Develop Bugs

O2 Software Update coming ?

Anyone know anything about the O2 software/firmware update for the Orbit, what it might contain and prospective date ?
Any wild speculation will do

how do you know that there is a new firmware coming out?
Will O2 release a firmware or is it being made by someone?

I have written a email to o2 UK and o2 germany.
Their answer (o2 UK):
" ... Thank you for your email.
Unfortunately we don’t currently have any timescales for the Xda Orbit with regards the ROM, we are usually informed approximately 1 month prior to the release of a new ROM update however we have no information as yet. I can only apologise for this and suggest you periodically view our website at www.o2.co.uk/xda for further information related to this, as this website will hold the ROM once it is available...."

found this today:
http://www.o2online.de/nw/support/downloads/software/xda/xdaneo/index.html

O2 update
I think you'll find that's for the prophet!!

I've just come off the phone to O2 in the UK (Business support), and the told me:
They are hoping to get the WM6 update out in early summer - June/July.
BUT.....
This will be for new devices only, so you may need to buy a new handset - (urrently) They may issue a update, but they might also make us pay for it.
So, come on guys - get hitting the O2 XDA support site, and request the WM6 update!

Well, if they will issue an update, it shouldn't take long for it be shared on the net

German Version Available
Looks like the german release is available - does anyone know if we are any closer to seeing an english version.
http://msmobiles.com/news.php/6380.html

This is my reply from O2 regarding this, I can also raise the request with their customer relations department as well if required - I'm currently battling to get them to reduce their data pricing and having some success but thats another issue.
---------------------------------------------
Good afternoon Gavin,
Thank you for your email.
We are currently in the process of testing the Windows Mobile 6 upgrade
on the Xda Orbit. We currently have an extensive testing process that
is in process to ensure the Windows Mobile 6 works without any major
flaw, this is to also ensure the customer experience is far better.
Unfortunately as yet we do not have any timescales for the release
however I shall keep details of your email address and as soon as this
is made available I shall notify you.
If you have any further problems, please do not hesitate to contact us.
Kind Regards
(NAME REMOVED AVAILABLE ON REQUEST)
O2-UK
Customer Technical Support
Windows Mobile Training Specialist 2007
For information on O2-UK products and services please visit www.o2.co.uk

Sounds like good news?
I received this response from O2 UK Yesterday.
Thank you for your email.
We are currently working on releasing a new ROM update for the Xda Orbit, this will include Windows Mobile 6 rather than Windows Mobile 5 which the device is setup to use at the moment, this is in testing stages and as yet we are unaware of when this will be made available.
Unfortunately we do not currently have any timescales for the release of Windows Mobile 6 as stated this is currently going through testing and until the testing has been done to a satisfactory outcome we shall not know when the release will be available.
If you have any further problems, please do not hesitate to contact us.
Kind Regards
(Name Withheld)
O2-UK

Bull. The phrasing isn't that of O2 customer services.

Hi,
I installed the WM6 ROM, which is provided by O2 Germany. I encountered no problems during the installation and Tomtom is working without any further registration. Now I will install my standard software like spb shell, ozi-explorer and gps-dash. Til now, WM6 seems to be a step ahead .
Kind regards,
hqqh

Has anyone successfully put the O2 german rom onto the Orbit shipped by O2 Uk?
Good/Bad/Wait for the UK release?

hqqh said:
Hi,
I installed the WM6 ROM, which is provided by O2 Germany. I encountered no problems during the installation and Tomtom is working without any further registration. Now I will install my standard software like spb shell, ozi-explorer and gps-dash. Til now, WM6 seems to be a step ahead .
Kind regards,
hqqh
Click to expand...
Click to collapse
Can you select English menus or is the phone now only in German?

Bepe had made a World Wide English WM6 ROM from the origional German ROM that has been released. I have successfully flashed this ROM onto my CID LOCKED UK XDA Orbit thanks to Prof's USPL tool.
Look in the Artemis Windows Mobile 6 forum. There are loads of threads on it in there.

