Related
It's an official position.
Thank you for contacting HTC Europe.
Sorry, it is not true - HTC will not be releasing a WM6 update for the HTC P3600.
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at <http://www.europe.htc.com/support/csbyphone.html>.
Best regards,
Perry Bird
HTC Support
[email protected]
http://www.htc.com
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. High Tech Computer Corporation
emvsantos said:
It's an official position.
Thank you for contacting HTC Europe.
Sorry, it is not true - HTC will not be releasing a WM6 update for the HTC P3600.
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at <http://www.europe.htc.com/support/csbyphone.html>.
Best regards,
Perry Bird
HTC Support
[email protected]
http://www.htc.com
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. High Tech Computer Corporation
Click to expand...
Click to collapse
Some other user already notice this, also with some email from HTC support.
Very sad the way of thinking of this company
But I think that here we can find much better ROM by our cookers
mikhe69 said:
But I think that here we can find much better ROM by our cookers
Click to expand...
Click to collapse
For sure ... Big Thanks to them !!
...oh well...I wouldn't want it anyway! I will stick with one of the great ones the cookers produce and distribute here!
Long live the cookers and more choice!!
It's political. HTC want that their customer buy the new p3600i with WM6 + 500Mhz + 256Mb Ram..
One more thanks to all the "cookers" that provide us certainly better ROM than the original can be
i'm sad i bought my p3600 1 month ago .............
Well the cooked version of WM6 are out and are off a good quality so sod HTC,
we still have WM6 through the back door!
Didn´t they also said that didnt had any knowledge about P3600 having GPS, when in fact same model was being sold at asia and australia with GPS activated? I remeber that P3600 was brand new and they wanted to sell P3300 as fast as possible, because they knew that if GPS was activated no one would buy P3300 that hasn´t. Few months later, they release ROM´s with GPS active.
In resume, HTC always lie to their customers and always try some delays to sell worst units they got in stock.
I believe, they will release WM6, but not now... not as long they have worst models on sale.
in asia is available!?
hi guys...but is this p3600 update!?
http://forum.xda-developers.com/register.php?a=act&u=605414&i=19752714
why in asia is available and in europe never will be?
p.s.
sorry for bad english
Hi,For me it's finish for this Brand,an new pocket life with the best: Eten.X800 is coming soon in Europe.Bye HTC.
I've been a lurker in this forum for quite some time and have only had the opportunity to learn and gather info and not contibute..thanks for everything to all the brilliant people who post valuable things here...This is my first post here and hopefully it may help someone...I'm posting this review at as many places as I can find...You can get a Jawbone 2 from MRB Depot for $69.99 with free shipping....how can that possibly go wrong..
I haven't even received my Jawbone 2 yet and I'm COMPLETELY fed up. I made a mistake, when ordering I typed the previous street name, old habits die hard what can I say. That was without question my fault...now allow this to begin...
MRBDepot does in fact state that the Jawbone 2 is a recertified product...I've copied this documentation directly from their site and pasted it without modification. You'd have to be an idiot to miss that huh? How can anyone miss that?
"Conventional "noise eliminating" headsets do not have the VAS and can only estimate when speech is occurring with software-based Voice Activation Detection (VAD) systems. For these systems to work, the speech must be significantly louder or spectrally different from the noise. These systems fail in loud environments or in the presence of other people's speech. Furthermore, because they can't accurately identify the speech signals, they distort the speech in the process of attempting to eliminate the noise. Recertified, Clean, Tested, and Warrantied. The result of this distortion is a significant degradation in intelligibility and quality in order to achieve a perceptual reduction in noise."
This was in the last paragraph of their description.
That's not even a big deal to me..just saw that from a previous reviewer right before I started writing this...My biggest concern is how I was dismissed by their support staff. I first sent an email to the Yahoo email address that said thanks for the order explaining my situation with the address goof...Instead of helping I was instructed to visit the site and fill out a ticket. No problem, I can understand how a smooth and accountable tracking system can be extremely valuable in any business, I obliged. What is pasted below is my interactions with this company. I can't tell you not to purchase from this site, I can tell you I won't again. I can't tell you that their responses to my requests for help were condescending and dismissive. I can tell you that this is how I perceived it and my perception is my reality. Thank you for taking the time to read my little rant and utilize my experience as you will. Happy reading. (I placed astericks on the end of the tracking number and that's the only modification I made to any of this information)
Customer
2/2/2009 4:28:26 PM Good Day,
I was just re-reviewing my order information and I realized I
inadvertently put the correct street number, but my previous street
name. I haven''t received an email stating my order was shipped so I''m
hoping it hasn''t and I''m able to change the address. I''m surprised
that my debit card was accepted even though the billing address was
incorrect. Anyway, if this is possible please change the street name
to S. Cranbrook Ave and NOT S. Pinecrest Ave.
