so, for the second time in about 5 months, my dash lcd screen cracked. luckily (this time) i don't have to pay anything. it's apparently a known issue. is there anyway to prevent this from happening? this time the phone was in my jeans pocket with an iPod nano & i wasn't doing anything extreme besides walking. i tend to take good care of electronics so this is real annoying. also, i have a case i use
mjpuczko said:
so, for the second time in about 5 months, my dash lcd screen cracked. luckily (this time) i don't have to pay anything. it's apparently a known issue. is there anyway to prevent this from happening? this time the phone was in my jeans pocket with an iPod nano & i wasn't doing anything extreme besides walking. i tend to take good care of electronics so this is real annoying. also, i have a case i use
Click to expand...
Click to collapse
Use a holster or a protective case to carry your Dash. They are available on numerous websites. Also, you can buy protective screen covers. They have them in the accessories section on the T-Mobile website and many others as well.
sorry, i didn't mean the actual screen cracked. i meant it looks like ink exploded in the back ground. the actual screen is fine. it's behind it that's the problem.
Okay... so what's your question... or issue then ?
the screen appears to be cracked behind the actual 'glass'. so it looks like ink bleeding across the screen ( i saw someone else posted about this). i can't figure out exactly how/why this happens & t-mobile was of no help. i was just wondering if other people have experienced this. i found some related messages on another forum but no one had a solution to stop this, other than use a case. which i do.
I has a similar problem once.. Tipsy fiancy decided to grab my phone, knocked it into the leg of a table.. Cracked the crap outa the screen.. I ended up calling tmobile and saying "my screen doesn't work any more.." They kindly replaced my phone with no hastles..
if something like that happened, i could understand. the damn thing was in my pocket for about 1 minute!
Sorry dude - its broken.
The LCD has a couple of layers. One of back layers are broken.
This is one solution:
http://cgi.ebay.com/T-Mobile-DASH-E...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Search ebay for better offer.
This is some video tutorial:
http://youtube.com/watch?v=FI6bZ3L-hE0
hmm..apparently i didn't explain myself enough. t-mobile i sending me a new phone for free. i just want to prevent this from happening in the future. i guess i'll just step up the case i already have. i'm looking at this one:
http://www.boxwave.com/products/armorcase/armor-case-t-mobile-dash_2355.htm
I think this case is better:
http://cgi.ebay.com/Fr-T-Mobile-DAS...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Coz its simple, good looking and lite.
that's pretty much what i have now & my phone's broke twice now
i think i need something that protects the screen too. or HTC should fix this problem that numerous others have complained about.
littleclown said:
I think this case is better:
http://cgi.ebay.com/Fr-T-Mobile-DAS...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Coz its simple, good looking and lite.
Click to expand...
Click to collapse
I have that exact case - its pretty good! I've been using it for 8 months now and its been fine. I don't think it really helps the screen all that much, but I have a screen protector on too. The only problem is that the phone is not so grippy with the case on. Overall I'm happy and it didnt cost much. Actually I use another case
Actually I have this too:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=330152841341&ru=http%3A%2F%2Fsearch.ebay.com%3A80%2Fsearch%2Fsearch.dll%3Ffrom%3DR40%26_trksid%3Dm37%26satitle%3D%2B330152841341%26category0%3D%26fvi%3D1
Its for the Cavalier but fits (with the other case on too) perfectly. This one I love!
I put my phone ot shirt pocket - no movement, no problem.
during the winter, i always put my phone in my jacket pocket, never my jeans. and the two times i've put it in my jeans this has happened
therefore
i will not putting the phone in my jeans!
guess i'll just have to be even more careful than i already am. i ordered a nice case with a screen protector & shock resistant.
thanks for the help!
Yeah, that's gonna snap the first time he sits down, also! lol
Stick with a nice leather case. I'd recommend the nice, Palm branded, horizontal case they make for their Treo's.
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
----------------------------------------------------------------------------------------------------------------------------------
ORIGINAL POST:
So ...
