Thought it might be a good idea to share info on the physical side of the BA.....ie from what height have you dropped yours and what was the damage?! Let's face it, it's going to happen at some point.
Here's mine so far:
Fell out of my shirt pocket onto the road :-(
Result: slider far more loose now. Also lost one of those little screws at the top of the device. Otherwise all ok! 8)
HPJ
02 re adament that mine was damaged by misuse. The whiststling screen happened without even cracking it.
The keyboard scratched itself through use.
Mine o god !
So far mine has survived a 1500 two way trip to Switzerland been held by a grip on my bike's handle bars and another one of 300 km one day
I was a little bit rainy but i covered it with celophane plastic
Also has survived the crappy bike charger i made....
BA rules (so far now)
i droped mine a few times on carpet and wooden floors, but no damage done to it. i have also droped it once outside in a carpark onto concret but it was in the holster. only damage that was done was it needed a reboot. bit strange.
after owning several phones and PDAs I have experienced dropping all except my IIs, though I just had it a few weeks ago I take extra care when pulling it out of the case. Now I have it protected in an aluminum case... Good to know the BA can take a few drops, but Id rather not test it myself :lol:
mike freegan said:
02 re adament that mine was damaged by misuse. The whiststling screen happened without even cracking it.
The keyboard scratched itself through use.
Click to expand...
Click to collapse
Whistling screen is a hardware component failure, you can't make it happen. Best you could probably accomplish is smashing the BA on a table a few times and just breaking the component completely
Chris
Have dropped it more than once and this one drop was near fatal.
Mine dropped straight out of my shirt pocket into a puddle...that too in the dark parking lot....when i finally found it - the stylus was gone, my 512 card had come out - and phone was dead.
Took it to the service centre next day - got it back a week later with no charge applied for the maintenance - infact since my body was majorly scratched due to the drops they changed it.
They asked me if i wanted to change it - and was willing to pay abt $50 for it - so i agreed.
Now my phone is inside a perpetual leather case with a new stylus and a 1gB card. incidently i got the leather case modified so that i never have to take it out or open the case - it its quite sleek and convenient.
rgs/DD
ive dropped mine almost 10 times now all from 5 feet or less and nothing is wrong with it minus one scratch
I've dropped mine a few times down the stairs but it's always been OK. The worst problems is the screwes in the top - these have come loose very easily and I have lost one. Anyone know wher to get replacements or what type they are?
The second screwI just keep tightening all the time. The keyboard has a scratch on it from constant sliding. But that's about it.
I dropped mine from a meter onto concrete whilst travelling at 20km/h. SD card and stylus popped out, machine crashed. I soft reset and then everything is fine except a few scratches and the keyboard is looser.
Fell over after a few drinks and cracked the screen, o2 wanted 180 for a fix i said how about i give u 25 n u give me a new fone..... god i love insurance :lol:
I had the ring tone set to old phone and the volume up full. It rang and i pressed the green button and held it to my ear. The button press didn't register and the phone rang again in my ear. VERY VERY LOUD & PAINFULL. My gut reaction was to throw it as hard as i could. Which i did against a wall :twisted: . It needed a hard reset but still worked. To be honest it was falling apart of its own accord anyway..
Been there also Griffy, think u pressed answer and it goes off in ya ear so bad my ear was buzzin for days, i always check now... never threw it though.
They can take sum punishment coz i was gettin replacment iv been testin how far or how hard i need to chuck it b4 i comes apart... all i can say is its a tuff little brick!
I think it all depends on how it falls. I've dropped mine twice. First time was on a hard wood floor from about 5 feet. Result: just a scratch. Second time dropped on carpet from less then four feet but keyboard was exposed. Result: face popped off and tore the ribbions connecting the two halfs.
I'm usually rough on equipment so for me this phone is too fragile, the keyboard is a nice feature but the sliding face makes for a week device.
Griffy wiffy said:
I had the ring tone set to old phone and the volume up full. It rang and i pressed the green button and held it to my ear. The button press didn't register and the phone rang again in my ear. VERY VERY LOUD & PAINFULL. My gut reaction was to throw it as hard as i could. Which i did against a wall :twisted: . It needed a hard reset but still worked. To be honest it was falling apart of its own accord anyway..
Click to expand...
