Develop Bugs

[Q] 3g connection will not stay up

So for the past 2 weeks I am having issues that basically render my phone unusable for 99% of the reasons I bought it. Posted a thread before but I think it got lost when the forums were having some instability around that time...
My 3g connection will NOT stay up. I did nothing to provoke this. No system changes. The sequence of events:
-Went out of the country with my phone on airplane mode the whole time
-Got back, a day or two later had an incorrect timestamp on my incoming SMS (they were showing up +3 hours)
-Called customer service, she activated a tester phone and confirmed that it was a system-side issue on the incoming SMS (somehow they were getting a timestamp from the system where my number is located, in Eastern time, while I am actually located in Pacific nowadays).
-Put in a trouble ticket after 2 hours trying to solve the SMS issue over the phone.
-Next day, my 3g connection begins dropping CONSTANTLY. As it stands, it won't stay connected more than 30 seconds. It will cycle to 1x sometimes, and then drop to a basic-service-only.
-Tried reinstalling my ROM several times to no effect.
-Started experiencing some very strange noises in SOME calls, such as it sounding like a chainsaw when the other person is talking. Happens very sporadically.
-Just today I found some instructions here for correcting my NAM settings, which were actually messed up as it turns out, but didn't fix anything.
At this point I actually have the phone unrooted and back to factory default everything, with no change. I've got a warranty replacement phone coming in shortly, but I'd still rather keep this one if I'm able to.
Is there anything I haven't tried that might be the case on my end? Has anyone seen this problem before? Has my phone antenna simply gone belly-up, or is this something that might still be fixed at some deep system-setting level, or with further calls to tech support?

So... I guess that's a no?

Gornul said:
So... I guess that's a no?
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Had the same problem with my phone before I rooted my phone and starting to apply ROM's. I havent had a problem since. But when I had that problem, I would just keep turning on and off the 3g and it would stay for a while. It was just a quick fix but it worked. Off subject how did you unroot your phone and put it back top stock?

My phone just started doing this this yesterday. Whenever I reboot it, it'll come up, switch to 1x mode. After a while it'll try to switch to 3g mode, fail, switch to no service, and then either go to just basic voice with no data or back into 1x mode. I've tried updating the radio, switching roms, dialing *228, nothing seems to help.

Jager, instructions on a full reset are right here under section 6. I'm not sure why it's struck out. Definitely suggest poking around more first.
New phone's in and still having major connectivity issues. The SMS timestamp remains as it was, and I can't get (steadily) more than like 35kbps. I'll occasionally bump to 500kbps for a quick spurt, and then my connection will drop entirely and struggle to get back up to 35kbps. My wife's Incredible works perfectly fine in the exact same locations, too, so this is something that absolutely has to be on Verizon's side, specific to my line.

Me too
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?

khukman said:
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
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Someone help! Same issue! I can no longer get data....PERIOD. I have to stay connected to wifi, or I don't get my emails, internet, etc.
Need to fix this!

3G connection issues
I just got off the phone with Verizon Tech support. They are CONVINCED that it is an issue with my phone (and my wife's). Gee, how can 2 different phones, from different manufacturers have the SAME issue at the SAME time? Hmm, doesn't sound very promising to me.
They are sending out a replacement for my wife's Moto Droid to see if it is a phone issue (she has been having other issues with it anyway...). If hers improves, I may send mine back, but I don't want to have to unroot, etc. Plus I like the Super-Amoled screen . When did trouble-shooting turn to "replace the hardware first" ???
Regards!

This happened to me recently as well and was fixed with a factory reset.
I am rooted with S-off, so a normal factory reset via Menu->Settings->SD & Phone Storage-> Factory Data Reset didn't go well for me. Not sure of the exact reason, but I just followed the instructions in this post to restore: http://forum.xda-developers.com/showthread.php?t=786436
Programming your phone by dialing *228 is necessary afterwards as well, as khukman states below. Thanks for pointing that out.
After I completed this, I redid root, restored my nandroid backup and didn't lose a thing, plus my 3G is working again!
*A fair warning: Doing this formats the internal storage (emmc). I'd recommend backing up any photos, music, etc that you have stored on emmc before doing this!
Sent from my Droid Incredible

So I tried the above suggestion about going back to completely stock 2.2 and I have the same results. On one hand, I am now back to S-ON and stock Froyo, so if I want to send it back to Verizon, they are none the wiser that I was rooted, but on the other hand I STILL HAVE CRAPPY 3G SERVICE!!! Man, I feel like I'm on AT&T or something LOL! I'll keep an eye on it for the rest of the day and see how it does and report back.

