Develop Bugs

'Radio' Lockup Issue - My take (And some good news..)

A few people have been having the same issue as me with more recent AKU3.* ROMs, wherein the radio features (GSM/UMTS,GPRS etc) - cease to function. Symptoms include the connectivity icons becoming non-responsive to stylus-press, and phone calls starting, but no call being made (silence) - and calls refusing to end.
This has been driving me nuts, and just when I think a new ROM (CE or Radio) has solved it, it re-appears. I have been playing around with everything I can to either diagnose, or solve this problem, and this is what I have found:
The phone only locks up, when handover between GSM and UMTS has occurred several times. I use the Hutchison 3 network in .au, and the coverage in Sydney is a bit spotty - hence the frequent handover to 'Roaming', and back again. Now that I have disabled the GSM functionality (i.e. just use UMTS, in the 'band' menu in 'Phone' settings) - I haven't had a single phone lockup.
To the other people having this issue: does this pattern of use sound familiar? I.e. is your main carrier UMTS, roaming to GSM? I'd like some feedback to see if we can isolate this, or if this solution works for other people

Hey
Had this problem many times with all kind of roms.
Usually the icons would react to clicks, but internet wouldn't work and also calling.
When I would turn on flight mode, the right icon (your reception) would change and gets a little cross (telling its disabled). But the left one would still be stuck on G/U as connected. It would take a min or 2 before it finally updates to a little cross saying its disabled. Then I can disable flight mode again and the phone would work (most of the time)
I live around 70 km from my work and I drive back and fort every day. In the car my universal is in the charger and I have always live messenger connected and AS for email.
during this trip my reception is lost twice, besides that it switches a couple of times from Umts to Gprs.
I've updated my phone to 1.14 radio en helmi 3.5 aku rom. And have experienced a couple of times what you discribed. The 3G and G/U icons wouldn't react to the stylus and the phone seems to be stuck. The device itself still works. But I have to soft reset to get it going again.
So after reading your story I can say this scenario refers to my experience.
I'm gonna try your solution from off today and let you know

I have only GPRS here and this problem happens to me with all AKU3.x versions even with different radios (1.09 -> 1.14.10) ... I still believe it has nothing to do with ONLY hand-over ... I reverted back to AKU2 and it never happened since then

Same here....
I have similar experiences with UMTS and GSM handover issues. I observed that sticking to one band (in my case GSM since it is more prevalent than the other in countries I go to!) is the way to go. When in M1, I got dropped problematic calls and my SMS were delayed but when I stuck to GSM only then everything was back to normal. I have been trying out the new Radio Rom 1.14.10 with Helmi AKU3.5 for 3 days now and am not having handover issues! Could be the Radio Rom or the Rom itself but if it acts up again then I know what to do then! Hope this helps!!!

The problem is in rilgsm.dll file.
I can tell that it is solved in crossbow.

mamaich said:
The problem is in rilgsm.dll file.
I can tell that it is solved in crossbow.
Click to expand...
Click to collapse
would replacing the file in the current aku3 roms with an older one fix it?
i myself dont have the problem but allot of 3.2 wizard testers do.

Good to know, that I'm not the only one with this problem. I have seen this behaviour in all ROMs, not just the AKU3 and can confirm that it iseems to be related to the switchover between UMTS and GSM.
It also only seems to happen only when you have the internet connection open, which will always be the case when you use push-mail.
I had similar problems with the MDA III, whish I used before. Maybe it will get fixed in Crossbow - but by then we'll likely all have new phones.

^^
My internet connection is also always active. I have now switched from AUTO network to WCDMA (umts).
Going to see if this helps. After that I'll try the GSM band to see if it makes a difference
But it's something my device always had problems with, so I guess it's ROM independent

I'd like to see if that rilgsm.dll can be re-used. Unfortunately, the coverage of UMTS in the area where I live is far too spotty to be comfortable with pinning the radio band to UMTS.
However, I'm interested in your thoughts.
I must say that I agree with biso007. This problem started to occur when I upgraded to AKU3 roms. Before, I was on AKU2 with the exact same radio rom (I didn't flash it!) and never had any issue. Combined with mamaichs comment that it is related to a DLL file, I would say that the problem is indeed not related to a radio-ROM but to the AKU ROM.
Just my 2 cents....

