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Hello
I just phone up O2 UK Customer Service and I ask them for the Network Unlock COde and the Operator that take my call say is illegal to unlock your o2 mobile and you isnt allow to do that anyway
Oh my god.... LOL cant believe she say that.... she so stupid
weasley said:
Hello
I just phone up O2 UK Customer Service and I ask them for the Network Unlock COde and the Operator that take my call say is illegal to unlock your o2 mobile and you isnt allow to do that anyway
Oh my god.... LOL cant believe she say that.... she so stupid
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If you bought the phone on a contract then she is absolutely correct.
When you buy the phone on a twelve month contract, then that contract forms a part of the sale. In other words, you havn't finished paying for the phone until the twelve months is up. Given that the phone is still, in part, owned by O2, they can put restrictions on your useage in their terms and conditions including preventing you using the phone on someone else's network. To change the state of the phone whilst it is still under contract it breaking that contract.
I'm afraid, if you want to use the phone somewhere else, you have to pay for the phone yourself! If you want someone else to help you pay for the phone (by getting it massively discounted on a contract) then you have to accept the restrictions that come with that - or wait for someone to create an unlocking utility
i bought it Sim-Free From THE LINK for £550 But is still locked to O2
so in other word the Phone isnt sim-free after all
weasley said:
i bought it Sim-Free From THE LINK for £550 But is still locked to O2
so in other word the Phone isnt sim-free after all
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In that case, I think you need to speak to the link, not O2.
It's not correct to say it's illegal.
Secondly, O2 don't own the phone. It's yours.
Thirdly, get on their case. Mither them, write to them and write a complaint to ofcom.
Bassey said:
weasley said:
i bought it Sim-Free From THE LINK for £550 But is still locked to O2
so in other word the Phone isnt sim-free after all
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In that case, I think you need to speak to the link, not O2.
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Been to THE LINK First then call o2
In the Link they say Is a O2 Device and you should contact O2 for the unlock code since the stock is came from O2 Directly
It is definitely not illegal to unlock a phone in Europe. In the US, it might fall under the DMCA, and be considered illegal.
Like Bassey said, the contract you signed might forbid you from unlocking the phone, but this would be a case for civil court. No operator would find it sensible to pursue individuals who unlock their phone unless this becomes a major problem.
LeSkip said:
It is definitely not illegal to unlock a phone in Europe. In the US, it might fall under the DMCA, and be considered illegal.
Like Bassey said, the contract you signed might forbid you from unlocking the phone, but this would be a case for civil court. No operator would find it sensible to pursue individuals who unlock their phone unless this becomes a major problem.
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The XDA IIs is not from Contract..... is supose to be Sim-free.... on my invoice is say Unconnect Sim-free O2 XDA IIs
so I should entitle to get the phone to be unlock since i am not commit to a contracy
As has been said already - if you have bought it supposedly sim-free from the link, then your gripe is with them as they are breaking trades descriptions laws by selling a sim-free unit when it is network locked.
In my understanding, no phone company would ever block you from getting a phone unlocked through their own channels as it is still revenue for them if they charge you. You are still tied to the contract anyway, therefore they know they will make money out of you either way.
The only way you may have trouble from the network is if you unlock independently, as they can then claim you have tampered with the handset and are therefore out of warranty should you have a fault with the unit.
The Link are definately out of order here. The problem is that you've bought it sim free, so you don't have a Service Provider. And the link are basically telling you to ring your Service Provider. ITS THEM!!.
To get a quick soluiton email your IMEI and proof of purchase to [email protected] and they will sort it out. They did for me.
JD
Ludicrous, really...
It seems that every time you speak to someone at O2 customer services you get different answers; it's verging on the ridiculous.
My situation is that I will be travelling to Montana in the US on business next month, but the city which I'm going to is not covered by any of O2's roaming network partners - information that I double-checked before contacting O2.
