Moto Z Play not showing VoLTE for specific JIO Sim - Moto Z Play Questions & Answers

Hello Everyone,
I need some help regarding the network issues for Moto Z Play.
I started this thread because after doing a lot of solutions, resets and still it wasn't successful.
So here's the story -
Two days ago my brother gave me the phone which was in excellent condition (VoLTE working, Battery Performance, etc.) working on Android 7.0.
Then he did a reset on the phone from Settings so I can use it.
When I inserted my SIM Cards in the phone, I got network and everything and immediately I received an Update for Nougat 7.1.1. I installed the update and then when the phone booted, I did the setup and everything. But l wasn't able to get VoLTE on my phone. There was no Enhanced LTE Mode option in Settings. I thought it was something temporary and maybe after sometime I will be automatically resolved but it didn't.
The next day I started researching over the internet and found clearing the cache or data of settings or hard reset from recovery/settings will do and I did it but none of the solutions worked. Then I thought it was the SIM problem but it wasn't. I inserted the same Jio SIM from my phone into another VoLTE phone and it was working. I also tried another Jio SIM in Moto and it was showing VoLTE and everything was working perfect. Also I inserted my idea SIM (which was in SIM2 slot) in SIM 1 and it was not showing even 4G range (Just 3G) (The idea SIM is also 4G).
I tried everything - Swapping SIM cards, resetting the phone, Clearing cache, etc. I don't know why this has happened as my brother was using the same carrier sim in same slots (SIM1 - Jio|SIM2- Idea).
I also called the JIO care and they took the complaint and they told me they would look forward to it in 48 hours.
Also, my bootloader is locked and can I flash original stock firmware? (I guess that's only thing left I haven't tried) If so, please provide the link and guide to flash the firmware.
If Anyone has a solution please help me, I am in big trouble.

Get a new sim card for your number. Don't ask why. But this will work, trust me.
samarth05 said:
Hello Everyone,
I need some help regarding the network issues for Moto Z Play.
I started this thread because after doing a lot of solutions, resets and still it wasn't successful.
So here's the story -
Two days ago my brother gave me the phone which was in excellent condition (VoLTE working, Battery Performance, etc.) working on Android 7.0.
Then he did a reset on the phone from Settings so I can use it.
When I inserted my SIM Cards in the phone, I got network and everything and immediately I received an Update for Nougat 7.1.1. I installed the update and then when the phone booted, I did the setup and everything. But l wasn't able to get VoLTE on my phone. There was no Enhanced LTE Mode option in Settings. I thought it was something temporary and maybe after sometime I will be automatically resolved but it didn't.
The next day I started researching over the internet and found clearing the cache or data of settings or hard reset from recovery/settings will do and I did it but none of the solutions worked. Then I thought it was the SIM problem but it wasn't. I inserted the same Jio SIM from my phone into another VoLTE phone and it was working. I also tried another Jio SIM in Moto and it was showing VoLTE and everything was working perfect. Also I inserted my idea SIM (which was in SIM2 slot) in SIM 1 and it was not showing even 4G range (Just 3G) (The idea SIM is also 4G).
I tried everything - Swapping SIM cards, resetting the phone, Clearing cache, etc. I don't know why this has happened as my brother was using the same carrier sim in same slots (SIM1 - Jio|SIM2- Idea).
I also called the JIO care and they took the complaint and they told me they would look forward to it in 48 hours.
Also, my bootloader is locked and can I flash original stock firmware? (I guess that's only thing left I haven't tried) If so, please provide the link and guide to flash the firmware.
If Anyone has a solution please help me, I am in big trouble.
Click to expand...
Click to collapse

devilvj said:
Get a new sim card for your number. Don't ask why. But this will work, trust me.
Click to expand...
Click to collapse
Thanks man, I was too thinking of that and went to JIO store. They had a server error and will be back available in 4-5 days. Will then post with new SIM results.

