Disclaimer: this post is updated to reflect latest observations
A few weeks ago I experienced having spen digitizer problems, around the same time the phone started to show problems where bluetooth audio stops working when the phone is infolded or when a call is made/received while the bluetooth headset is connected. 3 days ago the inner screen problem got worse, it would only turn on if I slowly unfold the phone and the touchscreen digitizer just straight up fails when full openned. I sent it to the nearest service center a day after and that day the inner screen is just dead. Today I got my phone back fixed, the SC representative told me that all those problems I experienced is connected to the hinge/screen and once replaced, all of it was fixed as well. Furthermore, both batteries were replaced and all the bezels too since all those are connected to the screen according to the rep.
On other note, my warranty expired 2 months ago but it's a good thing I have insurance. However, they didn't use my insurance and instead acknowledged my warranty still. This makes me think that perhaps fold3 is notorious with inner screen problems that they extends our warranty? Just my thought but I'm grateful.
Spoiler: Old Post
I've posted this on r/GalaxyFold subreddit and found out I wasn't the only one. I even found someone with the exact same spot where the dead zones occur. INB4 I don't have any case on and I made sure no magnets are even a meter near me when testing this multiple times. Coincidentally, posts of this kind started popping up starting october of last year.
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Touch screen works fine, just not the spen inputs. You can find my screen recording HERE.
I saw a comment in the sub-reddit stating that the customer service diagnosed his phone with this kind of problem as an LCD issue and had it replaced for free if still under warranty. Unfortunately for me, my warranty expired 2 weeks ago. Fortunately, I have an insurance for my phone until April of this year, I'll probably wait until March before having this repaired to maximize my insurance policy.
Hopefully we find the reason why the hardware is failing, more importantly I hope Samsung fixed this on later models if the hardware failure is indeed a defect in design.
annson08 said:
I've posted this on r/GalaxyFold subreddit and found out I wasn't the only one. I even found someone with the exact same spot where the dead zones occur. INB4 I don't have any case on and I made sure no magnets are even a meter near me when testing this multiple times. Coincidentally, posts of this kind started popping up starting october of last year.
View attachment 5806353
Touch screen works fine, just not the spen inputs. You can find my screen recording HERE.
I saw a comment in the sub-reddit stating that the customer service diagnosed his phone with this kind of problem as an LCD issue and had it replaced for free if still under warranty. Unfortunately for me, my warranty expired 2 weeks ago. Fortunately, I have an insurance for my phone until April of this year, I'll probably wait until March before having this repaired to maximize my insurance policy.
Hopefully we find the reason why the hardware is failing, more importantly I hope Samsung fixed this on later models if the hardware failure is indeed a defect in design.
Click to expand...
Click to collapse
I have had the same issue with the spen dead zones on the crease area and some other small zones..
Change the tip of your spen.. it should be OK..
mad13maddy said:
I have had the same issue with the spen dead zones on the crease area and some other small zones..
Change the tip of your spen.. it should be OK..
Click to expand...
Click to collapse
Tried it, doesn't work.
Related
The display on my TP2 appears to have a liquidy substance underneath the cover/plastic top.. I can only see it when looking at it from a certain angle and it moves around when I touch it.. Is this the result of a defective display? I've had this phone since..late august, early september, and noticed it awhile ago.. never thought anything of it.. Just wondering if i could get a replacement or something, as i have insurance..
ill look for a picture that shows what im talking about. but can someone tell me what it is, if it will affect my screen, and if i can get a replacement?
thanks.
If it looks liquidy and moves around when you touch it, it sounds like... liquid. You may want to check the water indicator underneath the battery to make sure it isn't activated. If it's a solid pink/red color, your warranty won't cover a repair or replacement.
josh_prayyforplagues said:
The display on my TP2 appears to have a liquidy substance underneath the cover/plastic top.. I can only see it when looking at it from a certain angle and it moves around when I touch it.. Is this the result of a defective display? I've had this phone since..late august, early september, and noticed it awhile ago.. never thought anything of it.. Just wondering if i could get a replacement or something, as i have insurance..
ill look for a picture that shows what im talking about. but can someone tell me what it is, if it will affect my screen, and if i can get a replacement?
thanks.