Back in 3G!!!!!
After getting back to stock Froyo, as described in the previous post, I was still unable to get a good 3G lock. I read in another thread where someone did a 'Factory Data Reset' and it took care of it. When you do this, you have to dial #228 and let it program your phone as it did the first time when you got it. Once I did this, I had (and still have) a solid lock on 3G like I used to. I think that it was one of the Sprint ROMs that screwed this up in the first place (the OP states that you have to backup your PRLs, etc. before installing, then re-install them afterwards). I can't remember if I did this or not, so it may be my fault after all, but regardless, I am thrilled that once again I have a connected smartphone thanks to the resources contained on XDA!
Regards!

I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.

Gornul said:
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
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Did you follow the steps in the thread I posted above? Doing that should completely format and re-image your phone. Much more than just installing a stock ROM. I myself tried so many different variations of ROMs, radios, etc and nothing did the trick until I followed that thread.
Sent from my Droid Incredible

[Q] Call Disconnected - Any Advice?

I've been seeing this problem for a few weeks now, with several different ROMs, including the original rooted stock ROM now. In nearly all of my recent calls, I get disconnected one or more times with the message "Call disconnected" and a "Dismiss" button. I'm thinking that this is because of my EVO and not the other side, since usually if they accidentally hang up or something the call just ends without a message box. As far as I can tell, I have good reception (at least according to the bars), and this is happening at home, where I've not had the problem before.
Does anyone know what could be causing this? My wife's EVO is not rooted, and she does not seem to be having this problem. But then again, I've not had the problem until fairly recently either. I've tried updating my profile and PRL with each new ROM, but it doesn't seem to have made a difference. Anyone have any suggestions as to how to stop this from happening?

Go into the settings menu andbupdate both your PRL and your profile. That *should* help with reception related issues.
posting & replying via the XDA Premium app.

Unfortunately, I've tried both of those things. I just did some testing today, and it seems that my phone is unable to stay connected during a phone call for more than five minutes before disconnecting, even if I don't touch the phone and just leave it sitting on a table.
Any other ideas? As far as I know, I haven't ever flashed my radio away from its default (2.15.00.11.19), and I'm currently using the leaked stock gingerbread ROM (build number 4.12.651.1 CL41771 release-keys and kernel 2.6.35.10-gaa602b7 [email protected] #1).
Maybe it's time to unroot and contact Sprint?

You can try downgrading from 2.15.00.11.19 to 2.15.00.09.01. You can download it from http://www.mediafire.com/file/jyedjkp1bm5amwm/EVO_Radio_2.15.00.09.01.zip
Afterwards, go into recovery, wipe cache & dalvik cache then flash the zip. You will be taken to the radio update screen and appear to hang. don't worry or get impatient. After it is finished, you will reboot into recovery and see the words "clearing cache" at the top of the screen. Simply select reboot and then you will boot to your homescreen. The initial boot will take a tad longer since it will be rebuilding the dalvik.

Hmm... I'm hesitant to downgrade my radio because my wife has an EVO with the same radio version number and hers doesn't have this problem. Granted, she is not rooted...

I understand. I've downgraded and upgraded everything several times for testing purposes and troubleshooting purposes and have never had a problem. The only hing about flashing radios is patience and not to pull the battery. Anyway, you can always call Sprint and see if they can troubleshoot it for you from their end.
posting & replying via the XDA Premium app.

I would contact sprint @ 877-809-6696 (advanced tech supp). Ask them to push a full reprovision to your device. See if that helps any. I was having issues when when on the airave, I was unable to receive incoming calls. This corrected it. I did try all the other steps listed above without any success.

This is interesting. I unrooted to test things out before calling Sprint, and the problem went away. I was able to stay connected for an hour (where before I couldn't last longer than 10-15 minutes). Yay, fixed, right? So, I rooted again and didn't install any ROMs or anything, just rooted, and the problem came back.
So, I have a solution, but I don't like it very much because it means I need to stay unrooted. Anyone have any idea why simply rooting the phone with Unrevoked 3 (and doing nothing else) could cause calls to disconnect? I'd love to be able to root again, but I can't deal with a phone that randomly disconnects all the time.

I am interested in this as well as I am rooted using unrevoked and get disconnected as well. I do find that it mainly happens though talking to people who have service on AT&T.. Quite wierd. All I hear is a beep then disconnected. This happens when I first place a call and it rings once or twice then beep, disconnected...

This may not be related to rooting. I'm still communicating with Sprint about this issue, and along they way they replaced my phone entirely, and the problem is still happening. Very frustrating, but it makes it very clear that the problem actually has nothing to do with the hardware. I'm pretty sure there is some network configuration problem on their end now. I'm waiting to root my new phone until this issue has been resolved. It is killing me!