Armed with this knowledge, I set about emailing O2 support. I explained the situation, and the responses were as follows (edited for brevity)
Me: I'd like to SIM unlock my XDA IIs as I'm going abroad to an area that O2 do not have sufficient roaming partner network coverage.
O2: SIM Unlocking costs £15, but we don't unlock handests until after your 12 month contract is up.
Me: Hang on a minute, I'm locked into the contract for 12 months anyway, and on my O2 Max tarriff, you'll get at least £900 out of me for the duration. If I were to cancel my contract, I'd still have to pay O2 the remainder of my line rental and, if I didn't, you could but a global bar on the handset's IMEI... so where's the risk to O2?
O2 Yes, we confirm you've had your handset for less than 12 months; if you wish to cancel, you'll need to pay us for the remaining line rental. If you wish to use your handset abroad, you need to have international roaming activated. To do this, you will need to lodge a £100 deposit against your account, which is refundable after three months.
Me FFS! I never said I wanted to cancel, and my tariff already includes ITS (as published) and now you say I have to pay £100 to roam? Did you miss the part where I mentioned that you have NO PARTNER COVERAGE in the area which I'm travelling to?? Please escalate this issue to a supervisor.
O2 Hello. You have had your contract for less than twelve months. If you wish to SIM unlock your handset, you will have to cancel your contract, pay for any outstanding call charges and the line due for the remaining portion of your contract, plus a £15 unlock fee.
... at this point, I could kill... so I telephone O2 customer services instead.
I get told:
1. The O2 shop can do it for you
2. The O2 shop tells me they'll call customer services on my behalf
3. The O2 shop calls me and says "They say it'll cost over £900"
4. I call O2 customer services - again - and ask for a supervisor, and get told to contact O2 network services on a different number
5. O2 network services say they DO have partner coverage in Montana, and that this info is on their website... I'm not near a PC when I take this call, so I cant check.
I get to my desk, get to the O2 website and check for Billings, Montana, USA under international coverage. Guess what? No Coverage
6. I call O2 customer services again, thinking to myself that perhaps a lesser person would have resorted to mass-murder by now. I explain the situation in detail again, get told "can't unlock under 12 months yada yada" and then ask to speak to a manager. Two minutes of being on hold and then I'm told - "Right, we're organising your unlock code for you"
A half dozen emails and about 1 hour of 0870 calls to get there.
Compare and contrast this with my call to Orange to SIM unlock my SPV C500 yesterday:
Me Hello, SIM unlock yada yada
Orange Fine; we've requested the code and will call you for your £20 payment once we have it, which will be around 5 business days time.
I've had my C500 since August 26th... yes, five whole months
So, in summation
O2 = first to market with the goods, but crap support
Orange = late getting the handsets, but very little hassle
i totally agree with u
when i got my vodafone SE v800 with contract
i called the customer service the same day say i want a network unlock code .... they say fine there will be a charge of £25.... i say that fine no problem .... after they give me the code straight away no question asked
From taking contract out to un-sim lock mt phone take no longer than 15min
I usually dnt like voadfone bcoz there low coverage in my area but that time is the first time i prasie them
O2 also told me if was illegal to unlock my XDA II. Eventually (after speaking to several O2 representatives) they agreed to do it for £25 charge and said it could take up to 28 days to be applied.
At that point I downloaded the unlock utility and within 2 mins had a nice unlocked XDAII.
Seems to me the least hassle to get the phone unlocked !
cheers
Russ.
Re: Ludicrous, really...
TheMadScot said:
A half dozen emails and about 1 hour of 0870 calls to get there.
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Hi.
Thought you may be interested in the following service:
http://www.registeredcall.com/?cat=2&subcat=1&compID=2
You call this 0871 number and record phone conversations. You can then download the audio file or send a link to the file if needed.
Use it when you are phoning customer services etc so you have a copy of what people have told you - very usefull.
I have no connection with the service - I just think its a handy tool to use.
