Develop Bugs

O2 Uk XDAIIs Unlocked

Hi All i have just got my XDAIIs Unlocked by O2 for NO Charge At all
Just thought i would let you know

Thats great news
Which department did you speak to, billing, tech support or.... ?
Did they ask why you wanted to unlock your phone and if so what reason did you give them?
Cheers,
A.

i just called the independent support team got number from the O2 shop
called them on friday was told that it could take upto 21 days
i then called them today and i got the code
i now have a XDAIIs thats unlocked to all networks
and i saked about Warrenty
i was told as i had the code from them i was ok

XDA II S - Unlock
How do you go about getting this unlocked?

pjcltd said:
Hi All i have just got my XDAIIs Unlocked by O2 for NO Charge At all
Just thought i would let you know
Click to expand...
Click to collapse
hi...cani know how to get the unlock code from o2?..i got a XDA2s from uk 02can i plan to bring it back to my country to use it..how to getthe unlock code?

pjcltd said:
i just called the independent support team got number from the O2 shop
called them on friday was told that it could take upto 21 days
i then called them today and i got the code
i now have a XDAIIs thats unlocked to all networks
and i saked about Warrenty
i was told as i had the code from them i was ok
Click to expand...
Click to collapse
Would you please share the "independent support team" number?
And secondly, what reason u told them to get it unlocked? (e.g. going aboard? I got Orange Sim? or??)
Greatly Appreciated and your help in this matter will not be forgotten

unlock code
i called to o2 to ask for the unlack code theycalled me to wait 21 days only theycan giv me the code...but im in emergency..i need the code now..do u know is there any other way that ican get the code faster??wat u mean by support team??so havu unlock ur xda?how u do that?

if you call them again and tell them at you are leaving the uk it might help you out. IE tell me any thing to get the code
i have now found out that you can get the code in 25 mins or less if you keep calling them
hope this helps you all out

confusing!!
but my contact still haven finish...can i actually ask for the code now?icall to o2 few times..different ppl giv me different view..some customer service say i need to finish 12 mths contract only can get the code..one say 21 days..so confusing..u do u know any other way ican get the code??wats the procedure the time when u ask for the code??i plan to bring back to singapore to use.really appreciate your help..thanks alot.

All i can say is keep calling them
thats it realy the customer service department is large you might get lucky with one person.
Just keep trying
i nowhave had 1 other person form this forum say that they have had there unlock code
Just keep trying
But you must be plite tothem dont be rude as they will mark your acount

thanks
thank you so much..i will keep trying to call them..sometime is really hard to get a good one who willing to help u..everytime we called to service center they will actually make a record, am i right?

no not all the time if you get some one that will help you then they will make a record for the call.

I called 100 from the phone.
I had the same answers as well (21days/shop/not after12 months)
I called again and said I was going abroad and needed to use a local SIM card, he put me on hold for 5 minutes and then said it would be unlocked in 24 hours. Price 15£.
I'm not sure what will happen in 24 hours as, from what I am reading here, it is a lock on the phone not the network, Right? I should have asked him to give me the code over the phone?
I'll call him again tomorrow to see what's up.

02 XDA2s
was you given a unlock code for your unique device ?
or was it just working when they said it sjould be unlocked now
the reason i ask is 99% of customer service no nothing
Thanks

bdarras said:
I called 100 from the phone.
I had the same answers as well (21days/shop/not after12 months)
I called again and said I was going abroad and needed to use a local SIM card, he put me on hold for 5 minutes and then said it would be unlocked in 24 hours. Price 15£.
I'm not sure what will happen in 24 hours as, from what I am reading here, it is a lock on the phone not the network, Right? I should have asked him to give me the code over the phone?
I'll call him again tomorrow to see what's up.
Click to expand...
Click to collapse
Yes you need to call them back and you will get your code
as for the £15 i did not get charged that at all
but its a small price to pay for a simm free phone that is still under warrenty

bdarras said:
I called 100 from the phone.
I had the same answers as well (21days/shop/not after12 months)
I called again and said I was going abroad and needed to use a local SIM card, he put me on hold for 5 minutes and then said it would be unlocked in 24 hours. Price 15£.
I'm not sure what will happen in 24 hours as, from what I am reading here, it is a lock on the phone not the network, Right? I should have asked him to give me the code over the phone?
I'll call him again tomorrow to see what's up.
Click to expand...
Click to collapse
Same problem here, waited for 24 hours but nothing comes out, couldn't reach back the one who i've spoken to, even I've got her name, extention no., place of call center...really don't know hows the O2 CS working...Everyone gives me different answer.