KingFunderberk said:
This may not be related to rooting. I'm still communicating with Sprint about this issue, and along they way they replaced my phone entirely, and the problem is still happening. Very frustrating, but it makes it very clear that the problem actually has nothing to do with the hardware. I'm pretty sure there is some network configuration problem on their end now. I'm waiting to root my new phone until this issue has been resolved. It is killing me!
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So whats the final call on this ..?
Is it Rooting , Is it network .. i am too getting psyche with this .

I'm pretty sure it is not rooting. But I don't yet know for certain what it is. Sprint thought there might be something wrong with the antenna on my phone, but they had already replaced the phone, so I think that is unlikely. They gave me a femtocell range extender to use in my house. Basically, I plug it into my broadband connection, and it is like having a mini cell tower in my house, giving me a very strong connection. Sure enough, when connected to that, I haven't had any calls drop. However, my phone still sometimes doesn't connect to the femtocell and instead connects to some other tower for some reason. My wife's phone doesn't do this, so I still think there is something wrong with my phone. I may contact Sprint again about this. ...sigh...

What is your area some area evo don't work properly like on rahim yar khan in this time connection don't work properly some signal drop and some time up i sure after few day signal work properly then problems will be solve.

My phone EVO is doing this now as well. Has anyone heard/read a solution?

greg_99 said:
My phone EVO is doing this now as well. Has anyone heard/read a solution?
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I am having the same issue, out of the blue. No problems up until a few days ago. I'm wondering if it is maybe an issue with a certain version of the Evo. I have a version 002. Thoughts?

Greg_99 any progress on what might be causing this issue?

No data after leaving WiFi

My stock T-Mobile G3 continues to give me weird issues. After I leave WiFi, I only able to make calls, but don't have any data, unless I reboot. It does not happen all the time, but often when I on WiFi for a while. I tried disabling WiFi Calling and it seemed to help. This morning the data was working as soon as I left home range. I tried reflashing the stock ROM and modem, but it didn't work.

Yeah, I have the same issues on stock...
Basically, I've stopped using Wifi Calling altogether. If I was on Wifi with it on and then left the Wifi area, I couldn't do anything, no calls, no texting, no data. Reboot would bring it back, but that was a pain.
Everything seemed okay with Wifi Calling off, but then I noticed that it would randomly not give me data when I left Wifi. As you said, reboot fixes it. It doesn't happen nearly as often as when I leave Wifi Calling on, so it's not too annoying to have to deal with it right now.
One question I have for you, did you do a full phone wipe after you upgraded to the latest OTA update? I've heard doing so helps with some of the strange quirks like this, but haven't taken the time to do so myself.

The whole point of me switching over to G3 from Nexus 5 was to get the WiFi calling feature. This blows completely. I'm still going to hold on to in, hoping they release new update in September.
As far as wiping, I've flashed the device so many times by now, I'm pretty sure I've done a full wipe at some point.

xxhaimbondxx said:
The whole point of me switching over to G3 from Nexus 5 was to get the WiFi calling feature. This blows completely. I'm still going to hold on to in, hoping they release new update in September.
As far as wiping, I've flashed the device so many times by now, I'm pretty sure I've done a full wipe at some point.
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Ah, that sucks. I was hoping that wiping might solve my issue.
Well then, maybe contact T-mobile? If it's not a wide-spread issue (I've asked around here and haven't heard others with this exact problem until your post) then maybe there's a solution.

Issue after Flashing to US Unlocked from T-Mobile

Alright so this seems to be random. Some days its not an issue. Others its an every ten minute occurrence. Since I flashed to Us Unlocked, which keep in mind I had just received the phone so I had no real drive time prior to..., but My phone will appear fine. I see full 4G and full signal strength, but nothing will work. no calls, SMS fail immediately..... Once I reboot the phone, it will work fine and I will receive all the messages and such that I hadn't been getting. This may work for days, this may fail in 5 minutes. I have rebooted 5 times today and I have only been using it since 7:00am. I also have not seen or received ANY update at all after the initial update once I flashed.
Anyone else having these issues or similar?

scothern99 said:
Alright so this seems to be random. Some days its not an issue. Others its an every ten minute occurrence. Since I flashed to Us Unlocked, which keep in mind I had just received the phone so I had no real drive time prior to..., but My phone will appear fine. I see full 4G and full signal strength, but nothing will work. no calls, SMS fail immediately..... Once I reboot the phone, it will work fine and I will receive all the messages and such that I hadn't been getting. This may work for days, this may fail in 5 minutes. I have rebooted 5 times today and I have only been using it since 7:00am. I also have not seen or received ANY update at all after the initial update once I flashed.
Anyone else having these issues or similar?
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It's a radio problem, I have the exact same problem on a US Unlocked HTC 10. In the mornings when leaving for work, as soon as wifi disconnets, I can't do anything because even though it shows signal, i won't be able to send/receive texts or anything until after I turn on/off airplane mode. It is really annoying and hopefully a firmware update will fix it, I'm still on the 1.80 one and I am not sure when the 1.90 will be available. Super annoying annoying because i can be on wifi not knowing my signal is lost, so sometimes I disconnect wifi on purpose to be sure I can receive texts/calls.

