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Hello, I bought this phone on ebay, but I had not seen that the latter is blocked on the operator EE UK
Do you know how to unblock this phone knowing that I have unlocked the bootloader, and install a rom stock, and that it keeps blocking?
Sorry for the translation, but it's Google
Go on eBay for a unlock code very cheap
Apparently the codes do not work with this phone, it takes another method
On sorry mate don't know, update us when you find a way.
Contact ee they have to unlock it by consumer law protection even if you didn't buy it from them
ravi_gandhi said:
Contact ee they have to unlock it by consumer law protection even if you didn't buy it from them
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Is this true? anyone managed to successfully get them to do this? My understanding is even though you are not the original owner, because the handset is so new, they wont unlock till at least 6 months later.
6 months is differed ownership only for people in contract with them, and you own the phone so yeah the 6 months doesn't apply to you, if you contact them just say i bought the phone without contract. Also you can fill in a form on their website and request a unlock for a fee of £8.99
If you're from the UK take it to your local EE shop should unlock it for you, By law they can't refuse don't know if they charge or not but shouldn't be more then £10
Don't know how it would work overseas :crying:
EE
same here
called EE , refuse to unlock b4 6 months
doesnt matter if u r on contract or PAYG
no solution around?
ac-milan said:
same here
called EE , refuse to unlock b4 6 months
doesnt matter if u r on contract or PAYG
no solution around?
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Have you not tried using the dePixel8 method and reflashing the stock EU ROM?
vkh2k1 said:
Have you not tried using the dePixel8 method and reflashing the stock EU ROM?
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You are confusing bootloader lock with carrier SIM lock. Unlocking the bootloader and flashing any ROM will have no effect on carrier SIM lock.
cam30era said:
You are confusing bootloader lock with carrier SIM lock. Unlocking the bootloader and flashing any ROM will have no effect on carrier SIM lock.
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Oh! what a pain that is then! Wonder if the software updates have to be pushed by EE as well !
vkh2k1 said:
Oh! what a pain that is then! Wonder if the software updates have to be pushed by EE as well !
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Click to collapse
No, Google.
Google control the unlock too. It now works like Apple's remote unlocks. So this allows them to update the EE models same as the others whilst maintain control of the sim lock for EE. EE have to request the IMEI of the device has its Sim Lock flag unlocked and then Google push the unlock to the device. It's why there is no way of generating a third party unlock code
Sent from my Pixel using Tapatalk
If that's the case then Google can go to h..l. I've bought a Pixel XL from EE mainly because there was none available elswhere. Nobody told me it was locked. Now I want to use it on other networks and absolutely can't unlock it. Not until 6 month's have passed.
After owning Samsung devices for 2 years in a row I thought it would be refreshing to use a pixel and buy one but Google just fu...d it up for me and others.
I'm selling this device and Google can forget about me as a customer.
Robi-K said:
If that's the case then Google can go to h..l. I've bought a Pixel XL from EE mainly because there was none available elswhere. Nobody told me it was locked. Now I want to use it on other networks and absolutely can't unlock it. Not until 6 month's have passed.
After owning Samsung devices for 2 years in a row I thought it would be refreshing to use a pixel and buy one but Google just fu...d it up for me and others.
I'm selling this device and Google can forget about me as a customer.
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Click to collapse
Whilst Google are responsible for pushing the unlock at EE's request, that is only because if the exclusive deal EE negotiated.
EE are by far the most strict mobile network in the UK when it comes to unlocking devices on their network and the most customer unfriendly.
Had any of us known that before we purchased these Pixels that turned out to be on EE then I am sure we would not have bought them.
However the fault here is both ours for not researching more before purchase (in my case the reseller essentially missold me) and moreover the fault of EE (for being the biggest ****fest carrier). Google are the lesser at fault here.
Sent from my Pixel using Tapatalk
i can unlock google pixel ee block if u have bootloader unlocked or u havent updated to 7.1.1 who pached the unlocking depixel method.
warrior26ro said:
i can unlock google pixel ee block if u have bootloader unlocked or u havent updated to 7.1.1 who pached the unlocking depixel method.