i know its a big place but if you gave them your phone number it should be logged on the system.
Next time you call ask for a call ref
then they have to log the cal properly
i some times think that O2 CS dontdo there job as good as they sould do
Hope this helps

pjcltd said:
Yes you need to call them back and you will get your code
as for the £15 i did not get charged that at all
but its a small price to pay for a simm free phone that is still under warrenty
Click to expand...
Click to collapse
I called them again. Indeed they screwed up, They now told me that my request was logged but that it would take 21 days for them to retreive the unlock code out of the system.
The 24 hours timescale they gave me was to make sure that international calls were not barred on my SIM card.
I'm leaving for australia tonight unfortunately.

XDAIIs
pjcltd is there anyway i can quote your details to 02 , i must have been told 10 diffrent story`s so far i would luv to say just look at this persons account you dummies. if you need contact detail will be happy to supply
Thanks in advance

I did it at last!! :lol: :lol: :lol:
check here
http://forum.xda-developers.com/viewtopic.php?t=14435

Vodafone on XDA 2 Cannot make calls but says unlocked

Hi XDA developers,
Tnaks for all your help ! where would I be without you!.
I have got an XDA2 from ebay, when I got it I was told that it was unlocked, as my company uses vodafone I wanted to run the phone on that. I put the SIM in and vodafone comes up on the display, text messages can be sent and your unlock software says the phone is unlocked.
BUT, I cannot make calls, when I dial the number it simply beeps three times and then ends the call, when I try and ring the number it also will not connect ... please please help, ive contacted the seller and he says that it worked fine on O2, I havent tried a O2 Sim but is the phone faulty or is it a problem someone else has encountered with these devices !
Your urgent help would be gratefully apreciated. Thanks James :lol:

This is probably a blocked phone, it is either stolen or been subject to an insurance claim whereby the company has written it off and blocked the imei to prevent further use of the phone. It will work abroad as the imei will not be blocked in other countries. Sorry to be the bearer of bad news my friend. :shock:

Thankyou
Thanks for the response, I think you are correct.. What I think has happened is the person I got it off had a new XDA2i and I believe that this had been got from his insurance company.
Can you confirm that XDA's work with vodafone ! I know they do, and I will have to sell this to someone from ebay.com so they can use it in there country.
thanks and all the best
James
:twisted:

I'd see if I could borrow someones O2 sim before thinking getting rid. You might find it just doesn't like your Voda sim.
I don't think it has an imei bar as it wouldn't pick up a network and you certainly couldn't use sms on it.
JD

Imei bar does not prevent signal reception on some networks, it just doesnt allow access to the network. And yes it would be a good idea to try another sim, however it does display symptoms of a blocked phone.

I have an XDA II. I bought unlocked from Ebay some months ago. Originally I was using a T-mobile sim, which worked really fine, with good strong signal all the time. But when the contract ran out I decided to go with Vodafone. It was a wrong decision. The signal with the XDA II is crap, even though the same sim get about a 70% signal in my other phone, a Nokia 6310i. I get the same 3 beeps and no call.
If I goto to other places the signal improves but it's never 100%. I can make and take calls and SMS messages, but cannot set it up for MMS messages. Vodafone say they cant help me because they dont have any XDA phones and dont know the setting to input.
My conclusion is that Vodafone and XDA's dont work well together. I can only assume that the arial in the XDA II is more in tune with other networks like T-mobile.

UNLOCK MY XDA2
Well i got a link from here to Unlock my XDA2 from 02 to orange and it has worked ok thank you so much for the person for downloading the link all the best antony

The person posting the question has no problem with signal, it registers fine, he gets 3 beeps when he dials, then it hangs up, I would like to know the outcome because I am 90% sure it is blocked, however I would be delighted if proved wrong as the guy will then be able to use his phone.

