I've posted it before and posting it again.. The screen on my MDA III cracked somehow.. anyway not finding any replacement parts anywhere i called t-mobile (uk) and they had no clue what to do.. after i called a few times they gave me a number.. (HTC Europe).
After sending my phone in for "inspection" (note: i specified BT problems,screen hissing noise and mic problems aswell) i was told i had to pay for a new screen.
After sending them a cheque of £105.75 (90 + vat) or about 195 US dollars, I was told i had to wait for some time for it to clear..
That took 2 weeks. When it got cleared they told me "its being repaired.. it should be tested tomorrow and after is final testing you'll get it back". This was on a monday.. "u should have it by wednesday".. I called again on tuesday to check.. "u should have it by the end of the week.." then "early next week". this went on for 2 weeks!
Called up again today (monday) ..i was told that the motherboard aint compatible with the screen and they have to replace it. We usually fix orange ones.. not t-mobile he said!!!!?!?!?! what the hell? parts are different? We'll change it tomorrow and u should have it by wednesday...
(year right)
Anyway..
So they'll be changing the motherboard (unless its a cheap excuse to buy some time) to change the screen. The IMEI should be different then shouldnt it?
I've been without my phone now for 5 weeks and im utterly pissed off.
The only thing i hope is when (EVENTUALLY) i'll get my phone back, it will have a fixed microphone so ppl can hear me.. latest rom on (which t-mobile is doing nothing about) BT that works and a screen that doesnt hiss when on (even better if it aint got yellow hue). If its UNLOCKED it would ease off the anger!
Im asking everyone to place their bets, that in about a month when im estimating to get my phone back that nothing will be changed. They told me the whole LCD will be changed AND the motherboard.
Options are :
1. Only the touchscreen is changed
2. The whole touchscreen and lcd is changed
3. LCD and Mobo are changed
4. 3 with software updates and patches
5. 4 and unlocked
6. Send me another one with all the original problems (with a softer keyboard with a huge gap)
7. Send me my money back saying we cant fix it
Place your bets now
Come on Jimp!!! Where's the official odds for these bets :wink:
Anyway, I'll stick £20 GBP on secret option...
2a. - LCD/touch screen changed with updates but original m/board (sorry, can't help thinking they're fobbing you off to get more time and save on warranty shipping costs)
Then I want £30 GBP on another secret option...
4a. - 3 with Release ROM and bluetooth patch, badged as "NEW" ROM, neither of which fix any of your previous issues.
Let me know how you get on.
Dom
as expected..
still nothing as they are giving lame excuses again to delay.
couple more days.. and if they wont do anything im complaining to my phone company.
I was assured today that my phone will b fixed tomorrow definetely and i should have it by friday.. Even tho i heard that loads of times im quite hopeful..
I also asked if the whole lcd will be changed and the mobo and they said yes... the touchscreen AND the lcd is one unit and we will replace it along with the mobo.
I told him if the serial number would change since the mobo is different , he said the serial will stay the same but the IMEI will change...
Hmm. I thought the SN was calculated with the IMEI and vice versa. Oh well ... We shall wait and see
So...... two questions now
The first one is:
What was the outcome of this bet
The second:
I have the same problem with my 9090. Can you please give me the telephone number of HTC Europe?
Kind regards,
-Bastian
outcome
The outcome was after waiting for 2 months(!!!!) i was told i would be getting my phone back with a new screen and a new motherboard.. Thats their lame way of saying heres a new phone and we struggled fixing it..
They gave me a new phone(after i paid 110 quid uk) with a fixed screen.. but with a loose keyboard.
HTC Europe Co.Ltd.
Capella House, Snowdon Drive,
Winterhill, Milton Keynes, MK6 1AJ, UK
Tel: +44 (0) 8712230217
Fax: +44 (0) 8712230221
O2 XDA cracked LCD
Hi jimp,
Man, what a pain!
Thanks for posting HTC Europe's address, would you know if they have an e-mail address.
I'm located in California and have the same problem with my O2 XDA IIs and have had no luck with trying to find a replacement LCD.
Also, how did you track your device, did the give you an RMA prior to sending in your unit?
