Develop Bugs

Unlock Tmobile Touch Pro 2

Does anyone know how to unlock the Tmobile touch pro 2 for use with cingular??

bimori said:
Does anyone know how to unlock the Tmobile touch pro 2 for use with cingular??
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for now 2 options:
1. call t-mobile for unlock code for your overseas trip.
2. don't be cheap, unlock service is $15 (at leaset that's how much I spent)

i called tmobile and the emailed me the code in less than 24 hours.

Anychance you could post a link to the 15 dollar unlock service plz

iseedeadpeople said:
for now 2 options:
1. call t-mobile for unlock code for your overseas trip.
2. don't be cheap, unlock service is $15 (at leaset that's how much I spent)
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You are very Funny
1. I'm not with T-mobile
2. I asked for a way to unlock...I didn't say I wasn't willing to pay
FYI, you haven't answered the question. If know a website that can unlock the phone, then post it. If not just move on!!!

bimori said:
You are very Funny
1. I'm not with T-mobile
2. I asked for a way to unlock...I didn't say I wasn't willing to pay
FYI, you haven't answered the question. If know a website that can unlock the phone, then post it. If not just move on!!!
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wow dude, way to be an a**hole. he did answer. those are the only 2 options. search
anyway, why do you want to unlock for AT&T/Cingular anyway? you can't even use the 3G since Tmobile uses different 3G bands.

Actually i have searched, and the ones I've found are alot more than 15 dollars, so I figured if someone knew of a legit outfit that charges 15 bucks it would be a good share. I just dont want to be scamed.

Do a search on ebay. under 15.00 it worked for me and I"m on Telus.

Call either the "new" phone company or the old one......... like mentioned earlier and they will give you the code for free. It's not being cheap, it's called getting it from the right person..........

Hey thanks, I'll try ebay, I called T-mobile US but they wont give you the code until you have had the phone for 90 days. Its BS but they wont budge.

Why would you want to run it with Cingular? I mean, what's the point of having a Touch Pro2 if you don't have access to 3G/High Speed data?
Running my Touch Pro2 on EDGE would just piss me off if I was forced to do so all of the time.

I got the touch pro 2 from ebay, unlocked it from ebay too for 13 bucks, and works great.
But as somebody else said, it does not work with AT&T 3G, so I am pissed now! Not sure if I want to sell it, or just use with Edge network!

briols6 said:
Hey thanks, I'll try ebay, I called T-mobile US but they wont give you the code until you have had the phone for 90 days. Its BS but they wont budge.
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Not true called t mobile (8-12) as i got my phone at store had unlock code on less then 48 hr

I also called tmobile for the unlock code. 48 hours it was in my email inbox.

bigdee, Ssoonr:
Did you guys get the actual instructions emailed along with the code? Seems T-Mobile online are not as forthcoming with the code. I got an email telling me they sent my info directly to HTC requesting my code and that I would get an answer within 14 days. So far no code.
Did you call the local store or the toll free number online?

Nandos said:
bigdee, Ssoonr:
Did you guys get the actual instructions emailed along with the code? Seems T-Mobile online are not as forthcoming with the code. I got an email telling me they sent my info directly to HTC requesting my code and that I would get an answer within 14 days. So far no code.
Did you call the local store or the toll free number online?
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call the customer service at 611

I live in Germany, so I ordered mine with my TMOB account in the states. 611 won't work here, so I ended up calling their service center to order the phone, and they gave me the number to call for the sim unlock. Saw on another thread a sample of the unlock letter sent. I guess I will wait a couple more days since my phone is still in the mail and due this week. Hate to have to run a ROM flash before I get to play with this thing. Worked it out with the TMOB sales folks that I could get the code when they had a serial number for my phone, but still having to wait up to two weeks seems inconsistent compared to other folks' experiences.
Now that I mull this over - I'm gonna call them and ask for a faster unlock since other folks are getting the same. Thanks!

Well that was about as effective as a monkey fraking a football! Customer service is USELESS and has no method of contacting the Sim Unlock Department. Said to call back when I have the phone in hand, then they can possibly expedite the unlock code process.
Frustrating, but at least I know I can spend the ten bucks on cellunlock.net if they dork me around too long. =)

Nandos said:
Well that was about as effective as a monkey fraking a football! Customer service is USELESS and has no method of contacting the Sim Unlock Department. Said to call back when I have the phone in hand, then they can possibly expedite the unlock code process.
Frustrating, but at least I know I can spend the ten bucks on cellunlock.net if they dork me around too long. =)
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they usually say 48 hours or more so you don't bug them every 5 minutes, you get it usually in a day.