Related

Mobile Network Not Available

Hey guys,
This may be a silly question, but I can't seem to find a solution.
I just flashed PAC-ROM 4.3 using CWM, and everything seems to be working great.
Than I realized I didn't have a mobile network signal, so I tried placing a call and it said "No mobile network detected".
How can I enable mobile network, cause it's not even in the settings no more?
I have the exact same problem, anyone with any kind of possible solution? Here's what I tried already:
1. Removed both battery/SIM for a minute or more then rebooted. (Also made sure that 2G was off)
2. Called a Koodo tech guy who updated the SIM.
3. Went in store to try and put my SIM in a different phone, SIM worked fine.
4. Lady tried installing a different SIM card (her own), still same problem. Tried a brand new one, still not working.
5. Backed up my pictures and factory reset the phone. Same problem.
6. Took SIM out, and the phone does recognize there is not a SIM card and now the phone gives me the NO SIM CARD message at unlock screen.
7. Updated to 4.3 - Nothing changes.
8. Browsed the internet for hours then cried myself to sleep, hoping someone would help me out eventually.
I had the same problem with revolt ROM. I flashed baseband and wiped all data but nothing changed...
I flash a factory image and it worked
Sorry for my bad english
Sent from my Galaxy Nexus using Tapatalk ⁴ Pro and OmniRom

[HELP] Sudden problem with both SIM Cards not being recognized on any ROM

Good day! I just want to ask if anyone has an idea of how to solve a weird and sudden problem that happened to my phone a few days ago.
I was running Cyanogenmod R16 with Xcelerate kernel.
I use two SIM cards on my phone, but I do not use the first slot all the time, so when I'm not using it, I regularly disable it through the SIM card settings, and enable it only when I need it.
What happened is, when I tried to enable it, suddenly both my SIM card slots could not be recognized (The SIM card settings could not be accessed; and error says: "SIM card info not available. Menu cannot be accessed"). In the lockscreen, it says: "INVALID CARD." for both SIMs.
I tried both restoring a backup and going back to stock MIUI, but still, the problem was there; none of the SIMs could be recognized (I tried using other SIM cards too.)
My IMEI's for both SIM slots are fine.
I've looked up on other forums, but I haven't found any others with a similar problem on the Redmi 1S.
If anyone knows what I need to do to fix this, I need your help. Thank you very much.
Have you tried both sim in other phone..?
If yes,and both working then should be problem with your imei!
farooque7508 said:
Have you tried both sim in other phone..?
If yes,and both working then should be problem with your imei!
Click to expand...
Click to collapse
Yes, I've tried both SIM's on another phone, and they work fine.
Since my phone still shows both IMEI's when I look for it, I assumed that there's no problem with them. What are possible problems that concern IMEI's? So that I can look up on general IMEI problems.
Thank you very much!
May be this can help friend
http://forum.xda-developers.com/showthread.php?t=3006933
RajGopi said:
May be this can help friend
http://forum.xda-developers.com/showthread.php?t=3006933
Click to expand...
Click to collapse
Thanks for the reference. Backed up my IMEI and Restored it right after, but still no change. Still, thanks!
EDIT: I've already tried two newly bought SIM cards, and the problem is still present.
Was this solved? Happening to me right now..
Happening to me too... Unsolved
For me just blowing in the sim slot & reboot fixed after few times..
if you have TWRP backup your modem & efs partition, just restore it via twrp. it worked for me
Hello,
I have a similar problem.
SIM2 is not recognized at all. I can use SIM1 only.
Tried to switch the SIM cards and still SIM2 is not recognized.
Both SIM cards are working great on other phones.
Is it OS related issue?
I've got same problem. Try to clean the sim metal contacts carefully and gently with an alcohol and qtip or tissue. It solved my problem.
Honor3c said:
Hello,
I have a similar problem.
SIM2 is not recognized at all. I can use SIM1 only.
Tried to switch the SIM cards and still SIM2 is not recognized.
Both SIM cards are working great on other phones.
Is it OS related issue?
Click to expand...
Click to collapse
Turn off your mobile and change sim slots then power on if problem still present then again exchange sim slots then power on do this 2to4 times i hope this will work.
both sim cards not working or imei null
after reverting to stock rom from cm 13 to miui8 my both sims not workin. tried different ways but of no use plz help is there a solution
I got this virus yesterday. Came up after installing MIUI 8.
Bro ... I'm having the exact same problem you've ever experienced. Hopefully your problem is solved for your phone and willing to share with me now. Because I've read and done all the replies in this thread and still no solution. Please help and thanks in advance