I sent a mail to O2 Support about a query I had and also asked avout the ROM Upgrade !!! Here's the reply I got yesterday...
Good afternoon,
Thank you for your email.
We do not currently have a ROM that is available to download for the Xda Orbit and Blackberry will not work with the Xda Orbit as yet until a release of Blackberry software is made available (Please note: We are not aware if or when Blackberry software will be released for the Xda Orbit).
In regards WM6 we are currently in the process of testing this version on the Xda Orbit and until we have completed all testing we will not be making it available to our customers, as yet we have no exact timescales however we are expecting the release to be made available before the end of summer.
If you have any further problems, please do not hesitate to contact us.
Kind Regards
******
O2-UK
Customer Technical Support
Windows Mobile Training Specialist 2007
For information on O2-UK products and services please visit www.o2.co.uk

Any News on O2 XDA Flame WM6?

(Anxiously waiting for the WM6 ROM)
Read this...
O2 Asia is about to offer free Windows Mobile 6 upgrade for the Xda Atom Life! This free update will be available to all current Atom Life users, and will involve either a download from the O2 Web site or a visit to one of its service centers. The upgrade will change the operating system on the Atom Life from Windows Mobile 5.0 Pocket PC Phone Edition to Windows Mobile 6 (WM6) Professional.
Since its availability from May 12, the Atom Life will become one of the first commercially-available Windows Mobile products to sport the newer OS. Atom Life handhelds sold in stores from June onwards will also be preloaded with WM6. In comparison, Dopod, which will be acquired by HTC, will be upgrading its selected devices to WM6 in July.
O2 Atom Life will still feature its enhancements, the O2 SMS Plus and O2 MediaPlus. They have been tested on the new OS, and will still be available on the Atom Life after the upgrade. O2 added that they are currently testing WM6 on its upcoming Xda Flame (Specifications) and all of their phones which will be launched in 2007 will be opearting with WM6. The only thing left is to hear about an upgrade for the Xda Zinc and Xda Graphite soon.
Source : cnet

Im hopeful, but o2 is generally slow at this type of thing so I would not be to impatient. For my uses WM6 doesn't offer much more either. But its always nice to have the latest...

I found this while googling other sites about the flame.
"Wm5 disapointed but i made the sales person call his friend who works at the o2 shop in hong kong and he said that wm6 will be available in a month. They are still testing it and i will have an update as soon as it is released."
I don't know how realiable this is but who knows.
From this page...
http://forum.mypdacafe.com/viewtopic.php?t=13042&postdays=0&postorder=asc&start=270

Hi guys,
Just got a negative reply from O2
Here goes
----------
Sent: Thursday, June 21, 2007 4:34 PM
Subject: [Case#BF19151/1] Flame - TT0 - WM6
Dear Jim,
Thank you for contacting O2 Asia Technical Support.
You may wish to be advised that O2 has recently released the Windows Mobile 6 upgrade for Xda Atom Life users. Aside from that, O2 Asia currently has no plans of providing WM6 for current models including XDA Flame. You may wish to refer time and again in the near future to www.seeo2.com for further information on the devices with Windows Mobile 6.
Please inform me of any other assistance that you may require. I wish you success in your future endeavours.
Sincerely,
Judith Taan
O2 Technical Support (Email)
Asia Pacific Region
SACODE: jutaan#
For full listing of retail outlets and information on the latest products,
please visit http://www.seeo2.com

Overall, faster and stable. Better than wm6 838pro. I use spb full keyboard, just as good as a qwert kb. Batteris bad, cannot stand for one day for normal use, also the volumn of speaker is weak that cannot always hear phone rings. hope can improve in near future. I do not need wm6 as no material difference with wm5, I do not use office in pda....

I wouldnt give up just yet fellas, I mean think about how much HTC and Dopod denied they would do WM6 ROM or even a GPS ROM for the trinity, and sure enough eventually both of those were announced etc.
Im just thinking come next month when alot more WM6 Roms roll out, O2 might jump onboard as well, whats the point of having a pretty powerful device, but being too cheap to give consumers a WM6 Rom?