You have to wait 14 days from the purchase date to have the phone unlock.No exceptions!!!(because of TMo 14 day return policy).

[Q] SIM Unlock, Tmo not working with us.

My husband and I have switched to AT&T due to T-Mobile constantly messing up the bills. We have a bad balance. I know most of you are going to say that I will have to purchase a code, but I'm not looking to spend $20 - $35 dollars for some numbers. Is there a way I could if free from TMO?
They day we went into the store to set up a payment plan to fix our over due balances, they decided to lie to us a bunch of different times. They first said we could pay $40 to get it turned back, if we submitted our bank account info, we waited about ten minutes after we paid and then called back. We got a different person. My husband talked to them, asked why our service hasn't been turned back on and they had deleted the post-dated check that they just set up. They then proceeded to tell him he had pay all of it, up front, right then. So, we decided that we weren't going to deal with that, and left.
Would my brother (only person I know with tmobile) call and get it?
I just chatted (via internet) with Tmo, and they say I need the receipt proving that I bought the phone from them, so I can fax it. What? I wouldn't even have thought of keeping a receipt that long. Ugh I hate Tmo.

sorry to hear about your experience, at any case, just call them and ask them to unlock the sim for you. they will send you an email with instructions and the actual unlock code within a couple of days, for free. now if they ask you why did you want to unlock the phone, either tell them what happened or just lie to them and say you might be traveling abroad or something.

mess up the bill?
Honestly, was it T-Mobile messing up the bill or you neglecting to pay it on time? I've been with T-Mobile for over 8 years and I have never had a single problem with a bill. Several of my friends have also been with T-Mobile nearly as long and likewise no problems. I've always received the unlock code for my phones promptly after asking.

root the phone that way you dont even need to call them.

Eh, we got billed weird, I don't know how to explain it, but they werent very good with helping or working with us. Also hated their service, but oh well. We won't be purchasing an Unlock code. Husband wants an iPhone now, so no more worries.
Sent from my Desire HD using XDA App

JennHTC said:
Eh, we got billed weird, I don't know how to explain it, but they werent very good with helping or working with us. Also hated their service, but oh well. We won't be purchasing an Unlock code. Husband wants an iPhone now, so no more worries.
Sent from my Desire HD using XDA App
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Yeah, AT&T is so welcoming for unlocked phones LOL!!!!!

Lumia Unlock Codes?

So I called att today and was on the phone with them for quite awhile. They were willing to unlock my lumia so i can use overseas. but after looking into it, the rep told me that the system wasn't giving her the unlock codes for my imei #. Has anyone tried to call in to get it unlock? I'm a pretty good customer for ATT so when i asked them to sim unlock they didn't turn me down at all..

I tried twice. Once as a customer, once as a non customer. When I called as a customer, they said that codes are not available yet because the phone is too new.
When I called as a non customer, they said that windows phone is in a contract with At&t that prevents them from unlocking their phones. Ever.
So clearly they are on B.S. Because they don't want their flagship devices to be unlocked.
I am expecting a code from cellphoneunlock.net in a few days which I payed $25.00 for.
I will keep you all posted on how that goes.

thanks, i saw some services online that offered to unlock it too..but im weary about those places. let me know how it turn out for u

I used cellunlocker.net for my Galaxy Note. I ordered the code from the same site for the Lumia 900, but I paid $29 for it. I can follow up when I get the code.

I'm also about to put my hands in a Lumia 900 and unlock it to use it in Mexico but if they won't give me the code as with sifusky or Nissan350.
I'll wait until someone confirms via cellphoneunlock.net
I'll be watching impatiently this thread.

