Related
For some reason I can't get Google Music to actually download anything to my phone. I'm trying to do an offline playlist for when I'm travelling and don't want to use 4g. This has worked on multiple devices I've had in the past, so I don't think I'm doing anything wrong. What's odd is, it won't stream music either unless I allow it to use 4G. I've reset my router and modem, restarted the phone, cleared the app data and cache and signed in again. Nothing I seem to do works and I'm getting irritated. These are songs I uploaded to and/or purchased from Google Music. Also, I do have data connectivity to everything else I can think of, work email, gmail, facebook and the internet as a whole are all working on the phone. Any thoughts or ideas would be appreciated!
Continuing my research, I found a review in the play store of someone with an HTC One (doesn't say if it's M7 or M8) that has the same problem. No reply to it though.
Ravok said:
Continuing my research, I found a review in the play store of someone with an HTC One (doesn't say if it's M7 or M8) that has the same problem. No reply to it though.
Click to expand...
Click to collapse
I have this EXACT same issue. I can mark my playlists or radio stations for offline download, but if the checkbox for 'download on wifi only' is ticked, it never downloads.
The same thing happens with google photos and auto upload. If I have it set to upload on wifi only, it never happens. So the problem is very similar, but only with this device. My nexus 5, and Nexus 7 don't have this issue. So it's likely software, but I just can't figure out what it would be. I really don't want to do a factory reset and have to set everything up again. Maybe there's some HTC software messing it up?
Summary of issue:
ONLY happens in google music and google photos
only happens when set to 'download(or upload) on wifi only'
Only happens on the htc one m8
Issue does not occur on nexus 5, or nexus 7.
Thank goodness it's not just me, I just realized it's happening for me on google photos auto backup as well yesterday. I concur it's got to be something software based but I'm not sure what it could be, the photo backups did work for me without issue for a while, I ended up turning it off for a couple days for some reason I can't recall, and never noticed after turning it back on that it wasn't actually uploading.
Ravok said:
Thank goodness it's not just me, I just realized it's happening for me on google photos auto backup as well yesterday. I concur it's got to be something software based but I'm not sure what it could be, the photo backups did work for me without issue for a while, I ended up turning it off for a couple days for some reason I can't recall, and never noticed after turning it back on that it wasn't actually uploading.
Click to expand...
Click to collapse
Mine worked well when I first set everything up, but that was because it defaulted to uploading over mobile networks. I usually set it to upload on wifi only when charging, and google music downloads over wifi only. Ever since I set them to wifi, they don't sync properly. If I switch them back to use the mobile network, everything works fine. I'm so annoyed with this. I tried running a logcat and it didn't seem to offer too much info that I could notice. I switched back to the dalvik runtime from art with no change. The next step is a factory reset, but I'm not sure that's going to help me.
I'm pretty sure I had mine on wifi only as well, but I could be wrong. I'm not going to have time to mess around with it anymore until later tonight (US Eastern Time Zone), have you tried calling support at all? I haven't yet, but may give it a go. If not, I'll let you know when I'm going to try a factory reset and whichever of us can first should post if it resolved the issue or not hehe.
Oh, one thing I just thought of, are you using Lookout Mobile Security?
Ravok said:
I'm pretty sure I had mine on wifi only as well, but I could be wrong. I'm not going to have time to mess around with it anymore until later tonight (US Eastern Time Zone), have you tried calling support at all? I haven't yet, but may give it a go. If not, I'll let you know when I'm going to try a factory reset and whichever of us can first should post if it resolved the issue or not hehe.
Oh, one thing I just thought of, are you using Lookout Mobile Security?
Click to expand...
Click to collapse
I'm fairly certain support isn't going to be useful. They're going to suggest a handful of unrelated things to try, then they're going to have you do a factory reset. I'm NOT using lookout security. That was the first thing I disabled. I don't need that crap on my phone lol. I could technically do a factory reset now, I just don't want to spend my free time at work today reinstalling and setting up all my apps and settings.