Bad news
Hi, Thanks for your concern, and yes I did try and unlcok the XDA from your site, and aI also did a ROM up-date.
I have now tried the XDA with an O2 Sim and like we thought its totaly dead, not even a signal on this network...
Luckily, I have had a lot of interest from outside the UK, and hopefully will make a small amount of profit from selling the item on.... but unfortunatly the guy who sold it me wont respond to my e-mails!... I could contact his insurance company and advise them as to what he has done... but to be honest is it worth all the problems that comes with it!, as as usual I the victim will probably come off worse!.. so can anyone else tell me there views of the vodafone network and if I should try again with an XDA 2 that works in the UK!, let this be a warning to everyone to chheck the IMEI with O2 before they buy a second hand XDA!... thanks once again! :roll:

Vodafone is fine with xda 2, for value on payg you cant beat tesco, its 20p across networks but you can choose 3 numbers and you get to call those at 10p per minute and half price sms. O2 payg gives you 300 sms free for a tenner topup and free wap access over gprs. So according to your usage just take your pick. Sorry to hear the phone was blocked, I had it 3 seperate times with xda 1 phones, most of the time the person who made the insurance claim isnt aware of the fact the the imei is barred after being written off. The insurance companies could address this by demanding the damaged phone before paying up.

Thanks
Thanks for your help, ive now got rid of the dodgy XDA to france (hope to god it works there), ive got another of ebay for £160 and double checked its not IMEI blocked... and paid by paypal so I dont get stung again.
I use vodafone as its my corporate SIM, e.g they pay for all usage and private calls are really cheap... but I cant use GPRS ! YET!..
THanks all anyway ! alls well that ends well as they say

Nice one, and yes it will work in France.

i think i may have bought a stolen phone, please help

hi, i have recently purchased a touch pro 2 off ebay and i stuck my SIM card in it to find out i cant get a signal or make calls etc..
i really dont know what i should do.
please help. any advice is helpful.

Was it used or new?

used, he was selling as 'it no longer makes calls or sends texts'
if it was listed as barred theres no way i would have bought it. but with what he wrote it sounded fixable.

earni said:
used, he was selling as 'it no longer makes calls or sends texts
Click to expand...
Click to collapse
So you were suprised when you got it that it doesn't make calls? Call you provider they might be able to unlock it if the phone isn't broken to begin with. Next time i suggest understand what you are buying because this is a pretty ridiculous post. I am questioning my own judgment for even answering to this post.

i wasnt surprised it didnt make calls, i thought he may just have a bad radio or something but i checked the imei on checkmend and it shows up as blocked..

You bought a phone that the seller told you didn't work. You assumed the reason it didn't work was one thing, but it turned out to be another. Whether he lied to you as to why it didn't work or not, you still took a chance on buying a phone you knew was not working. Take your loss, learn from it and move on.

If the phones blocked then he has found/stolen it. Or put in an insurance claim saying it’s been lost/stolen.
If you paid by PayPal put in a claim giving reason that you were not told the phone was blocked. You will then get your money back.

earni said:
i wasnt surprised it didnt make calls, i thought he may just have a bad radio or something but i checked the imei on checkmend and it shows up as blocked..
Click to expand...
Click to collapse
bwaaaaahahahahahaha...that's what you get...!!!

earni said:
hi, i have recently purchased a touch pro 2 off ebay and i stuck my SIM card in it to find out i cant get a signal or make calls etc..
i really dont know what i should do.
please help. any advice is helpful.
Click to expand...
Click to collapse
I've had this situation before and although it turned out that the phone I had purchased wasnt stolen, the process will be the same:
Contact your Phone Network and give them the IMEI number and explain the situation. Don't worry - they are used to dealing with this type of call. They will use a database shared between all the network providers to find out the original and current owner of the handset and tell you whether it has been registered stolen or just blocked by the previous owner (this is what happened to me only I found this out a lot later).
If they tell you it is stolen, take the handset and everything that came with it to your local police station, including print-outs of any correspondence you have had with the seller - via the website market place or direct.
The police will give you a crime number and most probably take the device and the print outs from you to investgate further. You will need the crime number to get your money back later on.
Contact the market place and your bank (credit card company) and explain the situation and give them the crime number.
In most situations, the market place will give you your money back (withdraw it from the sellers account). If they dont, your credit card company will do the chasing for you but you'll need to try yourself first.
The market place may ask you for more documents from the police and the police will be very understanding. The police woman assigned to my crime number was very helpful and was in regular contact with me about how the investigation was proceeding.
The whole process may take 6-8 weeks. It can be drawn out but persevere and you will get your money back - and deservedly so.
Good luck and PM me if you need any further advice.

I thought gsm phones cannot be blocked?