Osir1s said:
Im just thinking come next month when alot more WM6 Roms roll out, O2 might jump onboard as well, whats the point of having a pretty powerful device, but being too cheap to give consumers a WM6 Rom?
Click to expand...
Click to collapse
I agree. I'm sure something like this would happen. It's pretty stupid to release such a powerful PDA with an outdated OS...

jimlau said:
Hi guys,
Just got a negative reply from O2
Here goes
----------
Sent: Thursday, June 21, 2007 4:34 PM
Subject: [Case#BF19151/1] Flame - TT0 - WM6
Dear Jim,
Thank you for contacting O2 Asia Technical Support.
You may wish to be advised that O2 has recently released the Windows Mobile 6 upgrade for Xda Atom Life users. Aside from that, O2 Asia currently has no plans of providing WM6 for current models including XDA Flame. You may wish to refer time and again in the near future to www.seeo2.com for further information on the devices with Windows Mobile 6.
Please inform me of any other assistance that you may require. I wish you success in your future endeavours.
Sincerely,
Judith Taan
O2 Technical Support (Email)
Asia Pacific Region
SACODE: jutaan#
For full listing of retail outlets and information on the latest products,
please visit http://www.seeo2.com
Click to expand...
Click to collapse
This is some idiot who is responding from O2.
Today wm6 for zinc has been announced, check out msmobiles / seeo2.com for details.
I think flame is the flagship model of the company and they will surely release wm6 for it.

Reply from O2 Asia Pacific
Dear Flame Users,
I'm using XDA flame and whoever posted that reply tried to discourage Flame users.
Because i got an offical reply from O2 that they are currently testing Flame upgrade and will release soon
i got following message from O2
kindly note that O2 has a policy of testing new software and applications thoroughly to ensure that potential faults and issues are mitigated so that the customer experience and enjoyment of the new device is not affected. As a result, we are conducting rigorous tests on Windows Mobile 6 with the unique O2 applications and other software intended for the Xda Flame. Customers can expect to an announcement on the availability of Windows Mobile 6 upgrades for the Xda Flame in the near future.
Hope this information is useful. Thank You.
Warmest Regards,
Joanne Goh
O2 Technical Support (Email)
Asia Pacific Region
SACODE: jgoh#
For full listing of retail outlets and information on the latest products,
please visit http://www.seeo2.com

I'm using XDA Zinc ... and prior to wm 6.0 launched, I asked O2 about the upcoming wm 6.0 but they answered exactly like the one posted above that they were not providing wm 6.0 for zinc ... but guess what now they have it ...
I guess it is standard answer for someone that asked about availability of wm 6.0 ... i believe wm 6.0 will be available for flame also ... just wait patiently ... after all it is the current flagship of o2 ...

From the information above, some may conlude that O2 would finally release the WM6 rom, just as I do. Actually I think, maybe there're still something imperfect of the WM6 drivers for the indepent graphic card in FLAME, so it is still being tested time and again.
Nowadays, I noticed in a Chinese online shopping website, that they have the unique FLAME to sold with WM6(simplified Chinese edition)!!!
http://auction1.taobao.com/auction/0/item_detail-0db2-7bbf4068423ebb333ff1cd39fb0804c1.jhtml
I wonder where they got it, is that a signal? Oh, the seller also claim that they have a forum which is the official one of O2(www.iio2.com).
NOT ADs! cauz I'm not quite believe that.

solaluna said:
From the information above, some may conlude that O2 would finally release the WM6 rom, just as I do. Actually I think, maybe there're still something imperfect of the WM6 drivers for the indepent graphic card in FLAME, so it is still being tested time and again.
Nowadays, I noticed in a Chinese online shopping website, that they have the unique FLAME to sold with WM6(simplified Chinese edition)!!!
http://auction1.taobao.com/auction/0/item_detail-0db2-7bbf4068423ebb333ff1cd39fb0804c1.jhtml
I wonder where they got it, is that a signal? Oh, the seller also claim that they have a forum which is the official one of O2(www.iio2.com).
NOT ADs! cauz I'm not quite believe that.
Click to expand...
Click to collapse
Actually, this is truth. WM6 Chinese version are published already

danny3358 said:
Actually, this is truth. WM6 Chinese version are published already
Click to expand...
Click to collapse
I looked around that website-iio2, and found that it is not an official verison, as it is replanted from D900. Amazing! But I guess there is not a proper driver for the independent graphic card in this version.

O2 (UK) Orbit Update WM6, Any News??

June is about to end and nothing on O2 web site about the new ROM. Any news / updates available for XDA Orbit?

yeah!!!, gotta email them and tell them not to be lazy anymore.
at least release the factory rom for o2 uk, then my phone can be back to life!!