Click to collapse
Hahhaha, I had the exact same experience with my IIs though I didnt drop it...I also have the old phone as my ringtone.... The problem with O2 is that they use only 1 speaker for ringing and earpiece unlike nokia phones and some other brands
Related
Fragility of the Dash
I am new in this forum and i am considering buying this phone. I need a phone that will last me at least a YEAR and a cheap smartphone. This seems to be a good phone. The problem is that i have heard many people breaking the lcd screen . How fragile is this phone? If it is that fragile of a phone, please recommend a good cheap screen protector. Thanx
I personally think the phone is built very well, and is quite solid.
No phone is meant to be dropped, but it does happen from time to time by accident of course.
The bigger the screen, the more chance it has to crack.
I have dropped my Dash twice on concrete in the case, no problem..
If I had dropped it outside of the case, chances are it would probably crack the screen at least one of those times.
Smartphones are not meant to be slipped into the back pocket, their target audience is the business person.
I agree with you guys, but a silicone skin is in part like to buy an insurance. I´ve dropped accidentally my dash a couple of times and the story would have been different if no skin is wrapping my phone.
Investment of 5 bucks is worth.
I droped my dash a few times and is still working, one thing i did was get myself a case to cover the phone, i hate when the screen gets scratch when you have it on your pocket. But overall personally the dash its a really good and reliable phone.
Great Phone
This phone is the best ive had ever... before this one was a blackberry pearl, hated it. I have loved every second of owning my dash. got it for 50 bucks and have dropped it on a couple of occasions, just dings and dents on the hard plastic/rubber casin, thats it... nothin wrong with the screen
p.s. runnin rickwyatt's newest rom and it is freakin awesome
I am probably the most anal person you would ever meet when it comes to my phones (as an example I have phones well over 5 years old that look brand new). No scratches, dents or dings will do. I bought a hard shell cover that snaps over the entire phone and I use a scratch proof screen cover. I have on occasion dropped my Dash and it never has had a problem.
This is a good phone, I dropped it a few times and works perfect still... Haha and especially if you upload the new rom you will rock it straight pimpin haha...
I live a little rough, and where I go, Dash goes.
When it falls out of my lap as I get out of my truck, and it lands on asphalt it seems to be okay, though I hold my breath till I see it function. It has slowly collected dings in the chrome edge. My truck is a bit high, to be fair.
If the alarm goes off in the middle of the night and you fling it with all your semi-conscious might because the end button wore out and you cant turn it off, however, it will probably break. Depends on your arm, I suppose.
It is not fragile compared to your average phone, but it has glass parts and they have their limits. As for the buttons losing function, I do use the bechooie out of it all day, every day. A lot.
Get insurance, take care of it. Respect your tool.
I had the same reservations about this phone as I considered it over a Blackberry Curve this past November. I googled on it and the stories of the cracked screens really made me nervous. People were stating that they would just crack on their own it seemed.
But since Suncom ran out of inventory on the Curve during that time, it narrowed my choices and I really liked the features of the HTC S621, so I decided to go with it.
So far (knock on wood), the screen has held up just fine. I even dropped it once on our very unforgiving hardwood floor, that rests on top of a concrete slab. It was not in any sort of protective case. It fell hard enough for the battery cover and and battery to fall out. I just knew that was it for my phone. But I picked it up, looked at the screen, no cracks. Reinstalled the battery and turned it on, everything functioning the same. Of course every drop could have a different result, depending how it lands and such. I may not get so lucky if that happens again.
Going back to all the nightmare stories about the screen cracking. I'm wondering if these were earlier versions of the HTC S620's issued by T-Mobile. Perhaps with later revisions of the HTC S620's or S621's they fixed what was ever causing the cracks to occur.
Anyways, I love the flexibility and the level of customization that can be done with this phone. I've already flashed my phone many times, and have tried all sorts of stuff on it. This phone is great for people who really like the ability to tweak their phones.
Thank you,
Tim
I don't know why people think the S620/Dash is "fragile"; mine has held up wonderfully. The only thing that is remotely fragile is the screen, which WILL break if you hit it hard enough (as it does on EVERY phone). The good news is that the screens are pretty cheap on eBay (US $25), and they are decently easy to replace. I made a tidy profit repairing and reselling a friend's Dash that he smashed while he was drunk.