Thanks
Re: O2 XDA cracked LCD
marcom007 said:
I'm located in California and have the same problem with my O2 XDA IIs and have had no luck with trying to find a replacement LCD.
Click to expand...
Click to collapse
Check out PocketPC Techs in southern California; they might do LCD replacements.
they gave me an rma ye..
The address is only for EU customers.
HTC must have a US support.
Better off going with pocket pc tech for screen replacement tho
Thanks for the info jimp.
Unfortunatelly there is no HTC support in the US that I have found. I'm also trying to work with PocketPC techs but they are not sure that they have the correct LCD for the O2 XDA IIs. They and another company PDASmart.com need an LCD part number to verify. Apparently, according to them, HTC changed the LCD model in their later productions.
Thanks again.
This sounds totally wild.
I can not belive that who ever import the BA to your country, does not have several repair shops around the country.
There are many Phone/PDA repair shops around, and importers normally have agrements with them.
I had mine fixed here in Norway.
Just drove in and delivered it, and without a receipt. (They just check the IMEI)
Drove back 3 days later, yep all done and ready.
It's not just wild, It sucks!!! :x
If I can not fix my XDA, it's going to suck even more. Worse is that I really liked the device. It was perfect for my work and play (as most of you that have them know), but I'm not sure that I would buy another one because of the lack of support and the cost.
The XDA IIs is not exported to the US via normal channels so there is NO support for it. There are a some service providers that have the Himalaya , but not the Blue Angel (yet anyway) availabel to US consumers. After weeks of contacting O2 in Europe and Asia to purchase one they pretty much told me to go away (in a very poplite manner that is). So I bought a used one (like new condition) from a private party on e-bay and he faxed me his original receipt from the vendor he bough it from in December. When I contacted the vendor, they did not even want to deal with me becasue I was not the original owner.
So my ET4g was stolen on Monday night.. I'm in the Dominican Republic and Sprint's domain doesnt work here so I can't find a number to call or email address to report it. Could someone look these up for me? An email address would be the best but a phone number would work too. I didn't add international credits so roaming wont work here I don't think.. I tried and it didnt.. but I think the 3g roaming will work so I'm a little worried and want to get it reported. Also does anyone know if Sprint can do anything to the phone to lock it down? or just blacklist the ESN? Thanks in advance.
"EDIT" I just noticed I posted in the general .. not QA forum.. Please move if your a mod. sorry
Maybe this will help
If your device is lost or stolen, contact us immediately at 1-888-211-4727 to suspend your service.
If you have Total Equipment Protection or if you are part of the Equipment Replacement Program, file a claim and check its status online at www.phoneclaim.com/sprint. There is a non-refundable deductible for each approved claim, determined by the model of your device. You can also call Asurion Customer Care at 1-800-584-3666 to file a replacement request or to check on your claim or shipping status.
If you do not have either program, you are responsible for replacing your lost or stolen device.
thanks for the info.. I went ahead and called the number and had the phone restricted.. hopefully not too late. When I tried to file a claim with asurion it knew I had a epic touch 4g ... but it only offered me a evo3d.. it says I need to call if I don't want to continue with it.. what does that mean? When I call do I need to be ready to be on the offensive? or does it mean I may have to wait for a replacement?
The issue is that the ET4G is on backorder...if you're willing to wait 1 to 2 weeks than tell them to process it as such
Sent from my SPH-D710 using xda premium
I recently purchased GSM Galaxy Nexus from Expansys-US and not long after that I accidentally dropped the phone and cracked the screen. I am currently residing in US. If this happens to you, do not expect assistance from Samsung UK. They cannot assist you if you do not reside in UK. Here is the email threads that I have exchange with Samsung UK.
My First Email
I have purchased Galaxy Nexus from expansys-usa.com, but I live in XXXXX USA. I have issue where the fortified glass is cracked around the front facing camera. I need to have this issue fixed. I registered my product on UK Support site and opened up inquiry. The response I received from UK Support is that they cannot help me at all since I do not live in UK. When I try to register the galaxy nexus on US site, I was not able to do so since it can't find galaxy nexus. I really need to find out how to get this issue resolve. Please provide me step so I can talk to someone that will help me resolve this problem.
