Hello
I just phone up O2 UK Customer Service and I ask them for the Network Unlock COde and the Operator that take my call say is illegal to unlock your o2 mobile and you isnt allow to do that anyway
Oh my god.... LOL cant believe she say that.... she so stupid
weasley said:
Hello
I just phone up O2 UK Customer Service and I ask them for the Network Unlock COde and the Operator that take my call say is illegal to unlock your o2 mobile and you isnt allow to do that anyway
Oh my god.... LOL cant believe she say that.... she so stupid
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If you bought the phone on a contract then she is absolutely correct.
When you buy the phone on a twelve month contract, then that contract forms a part of the sale. In other words, you havn't finished paying for the phone until the twelve months is up. Given that the phone is still, in part, owned by O2, they can put restrictions on your useage in their terms and conditions including preventing you using the phone on someone else's network. To change the state of the phone whilst it is still under contract it breaking that contract.
I'm afraid, if you want to use the phone somewhere else, you have to pay for the phone yourself! If you want someone else to help you pay for the phone (by getting it massively discounted on a contract) then you have to accept the restrictions that come with that - or wait for someone to create an unlocking utility
i bought it Sim-Free From THE LINK for £550 But is still locked to O2
so in other word the Phone isnt sim-free after all
weasley said:
i bought it Sim-Free From THE LINK for £550 But is still locked to O2
so in other word the Phone isnt sim-free after all
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In that case, I think you need to speak to the link, not O2.
It's not correct to say it's illegal.
Secondly, O2 don't own the phone. It's yours.
Thirdly, get on their case. Mither them, write to them and write a complaint to ofcom.
Bassey said:
weasley said:
i bought it Sim-Free From THE LINK for £550 But is still locked to O2
so in other word the Phone isnt sim-free after all
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In that case, I think you need to speak to the link, not O2.
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Click to collapse
Been to THE LINK First then call o2
In the Link they say Is a O2 Device and you should contact O2 for the unlock code since the stock is came from O2 Directly
It is definitely not illegal to unlock a phone in Europe. In the US, it might fall under the DMCA, and be considered illegal.
Like Bassey said, the contract you signed might forbid you from unlocking the phone, but this would be a case for civil court. No operator would find it sensible to pursue individuals who unlock their phone unless this becomes a major problem.
LeSkip said:
It is definitely not illegal to unlock a phone in Europe. In the US, it might fall under the DMCA, and be considered illegal.
Like Bassey said, the contract you signed might forbid you from unlocking the phone, but this would be a case for civil court. No operator would find it sensible to pursue individuals who unlock their phone unless this becomes a major problem.
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The XDA IIs is not from Contract..... is supose to be Sim-free.... on my invoice is say Unconnect Sim-free O2 XDA IIs
so I should entitle to get the phone to be unlock since i am not commit to a contracy
As has been said already - if you have bought it supposedly sim-free from the link, then your gripe is with them as they are breaking trades descriptions laws by selling a sim-free unit when it is network locked.
In my understanding, no phone company would ever block you from getting a phone unlocked through their own channels as it is still revenue for them if they charge you. You are still tied to the contract anyway, therefore they know they will make money out of you either way.
The only way you may have trouble from the network is if you unlock independently, as they can then claim you have tampered with the handset and are therefore out of warranty should you have a fault with the unit.
The Link are definately out of order here. The problem is that you've bought it sim free, so you don't have a Service Provider. And the link are basically telling you to ring your Service Provider. ITS THEM!!.
To get a quick soluiton email your IMEI and proof of purchase to [email protected] and they will sort it out. They did for me.
JD
Ludicrous, really...
It seems that every time you speak to someone at O2 customer services you get different answers; it's verging on the ridiculous.
My situation is that I will be travelling to Montana in the US on business next month, but the city which I'm going to is not covered by any of O2's roaming network partners - information that I double-checked before contacting O2.
Armed with this knowledge, I set about emailing O2 support. I explained the situation, and the responses were as follows (edited for brevity)
Me: I'd like to SIM unlock my XDA IIs as I'm going abroad to an area that O2 do not have sufficient roaming partner network coverage.
O2: SIM Unlocking costs £15, but we don't unlock handests until after your 12 month contract is up.
Me: Hang on a minute, I'm locked into the contract for 12 months anyway, and on my O2 Max tarriff, you'll get at least £900 out of me for the duration. If I were to cancel my contract, I'd still have to pay O2 the remainder of my line rental and, if I didn't, you could but a global bar on the handset's IMEI... so where's the risk to O2?