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Is there any way to downgrade back to 7.1.1 for this method? I stupidly ordered one from eBay not realising about the unlock so now I'm going to be stuck with it for a while if not
there is no method to unlock bootloader for 7.1.1 at this moment but im sure will be very soon.
Hi all, I am back in the UK (British Citizen) and decided to buy a Google Pixel XL which I done so 25 hours ago (yesterday). I am heading back to Australia on Friday 17th and I will be using my new Pixel phone in Oz on another network. I paid 690GBP for the phone yesterday, plus new SIM and credit and was advised if it's locked they would unlock it online for around 8GBP. Of course, as I paid full price for the phone, I wholly own the phone to do whatever I please to do with it. So I have called EE and advised that I am travelling to Australia for a length of time and will need to purchase a local SIM in Australia to use whilst there. They advise me that they will not unlock the phone until 6 months after the purchase date, which of course is absurd.
It looks like I will be returning the phone first thing tomorrow morning and buying the same phone again from PC world or similar. Unless anyone can advise a way around this before then which I doubt is possible, having read the posts here in this thread. I updated to 7.1.1 as soon as the phone said it was available. The great thing about UK consumer rights, law is that we are protected to allow us to return goods to the place of purchase for a full refund.
Completely absurd!
dieselboy said:
Hi all, I am back in the UK (British Citizen) and decided to buy a Google Pixel XL which I done so 25 hours ago (yesterday). I am heading back to Australia on Friday 17th and I will be using my new Pixel phone in Oz on another network. I paid 690GBP for the phone yesterday, plus new SIM and credit and was advised if it's locked they would unlock it online for around 8GBP. Of course, as I paid full price for the phone, I wholly own the phone to do whatever I please to do with it. So I have called EE and advised that I am travelling to Australia for a length of time and will need to purchase a local SIM in Australia to use whilst there. They advise me that they will not unlock the phone until 6 months after the purchase date, which of course is absurd.
It looks like I will be returning the phone first thing tomorrow morning and buying the same phone again from PC world or similar. Unless anyone can advise a way around this before then which I doubt is possible, having read the posts here in this thread. I updated to 7.1.1 as soon as the phone said it was available. The great thing about UK consumer rights, law is that we are protected to allow us to return goods to the place of purchase for a full refund.
Completely absurd!
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Do EE sell them on pre-pay ?
They only sell them on contract. It's in their terms and conditions that they will only unlock a contract phone after its 6 months old.
Even if you bought the phone off someone else, it just means they sold you a phone that was originally a contract / upgrade.
If you bought it from a shop as NEW and unlocked or labelled as EE PAYG, take it back as the phone simply can not be PAYG on EE.
However if when you bought it and it was labeled as locked to EE then it is up to the store if they will take it back. You don't have an automatic right for a 'change of mind', you would have to prove you were missold.
Many of us have made the mistake ... Sadly
If they do accept the return, take it and buy an unlocked model from Carphone warehouse or PC World/Curry's. Good luck.
Sent from my Pixel using Tapatalk
If you own the phone and there's no balance why can't Verizon unlock it so that I can unlock the bootloader? I have a Tmobile Oneplus 6t as well and I purchased it outright and the TMobile Rep unlocked it for me. Has anyone ever called Verizon to unlock the Pixel?
I've used my pixel on T-Mobile without any issues.
mackentosh said:
If you own the phone and there's no balance why can't Verizon unlock it? I have a Tmobile Oneplus 6t as well and I purchased it outright and the TMobile Rep unlocked it for me. Has anyone ever called Verizon to unlock the Pixel?
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slimc84 said:
I've used my pixel on T-Mobile without any issues.
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That is true I am also using the Verizon variante on TMobile but what I'm saying is my TMobile OnePlus 6t came with a greyed out OEM Unlock option. So I called TMobile and told them I want the phone unlocked and they did it. I just had to factory reset the phone and the option was no longer greyed out. So I'm wondering why can't Verizon do the same for the Pixel? I mean I do own the phone out right no finance.
