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Hello everyone, my first experience of upgrading the firmware is sadly failed and now my beloved m5000 is only a beautiful paperweight!!!
No key combination could start the bootloader nor soft or hard reset works.
When I connect it to mains charger, the right led goes red for few seconds and then goes off...
In the service manual I have read that this signal means hardware failure but because the fault is the consequence of a failed upgrade I don't thing that it is really broken.
I already tried to contact htc and orange for repairing but in Italy where I live it seems that the warranty isn't valid and services are very scarce.
Someone have an hint?
Thanks.
Try to do a hard reset, many manage to get that white screen.
Thank you for the suggestion but it doesn't work The phone is completely dead, except for the red led. Any key combination including hard reset simply doesn't work.
I suspect that the only way to resurrect it is to reflash using a jtag interface.
But unluckily I don't own the pinout!!!
take a look here: http://wiki.xda-developers.com/index.php?pagename=Instructions for those stuck on Boot Screen for instructions on how to use the mtty utility to bring your device "back to life"
There's additional information on the mtty utility in this thread: http://forum.xda-developers.com/showthread.php?t=259003
hope this helps
If you are on the bootloader menu...
Try to flash again a complete rom + extended rom + Radio
SOmetimes it can work again
sigh... thanks to everyone but I can't reach the bootloader menu: the uni is bricked!
My only hope is to find the jtag pinout...
Try holding down Light + power for at least 5sec. and while still pressing, do a soft reset.
If you dont go to BootLoader then try to increase the Hold down Light + Power some more.
This worked for me, could again get it active on usb and ran my original rom upgrade while it was in BootLoader mode.
If that dossent work, try the bootloader upgrade version at
http://wiki.xda-developers.com/inde...tion On How To Upgrade with Bootloader method
You can do the same with the two - - buttons, holding for more than 5sec. then soft reset. Should bring up the Reset with 0 or X to cancel.
But it just reverted to a brick every time for me with this.
BTW. do this with USB or Power Cable plugged in!!
another possibility is that your battery is low enough not to allow booting but is still able to light up the LED. it happened to me a few times that i was thinking it was completely gone and it was just low bat. remember that if you have a non booting device it may not even charge the battery anymore so you'd better ask a friend to lend you a charged one, just to be sure.
cheers!
Ill Buy The Brick!
au$200.00 in your paypal account upon a sale +50 to Australia.
Let me know...
Simon
Still Charging
I have 2 wizards and a universal... By mistake, i have tried to upgrade the G3 wizard but pluged the G4!!!!!...... So now i have abricked G4 wizard. Now when i plug the G4 it does NOTHING, it is completly dead, BUT is still charging the Battery!!!! I am sure of this because i have tested the battery in the other device.. So try the same on universal plug it in and wait a few hours it may charge the battery.
anyway, if you can't unbrick it, do me me know if u're selling it.
need some spare parts.
Suggestion
What you can also try is remove Activesync from your desktop, Restart your desktop, install Activesync again and connect your device.
It's word a try! Has something to with rapi.dll!
Cheers...
Leo
My failure...
Hello everyone, I've tried all yours suggestion one by one and step by step but without success.
My last chance to not consider this phone a complete loss is to sell it as spares/repair...
Does someone is interested?
P.S.: notwithstanding the phone is bricked it still charge the battery
Try holding the the two - softkeyes for longer/shorter time before you softreset while still holding them down.
Also try different intervals with the softbuttons while holding the Power + Light down, also with soft+Light & soft+power & power+light
all with different intervals.
Look closely at the screen after each try, to se if it goes to bootloader mode.
And remove SD card and Sim also.
I Hate Bootloader!
I have tried ALL of these power+light+reset suggestions and I STILL can't get into the damn bootloader menu! I just gave up and rip apart my JasJar every time I want to update it. For some reason the only way I can access this menu is by pulling the main battery and disconnecting the smaller(watch battery) one in the upper right hand corner and letting it sit for a couple of hours.
Come to think of it, when I use even the factory updates I don't even get a report on the update screen telling me what my current config is! So then I hit update anyway, the unit turns off, I lose my USB connection, it no longer charges, and I have to take the battery out. Almost like the PROGRAM can't even get it into the loader! This is probably how I learned to just yank the batteries when I want to upload.
