Seems to have been happening since the last update. When I open the folds main screen my phone seems to lose its sim. An error pops up saying no SIM inserted. When I close the main screen my sim is detected again.
Anyone else had this. I'm starting to worry it's a hardware issue.
Update: switching my SIM card to the second slot seems to have fixed it. No idea why
Looks like there maybe an issue with the SIM tray on your device, I would take it into the Service Center and let them check it out
Or maybe this is start issues with flex cable
It has now started happening again. I will have to contact Vodafone I guess.
Update now WiFi is lost as well and the fold screen just stays black. Rip my fold 4. New phone being delivered tomorrow thanks to my insurance.
djisgod said:
It has now started happening again. I will have to contact Vodafone I guess.
Update now WiFi is lost as well and the fold screen just stays black. Rip my fold 4. New phone being delivered tomorrow thanks to my insurance.
Click to expand...
Click to collapse
Yeah, looks like your Fold 4 is starting to fail and needs to be repaired. I had an issue when the S-Pen would stop working in the main screen and the speakers wouldn't work when my Fold 3 was entirely opened.
Related
Hello,
I have been waiting for this phone for sooo long I even switched to tmo for it but didn't have any signal in my house. Long story short, have att again and got the tilt 2 today.
1st issue, right at start up I get an error about the SIM that was in the device when opened. Error "SIM not provisioned MM#2"
2nd issue, The screen feels like I can peal it away fro the keyboard when closed. All along the left side of phone from top to bottom, opens up enough to shove 15 playing cards in. This causes a tapping / clicking sound every time I press the screen on that side. (this did not happen with tmo version)
The device is very attractive but feels like poor construction.
And another thing, wtf is with the no soft reset button.
I will be returning this device in exchange for another very shortly.
Any one else have similar issues????
Update!
Thanks for the help everyone
amurch said:
Talked with att today (transferred 4 times) and finally talked with a knowledgeable premier person who hooked me up
Returning defective device today with new one getting next day ship.
Refund of $370.99 (tax included)
New charge of $200 (plus free overnight and all other fees waived, cause of hassle and price match coworkers)
Total = New Tilt 2 for $200 out the door. BOO yah
Sometimes I really do love the att reps......sometimes!
Click to expand...
Click to collapse
wait wait...first off you got a ****ty one. Mine feels really solid.
second: i dont have that issue at all, once again mine feels solid.
third: soft reset is on the stylus side of the phone, but you have to take the back of the phone off, like you were going to take the battery out. Its a little red button that says reset.
amurch said:
Hello,
I have been waiting for this phone for sooo long I even switched to tmo for it but didn't have any signal in my house. Long story short, have att again and got the tilt 2 today.
1st issue, right at start up I get an error about the SIM that was in the device when opened. Error "SIM not provisioned MM#2"
Click to expand...
Click to collapse
This issue is a matter of the sim not being "Turned on" If you got the phone in the mail just call them up and have them turn it on.
amurch said:
Hello,
I have been waiting for this phone for sooo long I even switched to tmo for it but didn't have any signal in my house. Long story short, have att again and got the tilt 2 today.
1st issue, right at start up I get an error about the SIM that was in the device when opened. Error "SIM not provisioned MM#2"
2nd issue, The screen feels like I can peal it away fro the keyboard when closed. All along the left side of phone from top to bottom, opens up enough to shove 15 playing cards in. This causes a tapping / clicking sound every time I press the screen on that side. (this did not happen with tmo version)
The device is very attractive but feels like poor construction.
And another thing, wtf is with the no soft reset button.
I will be returning this device in exchange for another very shortly.
Any one else have similar issues????
Click to expand...
Click to collapse
I just got mine in the mail as well (moving up from a Fuze), and I love it.
To help out:
#1 - The reason that you are getting that SIM not provisioned is because some reason AT&T decided to ship the phone with an unactivated SIM in it. Swap it out with your existing one (or call to activate if you are new customer) and you should be good to go.