My update from O2...
I emailed O2 with this exact question....(When will WM6 be available for download)
They called me a day later saying that they intend to release WM6 for the Orbit at the end of summer (around end of August sometime). That was exactly what they told me.............
I guess it's just a bit more of a waiting game then..........so annoying when version 6 has been around for a while already.....

SAppie said:
They called me a day later saying that they intend to release WM6 for the Orbit at the end of summer (around end of August sometime).
Click to expand...
Click to collapse
Did they give any indication whether it will be a free upgrade or if they will be charging for it?

Philip said:
Did they give any indication whether it will be a free upgrade or if they will be charging for it?
Click to expand...
Click to collapse
as far as im aware, it is a free upgrade.
and im also sure that the licences from microsoft are for a free upgrade too.

subdude said:
yeah!!!, gotta email them and tell them not to be lazy anymore.
at least release the factory rom for o2 uk, then my phone can be back to life!!
Click to expand...
Click to collapse
dude, just send it back for repair.. will take a week and cost you nothing!

what they on about
..just spoken to O2 Business as I currently have an account with several orbits....they claimed to know nothing about an update at all.
Truth?

Hi, just recieved answer from O2 :
--------------------------------------
"Good Afternoon Mike,
Thank you for your email.
Unfortunately we do not have any available ROM’s for the Xda Orbit that can be downloaded or sent via the post. Our next ROM ‘Windows Mobile 6’ that is currently being tested will be made available from our website when it is released, we do not however have any timescales for this release although it is expected by the end of summer.
I shall keep your email and as soon as we have further information we shall notify you by reply, the file however will be available from the website link below:
Link: www.o2.co.uk/xda.
If you have any further problems, please do not hesitate to contact us.
Kind Regards
**********
O2-UK
Customer Technical Support
Windows Mobile Training Specialist 2007
For information on O2-UK products and services please visit www.o2.co.uk"
--------------------------------------

leez said:
Hi, just recieved answer from O2 :
--------------------------------------
"Good Afternoon Mike,
Thank you for your email.
Unfortunately we do not have any available ROM’s for the Xda Orbit that can be downloaded or sent via the post. Our next ROM ‘Windows Mobile 6’ that is currently being tested will be made available from our website when it is released, we do not however have any timescales for this release although it is expected by the end of summer.
I shall keep your email and as soon as we have further information we shall notify you by reply, the file however will be available from the website link below:
Link: www.o2.co.uk/xda.
If you have any further problems, please do not hesitate to contact us.
Kind Regards
***********
O2-UK
Customer Technical Support
Windows Mobile Training Specialist 2007
For information on O2-UK products and services please visit www.o2.co.uk"
--------------------------------------
Click to expand...
Click to collapse
if i was you, i would remove his name from your post, as you are posting his name without his consent. im sure he wouldnt mind, but just to be on the safe side, id star it out...

, posted to quick, didn't saw that. Anyway thanks for your advice.

Rubbish O2
I'm getting annoyed with O2, they are taking our money away and doing nothing back. Orbit is such a lovely phone and the only reason they do not release the wm6 update is to buy a new xda. Buggers.

iced_nardo said:
I'm getting annoyed with O2, they are taking our money away and doing nothing back. Orbit is such a lovely phone and the only reason they do not release the wm6 update is to buy a new xda. Buggers.
Click to expand...
Click to collapse
Erm, there is an O2 WM6 update...
http://forum.xda-developers.com/showthread.php?t=437499
Has been around for at least 9 months to a year now....
By the way - every single ROM in this forum you've posted contains WM6.1, even newer than 6. Take a look around before ranting...

[UPDATE FROM HTC - where are we now?] Screen Flicker - A pledge...