Verizon will not allow the bootloader unlock and I highly doubt any devs are looking into it either.
slimc84 said:
Verizon will not allow the bootloader unlock and I highly doubt any devs are looking into it either.
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That's stupid specially if I own the phone, it's like they still have control over it even though I own it. I guess that's what I get for being impatient and rushing to get the Pixel instead ordering it from Google and waiting on the shipping
I'm in the same boat but to be honest the whole point of a pixel in my opinion is to get a pure Google experience.. I don't have a valid reason to root to be honest. Also my work apps won't work on a rooted phone so might as well be bootloader locked
As I'm in Ireland and bought the 3xl while on a work trip on launch day I'm tempted to see if Verizon might unlock it for me.. really it's not making much difference to me
mackentosh said:
That's stupid specially if I own the phone, it's like they still have control over it even though I own it. I guess that's what I get for being impatient and rushing to get the Pixel instead ordering it from Google and waiting on the shipping
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So please elaborate. You bought the phone from Verizon to use on another network? How and why would you do that? If I wasn't on VZW I'd never get the phone from them... oh wait, did you buy it from BB, i.e. the VZW version on discount? If so you probably need to return it if it's still possible. If not then you are locked forever. Only way is to sell it and buy another. Yes, you own the phone but they own the discount you got from BB and basically you're screwed. Damn that sucks man.
bobby janow said:
So please elaborate. You bought the phone from Verizon to use on another network? How and why would you do that? If I wasn't on VZW I'd never get the phone from them... oh wait, did you buy it from BB, i.e. the VZW version on discount? If so you probably need to return it if it's still possible. If not then you are locked forever. Only way is to sell it and buy another. Yes, you own the phone but they own the discount you got from BB and basically you're screwed. Damn that sucks man.
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When I say I bought it outright I mean no discount, I paid just over $1000 for the pixel 3xl from best buy but it's all good I'll sell it and buy another one from google
Mine unlocked within 10 hours after purchase. I've read that all their phones were locked to Verizon before they're sold to prevent theft.
shawn605 said:
Mine unlocked within 10 hours after purchase. I've read that all their phones were locked to Verizon before they're sold to prevent theft.
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Your bootloader or your sims card,?
Homeboy76 said:
Your bootloader or your sims card,?
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He's talking about the SIM card.
VZW will not and has never unlocked a BL on any phone that had a locked BL. They say it protects their nerwork... More like they hate people hacking their apps and loosing money.
Last unlocked BL they sold was Nexus 6... Correct me, cuz I did zero research on this... Just my cloudy damaged memory
Sent from my Pixel 3 XL using Tapatalk
airmaxx23 said:
He's talking about the SIM card.
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Thread: Pixel 3 XL Questions and Answers...
Question: Will Verizon unlock the Pixel?
I thought that's what he meant, I asked for clarification.
As for the bootloader, no they will not. I just moved to Pixel 3 XL after getting an OG Verizon PIxel XL right after launch (actually immediately after the dePixel exploit was published or I would have purchased direct from Google or chose another phone). This same discussion along with the same "it's not fair since I own the device" arguments has been going on for years. Look at Huawei for evidence that bootloader locking is becoming more restrictive and not less. You can only purchase the device outright, and even they have discontinued the bootloader code request system. Eventually an exploit might come around, but maybe it won't. jcase pretty much said the original dePixel find was an accident, and it took another year and a half or so to find another for a phone that was already being replaced. Either take a risk that one will be found knowing that it might never come, or bite the bullet and buy a Google version or a 6T (where even if you get it at full price from T-Mobile you might have to wait to get BL and carrier unlock).
MArtyChubbs said:
VZW will not and has never unlocked a BL on any phone that had a locked BL. They say it protects their nerwork...
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Does it protect their network if I never accept any OTA updates because such updates could fix any exploits that eventually will be used to allow me to root the phone that I bought and own?
I mean, I'm just wondering what they would say/do if a lot of people start telling them point blank that they are going to boycott all security and other updates until they allow BL unlocking.
andy214 said:
Does it protect their network if I never accept any OTA updates because such updates could fix any exploits that eventually will be used to allow me to root the phone that I bought and own?