Yeah, I don't really think support would be useful either. I thought about tweeting at @HTC or @HTCUSA about it, but they'd probably do the same thing as support. I do have Lookout turned on, figured it was worth a thought if you did as well. I would take the time to do the factory reset today while at work but am prepping for a major DR test so I'm just flat out not going to have the time, plus I don't want to mess up my exchange account etc lol
Do you have any corporate applications on? We use Airwatch for MDM at my office, and even though it's not *supposed* to have any impact on personal devices other than requiring a PIN lock, I'm wondering if something else is causing me connectivity issues of some sort.
Ravok said:
Do you have any corporate applications on? We use Airwatch for MDM at my office, and even though it's not *supposed* to have any impact on personal devices other than requiring a PIN lock, I'm wondering if something else is causing me connectivity issues of some sort.
Click to expand...
Click to collapse
Just went through htc support. no luck there. Had me clear cache and reset data on a bunch of apps to no avail. I'm going to do a hard reset and see if that helps.
---------- Post added at 11:41 AM ---------- Previous post was at 11:40 AM ----------
Ravok said:
Do you have any corporate applications on? We use Airwatch for MDM at my office, and even though it's not *supposed* to have any impact on personal devices other than requiring a PIN lock, I'm wondering if something else is causing me connectivity issues of some sort.
Click to expand...
Click to collapse
I don't have any corporate apps installed that would enforce policies. No.
Awesome, well, let me know if it works for you, this is seriously annoying. :-\
Ravok said:
Awesome, well, let me know if it works for you, this is seriously annoying. :-\
Click to expand...
Click to collapse
I'll be sure to do that. Do you have 2-step authentication installed by any chance?
InGeNeTiCs said:
Just went through htc support. no luck there. Had me clear cache and reset data on a bunch of apps to no avail. I'm going to do a hard reset and see if that helps.
---------- Post added at 11:41 AM ---------- Previous post was at 11:40 AM ----------
I don't have any corporate apps installed that would enforce policies. No.
Click to expand...
Click to collapse
InGeNeTiCs said:
I'll be sure to do that. Do you have 2-step authentication installed by any chance?
Click to expand...
Click to collapse
Nope, I haven't set up two factor. :-\
Ravok said:
Nope, I haven't set up two factor. :-\
Click to expand...
Click to collapse
Factory reset didn't fix it. Ugh. This is a deal breaker for me! I've only had the phone for 3 days, but I don't want to return it...
I contacted HTC to see what they can offer as far as extra help...I'll keep you posted.
Thanks, I called the T-Mobile store I got mine from to see if they'd heard of anyone having this issue, they hadn't and want me to stop in so they can take a look. I've been using Android since the G1 and also have had my usual crew of fellow Android geeks here at the office take a look and everyone came back to factory reset. I don't really feel like going to the store to have them suggest that as well and find out, like you, that it doesn't work. I'll let you know if I find anything else out also. Thanks man!
Ravok said:
Thanks, I called the T-Mobile store I got mine from to see if they'd heard of anyone having this issue, they hadn't and want me to stop in so they can take a look. I've been using Android since the G1 and also have had my usual crew of fellow Android geeks here at the office take a look and everyone came back to factory reset. I don't really feel like going to the store to have them suggest that as well and find out, like you, that it doesn't work. I'll let you know if I find anything else out also. Thanks man!
Click to expand...
Click to collapse
Well I'll clear that up by saying a factory reset isn't going to fix it. It's a software issue.
