AICP, Moto Z Play No Sim Detected. - Moto Z Play Questions & Answers

Tried most temporary fixes with little success, sim is working elsewhere. Iirc it stopped working right around post update, but don't remember. Any help is appreciated.

Here's the fix: Phone accepted another sim, got sim changed and it fixed everything.

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[Q] Sim not found

hey,
my android was getting a bit slow, so i restarted my phone.
after that the phone said sim not found.
i tried everything, restarting a few times, locking bootloader and i even flashed my rom back to full stock.
but still no success.
what do i need to do?
thanks in advance
Denniz0229 said:
hey,
my android was getting a bit slow, so i restarted my phone.
after that the phone said sim not found.
i tried everything, restarting a few times, locking bootloader and i even flashed my rom back to full stock.
but still no success.
what do i need to do?
thanks in advance
Click to expand...
Click to collapse
Maybe bad connection on your sim card?
Try removing the SIM card and put it back in, and then boot the phone.
Sent from my Galaxy Nexus using Tapatalk
done that, doesn't help
Im getting hte same issue. The 4.0.2 update came through, rebooted the phone. SIM not found, press to reboot....
Rebooted, SIM still not working. remove SIM and replace. Still not working. replaced with another SIM. Still not working.
Was working fine prior to the 4.0.2 update. This is on a 1 month old phone that has never been rooted. It is still as stock as it comes out of the box... And i want to test it more before i start boxing it up to send it back...
Have you tried leaving the battery out for a bit, then trying powering it up again?
Here is where it gets weird. I tried 2 other sim cards as well as my own. none of them worked. put my sim card back in and tried again, still not working. turned it off over night. went to Vodafone and asked if i could try a new SIM in the phone. still not working. put my TPG/Optus sim in and it started working. got a new SIM from Voda, transfered all the account info to the new card, waited an hour and tried it again and now it works :/
Dont know what caused it to stop working and dont know what caused it to start working again :/ im going to throw the word "Vodafone" in there as the cause because people will just nod their head and say... "yep, that was probably it..."
I have the same issue with AT&T....the phone does recognize the SIM, APN and all...but no signal. Just once in a while it gets registered on teh network, but for one minute or so...I don't know what to do
Same issue here, after a reboot my phone does not recognize my sim at all. no signal at all. tried a different sim, nothing, bought a new sim but nothing again, returned to stock, everything, but still nothing....no remedy yet....

[Q] SIM card triggers reboot on SGH-747M

Hey guys, I'm just about at my wit's end trying to figure this out.. I'm on a SGH-747M running CM 10.2 and my phone works great without a SIM inswrted, but the moment I insert my SIM the phone locks up and restarts a few seconds after startup.
I picked up the SIM (Fido) a few days ago and for the first day it worked fine (which leads me to think that the problem doesn't lie with CM) but after I turned my phone of that night, the SIM problems started.
I've taken a few steps to try and fix the problem but nothing has worked yet:
- flashed the latest modem for rogers/fido
- flashed the latest bootloader for the 747M on rogers/fido
- tried a different SIM, same problems. Tried my SIM in another phone and it works with no problems (* my phone was used before on stock by a family member with a Fido SIM with no issues!)
- tried inserting the SIM while the phone is running but the phone doesn't seem to register it or find any networks
- at this point I thought it may be an app that was conflicting with the SIM on startup so I disabled most of the apps from starting on boot
- tried using acatlog and acatref to keepnl a log but both just show a blank screen when checking the log (apparently a common problem based on reviews in the play store)
I'm one step away from pulling my hair out Any suggestions or ideas would be greatly appreciated!
*attached picture of phone info and ROM info

[HELP] Sudden problem with both SIM Cards not being recognized on any ROM

Good day! I just want to ask if anyone has an idea of how to solve a weird and sudden problem that happened to my phone a few days ago.
I was running Cyanogenmod R16 with Xcelerate kernel.
I use two SIM cards on my phone, but I do not use the first slot all the time, so when I'm not using it, I regularly disable it through the SIM card settings, and enable it only when I need it.
What happened is, when I tried to enable it, suddenly both my SIM card slots could not be recognized (The SIM card settings could not be accessed; and error says: "SIM card info not available. Menu cannot be accessed"). In the lockscreen, it says: "INVALID CARD." for both SIMs.
I tried both restoring a backup and going back to stock MIUI, but still, the problem was there; none of the SIMs could be recognized (I tried using other SIM cards too.)
My IMEI's for both SIM slots are fine.
I've looked up on other forums, but I haven't found any others with a similar problem on the Redmi 1S.
If anyone knows what I need to do to fix this, I need your help. Thank you very much.
Have you tried both sim in other phone..?
If yes,and both working then should be problem with your imei!
farooque7508 said:
Have you tried both sim in other phone..?
If yes,and both working then should be problem with your imei!
Click to expand...
Click to collapse
Yes, I've tried both SIM's on another phone, and they work fine.
Since my phone still shows both IMEI's when I look for it, I assumed that there's no problem with them. What are possible problems that concern IMEI's? So that I can look up on general IMEI problems.
Thank you very much!
May be this can help friend
http://forum.xda-developers.com/showthread.php?t=3006933
RajGopi said:
May be this can help friend
http://forum.xda-developers.com/showthread.php?t=3006933
Click to expand...
Click to collapse
Thanks for the reference. Backed up my IMEI and Restored it right after, but still no change. Still, thanks!
EDIT: I've already tried two newly bought SIM cards, and the problem is still present.
Was this solved? Happening to me right now..
Happening to me too... Unsolved
For me just blowing in the sim slot & reboot fixed after few times..
if you have TWRP backup your modem & efs partition, just restore it via twrp. it worked for me
Hello,
I have a similar problem.
SIM2 is not recognized at all. I can use SIM1 only.
Tried to switch the SIM cards and still SIM2 is not recognized.
Both SIM cards are working great on other phones.
Is it OS related issue?
I've got same problem. Try to clean the sim metal contacts carefully and gently with an alcohol and qtip or tissue. It solved my problem.
Honor3c said:
Hello,
I have a similar problem.
SIM2 is not recognized at all. I can use SIM1 only.
Tried to switch the SIM cards and still SIM2 is not recognized.
Both SIM cards are working great on other phones.
Is it OS related issue?
Click to expand...
Click to collapse
Turn off your mobile and change sim slots then power on if problem still present then again exchange sim slots then power on do this 2to4 times i hope this will work.
both sim cards not working or imei null
after reverting to stock rom from cm 13 to miui8 my both sims not workin. tried different ways but of no use plz help is there a solution
I got this virus yesterday. Came up after installing MIUI 8.
Bro ... I'm having the exact same problem you've ever experienced. Hopefully your problem is solved for your phone and willing to share with me now. Because I've read and done all the replies in this thread and still no solution. Please help and thanks in advance