I called them and they said that ATT has an agreement with Nokia that they will not be unlocking these phones, much like they had with the iphone for almost 5 years.
This is even though I paid full price ($450) for my phone.

rohitgarewal said:
I called them and they said that ATT has an agreement with Nokia that they will not be unlocking these phones, much like they had with the iphone for almost 5 years.
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Not really like iPhone but AT&T has put every new phone it releases recently on so called 10-month exclusivity period. During such period, no unlock code can be given out.
Usually, if you call 8 or 9 months after initial release, you will get your code.
This is even though I paid full price ($450) for my phone.
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This one is tough. I bought my Galaxy S2 unlocked and was able to get my unlock code right away. But some others are not so lucky. It depends who you were talking to and how much they are willing to go above and beyond besides simply reading the scripts. I calmly told the CSR on the phone that I paid full price for the phone and expect an unlock code from them with no excuses. They asked me to fax in my receipt to prove I did purchased it at full price and send me the unlock code right away.

Cheapest unlock code!?

Hey guys, i might be buying a note 2 very soon .. I was just wondering if any of u got it unlocked? If yes then HOW MUCH DID YOU SPEND ..
Cellunlock.net offers it for 25$. Looking for some cheap alternatives !!

Call T-Mobile, and ask to have the phone unlocked. I had to fax them a receipt (a t-mobile one, which made no sense to me), along with my remedy trouble ticket number, and imei. They later sent me the unlock code. Free.

My store said they would do it for free after 30 days.
I paid the $25 because I didn't want to wait and I wanted to try it out on ATT.

i was thinking to buy a tmobile one and use it at my local network .. for that I need the unlock code .. 25$ is not what I am looking to spend ..

Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.

mdt73 said:
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
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If they give you static, just tell them you plan to go overseas and need it unlocked for that.

I dont think they will give the code to a new contract !!

Tell them you are going out of the country, and if they won't budge contact me and I can get it unlocked for about $15.

Guys, chill out. There is really no need to be so concerned about unlock codes. I work for T-Mobile, and I want to offer some advice. Completely on my personal accord, not as part of my job with T-Mobile of course. Mind you, I will not do anything that violates any NDA or other agreement, contract, association that I have with T-Mobile, but I can offer the policy information, since it is not anything I wouldn't tell any other customer I talked to as part of the job.
Basically, if you buy a phone from T-Mobile you can get it unlocked, so long as you are at least 40 days into your account. Not contract, not tenure, but account. The account you are using the phone on has to have been open at least 40 days. You also have to have used the phone on that a line on that account. Meaning you made at least 1-2 minutes worth of phone calls.
Otherwise, assuming you bought it and do not want to use it on your account, you can send in proof of purchase that you bought it at full cost, or they can see on your account that you bought it. Phone purchases in store, just to address one earlier comment, do not always show the full receipt information (device, etc) and that is why a fax is required. Purchases made through customer care, online, or through telesales, are viewable through the proper phone team.
If you buy a phone at full cost and DO NOT have a T-Mobile account, you can get it unlocked by calling in and providing the imei number and they will submit the request. No faxing or any other hassle. Many agents are not aware of this exception in the policy because it does not come up all that often. So you may get someone on the line who is unaware and will swear up and down that it is not part of policy. I, personally, have had to spend time talking to managers who did not even know this part of policy. However, it is a part of a policy, and therefore is the easiest way to unlock the device.
There are other little minor things in policy, but most of what I have said is for the average buyer. Also, note that 'going overseas' is not any sort of exception to policy. If you do not meet the normal policy requirements, you could be going to the moon for all it matters and it would not be any reason to go outside of policy. The requests are completed by an offline team, and they are strict to policy. I have seen many customers get angry because "the store told me I could just call in and unlock it" or "I am going overseas in two days and that is why I bought the phone in the first place." If you say you are going overseas, then you will just be offered international roaming information for using T-Mobile overseas, or be told about cancelling your contract, paying any applicable ETF, and then getting the unlock request submitted in as part of the cancelled account part of the policy (which has its own set of requirements).
As a disclaimer I will say that while I work for T-Mobile, I am not writing this as part of any association with T-Mobile, and I do not condone any abuse of policy or misrepresentation in order to circumvent or manipulate policy. I also will not do anything outside of policy for anyone. I am unable to submit any unlock requests for anyone or call in for anyone or do anything of the such.
However, I do hope my advice helps.
The only real time to pay to get the device unlocked is if you just bought the phone at a discount, started a brand new T-Mobile account, and are under 40 days since activating your account.

phoenixbennu said:
Guys, chill out.[...]
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just to back phoenix up (thanks for the writeup btw) i've done this twice on Tmo
- 30+ days into my value plan and I requested the code for my s3, had it the next day in my email.
- paid full price for another s3, same thing, didn't have to wait at all, just called and requested the same day.
easy as pie.