I suggest flashing back the TmoUS firmware. You can get a no-wipe version from here that includes TWRP 3.0.2-5

The fix will be released for HTC 10 US unlocked phones on August 15th ... That will include the August security patch as well.
Sent from my HTC 10 using Tapatalk

effortless said:
The fix will be released for HTC 10 US unlocked phones on August 15th ... That will include the August security patch as well.
Sent from my HTC 10 using Tapatalk
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Where did you hear this from? It would be a great early b-day gift lol

scothern99 said:
Alright so this seems to be random. Some days its not an issue. Others its an every ten minute occurrence. Since I flashed to Us Unlocked, which keep in mind I had just received the phone so I had no real drive time prior to..., but My phone will appear fine. I see full 4G and full signal strength, but nothing will work. no calls, SMS fail immediately..... Once I reboot the phone, it will work fine and I will receive all the messages and such that I hadn't been getting. This may work for days, this may fail in 5 minutes. I have rebooted 5 times today and I have only been using it since 7:00am. I also have not seen or received ANY update at all after the initial update once I flashed.
Anyone else having these issues or similar?
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I have also had similiar problems, where it will say no service on and off. Then it will be fine. Lets hope for a fix!!

bynarie said:
I have also had similiar problems, where it will say no service on and off. Then it will be fine. Lets hope for a fix!!
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Mine doesn't show that there is no service, the service just doesn't work. I hope the fix comes real soon and the last post was right about the 15th. In dire need now. LOL

Same issue here on T-Mobile. Leaving house on wifi it does it and doesn't when I leave my office on wifi. Definitely radio and looking forward to the 1.90 update.

Unlocked HTC 10 Update 8/15
Just an update and reminder... the latest update (including the August security patches) was approved and will be available tomorrow 8/15 (as we hoped for). Thanks for your patience.

Data and phone signal not working after January security update

Hi all, my phone began developing a problem with the data and phone signal a little bit over 24 hours ago. Data will show only 4G, not LTE, but I cannot use any data enabled apps. Phone signal was not working even though I had full bars. I checked with T-Mobile and there were no outages. I was instructed to exchange the SIM card, which I did, with no luck. Curiously, when at home and on WiFi I could access data and make phone calls as usual, not on WiFi calling though.
I put the new SIM on an old Nexus phone and it works as it should. Could the January security update be the culprit? It worked fine after the update until yesterday, and no error messages have shown up.
In any case, a replacement unit is on the way.
Thanks for any input given.

Guatiao said:
Hi all, my phone began developing a problem with the data and phone signal a little bit over 24 hours ago. Data will show only 4G, not LTE, but I cannot use any data enabled apps. Phone signal was not working even though I had full bars. I checked with T-Mobile and there were no outages. I was instructed to exchange the SIM card, which I did, with no luck. Curiously, when at home and on WiFi I could access data and make phone calls as usual, not on WiFi calling though.
I put the new SIM on an old Nexus phone and it works as it should. Could the January security update be the culprit? It worked fine after the update until yesterday, and no error messages have shown up.
In any case, a replacement unit is on the way.
Thanks for any input given.
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~2 days after I updated my phone black screened and got stuck in a boot loop with no access to safety mode or the keypress boot menu. My phone battery seems to have died from three days straight of bootlooping (placed it on the charger to attempt to flash) and it no longer works at all. I'm sure it's all coincidental but this was 6 days after my warranty expired. I had the feeling this update had something to do with it as well.

Suspenced said:
~2 days after I updated my phone black screened and got stuck in a boot loop with no access to safety mode or the keypress boot menu. My phone battery seems to have died from three days straight of bootlooping (placed it on the charger to attempt to flash) and it no longer works at all. I'm sure it's all coincidental but this was 6 days after my warranty expired. I had the feeling this update had something to do with it as well.
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In my case I got a refurbished S7 from my carrier as a warranty exchange. I have had it for a day only, and so far so good. I did not get bootloops or random restarts on my S6 though. On wifi everything worked correctly.