Sim card(1) "Sim card not detected"

hi
I have a very annoying problem whit the sim slot 1 (i currently test the slot 2)
Very often, the phone tell me "Sim card not detected", and i have to open the phone, dismount the card and put in again.. until the next time.. like i said, it's occurs very often, 10-15 a day..
Even when the phone is on the table without touching it..
I have rooting it and thats it.. 2.19.40.22
I would like to know if someone have similar problems before i try to reflash whit older stock rom??!
It happened to me briefly- After flashing my first full back -up back to the fone --then i did a factory reset and this fixed the sim slot problem
timbernot said:
It happened to me briefly- After flashing my first full back -up back to the fone --then i did a factory reset and this fixed the sim slot problem
Click to expand...
Click to collapse
Hi, I think i have the same problem after testing the Cyanogen build for ZE551ML. Have you did a factory reset from recovery (wipe data, cache and dalvik) or a full stock rom flash ?
Thanks
Above, I was referring to the full 5gb asus ROM back up I made immediately after unlocking bootloader installing twrp and rooting, I installed svn ROM and backed that up too..stripped svn ROM further..backed that up too. Then went about trying my Asus full original...sim 2 was only detected..so did a factory reset and sim came back.
To get sim recognised in CM,I had to wipe usual..install..set up...and factory reset it...hope that clears it up a bit lol
timbernot said:
Above, I was referring to the full 5gb asus ROM back up I made immediately after unlocking bootloader installing twrp and rooting, I installed svn ROM and backed that up too..stripped svn ROM further..backed that up too. Then went about trying my Asus full original...sim 2 was only detected..so did a factory reset and sim came back.
To get sim recognised in CM,I had to wipe usual..install..set up...and factory reset it...hope that clears it up a bit lol
Click to expand...
Click to collapse
Thanks, I'll try !
DmA81 said:
Thanks, I'll try !
Click to expand...
Click to collapse
Oh,try a reboot after factory reset..I forgot to put in description above
Guys can you check your sim holder lock . I mean when you put the sim in holder check if it is properly fitted. Issue is some SIM cards are thinner than normal and sim holder unable to grip it. I faced same issue.
Also recommend using ASUS ZenUI app called ASUS Support. There are several helpful tips with basic troubleshooting techniques for your device including including SIM card troubleshooting. Please go to Apps/ASUS Support/Assistance/SIM Card/Sim card not detected
Sincerely
ASUS_USA
Sim Card not detected
Hey guys,
I am having a similar issue. I have 2 Sims, AT&T and GCI (local carrier). AT&T Sim works in both Slot 1 & 2, and GCI Sim works in slot 2 only. The AT&T sim is a standard MicroSim and the GCI sim is a Tri-Cut sim, so basically a NanoSim in a Micro Adapter.
Sometimes when the GCI Sim is in slot 1, it will recognize for a couple seconds then go gray..
timbernot said:
Above, I was referring to the full 5gb asus ROM back up I made immediately after unlocking bootloader installing twrp and rooting, I installed svn ROM and backed that up too..stripped svn ROM further..backed that up too. Then went about trying my Asus full original...sim 2 was only detected..so did a factory reset and sim came back.
To get sim recognised in CM,I had to wipe usual..install..set up...and factory reset it...hope that clears it up a bit lol
Click to expand...
Click to collapse
timbernot said:
It happened to me briefly- After flashing my first full back -up back to the fone --then i did a factory reset and this fixed the sim slot problem
Click to expand...
Click to collapse
This **** happened to me too
I wonder whats wrong with our backup and twrp
GCI (Dillingham, Alaska)
I to am having the same issue. By chance did you solve the issue? I love my Zenfone 2, but am frustrated by not being able to use 3G. I've tried a few differant methods to fix it. No luck yet.
Please if you have a fix let me know. reply here, or email me at bupbup777 at gmail.
I really hope someone knows a fix.
jmillsak said:
Hey guys,
I am having a similar issue. I have 2 Sims, AT&T and GCI (local carrier). AT&T Sim works in both Slot 1 & 2, and GCI Sim works in slot 2 only. The AT&T sim is a standard MicroSim and the GCI sim is a Tri-Cut sim, so basically a NanoSim in a Micro Adapter.
Sometimes when the GCI Sim is in slot 1, it will recognize for a couple seconds then go gray..