No Sim help

Hello guys I've had this phone for a week. Now since it is a hand me down phone i cannot give you guys much details.
The phone is still unrooted, meaning to say there is no custom rom flashed here. When i got this phone it had some few issues like when you boot it up, apps will start giving you popup notice so I fixed it by factory reset and the next issue I've noticed was the systemui crashing but it turned out that the google app is the problem.
I've tried using different sim cards that are apprently working but there's still no luck. The owner that gave it to me said that everything here was fine.
I had to change the batteries since it's bloated. The sd card seems to be working fine. The only problem is the sim card reader. Not sure it it's a firmware or a hardware problem. I need advices. Thank you in advance.

Moto Z Play not showing VoLTE for specific JIO Sim

Hello Everyone,
I need some help regarding the network issues for Moto Z Play.
I started this thread because after doing a lot of solutions, resets and still it wasn't successful.
So here's the story -
Two days ago my brother gave me the phone which was in excellent condition (VoLTE working, Battery Performance, etc.) working on Android 7.0.
Then he did a reset on the phone from Settings so I can use it.
When I inserted my SIM Cards in the phone, I got network and everything and immediately I received an Update for Nougat 7.1.1. I installed the update and then when the phone booted, I did the setup and everything. But l wasn't able to get VoLTE on my phone. There was no Enhanced LTE Mode option in Settings. I thought it was something temporary and maybe after sometime I will be automatically resolved but it didn't.
The next day I started researching over the internet and found clearing the cache or data of settings or hard reset from recovery/settings will do and I did it but none of the solutions worked. Then I thought it was the SIM problem but it wasn't. I inserted the same Jio SIM from my phone into another VoLTE phone and it was working. I also tried another Jio SIM in Moto and it was showing VoLTE and everything was working perfect. Also I inserted my idea SIM (which was in SIM2 slot) in SIM 1 and it was not showing even 4G range (Just 3G) (The idea SIM is also 4G).
I tried everything - Swapping SIM cards, resetting the phone, Clearing cache, etc. I don't know why this has happened as my brother was using the same carrier sim in same slots (SIM1 - Jio|SIM2- Idea).
I also called the JIO care and they took the complaint and they told me they would look forward to it in 48 hours.
Also, my bootloader is locked and can I flash original stock firmware? (I guess that's only thing left I haven't tried) If so, please provide the link and guide to flash the firmware.
If Anyone has a solution please help me, I am in big trouble.
Get a new sim card for your number. Don't ask why. But this will work, trust me.
samarth05 said:
Hello Everyone,
I need some help regarding the network issues for Moto Z Play.
I started this thread because after doing a lot of solutions, resets and still it wasn't successful.
So here's the story -
Two days ago my brother gave me the phone which was in excellent condition (VoLTE working, Battery Performance, etc.) working on Android 7.0.
Then he did a reset on the phone from Settings so I can use it.
When I inserted my SIM Cards in the phone, I got network and everything and immediately I received an Update for Nougat 7.1.1. I installed the update and then when the phone booted, I did the setup and everything. But l wasn't able to get VoLTE on my phone. There was no Enhanced LTE Mode option in Settings. I thought it was something temporary and maybe after sometime I will be automatically resolved but it didn't.
The next day I started researching over the internet and found clearing the cache or data of settings or hard reset from recovery/settings will do and I did it but none of the solutions worked. Then I thought it was the SIM problem but it wasn't. I inserted the same Jio SIM from my phone into another VoLTE phone and it was working. I also tried another Jio SIM in Moto and it was showing VoLTE and everything was working perfect. Also I inserted my idea SIM (which was in SIM2 slot) in SIM 1 and it was not showing even 4G range (Just 3G) (The idea SIM is also 4G).
I tried everything - Swapping SIM cards, resetting the phone, Clearing cache, etc. I don't know why this has happened as my brother was using the same carrier sim in same slots (SIM1 - Jio|SIM2- Idea).
I also called the JIO care and they took the complaint and they told me they would look forward to it in 48 hours.
Also, my bootloader is locked and can I flash original stock firmware? (I guess that's only thing left I haven't tried) If so, please provide the link and guide to flash the firmware.
If Anyone has a solution please help me, I am in big trouble.
Click to expand...
Click to collapse
devilvj said:
Get a new sim card for your number. Don't ask why. But this will work, trust me.
Click to expand...
Click to collapse
Thanks man, I was too thinking of that and went to JIO store. They had a server error and will be back available in 4-5 days. Will then post with new SIM results.

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