Regards,
Ian Watson
russ said:
O2 also told me if was illegal to unlock my XDA II. Eventually (after speaking to several O2 representatives) they agreed to do it for £25 charge and said it could take up to 28 days to be applied.
At that point I downloaded the unlock utility and within 2 mins had a nice unlocked XDAII.
Seems to me the least hassle to get the phone unlocked !
cheers
Russ.
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Y'know, if someone out there had developed a utility to unlock the XDA IIs, I'd have done the same thing
Unfortunately time wasn't on my side here... it's less expensive for me to pick up a Verizon or Sprint pre-pay SIM for my XDA IIs than to go to the trouble of either
a) Purchasing a pre-pay mobile in Montana, or
b) Renting a handset for use whilst I'm there
I'd rather pay the £15 to O2, get a pre-pay SIM when I touch down, and alter my O2 voicemail to say "I'm out of the country; call me on +1 xxx etc. if you need me" for the duration of my stay. That way I'll retain all my important data on my IIs, be able to dial within the States when necessary without spending silly money, and call back to the UK to retreive my voicemail without it costing a packet.
The one feature of my IIs that'll get worked overtime is the built in WiFi; there's plenty of hotspots around so I might even take a look at Skype for those occasions I need to call
SIM FREE does not mean unlocked to all networks, it means the phone is sold without a sim, I know we assume that sim free means unlocked but that is not the case, if it was the case it would be advertised as open to all networks, crafty maybe but there is no onus on the the link to do any more for you.
I'm pretty sure in this case you could probably push them for selling it with misleading information.
I do appreciate what you're saying though and again, we dont have all the facts of how the salesman actually described the product to the buyer.
that's strange, i just got my xda IIi and then phone to the O2 customer service, they said that i have to pay 15 pounds, then they will send the unlock code to me within 14 days.
weasley said:
LeSkip said:
It is definitely not illegal to unlock a phone in Europe. In the US, it might fall under the DMCA, and be considered illegal.
Like Bassey said, the contract you signed might forbid you from unlocking the phone, but this would be a case for civil court. No operator would find it sensible to pursue individuals who unlock their phone unless this becomes a major problem.
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The XDA IIs is not from Contract..... is supose to be Sim-free.... on my invoice is say Unconnect Sim-free O2 XDA IIs
so I should entitle to get the phone to be unlock since i am not commit to a contracy
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This is OUTRAGEOUS!!!! "SIM free" generally means unlocked... so you're supposed to be able to use any wireless carrier... Even though the word "SIM free" word-for-word means "no SIM" and not necessarily means unlocked, the "SIM free" word has been widely used to indicate that a device is also unlocked.
It's clear that "The Link" is playing word games with its customers. This vendor is NOT TO BE TRUSTED AGAIN...
From what has been said (and not having seen your contract with the Link or the full surrounding circumstances) it sounds like:
1 Either the link is in breach of its contract/its obligations to you as a consumer under Sale of Goods Act (SOGA); or
2 You have an actionable remedy for misrepresentation against the Link shop involved (you would need to verify that there is no small print at the point of sale or alongside the demonstration phone defining exactly what sim free means/that you weren't informed of what this meant by the sales assistant).
Absent any definition of Sim free I think it is reasonable to intrepret this as available for use with any network.
Contract/Sale of Goods Act
There are certain terms implied into all consumer contracts by SOGA. The most important being that the phone is of satisfactory quality and fit for the purpose and as described. Important here is to check through the point of sale posters and leaflets etc (see above). Also when you were speaking to the sales representative did you make know to him or her that you would be making use of this phone with another sim. If you did then this puts you in a real position of strength as you will have expressly made a particular purpose known to the vendor. If not you still probably have a reasonable case that either the phone is not of satisfactory quality (given the manner in which it was described) or that there is an actionable misrepresentation.