Since the day or so after the initial recall I decided for once in my life I'll throw caution to the wind and take the plunge of no case or screen protector on my phone, It made me a little sick to my stomach to peel off the screen protector and case and take off for a busy day of work and school with nothing protecting my phone from damage. I figured I'd see a plethora of scratches by the end of the day, and I was able to try this test out because of the recall and Samsung promising to take the phone back regardless of the condition. To my surprise, nothing, not a single scratch, day 2, same and so on.
Fast forward a few weeks, recall phone is traded - STILL IN PERFECT CONDITION, not a screen protector or case has touched it in weeks. Granted I still coddled it, but no different than I would any phone I've had, and I treated the phone like it had a Screen Protector and case on it. Threw it in my pocket, laid it on my desk at work, sat it in my center console in my truck etc. Not a single scratch or dent.
Trade the phone in on Sept 21st and got my new "Safe" Note7, decided that I finally felt comfortable with going "Naked" on my phone after the recall device and have since, so about another week with my "Safe" device and still not a single mark or scratch to be found. I'm actually in the process of getting a replacement for my replacement through Samsung, nothing major, just a lack of quality control on Samsung's part that I have an issue with with this replacement device and Samsung is giving me no hassle about it. I assume my phone suffered from the rush of trying to fix the recall ... but who knows.
Anyways, I will continue going "naked" on this phone, I have no reason not to. And a screen protector just destroys the feeling of this beautiful phones feel and functionality, and really so does a case. i own the LED Wallet case which I love and plan to use here and there, and I probably own around 20 other various cases that I'm sure I will use for fun here and there, But for the most part I've felt the "Naked" feeling and there's no going back lol.
Point of this thread is, I'm not sure how people that are complaining about this phone being "easily scratched" are treating their phones, or if they maybe got defective glass or something. I haven't had a single problem, and when i say I'm anal about my phones it's an understatement, and I feel 100% confident in using this phone protection-free on a daily basis. Obviously you still have to take care of this phone and be extremely careful .... it's made of glass after all. And I cant endorse its drop capabilities lol, That i have no idea of, and hope i never do. But for anyone wondering how this phone holds up with no protection and a pretty active daily use ... so far with my Note7 ... perfectly fine, still looks like the day I opened it.
What issues did you have with your replacement that has caused them to replace the replacement?
This is an interesting test to run - i still have my original one, and the replacement, because Samsung decided the closest drop-off location for me is about 3.5-4 hours away without traffic... I'll be waiting until they call and give me another method to return it. Think I might carry it around and see how it holds up... would be an interesting test, as I'm pretty hard on my devices.
really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care
I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk
asaqwert said:
What issues did you have with your replacement that has caused them to replace the replacement?
Click to expand...
Click to collapse
The metal bezel on the left hand side of the phone is sharp, like almost razor-blade sharp. You cant see if from looking at it, but you can scrap your hand off it and it feels sharp and uncomfortable to hold. and the corners of the phone where the back glass meet the metal is also sharp on all 4 corners, the right side of the phone is smooth as silk though. very weird, but almost seems like it was clued together fast and off centered and shipped out to meet demand. $900 for a phone i HAS to be as perfect as possible, but this one wasn't forgivable.
winol said:
really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care
Click to expand...
Click to collapse
Yep, just be careful, life happens and that's not up to you, but if you're careful and conscious of your phone on you you should be alright, my wife is horrible about that, I drive a beefed up semi-lifted truck and EVERY time she goes anywhere with me, she places her phone on her lap and then hops out of my truck forgetting the phone was sitting on her lap. Drives me nuts. Her Note 4 has seen some shxt in its day, but still looks good and functions perfect, she wants to upgrade to a Note 7 which i hope she does, but shes gonna have to start paying more attention, because one of those falls out of my truck is going to destroy a Note 7 lol. Clumsiness for the most part can be prevented, just being aware, my phone is the most expensive thing I carry on me, so I always make sure its protected, and to be honest I've seen people smash phones wrapped in tempered glass screen protectors and otter-boxes, stuff happens, but I do my best to avoid it.