Thank you for your help!
Mattie
Staff (Admin)
2/2/2009 4:53:20 PM Shipped USPS 91011501347115453*****
Customer
2/3/2009 4:09:08 PM What does that mean exactly. Does that mean that it was sent to Cranbrook or does that mean it was Pinecrest?
Staff (Admin1)
2/3/2009 9:21:01 PM Please check USPS using tracking # provided.
Customer
2/3/2009 9:50:52 PM OK...let me attempt this one last time...What you see below is a copy of the information provided by the USPS tracking site. As I'm sure, you can see what I see, that it states the package was shipped from Springfield MA 01152, what I'm sure neither of us see is a destination address, and I assure you that it is not provided anywhere on the USPS site.
I can understand you deal with many issues daily and because I was the cause of this one an accurate researched response may indeed be challenging. I'll attempt to make this easier. First I apologize for making an error, please forgive me. Second, If you can simply reply with a "C" to represent Cranbrook or "P" for Pinecrest indicating the street name to which my package was sent we can go about our respective lives, me with a bluetooth headset, and you with the money I've already paid for said headset.
Thank you again for your continued support.
Label/Receipt Number: 9101 1501 3471 1545 3*** **
Detailed Results:
Processed, February 02, 2009, 6:58 pm, SPRINGFIELD, MA 01152
Electronic Shipping Info Received, January 30, 2009
Ripped Off by MRB Depot
Mattie: (and others)
I too, ordered a Jawbone 2 from MRB Depot. I have not received and get the same replies you get. I received a tracking # within 10 minutes of purchasing. Which they can very easily get online, then never ship...I believe we all have been scammed. I have read about others having the same problem with them. If they think I am going to give up, they have another thing coming. I am not sure what direction I am going, but they will not get away with it with me. I may contact my local TV Station, they have investigative reporters that deal with this type of stuff..
Good Luck, Lets keep each other posted.
Thanks.
I really did not know where to post this, but seeing as 90% of the traffic from the area is from people here in the roms section. As much as I enjoy hosting for people. This is over and done for me. I'm pulling the roms directory off of my server and shutting down the ftp access permanently.
1&1 Internet, Inc. recently received notice under Section 512 of the Digital Millennium Copyright Act (DMCA) alleging that the above website infringes upon copyrighted materials (see attached). We are asking that you remove the content as stated in the attached notice. Should you fail to act upon this notice within 24 hours we will be forced to temporarily suspend your account.
Under the DMCA, you are entitled to provide "counter-notice" to 1&1's DMCA agent claiming that the material does not infringe copyrights. If the copyright owner does not bring a lawsuit in district court within 10 days, 1&1 may then reactivate your account. Notwithstanding any counter-notice, 1&1 reserves the right, in its sole discretion, to keep your site suspended in the event there is a continuing threat of litigation arising from your website.
A proper counter-notice must contain the following information:
1. The subscriber's name, address, phone number and physical or electronic signature [512(g)(3)(A)] 2. Identification of the material and its location before removal [512(g)(3)(B)] 3. A statement under penalty of perjury that the material was removed by mistake or misidentification [512(g)(3)(C)] 4. Subscriber consent to local federal court jurisdiction, or if overseas, to an appropriate judicial body.
[512(g)(3)(D)] For more information on the DMCA, see http://www.copyright.gov/onlinesp/.
For additional information on the Safe Harbor Provisions and assistance on drafting a proper counter-notice, see our website at http://faq.1and1.com/legal/index.html.
If you have any further questions please do not hesitate to contact us.
--
Sincerely,
Nancy McNelis
Customer Compliance Operative
1&1 Internet Inc.