O2 Yes, we confirm you've had your handset for less than 12 months; if you wish to cancel, you'll need to pay us for the remaining line rental. If you wish to use your handset abroad, you need to have international roaming activated. To do this, you will need to lodge a £100 deposit against your account, which is refundable after three months.
Me FFS! I never said I wanted to cancel, and my tariff already includes ITS (as published) and now you say I have to pay £100 to roam? Did you miss the part where I mentioned that you have NO PARTNER COVERAGE in the area which I'm travelling to?? Please escalate this issue to a supervisor.
O2 Hello. You have had your contract for less than twelve months. If you wish to SIM unlock your handset, you will have to cancel your contract, pay for any outstanding call charges and the line due for the remaining portion of your contract, plus a £15 unlock fee.
... at this point, I could kill... so I telephone O2 customer services instead.
I get told:
1. The O2 shop can do it for you
2. The O2 shop tells me they'll call customer services on my behalf
3. The O2 shop calls me and says "They say it'll cost over £900"
4. I call O2 customer services - again - and ask for a supervisor, and get told to contact O2 network services on a different number
5. O2 network services say they DO have partner coverage in Montana, and that this info is on their website... I'm not near a PC when I take this call, so I cant check.
I get to my desk, get to the O2 website and check for Billings, Montana, USA under international coverage. Guess what? No Coverage
6. I call O2 customer services again, thinking to myself that perhaps a lesser person would have resorted to mass-murder by now. I explain the situation in detail again, get told "can't unlock under 12 months yada yada" and then ask to speak to a manager. Two minutes of being on hold and then I'm told - "Right, we're organising your unlock code for you"
A half dozen emails and about 1 hour of 0870 calls to get there.
Compare and contrast this with my call to Orange to SIM unlock my SPV C500 yesterday:
Me Hello, SIM unlock yada yada
Orange Fine; we've requested the code and will call you for your £20 payment once we have it, which will be around 5 business days time.
I've had my C500 since August 26th... yes, five whole months
So, in summation
O2 = first to market with the goods, but crap support
Orange = late getting the handsets, but very little hassle
i totally agree with u
when i got my vodafone SE v800 with contract
i called the customer service the same day say i want a network unlock code .... they say fine there will be a charge of £25.... i say that fine no problem .... after they give me the code straight away no question asked
From taking contract out to un-sim lock mt phone take no longer than 15min
I usually dnt like voadfone bcoz there low coverage in my area but that time is the first time i prasie them
O2 also told me if was illegal to unlock my XDA II. Eventually (after speaking to several O2 representatives) they agreed to do it for £25 charge and said it could take up to 28 days to be applied.
At that point I downloaded the unlock utility and within 2 mins had a nice unlocked XDAII.
Seems to me the least hassle to get the phone unlocked !
cheers
Russ.
Re: Ludicrous, really...
TheMadScot said:
A half dozen emails and about 1 hour of 0870 calls to get there.
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Hi.
Thought you may be interested in the following service:
http://www.registeredcall.com/?cat=2&subcat=1&compID=2
You call this 0871 number and record phone conversations. You can then download the audio file or send a link to the file if needed.
Use it when you are phoning customer services etc so you have a copy of what people have told you - very usefull.
I have no connection with the service - I just think its a handy tool to use.
Regards,
Ian Watson
russ said:
O2 also told me if was illegal to unlock my XDA II. Eventually (after speaking to several O2 representatives) they agreed to do it for £25 charge and said it could take up to 28 days to be applied.
At that point I downloaded the unlock utility and within 2 mins had a nice unlocked XDAII.
Seems to me the least hassle to get the phone unlocked !
cheers
Russ.
Click to expand...
Click to collapse
Y'know, if someone out there had developed a utility to unlock the XDA IIs, I'd have done the same thing
Unfortunately time wasn't on my side here... it's less expensive for me to pick up a Verizon or Sprint pre-pay SIM for my XDA IIs than to go to the trouble of either
a) Purchasing a pre-pay mobile in Montana, or
b) Renting a handset for use whilst I'm there
I'd rather pay the £15 to O2, get a pre-pay SIM when I touch down, and alter my O2 voicemail to say "I'm out of the country; call me on +1 xxx etc. if you need me" for the duration of my stay. That way I'll retain all my important data on my IIs, be able to dial within the States when necessary without spending silly money, and call back to the UK to retreive my voicemail without it costing a packet.
The one feature of my IIs that'll get worked overtime is the built in WiFi; there's plenty of hotspots around so I might even take a look at Skype for those occasions I need to call
SIM FREE does not mean unlocked to all networks, it means the phone is sold without a sim, I know we assume that sim free means unlocked but that is not the case, if it was the case it would be advertised as open to all networks, crafty maybe but there is no onus on the the link to do any more for you.