IMPORANT NOTE: (Placed at top of this post because with the progress we are now seeing I feel the purpose and use of this thread has changed and this is now an important point to clarify).
Back-light flickering Vs Screen corruption
The fact is, I think these two issues have been getting confused by people since launch.
I am 100% confident that the screen corruption will be software and will be fixed. The flickering back-light issue however, I believe is likely to be hartudware.
In the interest of separating these two issues, and for clear conversation about them I suggest the old vhs player effect be referred to as corruption and the flickering back-light be referred to as flickering. If everyone who reads this sticks to that convention we have our first step towards separation of the two issues.
I have described both to HTC in great detail and hope that they understand the two separate issues and will communicate we me about both.
----------------------------------------History of this thread------------------------------------------->>>
I am a proponent of HTC and have faith in their intention to resolve the screen flicker issue. I have been worried about this screen flicker situation however. The main issue I have is that all communication from HTC thus far has been that they are looking into the problem and have no answers yet. That is perfectly reasonable, I'm sure they're making every effort.
The worry is that after 28 days a user is no longer entitled to a replacement, just a repair. This seems very unfair given the circumstances, i.e. We are being asked to wait for a resolution but have no indication of how long that will take and may all be looking at lengthy repair time rather than replacement.
With the advent of HTCdev, many users want to (or already have) root their phones but have to agree to void their warranty to do so, this just adds to the urgency in getting a resolve.
As an owner of several UK businesses I have been able to gather a number of names of people willing to embark on a class action in order to obtain a court order forcing HTC to make a pledge to replace all handsets that are outside the 28 day replacement period in the event that it does turn out to be a hardware fault. None of these people is legally obliged to be included in this class action. By agreeing, they are simply stating an intention.
I have not posted this here as I wanted to get enough people on board to embark on this project before bringing it to the wider community.
I decided today that it was time to take things to the next step and contact HTC UK Ltd and ask for such a pledge.
Today I have spoken with Robert Collins, the Customer Experience Manager for HTC Europe. Robert seems to be a reasonable man, he has agreed to look in to this for me. Robert was driving when I spoke to him so he got a member of HTC staff to call me back and take the details of the situation from me. This has happened and I am now waiting for a response.
The idea is not to become aggressive with HTC or demand any action to resolve the fault, the aim is simply to get them to pledge to replace the handsets that are outside the 28 day period if, AND ONLY IF, the issue turns out to be a hardware problem.
This feels like a reasonable request since we are currently being asked to wait until they have identified the problem.
So why am I posting? Well, I would like to invite any EU members here to add their names to the list. Please just state that you are an interested party and would consider joining a class action. Please don't discuss the merits of this thread, the legal implications or anything else other than your interest. Please also state what EU country you are in as I have not yet taken any official legal advice so it may only be possible for UK members to become involved.
I expect the outcome of this to be that HTC UK Ltd, and hopefully other international branches of HTC, will make such a pledge but I am, in principle, willing to embark on a legal recourse if necessary.
The most important point for me to get across here is that the intention is NOT to start a fight with HTC unnecessarily, the best outcome for everyone would be to obtain the pledge as described and go on enjoying our devices while they work on the problem.
This has also been posted over at MoDaCo - Please DON'T put your name in both threads
UPDATE: I have had another call from Robert Collins. He assures me they are taking the situation in hand and are eager to make sure their flagship device remains among the best on the market. He stopped short of saying a pledge would be made but indicated that he understood the issue with the 28 day return/refund/replace period and wanted to ensure sales etc are not effected by the issue. He asked me if I was in direct contact with all signators and I responded that I wasn't but that if a written pledge was provided to me that I would pass it on to all concerned via the same networks through which I obtained the names. I also told him about this thread and the one on MoDaCo.
I have to say Robert Collins and HTC have been incredibly responsive to my communications and in my opinion, the pledge I have asked for will probably be made. Let's hope so!
IMPORTANT: Please copy and paste the list and add your name to it.
UPDATE: 25 Apr
I have just had a call from Robert Collins at HTC. He is preparing a statement to send to me. It seems like the goal may have been achieved although I don't know what the statement says yet and wouldn't want to speculate unduly.
UPDATE: 26 Apr
I have just called Robert Collins again. He is just about to go into a meeting to discuss this very point and will have something to me by late morning/early afternoon. He said he will call me to confirm I have received it.
UPDATE 26 Apr - left up as it feels dishonest to remove it but now surpassed by another update below
HTC are pathetic, It's time to get serious over this.
The statement emailed to me was...
Dear Charlie,
Good Afternoon,
HTC is committed to delivering a high quality product and great experience for all our customers. Some minor quality fluctuations are not unusual in consumer electronic manufacturing and there have been a few, isolated reports of this issue. However, HTC will address each reported issue. It is HTC's policy in Europe to provide in-warranty repair and support for device defects and malfunctions for two years and HTC is committed to delivering a quality experience without exception. We would encourage customers to contact our Call Centre for individual support. For details of opening hours please see our website at www. HTC.com
Regards
HTC
Furthermore, Robert Collins had said he would call me to ensure I had received his statement, he didn't, neither would I, given the lack of any meaning and my likely reaction. In stead, he has, in my opinion, hidden behind a protective barrier by asking someone else to send me this meaningless paragraph of text. Because he didn't call I actually thought the above was an email coming a result of my communication with HTC support until I called him to chase the email. This is staggering, he may as well have simply said "contact support" when I first spoke with him rather than feigning interest.
It is clear to me that HTC are not taking this issue seriously and have no interest in users difficulties. Their email as good as says that we should all return our devices.
This is, in my opinion, a calculated decision to allow the faulty units to continue to be sold as it will be cheaper and easier to repair them once they have worked out the problem than it will be to deal with it in a conscientious and pro-active manor.