Click to expand...
Click to collapse
My touch screen stopped working this evening, also has some filmy moist-looking substance under glass, but I didn't expose it to anything, and my water indicator sticker under the battery cover is still in good shape. Called Sprint for replacement, but any ideas while I wait?
HTCJake said:
My touch screen stopped working this evening, also has some filmy moist-looking substance under glass, but I didn't expose it to anything, and my water indicator sticker under the battery cover is still in good shape. Called Sprint for replacement, but any ideas while I wait?
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did they say they would replace it? and no, i dont have any ideas. im dealing with another problem that just occurred. -___-
Does your screen look like this?
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iridium21 said:
Does your screen look like this?
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My Screen looks just like that! Do you know what that is caused by? also my touch screen just stopped working last night. Any ideas on how to fix it?
halfcalf said:
My Screen looks just like that! Do you know what that is caused by? also my touch screen just stopped working last night. Any ideas on how to fix it?
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Click to collapse
From what I've heard and seen, it's caused by a manufacturing defect on early models. The only way to fix it is to replace the touch screen. I don't know how the HTC service centres are in the US, but in the UK they are very, very helpful and replaced it free of charge within a week.
http://www.fixya.com/support/t182385...screen_stopped
This worked for me!!!
sorry wrong thread. about a month ago my touch screen stopped working, after taking my phone apart not finding anything, i stumbled on that page and found that i had a tiny piece of something under the edge of my screen, after i relived the pressure the screen started working
I've looked everywhere and haven't quite found anything quite like the problem I am having so here it is.
The touchscreen is giving some very weird inputs after installing a new LCD (since mine got cracked). This problem was occurring before and I changed the touchscreen glass but still have the same problem. I changed roms as well and did the basic keyboard calibration with no success. Please help! what else can i do? What could be causing this problem?
PROBLEM:
The very top of the screen does not detect touch at all (therefore I can't drag down the notifications bar). The upper middle of the screen registers only up and down drags when started outside the area. It does not register side to side and does not register touches.
HTC Droid Incredible (tried multiple different roms with no success).
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No one? does anyone at least know where I can post this so that i may get answers? like the basic android forums and whatnot?
on top of the lcd there are 2 wire straps, the ground the screen by a screw. when you replaced the screen did you remember to transfer over the the straps as well?
synisterwolf said:
on top of the lcd there are 2 wire straps, the ground the screen by a screw. when you replaced the screen did you remember to transfer over the the straps as well?
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i didn't this time, but i put something else in its place (copper wires) but it's still doing the same thing. I can't swipe down the notifications bar and the middle is still having the same problem. There is a screw (one of the two) on the motherboard that I lost, but I don't know how that would make any difference. Thoughts?
leeroyjenks said:
i didn't this time, but i put something else in its place (copper wires) but it's still doing the same thing. I can't swipe down the notifications bar and the middle is still having the same problem. There is a screw (one of the two) on the motherboard that I lost, but I don't know how that would make any difference. Thoughts?
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Click to collapse
The motherboard screws don't matter as much. It might be a bad digitizer or the coper isn't conductive enough. Make sure the flat wire is in all the way and there are no kinks.
Cheated on my sexy assistant with a HTC ReZound.
Hmmm...I've repaired about 25 Droid incredibles..never had this problem. I'm thinkin your digitizer is bad or when you replaced the lcd that maybe some adhesive is touching the glass underneath? If I were you I would just order a new digtitizer and give that a shot. Since your lcd is new. If even a tiny bit of the digitizer got cracked that will happen or if you have damage to the ribbon cable that will happen as well. Which would then again me solved by a new digitizer. Let me know how that goes.
Sent from my ADR6300 using Tapatalk 2
Similar issue
Was there any resolution to this issue?
I am attempting to replace a severely cracked digitizer (that otherwise works perfectly - responding to touch everywhere) with a replacement digitizer and front housing part purchased from repairsuniverse. They've been gracious enough to exchange their product twice but all three replacements they've provided have identical behavior to the original poster. I'd be able to believe it were a hardware issue with the phone/motherboard IF the cracked digitizer didn't work in a similar way, but it's fine every time I reinstall it, which pretty much rules that scenario out.