I'm pretty sure in this case you could probably push them for selling it with misleading information.
I do appreciate what you're saying though and again, we dont have all the facts of how the salesman actually described the product to the buyer.
that's strange, i just got my xda IIi and then phone to the O2 customer service, they said that i have to pay 15 pounds, then they will send the unlock code to me within 14 days.
weasley said:
LeSkip said:
It is definitely not illegal to unlock a phone in Europe. In the US, it might fall under the DMCA, and be considered illegal.
Like Bassey said, the contract you signed might forbid you from unlocking the phone, but this would be a case for civil court. No operator would find it sensible to pursue individuals who unlock their phone unless this becomes a major problem.
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The XDA IIs is not from Contract..... is supose to be Sim-free.... on my invoice is say Unconnect Sim-free O2 XDA IIs
so I should entitle to get the phone to be unlock since i am not commit to a contracy
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Click to collapse
This is OUTRAGEOUS!!!! "SIM free" generally means unlocked... so you're supposed to be able to use any wireless carrier... Even though the word "SIM free" word-for-word means "no SIM" and not necessarily means unlocked, the "SIM free" word has been widely used to indicate that a device is also unlocked.
It's clear that "The Link" is playing word games with its customers. This vendor is NOT TO BE TRUSTED AGAIN...
From what has been said (and not having seen your contract with the Link or the full surrounding circumstances) it sounds like:
1 Either the link is in breach of its contract/its obligations to you as a consumer under Sale of Goods Act (SOGA); or
2 You have an actionable remedy for misrepresentation against the Link shop involved (you would need to verify that there is no small print at the point of sale or alongside the demonstration phone defining exactly what sim free means/that you weren't informed of what this meant by the sales assistant).
Absent any definition of Sim free I think it is reasonable to intrepret this as available for use with any network.
Contract/Sale of Goods Act
There are certain terms implied into all consumer contracts by SOGA. The most important being that the phone is of satisfactory quality and fit for the purpose and as described. Important here is to check through the point of sale posters and leaflets etc (see above). Also when you were speaking to the sales representative did you make know to him or her that you would be making use of this phone with another sim. If you did then this puts you in a real position of strength as you will have expressly made a particular purpose known to the vendor. If not you still probably have a reasonable case that either the phone is not of satisfactory quality (given the manner in which it was described) or that there is an actionable misrepresentation.
Misrepresentation
There are 3 types of misrepresentation (innocent, negligent and fraudulent) with technically differing effects upon your contract. But leaving the legal technicalities aside, at the very least there is a good argument that there has been an innocent or negligent misrepresentation by the Link here aside from a breach of SOGA. Either way you are entitled to demand that the Link resolve this situation to your satisfaction or threaten to take them to the small claims court.
Conclusion
Where you get to, is do you want the phone? If yes, write to them and demand that they resolve this with 02 forthwith. State your legal rights to them as outlined above (remember to think about your particular circumstances). Alternatively if you don't get anywhere say that you will and pay the necessary unlocking charge to O2 and will seek a refund of this charge and your costs from the Link (keeping the Link notified in writing and retaining all paperwork and receipts). You can then take action against the Link (if necessary) to recover it.
If you don't wish to keep the phone, then return it to them and demand a refund immediately. Do not delay.
Finally, there are various helpful guides to your rights as a consumer on the government sites - see dti.gov.uk and look for sale of goods act. Remember that everything depends on the facts of a particular case.
Good luck
P.S Finally, having given some pro bono advice, I would appreciate some help in return from anyone who would be willing to spend 30 minutes on the telephone with me going through the upgrading process. Having read through Wiki I am getting lost with all the Dos commands root files etc. If anyone can, please PM me.
Thanks J
Related
The phone is still not in stores or in the possession of resellers, it's extremely tricky to get even on AT&T's websites and phone numbers yet there are auctions like this one popping up for suckers who really really want to buy the phone but don't have a stupid Premier account. This particular seller who has no feedback claims to provide "NORESERVE,NOCONTRAC, FAST DELIVERY I HAV ALOT IN STOCK" along with Pures and unlocking codes.
I'd bet green cash that this is fraud but as of now there are seven bidders fighting at $250 and climbing. Put it this way, if I were to set out right now to rob people on eBay, I'd start with bogus Tilt 2 listings. High demand. At best the guy is a thief and these are hot phones (you don't want a hot phone with a hot IMEI number), more likely the phones don't exist and he's a full time asshole. What I'd also bet is that there will be other thieves doing what he is (but hopefully spelling better).