So where are we, HTC accept it is a known problem and it is common enough that all the staff at chat AND phone support now seem to know about it but they don't know if it's hardware or software, there is no information about time scale or what they intend to do in the event that it is hardware. I am of the opinion that this is a hardware issue, if something in software were causing the screen to flicker it would be all handsets and we would have seen some kind of pattern by now, I believe the bulbs for the back-light simply flicker intermittently with the effect being more visible on certain colours.
My advice to you all is to return your handsets, not for replacement, but for refund, and to await further news. If not, in my opinion, you face the possibility of being left with one option, repair at some unknown time in the future once they know what is causing it, in a long queue and facing possible shortage of parts. Don't forget, you've all got the new cut down sim cards now which are useless in most other handsets as well so ask your carrier to send you a new one!
I am very sorry people, I have let you all down. I was led to believe by Robert Collins that some meaningful statement would come of this.
I am trying to get some decent UK press coverage of this, they deserve it. I am not one to cross, they would have been better off teling me they were not interested in my list of names from the off and redirected me to support. It's a red rag to a bull now.
I also had a bit of a battle on my hands dealing with T-Mobile. They did not want to accept my handset as a return simply because "this is not a known issue" parrot style, like he was reading it of a screen. What's that got to do with it anyway? I am within my 28 day statutory return period. This leads me to believe it is very much a known issue and they are loathe to accept returns on it because they know they are going to loose a lot of money.
UPDATE AGAIN - 26 Apr - A U-TURN on my part
I have just had a call. This is a game changer. The head of customer service for HTC just called me from Denmark, it's 9.30pm there! He was very apologetic about the email that was sent to me and explained that from their perspective a statement for distribution to everyone couldn't be very personable or individual. He also agreed that it wasn't informative and regretted that. He told me they DO KNOW WHAT IS CAUSING IT and they are working on it night and day. He was extremely humble and pleasant to talk to. I explained my exacerbation over waiting 2 days for someone to write 2 lines saying contact support and told him I had ranted on the internet and told all the signators to return their devices and he said that's exactly what he would have said, no one should have a sub standard device from HTC. However...
And This is the good bit. He is going to get proper info from Taiwan for me with updates on progress and information about the fault, he assures me they now know what it is too. I made sure he understood that there are 2 faults, I called them screen flickering and screen corruption and described them both as at one point he was talking about the corruption on the task bar and then subsequently in the camera and video's etc and I was talking about a flickering back-light bulb so we should get info on both.
I know we've been here before and I ended up looking a pillock but this really feels different. He rang me and suggested sending me out information which is specifically about this issue and not just canned responses that mean nothing. He said it would be great if I would post that information online but that it was up to me, I think he was worried I'd feel like I had to stand up for them or become an evangelist but I know what he meant, I really believe he just honestly wants to pass on information to help his customers. We'll see what comes of this, I have his mobile number and he said I could text him any time. He said he hoped he could get some info tomorrow but clearly didn't want to commit to that at 9.30pm, I can't argue with that.
This feels like the HTC I know and love again.
UPDATE AGAIN - 27 Apr
Message received just now: approx. 1700 British Summer Time (GMT+1). The two issues he mentions are the screen corruption and back-light flickering.
First of all thank you for your reply earlier today. The content and descriptions were very valuable and I have taken the liberty to share your findings with my colleagues in Taiwan.
It remains a priority for HTC to continue to investigate and work to resolve all reported issues, including any potential hardware or software updates related to your case and to those of any other customers who experience problems. Currently, we are not in a position to provide you with a final conclusion regarding the two issues that you have reported, however we are taking your feedback seriously and have a dedicated team of people investigating the root cause of those issues. We are more than happy to provide you with further updates when we have them however, before we do this, it is critical that we have all of the facts. HTC remains laser focused on delivering a high quality experience to our customers without exception and we appreciate your continued patience whilst we work quickly to address this issue. We anticipate being able to provide a more detailed update early next week. In the interim we encourage any customer who believes that they have a faulty device to contact HTC directly for resolution.
I like "laser focused" and "dedicated team"...
I think we're getting somewhere here, very promising.
Update - 2 May...
Just had a call from Robert Collins at HTC. Apparently they know what's causing it and are working on a fix. 1.29 is not an attempt at fixing the flicker but another update is coming soon. I let them know about the Mandarin or Cantonese text in the French locale in 1.29 yesterday (posted by Simone on here) and they have passed this on for correction. I also mentioned the rapid fluctuation in CPU frequency when the ONDEMAND governor is used and they ate looking at that too.
They will let me know when there is more to tell.
As far as updates go, I have returned my branded Tmo device and gone for an unbranded device. Tmo said to me to expect 1.28 by the end of May, where that leaves Tmo branded owners for 1.29 and beyond I don't know but it seems pretty hopeless for Tmo owners right now. I would personally return any device eligible for return to Tmo, then walk into carphone warehouse and they'll match what ever deal you were on with Tmo and give you an unbranded phone. I should add that this last part is my advice and is not something HTC have said.
Update(ish) 15 May...
Not really an update...
In the interests f fairness, I did get a heads up about the 1:29 update but by the time I'd noticed the message it was old news. Just to reassure you guys that this source hasn't dried up, just nothing new to say on flickering. I think some interesting news will come in the not too distant future.
(Final?) update - 21 May
I know that it has been said many times already but I just had a reply from my contact at HTC (he's been off for a few days) confirming that 1.29.xxx.11 will recalibrate the screen over the course of a few days. I had no reason to disbelieve anyone else's info but to hear it from the horses mouth (from my perspective) is more final.
Let's face it... 3 updates in quick succession, so many positive changes, all promises kept, HTC F****in' nailed it. Eat your heart out Samsung!
Update 14 june
So where are with with this. I have seen little to no improvement and have today asked HTC for more info. I am reading that some who did not have flicker now have. I am not reading from anyone that it is fixed but people might just not be saying so.
Let's hear from some if you what your experience is.
Thanks