Itchiee said:
I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk
Click to expand...
Click to collapse
Oh this phone naked is like holding a wet bar of soap, its horribly slippery, But I guess that's the price you pay for a beautiful glass device lol I enjoy the way the glass looks and feels, but I do fear the slipperiness of it, so for me again anytime I pull mine out of my pocket I always ensure my grip is on point, anytime I feel the need to "whip" my phone out really fast I take a breath and realize that i don't actually need to lol, and when I hold the phone, i comfortably hold it with my pinkie finger under it so the phone rests on my finger. Bottom line ... take care of your stuff and be mindful and you should be alright, people treat phones like crap then complain that it cant take a beating ... drives me nuts ... its glass. Treat it like a $900 piece of glass lol.
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
Click to expand...
Click to collapse
At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.
imucarmen said:
At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.
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Click to collapse
Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol
Dmac1984 said:
Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol
Click to expand...
Click to collapse
I got the Skinomi clear skin and its been great so far. After you attach it give it a day to settle onto the phone because at first it doesn't look good but after a few hours I noticed it looked a lot better and the next day it looked perfect. The only problem I had was getting the sides to stick. I even used a blow dryer and I just couldn't get them to stay down but I ended up using the top burners on my stove to heat the edges up and then they stuck and they haven't come up since. The s-pen still slides smooth as well with the white inserts. It does have a bit of a texture which I could see would annoy some people but it doesn't really bother me.
What material are your pockets made out of, sandpaper? My original Note 7 (recall replacement arrives today) has never seen a case or screen protector and is completely unscathed. I have not even been as gentle as you described. So weird.
Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see.
Click to expand...
Click to collapse
I certainly believe your report of your observations and recollections, but your experience differs sharply from my own. I've been using unprotected Note 7s heavily (pre- and post-recall) for about a month, and I've acquired no scratches whatsoever.
When I check for scratches, I always use direct sunlight or a comparably bright source, and I rotate the phone through a range of angles in order to see any subtle defects. It sounds like that's not something you've been doing routinely, but rather something that just recently happened by chance. If that's the case, you may not really know when your scratches arose (or even whether your previous devices might have had similar scratches), which may complicate the diagnosis of how they occurred.
I trust we agree that the careful treatment you described could not have scratched even ordinary glass, let alone Gorilla Glass 5. So there are several possibilities. Perhaps the phone scraped against something sharp (even while it was in your pocket) without your noticing. Perhaps the process of applying or removing the case or screen protector scratched it somehow. Perhaps it came with subtle, hard-to-notice scratches already on it. Or could it even be that the phone isn't scratched, but rather has some sort of residue that rubbed off on it? (Have you tried washing it off with a wet paper towel and substantial pressure?)
Again, I trust your observations, but I'm curious as to how your scratches arose, and how your experience diverged from my own. I appreciate your taking the time to update everyone on your situation. And regardless of how the scratches happened, I'm glad you're getting a replacement.
Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
When i say im careful, I'm careful... I got the cold sweats when i saw the scratches lol I've coddled thus phone with mittens since i got it, like i said I lay it on tbings and then move that whenever I set my phobe on my desk for no otger reason but to avoid sliding my phone on any surfaces ... pocket always empty and clean, I don't play in the dirt or go to the beach, pockets feel like normal clean pockets lol. I mean people can make excuses for tge glass, he'll i did too when i saw the initial scratch posts, even started a thread praising the scratch resistance ... I seriously don't know how much more careful you can be with a phone as i have been with this one and it still scuffed. I'll grab some pictures with the wife's phone and post them.
It almost seems like theres a raised lips right before the glass dipps down.
Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.
Dmac1984 said:
Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.
Click to expand...
Click to collapse
You just wanted to use the fancy s-pen features and that drawing was your excuse. ;P
And I don't blame you :laugh:
Dmac1984 said:
Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
Click to expand...
Click to collapse
Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
When i say im careful, I'm careful...