I have owned my dash for a year and a half and have had no problems. I think a lot of the cracked screens were from back pockets and tight jeans...lol. I always use the pouch and have dropped it a few times. Nothing has ever broken, even the time I got out of my truck with the phone in my lap and it fell and I ended up punting it a good 8 feet with the battery going one way and the cover and phone another. Treat it well (most of the time) and it will last.
what a GREAT TOUGH phone
i have dropped my dash 3 or 4 times.. hard too! i have seen it land on its edge and once face dowm... not a thing happened to it except a ding where it hit on the cornner,, and the face looks great... not to mention,, the phone itself rocks too... (as long as you ditch the T-MO ROM) lots to do with it, and holds a good charge...
well worth the $$$$$
I dropped my Dash a few times on the concrete and it never got anything more than some scratched on the silver outer band.
I decided to do a little test for you all. So this weekend I ran my Dash over with my car just to tell you all what would happen. (Yeah, that's why I did it. I knew there was a reason.) It broke. The LCD is busted and the body no longer fits perfectly together. The middle of the keyboard looks a little indented as well. I can still make and receive calls, even via bluetooth.
Now since I helped you all, anyone want to help me get a new one? I don't mean to hijack the thread (and I've read a few others on the subject.) Am I pretty much hosed at this point ore should I try sending it to one of the repair places like pocketpctechs.com?
How to remove single scratch from screen?
Hello. I make stupid single scratch to my screen. How to remove it? I expect some home-style solution .
IS it bad
littleclown said:
Hello. I make stupid single scratch to my screen. How to remove it? I expect some home-style solution .
Click to expand...
Click to collapse
Mine has buncha little ones but dont distract from a beautiful machine
Most commercial scratch coverups are liquid acrylic-based. Even some liquid floor polishes (like "Future" in the US) can be used to hide some scratches. If it bothers you that much, there are people on eBay selling full housing replacements for the phone.
Try to use toothpaste, I heard that it works just run a little toothpaste and brush for a few minutes on the screen and then wipe it off. Usually this helps out quite a bit so give it a try.
Depending on how deep the scratch is, there are different methods you can use.
If you use Future to cover it up, be aware that water dissolves it.
My screen Died!!
Hi, my Dash screen turned completly white with a Black Stain in the middle like ink..does this means my screen died completley or do u think there is anything I can do to fix it?? I think something got burned inside...
It sounds like your lcd is broken. It should look like a puddle almost. I imagine you hit it or something. That does not have to be the case. It could just happen. that's wha they do sometimes when they go black like that. There is nothing you can do to repair that. Replace the lcd or the phone. That's it.
Ok. I'm starting to see more and more threads popup about their beloved TP2 taking damage, or getting destroyed. There are links starting to fly around and i thought before it got too crazy and disorganized, I would start to try to collect them into a single thread. Perhaps people could even tell their tales of how their device got damaged, their service experience, and most importantly, the cost of repair (if any).
I also plan to add other things such as backup software and links to parts when i find them.
Hopefully, others plights will serve as a list of what NOT to do to our phones. lol
==================================================
Manual
This is a site that contains all the service manuals for HTC devices. No link yet for the Touch Pro 2/Rhodium, but as soon as one is posted, ill add a direct link.
http://www.mikechannon.net/page1.html
==================================================
Parts
HTC Touch Pro2 BA S390 Battery (1500mAh)
Dutch Supplier
Soon as a U.S. supplier is found, i shall post it here as well.
==================================================
Backup
SPB Mobile Backup Full cost $24.99, but their is a trial download. (not sure if this supports device cloning)
Sprite Clone Mobile Clone software. Full seems to cost $300
==================================================
The "Wobble"
A lot of people seem to be complaining about their screen wobbling while tilted. Not sure why anyone is messing with it, but regardless, measurements have popped up. (typical guys, lol) My personal TP2 has ~3mm of freeplay. I personally, consider this acceptable. Others have reported as much as 9mm of freeplay. Its been said that HTC claims a little freeplay is normal. How much freeplay is normal to them, is unclear. From what i have gathered around this forum, is that others seem to consider exchanging it when its 5mm or more of movement. Ill keep everyone posted on this.
==================================================
Water Damage
Posting this due to a seemingly number of claims that the water sticker is far too sensitive, and in a fairly bad location.
Water Indicator Thread
==================================================
More to come later
(ok, i only found two or three posts pertaining to actual broken devices, but ive seen reply's here and their mentioning such things.)
*********************************************************************
Great post, should be stickied for future reference.
Story's so far. (thought i saw somewhere that someone had theirs runover, but cant find it now)
Washing Machine
Rough Landing
Hard Turns
Run over by a Car (this made me die a little inside)
Lyian said:
thought i saw somewhere that someone had theirs runover, but cant find it now
Click to expand...