DJ_MiX said:
I thought gsm phones cannot be blocked?
Click to expand...
Click to collapse
I am no expert but they can certainly be blacklisted by the owner and that was what I was suggesting.
http://www.unlockme.co.uk/blacklist.html was a site I read up on when I was faced with the same situation.

My phone was blocked. I rang up Orange and told them the situation and they unblocked it - to my surprise. At the same time, I had opened a case in eBay which went in my favour, but I decided to keep the TP2 as it's now working. In my case, I could get a signal (four bars), but it always came up with no connection.

Samsung Galaxy S2 been barred.Please Help

Hi All,
Recently purchased a Samsung Galaxy S2 from Gumtree online. It was only working on o2 network so got at unblocked from a guy at a market stall so that it works on all network sims. It was working fine for about a week but then randomly came up with a message saying "emergency calls only" and I coulnt make or recieve calls or texts even if i changed the sim to o2. The internet was still functioning correctly however.
Called network provider and have been told that there is a bar on it by an insurance company. Tried to get back to the seller but have not been able to contact him. Have reported him but I would just like to know is there any way to unblock this phone at all? Dont want to lose out on all the money spent on it. would it be worth downloading any unblocking applications if the phone has a bar on it?
Please any ideas, comments and suggestions would be greatly appreciated.
Apologies for the long message
Thanks

deadgalaxys2 said:
Hi All,
Recently purchased a Samsung Galaxy S2 from Gumtree online. It was only working on o2 network so got at unblocked from a guy at a market stall so that it works on all network sims. It was working fine for about a week but then randomly came up with a message saying "emergency calls only" and I coulnt make or recieve calls or texts even if i changed the sim to o2. The internet was still functioning correctly however.
Called network provider and have been told that there is a bar on it by an insurance company. Tried to get back to the seller but have not been able to contact him. Have reported him but I would just like to know is there any way to unblock this phone at all? Dont want to lose out on all the money spent on it. would it be worth downloading any unblocking applications if the phone has a bar on it?
Please any ideas, comments and suggestions would be greatly appreciated.
Apologies for the long message
Thanks
Click to expand...
Click to collapse
You could try unlocking it: https://market.android.com/details?id=eu.chainfire.sgs2simunlockcode&hl=en.

deadgalaxys2 said:
Hi All,
Recently purchased a Samsung Galaxy S2 from Gumtree online. It was only working on o2 network so got at unblocked from a guy at a market stall so that it works on all network sims. It was working fine for about a week but then randomly came up with a message saying "emergency calls only" and I coulnt make or recieve calls or texts even if i changed the sim to o2. The internet was still functioning correctly however.
Called network provider and have been told that there is a bar on it by an insurance company. Tried to get back to the seller but have not been able to contact him. Have reported him but I would just like to know is there any way to unblock this phone at all? Dont want to lose out on all the money spent on it. would it be worth downloading any unblocking applications if the phone has a bar on it?
Please any ideas, comments and suggestions would be greatly appreciated.
Apologies for the long message
Thanks
Click to expand...
Click to collapse
Unlocking (simunlock) wont help, besides you already have it sim unlocked.
This phone is blacklisted in your country and from what you said it was due to insurance claim. If I were you, I'd call the original carrier that the phone was in and report it. Maybe they'll send you to the police or something but through the carrier you could get to the seller as they still have details on who originally bought the phone.
Alternatively you can sell it further to somebody outside of your country who is not planning to visit your country as the phone will be blacklisted only in your country and nowhere else so it will work fine there only not in your country.

a.key said:
Unlocking (simunlock) wont help, besides you already have it sim unlocked.
This phone is blacklisted in your country and from what you said it was due to insurance claim. If I were you, I'd call the original carrier that the phone was in and report it. Maybe they'll send you to the police or something but through the carrier you could get to the seller as they still have details on who originally bought the phone.
Alternatively you can sell it further to somebody outside of your country who is not planning to visit your country as the phone will be blacklisted only in your country and nowhere else so it will work fine there only not in your country.
Click to expand...
Click to collapse
before going for the latter solution I'd check my local regulations first.. In my country for example, not denunciating a known criminal activity like this is considered akin to aiding an abetting the felon.

Anyone Work For AT&T?