Misrepresentation
There are 3 types of misrepresentation (innocent, negligent and fraudulent) with technically differing effects upon your contract. But leaving the legal technicalities aside, at the very least there is a good argument that there has been an innocent or negligent misrepresentation by the Link here aside from a breach of SOGA. Either way you are entitled to demand that the Link resolve this situation to your satisfaction or threaten to take them to the small claims court.
Conclusion
Where you get to, is do you want the phone? If yes, write to them and demand that they resolve this with 02 forthwith. State your legal rights to them as outlined above (remember to think about your particular circumstances). Alternatively if you don't get anywhere say that you will and pay the necessary unlocking charge to O2 and will seek a refund of this charge and your costs from the Link (keeping the Link notified in writing and retaining all paperwork and receipts). You can then take action against the Link (if necessary) to recover it.
If you don't wish to keep the phone, then return it to them and demand a refund immediately. Do not delay.
Finally, there are various helpful guides to your rights as a consumer on the government sites - see dti.gov.uk and look for sale of goods act. Remember that everything depends on the facts of a particular case.
Good luck
P.S Finally, having given some pro bono advice, I would appreciate some help in return from anyone who would be willing to spend 30 minutes on the telephone with me going through the upgrading process. Having read through Wiki I am getting lost with all the Dos commands root files etc. If anyone can, please PM me.
Thanks J
I basically got this phone because it is GSM and I plan on doing more traveling outside of the country. Its not worth getting the TP2 or BB Bold instead of my EVO, so I went with this instead. I wont be leaving again until January 1st, but I need to get this thing SIM unlocked asap. Anyone have one unlocked? How did you get it unlocked and what will it cost me.
Shoot me a PM. I can get you unlocked.
You know... it's cool that you developed a way to unlock phones and want to get paid for it, but you could at least lay out the other option: calling T-mo and getting the unlock code FOR FREE.
If you are a post-paid TMO customer in good standing, you can get one phone unlocked per line every 90 days for free. Call TMO customer care.
Yes after 90 days.
If you choose to wait. IF you want it now. me
It's not after 90 days. He should call them first and then come back to you if he doesn't want to wait (if he even has to wait). I believe the T Mo rep said you had to either paid the phone in full or be a customer for 40 days when I called.
I paid full and tmobile provided me the unlock codes 1 week after I got the phone. My G2 is unlocked.
Sent from my T-Mobile G2 using XDA App
rhcp0112345 said:
Yes after 90 days.
If you choose to wait. IF you want it now. me
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I called TMO the day I got my G2. I had the unlock code the next day before lunch.
I called today and put my request in the the unlock code. The only reason I had to wait is I haven't paid in full for the phone yet. She said it would take about 24 hours. RHCP, I've seen you in so many threads pimping your ability to unlock people for $$$... pretty despicable if you ask me especially when it's easy to just call and get it for free.
I am not sure I would characterize offering an unlock code for a fee as despicable. He's not forcing you to use his service, just offering it. I chose to call T-Mobile and request it for free, but that being said, I have certainly paid for unlocking in the past.
My (unrequested two cents), call TMO and get the code emailed to you. If you are not eligible, playing someone to do it is also an option. There have been reports of the phone not connecting to any networks after unlocking. If you get the code from TMO, at least, you might have some recourse if you have to return the phone.
Understood, just the way he's doing it. If he said "Call T-mo, but if it's a long wait then I can do it.", then I would view it in a more positive light. Right now, it looks like he's hoping for some sap that doesn't know they can call T-mobile to get it will pay him for something they can get for free.
I'm guessing T-Mobile would just ignore my request as I'm not a customer...
I'm not 100% sure, but I don't think that's true. You should definitely call them.
Hey guys, i might be buying a note 2 very soon .. I was just wondering if any of u got it unlocked? If yes then HOW MUCH DID YOU SPEND ..
Cellunlock.net offers it for 25$. Looking for some cheap alternatives !!
Call T-Mobile, and ask to have the phone unlocked. I had to fax them a receipt (a t-mobile one, which made no sense to me), along with my remedy trouble ticket number, and imei. They later sent me the unlock code. Free.