Point being do not, do *not* expect not to be ripped off on eBay (along with other random sites you find on google) for the Tilt 2 until at least a week after the phone has been released in stores. And if you do buy it, get the seller to produce a picture of the phone with a timestamped post-it note. If you can't get lucky with one of many tips on this thread, just wait it out. It will really mess with your head and bank account to get scammed for this phone because you couldn't wait until the 18th. Hang in there champ.
For those of you looking to unlock, don't get suckered for codes buy guys like this, go to Olipro's http://rhodium.htc-unlocks.com/ which work on all carriers' TP2s, costing you a reasonable $18 apiece.
Doug
Why would you need to pay $18.00 to somebody to unlock your phone when you can call your carrier and get them to unlock it for free ?
RacerX10 said:
Why would you need to pay $18.00 to somebody to unlock your phone when you can call your carrier and get them to unlock it for free ?
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This guys right, I work for Vodafone Corporate Customer Services in the UK, and we provide Network Unlock Codes for all devices we provide..... for free.
I would assume that most operators would give the same service.
However, OliPro does provide Sec Unlocking with operators won't do.
Not sure if anyone is aware, or whether they have been put off getting the XTC Clip because of the price, but they have a massive 80% off the original price of the clip.
Price is now just shy (in the UK) of £40 rather than £199
Maybe this could be the final push to opening up custom roms for our device (after first S-Offing.....)
What do you guys think?
What are those guys warranty and liability terms?
Do they have an insurance? They should have one to pay their valued customers if X-Clip breaks something. Product liability Insurances are not that expensive, nowadays.
I've paid too much for this product to brick it, since rooting voids warranty from HTC.
And well, no root but more chances if the phone gets lost or stolen to get it back, because high costs and H/W crack solution only to remove the "security locks" for the thief.
well I think there will always be the risk of 'bricking' the device, but so many people have successfully S-Offed using the XTC Clip, and seeing as this is the only way at the moment to root our Wildfire S...... well I'll take the risk.
As for removing the Security Locks for the thief if the phone is lost or stolen? well, not really. You can still set locks within Android itself, plus if you phone was ever lost or stolen, well you just ring up your Network Provider, eg, Vodafone, O2, T-Mobile, etc, and they can block the phone by the individual IMEI number
taffypride said:
if you phone was ever lost or stolen, well you just ring up your Network Provider, eg, Vodafone, O2, T-Mobile, etc, and they can block the phone by the individual IMEI number
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They will charge highly for this service and the IMEI # may be altered by such tools, too, or is this device auth data crypto-secured in ROM?
Sorry for stupid Q but I've only private used very cheap cellphones so far since I've never paid the high costs for mobile contracts to get a sponsored phone.
the only way to change the IMEI of a phone is by changing the entire motherboard of the phone (as far as I am aware) which makes it not worth doing.
http://imei-number.com/change-imei-number/
"How can manufacturers prevent IMEI changing?
Actualy there is no 100% security just as all other problematic things on the world. Manufacturers can do their best but still you can change chip and reprogram it if you have the same knowledge as manufacturers employees."
That disclaimer says it all.
Every PS modder garage could do that.
Your concern regarding security has not much to do with s-off/rooting the phone. If you lose your phone, your data is available to whomever has the phone regardless of wether or not the phone is rooted/s-off.
So back on-topic: since my PAYG clip is now unlimited, if there's anyone in my region (southern of the Netherlands) that needs a phone unlocked, feel free to contact me.
I have ordered one form here http://cgi.ebay.it/XTC-Clip-HTC-And...?pt=UK_Phones_Software_RL&hash=item20b76edaff
53 EUR TOTAL.
Including shipping of €11.
Is the PAYG clip completely unavailable now? I ordered mine for 22 pound (roughly 27 euro).
I paid the same! Because of the big price drop they decided to stop selling the PayG as it became "useless" because it's also unlimited.
People who already bought the "PayG's" got the 1.4.5 update as extra. I think I was one of the last people who bought one ;-)
Now they're only selling the normal XTC clips a bit more expensive than the PayG version was. I wonder what the resellers are doing with the overstock on PayG's now? :-D
Probably upgrading them themselves and then sell them as regular XTC clips? Anyway, 22 pounds was a reasonable price, but 50 euro is rather expensive for use on a 250 euro phone. I don't think it'll be useful for newer phones that are no longer Qualcomm based.
It seems to be still available here at the same price: http://forums.phone-tools.cn/showth...ces-supported-phones-terms-and-conditions-***
Sent from my HTC Desire using XDA App
Still avail. http://cgi.ebay.de/XTC-Clip-UNLOCK-HTC-Android-Windows-phones-Desire-/120757931375
From Bulgaria, trust ok?
100% reputation, seems trusted. And you are fully protected by Ebay and paypal.
