Develop Bugs

Runaway CPU process and/or battery overheating for an unknown reason?

A few things:
- running kavanna's WM6.1 080408 ROM
- the phone is pretty much idle (I'm not actively using it when this happens)
- I am *not* overclocked (stock cpu clock)
- the phone/battery is probably 2-3 months old
- no strange processes other than the stock ones that come with the ROM that run on startup
- I carry my phone in my pocket, so it typically happens when I am carrying it like that.
Every once and a while, my phone suddenly gets very warm (on the battery side). At that point, it typically becomes un-responsive/freezes and I have to take the battery out to reset it. During this time, while the battery/phone case is hot, I can drop 20-30% battery charge in a manner of minutes.
Since I have to do a hard reset typically, I can't tell what process is stuck (if there is one) and/or what else might be happening behind the scenes. I take the battery out, reset it, power back up and all is fine.
This doesn't happen often, but it happens enough to where I would like to see if anyone else has this strange gremlin pop up every once and a while.

ruinertt said:
A few things:
- running kavanna's WM6.1 080408 ROM
- the phone is pretty much idle (I'm not actively using it when this happens)
- I am *not* overclocked (stock cpu clock)
- the phone/battery is probably 2-3 months old
- no strange processes other than the stock ones that come with the ROM that run on startup
- I carry my phone in my pocket, so it typically happens when I am carrying it like that.
Every once and a while, my phone suddenly gets very warm (on the battery side). At that point, it typically becomes un-responsive/freezes and I have to take the battery out to reset it. During this time, while the battery/phone case is hot, I can drop 20-30% battery charge in a manner of minutes.
Since I have to do a hard reset typically, I can't tell what process is stuck (if there is one) and/or what else might be happening behind the scenes. I take the battery out, reset it, power back up and all is fine.
This doesn't happen often, but it happens enough to where I would like to see if anyone else has this strange gremlin pop up every once and a while.
Click to expand...
Click to collapse
I had this exact same issue beginning of last year. Come to find out, it was the battery

pudgedaddy said:
I had this exact same issue beginning of last year. Come to find out, it was the battery
Click to expand...
Click to collapse
Yeah, I did a search but I couldn't find any definite answer given that my battery/phone were basically brand new.
Hopefully the solution is that simple. What's odd is that when this doesn't happen, my battery holds a good charge for days. Go figure. I wonder if I can convince T-Mobile to send me a new battery...

ruinertt said:
Yeah, I did a search but I couldn't find any definite answer given that my battery/phone were basically brand new.
Hopefully the solution is that simple. What's odd is that when this doesn't happen, my battery holds a good charge for days. Go figure. I wonder if I can convince T-Mobile to send me a new battery...
Click to expand...
Click to collapse
i had only had my phone for about 2 months when this started happening. Since i did not know what the issue was, i naturally called them to troubleshoot, they ended up sending me a battery as a replacement, no charge.

pudgedaddy said:
i had only had my phone for about 2 months when this started happening. Since i did not know what the issue was, i naturally called them to troubleshoot, they ended up sending me a battery as a replacement, no charge.
Click to expand...
Click to collapse
Yeah, looks like I am going to have to BS a little being that I have a cooked 6.1 ROM on it. I doubt that they will support that given that they only have 6.0 out right now (officially that is, yes?).

ruinertt said:
Yeah, I did a search but I couldn't find any definite answer given that my battery/phone were basically brand new.
I wonder if I can convince T-Mobile to send me a new battery...
Click to expand...
Click to collapse
You shouldn't have to get them to "send" you one. Just go to your nearest T-Mobile Store and tell them that you've been having trouble with your battery overheating. After enough banter, they should be willing to give you a new one free of charge. I got a new one out of them last year with hardly any effort.