<---------- Forwarded ---------->
From: [email protected]
VIA EMAIL:
Demand for Immediate Take-Down: Notice of Infringing Activity
URL: http://captfiero.com/
Case #: 206019
Date: 12 March 2009
Dear Sir or Madam,
Microsoft has received information that the domain listed above, which appears to be on servers under your control, is offering unlicensed copies of, or is engaged in other unauthorized activities relating to copyrighted works published by Microsoft.
1. Identification of copyrighted works:
Copyrighted work(s):
Windows Mobile 6.5
Copyright owner:
Microsoft Corporation
2. Copyright infringing material or activity found at the following
location(s):
http://captfiero.com/roms/joshkoss/Tests/21176_Test1.7z
The above copyright work(s) is being made available for copying, through downloading, at the above location without authorization of the copyright owner.
3. Statement of authority:
The information in this notice is accurate, and I hereby certify under penalty of perjury that I am authorized to act on behalf of Microsoft, the owner of the copyright(s) in the work(s) identified above. I have a good faith belief that none of the materials or activities listed above have been authorized by Microsoft, its agents, or the law.
We hereby give notice of these activities to you and request that you take expeditious action to remove or disable access to the material described above, and thereby prevent the illegal reproduction and distribution of this copyright work(s) via your company's network.
We appreciate your cooperation in this matter. Please advise us regarding what actions you take.
Yours sincerely,
James Young
Internet Investigator
on behalf of Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
United States of America
E-mail: [email protected]
Wow dude! i'm sorry I should have known better... everyone loves ftp speed
Well Josh, your gonna have to change the links in your sig LOL. I really had to cring as I held my finger of the "delete" key on the entire "Roms" dir. For the record, the link to your folder had been passed around to at least a dozen PPC sites. Your single folder was pulling 3 to 4 times the traffic as even CRC's device update which was mirrored on my server. Trust me you were pretty popular. I hope you find another place to host your most excellent Roms. I'll catch ya on the flip side.
They really want to stop the betas from leaking.
I had a copy of my kitchen on filedropper, and it disappeared.
Microsoft seems unfair
YEah it is sad that Microsoft is doing this to us after buying the product and have no support whatsoever after selling the product ( try going to their site and they will give you agents that would probably sell items first before giving their ears for us to tell a problem)
this is sad really ... but it is a good choice to do this step
Capt Fiero said:
Well Josh, your gonna have to change the links in your sig LOL. I really had to cring as I held my finger of the "delete" key on the entire "Roms" dir. For the record, the link to your folder had been passed around to at least a dozen PPC sites. Your single folder was pulling 3 to 4 times the traffic as even CRC's device update which was mirrored on my server. Trust me you were pretty popular. I hope you find another place to host your most excellent Roms. I'll catch ya on the flip side.
Click to expand...
Click to collapse
wow dude!! will do. thanks!!
and don't worry i aint going anywere
Sad Day
I understand the concern from MS, but...
Don't want to speak for others, but I've been waiting for something (anything) different from MS on my mobile phones/pdas for over 5 years now and they still offer me that same "today" screen.
This site & the chefs who generously give so much of their time have been able to give me so much more from my phone than MS has, and 6.5 was turning out to be a great follow up.
So now we just wait for MS to actually deliver something.
Not sure I can wait. I'll probably break down and buy an iPhone.
2udCrRAZdK said:
I understand the concern from MS, but...
Don't want to speak for others, but I've been waiting for something (anything) different from MS on my mobile phones/pdas for over 5 years now and they still offer me that same "today" screen.
This site & the chefs who generously give so much of their time have been able to give me so much more from my phone than MS has, and 6.5 was turning out to be a great follow up.
So now we just wait for MS to actually deliver something.
Not sure I can wait. I'll probably break down and buy an iPhone.
Click to expand...
Click to collapse
dude... i tried a iphone today... totally tempted to man.... but this is such a cool hobby though.. i don't think i could bring myself to do it.
I've gotten emails like this before on other matters and found all of them being fake. But while reading found this thread and posts.
http://forum.xda-developers.com/showthread.php?t=492330&page=6
just to re-enforce bmx, see my sig...it has been found to be a Hoax...plain and simple ...
Click the link and read for your self....