Click to expand...
Click to collapse
I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
It almost seems like theres a raised lips right before the glass dipps down.
Click to expand...
Click to collapse
Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.
Gary02468 said:
Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.
Click to expand...
Click to collapse
No case or screen protectors since I got this phone last Sunday (Oct 25th) I didn't recall any scratches on my recalled unit so I didn't bother with protecting the replacement. But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone, how they happened? I don't know ... but they did .... The glass just seems soft and easily scratch-able. It shouldn't be, but unfortunately it is. And agreed, I've seen scratches come up from case use on my phones before so that is always a concern, but I didn't use a case on this phone, and I never sat the phone down on a hard surface, and never in a pocket with anything else, and the weird isolated scratched areas don't show signs of "pocket damage" ... they came from somewhere I get that, but wherever they came from, they happened with no effort or force.
Inspected my new phone that came in yesterday. Not a single scratch to be found in any light ... Screen protector should be in today so it'll get wrapped before I even use it and we'll try again ... I recommend to anyone who has a Note 7, wrap it up and keep it clean, this issue just may not be avoidable with everyday use.
Is GG5 on the back as well as the front? My rear is scratched only after 2 weeks replacement and general it wears a case. NOT impressed.
Dmac1984 said:
But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone
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Click to collapse
Well, the phone wasn't scratched by the skin of your hand, the cloth of your pocket, or the piece of paper you rested it on, so there must have been some other contact that you're unaware of. (I'll occasionally notice a small cut or bruise on my arm without recalling what contact was responsible. It happens.)
Regardless, thanks again for the update you posted, and good luck with your new Note 7. If my Note 7 ever suffers the slightest scratch, I will follow your example and post an update here too. So far, a month of heavy, unprotected use has not resulted in any visible imperfection.
I don't get why people are nitpicking this. I get this tone of "maybe you were careful but not careful enough". It sounds like we are discussing handling an egg.
The physics of it are simple and irrefutable, this thing will scratch, there is no way around it. And just because one hasn't scratched yet, or appears that way, doesn't mean it won't.
At this point, regardless of what anyone says or who wants to debate, it's safe to say yhe phone WILL scratch with normal, even careful use. I was one who thought "well the people with scratches must be abusing their phones" but as i type this on a scuffed, yet coddled Note7 I stand corrected. It doesn't affect my love for the phone but it should be noted that it WILL scratch easily regardless of how you treat it, i wish it didn't ... but it does. And I don't think it's batched based, pretty sure maybe even if you dont see any scratches there are probably some on your phone as I found by badically doing a microscopic forensic look at my phone the other day, the shinyness of thr glass seems to hide a lot of imperfections.
For years now, starting with the 1st gen Galaxy Note, I've not used any protection on my phones. Other than paint chipping (Note 3) or the rubber backing on my LG V10 pealing away, I've not had any issues.
Are any of you going naked with the Note 7? I'm about to get mine. Am a bit concerned because of the "premium" materials used on the Note 7. Is the phone liable to cracking? Or will it withstand the rare drop out of a trouser pocket onto a wooden/carpeted floor?
You will see reports here from people whose phones mysteriously acquired scratches. My own experience is that in the month that I've heavily used two Note 7s (pre- and post-replacement) with no protection, there have been no cracks, scratches, or other blemishes, either front or back, despite a couple of minor drops/bangs.
I'll put my 2 cents in as someone who goes nuts and buys 20 cases and all sorts of screen protectors before I even my new phone, to say im anal about keeping my device in perfect condition is an understatment, but after the recall I said "screw it" and went naked on my Note 7, felt amazing, liberating even lol, exchanged it, didnt notice a scratch or anything, but I didnt really fully inspect it either. And keep in mind even though I knew the phone was going back i coddled it like a baby. Got my exchange and couldn't bring myself to put a case or screen protector on, 5 days later, I was looking at my phone and caught some good light and the glass was all rashed up on the bottom back as well as the front bottom left.