I had same problems with Radio lockups on my UNIVERSAL. I've tried different ROMs with no luck. BUT after changing my Radio rom back to latest from T-mobile (1.10.03) everything back to normal- all day driving with GPRS on - no lockups at all!!! 100% solution is..... use old radio rom.

Would not mind downgrading...
I have lockup issues as well... if this really helps, I will downgrade the Radio ROM without hesitation. Where can I find thsi Radio ROM; is it on the xda-dev FTP site?
Thanks,
-Ireneus

Hi All!
Yes, this issue is the most annoying among all other issues, and it makes UNI impossible to use as the phone for business communications.
I confirm that lockup issue existed on EACH radio version I used and on EVERY ROM version.
I don't think this issue is caused by the GSM Band switch or Internet connection active or anything else specific, because this lockup happend even on networks with no 3G at all and no internet connection active and also BT and WiFi off.
It happens when I start intensivelly use my UNI for calls, sms, open contacts, view appointments (note: No 3-d party software at all).
I also mentioned that the issue happens more often with the battery level below 50% or so and almost rarelly happen on external power.
Another "good news" here is that if you receive an SMS during that intensive operations, you will permanently lose it after the phone lock up.
Thank you,
Dmitry.

I wonder is this is just a Universal issue? Or do other devices have the same issues; I mean as frequently as on the UNI.
If it is just the UNI than indeed it is useless as a phone and nothing more than a beeping, brick with a nice VGA screen. I basically fidn it hard to believe that this is the case and I would like to know if there is anyone out there, who does not have lock-up issues with the UNI and I would also like to know from the people who are testing Crossbow if the lock-ups still happen?
All input appreciated.
-Ireneus

Use telephone and data connection at the same time?

Back when I had the base Cingular WM5 rom on my phone I was able to talk on the phone and have my data connection going at the same time. Since upgrading to WM6, XDA Live .20 and Black 2.0 I have not been able to get that feature back. To make a call it has to disconnect me. Then once I get off the phone call the data connection connects again. I tried the Allways On option in HTweakC that came with the WM6 releases but that doesn't appear to be what I am looking for. Does anyone else notice this or have a fix?

My device maintains a data connection whilst I am on voice calls. I receive emails fine whilst talking. Its on Black 2.0

KanosWRX said:
Does anyone else notice this or have a fix?
Click to expand...
Click to collapse
yes.. try your phone and data in a 3G area... voice and data only works in 3G not edge......

I have tried it in a 3G area, right by my work I have 4 bars of 3G. But everytime I try to call or get a call it always closes the data connection.

try using bandswitch and manually fixing the phone to 3G only.. just to make sure its really on 3G and not secretly on Edge..

When I select the WCDMA Network I get the 3G Icon, when I select the GSM Network I get the E Icon. So I think it knows the difference between 3G and E just fine. I leave the "band" setting set to Auto.
BTW I am using radio rom 1.38.00.10 now, but even when I had the factory 1.16.00.00 I still had this problem with WM6. It only seemed to work with WM5. Another strange thing, in the phone app it says UMTS Cingular, just another sign it is actually using UMTS (3G).
Its just so annoying if I am online doing anything, slingbox, browsing the web, then when I want to make a call, it usually fails the first time while it disconnects then it goes through
Another odd thing probably just part of the new radio rom, when online and it starts to load data it switches to an H icon, I guess for HPDSA or whatever that abbreviation is.

Are you sure its really closing the data connection? Ignore the icons. Send yourself some emails and see if they arrive whilst on voicecall.

KanosWRX said:
When I select the WCDMA Network I get the 3G Icon, when I select the GSM Network I get the E Icon. So I think it knows the difference between 3G and E just fine. I leave the "band" setting set to Auto.
BTW I am using radio rom 1.38.00.10 now, but even when I had the factory 1.16.00.00 I still had this problem with WM6. It only seemed to work with WM5. Another strange thing, in the phone app it says UMTS Cingular, just another sign it is actually using UMTS (3G).
Click to expand...
Click to collapse
i was saying to do this as a test, just to make sure the phone wasnt doing something funny... just some basic troubleshooting to help find the problem...
kinda like if your car wont start.. there are different problems that could cause it, maybe its out of gas, maybe the fuel filter is clogged, maybe the battery is dead.. different things can cause similiar problems, its better to eliminate all possibilities

I tested it this morning, data and voice works fine at the same time. Called voicemail and then opened up IE and was able to load several pages while on the call.
Edit, where are you located? Is it possible there is a problem with the network there? Try downgrading back to the Cingular software and see if that works.