Microsoft Impersonator Sends Fraudulent Letters, Disrupts Community
Posted by Chuong Nguyen
March 13th, 2009 at 02:53 PM
It turns out that there may be an impersonator lurking around disrupting Windows Mobile communities. In response to an article that was posted this morning about Microsoft demanding that Windows Mobile 6.5 ROM images that were cooked unofficially be taken down, our own Microsoft MVP Adam Z. Lein spotted that the guy responsible for the letter to XDA-Developers may be a fraud, as was posted on PPCGeeks.
A similar hoax had occurred before at msmobiles in regards to Windows Mobile 6.5 screenshots. In the cease and desist letter to msmobiles, the gentleman claiming to be with Microsoft's legal department asked the site to remove screenshots of the forthcoming operating system. The letter was sent after Microsoft had publicly announced and shown the very screenshots at Mobile World Congress 2009. According to msmobiles: "In any case, if it is genuine action on behalf of Microsoft, it is a case of extreme incompetence that this guy is showing because he is requesting removal of pictures of something that has been officially announced few days earlier." It should also be noted that pocketnow.com had posted screenshots and news of Windows Mobile 6.5 before, during, and after Microsoft's Mobile World Congress announcement and we did not receive a cease and desist letter.
The community over at msmobiles performed some additional investigations and found that the gentlemam, James Young, sent emails originating from IP addresses in London and not from Microsoft's corporate headquarters in Redmond, Washington, leading many to believe that he is not connected with the software giant. Additionally, emails were sent from [email protected], and not at a "@microsoft.com" email address.
Whatever the case may be, other forum members in our original post here at pocketnow.com made mention that only the Windows Mobile 6.5 cooked ROM made by ROM chef Da_G was affected and 6.5 ROMs for other HTC-made devices were seemingly okay.
Click to expand...
Click to collapse
More info..
tsowen's
Admins: Just talked with Microsoft being my profession and this was not sitting good with me since it was missing A. a contact phone number and for these cases it must also contain a Digital Signature with that being said they said it is fraud, I gave them the link here and they verified that they do not have a James Young employ and that the email extension [email protected] is not valid furthermore they said on there notices they will also have a phone number for the person(s) to call and correspondence is done through written. I will be receiving an email with the case number and contact information for the antipiracy case manager who verified the information and will forward it to the Admins here and at PPCGeeks as well. If one one the Admins here can PM there email addy so I can send the email to them for future verification on these types of notices.
__________________
Click to expand...
Click to collapse
Un-delete the folder, capt!
Is there a back up of it?
I dumped the entire 4.5gig to a local drive here before I deleted it.
However here is why I am hesitant to put it back up. The email that I got came from 1and1 which hosts my server. 1and1 is taking this fairly seriously. Now it is entirely possible that this guy emailed 1and1 claiming to be from MS and got the warning sent out to me. I know the email from 1and1 was legit as it included my personal account number that is only on file with my account and not part of the registrar or whois info. I'm going to call 1and1 and speak to someone verbally on the phone regarding this. If its all green. I'll start uploading the data.
Capt I understand where you are coming from, the problem is going to be convincing them that this was faked, I suggest getting as much info you can find on this hoax and forwarding it to them, also the mods and admin are looking very closely at this whole thing....so keep an eye out for info from as well
Check out the link in my sig and also look at this site for more ammo
http://pocketnow.com/index.php?a=portal_detail&t=news&id=7041
alot of damage has been done by hoaxer,
Noob here
What a load of BS! I've had my Hermes (Cingular 8525) for a while and was about ready to give it up for something new. Then a co-worker with a similiar phone directed me to this site and I new for sure I had to keep it. I had no idea about any of this until recently. I don't even know how many times I had to update my contacts and emails after I found this site There is so much info on this site, all you have to do is look or do a little search.
Now some [email protected]@$$ is trying to ruin it for a whole bunch of people. It's a shame, hope this doesn't affect the XDA world too much. I'm still trying new Rom's to see which one works for me. It's endless!
Hey Guys, I have some server space, I might be able to host it if you'd like? If you can setup a SFTP between my server and your server I might be able to have a mirror?
let me know
[email protected]
IMPORANT NOTE: (Placed at top of this post because with the progress we are now seeing I feel the purpose and use of this thread has changed and this is now an important point to clarify).
Back-light flickering Vs Screen corruption
The fact is, I think these two issues have been getting confused by people since launch.
I am 100% confident that the screen corruption will be software and will be fixed. The flickering back-light issue however, I believe is likely to be hartudware.