#2 - Not sure about the screen issue, I don't seem to have that problem. I've played with the TMO version, and IMHO, I thought that ATT one seemed a little more sturdy -- but it's all personal preference.
and I beleive someone already answered the soft reset one (you have to take off the battery cover to get to it) -- which is kinda a pain.
Thanks for the help guys.
I dbl checked my packaging and saw the SIM activation (have not had to do this is 5 years, musta forgot)
Soft reset behind back cover is terrible. Also phone is glossy all over and with my greasy paws Im prolly gonna drop this thing.
And I will call premier tomorrow and have them sed out a new one. My tmo was fugly but solid as a rock, hinge was very tight as well...I musta got a lemon.
Thanks for the help guys.
One more thing, Besides flashing, whats the best way to get all the att crap off? I will turn it on with nothing running and have 75% in use WTF!!!!
Thanks again.
NATF will have a ROM out soon without all the AT&T **** on there. One trick we used on the Fuze was to hard reset and before it does its "customization" hit the reset button. This will not install all of the AT&T crap and let you install whatever you want. I have not tired this on the tilt 2 but it might be worth a shot.
I think the ROM on the kaiser and fuze were partitioned enabling the hard reset method to work.
I want to keep all of the att network settings and the main **** that makes the phone run well with att but without there crap ware.
Thanks for the posts guys.
BTW, Has anyone noticed the screen glitching when turned on? It is supposed to fade open smoothly from black to light. My tmo did this when I installed and ran the added "seven" file to enable push email, my tilt 2 does this out of the box, could be the 75% ROM being used just to run the damn phone (run the att crap)
I am bummed that my tilt is looking like it is a POS at the moment. Tmo was fugly but fast as hell outta the box, minus the reception.
Update!!
Talked with att today (transferred 4 times) and finally talked with a knowledgeable premier person who hooked me up
Returning defective device today with new one getting next day ship.
Refund of $370.99 (tax included)
New charge of $200 (plus free overnight and all other fees waived, cause of hassle and price match coworkers)
Total = New Tilt 2 for $200 out the door. BOO yah
Sometimes I really do love the att reps......sometimes!
I bought my note 4 on launch day. Ever since then I've had an "unable to detect sim card please restart phone" error. At first it only showed up once every few days, but now it is getting more and more frequent and is happening multiple times a day. After reading starting the phone works fine for a while. I've done everything I can think of (pulling the battery, pulling and re inserting the sim, cleaning the sim), but nothing helps. Anyone else having this issue, or know of a solution? Thank you.
corbs64269 said:
I bought my note 4 on launch day. Ever since then I've had an "unable to detect sim card please restart phone" error. At first it only showed up once every few days, but now it is getting more and more frequent and is happening multiple times a day. After reading starting the phone works fine for a while. I've done everything I can think of (pulling the battery, pulling and re inserting the sim, cleaning the sim), but nothing helps. Anyone else having this issue, or know of a solution? Thank you.
Click to expand...
Click to collapse
I am having the same issue. Not sure of a fix yet but it is getting more and more frequent which worries me.
Same here. :sadface:
Same here! Anybody contact Samsung or Sprint about it?
Same here!!!
Just got my note 4 from Amazon.com. I had been reading about the lte to 3g call drop issue, and someone posted using there sim the card from the phone they were replacing fix this issue. So I put mine in from my s4 before i even turn it on for the first time. The phone worked, but was unable to connet to the 4g (lte / spark ) network. 3g worked fine. I got the message you all are getting (no sim, restart device....). It would happen like every 10 minutes. Once I put the sim that came with the phone in , all my problems went away. Long story short, you need another sim card.
I just called sprint and they are sending me another SIM card. It happens from time to time, but they did tell me if it continues, I can get it replaced for no charge.
Sent from my SM-N910P using XDA Premium HD app
This happened after my sim card swap. It would say "network did not respond in time" then "could not detect sim" then phone would reboot. It did it three different times. Then connection became stable and has not done it again. Not sure if these issues are the same as whats happening here. Just posting my experiences.