You can check my post here for more details and people trying to argue that the Note 7 getting scratched is impossible.
http://forum.xda-developers.com/note-7/help/havnt-screen-protector-case-note-7-t3470482
Anyways, I have another new device I got in the day before yesterday, attempted to get a screen protector on, wouldnt stick on the corners so I said screw it, although the back protector stuck perfectly fine, as I type this my Note 7 is sitting next to me in its LED case, protector on the back glass, nothing on the front, after going naked for a while, it def hurt to see scratches, but the feeling of the phone with nothing on it was awesome, and I'm thinking of just continuing to go naked with it, the phone will get scratched but its not the end of the world, i need to loosen up with that, especially since I'm on AT&T next and the phone isn't mine after a year, which is what i want, i always want the newest phone.
I recommend reading my thread and gathering a conclusion from there.
Hope this helps!
Yes, feels incredible. I have almost never dropped a phone, and have never cracked anything on a phone. I use Jump on Demand, so as long as it isn't cracked/damaged, they don't care. Scratches do not matter during my trade-in. So off the case went (except when in the gym since it is much more likely to slip out of my pocket) and haven't looked back. I am a little more careful of where I put it down, but it feels incredible in the hand, and looks DAMN good with those curved edges... it's like the sides don't have bezels.
I've always had a case on this phone but never a screen protector.....
I have dropped it three times (i know), twice from the nightstand, and once from a low profile bed, all times onto a wooden floor.
I have had it in my pocket while on Transformers the ride at Universal Studios.
I have competed in a series of field games at work (tug o' war, volleyball) with it in my pocket.
Yesterday was at the driving range hitting a few dozen golf balls.
And so far so good.
Now that this recall nonsense might possibly continue I may need to find another phone as durable.... :angel:
Always naked. This phone is too nice to cover with an ugly case.
Just got my Note 7 Office Keyboard case in today (Never thought I'd own one of these) But im trying to find that happy medium between naked and protected and saw this case, the back reminded me a lot of my S6 Edge + Official case that was just a thin piece of plastic that snapped onto the phone by the corners, sp i grabbed it, not caring about the keyboard part at all, welp snapped it on and my expectations were exceeded! This is jusg like the S6 Edge + case I had except i like this cases textured back even more, looks and feels premium and is THIN so the phone maintains its beauty and feel, you don't have to keep the keyboard on it at all, but i will say im really enjoy the look and feel of the phone with the keyboard Attached too, functions great and protects half of the screen and wont allow the other half of the screen to touch anything.
For all you nudists out there looking for a middle ground like me, i definitely recommend The official Note 7 Keyboard case.
Had my phone since it was released and I've just dropped it again, for the 3rd time, on hard kitchen tiles. Amazingly, it still shows no damage and everything works perfectly, 1 drop on previous phones has always meant cracks on screen, dents, scratches etc. I'm so impressed that it's as tough as HTC says.
Sent from my HTC 10 using XDA-Developers mobile app
This may have been pointed out to you already, but ... it might be wise to invest in a case or some kind of screen protection Unless you already have, but from what you said
" 1 drop on previous phones has always meant cracks on screen, dents, scratches etc"
Its is better to be safe than sorry. Adertised toughness is not a garuntee of no damage, and in my experience, Gorrilla Glass is one of the easiest things to break. Having tempered glass on top at least saves you from the worst case scenario.
I managed to pull mine of the kitchen table onto the hard tiles, got an impressive dent in the corner. Really surprised the screen survived. My son dropped my wife's G4 from a distance of about 1 foot on the same floor and totally destroyed the screen.
http://imgur.com/a/bXOYo
Dropped mine off of a work platform under a bridge at work. Fell about 30', survived. The one corner got buggered up a little, but it's in a hybrid hard plastic\tpu case never see it. I was completely dumbfounded when I picked it up and the screen wasn't broke. Phone works fine.
Yep. The day I got it I dropped it onto my hardwood floor so I quickly picked up the phone and checked for dings and dents. The phone was fine but the floor had a dent in it lmao.