But not on the official reseller list?:
http://forums.phone-tools.cn/showthread.php/30724-XTC-Clip-Reseller-List
Well, if it all goes wrong you are still protected so you can get your money back I expect them to be true to their word and not scam you.
I've bought one from the Bulgarian. Lets see.
Well, there are cheaper sellers that are based in the UK when I looked earlier.
Well, the Bulgarian is fast:
http://translate.google.com/transla...tl=en&u=http://www.bgpost.bg/?cid=176&act=url
Local Date and Time Country Location Event Type Extra Information
8/15/2011 7:30:00 PM BULGARIA SOFIA LC/AO Receive item at office of exchange (Otb)
8/16/2011 12:28:00 AM BULGARIA SOFIA LC/AO Insert item into bag (Otb)
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Arrived and activated, SW ver. 2.0.0. Seller is excellent.
Hmm. there's an issue:
The device does not switch on if usb power is applied and fastboot in settings off... need to remove battery to reset.
It works again with fastboot back on in power settings.
UPDATE: Issue is gone, charging if switched off and fastboot off works again.
how can i unbarred it and use the uk sim card?
any ppl can provide the unbarred the solution?
or other solution that can make my phone receive signal and used back sim card?
i bought this phone at a UK forum and right now it get blocked so i guess it was a stolen phone
so what i can do is only treat is as a htc ipod touch
and is this possible to use oversea sim card?
I am a noob fresh user from htc one x ~
help pls ~thanks
i dont think its barred, it network locked, <--- maybe not
you need to find that person and ask him to ask his network to get it unlocked,
he will need the phone imei no.
teanbread said:
how can i unbarred it and use the uk sim card?
any ppl can provide the unbarred the solution?
or other solution that can make my phone receive signal and used back sim card?
i bought this phone at a UK forum and right now it get blocked so i guess it was a stolen phone
so what i can do is only treat is as a htc ipod touch
and is this possible to use oversea sim card?
I am a noob fresh user from htc one x ~
help pls ~thanks
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Click to collapse
If it is barred then you can't use a UK so you'll need to change the IMEI which in itself is illegal in the UK.
Each time you enter a sim it checks for the unique code which is registered when your phone is blocked. Hence why you'll get no signal.
An international sim will work if you are using it abroad.
However as posted by thunder it could be that the phone is network locked so only the original network sim will work you need to find out if it's network locked or actually blocked.
Sent from my HTC One X using Tapatalk 2
that seller dun wan asnwer my call anymore
mean i can solve this problem by unlocked the network or using other sim which not from any UK network right?
Use checkmend. Google it. Think it's £1.99 and it will tell you it's status. Wether it's network barred, reported lost or stolen.
sent from my tegra 3 powered, HTC beast.
i confirm that the phone is get barred ~
so what i can do right now?
pls save me
Ask the seller for a refund. It could be a stolen phone or insurance scammed. I would first ask the seller and or contact the forum mods which in turn may tell you to go to the police if it's a stolen handset.
There is nothing you can do legally to change imei as this is illegal.
Sent from my iPad using Tapatalk HD
Sounds like you've been pretty much done in. Based on the condition you're describing it surely classes as having been sold a faulty or misrepresented good, so it's time to do the following (and fast):
If an intermediary like PayPal was used, file a complaint immediately and dispute the transaction
Get in touch with your bank and file for a chargeback; with credit cards you have pretty much guaranteed cover here, for debit cards you should still be covered so long as it's VISA [1][2]
Also, don't forget that Distance Selling Regulations entitle you to an unconditional 7-day window for returning any good you're not happy with so long as it's in original condition (it is not necessary for the packaging to be in good condition or even present at all).
You can of course consider notifying the police too, but that may result in the phone being confiscated and you not getting your money back. If the seller won't respond to your contact now, the chargeback should get his attention and you can go ahead and return the phone if you like — then tell the police anyway once you have your money.
As I see it, you're most likely going to get your money back so long as the purchase wasn't below £100 and thus not eligible for cover (If you seriously thought you were getting a legit One X for this much WTF were you thinking?), done through pure cash, or past the claim time limit — if any of those are the case I guess you can treat this as a hard lesson in how to shop more carefully online.
Sounds like you've been pretty much done in. Based on the condition you're describing it surely classes as having been sold a faulty or misrepresented good, so it's time to do the following (and fast):
If an intermediary like PayPal was used, file a complaint immediately and dispute the transaction
Get in touch with your bank and file for a chargeback; with credit cards you have pretty much guaranteed cover here, for debit cards you should still be covered so long as it's VISA [1][2]
Also, don't forget that Distance Selling Regulations entitle you to an unconditional 7-day window for returning any good you're not happy with so long as it's in original condition (it is not necessary for the packaging to be in good condition or even present at all).