I actually bought 2 N910P. I planned on making a little extra money by selling 1 of them, but didn't count on the N910P being so easy to get, so I've held onto the other one for a back up until I found a ROM that I wanted to run on it. Well, I found a awesome ROM & booted up my 2nd N910P & got the message you have all mentioned. I thought it was strange, so I rebooted & got the same message again. After doing this a few times, I thought why not take my SIM card from the 1st N910P & put it in the 2nd N910P. I still got the same message after doing this, so I swapped them back before it messed up my primary SIM card. @Yoshi1221, please keep me/us updated if the new SIM card works for you. Has anybody else got a new SIM card? Also, after installing the 2nd ROM that I was trying out, the fingerprint scanner stopped working. I went back to stock & it still doesn't work, so I made sure that I did a full NANDROID backup on my 2nd N910P in hopes that once I get it working & the fingerprint scanner stops working, I can go back. Anyone else had this trouble?
Edit: I tried to activate my new GN4, but the DEC & HEX numbers were not recoginzed by Sprint.com. So I went into chat & they informed me that it had been turned over to technical support & to contact them again after 24 hours, so we'll see where it goes from there.
Update: Chatted with Sprint & the lady activated the SIM card after giving her the number. Hope this will help out. Just go to Sprint.com & click on the chat button.
Looks like new SIM card is working, but just got it today, seriously had to give up an arm and leg in order for sprint to send me one, but so far it looks like it is working, but just got it today, lol
Sent from my SM-N910P using XDA Premium HD app
Cool, glad it work out for you.
Also found out from a supervisor in the U.S that sprint is now selling GSM phones now. If you take out the SIM card and only receive 3G, you have a GSM phone, if you take out the SIM card and have spark/LTE, you have a CDMA phone
Sent from my SM-N910P using XDA Premium HD app
I had this problem. Sprint sent me a new sim. Fixed the problem for a few weeks but it has returned. Anyone ever get this figured out?
Sim card not found
I had forgetten about this error. Saw that someone suggested a piece of paper between the sim and case cover. I had this happen with a phone I got off a forum. Sent it back and got a replacement. The paper, no matter how thin or thick may or maynot work, and only for a short time. Changing the sim might not work either. You may just need a new phone. I went through all with a s4. Now my note 4 is doing it. I thought it was my recently deceased (July 4) mother was messing with me. One more errand to add to my list for today.
same here?
help plz
So my mom upgraded her original Note (i717) to the Note 4 (N910A). Came out of the box with the NK3 update.
The problem is that whenever she uses the phone, it will randomly drop the call; can be 20 minutes or 2 minutes before it drops. Sometimes there will be two beeps when attempting to call back. Also the signal bars will completely drop and the no signal icon will appear. HOWEVER, after ending the call, the signal miraculously comes back.
I've disable HD voice call, and that did absolutely nothing. Using the hidden menu and disabling LTE (thanks AT&T for butchering the regular settings) seems to have stabilize the calls now, but for a flagship phone, not having LTE is a big minus.
She has considered returning the Note 4 for the iPhone 6+, which is a complete step backwards in my book.
Anyone else having similar problems?
cee43ja1 said:
So my mom upgraded her original Note (i717) to the Note 4 (N910A). Came out of the box with the NK3 update.
The problem is that whenever she uses the phone, it will randomly drop the call; can be 20 minutes or 2 minutes before it drops. Sometimes there will be two beeps when attempting to call back. Also the signal bars will completely drop and the no signal icon will appear. HOWEVER, after ending the call, the signal miraculously comes back.
I've disable HD voice call, and that did absolutely nothing. Using the hidden menu and disabling LTE (thanks AT&T for butchering the regular settings) seems to have stabilize the calls now, but for a flagship phone, not having LTE is a big minus.
She has considered returning the Note 4 for the iPhone 6+, which is a complete step backwards in my book.
Anyone else having similar problems?
Click to expand...
Click to collapse
Replace Sim card or get back to store and get new phone.
Clicking from notecable N910A
norbarb said:
Replace Sim card or get back to store and get new phone.
Clicking from notecable N910A
Click to expand...
Click to collapse
Hopefully it's just the sim card. Pretty sure if it is the phone itself, my mom will switch to the 6+ immediately and not play the lottery game on getting a flawless Note 4.