First Samsung Response Email
Customer reference number: XXXXXXXX
Email response ID: XXXXXXXX
Please quote your customer reference number when contacting Samsung
Dear XXXXX
Thank you for contacting Samsung.
I'm afraid that since your phone's screen was damaged this will not be covered under warranty anyway. I
would therefore urge you to bring your phone to a local mobile phone repair shop and ask them to repair it as
Samsung UK cannot repair this under warranty.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards
Ciaran
Online Support Team
SAMSUNG Customer Support Centre
Second email I wrote is to ask if they can provide me a Service Center I can contact so I can receive the repair service. Here is the second response.
My Second Email
The answer you gave me is not very helpful at all. The problem is Samsung so-called fortified screen is not so fortified. It's cracked and for the ten billionth times I know that it's not cover under the freaking warranty. Now as Customer Service try to figure out how you can help me. There is no local phone repair store I know that can help repair Galaxy Nexus which has not been release in US. Why can't I send the phone to UK to get it repair? What's the cost of the repair? What's the cost to have the phone shipped back to me? Where can I send to the phone to be repair? Why can't you guys give me that information? If this is the kind of service I get from purchasing products from Samsung. I will refrain buying from Samsung altogether in the future. If you, Customer Service, can't solve this issue please escalate to your manager. If your manager can't do it, find someone who is competent and capable of assisting me in solving this issue.
Second Samsung Response Email
Customer reference number: XXXXXXXX
Email response ID: 2106733927
Please quote your customer reference number when contacting Samsung
Dear XXXXX
Thank you for contacting Samsung.
I am sorry to hear that your screen has become broken.
I would suggest you get in contact with the following service centre to see if they will accept the phone in for
repair from outside the UK.
Regeneris Limited
32 Fountain Drive
Inchinnan Buisness Park
Renfreshire
PA49RF
Glasgow
Phone +44 141 812 1111
As this damage is not covered by warranty this is the best solution I can provide you with. I hope this resolves
the issues you are facing and you get your phone back soon.
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards
Chris
Online Support Team
SAMSUNG Customer Support Centre
Then I contacted Regeneris Limited in UK for service assistance. Here are the following email message between Regeneris and myself.
My email
Support,
I was recommended by Samsung to contact Regenersis in regards to repairing cracked screen on Samsung Galaxy Nexus. I also have been informed by Samsung that the warranty does not cover cracked screen. If Regenersis can service cracked screen on Galaxy Nexus, I am curious to find out the cost of the service plus the price of shipping to XXXXX, US. Approximately how many days will it take to fix the problem?
The screen is cracked around front facing camera.
Regenersis Email
Good Morning
Thank you for your email.
Can you please advise if you purchased your handset from the UK.
If you did then we will be able to repair this for you.
It costs roughly £100-200 for the screen to be repaired plus about £10 to return the handset back to the US.
Regards
lorna
My Email
It was purchased from http://www.expansys-usa.com/
Regenersis Email
Hi
As this handset was purchased from the USA we are unable to repair this here.
You would need to contact Samsung to find out where the handset can be repaired in the USA.
lorna
So far as you can see I have been receiving a great customer service. Even though I bought my phone form Expansis-US which is part of Expansis in UK, I was told that they cannot do anything for me in term of service. Then I wrote back another email to Samsung UK and here is what I have received for the reply.
Third Samsung Response Email
Customer reference number: XXXXXXXX
Email response ID: 2106785983
Please quote your customer reference number when contacting Samsung
Dear XXXXX
Thank you for contacting Samsung.
I am sorry to hear that your screen is broken and that Regenerise is unable to help you.
As you are not in the UK I cannot offer further support in this matter. You will need to contact SamsungUS to
find a repair centre in your area.
This information can also be found on our American website.
www.samsung.com/us
If you require any further assistance, please contact Samsung again and
we will be more than happy to help.