You can of course consider notifying the police too, but that may result in the phone being confiscated and you not getting your money back. If the seller won't respond to your contact now, the chargeback should get his attention and you can go ahead and return the phone if you like — then tell the police anyway once you have your money.
As I see it, you're most likely going to get your money back so long as the purchase wasn't below £100 and thus not eligible for cover (If you seriously thought you were getting a legit One X for this much WTF were you thinking?), done through pure cash, or past the claim time limit — if any of those are the case I guess you can treat this as a hard lesson in how to shop more carefully online.
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DSR won't apply with this situation as it was a private sale according to the OP.
You have to be very careful when doing private sales on forums, same thing happened to me, bought my sister a SGS2 it came with a receipt and everything from a private seller, a year later she went to CPW to trade in and they found out that it was an insurance scammed phone! The odd thing was it wasn't barred as UK sims were still working in them but could have been barred at anytime.
Contact the seller, say if they don't give the only back you will contact the police as effectively this was a fraudulent sale, they probably won't do much at all but hey it'll make the seller aware you won't give up.
But contact the moderators of the forum you purchased this from and let them get involved as well.
Sent from my HTC One X using Tapatalk 2
Ah, didn't realise DSR didn't apply to such sales. As a general rule I avoid private selling like the plague because I've heard too many horror stories, unless it's via eBay which offers you somewhat reasonable protection and is why you should insist on going through such a medium unless you literally know the person.
OP: I think you can still go down the chargeback route though, have a look through the links I posted before and figure out if you can make a claim. You never know simply appealing to the seller's goodwill by saying it doesn't work may get you a refund, but I'm guessing not.
Hi i had this happen to me, i swapped my SGS 2 for another phone and the phone i swapped for become barred.. I didnt know what to do but a friend of mine said contact the police, so i did i gave them the persons name and contact number who i got it off and the police managed to get my phone back and it was in London too on its way to India (im from Sheffield). So i would suggest contacting the police worth a shot:good:
springy0114 said:
Hi i had this happen to me, i swapped my SGS 2 for another phone and the phone i swapped for become barred.. I didnt know what to do but a friend of mine said contact the police, so i did i gave them the persons name and contact number who i got it off and the police managed to get my phone back and it was in London too on its way to India (im from Sheffield). So i would suggest contacting the police worth a shot:good:
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wow they actually did something about it? and there was a result!?!?!
springy0114 said:
Hi i had this happen to me, i swapped my SGS 2 for another phone and the phone i swapped for become barred.. I didnt know what to do but a friend of mine said contact the police, so i did i gave them the persons name and contact number who i got it off and the police managed to get my phone back and it was in London too on its way to India (im from Sheffield). So i would suggest contacting the police worth a shot:good:
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Good to hear a positive story for once with the feds doing something positive! Quie common for phones to end up back in Asia, big demand for them there as well as all the scams that go on with them!
Hey guys, i might be buying a note 2 very soon .. I was just wondering if any of u got it unlocked? If yes then HOW MUCH DID YOU SPEND ..
Cellunlock.net offers it for 25$. Looking for some cheap alternatives !!
Call T-Mobile, and ask to have the phone unlocked. I had to fax them a receipt (a t-mobile one, which made no sense to me), along with my remedy trouble ticket number, and imei. They later sent me the unlock code. Free.
My store said they would do it for free after 30 days.
I paid the $25 because I didn't want to wait and I wanted to try it out on ATT.
i was thinking to buy a tmobile one and use it at my local network .. for that I need the unlock code .. 25$ is not what I am looking to spend ..
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
mdt73 said:
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
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If they give you static, just tell them you plan to go overseas and need it unlocked for that.
I dont think they will give the code to a new contract !!
Tell them you are going out of the country, and if they won't budge contact me and I can get it unlocked for about $15.
Guys, chill out. There is really no need to be so concerned about unlock codes. I work for T-Mobile, and I want to offer some advice. Completely on my personal accord, not as part of my job with T-Mobile of course. Mind you, I will not do anything that violates any NDA or other agreement, contract, association that I have with T-Mobile, but I can offer the policy information, since it is not anything I wouldn't tell any other customer I talked to as part of the job.
Basically, if you buy a phone from T-Mobile you can get it unlocked, so long as you are at least 40 days into your account. Not contract, not tenure, but account. The account you are using the phone on has to have been open at least 40 days. You also have to have used the phone on that a line on that account. Meaning you made at least 1-2 minutes worth of phone calls.