In the interest of separating these two issues, and for clear conversation about them I suggest the old vhs player effect be referred to as corruption and the flickering back-light be referred to as flickering. If everyone who reads this sticks to that convention we have our first step towards separation of the two issues.
I have described both to HTC in great detail and hope that they understand the two separate issues and will communicate we me about both.
----------------------------------------History of this thread------------------------------------------->>>
I am a proponent of HTC and have faith in their intention to resolve the screen flicker issue. I have been worried about this screen flicker situation however. The main issue I have is that all communication from HTC thus far has been that they are looking into the problem and have no answers yet. That is perfectly reasonable, I'm sure they're making every effort.
The worry is that after 28 days a user is no longer entitled to a replacement, just a repair. This seems very unfair given the circumstances, i.e. We are being asked to wait for a resolution but have no indication of how long that will take and may all be looking at lengthy repair time rather than replacement.
With the advent of HTCdev, many users want to (or already have) root their phones but have to agree to void their warranty to do so, this just adds to the urgency in getting a resolve.
As an owner of several UK businesses I have been able to gather a number of names of people willing to embark on a class action in order to obtain a court order forcing HTC to make a pledge to replace all handsets that are outside the 28 day replacement period in the event that it does turn out to be a hardware fault. None of these people is legally obliged to be included in this class action. By agreeing, they are simply stating an intention.
I have not posted this here as I wanted to get enough people on board to embark on this project before bringing it to the wider community.
I decided today that it was time to take things to the next step and contact HTC UK Ltd and ask for such a pledge.
Today I have spoken with Robert Collins, the Customer Experience Manager for HTC Europe. Robert seems to be a reasonable man, he has agreed to look in to this for me. Robert was driving when I spoke to him so he got a member of HTC staff to call me back and take the details of the situation from me. This has happened and I am now waiting for a response.
The idea is not to become aggressive with HTC or demand any action to resolve the fault, the aim is simply to get them to pledge to replace the handsets that are outside the 28 day period if, AND ONLY IF, the issue turns out to be a hardware problem.
This feels like a reasonable request since we are currently being asked to wait until they have identified the problem.
So why am I posting? Well, I would like to invite any EU members here to add their names to the list. Please just state that you are an interested party and would consider joining a class action. Please don't discuss the merits of this thread, the legal implications or anything else other than your interest. Please also state what EU country you are in as I have not yet taken any official legal advice so it may only be possible for UK members to become involved.
I expect the outcome of this to be that HTC UK Ltd, and hopefully other international branches of HTC, will make such a pledge but I am, in principle, willing to embark on a legal recourse if necessary.
The most important point for me to get across here is that the intention is NOT to start a fight with HTC unnecessarily, the best outcome for everyone would be to obtain the pledge as described and go on enjoying our devices while they work on the problem.
This has also been posted over at MoDaCo - Please DON'T put your name in both threads
UPDATE: I have had another call from Robert Collins. He assures me they are taking the situation in hand and are eager to make sure their flagship device remains among the best on the market. He stopped short of saying a pledge would be made but indicated that he understood the issue with the 28 day return/refund/replace period and wanted to ensure sales etc are not effected by the issue. He asked me if I was in direct contact with all signators and I responded that I wasn't but that if a written pledge was provided to me that I would pass it on to all concerned via the same networks through which I obtained the names. I also told him about this thread and the one on MoDaCo.
I have to say Robert Collins and HTC have been incredibly responsive to my communications and in my opinion, the pledge I have asked for will probably be made. Let's hope so!
IMPORTANT: Please copy and paste the list and add your name to it.
UPDATE: 25 Apr
I have just had a call from Robert Collins at HTC. He is preparing a statement to send to me. It seems like the goal may have been achieved although I don't know what the statement says yet and wouldn't want to speculate unduly.
UPDATE: 26 Apr
I have just called Robert Collins again. He is just about to go into a meeting to discuss this very point and will have something to me by late morning/early afternoon. He said he will call me to confirm I have received it.
UPDATE 26 Apr - left up as it feels dishonest to remove it but now surpassed by another update below
HTC are pathetic, It's time to get serious over this.
The statement emailed to me was...