Exactly what I said, I'm tempted to root and try another ROM as I've had mine for over a month now. I'm wondering if you're up for it if you'd try another M8 to see if it happens there too? I've been trying to figure this out since June 1st and haven't really found anyone else dealing with the issue, kinda wonder if it's a glitch with the Wifi as I'd think if it was a pure software issue it would be more prevalent. :-\
Ravok said:
Exactly what I said, I'm tempted to root and try another ROM as I've had mine for over a month now. I'm wondering if you're up for it if you'd try another M8 to see if it happens there too? I've been trying to figure this out since June 1st and haven't really found anyone else dealing with the issue, kinda wonder if it's a glitch with the Wifi as I'd think if it was a pure software issue it would be more prevalent. :-\
Click to expand...
Click to collapse
I highly doubt it's an issue with wifi because it works fine. I could surf the internet all day and it would just work. Yet, auto upload, and downloading songs in play music doesn't work. Super annoying. I'll probably give it a try tonight/tomorrow and see how it goes though.
I just figure since you just got yours they may give you less of a hard time about exchanging. I'll go fight with them either way, but I have to probably wait another week as i'm on call starting Friday for a week and can't go without my phone at all :-\
Ravok said:
I just figure since you just got yours they may give you less of a hard time about exchanging. I'll go fight with them either way, but I have to probably wait another week as i'm on call starting Friday for a week and can't go without my phone at all :-\
Click to expand...
Click to collapse
I'll swing by there when I get a chance. If I can get a replacement, I'll take it. But I really don't think the device is the issue. Something is amiss here.
Currently even if disconnected at all - it will force a reboot if it the SIM isn't detected? I have xposed framework installed but I can't find a module which would do what I am describing.
Is there a way to disable the phone from restarting after it recognizes that the sim card had been disconnected?
Like a way for it to ignore that the SIM was disconnected or anything to do with that warning/force reboot message.
BTW what is up with the captchas? seriously? Has someone spammed the forum a whole bunch cause I swear every time I needed to enter one it took me like twenty times before it would verify! Indeed the hardest captchas I've ever tried to read!
Thanks for any help!
That's not normal behavior at all. First I would try to disable xposed, could be a module doing this. If not, then reflash stock firmware or clean flash your current rom
My phone also randomly loses detection of the simcard which obviously has not been removed because I doubt you can get it out with the battery and cover in the way, but when I was trying different roms, (sorry I don't remember which one off the top of my head, I think it may have been a rom by The Sickness or possibly Jamison904) one of them didn't care that my phone didn't detect my simcard, it obviously didn't make/receive calls, texts, or data while in this state till I reset the phone and the simcard was detected but I just wanted to let you know it is indeed possible.
bombader said:
My phone also randomly loses detection of the simcard which obviously has not been removed because I doubt you can get it out with the battery and cover in the way, but when I was trying different roms, (sorry I don't remember which one off the top of my head, I think it may have been a rom by The Sickness or possibly Jamison904) one of them didn't care that my phone didn't detect my simcard, it obviously didn't make/receive calls, texts, or data while in this state till I reset the phone and the simcard was detected but I just wanted to let you know it is indeed possible.
Click to expand...
Click to collapse
Normal behaviour will not reboot it, I've seen that problem with a friend's phone and it never forced a reboot. That's why I suggested to disable xposed, reflash stock firmware, reflash rom, or flash another like you said
I assumed it was stock firmware that forced reboot when the sim was no longer detected, NOT an xposed module. I was wondering if there was an xposed module which could modify that behavior. Jesus can I donate money to get rid of the recaptcha?
BAR-DROID said:
I assumed it was stock firmware that forced reboot when the sim was no longer detected, NOT an xposed module. I was wondering if there was an xposed module which could modify that behavior. Jesus can I donate money to get rid of the recaptcha?
Click to expand...
Click to collapse
Nope it doesn't do that, so it's unlikely that such a module exists. This is the first time I am reading about this behavior to be honest. I just use tapatalk so no captcha
Thats a stock problem im having that same issue. Its annoying.... if theres a way I wanna know too.
Enviado desde mi GT-I9505 mediante Tapatalk
bighleo114312 said:
Thats a stock problem im having that same issue. Its annoying.... if theres a way I wanna know too.