I mean, I'm just wondering what they would say/do if a lot of people start telling them point blank that they are going to boycott all security and other updates until they allow BL unlocking.
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Click to collapse
Easy answer. They don't care about consumer opinion until results are felt. They are concerned with brand, lawsuits , and corporate spending. Look at it this way, this thread was last posted on (by me) over a year ago, and there hasn't even been a sniff of an exploit or getting Big Red to change even once.
Once, a long time ago, Verizon carried bootloader unlockable phones. My Nexus 6 was from Verizon and it was fantastic. Google made a marketing decision for Verizon to push the Pixel OG exclusively, Verizon forced them to make a varient that could be locked down and full of Verizon crapware, just like every phone on their network. OG, 2, 3 and now 4, sold by Verizon will never get natively unlocked. The only hope would be a temp root solution and being able to toggle the unlock in developers options.
6 years ago unlocked "dev" phones weren't readily available, but Google sells an unlockable version now, with financing if you want, most people that want root just buy that.
mackentosh said:
When I say I bought it outright I mean no discount, I paid just over $1000 for the pixel 3xl from best buy but it's all good I'll sell it and buy another one from google
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Yea sell that for sure. I bought a new unlocked P3XL for 400.00 on Amazon last month.
Ok so here's the details... I speak to Sprint techs on a regular basis. (Used to work for Sprint many years ago). And according to them it's true that Sprint Pixel 3 and 3XL are not locked in any abnormal way that a simple Fastboot command will unlock them like normal. BUT if you have just purchased the phone and took advantage of the massive discount for leasing the phone , then you will be met with a Greyed out OEM UNLOCK just like Verizon and whoever else is locked. Only way to clear that and be able to switch OEM Unlock to on, is by paying the full remainder of your contract and they will unlock with an OTA. (I actually performed this on my friends 3XL so it's true). The question I'm asking is for people such as myself who didn't wanna cough up $700 , and took the 40% off if you sign up for 18mo lease. ... Is there anyone here who knows of a way to enable the OEM Unlock without Sprint Sim Unlocking it first?? The screen will tell you that "this option is unavailable on Network locked devices, consult your provider" ... Like is there a Z3x box, or Octoplus Box that can remove the network lock to flip that toggle? Fastboot will not accept any FLASH command without it being enabled. Or does someone know of a Shortcut master-style exploit to get me in the menu with the option being available?? Or hell is there a dirty network unlock even similar to the Carrier changing exploits from the Samsung phones that were Network locked... I searched here thoroughly and no one has mentioned it. Is there an ENGINEERING file for this phone ... For real .. I know it can be done but that's way above my pay grade.. any hints of a place to look.. something to flash.. I'm up for whatever .. I can brick this phone to **** and walk up to the counter and they will give me a new one.. so I'm not worried of possible errors... 50/50 is good enough success rate of any trick you may know. Thanks in advance
I'll do you one worse .. I had no clue until this evening that pixel 3 xl had more versions than Verizon and Google store . So one came up on one of those selling local apps and I checked to make sure the IMEI started with 99 and was clear.... Both were so this is great right??? Google Store version finally so I go buy it right away ..
I think the private Pyle staredown through the eyebrows before he goes insane in full metal jacket would properly describe my reaction as I find out I just purchased not only a locked bootloader pixel 3 XL but a network locked pixel 3 [email protected]#$%G XL...
I swear I'm done trying to pick through the different versions of Google's phones ... Just pony up the money and buy it from Google it's rediculous any other way .... So now what? Well I called Google support and sprint and got the usual go @#$® yourself run around ... So it's on me but a hard way to find out there are now network locked pixels out there ...... I had no idea and I follow this stuff much more than I should
I'll do you one worse .. I had no clue until this evening that pixel 3 xl had more versions than Verizon and Google store . So one came up on one of those selling local apps and I checked to make sure the IMEI started with 99 and was clear.... Both were so this is great right??? Google Store version finally so I go buy it right away ..