ruinertt said:
Yeah, looks like I am going to have to BS a little being that I have a cooked 6.1 ROM on it. I doubt that they will support that given that they only have 6.0 out right now (officially that is, yes?).
Click to expand...
Click to collapse
how are they going to know which ROm you are using? just tell them that the phone locks up and when it does, you feel the phone getting very warm, also tell them that you've already done a hard reset and let the phone set after the hard reset without any 3rd party software and it still locks up

pudgedaddy said:
how are they going to know which ROm you are using? just tell them that the phone locks up and when it does, you feel the phone getting very warm, also tell them that you've already done a hard reset and let the phone set after the hard reset without any 3rd party software and it still locks up
Click to expand...
Click to collapse
Just called and here is the status:
- The battery is only warrantied by T-Mobile for 3 months (I've had the phone for 3.5 months, so they cannot warranty it). However...
- The battery is warrantied by HTC for 1 year, so I have their number.
- T-Mobile is sending me a new phone in case this is a hardware issue (does not come with a new battery, however).
So, I'll try the new phone with the original battery. At least I will get a new phone with no scratches on the screen (can put my screen protector on). If the problem still persists, I'll then contact HTC (have their support #) and have them replace my battery.
So, all should be well 'cept for the fact that I have to reload my ROM again along with all of the settings. Oh well...

ruinertt said:
Just called and here is the status:
- The battery is only warrantied by T-Mobile for 3 months (I've had the phone for 3.5 months, so they cannot warranty it). However...
- The battery is warrantied by HTC for 1 year, so I have their number.
- T-Mobile is sending me a new phone in case this is a hardware issue (does not come with a new battery, however).
So, I'll try the new phone with the original battery. At least I will get a new phone with no scratches on the screen (can put my screen protector on). If the problem still persists, I'll then contact HTC (have their support #) and have them replace my battery.
So, all should be well 'cept for the fact that I have to reload my ROM again along with all of the settings. Oh well...
Click to expand...
Click to collapse
make sure that you re-install the original t-mobile ROM on the phone you're sending back. otherwise they may end up billing you later on, for "non warranty" part

pudgedaddy said:
make sure that you re-install the original t-mobile ROM on the phone you're sending back. otherwise they may end up billing you later on, for "non warranty" part
Click to expand...
Click to collapse
*noted*
I figured that might be an issue. I'll do a search for it (I think I remember a thread that had it a while back).

ruinertt said:
*noted*
I figured that might be an issue. I'll do a search for it (I think I remember a thread that had it a while back).
Click to expand...
Click to collapse
Or...you can just go to T-Mobile.com and download the original ROM.

Rip Syntaxx said:
Or...you can just go to T-Mobile.com and download the original ROM.
Click to expand...
Click to collapse
That's too much work. Found it in Mikey's repository instead.

Compact IV Frozen on T-Mobile Splash Screen - HELP

Anyone able to assist. I have searched the forum.
After my compact froze I did a soft reset only to see it hang on the T-Mobile splash screen (white background, pink dots). The ROM details do not even appear in the bottom right hand corner.
I have upgraded my ROM with Hard-SPL, a Radio ROM and Dutty's 1.8 ROM but that was weeks ago.
Not even a Hard-Reset sorts it out.
Cannot see how the new ROM would be causing the problem as it has worked for a few weeks.
Luckily followed all the instructions and have 1.40 Olinex Hard-SPL on the phone. Just need to wait for home so I can plug it into my laptop. What I do from that point on will be the subject of a further search of this board later.
Any assistance?

Since you already have Hard-SPL, try first flashing a stock ROM.
See here for available ROM's: http://wiki.xda-developers.com/index.php?pagename=Diamond_Upgrades
Let us know what the results are...

Thanks for the reply.
Unfortunately I cannot get my Compact to sync with my PC in order to add a stock ROM. As I am frozen on the T-Mobile screen the Mobile Device Center does not connect to the Compacy.
Are there any work arounds?

Oh well back it goes to T-Mobile with the hope that they do not identify that the ROM has changed.