Thanx phoenix... N other guys .. I will try to get it done from t mobile only ..

I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!

mdt73 said:
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
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All carriers are required to unlock phones at the customers request, it was put into law a year ago or so. Same law that said jailbreaking/rooting is legal and cannot void a warranty. No one knows about it yet because it loses money for telecoms, but they can't refuse to unlock your phone because it is illegal to do so.

You do know there's a write up to unlock this phone for free right ?
Sent from my SGH-T889 using XDA Premium HD app

Question T-mobile unlock?

I am considering a T-mobile version of the Op9 pro because it would be substantially cheaper for me, but I like to have my phone rooted. How difficult would it be to unlock and root the tmob version of the phone?

I went through this exact questioning process when I bought my OP7Pro from T-Mobile 2 years ago. I did that because it was cheaper, but the only way to root is to first get T-Mobile to unlock the device, which they will not do if you're making payments on the phone. Luckily there was someone here at XDA who had a connection at T-Mobile and was able to have them unlock it for me.
So the choices seem to be:
1) Pay off the phone and then T-Mobile will unlock it.
2) Have a connection at T-Mobile (or good persuasion skills) and get them to unlock it against policy.
3) Buy from the manufacturer or another vendor so it's already unlocked.
This time I went with Option 3, even though it will cost me a bit more.

terlynn4 said:
I went through this exact questioning process when I bought my OP7Pro from T-Mobile 2 years ago. I did that because it was cheaper, but the only way to root is to first get T-Mobile to unlock the device, which they will not do if you're making payments on the phone. Luckily there was someone here at XDA who had a connection at T-Mobile and was able to have them unlock it for me.
So the choices seem to be:
1) Pay off the phone and then T-Mobile will unlock it.
2) Have a connection at T-Mobile (or good persuasion skills) and get them to unlock it against policy.
3) Buy from the manufacturer or another vendor so it's already unlocked.
This time I went with Option 3, even though it will cost me a bit more.
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Ha! Same exact position I was in with my OP7Pro. Hated myself for going the T-Mo purchase route as it took a long time to unlock and then eventually flash the International ROM to get rid of the T-Mo one it shipped with.
For those getting it from T-Mobile in installments (like I did with my OP7Pro), what worked for me was reaching out to T-Mo support on Twitter (@TMobileHelp). DM them and tell them you're traveling and need the phone unlocked before you travel. Took a couple of tries to get a nice enough rep to unlock it for me. YMMV.
Can't wait til I get my OP9Pro!

eddy g said:
Ha! Same exact position I was in with my OP7Pro. Hated myself for going the T-Mo purchase route as it took a long time to unlock and then eventually flash the International ROM to get rid of the T-Mo one it shipped with.
For those getting it from T-Mobile in installments (like I did with my OP7Pro), what worked for me was reaching out to T-Mo support on Twitter (@TMobileHelp). DM them and tell them you're traveling and need the phone unlocked before you travel. Took a couple of tries to get a nice enough rep to unlock it for me. YMMV.
Can't wait til I get my OP9Pro!
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Interesting, I'm surprised that worked. I do travel to a place without T-Mobile service to visit family once in awhile, and they only did a temporary unlock for me in the past (10-day? 30-day? I don't remember). I never tried telling them I was going on a longer trip. Good to know in case there's a next time!

T-Mobile, even when paying full price up front, will not unlock the phone for 40 days. The only advantages to buying the phone directly from T-Mobile is carrier bill financing (though their trade in offer is disappointing), and roaming on US Cellular/Nex-Tech (IMEI whitelist bull involved...).
If those aren't needed, then buying direct from OnePlus or a retailer like Best Buy (they are doing preorders now) is a better option.

I've done this on the three oneplus devices I bought from T-Mo; Got on twitter (at least one business day after purchase so the device is updated in their system) and tell them I need it unlocked so my company can install their security software. This time I went with a direct-buy from Oneplus for the 9 Pro though - just me not wanting to have to deal with that again. Of note, my account with T-Mobile has been active and in good standing for over 10 years, which may have affected their willingness to unlock so quickly while device was still on EIP. It may not work for you if you have a new account or have late/missed payments.

After 4 days all devices can be unlocked even if on a JOD or EIP
It's all about how nice & patient your willing to be towards the rep......