I think the private Pyle staredown through the eyebrows before he goes insane in full metal jacket would properly describe my reaction as I find out I just purchased not only a locked bootloader pixel 3 XL but a network locked pixel 3 [email protected]#$%G XL...
I swear I'm done trying to pick through the different versions of Google's phones ... Just pony up the money and buy it from Google it's rediculous any other way .... So now what? Well I called Google support and sprint and got the usual go @#$® yourself run around ... So it's on me but a hard way to find out there are now network locked pixels out there ...... I had no idea and I follow this stuff much more than I should
Unfortunately since it is a server side check/OTA to enable it there is no method currently to unlock the BL.
Been messing around with the Big Red version for a while now with no luck yet.....
Pixel 3 XL, haven't crashed it, YET
FernBch said:
Unfortunately since it is a server side check/OTA to enable it there is no method currently to unlock the BL.
Been messing around with the Big Red version for a while now with no luck yet.....
Pixel 3 XL, haven't crashed it, YET
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the sprint versions are abit different.. i was at sprint earlier snd checked em out.. the sprint p3xl says on the switch that it cannot be unlocked on carrier locked device or something rather..
vs. vzw i think says more along lines of connect to internet or contact carrier..
so maybe spr will get lucky and its tied to sim unlock vs. verizon being tied to imei?
also the spr versions have esim enabled too so they also got that goin for em at least
You could be right there. Unless the device is paid in full Sprint won't carrier unlock it, I think. At least that was how it was a few years back when I had Sprint.
Pixel 3 XL, haven't crashed it, YET
Well in the Sprint store they are setup so you can't mess with a bunch of stuff. I'm about to get one if y'all haven't done it yet.
Edit: So i got mine and its locked to sprint which is fine but i have to have it active for 50 days even though its not leased and technically not sprint's device. they have a promotion for a free line for employees for 12mo's so its just sitting. i got the pixel 4 and i like the 3xl better so im just testing the pixel 4 on my line but ill probably just switch back. too bad the pixel 4 is already bootloader unlocked.
Alright so I have the answers to everyone's question regarding the oem unlock. If you can get the carrier unlock completed you can oem unlock the phone. The downside is that there is some known issue and it requires Google to unlock it. I was working with Sprint for over 2 hours and then while on the phone with Sprint I did the chat with Google. It took 2 days and it just unlocked. I'm not sure if you need to have Sprint push the unlock first or what but that's it. Google did say there was a known issue on their end so this isn't something that's instant at the moment. Hopefully that helps everyone and I've explained everything.
cruckus said:
Alright so I have the answers to everyone's question regarding the oem unlock. If you can get the carrier unlock completed you can oem unlock the phone. The downside is that there is some known issue and it requires Google to unlock it. I was working with Sprint for over 2 hours and then while on the phone with Sprint I did the chat with Google. It took 2 days and it just unlocked. I'm not sure if you need to have Sprint push the unlock first or what but that's it. Google did say there was a known issue on their end so this isn't something that's instant at the moment. Hopefully that helps everyone and I've explained everything.
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Click to collapse
@cruckus
How did you set this process in motion? Does Sprint open a ticket with Google or something?
cruckus said:
Alright so I have the answers to everyone's question regarding the oem unlock. If you can get the carrier unlock completed you can oem unlock the phone. The downside is that there is some known issue and it requires Google to unlock it. I was working with Sprint for over 2 hours and then while on the phone with Sprint I did the chat with Google. It took 2 days and it just unlocked. I'm not sure if you need to have Sprint push the unlock first or what but that's it. Google did say there was a known issue on their end so this isn't something that's instant at the moment. Hopefully that helps everyone and I've explained everything.
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Click to collapse
I have a sprint pixel 3xl that I recently sim unlocked. The text below the greyed out oem unlock option previously said "unavailable on carrier locked devices", while it now says "please connect to wifi or contact your carrier". I am on Android 12 beta 2 and the carrier unlock was confirmed after a recent update form beta 1. Still can't unlock the Bootloader.