Dear Charlie,
Good Afternoon,
HTC is committed to delivering a high quality product and great experience for all our customers. Some minor quality fluctuations are not unusual in consumer electronic manufacturing and there have been a few, isolated reports of this issue. However, HTC will address each reported issue. It is HTC's policy in Europe to provide in-warranty repair and support for device defects and malfunctions for two years and HTC is committed to delivering a quality experience without exception. We would encourage customers to contact our Call Centre for individual support. For details of opening hours please see our website at www. HTC.com
Regards
HTC
Furthermore, Robert Collins had said he would call me to ensure I had received his statement, he didn't, neither would I, given the lack of any meaning and my likely reaction. In stead, he has, in my opinion, hidden behind a protective barrier by asking someone else to send me this meaningless paragraph of text. Because he didn't call I actually thought the above was an email coming a result of my communication with HTC support until I called him to chase the email. This is staggering, he may as well have simply said "contact support" when I first spoke with him rather than feigning interest.
It is clear to me that HTC are not taking this issue seriously and have no interest in users difficulties. Their email as good as says that we should all return our devices.
This is, in my opinion, a calculated decision to allow the faulty units to continue to be sold as it will be cheaper and easier to repair them once they have worked out the problem than it will be to deal with it in a conscientious and pro-active manor.
So where are we, HTC accept it is a known problem and it is common enough that all the staff at chat AND phone support now seem to know about it but they don't know if it's hardware or software, there is no information about time scale or what they intend to do in the event that it is hardware. I am of the opinion that this is a hardware issue, if something in software were causing the screen to flicker it would be all handsets and we would have seen some kind of pattern by now, I believe the bulbs for the back-light simply flicker intermittently with the effect being more visible on certain colours.
My advice to you all is to return your handsets, not for replacement, but for refund, and to await further news. If not, in my opinion, you face the possibility of being left with one option, repair at some unknown time in the future once they know what is causing it, in a long queue and facing possible shortage of parts. Don't forget, you've all got the new cut down sim cards now which are useless in most other handsets as well so ask your carrier to send you a new one!
I am very sorry people, I have let you all down. I was led to believe by Robert Collins that some meaningful statement would come of this.
I am trying to get some decent UK press coverage of this, they deserve it. I am not one to cross, they would have been better off teling me they were not interested in my list of names from the off and redirected me to support. It's a red rag to a bull now.
I also had a bit of a battle on my hands dealing with T-Mobile. They did not want to accept my handset as a return simply because "this is not a known issue" parrot style, like he was reading it of a screen. What's that got to do with it anyway? I am within my 28 day statutory return period. This leads me to believe it is very much a known issue and they are loathe to accept returns on it because they know they are going to loose a lot of money.
UPDATE AGAIN - 26 Apr - A U-TURN on my part
I have just had a call. This is a game changer. The head of customer service for HTC just called me from Denmark, it's 9.30pm there! He was very apologetic about the email that was sent to me and explained that from their perspective a statement for distribution to everyone couldn't be very personable or individual. He also agreed that it wasn't informative and regretted that. He told me they DO KNOW WHAT IS CAUSING IT and they are working on it night and day. He was extremely humble and pleasant to talk to. I explained my exacerbation over waiting 2 days for someone to write 2 lines saying contact support and told him I had ranted on the internet and told all the signators to return their devices and he said that's exactly what he would have said, no one should have a sub standard device from HTC. However...
And This is the good bit. He is going to get proper info from Taiwan for me with updates on progress and information about the fault, he assures me they now know what it is too. I made sure he understood that there are 2 faults, I called them screen flickering and screen corruption and described them both as at one point he was talking about the corruption on the task bar and then subsequently in the camera and video's etc and I was talking about a flickering back-light bulb so we should get info on both.
I know we've been here before and I ended up looking a pillock but this really feels different. He rang me and suggested sending me out information which is specifically about this issue and not just canned responses that mean nothing. He said it would be great if I would post that information online but that it was up to me, I think he was worried I'd feel like I had to stand up for them or become an evangelist but I know what he meant, I really believe he just honestly wants to pass on information to help his customers. We'll see what comes of this, I have his mobile number and he said I could text him any time. He said he hoped he could get some info tomorrow but clearly didn't want to commit to that at 9.30pm, I can't argue with that.
This feels like the HTC I know and love again.
