my Active Sync has had nothing but issues with syncing especially over blue tooth.
Click to expand...
Click to collapse
Same here, I have a laptop that runs 2003 Outlook and that works fine, but 2007 - pah what a waste of time. Shame as I really like 2007, maybe it is better on Vista ?! Doing some reading around the web seems to suggest that syncing with 2007 is hit and miss. Works for some not for others, seems like MS strike again !

I'm running outlook 2007 and hosted exchange 2007 through infoquest. Not having any issues either way. May be you can post the error codes you get on active sync, I did have to enter some registry fixes on my laptop but it hasn't given me any issues.

Can't speak for anyone else but if I try to sync with Outlook 2007 all that happens is it goes into a weird loop syncing blank entries continually. Last time I tried I had over 300 blank contacts in Outlook and none of my Outlook contacts on my device ! No messages nothing. That of course is when it does anything, if I delete the pairing then quite often when I plug it back in it will repair and then do nothing ! I now use my laptop to sync up as it works with 2003 reliably.

I noticed the following thing: When using a rom cooked with a build above 20755, syncing under Vista is a challenge. It works when... it works. With a build equal or before 20755, it works like a charm. I flashed back and forth with 2 different builds. No programs installed. And I get the same results. Could it be related to some differences in builds?