Edit: After some more searching, the culprit may be the NK3 update. Which sucks because you cannot avoid the upgrade, and it will automatically install after the third dismissal.
cee43ja1 said:
Hopefully it's just the sim card. Pretty sure if it is the phone itself, my mom will switch to the 6+ immediately and not play the lottery game on getting a flawless Note 4.
Edit: After some more searching, the culprit may be the NK3 update. Which sucks because you cannot avoid the upgrade, and it will automatically install after the third dismissal.
Click to expand...
Click to collapse
You can flash back to NIE, regardless if your device came w NK3, and you can disable the updater service w the debloater program.*
Link to NIE firmware:*http://forum.xda-developers.com/showthread.php?p=56230799
Link to debloater:*http://forum.xda-developers.com/showthread.php?p=58068827
xlr8shun said:
You can flash back to NIE, regardless if your device came w NK3, and you can disable the updater service w the debloater program.*
Link to NIE firmware:*http://forum.xda-developers.com/showthread.php?p=56230799
Link to debloater:*http://forum.xda-developers.com/showthread.php?p=58068827
Click to expand...
Click to collapse
Much appreciated. Hopefully this will stop the random drops for good, until lollipop comes out.
Update: phone is still dropping calls, even with the NIE update. Time to head to the AT&T store now. Gonna have them look at the account and see if VoLTE is activated, and disable it completely.
Also, using the hidden menu, switching to GSM only will not stick. It somehow switches back to GSM/LTE on its own.
cee43ja1 said:
Update: phone is still dropping calls, even with the NIE update. Time to head to the AT&T store now. Gonna have them look at the account and see if VoLTE is activated, and disable it completely.
Also, using the hidden menu, switching to GSM only will not stick. It somehow switches back to GSM/LTE on its own.
Click to expand...
Click to collapse
Did you get to At&t store and replace sim card ? I had same problem all i got was sim with secure element , they seems to work little better.
norbarb said:
Did you get to At&t store and replace sim card ? I had same problem all i got was sim with secure element , they seems to work little better.
Click to expand...
Click to collapse
We haven't gone yet, but I am going to request a secure element sim card and have them look at VoLTE.
Even the AT&T forum users have the same problem.
https://forums.att.com/t5/Samsung-D...ropping-calls-and-losing-network/td-p/4197338
Edit: swapped the sim card with a new one, and it still drops the call. AT&T is saying that disabling VoLTE would permanently drop phone calls. I call BS, but who knows.
Edit 2: got off the phone with a knowledgeable AT&T tech. Told him that I rolled back to the NIE firmware, eliminating all traces of HD voice/VoLTE. He remoted into the phone to see it too. Confirmed that we are not in a VoLTE area, and that VoLTE is not active on the account. He also agrees that VoLTE is immature and buggy, and that the backbone needs to be mature and up to date before launching.
If it would drop calls again, we would have to call back immediately so they can see it in the system as it happens.
cee43ja1 said:
We haven't gone yet, but I am going to request a secure element sim card and have them look at VoLTE.
Even the AT&T forum users have the same problem.
https://forums.att.com/t5/Samsung-D...ropping-calls-and-losing-network/td-p/4197338
Edit: swapped the sim card with a new one, and it still drops the call. AT&T is saying that disabling VoLTE would permanently drop phone calls. I call BS, but who knows.
Edit 2: got off the phone with a knowledgeable AT&T tech. Told him that I rolled back to the NIE firmware, eliminating all traces of HD voice/VoLTE. He remoted into the phone to see it too. Confirmed that we are not in a VoLTE area, and that VoLTE is not active on the account. He also agrees that VoLTE is immature and buggy, and that the backbone needs to be mature and up to date before launching.
If it would drop calls again, we would have to call back immediately so they can see it in the system as it happens.
Click to expand...
Click to collapse
Well it's obviously not an across the board thing or everyone would be having the issue. I suspect it's probably a bad radio in the phone. I would definitely have them swap the sim and phone as well as look at the account to make sure all the correct a count codes are present. And disabling VoLTE is definitely a good idea
^^^^^^^ seems like something wrong with hardware.