Happened to me before as well.
Start your Phone in bootloader mode. Means you hold down the Volume down button while soft resetting. Then you get to the red, green, blue, white screen. In the bottom it says "serial". once you connect to the PC it switches to "usb" and now you can flash ANY ROM you like. I replaced mine with the same ROM I had before....
Don't know what happened to cause this problem. But I got it solved that way.
Let me know if this worked....

Cheers for the reply Staty.
I was able to get the USB connection to work but after reloading the ROM the phone has gone off and stayed off. Can't get any splash screen now.

But you were able to completely reflash the ROM?
Or did it stop along the way?

Did not stop along the way. Went to 100% and was met by the finished screen on the PC. However the Compact does not turn in now.

So you try to turn it on but nothing happens?
Did you try hooking the phone to the loading cable and then turn it on? Maybe a problem with the bettery?
Besides that I got no idea right now.
Which ROM did you reflash? The same you used before?

Hi,
You must download full rom (with radio etc.), the best original. Doesn't matter which one. And hard reset after that.

staty said:
So you try to turn it on but nothing happens?
Did you try hooking the phone to the loading cable and then turn it on? Maybe a problem with the bettery?
Besides that I got no idea right now.
Which ROM did you reflash? The same you used before?
Click to expand...
Click to collapse
Tried hooking it up to the loading cable, the charger and still no luck.
Have no idea why it will not start-up. Do not even get the white circular light when plugged into the charger.

PanNet said:
Hi,
You must download full rom (with radio etc.), the best original. Doesn't matter which one. And hard reset after that.
Click to expand...
Click to collapse
Yep done all that. Compact still dead. Changed ROM about 3 weeks ago, no problems just stopped working altogether. Was able to connect it to the PC to update ROM again but now nothing.
Not sure how having Hard-SPL on the phone is gonna help when the thing wont turn on.

waynespa said:
Anyone able to assist. I have searched the forum.
After my compact froze I did a soft reset only to see it hang on the T-Mobile splash screen (white background, pink dots). The ROM details do not even appear in the bottom right hand corner.
I have upgraded my ROM with Hard-SPL, a Radio ROM and Dutty's 1.8 ROM but that was weeks ago.
Not even a Hard-Reset sorts it out.
Cannot see how the new ROM would be causing the problem as it has worked for a few weeks.
Luckily followed all the instructions and have 1.40 Olinex Hard-SPL on the phone. Just need to wait for home so I can plug it into my laptop. What I do from that point on will be the subject of a further search of this board later.
Any assistance?
Click to expand...
Click to collapse
Here wot fella.... Yesterday i called t-mobile cause my mda was running kinda hot for some reason, With no effort the lady said it shouldn't be getting that hot (like she could feel the heat over the phone lol) "i'm going to send you a replacement for tomorrow morning" Today, So me thinking a refurbished phone and no screen protector, i asked if they could send me a screen protector, No she said, i'm sending you a brand new phone "in the box" so all the bits will be there.......
Brilliant i get a new mobile..... Here is the best bit....
UPS turns up this morning with a brand new phone.. the guy asks me for the old phone ONLY, didn't take back old batt, headset...etc put it in a bag and away he went......
So i get a brand new phone (BOXED) and get to keep all the old accessories.
So the moral of the story is..... RMA your mobile, tell t-mobile its over heating and pray too god you get the same woman on the phone that i did...!

P.s..... Out of curiosity, Which cooked rom was you using...!

fyew-jit-tiv said:
P.s..... Out of curiosity, Which cooked rom was you using...!
Click to expand...
Click to collapse
I used Dutty's 1.8, but It is not a problem with the ROM, I'm sure of that.