Click to collapse
it was aegeuss
PumpAction said:
it was aegeuss
Click to expand...
Click to collapse
Ahh.. thank you.. Link added.
(also updated main thread)
*bump?*
Anyone have any more major issues with their TP2?
Lyian said:
*bump?*
Anyone have any more major issues with their TP2?
Click to expand...
Click to collapse
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
remarks said:
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
Click to expand...
Click to collapse
Yea, im including anything that might be considered a hardware issue, that would more than likely cause the TP2 to stop working, or need a particular part replaced.
Never thought i would have to post here. .
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
josh_prayyforplagues said:
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
Click to expand...
Click to collapse
I would be demanding that this persons car insurance cover it, as it was ancillary to the wreck. INAL but it's certainly easy to argue that if he had not hit you, you would not have dropped your phone.
Did anyone hear anything about newton rings or overheat damage on the TP2 like it seems to happen quite often to TouchHD users?
I am a bit afraid of that as HTC seems to deny warranty coverage for that kind of defect and the TP2 uses the same hardware (to large parts).
If you have insurance then you can easily get if fixed right? At least, most insurances also cover repairs due to own faults.
in my experience with Tmo and there insurance..
in the US they use a company called "Assurian"
they insure the LINE that you have with tmobile.. so basically whatever phone you have on that number, is supposedly insured...
they also say no matter WHAT the reason they will cover the cost of the phone...if you drop it, get it wet... crack the screen..whatever...
BUT... this is what i recomend...
before you put a claim in, call tmobile OR assurian, and just cassually ask about how the insurance works...ask what they would cover.. ( chances are they will cover everything)
next they first try to help you fix the phone ( if it were software related issues) then they tell you you have a 100$ deductible and they will replace the phone for you... and pretty much mail you a new phone..
in my circumstance i had a SE p900 i paid $1000 for... when i plugged in the ear peice it broke the internal connector and it never was able to use the handset speaker during calls...
they first "tried" to fix it on the phone by changing settings...obviusly to no avail.. then they said ok, no problem since tmobile doesnt sell p900's we will replace it with the best brand they do sell... unfortunatly none of the phones tmo sold was a valid replacement.. i told them no its unacceptable.... then then argued a little cuz they had to shell out $1000 because when i signed up they told me they would cover any phone for any reason..
anyways... after 100$ deductible and some time on teh phone, they cut me a check for $800....i was very impressed...
you should be fine, i dont think they will try to fix it, i think they will just replace it...also, MAYBE just tell them you lost it, they will replace it with deductible.. this way even though its crunched you will have SOME spare parts... but use caution because if you tell them its lost you cant EVER power it up on your sim chip. it shows on tmobile. then they will try to call you on insurance fraud...
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Ghost image...
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Finally I have sold my TP2. Traded it in for the Samsung GT-i8000 which will arrive next week.
Though I loved the TP2, it's speed and it's hardware keyboard, it bugged me that it is slowly falling apart (well, not literally).
When I first had it, the screen would hold up and wouldn't wobble much. Now it wobbles so much it annoys me. I guess that is normal wear and tear.
Anyway, that wasn't the most annoying part. It is normal for it to wobble I guess. The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
And last but not least, there were newton rings, slam in the middle of the screen. I can notice it when the screen is lit or sleeping. I went to HTC to see if they will fix it for me. Turned out they blame me for putting it my pocket and with prolonged pressure, it will create these rings... Damn! If I knew, I wouldn't of kept it in my pocket without any casing. Never knew my pocket will create these rings. Fixing it costs $1200 HKD. EAT MY SHORTS!
So all 3 added together, I don't want to keep it anymore. I don't want another because of the slider and wobbly screen. I went to Wilson Communications (Hong Kong) and traded it in and when they saw the Newton Rings, they said it is normal for large screens to have them as it's hard for the large piece of top layer membrane to keep rigid long enough. Eventually they all will give in and the rings will appear after prolong usage.
I personally disagree, I think only some will suffer from them as my HD is still ok, no rings whatsoever. Even after it has been in my wife's bag since April.
I also guess I can't wait until WinMo 7 comes out when it will support capacity screen. HTC has some new copyright thingy where you are able to use both a stylus and your fingers (not nails) to operate the system. Some kind of electro-stylus. So accuracy won't be a problem anymore.
Until then, I might have to keep my i8000 for a while. The mrs is not rather happy about me changing phones so often. LOL.
dougstoner said:
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Click to expand...