It depends on where it lands, I must be unlucky as I dropped it from about 2ft with a gel case on it, It landed right on the top corner. I have a single crack going from where speaker is cut out to the side. its not too bad as its a tiny portion of the glass but annoying..
It's 99% random seriously.
Its saying safety belts are uneccary because you came out of a high speed accident without injuries..
jmkhenka said:
It's 99% random seriously.
Its saying safety belts are uneccary because you came out of a high speed accident without injuries..
Click to expand...
Click to collapse
Totally agree with this point, it's totally random (well to a degree)
For example there's a video of the One X with a user hammering a nail through a 2 x 4, really gives it the beans too (i'm sure you've all seen the video)
However the same phone my friend dropped his from hand to elbow height and the phone's screen cracked, little more than a month later i dropped a One S onto ceramic tiles from around 10 feet, nothing but a small dent, it's luck how it lands and as such it's luck as to what happens.
Not saying it's not a tough phone but it's completely unique in each case.
Grab a tech 21 and worry less.
In had great luck with drops also
Had mine slip from my hands and cartwheel down a flight of steps. Screen intact. A minor scuff on the corner. Most wiped away as of it were dust. Like some kind of self healing metal. Something I noticed, it would do this flip everytime the back touched the floor, made me think of how parkour runners tumble as they land. The chamfered edges I think we're designed to not only make it structurally sound, but also disperse fall damage. Why you barely see dings on it because it has the tendency to want to roll onto that curved back and when it does it just actually rolls, into the chamfered edge where it promotes a tumble. Without slow motion video I can't know for sure, but if I'm right, this is masterful engineering at work here. This is HTC engineers running virtual simulations at the design level for something most phone manufacturers never even dream of factoring in. .. And they get no love.
I would never try to purposely drop my phone, but it was dropped by my butterfinger hands and it still stayed intact so I agree... this phone is durable. All their years of experience has been shown because of their build quality.
I have dropped this phone so many times, its not funny. The bugger keeps going. This is the toughest phone I have seen. The solid build is why I chose HTC 10, and it has lived up to that every day. After having used this phone for last so many months, I can definitely say that this is one of the most underrated phones ever.
Lol @ all, just pop a tech 21 case on it and be worry free. No case means risk. Like I said before you can use a one X as a hammer but I've seen them break from less than 2 feet in height. It is complete luck. Of course the strength of the phone plays a part and the htc 10 is built like a rock, just don't risk it.. Plus it will scratch like hell including the screen.
HTC phones are tanks. I only put a case on if I'm partying lol. I've had 4 HTC phones and I've only broke my Evo 3d screen. cracked my galaxy s3 and iPhone 6 (3 times). I stopped using cases the entire time on HTC's since the m8 because I don't feel the need to, dropped both plenty of times without any damage.
my 10 may be 20 or more times dropped to ground on screen and back and edges nothing effected the screen and performances but cracks on edges
EDit: forget to mention beside these drops another phones dropped down on it from 2 meters nothing happned to screen just little cracks on sim tray .
I've dropped mine about 7x, mostly from standing height and left only a few dents here and there. The last one though, I had it in my inside coat pocked and leaned over and it slipped out (was only about 2-3' from the ground) but hit right where the front / selfie camera is at and cracked the screen from there all the way down. It was still fully usable which gave me enough time to do the uh-oh protection replacement. Definitely would agree with the 99% random comment.
Structural soundness is not random
I would argue that it is highly unfair to say that it is random chance that a phone breaks or not. Yes, it is random in the sense that you don't control how it lands. For example, it could land face down, or it could land on the side, which would stress the phone in completely different ways and maybe break it. However, whether it breaks, for every possible impact combination, depends entirely on the engineering of the phone.
If you randomly drop a hundred phones of the same model, on average, you would definitely see the difference between a well-engineered phone a poorly engineered phone.
Check out related YouTube videos:
HTC 10 vs. Galaxy S7 Drop Test!
Most Durable Smartphone of 2016 - Year End Summary Awards