Click to expand...
Click to collapse
I subscribe to the "theory" that some SIM cards are thinner than others and they drop out of slot 1.
In fact, I have 3 SIM cards and they range in thickness by around 0.5mm according to my cheap chinese mircometer. I don't believe that it is coincidence that the thinner ones lose SIM detection more than the thicker ones.
Also it is no coincidence that slot 2 doesn't lose detection becuase the SIMs don't slide upwards out of slot 2, but they do slide downwards out of slot 1.
Do this experiment: Put a SIM in each slot, now place a 3rd SIM in the space between the two. You will notice that it sits easily in the gap between the two installed SIMs with a bit of free play. Put the back cover back on and use the phone normally for a while (a day or two). Now take off the phone back and tip the phone over, does the "third" SIM fall on the floor, or has it been gripped by the SIM in slot 1 as it has gradually slid out of its slot?
Since I put one layer of sellotape on the back of all my SIMs, I have not had one single "SIM not installed" message. I used to get them all the time, especially with one of the thinner SIMs in slot 1 and above all when using the phone in the car (the fully vertical position and the vibrations seemed to have accelerated the SIM slipping out of its slot).
By the way, I never had the SIM slide completely out, but they certainly are not gripped sufficiently in place and slip enough to disconnect.
I had same "sim card 1 not detected" issue.
It worked back when i did soft reboot,.
And no more issue after factory reset
Re @ leftrand earlier on page 1.....
Sorry not been here in a while , but I think this was related to an earlier twrp we used , fixed with the later one I think. So it was a matter of restoring full original bk up,then factory reset then set up again and do another bk up. Keeping original bk up just in case . That was a while back now and should be fixed
facing same problem... only after updating ota. always.. sim 1 is not detected...
Leftrand said:
This **** happened to me too
I wonder whats wrong with our backup and twrp
Click to expand...
Click to collapse
That no way to have a sim 1 working thru TWRP back up after flashing the CM13. What I did was doing a clean flash with SuperZen - 2.20.40.156 Full.
The problem was solve. then I flash back my back up TWRP. The phone now work like a charm.
dominicong123 said:
That no way to have a sim 1 working thru TWRP back up after flashing the CM13. What I did was doing a clean flash with SuperZen - 2.20.40.156 Full.
The problem was solve. then I flash back my back up TWRP. The phone now work like a charm.
Click to expand...
Click to collapse
Yes clean flash solve proublem but dont you tired installing app and losing data ?
I know we have TB.
But recently i use unthetered twrp by TheSSJ and everything goes fine backup and restore no issue with simcard
bupbup777 said:
I to am having the same issue. By chance did you solve the issue? I love my Zenfone 2, but am frustrated by not being able to use 3G. I've tried a few differant methods to fix it. No luck yet.
Please if you have a fix let me know. reply here, or email me at bupbup777 at gmail.
I really hope someone knows a fix.
Click to expand...
Click to collapse
I got it fixed bro! the phone does not like the Nano sim cards in the adapter. I happend to find an old GCI micro sim and had them activate it. works great now.
ok i found a solution. i read a earlier reply saying you cannot assess sim 1 whilst using a recovery back up flashed. i was currently using cm13 nightlys and this morning i flashed paranoid 5.1 or so.... i wanted to go back and compare the two but what i did was restore it from a backup.... so what you should do is when wanting to change roms, KEEP THE ZIP FILES THAT YOU USE TO FLASH THE ROMS WITH!!!!!!!!!!!! im still asking you to back up roms (preferably system before you flash) just so you dont hard brick it.
bottom line is back up rom, but keep zip files for when you want to change between roms. hope i can help
I have this problem, compounded by the fact that it seems all Android 6.0 (or possibly all CM based ROMs for the ZenFone?) have an issue where losing cell signal in a dead zone permanently breaks the radio until the device is rebooted. Even if the SIM is recognized, after going through a no signal area, the signal never gets acquired again and the SIM information lines remain blank or unknown. Trying to refresh the networks or providers list throws an error toast.