Click to collapse
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Screen back scratching keyboard
cocoaju said:
The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
Click to expand...
Click to collapse
Does anyone know if all versions of the TP2 are susceptible to the back of the screen scratching the keyboard (sans stickers, of course)? It looks like some versions (Original HTC, Sprint, Verizon and AT&T versions) have a slight ridge/seam around the perimeter of the kepboard that I assume may make the sliding mechanism better, while the T-Mobile USA version does not have this ridge/seam. Does this slight design change affect the susceptibility of the keyboard getting scratched?
khaytsus said:
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Click to expand...
Click to collapse
That crossed my mind, but I was EXTRA careful to never push too hard. I also kept it in the case on my belt, and never even came close to hitting it or anything. With the money I spent, I made sure I didn't.
I had to DOA my 2nd Pro2 for the same issue. I thought it was software related, but it wasn't. My 3rd one is flawless....
brucemeng said:
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Click to expand...
Click to collapse
I have had my VZW TP2 for a while now, and while I try to keep it scratch free it has had a bumpo and bruise before.
Yesterday is fell while I was stepping out of my car. I picked it up, brushed it off, and got angry when I saw a small knick, maybe 2mm long, in the screen. Angrily I turned the screen off and put it back in my pocket.
About an hour later I went to use the phone, and to my suprise, no touchscreen! LCD is fine, no distortion or damage what-so-ever.
Is it possible for such a small knick to completely trash the touchscreen?
I have tried multiple resets and cannot get it to recognize anything.
Short of replacing the screen and/or digitizer, anything I can do?
Vetack said:
I have had my VZW TP2 for a while now, and while I try to keep it scratch free it has had a bumpo and bruise before.
Yesterday is fell while I was stepping out of my car. I picked it up, brushed it off, and got angry when I saw a small knick, maybe 2mm long, in the screen. Angrily I turned the screen off and put it back in my pocket.
About an hour later I went to use the phone, and to my suprise, no touchscreen! LCD is fine, no distortion or damage what-so-ever.
Is it possible for such a small knick to completely trash the touchscreen?
I have tried multiple resets and cannot get it to recognize anything.
Short of replacing the screen and/or digitizer, anything I can do?
Click to expand...
Click to collapse
Not sure if I would calling dropping the phone a few feet from up in the air onto what I can only assume was concrete and not pillows a small "kick"
It sounds like your digitizer is pooched. If your phones under warranty just sent it away to get fixed. It shouldnt shake loose like that I dont think. I know things happen and theres nothing you can do about it when it does. With my touch pro I had a silicone case for it I dropped it so much.. And by dropped it I mean like it would fly 5 feet or more and then the back plate would shoot off and the battery would fly out... not good to do once let alone multiple times! I was sick of my silicone case (which I got after dropping the phone probably a good 10 or more times) so I took it off, a week later I was out on my back patio and had my phone in my shirt pocket. I was on my knees and bent over to pick up something and it slid out. Fell maybe a foot and I picked it up and there was a crack across the screen.. Son of a B$%^&H!
Just happened to land on the corner perfect I guess... Regardless point of that story is I wouldnt call the phone fragile by any means. These things are beasts! But as we know... stuff happens.
Hope it works out for you.
Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!
can you upload a photo?
Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.
I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it
Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that
Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.
That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.
I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.
Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.
I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?
Done some research for you - you're looking at 70 + pounds to replace it.
Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.
Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!
Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.
I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.
Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App
Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.
i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]
Don't CPW give you 3 months insurance for free as a come on?
That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App
Had my phone since it was released and I've just dropped it again, for the 3rd time, on hard kitchen tiles. Amazingly, it still shows no damage and everything works perfectly, 1 drop on previous phones has always meant cracks on screen, dents, scratches etc. I'm so impressed that it's as tough as HTC says.
Sent from my HTC 10 using XDA-Developers mobile app
This may have been pointed out to you already, but ... it might be wise to invest in a case or some kind of screen protection Unless you already have, but from what you said
" 1 drop on previous phones has always meant cracks on screen, dents, scratches etc"
Its is better to be safe than sorry. Adertised toughness is not a garuntee of no damage, and in my experience, Gorrilla Glass is one of the easiest things to break. Having tempered glass on top at least saves you from the worst case scenario.