Enviado desde mi GT-I9505 mediante Tapatalk
Click to expand...
Click to collapse
I totally figured it was... it did NOT seem like the kinda message xposed would force on you....
Unless you meant that it could xposed causing a hiccup in the loop, but that's still ambiguous.
I doubt it's xposed as my phone was resetting constantly, got a new SIM and I've seen it only do it once since I put it in a week+ ago. Might try that first?
Edit:
Man this ****ing captcha is stupid. For a coder forum why should I have to enter it again after I hit preview post?!?!! I'm trying to write better, seriously anyone know any robots who spam and preview their posts first? Now I'm just gonna submit and edit the stuff which doesn't require a captcha to be entered..... which is REALLY dumb that I can do that cause spammers could just spam a bunch of regular posts then edit them en masse.
I still don't think it's stock problem, but try this, guys
I just came across a thread I remember reading about a while back and thought I'd share what their solution was.
Solution is below:
"I discovered there was an issue with the setting in the OS (Settings, More Networks, Mobile Networks, Network Mode) and the Service Mode settings (Phone dialer, *#2263#). *Service mode was initially set to Automatic and under the band preferences I had some other non standard settings. *I went thru and verified all the band settings were set to "all" and selected option 6 (LTE/WCDMA Mode) versus option 1 (Automatic). *I have not seen an error in over a week."
Click to expand...
Click to collapse
Edit: the reply is to hopefully fix the error, not the reboots you guys are experiencing
serio22 said:
I still don't think it's stock problem, but try this, guys
I just came across a thread I remember reading about a while back and thought I'd share what their solution was.
Solution is below:
Edit: the reply is to hopefully fix the error, not the reboots you guys are experiencing
Click to expand...
Click to collapse
Thanks for the help, however that post is really unclear can you clarify the steps this dude took or what's happening here? Or link to the thread?
Basically just going into service menu and change the network preferences to wcdma/LTE only
serio22 said:
Basically just going into service menu and change the network preferences to wcdma/LTE only
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Click to collapse
Hmph, that's crazy that is what caused the problem. I'll try it if it happens again and see if that works but changing the sim card seeems to have worked.
It was confusing because they mentioned all the button presses when you can get to the menu from what they said.
BAR-DROID said:
Hmph, that's crazy that is what caused the problem. I'll try it if it happens again and see if that works but changing the sim card seeems to have worked.
It was confusing because they mentioned all the button presses when you can get to the menu from what they said.
Click to expand...
Click to collapse
Yeah replacing sim should always be one of the first things to try in this situation. My friend has the same problem and turned out it was the sim card they were using was a cut one. This phone is not friendly with those
serio22 said:
Yeah replacing sim should always be one of the first things to try in this situation. My friend has the same problem and turned out it was the sim card they were using was a cut one. This phone is not friendly with those
Click to expand...
Click to collapse
Unfortunately it did it again today walking around shopping more, but I wonder if the above fix does the trick. I'll report back.
Edit: just realized the next setting is WCDMA/GSM only, no WCDMA/LTE only or do yo need to be in the service menu via the key presses?
BAR-DROID said:
Unfortunately it did it again today walking around shopping more, but I wonder if the above fix does the trick. I'll report back.
Edit: just realized the next setting is WCDMA/GSM only, no WCDMA/LTE only or do yo need to be in the service menu via the key presses?
Click to expand...