I would be doing the payment plan, not buying the entire device at once. I made the mistake of switching to verizon today and buying one, but after multiple calls to support they will not unlock the bootloader(I don't think they can either, its probably set with a factory image).
If it is purchased from the Google Store you can unlock the bootloader whether paid for outright or financed with their bank partner, Synchrony.
The Verizon version, purchased from Verizon or Best Buy CANNOT be unlocked.
fury683 said:
If it is purchased from the Google Store you can unlock the bootloader whether paid for outright or financed with their bank partner, Synchrony.
The Verizon version, purchased from Verizon or Best Buy CANNOT be unlocked.
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Click to collapse
Thank you for the response! I do have one follow-up question; If I put the phone on Verizon's network will it lock the bootloader?
I made the mistake of not researching before I bought one from Verizon this past weekend and ended up returning it, at a financial loss of $150. I just purchased one directly from Google yesterday.
JordanFromIT said:
Thank you for the response! I do have one follow-up question; If I put the phone on Verizon's network will it lock the bootloader?
I made the mistake of not researching before I bought one from Verizon this past weekend and ended up returning it, at a financial loss of $150. I just purchased one directly from Google yesterday.
Click to expand...
Click to collapse
No, using the phone on Verizon will not lock the bootloader or prevent you from unlocking it in the future.
JordanFromIT said:
Thank you for the response! I do have one follow-up question; If I put the phone on Verizon's network will it lock the bootloader?
I made the mistake of not researching before I bought one from Verizon this past weekend and ended up returning it, at a financial loss of $150. I just purchased one directly from Google yesterday.
Click to expand...
Click to collapse
My wife is rooted on Verizon.
I am rooted on Visible.
No issues.
JordanFromIT said:
I would be doing the payment plan, not buying the entire device at once. I made the mistake of switching to verizon today and buying one, but after multiple calls to support they will not unlock the bootloader(I don't think they can either, its probably set with a factory image).
Click to expand...
Click to collapse
At the Google store you can but the Verizon version. Don't do that, get the Google version.
Success! I'm rooted with a custom ROM after purchasing the phone from Google(unlocked version) and putting it on Verizon. I nearly had a heart attack in the Verizon store upon my first boot when "OEM Unlocking" was greyed out. Thankfully I just had to connect to WiFi, wait a couple minutes, then relaunch the settings app.
JordanFromIT said:
Success! I'm rooted with a custom ROM after purchasing the phone from Google(unlocked version) and putting it on Verizon. I nearly had a heart attack in the Verizon store upon my first boot when "OEM Unlocking" was greyed out. Thankfully I just had to connect to WiFi, wait a couple minutes, then relaunch the settings app.
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Click to collapse
Yes the phone has to check the IMEI against a database to determine if unlocking is allowed as the hardware and software are more or less identical out of the box.
Hello
Hopefully someone here can point me in the right direction for help or assist.
I purchased a unlocked Galaxy Z Fold3 off of Swappa.com. Ive purchased many of phone off this site and had no issues including this Fold3. When I got the phone i placed my T-Mobile sim in the phone and all was fine since the phone was unlocked. When T-Mobile pushed the Android 12 update out we all know it caused issues with the phones network. Since i did not purchase the phone from T-Mobile i sent my phone to Samsung so they could fix the issue. Since they knew of the issue with T-Mobile they replaced the motherboard of the phone. Well that sim locked the phone to the original carrier which i found out was Spectrum Mobile. Spectrum states they cannot unlock the phone because they cannot see the IMEI on their network. T-Mobile sees the IMEI on their network from when i used the phone before the update, but they stated that since the original carrier is Spectrum, they have to unlock the phone. Samsung states that one or the other will have to unlock the device because they do not have carrier unlock codes even though they replaced the motherboard which cause the phone to lock again. After weeks of the back and forth i paid a site to give me a unlock code for the phone via Spectrum Mobile. the code they sent did not work and they refunded me my money. But now im stuck with a brick unless i get a Spectrum Mobile account. The phone works fine on their network but i refuse to get their internet service so i can get a mobile account just to use the phone.