Count me in. Darren Noonan, UK.

I'm completely OK for this thread
You can add me to the list : Jonathan Cregut , France.
How would you like everyone to register ? Maybe you should create a petition ?

joplayer said:
I'm completely OK for this thread
You can add me to the list : Jonathan Cregut , France.
How would you like everyone to register ? Maybe you should create a petition ?
Click to expand...
Click to collapse
Yeah a petition would be good... For now I suggest people copy and paste the list and then add there names to it; that should get things moving in the right direction?
The List
Darren Noonan, UK
Jonathan Cregut , France

I agree 100%. Thanks for this initiative.
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands

I will follow this thread and PM you OP.

Count me in
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Sent from my HTC One X using xda premium

I would be interested in your action. Paul
Sent from my HTC One X using XDA

Count me in.Paul fairbrother.uk
Sent from my HTC One X using XDA

Gareth loader. UK
Sent from my HTC One X using xda premium

Lawrence Cook, UK
Sent from my HTC One X using XDA

The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Andrew Burton, UK

Small update
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK

I'm in.
The List
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK

I, of course, am on the list too...
The List
Charlie Myall, UK
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK

Count me in
The List
Charlie Myall, UK
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
Andy Keast UK
Sent from my HTC One X using xda premium

I'm in as well - Gavin Devine, UK.
Can I ask what exactly is wrong with a repair over an exchange if it fixes the issue? This is more me wanting to know as I've just arranged to get my One X repaired because my retailer (Affordable Mobiles) refused an exchange saying nothing was wrong.