I managed to pull mine of the kitchen table onto the hard tiles, got an impressive dent in the corner. Really surprised the screen survived. My son dropped my wife's G4 from a distance of about 1 foot on the same floor and totally destroyed the screen.
http://imgur.com/a/bXOYo
Dropped mine off of a work platform under a bridge at work. Fell about 30', survived. The one corner got buggered up a little, but it's in a hybrid hard plastic\tpu case never see it. I was completely dumbfounded when I picked it up and the screen wasn't broke. Phone works fine.
Yep. The day I got it I dropped it onto my hardwood floor so I quickly picked up the phone and checked for dings and dents. The phone was fine but the floor had a dent in it lmao.
It depends on where it lands, I must be unlucky as I dropped it from about 2ft with a gel case on it, It landed right on the top corner. I have a single crack going from where speaker is cut out to the side. its not too bad as its a tiny portion of the glass but annoying..
It's 99% random seriously.
Its saying safety belts are uneccary because you came out of a high speed accident without injuries..
jmkhenka said:
It's 99% random seriously.
Its saying safety belts are uneccary because you came out of a high speed accident without injuries..
Click to expand...
Click to collapse
Totally agree with this point, it's totally random (well to a degree)
For example there's a video of the One X with a user hammering a nail through a 2 x 4, really gives it the beans too (i'm sure you've all seen the video)
However the same phone my friend dropped his from hand to elbow height and the phone's screen cracked, little more than a month later i dropped a One S onto ceramic tiles from around 10 feet, nothing but a small dent, it's luck how it lands and as such it's luck as to what happens.
Not saying it's not a tough phone but it's completely unique in each case.
Grab a tech 21 and worry less.
In had great luck with drops also
Had mine slip from my hands and cartwheel down a flight of steps. Screen intact. A minor scuff on the corner. Most wiped away as of it were dust. Like some kind of self healing metal. Something I noticed, it would do this flip everytime the back touched the floor, made me think of how parkour runners tumble as they land. The chamfered edges I think we're designed to not only make it structurally sound, but also disperse fall damage. Why you barely see dings on it because it has the tendency to want to roll onto that curved back and when it does it just actually rolls, into the chamfered edge where it promotes a tumble. Without slow motion video I can't know for sure, but if I'm right, this is masterful engineering at work here. This is HTC engineers running virtual simulations at the design level for something most phone manufacturers never even dream of factoring in. .. And they get no love.
I would never try to purposely drop my phone, but it was dropped by my butterfinger hands and it still stayed intact so I agree... this phone is durable. All their years of experience has been shown because of their build quality.
I have dropped this phone so many times, its not funny. The bugger keeps going. This is the toughest phone I have seen. The solid build is why I chose HTC 10, and it has lived up to that every day. After having used this phone for last so many months, I can definitely say that this is one of the most underrated phones ever.
Lol @ all, just pop a tech 21 case on it and be worry free. No case means risk. Like I said before you can use a one X as a hammer but I've seen them break from less than 2 feet in height. It is complete luck. Of course the strength of the phone plays a part and the htc 10 is built like a rock, just don't risk it.. Plus it will scratch like hell including the screen.
HTC phones are tanks. I only put a case on if I'm partying lol. I've had 4 HTC phones and I've only broke my Evo 3d screen. cracked my galaxy s3 and iPhone 6 (3 times). I stopped using cases the entire time on HTC's since the m8 because I don't feel the need to, dropped both plenty of times without any damage.
my 10 may be 20 or more times dropped to ground on screen and back and edges nothing effected the screen and performances but cracks on edges
EDit: forget to mention beside these drops another phones dropped down on it from 2 meters nothing happned to screen just little cracks on sim tray .
I've dropped mine about 7x, mostly from standing height and left only a few dents here and there. The last one though, I had it in my inside coat pocked and leaned over and it slipped out (was only about 2-3' from the ground) but hit right where the front / selfie camera is at and cracked the screen from there all the way down. It was still fully usable which gave me enough time to do the uh-oh protection replacement. Definitely would agree with the 99% random comment.
Structural soundness is not random
I would argue that it is highly unfair to say that it is random chance that a phone breaks or not. Yes, it is random in the sense that you don't control how it lands. For example, it could land face down, or it could land on the side, which would stress the phone in completely different ways and maybe break it. However, whether it breaks, for every possible impact combination, depends entirely on the engineering of the phone.
If you randomly drop a hundred phones of the same model, on average, you would definitely see the difference between a well-engineered phone a poorly engineered phone.
Check out related YouTube videos:
HTC 10 vs. Galaxy S7 Drop Test!
Most Durable Smartphone of 2016 - Year End Summary Awards