Shogunmark, I figured thats what you were getting at, and I tried all the options I could that would give me a connection to the network, but I still couldn't do data and telephone at the same time. Everytime I was connected online then went to place a data call it would have to disconnect me first. I tried doing a phone call then connecting online, but nothing would load.
I guess I could try going back to WM5, but I have hard spl 1.4 on so I gotta do a little rom editing of the cingular rom to get WM5 back I guess. didn't realize it was that complicated to go back to factory after installing hard spl.
Im surprised no one else has this issue. Its been like this for me pretty much as long as I have had WM6, so I doubt its the cingular network.

KanosWRX said:
Shogunmark, I figured thats what you were getting at, and I tried all the options I could that would give me a connection to the network, but I still couldn't do data and telephone at the same time. Everytime I was connected online then went to place a data call it would have to disconnect me first. I tried doing a phone call then connecting online, but nothing would load.
I guess I could try going back to WM5, but I have hard spl 1.4 on so I gotta do a little rom editing of the cingular rom to get WM5 back I guess. didn't realize it was that complicated to go back to factory after installing hard spl.
Im surprised no one else has this issue. Its been like this for me pretty much as long as I have had WM6, so I doubt its the cingular network.
Click to expand...
Click to collapse
not at all, just drop a WM5 NBH into a folder with CustomRUU and use autodetect. it'll flash quite happily

How would I take the HTC Cingular rom (found here, http://www.america.htc.com/support/8525/software-downloads.html) and get the WM5 NBH? Or will I have to use another WM5 version?

Just chiming in to say I don't have this problem and I've used both those roms and still using WMXL 0.20 now and use data and calling all the time. I am using the same radio ROM as you now too and it still works ok.
What apps do you have installed? anything that would end the data connection for some reason? Maybe put a list of apps and customisations you've made since installing the WM6 rom you have?
You could also try it with a blank WM6 rom, manually add the data connection settings and try and see if that works? Just to eliminate 3rd party apps and thing's you've changed.
The only other similar thing i can think of is I do remember there was an issue where data would disconnect when changing between 3G and EDGE. I don't remember who had this problem or why but it could be related.
Let us know how it goes?
Maz
--------------
This would be great to add to the bug tracker website when I finish it.
http://maz.net.au/

KanosWRX said:
How would I take the HTC Cingular rom (found here, http://www.america.htc.com/support/8525/software-downloads.html) and get the WM5 NBH? Or will I have to use another WM5 version?
Click to expand...
Click to collapse
Use this guide to go back to the Cingular ROM.
http://www.mrvanx.myzen.co.uk/hermes_guide/Downgrade/index.html

Here are the apps I have
Resco File Explorer
Core Media Player
Slingbox
Don't run to many apps on my ppc as you can see. I mainly just use it to stream media from home (orb, slingbox), and internet connection sharing. I'll probably find some time tonight to revert back to WM5 and let you know what I find.

Well I just flashed back to the cingular rom, and guess what it's working again, can talk on the phone and be on the internet at the same time. So weird. well I guess I will try going back to Black 2.0 and see what happens.

Kanos,
Your problem is definitely not WM6. As in WM5, I can concurrently browse the internet during a voice call. As Mark said, there may be other issues specific to your case -- you'll have to methodically eliminate one-by-one... you'll have to decide if the process is really worth the time yourself.
FWIW:
Radio 1.34
HERMES 200 HT625 (in use since 7/4/2006)
Network: Manual (Taiwan UMTS)
Band: Auto/GSM(900+1800)+UMTS(2100)
Cheers

I believe it's not truly a problem with WM6, as people obviously have gotten it to work. I will definitely look into it more and keep you all updated on what I find. Right now I am still on WM5 but I will flash back to WM6, no apps installed, right after a fresh hard reset and see if it works or not for me.