Kind regards
Chris
Online Support Team
SAMSUNG Customer Support Centre
From that email, Samsung UK literally informed me that I am SCREWED for purchasing their product not specifically made for US market. I am hoping that since the release of Galaxy Nexus even though it’s not the same as GSM version, I would be able to get some sort of assistance in repairing my cracked FORTIFIED screen. Please find someone that can help me getting this issue resolve. If you are going to email with the similar answer to Samsung UK, please don’t bother. I want a resolution to cracked FORTIFIED screen.
Suggestion for resolving this issue:
• Provide me a service center in US where I can service my phone.
• Provide me the cost of repairing the so called FORTIFIED screen.
• Provide me that length of time it will need to fix the issue.
I just opened up another ticket with Samsung US. Since Verizon Galaxy Nexus is available in US, I am hoping that Samsung US can help me with the problem. Stay tune for future update.
I'm probably not offering much help, but maybe you could try contacting Samsung CDN and get the info you want.
Just a thought.
Hope you get your phone fixed.
Apologies if this sounds rude, but you should've asked expansys if they would be willing to ship your phone to the UK for repairs before buying it or at least looked up Samsung's international warranty handling (as you found out-nonexistant). Handtec states in their terms that they are wiling to do this if you ship the phone to them, expansys makes no mention at all about the warranty of this phone.
I'm sure if you can buy the glass from ebay or another seller and take it to a local phone repair shop they can fix it for you.
Also-I don't believe cracked glass is covered under warranty, you would have to pay for it out of pocket regardless.
So you dropped your phone, and after one email from Samsung basically telling you it's not covered (because its not) you decided to be an ass to the customer service rep? Real nice.
I was also under the impression that Expansys-USA would handle the warranty situation for you, similar to the way Handtec does (i.e., you send the phone to Expansys, they send it to the UK to be serviced, it gets sent back to Expansys, and Expansys sends it back to you). Have you contacted them as the poster before me has suggested? Please keep us updated. I'm curious to hear how this is handled.
You went about this all wrong.
First, you need to contact expansys and use them as an intermediary.
Second, your email to Samsung USA is laughable. You seem to think that because your phone has a fortified screen, it should be invulnerable to damage.
Third, being kind and constructive will achieve more than being snide, condescending, and sarcastic. I am confident you will learn from this valuable experience.
Sent from my Galaxy Nexus using xda premium
you will not get warranty period
even if you did buy it locally
a screen damage is a PHYSICAL damage, no factory warranty covers that.
only if you buy expensive no hassle warranties from like Best Buy and such, and they will only let you fix it ONCE! that's all
just google or search ebay for replacement screens, and do it youself as many members have done in the forum
average $200 ~ $250 + shipping cost + taxes where applicable
or better yet, chop the phone to pieces and sell it as part you get more money out of it that way, then buy a new phone
This is called grey market electronics and has always been iffy.
Stock ICS OTA 4.0.3
AllGamer said:
you will not get warranty period
even if you did buy it locally
a screen damage is a PHYSICAL damage, no factory warranty covers that.
only if you buy expensive no hassle warranties from like Best Buy and such, and they will only let you fix it ONCE! that's all
just google or search ebay for replacement screens, and do it youself as many members have done in the forum
average $200 ~ $250 + shipping cost + taxes where applicable
or better yet, chop the phone to pieces and sell it as part you get more money out of it that way, then buy a new phone
Click to expand...
Click to collapse
I don't think the OP expected the screen to be fixed free of charge. Normally, if you crack your screen, the manufacturer will fix it for you for a price. For example, my mother shattered the glass on her Nexus S a few months ago and Samsung US had her send it to them and replaced the screen for something like $150. I assume this is what the OP was looking for.
the thing is on his emails tone, and the way how Tech Support or Customer Service people reads it is
"i want my screen replaced free"
so they will automatically give them the typical reply which you see quoted on the first page
he should have sent an email asking
"Which service centre do i sent my phone, to have my broken screen replace, and how much the repair it cost?"
then you will get the proper response from the CSR people or TS people
AllGamer said:
you will not get warranty period
even if you did buy it locally
a screen damage is a PHYSICAL damage, no factory warranty covers that.
only if you buy expensive no hassle warranties from like Best Buy and such, and they will only let you fix it ONCE! that's all
just google or search ebay for replacement screens, and do it youself as many members have done in the forum
average $200 ~ $250 + shipping cost + taxes where applicable
or better yet, chop the phone to pieces and sell it as part you get more money out of it that way, then buy a new phone
Click to expand...