Looks like it might have to be swapped out for a new Note 4 then. 6+ would be the route to go to after all of this, but I don't believe in sweeping the problem under the rug.
Big fail on Samsung on QC. Even the rep at the AT&T store flat out told me that she believes Samsung makes their product only last two years before they start to break apart or have problems. Sure, there may be a few lemons with any product, but I don't even know how this particular unit passed QC.
Edit: AT&T Device Support Center has authorized an order for a new Note 4 that will ship in 1-2 days. Representative also has a Note 4, a launch model, and has not experienced any dropped calls or loss of signal.
New unit is now displaying Out of Service Area and dropping signal when calling. Two lemons? I have it recorded on my phone showing when it drops.
Sim card is not a problem. I have tested it in my HTC One, and it did not drop at all. Using my sim card in the Note 4 dropped a voicemail call after a minute.
AT&T submitted a case ticket to us. It was completed and it was complete BS. They wanted us to get a microcell, but that won't fix anything if the phone can't hold a call in the first place. Now we're getting a THIRD unit.
I have same problem with my note 4. It's the same slec. I live in the UK usingthe Three network. What shall I do??
Hello,
Maybe you guys can help me out before I throw this phone in the dumpster.
So my phone started to overheat for no apparent reason and would shut off completely and I took it to the shop to repair,apparently the charging port was the issue, they fixed it for a reasonable price and it was all good.
Day went by with no problems and now today I cant make calls, text or use mobile data. The signal keeps going from 4 bars to 3 to 1 to the no entry sign for both sims.
I've tried swapping the sims, putting just 1 sim in i even factory reset the phone but still nothing, im not sure what else to do here. maybe my sim cards are interfering with each other or theres some obvious issue im missing?
I've tried both sim cards with another phone and both work fine, i instantly receive the configuration message from my phone provider as soon as i boot up the other phone with the sim in it but with the a50 im getting nothing.
No 4g no messages no calls nothing. Any help would be greatly appreciated. The phone is in near perfect condition bought it about 6 months ago and I dont really want to spend any more money taking it to the repair shops and i'll end up just buying another phone.
Thanks.
Hey guys.
I just got this phone as a replacement for my broken Oppo Find x2 and have been having some issues.
This phone is an Amazon Warehouse phone that's clearly used and has been returned. It's a shame they don't give the reason for it's return!
Anyway. I have noticed that if I switch my sim from 1 slot to the other or add a 2nd sim or do anything of that sort the phone freaks out. I get 2 sim symbols with a line through them show at the top of the screen. Then it will change to the normal network strength icon then back to the 2 icons with a line, then back to a network strength icon and so on and so on and it will keep doing it. A factory reset is the only way to fix it.
Is this something anyone has seen before? Should I just send it back to Amazon? I have had the phone up and running for 2 days now with no issues but it could start at any moment for all I know.
Seems like a OxygenOS 12 thing. I installed the latest OxygenOS 12 to flash AOSP and was noticing it too. Initially thought that it must have ****ed up some partition but the problem went away on the custom ROM.
Seansmit17 said:
Hey guys.
I just got this phone as a replacement for my broken Oppo Find x2 and have been having some issues.
This phone is an Amazon Warehouse phone that's clearly used and has been returned. It's a shame they don't give the reason for it's return!
Anyway. I have noticed that if I switch my sim from 1 slot to the other or add a 2nd sim or do anything of that sort the phone freaks out. I get 2 sim symbols with a line through them show at the top of the screen. Then it will change to the normal network strength icon then back to the 2 icons with a line, then back to a network strength icon and so on and so on and it will keep doing it. A factory reset is the only way to fix it.
Is this something anyone has seen before? Should I just send it back to Amazon? I have had the phone up and running for 2 days now with no issues but it could start at any moment for all I know.
Click to expand...
Click to collapse
Need your phone model to diagnose the issue further, most phone models DO NOT support more than 1 SIM except for EU, I have no idea about the Indian and Chinese versions.