fyew-jit-tiv said:
Here wot fella.... Yesterday i called t-mobile cause my mda was running kinda hot for some reason, With no effort the lady said it shouldn't be getting that hot (like she could feel the heat over the phone lol) "i'm going to send you a replacement for tomorrow morning" Today, So me thinking a refurbished phone and no screen protector, i asked if they could send me a screen protector, No she said, i'm sending you a brand new phone "in the box" so all the bits will be there.......
Brilliant i get a new mobile..... Here is the best bit....
UPS turns up this morning with a brand new phone.. the guy asks me for the old phone ONLY, didn't take back old batt, headset...etc put it in a bag and away he went......
So i get a brand new phone (BOXED) and get to keep all the old accessories.
So the moral of the story is..... RMA your mobile, tell t-mobile its over heating and pray too god you get the same woman on the phone that i did...!
Click to expand...
Click to collapse
Mine has been extremely hot for the last few days. I'm gonna phone them now.

waynespa said:
Yep done all that. Compact still dead. Changed ROM about 3 weeks ago, no problems just stopped working altogether. Was able to connect it to the PC to update ROM again but now nothing.
Not sure how having Hard-SPL on the phone is gonna help when the thing wont turn on.
Click to expand...
Click to collapse
Thats really wiered. Looks like there is more broken than the ROM. Did you try taking out the battery and keeping it out for a little time.
Try to turn on the phone without the battery in it - so all the power in the condensers etc. will be gone.
Keep the battery separated from the phone for a couple hours and then try it again.
I was having the trouble back then, that the more often I tried to turn the phone on while it was broken it turned off itself even quicker. after I left it without touching it an hour it took longer to turn off itself again.

P.P.S and remember so say its the bottom part off the phone or they may try palm you off with its "the battery"...!

fyew-jit-tiv said:
P.P.S and remember so say its the bottom part off the phone or they may try palm you off with its "the battery"...!
Click to expand...
Click to collapse
Called them and put on my nicest charm with a young lady. She actually read out a T-Mobile notice release that said there was a known fault with the phones over-heating during charge and large downloads. It said that customers should be told that it is safe and a software update coming out soon would sort it out.
I told here the phone no longer worked and she said that they would replace but I should keep all accesories and the battery. I said that as it doesn't turn on it could be the battery and she agreed to a FULL replacement.
They are sending it to my work on Monday and will take the old one away.
Thanks for the advice, was really worried they would want it back for testing BEFORE sending out a new one and they may find my Custom ROM
All good though. Thanks again.

staty said:
Thats really wiered. Looks like there is more broken than the ROM. Did you try taking out the battery and keeping it out for a little time.
Try to turn on the phone without the battery in it - so all the power in the condensers etc. will be gone.
Keep the battery separated from the phone for a couple hours and then try it again.
I was having the trouble back then, that the more often I tried to turn the phone on while it was broken it turned off itself even quicker. after I left it without touching it an hour it took longer to turn off itself again.
Click to expand...
Click to collapse
I left the battery overnight but still no luck.
I am pretty certain it'saphone fault now and absolutely nothing to do with ROM's. T-Mobile are now thankfully taking it back.
Cheers

my dash shutdown spontaneously :(

hi everybody
les go to the problem
I am not sure when this start happen, this is my girlfriend phone and I don't remember her complaining about the phone.
I flash the last rose rom, everithing ok, but, without a reason the phone is turned off automatically, is random, with full battery, or when I turn on the wifi, when data conection is turned off, when the phone is in my pocket doing nothing, etc.
I follow the instructions to reflash the original rom, I chose the HTC EXCALIBUR 1.33.422.1 (windows mobile 6 WWE ), but the problem cotinues
I work with this thing and is really annoying to miss emails and phone calls
plz help, any idea is a good idea.
thanks
PS: sorry about my poor english.