Otherwise, assuming you bought it and do not want to use it on your account, you can send in proof of purchase that you bought it at full cost, or they can see on your account that you bought it. Phone purchases in store, just to address one earlier comment, do not always show the full receipt information (device, etc) and that is why a fax is required. Purchases made through customer care, online, or through telesales, are viewable through the proper phone team.
If you buy a phone at full cost and DO NOT have a T-Mobile account, you can get it unlocked by calling in and providing the imei number and they will submit the request. No faxing or any other hassle. Many agents are not aware of this exception in the policy because it does not come up all that often. So you may get someone on the line who is unaware and will swear up and down that it is not part of policy. I, personally, have had to spend time talking to managers who did not even know this part of policy. However, it is a part of a policy, and therefore is the easiest way to unlock the device.
There are other little minor things in policy, but most of what I have said is for the average buyer. Also, note that 'going overseas' is not any sort of exception to policy. If you do not meet the normal policy requirements, you could be going to the moon for all it matters and it would not be any reason to go outside of policy. The requests are completed by an offline team, and they are strict to policy. I have seen many customers get angry because "the store told me I could just call in and unlock it" or "I am going overseas in two days and that is why I bought the phone in the first place." If you say you are going overseas, then you will just be offered international roaming information for using T-Mobile overseas, or be told about cancelling your contract, paying any applicable ETF, and then getting the unlock request submitted in as part of the cancelled account part of the policy (which has its own set of requirements).
As a disclaimer I will say that while I work for T-Mobile, I am not writing this as part of any association with T-Mobile, and I do not condone any abuse of policy or misrepresentation in order to circumvent or manipulate policy. I also will not do anything outside of policy for anyone. I am unable to submit any unlock requests for anyone or call in for anyone or do anything of the such.
However, I do hope my advice helps.
The only real time to pay to get the device unlocked is if you just bought the phone at a discount, started a brand new T-Mobile account, and are under 40 days since activating your account.
phoenixbennu said:
Guys, chill out.[...]
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just to back phoenix up (thanks for the writeup btw) i've done this twice on Tmo
- 30+ days into my value plan and I requested the code for my s3, had it the next day in my email.
- paid full price for another s3, same thing, didn't have to wait at all, just called and requested the same day.
easy as pie.
Thanx phoenix... N other guys .. I will try to get it done from t mobile only ..
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
mdt73 said:
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
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All carriers are required to unlock phones at the customers request, it was put into law a year ago or so. Same law that said jailbreaking/rooting is legal and cannot void a warranty. No one knows about it yet because it loses money for telecoms, but they can't refuse to unlock your phone because it is illegal to do so.
You do know there's a write up to unlock this phone for free right ?
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I have a T-Mobile s4, which is turned off due to non payment and I want to hook it up with another carrier. I tried the info given to unlock it but after I enter the number, it doesn't go to the screen shown on the video. Is there anything I can do besides pay T-Mobile?
Nope. I'm pretty sure that you have to have an active line to unlock.
purplekity415 said:
I have a T-Mobile s4, which is turned off due to non payment and I want to hook it up with another carrier. I tried the info given to unlock it but after I enter the number, it doesn't go to the screen shown on the video. Is there anything I can do besides pay T-Mobile?
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None payment of service or non payment on device?
Either which way your device is black listed. But if for non payment on device, technically device is stolen.
And either each way, this is probably a grey area to discuss on xda
carrier unlock s4
ShinySide said:
None payment of service or non payment on device?
Either which way your device is black listed. But if for non payment on device, technically device is stolen.
And either each way, this is probably a grey area to discuss on xda[/QUOTE
Hi, thank you for getting back to me so soon. It is off due to non payment of the bill and i put down half on the phone, so i guess its for both. I lost my job and could not afford to pay anything to anyone until i got my unemployment, anyway i wonder if i will have a problem restoring the service when i get paid? Thanks again.
denise
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ShinySide said:
None payment of service or non payment on device?
Either which way your device is black listed. But if for non payment on device, technically device is stolen.
And either each way, this is probably a grey area to discuss on xda
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I hope what you mean is that carrier locking of phones is borderline criminal. There is nothing morally wrong with unlocking your own phone. If you don't pay your electric bill, they don't confiscate your lights.
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mhannigan said:
I hope what you mean is that carrier locking of phones is borderline criminal. There is nothing morally wrong with unlocking your own phone. If you don't pay your electric bill, they don't confiscate your lights.
Sent from my One using Tapatalk
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Guess you dont understand what I meant by non payment on the phone. i.e. Tmos payment plan to pay off the phone. Which you are in a contract to pay off the device. And if you dont fulfill the contract....guess who legally owns it? Cant buy a car not pay the bank and say hey i dont bank with you anymore so now I own the car legally....