I had a few questions I wanted to ask. Could you shoot me a PM? Or post here and I'll PM you.
Please

You could post your questions and the community could probably anwser them.
Sent from my Galaxy Nexus using Tapatalk 2

dingokevin said:
You could post your questions and the community could probably anwser them.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Question actually applies to T-Mobile as well.
Is there a way for an IMEI number to be check to see if it is currently active in their system?
I was in live chat with a T-Mobile representative for over an hour who said they have no way to see if an IMEI number is active in their system unless they are looking at a specific account. She also said that my IMEI number for my stolen Galaxy Nexus was never even listed in my account (I called and updated it a few days after buying it). After going back and fourth and her constantly contradicting herself over and over, she finally said "oh, my mistake, your IMEI number was in your account.....I was looking at the other number....guess that will be all, thank you for choosing T-Mobile" and disconnected while I was typing.
Anyway, sorry, angry rant.
I was told by the police officer to contact T-Mobile and inform them my phone was stolen and provide the IMEI number. This way, if someone else activates the phone with the IMEI number, I could find out. I would not be allowed to get access to account information, obviously, but I could inform the detective and T-Mobile could be issued a subpena for that account information.
Then, I'm being told by this lady that she cannot see any IMEI numbers unless she's looking at a specific account and it's not possible to search IMEI numbers.
So, yeah, that's my question.
For anyone that works for AT&T or T-Mobile, is it possible to know when an IMEI number is active in your network?

Man that sucks... I hate stupid people.... unfortunately just about everybody we buy phones from is a retard. Hope you find your phone or reach an amount of donations to buy an new one.
Sent From My Sprint Galaxy Nexus via XDA Premium

The lady was telling you the truth about looking up a IMEI number. I am a RSA with T-Mobile and in the store level as well as Customer Care level we can not just pull a tool up and check to see if a IMEI number is active on the system. We can check and see if a IMEI number is blocked from the network. Which I do all the time when a phone has trouble connecting to the network. This way I know if the phone was blocked or not. Now i am not sure if Tech Support can find this information or not but Care and the Store level can not find this info. Also when a Rep goes into someone account they do not see the whole IMEI number. The last number from the IMEI number is not displayed for us to see. Also since the GN is not a phone sold by T-Mobile the system does not display the name of the phone. We use a system called Quickview which gives us all the Customers info for their account. Under your number it only displays the model number of the phone since that is what is sent to T-Mobile's tower and displayed on the account. When you have a phone that T-Mobile sells the model number is not shown but the name of the phone is shown instead. If there is anything else you want to know just ask i am would be more then happy to help if I can.
Now when it comes to a SIM card yes i can tell you if that is active on the system or not. I can search for someones account with a SIM card.

Prod1702 said:
The lady was telling you the truth about looking up a IMEI number. I am a RSA with T-Mobile and in the store level as well as Customer Care level we can not just pull a tool up and check to see if a IMEI number is active on the system. We can check and see if a IMEI number is blocked from the network. Which I do all the time when a phone has trouble connecting to the network. This way I know if the phone was blocked or not. Now i am not sure if Tech Support can find this information or not but Care and the Store level can not find this info. Also when a Rep goes into someone account they do not see the whole IMEI number. The last number from the IMEI number is not displayed for us to see. Also since the GN is not a phone sold by T-Mobile the system does not display the name of the phone. We use a system called Quickview which gives us all the Customers info for their account. Under your number it only displays the model number of the phone since that is what is sent to T-Mobile's tower and displayed on the account. When you have a phone that T-Mobile sells the model number is not shown but the name of the phone is shown instead. If there is anything else you want to know just ask i am would be more then happy to help if I can.
Now when it comes to a SIM card yes i can tell you if that is active on the system or not. I can search for someones account with a SIM card.
Click to expand...
Click to collapse
Thank you so much for the detailed response. I was at work so I could not respond sooner.
I called Technical Support this morning and detailed everything to them. The lady gave me a number to the T-Mobile Legal Department and she advised me to provide the detective with the number. She said due to FCC regulations, she could not discuss with me anything related to IMEI numbers. She seemed to hint that the IMEI number was currently in use, at least that's the way I took it.
I spoke with my friend who works for the police department and he said unless it gets pawned I pretty much won't see it again though. So, basically, the police department is no going to bother checking to see if someone is using it.
Since FCC rules prohibit me from getting any information regarding who is using my phone now, and the police won't do it, I'm pretty much at a dead end.

Can you get your carrier to block the IMEI as reported stolen? At least that way the thief doesn't get to use the phone fully? Maybe call both AT&T and T-Mobile to report it stolen and possibly used on their networks.