Unless there is something different because I have an earlier model... I have no clue. Does the unit need to be running or something when I do this? I think this is a fairly elementary task but it just doesn't work. Has this happened to anyone else?
Yes, all my buttons are in working order = )
BTW after my last tear-down I have -
Bootloader: 1.01
Rom version: Ivan-2.60.00WWE
Rom date: 12/20/06
Radio version:1.14.00
ExtRom version: Modified
http://forum.xda-developers.com/showthread.php?t=247440&page=14 I think someone already suggested this, but just in case...
No chances
Well, today I've verified my battery and it works like a charm in the uni of a friend. Then the last possibility is gone.
Someone knows how to go ahead any further?
Hi there, this is my first post, i didnt want it to be like this but i have come to you in desperation.
I was excited about 4 hours ago to realise my phone was getting an update saying it was going to imporve battery life etc..
Well i let it do its thing while it was downloading, i went to check after an hour or so and it said the software had been corrupted or something along those lines, either way it had to start the download again.
It was about bed time when this happened so i chucked it on the charger, fell asleep, woke up and it was doing something on a kind of screen i had never seen before, black screen, obviously showing that it is processing the update(i was a little tired from waking up) i think i remember taking its time maybe longer than it should have been.
I went back to sleep woke up about an hour ago from now and checked my phone and the screen would not turn on, i think the charger cable had fallen out from the phone because it is loose and does that some times.
So i placed the cord back in and it didnt seem to respond with the red led coming up for a while then all of a sudden it worked for some reason, but was flashing. i suspected this was because the battery had been sucked dry. So after a while the led stopped flashing and i pressed the power button, sure enough it powers up straight away to the HTC - quietly brilliant screen. And thats that, end of story. It's stuck on that screen WTF?
I have been through forums like these interested in changing ROMs and so on but it all seems so complicated i never even bothered, so obviously i am a noob, but i dont think there is any reason for this to happen other than sh*t luck.
Can anyone help us out?
Your better off sending for repair unless you want to start unlocking the bootloader etc.
Reboot your phone in bootloader ( press PowerButton + Volume down at the same time) you will get to a screen with various lines, look factory reset, navigate that menu with your volume keys. Hit factory reset you should get . See if it fixes it.
masucu said:
Reboot your phone in bootloader ( press PowerButton + Volume down at the same time) you will get to a screen with various lines, look factory reset, navigate that menu with your volume keys. Hit factory reset you should get . See if it fixes it.
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zezo_ddd said:
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Well did it work? before you say that long thanks
Thanks for your help, unfortunately, the factory reset didnt work.
What happened when i first did it, the update screen came up like the first time but still ended up freezing on the quietly brilliant screen.
I'd be willing to unlock the bootloader, i really dont want to send the phone away for a third time. Why didnt i get the Galaxy S3!?!?!
I hate to ask, can u point me to the right thread to do that, there seems to be a few but they seem to have different purposes.
Thanks again.
helter_skelter87 said:
Thanks for your help, unfortunately, the factory reset didnt work.
What happened when i first did it, the update screen came up like the first time but still ended up freezing on the quietly brilliant screen.
I'd be willing to unlock the bootloader, i really dont want to send the phone away for a third time. Why didnt i get the Galaxy S3!?!?!
I hate to ask, can u point me to the right thread to do that, there seems to be a few but they seem to have different purposes.
Thanks again.
Click to expand...
Click to collapse
If you wait a day or so, the RUU will be released for your region now that the OTA has been released.
You'll be able to fully reload your phone - this is all HTC do when you send it for repairs and you can do it in a lot less time.
At the moment, HTC may even reload the 2.17 software so you may still have the problem again when trying to load the OTA.
Thanks all for your interest.
I spoke with customer support and they told me exactly what i already had done, factory reset through hboot.
After that was a no go, he told me i have to send it back to the point of sale, so they can flash the software?
Where can i find this ruu once it has been released?
I'm pretty sure the updates all say to not have the phone plugged in when updating.
Sent from my HTC One X using xda app-developers app
Started acting up last week when I noticed it restarted on it's own, but didn't fire back up right away. Instead it went into a reboot cycle for almost an hour (doesn't make it passed the Samsung splash screen). Then it just fixed itself and I was able to access everything as normal.
