I've a dutch version of de artemis (compact 3) and I've sync problems (activesync 4.2). In the beginning everything went well. But after a while, when I want to sync again, the activesync icon turns around in the green colour but gives an error: "activesync cannot connect to mobile device". I've tried everything to solve it. The only way was to hardreset. After that I could sync again. But now, a few days later, it's the same story again. Can somebody help me?
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I have a Siemens SX66 from Cingular running Mobile 2003 and a laptop running XP SP2, Outlook 2003, and ActiveSync 3.8 and I can't get them to sync. The PC's ActiveSync shows the "Looking for Changes" message and then it shows a quick "Syncronization Error" message and then it goes to "Not Connected". I have been diagnosing this for several weeks with no solution in sight. I have an old IPAQ that syncs just fine with this PC. I have taken the SX66 to two other PC's, both with fresh images and new installs of ActiveSync and get the same thing. I have hard reset the handheld and soft reset it several times. I have switched from the cradle to a direct cable so I could try the serial port. I have checked all of my pst files with scanpst to resolve any errors that existed. It seems a few other people have had an issue that was similar and it seems to have magically resolved itself but mine just keeps hanging around. :evil:
I'm just wondering, does it sync okay via wifi? Have you installed any applications that adds to the sync process? Have you tried USB sync from a fresh Hard reset? And last, have you tries older/newer ROM or radio ROM (read wiki for how-to)?
My unit was an SOB when I first got it. Trial and error fixed it and it didn't happen in less than a week.
Have you tried deleting the partnership & then creating a new one?
I have tried to hard reset it several times. I've tried to start the whole process before and after I reloaded saved data to see if my local data was corrupt. I've deleted the partnership. I've uninstalled ActiveSync and reinstalled. I've tried to sync via USB, serial, bluetooth, and infrared. I've also tried the outlook repair tools (inside outlook and the pst report tool outside of it) on the PC. I've even taken it to a totally different PC with a fresh local version of Outlook. Siemens tried to tell me that its because I'm using Outlook 2003 and ActiveSync 3.8 doesn't work with that but that isn't true according to Microsoft's web site. I can't get ActiveSync to work so I can't install any software on it or upgrade/downgrade the ROM. I am running the latest and greatest ROM on the device.
Interestingly, if I set up the partnership as a guest partnership, I can explore the device just fine from my PC so I know that ActiveSync has a good link established.
To me, it looks like the whole ActiveSync chain gets connected and then it tries to read from Outlook on the PC and on the handheld. One or the other of those two things or the exchange of change information down the ActiveSync pipe is what breaks things but there are no diagnostics anywhere to tell me why or what to do about it.
Try to go into AS --> Options and untick all the option in the main box. That will will cause it not to sync with oulook. Maybe there is something in oulook that is keeping it from syncing.
Good suggestion but I've tried that (I just tried it again with a new partnership on a new PC to be sure). It doesn't give me the "Looking for Changes" message but it gives me the "Synchronization Error" message and then goes to "Not Connected". Keep the suggestions coming as something has to make this work.
You have just about tried to sync at the lowest basic level. It the above doesn't work, barrow another sync cable or take the unit to a shop and have them try to sync it with there cable and pc. You have figure out the problem
1. The USB cable/pins
2. The unit itself
3. Your PC or lappy (i doubt it though)
4. while you are there, ask them to test out activesync via wifi if they can
Delete AC from your PC- Reboot - Install AC on your PC, sync will most likely work again.
Had the same problem my self.
Thanks for the suggestion but I've tried that several times already. In fact, I have started from a fresh image on a different PC and get the same issue. Is there a way to do the same thing on the handheld without ActiveSync working? I'd like to remove its ActiveSync and freshen it but I don't know how I'd get a new copy installed since it won't sync.
Don't know how to just Install AC on your BA.
I Would try to Reflash the device with
1) The same Rom -> If it diddn't help
2) A Different Rom
I finally got it to work although I can't believe the solution. If you've gotten this far in the thread I hope that you have an SD card in the phone because that was the whole problem for me. I don't know how it works but if I have my SD card inserted when I connect the phone to the PC, it will error out every time. If I don't have the card in when I connect, it works just fine. Obviously, this appears to be a problem for Siemens to resolve but simply removing the card (as foolish as that sounds) may get you through this issue. Thanks for the assists and I hope that this solution helps someone.
Hi everyone!
I have already posted this thread on the Modaco forum but I'm still getting no answer. I'm posting it here. I know there are a few threads about ActiveSync problems but none of them solves my problem!