Click to collapse
It appears that you do need to be in service mode
I'm using the Verizon version, vk810 lte, and ever since the last OTA I've been having a pretty unique problem. Well at least from what I've been able to find. Maybe I'm phrasing things the wrong way but the best way I can think to describe my issue is that every now and then my entire system just refreshes, no shut down, no warning, no overall crash. It does not matter what app I'm using at the time or even just being in a system menu or home screen. When in a menu or home screen everything just sort of refreshes as if I just turned the tablet on, if in an app some times it will crash, some times it will just redraw, and other times it will just restart the app as if I just opened it. I have had an error msg pop up ocasionally that google play services has crashed, but not always. I have tried uninstalling apps, a full factory reset both from the menu and from recovery and it just keeps coming back even right from stock. Some times it does it right away and some times a few days apart. It can happen every few minutes or every few hours. The only real pattern I've noticed is that it will always do it twice within no more than 30 seconds or so. I've kept this device stock, no rooting and no roms. There isn't much support out there for the verizon version (and yeah I know why and that verizon is a pain no matter how you look at it) so I haven't tried anything to drastic. I'm not sure if flashing the stock rom will do anything and there isn't an image with the stock recovery out there that I could find so I'm reluctant to try it. Maybe next OTA update will fix this but that's some what of a piss off. I'm still under warranty but with the way Verizon does it now all I'll get is someone's refurb. I've also tried installing different versions of google play services but I run into all sorts of issues with that and I'm not even certain that's where the problem is. Can anyone think of what else I could do?
Tos83 said:
I'm using the Verizon version, vk810 lte
Click to expand...
Click to collapse
First, and I hope you don't take it the wrong way. Please next time make paragraphs every few sentences - it makes it much more readable. As it is, I just skimmed it to get the jist. No offense meant, and I know it sucks to have a malfunctioning device.
It's definitely not the latest (that I'm aware of) official stock ROM's problem. I've been using 23A, which as far as I know is the latest OTA, for a month or so, and I don't have any problem like that.
If I were you I would start back at the complete beginning. Use the one of these three threads for downgrading to the old build of 10B, I think it was, re-root using Stump, and re-upgrade using the KDZ of 23A I provide in one of the other of these three links:
http://forum.xda-developers.com/showthread.php?t=2800857
http://forum.xda-developers.com/showthread.php?t=2797190
http://forum.xda-developers.com/showthread.php?t=2990481
If that doesn't fix it, I would suspect a hardware issue unrelated to the ROM. By the way, if you downgrade to 10B and it still has the same problem, then you know it's the device itself, and you can just go ahead and process it under warranty without upgrading the ROM.
Good luck and let us know what happens!
Long Paragraphs
roirraW "edor" ehT said:
First, and I hope you don't take it the wrong way. Please next time make paragraphs every few sentences - it makes it much more readable. As it is, I just skimmed it to get the jist. No offense meant, and I know it sucks to have a malfunctioning device.
It's definitely not the latest (that I'm aware of) official stock ROM's problem. I've been using 23A, which as far as I know is the latest OTA, for a month or so, and I don't have any problem like that.
If I were you I would start back at the complete beginning. Use the one of these three threads for downgrading to the old build of 10B, I think it was, re-root using Stump, and re-upgrade using the KDZ of 23A I provide in one of the other of these three links:
http://forum.xda-developers.com/showthread.php?t=2800857
http://forum.xda-developers.com/showthread.php?t=2797190
http://forum.xda-developers.com/showthread.php?t=2990481
If that doesn't fix it, I would suspect a hardware issue unrelated to the ROM. By the way, if you downgrade to 10B and it still has the same problem, then you know it's the device itself, and you can just go ahead and process it under warranty without upgrading the ROM.
Good luck and let us know what happens!
Click to expand...
Click to collapse
No offense taken, I haven't posted much and wasn't certain what info to give and what info to leave out, live and learn.
Thanks for the info, it'll be a while before I can try what you suggested as I'll be traveling for a bit and don't want to rush it. But thank you anyway .
Tos83 said:
No offense taken, I haven't posted much and wasn't certain what info to give and what info to leave out, live and learn.
Thanks for the info, it'll be a while before I can try what you suggested as I'll be traveling for a bit and don't want to rush it. But thank you anyway .
Click to expand...
Click to collapse
Cool, you're welcome.
Cheers and be careful.