Once it was going again, I backed up all my info and did a factory reset and proceeded to re-load Jellybean (4.0.2?). Although Kies said I was already up-to-date and didn't do anything.
Anyway, worked fine for a week until yesterday when it went into the continuous reboot cycle, and never fully turned on again.
I have pictures and vids I would like to somehow recover (on phone and not on SD card), but I have no idea how to get the phone to start up. I have removed my SIM and memory card to see if that did anything. Also have done numerous hard resets (pull the battery and lock + vol down combo). It basically just kills the battery as it cycle reboots. Every few minutes, it will fire up again but still doesn't make it past the Samsung splash page. And when the phone is charging, it just doesn't turn on in general and just intermittently vibrates to try to start-up.
Dunno how I would even be able to flash the ROM (newb at this) since the phone doesn't stay on long enough to access the BIOS of the phone. Does this seem like a software or hardware issue? I bought this phone 2nd hand off Craigs about 2 years ago, so no idea if it was a refurb.
Has anyone experienced this and can direct me to somewhere so I can fix it? Or is it a goner and I should just move on to another phone? Any help would be greatly appreciated.
Its likely a stuck power button. Search here or Google for treatments.
Sent from my Moto X cellular telephone...
it sounds like a problem I had once
Galaxy S2 Wont boot anymore
one option was to disassemble teh phone and check the power button , someone recommended I use an eraser to tap the power button and see if that would unlodge it and to my relief that worked. You might want to try that first
Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok
Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok
//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?
While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.
martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
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Click to collapse
+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.
I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.
same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
Click to expand...
Click to collapse
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.
esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Click to expand...
Click to collapse
Thanks for replying, I completely restored phone today and was a success. No more black background.
same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n
esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
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Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense
Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok
same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc
So, unluckily today i find myself here lookin' for help with my phone. I had already took a look on other brick threads, but i can't find an appropriate answer to my problem.
I'm (i was) running lineage-14.1-20170602-nightly, i had ne0zone75's TWRP 3.1.0.0-0, and that's how the brick came in a strange way; i was simply on XDA Labs app browsing the forum, when i received a call. I've answered, and when i shut off the call the phone shut off immediately after. I thought it was a reboot, but keeping pressed the power button didn't switched on the phone anymore. So i've tried to remove the battery and re insert it after some minutes, but the only thing i can get is the screen with the samsung logo that goes all black after 5 seconds. I already had other bricks due some errors of mine in the past, but this time it's really difficult.
1: I can't access recovery mode. Ow, how i wish i could.
2: I can access download mode, but after that i reach the ODIN MODE screen with the details of product binary, KNOX, ecc. the phone shuts off again.
3: If i keep the power button pressed, the phone doesn't starts. It only starts if i replug the battery in, but after some seconds it shuts off again.
4: How could a call as another mess up the whole phone?
5: I didn't installed nothing new from at least a week... yesterday an automatic update of the Play Store took place, but except that nothing has been changed. Nothing of nothing! No settings, no apps...
What could i do? Installing Kies with Samsung drivers could help me flashing a stock rom for example? Because at the moment, there isn't too much that i can do with the phone in this state... I hope this little jewel won't have to become a stone to be thrown away. Any help would be great, and really appreciated. Thanks in advance...
Things has got worse. Now my device doesn't starts at all; no vibrations, no signs of life, nothing. I've tried even to put it for 6 hours in my refrigerator, because i've read that the cold temperature could be helpful to fix some broken contacts on some component, but i'm losing hope 'bout it. I supposed that at this point is something hardware-based and not software, because it's just impossible that a call like an other one could be the cause of this hard brick... The only thing is that if connected to my PC, it is being showed as QHSUSB_LOAD. I'll try some methods that i've seen in other forums, like softwares that tries to fix this, but i think that i'll be forced to buy a new device. Neither an usb-jig could help me to force the download mode if the phone is dead in every aspect... the only thing that i still didn't understood, is if a debrick.img on my SD card (sadly i've read that a microSD class 10 with at least 16 GB is required, and i don't have one) could help somehow on a situation like this one of not. Still no one could advice me with some tip, guys
Edit - feel free to close this thread, I have another phone now