Anyone have any advice as to how i can get the phone unlocked again? I reached out to the person i purchased the device from and they didnt have the unlock code. Also the IMEI is clean because Samsung, Spectrum, and T-Mobile checked it.
Right now, you can either pay for an unlocking service or, and this is the REALLY hard part, wait until Spectrum's IMEI Database is updated with the new IMEI for your device. This will come from Samsung when they Sync, but no telling how often that is.
The bad thing is, it can take weeks or a month or more. No one knows.
If you are in need RIGHT NOW, I would look for a good Unlock Service and pay them, but it can also take a while with how new these phones are.
Talderon said:
Right now, you can either pay for an unlocking service or, and this is the REALLY hard part, wait until Spectrum's IMEI Database is updated with the new IMEI for your device. This will come from Samsung when they Sync, but no telling how often that is.
The bad thing is, it can take weeks or a month or more. No one knows.
If you are in need RIGHT NOW, I would look for a good Unlock Service and pay them, but it can also take a while with how new these phones are.
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Do you know of any good reliable unlock services?
MAC20 said:
Do you know of any good reliable unlock services?
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I would suggest one, but I have not used one in so long I can't really suggest one. Sorry.
Talderon said:
I would suggest one, but I have not used one in so long I can't really suggest one. Sorry.
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Thanks
MAC20 said:
Hello
Hopefully someone here can point me in the right direction for help or assist.
I purchased a unlocked Galaxy Z Fold3 off of Swappa.com. Ive purchased many of phone off this site and had no issues including this Fold3. When I got the phone i placed my T-Mobile sim in the phone and all was fine since the phone was unlocked. When T-Mobile pushed the Android 12 update out we all know it caused issues with the phones network. Since i did not purchase the phone from T-Mobile i sent my phone to Samsung so they could fix the issue. Since they knew of the issue with T-Mobile they replaced the motherboard of the phone. Well that sim locked the phone to the original carrier which i found out was Spectrum Mobile. Spectrum states they cannot unlock the phone because they cannot see the IMEI on their network. T-Mobile sees the IMEI on their network from when i used the phone before the update, but they stated that since the original carrier is Spectrum, they have to unlock the phone. Samsung states that one or the other will have to unlock the device because they do not have carrier unlock codes even though they replaced the motherboard which cause the phone to lock again. After weeks of the back and forth i paid a site to give me a unlock code for the phone via Spectrum Mobile. the code they sent did not work and they refunded me my money. But now im stuck with a brick unless i get a Spectrum Mobile account. The phone works fine on their network but i refuse to get their internet service so i can get a mobile account just to use the phone.
Anyone have any advice as to how i can get the phone unlocked again? I reached out to the person i purchased the device from and they didnt have the unlock code. Also the IMEI is clean because Samsung, Spectrum, and T-Mobile checked it.
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I have an Unlocked Fold 3 also now using the T-Mobile network and keep experiencing network connectivity issues. In placed where I used to get good 5G signal now I only get LTE and sometimes my data connection drops to H or H+, sometimes just R for roaming.
So they believe the Android 12 update killed the Motherboard in our phones for T-Mobile? Also how long did it take to get your phone back from Samsung after the repair?
BigMosley said:
I have an Unlocked Fold 3 also now using the T-Mobile network and keep experiencing network connectivity issues. In placed where I used to get good 5G signal now I only get LTE and sometimes my data connection drops to H or H+, sometimes just R for roaming.
So they believe the Android 12 update killed the Motherboard in our phones for T-Mobile? Also how long did it take to get your phone back from Samsung after the repair?
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Samsung sent me a shipping label that was two day shiping to them. it took about a week or so to get back. Yes, something with the T-Mobile Android 12 update caused an issue where Samsung has been replacing the mother board of the phones. I found out when i was looking on T-Mobiles forums and a person stated that is what fixed theres. So i contacted Samsung and told them about the Andorid 12 update causing the issue and they had me send it in since they knew of the issue.