Sent from my VK810 4G
I've ended up sitting on my tablet and now trying to warranty through verizon. Just no time to work on it. Thank you for the suggestions.
Tos83 said:
I've ended up sitting on my tablet and now trying to warranty through verizon. Just no time to work on it. Thank you for the suggestions.
Click to expand...
Click to collapse
You're welcome, good luck!
Sent from my VK810 4G
I finally for myself to catch up on updates a couple weeks ago. And since then I haven't been able to hold a connection to mobile data at all. Occasionally I get lucky and it'll work for a bit, but never stays.
Seems like other people have had this issue, but namely on Sprint. I tried resetting my network connection settings, but that didn't help. Nor did starting on safe mode.
Is this a known issue still? Is there a solution I missed somewhere?
Did you try factory resetting? That sometimes helps and is worth trying.
RedsonRising said:
Did you try factory resetting? That sometimes helps and is worth trying.
Click to expand...
Click to collapse
Not yet. I've been holding out hope that I won't have to.
Will probably try that in the next few days if I can't find another solution.
Kirsel said:
Not yet. I've been holding out hope that I won't have to.
Will probably try that in the next few days if I can't find another solution.
Click to expand...
Click to collapse
Understand that feeling for sure! I hesitated as well, but it did improve things and was surprisingly easier than I remember.
RedsonRising said:
Understand that feeling for sure! I hesitated as well, but it did improve things and was surprisingly easier than I remember.
Click to expand...
Click to collapse
Just bit the bullet and tried - in so far my phone will only pick up a 3G connection, and only if I turn my wifi off.
Scratch that, nothing has changed.
I purchased this phone recently and updated it to 13 yesterday.
So to optimize for max SOT and standby, I've done battery restrictions for most apps. And the result was pretty good.
But I realized that every time I restart my phone, apps re-enabling themselves to optimized mod.
Since you have to put them in restricted mod ONE BY ONE, it is so frustrating to do that after every phone restart.
Does anybody have any solution?
I would be very grateful if someone could help me with this problem.
Sorry didn't mean to post twice.. on mobile and connection not that good atm
masihian said:
I purchased this phone recently and updated it to 13 yesterday.
So to optimize for max SOT and standby, I've done battery restrictions for most apps. And the result was pretty good.
But I realized that every time I restart my phone, apps re-enabling themselves to optimized mod.
Since you have to put them in restricted mod ONE BY ONE, it is so frustrating to do that after every phone restart.
Does anybody have any solution?
I would be very grateful if someone could help me with this problem.
Click to expand...
Click to collapse
Look into xPrivacyLua
JoshA91 said:
Look into xPrivacyLua
Click to expand...
Click to collapse
Thanks for your reply, my friend.
Would you please explain more?
Anybody can help?
At least anyone can tell me if this problem is just for me, or it's an android 13 issue.
I would be very grateful if someone could help me.
masihian said:
Thanks for your reply, my friend.
Would you please explain more?
Click to expand...
Click to collapse
XPrivacyLua
Really simple to use privacy manager
lua.xprivacy.eu
It allows you to block all apps from tracking and analytics.
It's a very nice app.. you can download it for free... But the paid option is worth it.
It'd be easier for ya to visit the site and try the app than me try to explain it haha
Also, disable 5G (limit to 4G/LTE only) and disable usage access for Digital Wellbeing and Device Health Services
masihian said:
Anybody can help?
At least anyone can tell me if this problem is just for me, or it's an android 13 issue.
I would be very grateful if someone could help me.
Click to expand...
Click to collapse
It's happened to some others as well. Seems to be an off and on bug. It only happened to me once (believe I was on A12 at the time), but hasn't happened since and hasn't happened on A13 for me so I don't think it's related to A13 specifically. Wish I could offer a solution but from what I've observed from others it seems to be random and I haven't seen a solution. The only thing I can think of right now is to maybe factory reset/clean flash and see if that helps.