I've been scouring threads for the better part of the day, but have been unable to find one that provides a solution.
pwii said:
Was there any resolution to this issue?
I am attempting to replace a severely cracked digitizer (that otherwise works perfectly - responding to touch everywhere) with a replacement digitizer and front housing part purchased from repairsuniverse. They've been gracious enough to exchange their product twice but all three replacements they've provided have identical behavior to the original poster. I'd be able to believe it were a hardware issue with the phone/motherboard IF the cracked digitizer didn't work in a similar way, but it's fine every time I reinstall it, which pretty much rules that scenario out.
I've been scouring threads for the better part of the day, but have been unable to find one that provides a solution.
Click to expand...
Click to collapse
it was such a long time ago. from what I remember it was just a bad digitizer. I suggest just returning the item and buying it from a different company. That phone, which wasn't even mine, I replaced the digitizer more than once and it only happened that one time.
Hope it helps
I'll try to make a short story short. I bought an AT&T S3 full price, off contract, in the States if that matters. (I live in Canada.) Five months ago it bit the dust out of nowhere in a most peculiar way - it does not power on regularly with only the battery (I have tried a friend's working battery) nor charge with USB inserted, but does power into download mode when a 301K jig is inserted with only the battery, and it lets me fully flash an ODIN image. When ODIN autoreboots the device, it boots to the first boot logo (no animation or sound) and does not proceed. Pulling the battery gets us back to square one, device does not boot at all.
Let me be clear before I proceed: this phone has been babied, never come into contact with any water of any form, and never dropped. The liquid damage indicators are, of course, white as ghosts.
So what to do? Call Samsung and send in for repair. Their findings?
Code:
Original Problem:
INSTALLATION - POWER - WILL NOT POWER UP
Problem found:
CORROSION, LIQUID DAMAGE
Solution:
BER
BER means beyond economic repair, apparently. So, I call them back, insist they fix their damn products, speak with a manager
(who describes that the damage as corrosion to the menu/back key connector, she specifically described "14 vertical components and they look very rusted, yeah that looks damaged to me")
I insist they are wrong, the whole nine yards, etc, they clear the BER flag and let me send it in again.
...and they say it's liquid damaged AGAIN. Exact same story. Just now apparently it magically migrated to a new location. The tech stuck a red chevron on my board over the PM8921 IC, which would make sense if the device won't power on I suppose, but there's no corrosion to be found anywhere.
This is where I am right now. I'm pretty furious at Samsung and I cannot go to my carrier because I was an idiot and bought the device full price.
Here are pics of my device to prove what BS Samsung is trying to pull here. Sorry for bad quality, the Nexus 4 is horrible at macro focus.:
http://imgur.com/a/P5AEC
All looks good here (menu/back key connection):
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Full board:
Closeup of chevron:
Even closer:
Does anybody know who I can complain to in order to actually get my phone fixed under warranty? It has warranty until December (which is useless by the looks of it) Small claims court? Better Business Bureau?
Any help is appreciated. Thanks in advance.
Update: Called Samsung again today (got to Tier 1 right away), and after politely asking to speak with Tier 2 (and being put on hold for nearly a half hour...), I asked to speak with Executive Customer Support. This was the department I ended up with last time that was actually able to resolve issues instead of repeating themselves over and over. I was informed that they are only in on weekdays.
Looks like I'll be calling back on Monday...
Another update: Finally got through to Executive Customer Relations, who promised me a call back to go over the details of the case. I will be giving them links to these photos to compare what they claim versus what I see, so hopefully we get somewhere.
Was your phone used or new?
New, sealed.
I'm writing this as my unofficial first post here at XDA, as a current M9 user who's faced a popular issue with this device, plus a new, hopefully worthless issue aswell.
I've had an M7 for roughly two years. Used to think it was the best smartphone I've ever held. I found it incredibly good looking and the performance was(is) amazing. Never had a problem I couldn't solve by reading threads here at XDA about issues, typically software related, that other people shared. The only hardware issue that really bugged me was the pink tint in the camera, and even that got fixed in the end.