MAC20 said:
Samsung sent me a shipping label that was two day shiping to them. it took about a week or so to get back. Yes, something with the T-Mobile Android 12 update caused an issue where Samsung has been replacing the mother board of the phones. I found out when i was looking on T-Mobiles forums and a person stated that is what fixed theres. So i contacted Samsung and told them about the Andorid 12 update causing the issue and they had me send it in since they knew of the issue.
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Thanks for the quick reply. I have had my Fold 3's screen fixed in the same day by going to a local UBreakiFix, any idea if they can also do the Motherboard swap out?
BigMosley said:
Thanks for the quick reply. I have had my Fold 3's screen fixed in the same day by going to a local UBreakiFix, any idea if they can also do the Motherboard swap out?
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im not sure. you may have to call them to see.
MAC20 said:
im not sure. you may have to call them to see.
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I'm going your route and sending in the phone to Samsung. I even noted others online shared the same experience I am having and the motherboard was replaced.
Talderon said:
Right now, you can either pay for an unlocking service or, and this is the REALLY hard part, wait until Spectrum's IMEI Database is updated with the new IMEI for your device. This will come from Samsung when they Sync, but no telling how often that is.
The bad thing is, it can take weeks or a month or more. No one knows.
If you are in need RIGHT NOW, I would look for a good Unlock Service and pay them, but it can also take a while with how new these phones are.
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@Talderon ive tried two unlock companies so far and neither have been able to unlock the phone. The person i bought it from wants me to mail it back so they can unlock it with a pc. Not going to happen so i won't get it back LOL. I think im just going to get on a friends Spectrum Mobile account and wait 30 so they can unlock it. Think thats my only choice.
If I'm on Google Fi (Which is T-Mobile) is it better for me to get the T-Mobile version of the phone off of Swappa/eBay so I don't run into these issues?
Just buy the samsung unlocked version and then flash the t mobile rom to I have the u1 one version I never had any issues with using t mobile on my z fold 3 and you need the rom bc its helps with towers bc I was using verzion rom on t mobile and I didn't get all the service or 5g uc always buy us unlocked version never buy carrier ones bc it's just easier to flash the rom you need than buy the carrier one bc it's can be relocked at any time bc when I bought t mobile version s21 it's locked the phone so beware
livejamie said:
If I'm on Google Fi (Which is T-Mobile) is it better for me to get the T-Mobile version of the phone off of Swappa/eBay so I don't run into these issues?
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Don't buy off swappa you get better deal on ebay bc you have money back guarantee
MAC20 said:
Hello
Hopefully someone here can point me in the right direction for help or assist.
I purchased a unlocked Galaxy Z Fold3 off of Swappa.com. Ive purchased many of phone off this site and had no issues including this Fold3. When I got the phone i placed my T-Mobile sim in the phone and all was fine since the phone was unlocked. When T-Mobile pushed the Android 12 update out we all know it caused issues with the phones network. Since i did not purchase the phone from T-Mobile i sent my phone to Samsung so they could fix the issue. Since they knew of the issue with T-Mobile they replaced the motherboard of the phone. Well that sim locked the phone to the original carrier which i found out was Spectrum Mobile. Spectrum states they cannot unlock the phone because they cannot see the IMEI on their network. T-Mobile sees the IMEI on their network from when i used the phone before the update, but they stated that since the original carrier is Spectrum, they have to unlock the phone. Samsung states that one or the other will have to unlock the device because they do not have carrier unlock codes even though they replaced the motherboard which cause the phone to lock again. After weeks of the back and forth i paid a site to give me a unlock code for the phone via Spectrum Mobile. the code they sent did not work and they refunded me my money. But now im stuck with a brick unless i get a Spectrum Mobile account. The phone works fine on their network but i refuse to get their internet service so i can get a mobile account just to use the phone.
Anyone have any advice as to how i can get the phone unlocked again? I reached out to the person i purchased the device from and they didnt have the unlock code. Also the IMEI is clean because Samsung, Spectrum, and T-Mobile checked it.
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See you shouldn't buy carrier phones don't do that bc you always have issues and it's hard to find unlocking service just resell the phone and just buy you unlocked us version off ebay and then flash t mobile rom and you be good and then you don't never have to worry about having a brick