froman said:
hi everybody
les go to the problem
I am not sure when this start happen, this is my girlfriend phone and I don't remember her complaining about the phone.
I flash the last rose rom, everithing ok, but, without a reason the phone is turned off automatically, is random, with full battery, or when I turn on the wifi, when data conection is turned off, when the phone is in my pocket doing nothing, etc.
I follow the instructions to reflash the original rom, I chose the HTC EXCALIBUR 1.33.422.1 (windows mobile 6 WWE ), but the problem cotinues
I work with this thing and is really annoying to miss emails and phone calls
plz help, any idea is a good idea.
thanks
PS: sorry about my poor english.
Click to expand...
Click to collapse
maybe do a hard reset it tells u how in the sticky thread

froman said:
hi everybody
les go to the problem
I am not sure when this start happen, this is my girlfriend phone and I don't remember her complaining about the phone.
I flash the last rose rom, everithing ok, but, without a reason the phone is turned off automatically, is random, with full battery, or when I turn on the wifi, when data conection is turned off, when the phone is in my pocket doing nothing, etc.
I follow the instructions to reflash the original rom, I chose the HTC EXCALIBUR 1.33.422.1 (windows mobile 6 WWE ), but the problem cotinues
I work with this thing and is really annoying to miss emails and phone calls
plz help, any idea is a good idea.
thanks
PS: sorry about my poor english.
Click to expand...
Click to collapse
Most probably the battery, especially if does it on all ROM's, there have been many threads about spontanious turning offf may be worth doing a search.

wow this was fast, thanks for the answers
s1l3nt said:
maybe do a hard reset it tells u how in the sticky thread
Click to expand...
Click to collapse
I already do a hard reset (many times)
stylez said:
Most probably the battery, especially if does it on all ROM's, there have been many threads about spontanious turning offf may be worth doing a search.
Click to expand...
Click to collapse
I already made a search about this problem (I am not so newbie ) but I cannot find any problem like this.
but now you mentioned it, some times the battery has a strange behavior, some times is fully charged, a few minutes after show only 20%, if I reset the dash the battery shows 90% ..... maybe is time to a new battery pack

yah it is a problem with the dash as i experienced it as well...as soon as the new battery came it did not do that. if you check maybe your battery has swelled just a tiny bit...as that is what happened in my case even though i did not drop it in any liquid.

froman said:
wow this was fast, thanks for the answers
I already do a hard reset (many times)
I already made a search about this problem (I am not so newbie ) but I cannot find any problem like this.
but now you mentioned it, some times the battery has a strange behavior, some times is fully charged, a few minutes after show only 20%, if I reset the dash the battery shows 90% ..... maybe is time to a new battery pack
Click to expand...
Click to collapse
Not even a mention you didn't search or being a noob , i just know that there are @ least 3 i can mem about, random shutdown.
A new battery should sort it out but some members have had it current after not long getting a new battery, take a look @ first couple of pages, there ia recommended batterys in a thread.
Good luck

stylez said:
Not even a mention you didn't search or being a noob , i just know that there are @ least 3 i can mem about, random shutdown.
A new battery should sort it out but some members have had it current after not long getting a new battery, take a look @ first couple of pages, there ia recommended batterys in a thread.
Good luck
Click to expand...
Click to collapse
I searched by "shutdown or turn off" but not by "battery", sorry, all these years and I still being a noob
I bought a new battery in hong kong (don't kill me ) in a few weeks (maybe 8 weeks xD ) I tell you if the problem is solved

mossimo53 said:
yah it is a problem with the dash as i experienced it as well...as soon as the new battery came it did not do that. if you check maybe your battery has swelled just a tiny bit...as that is what happened in my case even though i did not drop it in any liquid.
Click to expand...
Click to collapse
umm looking.....
yes you right, the battery is a little deformed.
thanks to all, everything aim to the battery is the problem.

froman said:
I searched by "shutdown or turn off" but not by "battery", sorry, all these years and I still being a noob
I bought a new battery in hong kong (don't kill me ) in a few weeks (maybe 8 weeks xD ) I tell you if the problem is solved
Click to expand...
Click to collapse
It's all in the search criteria
Battery request give you an idea as to what batterys we using
Stick a bit of card between the battery back and back of case, if the battery is malformed then it may just be a slight contact issue worth a try. "might get you by till new battery"

Help required, possibly bricked?