Following this, I'm really upset that I've now sent my 4 months old M9 for repair, again, in less than a month.
First, I had the vibration issue many other users faced. With a turnaround window of about 3 weeks, I got the same device back, with vibration properly working. This was about a week ago.
Yesterday, I had to take it back to the carrier store(Vodafone Portugal) because the power button ceased function. I have no idea how that happens and I hope it's something minimal, because truly, I don't understand how a premium phone like this ends up with such bogus issues.
Here's to hoping the turnaround window is smaller this time, seeing as the problem seems tiny this time around.
Hi there!
If you are in Portugal I recommend heading to tecmagnet.com. They have this section specifically for repair services (only electronic devices) and there are some there who repair a lot of HTC's phones
pmoreirac said:
I'm writing this as my unofficial first post here at XDA, as a current M9 user who's faced a popular issue with this device, plus a new, hopefully worthless issue aswell.
I've had an M7 for roughly two years. Used to think it was the best smartphone I've ever held. I found it incredibly good looking and the performance was(is) amazing. Never had a problem I couldn't solve by reading threads here at XDA about issues, typically software related, that other people shared. The only hardware issue that really bugged me was the pink tint in the camera, and even that got fixed in the end.
Following this, I'm really upset that I've now sent my 4 months old M9 for repair, again, in less than a month.
First, I had the vibration issue many other users faced. With a turnaround window of about 3 weeks, I got the same device back, with vibration properly working. This was about a week ago.
Yesterday, I had to take it back to the carrier store(Vodafone Portugal) because the power button ceased function. I have no idea how that happens and I hope it's something minimal, because truly, I don't understand how a premium phone like this ends up with such bogus issues.
Here's to hoping the turnaround window is smaller this time, seeing as the problem seems tiny this time around.
Click to expand...
Click to collapse
You will need to purchase a new part for your HTC
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You can purchase it at diymobilerepair search for the "HTC One M9 Power/Volume Buttons Cable and microSD Card Slot"
good luck
Hey guys. I bought my Z5P on dec 23. It had a broken screen, i replaced the screen early in January and everything was great.
Then in early February the screen would get vertical lines at times, suddenly appearing then randomly disappear after 10 seconds all the way up to 8 hours later. The screen would randomly become quite warm/hot a couple of millimeters above the on screen buttons, aswell as heat up the entire phone randomly while in standby for some reason.
On Feb. 10 the lines came to stay, they are now constantly there in darker images as well as constantly sometimes in all scenarios. The 3.5mm port is also buggy and don't work if i move (I know about the software issue, this is hardware related).
So, i'm faced with exchanging the screen again for 60-70$ or change screen and frame in one for 90$ as well as the 3.5mm. Should i just throw in a new screen or will the problems likely reappear?
I did the previous swap myself, and cant find anything wrong with the install. The screen may sit a tad bit deeper in the frame now, the plastic edges rise above the screen on both sides. Screen appears to be OEM, same quality as original in all aspects until it failed. The phone has obviously been tampered with before i bought it, its missing 1 plastic cover over the charging port so i propped that up with a plastic piece as well.
Anyone with any experience with these kinds of problems on this or other Sony phones would be greatly appreciated!
Thanks!
For some reason i clicked the wrong button on log in and posted with my google user.
Here is a image showing my problem on a different phone.
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https://i.ytimg.com/vi/3SQ2FcJO9yQ/maxresdefault.jpg
since you bought it with broken screen, the scientific question for you to be asked back then was
1. how did it got broken? dropped from height ? heavy object dropped on it.... in either case....
2. what else may have had got damaged inside?
My sister had SAMSUNG s4 and she dropped it , it hit on the floor and lines/bar started appearing after a while! later the screen went blank... we replaced the screen and it worked only few hours and went blank again! ,,, finally the technician told us that processor or graphic chip may also got damaged or affected so replacing chip is not possible unless you change the mother board! (which will cost $400 with labour charges )
long story short! we gave up on that phone! when the market is saturated with variety of good hardware on competitive prices...