My store said they would do it for free after 30 days.
I paid the $25 because I didn't want to wait and I wanted to try it out on ATT.
i was thinking to buy a tmobile one and use it at my local network .. for that I need the unlock code .. 25$ is not what I am looking to spend ..
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
mdt73 said:
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
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If they give you static, just tell them you plan to go overseas and need it unlocked for that.
I dont think they will give the code to a new contract !!
Tell them you are going out of the country, and if they won't budge contact me and I can get it unlocked for about $15.
Guys, chill out. There is really no need to be so concerned about unlock codes. I work for T-Mobile, and I want to offer some advice. Completely on my personal accord, not as part of my job with T-Mobile of course. Mind you, I will not do anything that violates any NDA or other agreement, contract, association that I have with T-Mobile, but I can offer the policy information, since it is not anything I wouldn't tell any other customer I talked to as part of the job.
Basically, if you buy a phone from T-Mobile you can get it unlocked, so long as you are at least 40 days into your account. Not contract, not tenure, but account. The account you are using the phone on has to have been open at least 40 days. You also have to have used the phone on that a line on that account. Meaning you made at least 1-2 minutes worth of phone calls.
Otherwise, assuming you bought it and do not want to use it on your account, you can send in proof of purchase that you bought it at full cost, or they can see on your account that you bought it. Phone purchases in store, just to address one earlier comment, do not always show the full receipt information (device, etc) and that is why a fax is required. Purchases made through customer care, online, or through telesales, are viewable through the proper phone team.
If you buy a phone at full cost and DO NOT have a T-Mobile account, you can get it unlocked by calling in and providing the imei number and they will submit the request. No faxing or any other hassle. Many agents are not aware of this exception in the policy because it does not come up all that often. So you may get someone on the line who is unaware and will swear up and down that it is not part of policy. I, personally, have had to spend time talking to managers who did not even know this part of policy. However, it is a part of a policy, and therefore is the easiest way to unlock the device.
There are other little minor things in policy, but most of what I have said is for the average buyer. Also, note that 'going overseas' is not any sort of exception to policy. If you do not meet the normal policy requirements, you could be going to the moon for all it matters and it would not be any reason to go outside of policy. The requests are completed by an offline team, and they are strict to policy. I have seen many customers get angry because "the store told me I could just call in and unlock it" or "I am going overseas in two days and that is why I bought the phone in the first place." If you say you are going overseas, then you will just be offered international roaming information for using T-Mobile overseas, or be told about cancelling your contract, paying any applicable ETF, and then getting the unlock request submitted in as part of the cancelled account part of the policy (which has its own set of requirements).
As a disclaimer I will say that while I work for T-Mobile, I am not writing this as part of any association with T-Mobile, and I do not condone any abuse of policy or misrepresentation in order to circumvent or manipulate policy. I also will not do anything outside of policy for anyone. I am unable to submit any unlock requests for anyone or call in for anyone or do anything of the such.
However, I do hope my advice helps.
The only real time to pay to get the device unlocked is if you just bought the phone at a discount, started a brand new T-Mobile account, and are under 40 days since activating your account.
phoenixbennu said:
Guys, chill out.[...]
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just to back phoenix up (thanks for the writeup btw) i've done this twice on Tmo
- 30+ days into my value plan and I requested the code for my s3, had it the next day in my email.
- paid full price for another s3, same thing, didn't have to wait at all, just called and requested the same day.
easy as pie.
Thanx phoenix... N other guys .. I will try to get it done from t mobile only ..
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
mdt73 said:
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
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All carriers are required to unlock phones at the customers request, it was put into law a year ago or so. Same law that said jailbreaking/rooting is legal and cannot void a warranty. No one knows about it yet because it loses money for telecoms, but they can't refuse to unlock your phone because it is illegal to do so.
You do know there's a write up to unlock this phone for free right ?