I'm using an Orange SPV M650 (French branded HTC P3300) for a few monthes now, and I've been successfully syncing it with ActiveSync over Bluetooth from the beginning. At this time, I had created a BT COM port with the Windows Bluetooth stack, configured ActiveSync v4.5 to authorize connections through that port ; then paired my PDAPhone to the computer and checked the "ActiveSync" option that was available in the services listing. I was then able to sync using the ActiveSync application on my PPC.
A few days ago I deleted the USB Bluetooth dongle on my laptop from the "Device manager", it's been installed back successfully on the next reboot BUT now I can't synchronize. The "ActiveSync" service no longer appears in the services list of my computer from the device's BT configuration tool. I only have "Serial port" showing.
Reinstalled ActiveSync twice, didn't changed anything.
What should I do?
Thank you!
(here are a few screenshots, French language used)
Up! Nobody's an idea?
i can only suggest something i do when i have similar problems:
1. uninstall everything involved
2. manually clean up all involved registry keys
sometimes, the remainders of not completely uninstalled programs can cause problems if you install them again.
i never ran into your specific problem, but trying this will at least make you forget your synch problem for the 60mins you are busy.
...and sometimes, above procedure even helps!
I had to reinstall from scratch Windows XP for other reasons and the thing is still not working! I really don't understand, I'm wondering if I'm not doing something wrong... How should I do?
Hey..
Hey found this manual for you..
http://www.htcwiki.com/page/activesync+via+bluetooth?t=anon
Thank you. It's exactly that way that I'm trying! The problem is at step 12, the only service available on my paired computer is a "Serial port", not ActiveSync. I double checked that ActiveSync was properly configured on the correct serial port and it is...
i had this problem with XP, i sorted it out, but cant remembe quite how i did it, i have a feeling it was to do with the COM ports that you use for blueooth. upgraded to Vista and no problems, my suggestion is to go to vista, its much better then XP and everything works.
I have hardware unsupported under Vista (pro-soundcard) and my computer is a little bit too old (512 MB of RAM are fine with XP, won't be with Vista). Anyway I'm okay with XP, I won't change my OS just for an ActiveSync problem.
Anyway I updated my Artemis with the B&B 3.7 WM6 ROM and now it works... Was a problem on the phone I guess.
Thank you for your help
First of all: I read the Wiki, I followed the instructions, and I could once get it back to life.
But I want to know WHY this happens over and over again.
The story:
I have a MDA Vario II (Hermes, Tytn) for a long time to sync my business mails and calendar- entries. Some Time ago I found this Forum and updated the Device to Windows Mobile 6 (i'm Using Schaps 3.54b) and everything works like a charm.
A few weeks ago my boss as well got the same device, and unfortunately he saw me using Windows Mobile 6 while he was using the T-Mobile Windows Mobile 5.
He wanted me to update his device as well. As I did not have ANY Problems with WM6, I did not hesitate to update his device as well.
The devices are like "clones":
Same Radio- Version 1.51
Same OS - Schaps
Same Applications: Onebridge Mobile Client as the only "non-schaps" - App
Same Configuration: HTC Home without Sound- Tab, no other Extensions on Home.
Same Provider (T-Mobile)
Of course they have different IMEI and different MAC_ Adresses, but that is what it is supposed to be.
But since I gave the device to my boss, he already had the problem the second time: The device will not go over the Windows- Mobile- Splash- Screen. The first time I did not search the WIKI / Forum and just did a Hard- reset and everything was fine again.
Today problems started the second time: First of all the device was not recognized by his laptop (and my laptop eather) any more: It said "Unknown device". And while it always charges (orange led on) for the first few seconds after re- pluggin, it stopps charging after the error- Message on the laptop.
So I thought: Maybe an akku- problem and interchanged his akku with mine.
And now i have the Windows- Boot- Stuck- Thing again.
It's not that I could not reanimate the device by Hard- resetting it, but I want to understand the reason:
How can it be, that exactly the same hardware with exactly the same software reacts that different.
By the way: This already is the second device for my boss, the first one has already been exchanged... After it had Boot- Problems (I reflashed original Radio, Firmware, so that they did not say anything)
Can anyone help ?
EDIT:
I tried leaving the battery out for 20 Minutes -> no success
I tried leaving it in Boot- Screen for 10 Minutes (or even more) -> No Access
I connected it to my PC and it can be found and gets an IP- Adfress that I can ping, but ActiveSync does not connect and the Screen is still a Windows mobile Boot- Screen.
At the Moment I'am trieing to get a log via USB- Monitor. I'm gona post it when I get it...
EDIT2:
OK, cause it's the device of my boss I now gave him mine (after a hard-reset and reinstalltion of the needed application) and reanimated his one by just doing a hard- reset. It came back to live instantly and now I will try to reproduce this hang with his device whilest him using mine. Seems that everybody knows how to reanimate, but nobody knows, why this happens... I'll try to find out and report it back if I can find the reason.