Click to collapse
Don't mean to be rude but Best Buy's warranty is about $10 per month which is a few dollars more then carriers insurance and you get unlimited repairs, you just have to wait the 2-5 days it takes to get the refurb back. Know this from personal experience, I've sent some kids iPhone out about 5 times for cracked screens because he refuses to get a case because he doesn't have to worry about paying deductibles and nonsense.
On topic: Try buying a screen and checking out local computer repair shops. I know where I live if you buy the screen my local computer repair shop will replace it for a fee.
mcp2009 said:
Don't mean to be rude but Best Buy's warranty is about $10 per month which is a few dollars more then carriers insurance and you get unlimited repairs, you just have to wait the 2-5 days it takes to get the refurb back. Know this from personal experience,
Click to expand...
Click to collapse
that's a different warranty, the one i had in mind was the $250 for the life of the phone, and it is transferable to the refurb or replacement phone.
but it was not a monthly payment of $10
that might be a different plan i'm not aware of
either case i would not pay monthly, that's probably how they recoup the loses, as you will be forever paying until you cancel it
From what I've read it's near impossible to replace the glass in the phone because it's fused to the housing. Have to replace the screen and housing with glass.
AllGamer said:
the thing is on his emails tone, and the way how Tech Support or Customer Service people reads it is
"i want my screen replaced free"
so they will automatically give them the typical reply which you see quoted on the first page
he should have sent an email asking
"Which service centre do i sent my phone, to have my broken screen replace, and how much the repair it cost?"
then you will get the proper response from the CSR people or TS people
Click to expand...
Click to collapse
Agreed. OP, you definitely could have used a different tone. Either way, contact Expansys and see what they tell you. And please report back here once you do, if you don't mind. I'm sure a lot of people would be curious to hear how this will be handled.
OP, your communications with the service center is awful. To the point I could call you an ass.
The first thing you did wrong was contact Samsung UK even though you live in the US
Basically, you're like "I bought a motorcycle from Brazil and now I've gone through customs, imports, registration in Japan so I can ride it. Brazil, even though you didn't authorize the export of the motorcycle, even though you don't operate in the Japan market, even though you guys speak a different language, even though you're half a world away, I want you to take care of my motorcycle cause I crashed it into a car."
Am i missing something? You broke the screen, the GSM verison isn't avaiable in the us. You bought the unlocked UK version, find a local shop and get it repaired. No need to be an ass. Samsung didnt do anything wrong here.
I already contacted Expansys-US and there is nothing that they can do for me. They suggest that I contact Samsung UK. Those are series of emails, not just one emails from Samsung. I was polite at first but after series of emails without any answers to my questions I started to get angry.
I already know from the second email from Samsung UK that it's not cover by the warranty which I am ok. I am willing to spend money to fix the screen. It takes another 4-6 emails for me to find out that service center in UK cannot do anything at all even though I am willing to pay for the service.
In the end all Samsung could do was to inform me there is nothing they can do for me. All I want is a place where I can send my phone to be service, and I will pay for it. That's not much to ask. If they can answer my question at the beginning, I would not have been rude to them. After series of emails, I had enough. I just want to let folks know that's all.
The answer you gave me is not very helpful at all. The problem is Samsung so-called fortified screen is not so fortified. It's cracked and for the ten billionth times I know that it's not cover under the freaking warranty.
yeah, that kinda tone wont garner you any sympathy, especially if its your "SECOND EMAIL' - not quite the billionth time
grow up
The fact that you bought a grey market item means there is no warranty. ADD to the fact that you are talking to the UK arm of Samsung makes it a tough situation.
Expansys-US probably did not help you because they knew that this was something that is not covered under warranty. What did you expect them to do? Find a place that you pay to repair it and have them handle it? That's on you.