I decided to try LVSW this time. Guess what it worked, I was able to both data and phone at the same time. Next test will be to install Black 2.0 again and see what happens.
My theory is this, I had XDALive .10 and maybe that version had this issue, then when I upgraded to .20 it carried over somehow and then carried over to black 2.0. Then once I went back to WM5 it reset everything. Don't ask me how, but obviously I have a lot more flashing to do to test this theory.

the imate site on wm5 proclaim this as a problem. when u r receiving data at a specific point in time u cannot receive a call.
the aust. telstra latest release says the upgrade fixes this.
to bypass going back to wm5 i just used the xda radio only upgrade to try and bypass. this was i believe only when receiving data and a call inwards simultaneously.
otherwise i have never had ur problem n likely a flash issue.
there is another i have noticed in recent releases is activesync now asks to allow data to be received when activesync this is a 4.5 change so perhaps looking for this setting may also help ur simultaneous data issue. just a guess but it might have been easy to not allow this when u upgraded to wmg which rwquired 4.5 to do this.
anyway goodluck with it.

GPRS Problems in WM6

Hey guys,
I recently upgraded my T-Mobile UK MDA Compact III to WM6.
I now have an intermittent problem with the GPRS/Internet. Basically, if fails to connect.
From what I've read, I think I need to delete my current connection settings, and then run the CAB from the WM5 Rom.
Has anyone on T-Mobile UK, done this with success? If so, can you point me in the direction of the CAB file you used?
Cheers,
Tim

I just set mine up manually.
Go to T-Mobile Website, click on phone support
http://www.t-mobile.co.uk/help-and-advice/phone-support/
enter your phone number and follow instructions for setting up MMS and you get a .pdf with instructions to set up both GPRS and MMS.
Delete any current settings and follow the above instructions.

I too am getting these issues. I have recently upgraded to the WWE dopod WM 6 rom (official HTC release) 3.7.707.1. I started to notice that if my phone was out of reception for any amount of time GPRS would fail to reconnect until a soft reset was performed. I have added the radio 02.94.90 to try and resolve this but no joy. I have added the GPRS settings exactly as per the TMob site again no joy. GPRS Auth is set to PAP which I think is correct.
One point to note is that I have not installed any items from the Dopod ext rom.
Once I have soft reset the connection will be fine until I lose reception again.

Hi,
Same issue here with all WM6 ROMs I've tried so far (to at least some extend). Most noticable is irritating behavior in Google Maps with WM6. In WM5 when the connection is unavailable the GPS tracking just continues till data comes in again. In WM6 the result is an error message. It's one of the reasons that makes me consider going back to WM5 for quite a while now. New features are nice but if old ones aren't at least as solid as before it makes no sense when you need them.
Recently I bumped into the every same issue you describe (requiring a soft reset) with B&B 3.7.. Which is a step worse in terms of stability then what I experienced before. At the same time there have been periods that I don't bumb into the issue. So I'm not sure what the cause is. My guess is that it's triggered when you've been in a bad reception area for some time.. But I don't have any hard facts to confirm the exact trigger of the problem.
Al66 said:
I too am getting these issues. I have recently upgraded to the WWE dopod WM 6 rom (official HTC release) 3.7.707.1. I started to notice that if my phone was out of reception for any amount of time GPRS would fail to reconnect until a soft reset was performed. I have added the radio 02.94.90 to try and resolve this but no joy. I have added the GPRS settings exactly as per the TMob site again no joy. GPRS Auth is set to PAP which I think is correct.
One point to note is that I have not installed any items from the Dopod ext rom.
Once I have soft reset the connection will be fine until I lose reception again.
Click to expand...
Click to collapse

I thought i'd try hard resetting my phone today to see if it would help but still no joy. the problem appears to affect voice as well as data and only occurs after at least 15 - 20 mins out of reception.
any ideas folks? I would go back to wm5 but the tmobile rom isn't available.