UPDATE AGAIN - 27 Apr
Message received just now: approx. 1700 British Summer Time (GMT+1). The two issues he mentions are the screen corruption and back-light flickering.
First of all thank you for your reply earlier today. The content and descriptions were very valuable and I have taken the liberty to share your findings with my colleagues in Taiwan.
It remains a priority for HTC to continue to investigate and work to resolve all reported issues, including any potential hardware or software updates related to your case and to those of any other customers who experience problems. Currently, we are not in a position to provide you with a final conclusion regarding the two issues that you have reported, however we are taking your feedback seriously and have a dedicated team of people investigating the root cause of those issues. We are more than happy to provide you with further updates when we have them however, before we do this, it is critical that we have all of the facts. HTC remains laser focused on delivering a high quality experience to our customers without exception and we appreciate your continued patience whilst we work quickly to address this issue. We anticipate being able to provide a more detailed update early next week. In the interim we encourage any customer who believes that they have a faulty device to contact HTC directly for resolution.
I like "laser focused" and "dedicated team"...
I think we're getting somewhere here, very promising.
Update - 2 May...
Just had a call from Robert Collins at HTC. Apparently they know what's causing it and are working on a fix. 1.29 is not an attempt at fixing the flicker but another update is coming soon. I let them know about the Mandarin or Cantonese text in the French locale in 1.29 yesterday (posted by Simone on here) and they have passed this on for correction. I also mentioned the rapid fluctuation in CPU frequency when the ONDEMAND governor is used and they ate looking at that too.
They will let me know when there is more to tell.
As far as updates go, I have returned my branded Tmo device and gone for an unbranded device. Tmo said to me to expect 1.28 by the end of May, where that leaves Tmo branded owners for 1.29 and beyond I don't know but it seems pretty hopeless for Tmo owners right now. I would personally return any device eligible for return to Tmo, then walk into carphone warehouse and they'll match what ever deal you were on with Tmo and give you an unbranded phone. I should add that this last part is my advice and is not something HTC have said.
Update(ish) 15 May...
Not really an update...
In the interests f fairness, I did get a heads up about the 1:29 update but by the time I'd noticed the message it was old news. Just to reassure you guys that this source hasn't dried up, just nothing new to say on flickering. I think some interesting news will come in the not too distant future.
(Final?) update - 21 May
I know that it has been said many times already but I just had a reply from my contact at HTC (he's been off for a few days) confirming that 1.29.xxx.11 will recalibrate the screen over the course of a few days. I had no reason to disbelieve anyone else's info but to hear it from the horses mouth (from my perspective) is more final.
Let's face it... 3 updates in quick succession, so many positive changes, all promises kept, HTC F****in' nailed it. Eat your heart out Samsung!
Update 14 june
So where are with with this. I have seen little to no improvement and have today asked HTC for more info. I am reading that some who did not have flicker now have. I am not reading from anyone that it is fixed but people might just not be saying so.
Let's hear from some if you what your experience is.
Thanks
Count me in. Darren Noonan, UK.
I'm completely OK for this thread
You can add me to the list : Jonathan Cregut , France.
How would you like everyone to register ? Maybe you should create a petition ?
joplayer said:
I'm completely OK for this thread
You can add me to the list : Jonathan Cregut , France.
How would you like everyone to register ? Maybe you should create a petition ?
Click to expand...
Click to collapse
Yeah a petition would be good... For now I suggest people copy and paste the list and then add there names to it; that should get things moving in the right direction?
The List
Darren Noonan, UK
Jonathan Cregut , France
I agree 100%. Thanks for this initiative.
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
I will follow this thread and PM you OP.
Count me in
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Sent from my HTC One X using xda premium
I would be interested in your action. Paul
Sent from my HTC One X using XDA
Count me in.Paul fairbrother.uk
Sent from my HTC One X using XDA
Gareth loader. UK
Sent from my HTC One X using xda premium
Lawrence Cook, UK
Sent from my HTC One X using XDA
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Andrew Burton, UK
Small update
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
I'm in.
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
I, of course, am on the list too...
The List
Charlie Myall, UK
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
Count me in
The List
Charlie Myall, UK
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
Andy Keast UK
Sent from my HTC One X using xda premium
I'm in as well - Gavin Devine, UK.