You probably will not find any luck having to do anything with the UK. Maybe try Samsung US and say you bought a Verizon GN and ask them if they would be able to repair the screen for a cost? Or ask them where you could send it?
aldo37 said:
Expansys-US probably did not help you because they knew that this was something that is not covered under warranty. What did you expect them to do? Find a place that you pay to repair it and have them handle it? That's on you.
Click to expand...
Click to collapse
I wonder if this is indeed the reason Expansys didn't help, or whether they never help w/ warranty replacement. I have a friend who wants to order the Galaxy Nexus from Expansys since they're in the U.S. I e-mailed them for him yesterday asking what their warranty policy is, but they haven't gotten back to me yet. I'm wondering if it's because they don't help you out at all. If this is the case, I don't know why anyone would order through Expansys, when companies like Handtec will act as your intermediary for warranty claims.
Hello
I sent my Nexus last week to a local repair centre. It's not a Samsung repair centre, just a general mobile phone repair centre. Today I got a letter, which announced me that some requested parts aren't available and I have to wait .
part 1
22GH59-11350A
Key FPCB-Sub PBA
part 2
SG-L2
L2
That is the information in the letter. Does somebody know what this part numbers mean? I hope they replace the right parts, so I would like to know what these parts are.
Life is hard without the Nexus It is not funny to go back to a older, smaller phone...
Try Google? What was wrong with your phone?
I had the charging bug. When I charged the phone fully and disconnected the cable, the phone thought that it is still charging. So the display was always on.
Why didn't you take it directly to Samsung?
It is the normal way, that you send the phone back to the dealer for warranty issues. My dealer has contracts with this local repair centre, so.. thats why I sent it to this one.
anoxi said:
It is the normal way, that you send the phone back to the dealer for warranty issues. My dealer has contracts with this local repair centre, so.. thats why I sent it to this one.
Click to expand...
Click to collapse
Gotcha, I would just try looking the parts up online.
Sent from my Galaxy Nexus using xda premium
Hi,
Just looking for some advice/insight please,
My 1.5yr old htc one x recently developed the dreaded 'blank screen of death', a fairly well known problem amongst htc one x owners, it can easily be googled or seen on youtube.
Its currently under contact from buymobiles.net, who i contacted, who then sent me an envelope for collection.
Upon the phones return, i received a tick box worksheet, indicating that the phone had not repaired, the box ticked was "fault not covered by warranty and the cost of repair exceeds the value". I would like to point out that there were boxes which could be ticked for things such as water damage, owner damage, previous repair, poor repair, etc. None of these were ticked, so obviously i phoned asking for an explanation, as to why it wouldnt be repaired. Person i spoke to agreed that this was strange, and would phone the repair centre and phone me straight back. Nothing, so next day phoned them back, I got a similair response, and was told that the original operator mustnt have been able to get through to the center and they would try now, they were unable to get through, and suggested they might not be back from their lunch break (although unlikely at 11pm!) and they would continue to try and would phone or email me later! Nothing! phoned again, only to be told servers had crashed and that contact with centre was via email and not phone, which i thought was a little strange after what i had previously been told! Again, nothing, phone again next day, operator agrees that it doesn't sound right and that phone should have been repaired, he phones the repair centre and then rings be back, claiming they wont repair it due to a "previous repair which had done been done badly". Now, as i pointed out to him, why would i pay to have my phone repaired when i can get it done for free under warranty? he agreed with me, and then suggested perhaps if i had broken screen and then had that repaired, thats a fair point but i havent. I asked for their response to be put in writing, and for photos of the supposed "repair" which he claimed they have. He was unable to elaborate on what exactly the repair was. I suggested that this indicates that i was given a refurbished phone instead of a new one when i first got it, he claimed that checking the imei number proved this was not the case!
I am still waiting for their evidence to come through! I spoke to htc who picked it up this morning for repair but i am concerned that they may refuse on grounds that buymobiles have been playing with it. Although the representative on the phone did admit that they have had a lot of problems with the htc one x. Part of me wonders if buymobiles even opened the phone up or had previous knowledge of the fault and decided they didnt want to pay for the phone. As i said before, the job sheet has a section concerning previous repair work and this has not been marked.
Any help or thoughts?