D855 Sim Error

Hi, I have a problem with my device. Disclaimer: I'm very noob so please be patient.
I'm starting to get SIM CARD REMOVED error since i changed my network provider. My previous sim card was not LTE, just 3g and it had no problem with the device. The new sim card is LTE. It took me literally 5 days after enjoying the new network provider till my device acting weirdly.
Before changing, I upgraded to MM. Originally my device does not support LTE, but then I played with the system (sorry for bad terminologies) and make the feature available. No problem detected with old sim card.
So, I tried the old fashioned way; Hard Reset. I had the device reset twice but nothing changes. Frustrated of the constant automatic reboot, I wiped all system, delvik, cache, etc using TWRP. Then i installed CM13 and use it as my OS. It works well. I got the signal with LTE data. Realizing that the ROM does not come along with Google Play Store, i installed gapps. Soon after restarting the phone, the signal only lasts for an hour then it says " NO DATA SIM". I figured a temporary solution which is, rebooting the device after you lost the signal. It is just temporary though. The signal will once again lost.
What I have tried: 1) Locking the simcard while the phone still got its signal.
2) Changing values using this guide-> http://forum.xda-developers.com/lg-g3/help/annoying-lg-g3-problem-lte-signal-solved-t3293721
* My sim reader does not seem to be having any defect.
Any help would be greatly appreciated! Thanks!

[Solved] IMEI showing as Unknown - No service

Hi everyone.
Recently I have had some issues where sim cards are not working on my phone. At first I thought it was an issue with the sim cards but when I tried the sim in a different phone, it worked fine. I tried numerous restarts, taking the sim out and placing it back in (in case there was an issue with the contacts/sim tray) but this has not solved the issue. By chance I was looking at the phone identity menu and noticed that the IMEI and the IMEI SV fields both say unknown but the device serial number is fine.
I restarted the phone into download mode and checked the System info menu and IMEI number is displayed there but for some reason it is missing in the actual android OS hence I cant connect to the mobile network to make calls etc.
This all started recent after I had come back from abroad (had been using a foreign sim) and tried to use my UK sim. Up until that point, the phone worked fine with the UK and foreign sim. After inserting my UK sim, there was no signal. I got home and tried the sim in my other phone and it worked fine.
I have not modified the phone in anyway (other than flashing an official RUU to fix a boot loop issue - see here ) and it is boot locked and not rooted. After fixing the bootloop issue, I have applied all available OTAs that my phone detected automatically which upgraded the android version to 7.0 (OS 4.28.401.3).
I have tried factory resetting using the menu (not recovery mode) and this has not solved the issue. Any ideas as to how I can fix this IMEI issue?
Many thanks
Rob
Have you checked the apn settings are correct?. Have you checked other UK sim cards in your device that are known to be working?. Do you use a simcard adapter?.
shivadow said:
Have you checked the apn settings are correct?. Have you checked other UK sim cards in your device that are known to be working?. Do you use a simcard adapter?.
Click to expand...
Click to collapse
Yep.. tried other simcards thats work in other phones but they wernt working on my phone.. most likely due to the missing IMEI. I also noticed that the colour of the icons on the pulldown tray were red instead of blue and the phone was sluggish when toggling wifi on and off or entering/leaving Airplane mode.
I managed to fix the issue in the end by downloading an RRU and flashing it from SD card. Everything works ok now.
Thanks for your contribution :good:
shimozu said:
Yep.. tried other simcards thats work in other phones but they wernt working on my phone.. most likely due to the missing IMEI. I also noticed that the colour of the icons on the pulldown tray were red instead of blue and the phone was sluggish when toggling wifi on and off or entering/leaving Airplane mode.
I managed to fix the issue in the end by downloading an RRU and flashing it from SD card. Everything works ok now.
Thanks for your contribution :good:
Click to expand...
Click to collapse
Hi friend, I am actually facing the same problem. can you please guide to the link of the RRU you have used to resolve the problem.
Thanks in advance.

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