The List
Charlie Myall, UK
Darren Noonan, UK
Jonathan Cregut , France
Jorrit Pouw, The Netherlands
Phil Riddell, UK
Paul Fairbrother, uk
Gareth Loader. UK
Lawrence Cook, UK
Andrew Burton, UK
Paul Shrubsole, UK
Andy Keats UK
Gavin Devine, UK.
What is bad for a repair is that it's not very good for a device to disassemble it and change components. + it's oftenly not very well done. It actually killed my HD2 so...

Ed O'Sullivan, UK

Audioboxer said:
I'm in as well - Gavin Devine, UK.
Can I ask what exactly is wrong with a repair over an exchange if it fixes the issue? This is more me wanting to know as I've just arranged to get my One X repaired because my retailer (Affordable Mobiles) refused an exchange saying nothing was wrong.
Click to expand...
Click to collapse
Answer: When they resolve the issue, if it's hardware, there will be a LOT of handsets to repair. These repairs take long enough under normal circumstances but in that situation the queue will be immense. Then there is the likely shortage of parts and possibility of prioritizing retailers for supply.
The point is. I'll take a refund now and buy something else or wait until it's fixed to buy one. Then there is no risk on my part. If HTC make a pledge now they can prevent the mass return of devices and keep us all happy and waiting patiently for a fix.
I have answered this but this thread wil serve it's purpose much better if it simply remains a list of names. Please let's not turn it into a discussion of the merits of what I'm doing. Thanks!

Typical O2 UK - Jellybean ETA

I read that jellybean was rumoured to be released to other network providers by the end of this week so..
I decided to check with an "o2 Guru" if they could tell me when Jellybean will be rolled out to the O2 branded HoX
As expected they could not answer my query - see below for the chat
You're through to Guru Steve.
Steve: Hi I'm Steve. How can I help?
Andy: Hi steve
Steve: Hello.
Andy: I was hoping you can tell me when Jellybean firmware will start to roll out on my HTC One X handset?
Steve: I'll check the info for you.
Andy: Thanks
Steve: Whenever a new software is launched by the manufacturers, we investigate and make sure that there is no issues in it which may affect the phone. Once it's done, it's shared for all our customers on our website. As of now, the investigation isn't done, so you'll have to wait for a few weeks until it's launched by us. Your patience and understanding is appreciated.
Andy: What stage are you guys currently at with testing? Do you have a ETA for the rollout to O2 customers?
Steve: I'm sorry this done by our software engineers and there is no exact timescale but once it is released on o2 you'll surely get the update about this.
Andy: The update has been released by HTC for unbranded devices and other service providers, o2 are always behind the pack with updates which is frustrating, Do you know how I can unbrand the device?
Steve: Yes the HTC has released for phones which are not network locked. Just to inform you that we don't want our customers to face the difficulty after upgrading the software that's the reason it is first tested and then it is released to network phones.
Andy: If the handset was not branded by O2 then I could flash the generic one that was released by HTC - Some customers have an idea what they are doing when it comes to software for their devices, I think it would be good to have an option to opt in for branding or opt out for development purposes
Andy: This is making me think twice about renewing my contract next summer - I would rather be paying money for a device I have full control over than to be treated like just another consumer
Steve: I respect your decision but I hope you can also understand my limitations as software are released by the manufacturer and then it is sent to service provider.
Andy: Yes I can understand you cannot answer any of my questions as your role is limited to a service desk and you can only give out information given by each division within your organisation. This is not directed at you personally, O2 can never clarify these things - your software team should give out better communication to you guys on the front end
Steve: Yes I can understand and I'll also surely forward your feedback to our relevant team.
Andy: LOL, Ok Im sure that will help me - Goodbye
So still no answers for O2 branded devices - My next move is to approach HTC and ask if they can tell me how to SuperCID

Don't expect any better help from HTC UK.But good luck in your quest.

I think tc was kinda rude, it's pretty obvious this call center guys don't know anything..
In fact most companies are hiring external help, so they know even LESS about the situation
Sent from my HTC One X using Tapatalk 2

The solution is simple:
Bye bye htc and scamming branded phone companies, buy your handset unbranded without a contract!

Hi Guys
Can we keep anything to do with confirmed updates in here:
http://forum.xda-developers.com/show....php?t=2009525
And anything to do with JB discussion (including what this thread is in respect of)
in here:
http://forum.xda-developers.com/show....php?t=2028941
Cheers peeps
Peace out

Thread closed. See post above mine for reasons.
Let's keep a MINIMUM of structure, please.