ShinySide said:
Guess you dont understand what I meant by non payment on the phone. i.e. Tmos payment plan to pay off the phone. Which you are in a contract to pay off the device. And if you dont fulfill the contract....guess who legally owns it? Cant buy a car not pay the bank and say hey i dont bank with you anymore so now I own the car legally....
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Actually, it would be a little bit more like not paying your OnStar subscription fee and then having someone in a forum talk down to you like you stole the car because of it.
There is a huge difference here. The phone and the "contract" being intermingled with control over using the phone is nothing more than a tool to blackmail the customer into staying with the provider. T-Mobile's primary business is providing service for a monthly fee. I paid cash for my T-Mobile branded phone ($700+). But when I traveled abroad about a month later, they refused to unlock it because I had not had it with T-Mobile service yet for 40 days (although I have been with T-Mobile for at least a decade).
Like I said, when you don't pay your electric, they don't disable your lamps and your TV. They don't even come take your CFL bulbs that they subsidized. I get to use those bulbs with a windmill if I want to. When you don't pay your landline bill, they don't remotely disable your Panasonic cordless phone. If they COULD, they WOULD, but we wouldn't tolerate it. Unfortunately, there are people (like you) who have been lulled into thinking that this is OK when it comes to cell phones. Being a Senior Member, I think you should set a better example and use your critical thinking - and not simply imply that someone who didn't pay their cell bill shouldn't even be discussing it in public.
That was my point - indicating that you're not even sure if it should be discussed here is a bit dramatic - the guy isn't trying to screw anyone - just exploring his options. He paid for half of the phone up front, and paid for service for somewhere between 0 and 2 years. If anyone has been screwed, it's him by being held hostage.
A cell phone and a financed automobile are in different ballparks, my friend. I think you know that.
Mike
mhannigan said:
Actually, it would be a little bit more like not paying your OnStar subscription fee and then having someone in a forum talk down to you like you stole the car because of it.
There is a huge difference here. The phone and the "contract" being intermingled with control over using the phone is nothing more than a tool to blackmail the customer into staying with the provider. T-Mobile's primary business is providing service for a monthly fee. I paid cash for my T-Mobile branded phone ($700+). But when I traveled abroad about a month later, they refused to unlock it because I had not had it with T-Mobile service yet for 40 days (although I have been with T-Mobile for at least a decade).
Like I said, when you don't pay your electric, they don't disable your lamps and your TV. They don't even come take your CFL bulbs that they subsidized. I get to use those bulbs with a windmill if I want to. When you don't pay your landline bill, they don't remotely disable your Panasonic cordless phone. If they COULD, they WOULD, but we wouldn't tolerate it. Unfortunately, there are people (like you) who have been lulled into thinking that this is OK when it comes to cell phones. Being a Senior Member, I think you should set a better example and use your critical thinking - and not simply imply that someone who didn't pay their cell bill shouldn't even be discussing it in public.
That was my point - indicating that you're not even sure if it should be discussed here is a bit dramatic - the guy isn't trying to screw anyone - just exploring his options. He paid for half of the phone up front, and paid for service for somewhere between 0 and 2 years. If anyone has been screwed, it's him by being held hostage.
A cell phone and a financed automobile are in different ballparks, my friend. I think you know that.
Mike
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Ahaha Okay so according to your logic, Everyone go to Tmobile Only put a down payment down then run off with the phone and you legally own it. Sounds so legit and logical. Their not going to unlock a phone they legally own because some one didnt pay it off. Or unlock your phone for you when you owe them money. Nor let you use it on their service under a different account. Why? Because everyone will just rack their bill up then just open a new account so they dont have to pay that racked up bill off. Obviously you dont understand how a business and contracts work. Hes not being "held hostage" he/she just isnt going to receive a service (ie unlock code) when he/she owes money.
Is but same logic. Dont pay your phone, no unlock code. Dont pay your note, No title. As far as your 40 day problem? (And its actually 90) No where lets you buy phones out right, unlock them right away and walk away free without service. They'd lose money and wouldnt be a service but just a cell phone dealer. If you want to do that go buy a factory unlocked which costs even more then one locked to a carrier then you dont have to worry about whinning and crying you cant unlock your phone when you dont pay your bill, fulfill a contract, or fulfill the terms of service you signed when you purchased the device.
Anyways you think its cool to unlock and "run off" with a phone that isnt paid in full and money is owed on, and I dont. We can just leave it at that.
OT but actually its 7 or 14 days service needed to get it unlocked once its paid in full, I don't remember exactly but its one of those. I called T-Mobile a few months ago and that's what they told me.. It might be a recent change