Sent from my SGH-T889 using XDA Premium HD app
After spending an hour on the phone with Motorola, and being escalated five different times i finally spoke with someone who actually knew what they were talking about. The gentleman i spoke with said that there currently is no software available to unlock the BL for our Droid Turbo 2 how ever, they have my email on file and i was assured by the supervisor on duty for the tech dept that i would receive an email as soon as the BL unlock was available. So unfortunately unless the Devs here can find something, we are going to have to wait for Motorola to release there official unlock.
I will keep everyone posted here and as soon as i hear anything you will be the first to know.
I am curious, according to the FCC FAQ: "Your postpaid device is eligible to be unlocked by a participating provider after you have fulfilled the applicable service contract, completed the device installment plan or paid an early termination fee. Your prepaid device is eligible to be unlocked by a participating provider no later than one year after activation, consistent with reasonable time, payment, or usage requirements." It goes on to say that, "...providers have agreed to unlock eligible devices, provide you with unlocking instructions, or initiate an unlocking request to the device manufacturer – or provide an easily understood explanation of denial – within two business days of receiving an unlock request." For myself Verizon participates in the FCC's CTIA. My question stand has anyone gone through the formal channels with this and if so what was the result and if denied did they notify the FCC via their complaint section below the FAQ?
https://www.fcc.gov/consumers/guides/cell-phone-unlocking-faqs
http://www.ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service
My bloods curdling hearing the mear fact that we must talk to motorola's support...
nmbenson said:
I am curious, according to the FCC FAQ: "Your postpaid device is eligible to be unlocked by a participating provider after you have fulfilled the applicable service contract, completed the device installment plan or paid an early termination fee. Your prepaid device is eligible to be unlocked by a participating provider no later than one year after activation, consistent with reasonable time, payment, or usage requirements." It goes on to say that, "...providers have agreed to unlock eligible devices, provide you with unlocking instructions, or initiate an unlocking request to the device manufacturer – or provide an easily understood explanation of denial – within two business days of receiving an unlock request." For myself Verizon participates in the FCC's CTIA. My question stand has anyone gone through the formal channels with this and if so what was the result and if denied did they notify the FCC via their complaint section below the FAQ?
https://www.fcc.gov/consumers/guides/cell-phone-unlocking-faqs
http://www.ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service
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this refers to carrier unlocking, say, moving a gsm locked phone from at&t to t-mobile. now with that regulation, most phones aren't locked any more, or are easily unlocked. does not affect the bootloader at all unfortunately
Man, the US cellular device market needs to be shaken up. ALL the OEMs need to band together - pull all devices from all carriers, make devices that're compatible with all carriers, and sell 'em at slightly over-cost through normal retail channels, IE: Walmart, BestBuy, Target, Amazon, Newegg, etc. Leave the carriers with nothing to sell but their service. No more locked-down devices. No more carrier lock-in.
I love my DT2, but every day that goes by without a 6.0 update, especially considering the kernel source is out, is a day closer to me buying an X Pure and selling the DT2.
Unless laws change, the carriers do NOT have to activate just any Ole phone that is compatible on their network... It in their best interest to usually, but if manufacturers tried to bully/strong arm them they could fix that very quickly...
Sent from my SM-N920V using Tapatalk
So on Feb 14th I began the process to move from sprint to another carrier, but have gotten nowhere.
My phone meets all unlock requirements: bill is paid off, phone is paid off, phone had been on sprint for over a year. I purchased the phone new from TMobile January 2021.
When speaking to customer service they tell me that they unlocked the phone on their end, but when I try on my end it will say error code 129.
Sprint now claims that they can not unlock the phone due to an IMEI error. I am giving them the correct IMEI number though.
I have no idea what to do now. I live in California and I'm pretty sure legally they have to unlock my phone for me if it's paid off? Should I go all Karen and ask for compensation if they can't unlock it? I really don't want to have another phone payment when I just put a bunch of money down to pay off this phone early...