Hi All,
I have thesame problem previously with my Wizard. Found out that one my today plug-in is the culprit. The plug-in is "Battery Status Today ......" the one that shows the , Operator's name, speed, temp, V, A etc of your PPC on the today screen.
I dunno whether this is true and working for anyobe but in my case, my GPRS back to normal after after disable the plug-in. You can try the same too.
Other way, is to disable all non-standard today plug-in, test your Egde/GPRS with connect and disconnect(pressing the red button for more than 3seconds).
Activate one plug-in at a time and do the same test. Hopefully, you can indentify the problem and solve it.
regards,
morisa

Downloading the O2 ROM to see if that helps.. I have a feeling it might resolve this issue (fingers crossed!). I will post back here if it does.
Cheers
Alex

Once off the tube this morning my phone connected straight up and downloaded my emails. I hope I'm not speaking too soon but I think the O2 ROM has resolved the issue which would suggest it is a bug in the Dopod SEA ROM.
I will probably get the radio upgraded to 02.94.90 at some today and test that too.
Cheers
Alex

02.95.90 is now available

I Need A Solution For The Wifi,nothing Worked!!

I NEED A SOLUTION FOR THE WIFI ,NOTHING WORKED!!it works sometimes,,,the problem is the famous problem of starting it,,,the lamp flashes but the tower doesnt show,,,!
i used every known rom and 2003se and wm5 nothing helped it works sometimes and someother times not,,,,,
it needs soft reset sometimes,,,and some times very resistant
my radio version now is 1.15 and 3.5.2 R5 wm5 and still sometimes i can start it and someother times i cant.....is there any fix for that?
i will sell my BA if i cant find one!

lotfytronics said:
I NEED A SOLUTION FOR THE WIFI ,NOTHING WORKED!!it works sometimes,,,the problem is the famous problem of starting it,,,the lamp flashes but the tower doesnt show,,,!
i used every known rom and 2003se and wm5 nothing helped it works sometimes and someother times not,,,,,
it needs soft reset sometimes,,,and some times very resistant
my radio version now is 1.15 and 3.5.2 R5 wm5 and still sometimes i can start it and someother times i cant.....is there any fix for that?
i will sell my BA if i cant find one!
Click to expand...
Click to collapse
I know excatlh the problem you mean as mine has done that for a long time. however, since I flashed Helmi's Wm6 rom mine hasn't done it again. it maybe the fix you need then again it may not depending on your device.
Mine is originally and Orange M2000 and prior to trying Orange's last official rom and t-mobile's latest rom as well it was still doing exactly as you described. make sure your moel is listed in helmi's description of compatable devices. and remember to do pim backup and backup you Storage arear before flashing as it combines internal storage to main memory in the wm6 rom
hope that helps

I just got my BA a few days ago. Did the WM6 upgrade today, and the wlan was doing this.
I noticed that it was happening after I'd sync'd it and the wifi connection was disabled by ActiveSync. I went into the Connection Settings on ActiveSync on my computer (ver. 4.5) and checked the "Allow wireless connection on device when connected to the desktop"
So far, this has worked. I've been able to sync my BA, disconnect, and reconnect to my wireless connection without having to do a reset first.
Nita

wheatfree said:
I noticed that it was happening after I'd sync'd it and the wifi connection was disabled by ActiveSync. I went into the Connection Settings on ActiveSync on my computer (ver. 4.5) and checked the "Allow wireless connection on device when connected to the desktop"
Click to expand...
Click to collapse
This appears to be a bug in the ROM. Activesync on the phone doesn't always realize that the connection is gone and gets 'stuck' in a loop trying to sync to a now-missing computer. Closing activesync on the phone will also clear it and allow the wifi to work after syncing.

i flashed it with wm6 but the wifi probelm still exists,,,only the lamp flashes but no tower is showing,,,,,,,,,,and i tried the wlan manager,,,and the com manager nothing helped

I have exactly the same problem, i think its an hardware error.
the problem started half a year ago with wm2003, yesterday i flashed wm6 but the bug still exists
after multiple switch on-and-off sometimes the wireless works, sometimes it takes just a while 5-10 minutes.
if theres somewhere a solution, please let me know

after a soft reset open CommManager, Setup, Wireless LAN an Select "TURN ON WLAN".
This dont conect.
But, after you do that, you can use te On/Off button of Wifi on te CommMannager with any problem...
You need to do this, only one time after a Soft Reset.