I have the same problem after installing the new HTC Plus plug in.
My ROM is the supa dupa lite one.
Now i need to remember how to do a hard reset!
edit - hard reset go tme back to 'normal'
i tried supa dupa and superstorage dlite, my phone stuck same as you are. .... at last i put any stable .nbh in microsd. then pushed power+ok+soft rest button... reflash back. successful!
Mine with Schaps 4.31 & Radio 1.54 also stucks in Windows Mobile screen after a few day upgrading ROM & radio then installing HTC Plus.
Hard reset does the cure, but I lost all the data.
So what's the culprit ?
i had the same problem, i understood the problem is the calendar.
if you have a schedule in the calendar, with a reminder or with nothing, and you turn off the pda, it will freeze in the windows splash screen when you try to turn it on. Until the schedule is ended.
i had the shap's rom 3.54b, and i resolve installing the 4.30 rom.
bye!
everytime I have had such issues..........was a corrupt installation.
when I am flashing I no touch anything anymore........just gun shy now.
having the same problem, any solutions yet?
I've searched but can't find the answer to this one - sorry if I've missed it somewhere. I have an unmolested T-Mobile UK MDA Vario 2 and I'm trying to install the official TM UK WM6 upgrade ROM.
On my desktop PC (which is properly paired to the phone through ActiveSync to sync with Outlook etc) running the exe results in a grey box with red text saying "Checking files on your PC" forever unless I unplug the phone. Then it will eventually launch the wizard. If I plug the phone in again and wait until it's synced and "Connected", the wizard will go all the way through to checking the existing version and starting the upgrade. However, when the upgrade starts the progress bar stays at 0% and the phone turns off!! Eventually it times out with a 260 error, and no changes have been made to the phone. The PC is running XP, but the only fixes I've seen for the 260 error are if you're running Vista?
I've also tried on my XP laptop - this isn't paired, so the connection through Activesync is just as Guest. The update still does the strange thing with the "Checking files on your PC" box if the phone's plugged in, but unlike the desktop PC the RUU won't talk to the phone at all - connection error before it can even verify the existing ROM version.
Can anyone help? I've been waiting for months to get WM6!
Cheers,
Tim
Phone just turns off?
OK, so now I've done a hard reset on the phone, paired it up to my XP laptop and told it not to sync anything. Now I get to the same stage as I do on the desktop - i.e. the phone switches itself off when the upgrade begins (at 0%), then the RUU times out with an error 260!
One odd thing I noticed is that if I plug the phone in with "Advanced network functionality" enabled (which it is by default) the PC tries to connect it as a new 10mb network card!? However, the RUU does the same thing whether this is enabled or not.
Getting desparate for help now - I've tried 2 different machines and even cleared the phone completely, what more can I do?
Cheers,
Tim
Try flashing from an sdcard. There are quite a post on it here, if you do a quick search you should be able to find the information and hopefully get your device upgraded.
It might be worth installig spl V7 from here before hand just in case anything goes wrong.
http://forum.xda-developers.com/showthread.php?t=296722
Working!
Thanks for the reply. Finally got it flashed using the instructions from here:
http://forums.cingular.com/cng/boar...thread.id=42389&view=by_date_ascending&page=1
Basically, you have to:
- Connect using Activesync and let it finish syncing.
- Start RUU.
- Activesync will close - ignore it and carry on.
- Eventually the phone will go into debug mode.
- Continue through the wizard - it won't be able to identify the existing rom version but this seems to be normal.
- Let it finish!
I was fiddling when Activesync closed - strangely, by disconnecting, restarting AS and reconnecting the wizard carried on and even identified the existing rom properly! It seems that it needs AS to connect to the phone initially, then it closes AS but keeps the USB connection open for the update.
Hope that helps anyone else with the same problem.
Cheers,
Tim
Hi.
i have a problem on my P3300. last month i had on my device the O2 premium, and from before installing it i had a problem with the earphone, i couldnt hear the voice of the ones i call, or called me.
Now since one week, i cannot sync my device to PC, in device manager of the PC shows that the Windows mobile Device #xx cannot start. Thus i cannot install other rom except the original from bootload. I did so, an at first call the issue was rezolved, even it worked with active sync, but then id went dead. It is chargeing trough usb but no sync.
I cant cid unlock it (i tryied from bootlaod and from started status, i soft reseted, hard reseted, did everything it came in my mind, removed the battery.... )
Please give me some advices to solve my problem.
Thanks a lot
try this...
start\settings\connections\untick 'enable adavnced network functionality'
tried this also....