Hi all,
Hopefully you can help me, i have just installed the latest radio and Modaco ROM (this isn't the first time i've did this).
After installation i got what looked like an image of a drive and an arrow, i assume this meant it couldnt find the boot image. I then tried a couple of times to reboot holding the home key but now i cant even switch it back on... even on charge the light isn't coming on
Any help would be gratefully appreciated
Thanks
GF

When the arrow and drive comes up, you're meant to leave your phone well alone, it means it's flashing something (usually something important!)
If your phone doesn't turn on, sounds like you've made a full hard brick, nothing you can do but see if you can get it repaired.

Gutted, cheers

Can you pull the battery and get into fastboot?

Breakthecycle2 said:
Can you pull the battery and get into fastboot?
Click to expand...
Click to collapse
Not sure what that is? I've tried the various power+key sequences
Thanks

GaelForce said:
Not sure what that is? I've tried the various power+key sequences
Thanks
Click to expand...
Click to collapse
Sometimes, if the Hero does not switch on, taking the battery out and reinserting it might reboot it. But if the charge light is not coming on, then it might not work. Worth a try though.
Did you get the phone through a network? If it is under warranty, you can just play dumb and return the phone. They probably won't even know that you have modded the phone. My battery stopped holding charge and would not switch on unless it was plugged in to the mains. When I returned it, they changed my battery and the main board!?! When I called them up, the service centre told me "there was some dust on the main board, so we changed it".
Not smart enough to figure out that I had rooted the phone and was running Modaco at the time.
Samsom
PS I am with T-mo BTW.

docsamsom said:
Sometimes, if the Hero does not switch on, taking the battery out and reinserting it might reboot it. But if the charge light is not coming on, then it might not work. Worth a try though.
Did you get the phone through a network? If it is under warranty, you can just play dumb and return the phone. They probably won't even know that you have modded the phone. My battery stopped holding charge and would not switch on unless it was plugged in to the mains. When I returned it, they changed my battery and the main board!?! When I called them up, the service centre told me "there was some dust on the main board, so we changed it".
Not smart enough to figure out that I had rooted the phone and was running Modaco at the time.
Samsom
PS I am with T-mo BTW.
Click to expand...
Click to collapse
Worked a treat, got a doorstep exchange today
Thanks

Desire suddenly turned off?

I've had mine for three days on Voda, UK. Everything has been fine - great, actually - except that this afternoon when I took the phone out of my pocket, it was completely off. I tried hitting the power button, but nothing - no matter how long I held it. I could only get it on again by removing the battery and reinserting it.
I am desperately hoping it is just a one-off, but am obviously worried in case it happens again and I am thus unreachable. Any ideas?
Thanks, in advance.

If it does happen again it might be worth you considering a factory reset to see if any installed software is causing the shutdown.
If it doesnt happen again - problem solved.
There is only one thing you can do really..... wait and see

zippyioa said:
If it does happen again it might be worth you considering a factory reset to see if any installed software is causing the shutdown.
If it doesnt happen again - problem solved.
There is only one thing you can do really..... wait and see
Click to expand...
Click to collapse
I still have a few days of 'instant return' warranty left and - as is usual with these things - I expect it to go wrong when my 'no questions asked return' period is up, so I have to wait for ages to get a refurbished replacement.
Hopefully it isn't a hardware issue...

bigbamboo5 said:
I still have a few days of 'instant return' warranty left and - as is usual with these things - I expect it to go wrong when my 'no questions asked return' period is up, so I have to wait for ages to get a refurbished replacement.
Hopefully it isn't a hardware issue...
Click to expand...
Click to collapse
Instant return??? Im sorry,but what does that mean...
Im from Sweden and ive never heard of that here... Is it something u have to pay for or is it like "open buy"??
Just courious....

I had a similar problem today; out of nowhere, the phone just decided it wasn't going to wake up from sleep no matter what. The only way to get it back was to take out the battery, but it made the phone pretty much unusable. The problem turned out to be my SD Card. Took it out and the phone worked again, but the the SD card is toast.