Can this be done via a script, reg key or even a Visual Basic App that opens the Comm Manager and the Wireless Manager and selects these in sequence? I have a profile switching software (PhoneAlarm) and it works a treat all for the activatation of WLAN. Sometimes it works fine, others, it doesn't.
As I am running WM6 and it's lovely undocumented feature (bug) of the time and password both being in volitile memory, each time I take my battery out, I have to rebuild the 'ken device as I cannot unlock the screen. I have resorted to using SPB backup nightly and a reboot after backup (as the device seems to work better with a daily reset (hey, it ain't stable yet - we are still waiting Billy)). This is where the Wireless issue comes into play.
Do I settle for Profile switching with wireless powering on correctly or do I backup my device and ensure that I am not re-imaging the stupid thing every day when I take out the battery! Mobile device - bulldust! Not very mobile when you have to keep it plugged in to ensure the battery doen't run out! My Laptop is more mobile!

jriquelme said:
after a soft reset open CommManager, Setup, Wireless LAN an Select "TURN ON WLAN".
This dont conect.
But, after you do that, you can use te On/Off button of Wifi on te CommMannager with any problem...
You need to do this, only one time after a Soft Reset.
Click to expand...
Click to collapse
no, that doesnt work with my BA

GPRS broken in WM6? - Can somebody test?

I have an interesting situation with my Orbit. This never occurred with WM5, but only since WM6.
Description:
After a fresh boot, the device works perfect, and connects to GPRS when needed, and I am able to direct push my email all day long. Now, if I go into Comm Manager, and stop the phone radio, and then start it again, I am no longer able to connect to GPRS, and neither are any other applications. ActiveSync and DP don't work anymore, neither does IE.
The only solution to the above is to soft reset the device again, and things go back to normal.
Troubleshooting:
I've tried the regkey to keep GPRS always on. I've also tried to disable any today plugins that could be causing this issue. I've even tried a hard reset, but the same behaviour occurs. Oddly enough, this problem also occurs on a WM6 based Hermes device, and never did before when using WM5.
Something weird is going on with GPRS and WM6 in general. Sometimes, I will be on the train without reception, and when my phone gets signal again, GPRS will say it is connected, but it is not. I have to soft reset.
Needless to say this is annoying. Can somebody confirm that this issue exists with the base O2 WM6 rom? What about some of the other ROMs here that you guys/girls have? Does the same behaviour occur? My ROM and radio are just the defaults, no upgrades, etc.
N.

Hi There,
I am well aware of the problem, I currently work in a telecoms company and the main device we ship out is the XDA Orbit (Artemis).
Currently we are downgrading all devices so as to ignore the problem, but a permanent solution is being worked upon.
The HTC Touch's radio is identical to that of the Artemis, this problem does NOT exist on the Touch (Thanks for testing Pof!) So I atleast have ground to work upon, it is not related to the radio itself but the RIL (Radio Interface Layer) driver.
I'll let you all know if (or rather WHEN) I find a solution.

i've had loads of trouble with this issue and here are my findings:
the dopod sea 3.7 rom and and anything else based on it are the worst affected.
the o2 wm6 rom isn't too bad
tom and meschle's roms are both pretty much fine
I do a 20 minute tube journey every day so i have tested this quite well!
cheers
alex

I'm having the same issue in the Artemis Touch 2.1 Rom.
I found that when I disabled the Phone option, the Flightmode-option would enable. Now, when I want to enable the phone, I tab the Flightmode option to disable Flightmode. It then enables the phone automatically and successfully opens the GPRS connection.
Just done this a couple of times but for now this seems to be a workaround.
Read 'seems'

GuyBrush1978 said:
I'm having the same issue in the Artemis Touch 2.1 Rom.
I found that when I disabled the Phone option, the Flightmode-option would enable. Now, when I want to enable the phone, I tab the Flightmode option to disable Flightmode. It then enables the phone automatically and successfully opens the GPRS connection.
Just done this a couple of times but for now this seems to be a workaround.
Read 'seems'
Click to expand...
Click to collapse
The times I have had the issue with the O2 rom and the v.occasional times I have it with Tom/Meschle roms restarting the radio via flight mode always fixes it. With the Dopod and other 3.7 roms the whole radio seems to crash and you can't even get it into flight mode so soft reset is the only option.
This has been tested on all versions of the Artemis radio that are available.

same problem here on prophet. can connect. if i go ffline due to no signal, i cannot connect. after i switch to flightmode and activate phone again gpry works again. any patch?!.

holzzelt said:
any patch?!.
Click to expand...
Click to collapse
No patch, just better roms.