Can I ask what exactly is wrong with a repair over an exchange if it fixes the issue? This is more me wanting to know as I've just arranged to get my One X repaired because my retailer (Affordable Mobiles) refused an exchange saying nothing was wrong.
The List
Charlie Myall, UK
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
Andy Keats UK
Gavin Devine, UK.
What is bad for a repair is that it's not very good for a device to disassemble it and change components. + it's oftenly not very well done. It actually killed my HD2 so...
Ed O'Sullivan, UK
Audioboxer said:
I'm in as well - Gavin Devine, UK.
Can I ask what exactly is wrong with a repair over an exchange if it fixes the issue? This is more me wanting to know as I've just arranged to get my One X repaired because my retailer (Affordable Mobiles) refused an exchange saying nothing was wrong.
Click to expand...
Click to collapse
Answer: When they resolve the issue, if it's hardware, there will be a LOT of handsets to repair. These repairs take long enough under normal circumstances but in that situation the queue will be immense. Then there is the likely shortage of parts and possibility of prioritizing retailers for supply.
The point is. I'll take a refund now and buy something else or wait until it's fixed to buy one. Then there is no risk on my part. If HTC make a pledge now they can prevent the mass return of devices and keep us all happy and waiting patiently for a fix.
I have answered this but this thread wil serve it's purpose much better if it simply remains a list of names. Please let's not turn it into a discussion of the merits of what I'm doing. Thanks!
Along with signing the petition, you should also contact LG directly.
Here's my email and response
Thank you for contacting LG Electronics
------Reply to Your Inquiry-------
Martin!
Thank you for contacting LG Electronics.
I sincerely apologize for any inconvenience and strongly agree with your feelings as a consumer myself.
We appreciate your feedback and concerns brought forth. I have forwarded your email to the appropriate department to have a formal complaint on file.
If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at 800-243-0000 at your convenience.
Chuck
E-mail Administrator
LGEAI | Customer Interactive Center
This communication is confidential, intended only for the named recipient(s) above, and may contain trade secrets or other information that is exempt from disclosure under applicable law. Any use, dissemination, distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited. Thank you.
Reply Options:
Reply by Live Chat
Click here to chat live with LG Customer Service
(Weekdays, 8am-8pm CST)
Reply by email
-----------Original Customer Inquiry------------
Received Date : 11/12/2012 20:08 12
The type of inquiry : lg.com Support
Product/Model No. : Smart Phone/Emerging Device/LGLS970
to whom it may concern.
If you truly want this to be your flagship phone that turns the companys smartphone sales around, you better unlock the bootloader.
Ive already seen hundreds of people turn down this awesome phone because of the locked bootloader. you are severly limiting your audiance. I think this decision is a very bad one.
No on is interested in you guys limiting what we can or cant do with our property and or waiting for you to roll out updates. especially when we could just do it ourself.
From what i can tell, you have nothing to gain by having a locked bootloader. the only thing it does is make us wait for updates, ie newer versions of android software. which might i remind you is has been out for sometime. why should we have to wait for yall to make it an update?
Unlocking the bootloader also would relive some of the mass emails im sure you get about "when the next update is comming out"
Please, Please concider this. it would truly make the optimus g a great phone
I doubt that LG cares about a small, handful of people that want to unlock the phone. But don't worry, the bootloader will be unlocked *very* soon thanks to the devs
I think the first step would be making sure your email at least sounds professional...all those typos notwithstanding (which look awful btw), the email comes off as a rant from an angry, uneducated customer.
They won't budge if their complaint emails all sound like yours, no offense.
Sent from my SPH-D710 using xda premium
squshy 7 said:
I think the first step would be making sure your email at least sounds professional...all those typos notwithstanding (which look awful btw), the email comes off as a rant from an angry, uneducated customer.
They won't budge if their complaint emails all sound like yours, no offense.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
@squshy - none taken....yeah...i probably should have spell checked it, lol
despite how my email or others may sound, they really only have two choices. either unlock the bootloader or get their software hacked.
either is fine with me.
squshy - "They won't budge if their complaint emails all sound like yours, no offense. "
Not sure on that one. on one hand asking nicely may help .....or get totally disregarded. on the other hand if they get a bunch of angry customers asking to unlock it, they probably will.
Ive seen things like this go one way or the other very easily.
However as mentioned, the devs will have this worked out soon enough