I forgot my Google password andi reset my phone so now I can't get through the phones gmail login and I can't use it. I saw videos where I can use an otg cable but it didn't work because it wasn't going into the file browser so I can't install the app that bypasses it. Also is there any way I can do it using my computer and adb commands or whatever they're called. If I can't fix it my self should I take the phone to T-Mobile I bought the phone this month and I think they should be able to fix it or replace/exchange it.
xjumpman45 said:
I forgot my Google password andi reset my phone so now I can't get through the phones gmail login and I can't use it. I saw videos where I can use an otg cable but it didn't work because it wasn't going into the file browser so I can't install the app that bypasses it. Also is there any way I can do it using my computer and adb commands or whatever they're called. If I can't fix it my self should I take the phone to T-Mobile I bought the phone this month and I think they should be able to fix it or replace/exchange it.
Click to expand...
Click to collapse
All Android phones require a Gmail account. Replacing the phone will not fix your issue. Go to Gmail.com on your computers browser and go through the Google forgotten password link or just create a new account. This is not an XDA issue it is a Google support issue.
jmc302005 said:
All Android phones require a Gmail account. Replacing the phone will not fix your issue. Go to Gmail.com on your computers browser and go through the Google forgotten password link or just create a new account. This is not an XDA issue it is a Google support issue.
Click to expand...
Click to collapse
Well I don't know my account details so that won't work for it. Do I do the method with the otg cable and installing an app that bypasses it. I get stuck where you put the USB into the phone and the file browser is supposed to start up, but for me the browser doesn't start up.
xjumpman45 said:
Well I don't know my account details so that won't work for it. Do I do the method with the otg cable and installing an app that bypasses it. I get stuck where you put the USB into the phone and the file browser is supposed to start up, but for me the browser doesn't start up.
Click to expand...
Click to collapse
Gonna be completely honest here your story and questions seem pretty shady. You need to contact Google to get into your account, you probably won't get assistance here bypassing a security feature like that.
Benn00 said:
Gonna be completely honest here your story and questions seem pretty shady. You need to contact Google to get into your account, you probably won't get assistance here bypassing a security feature like that.
Click to expand...
Click to collapse
I already did I'm working with them. If you are trying to imply that I have stole this phone I did not.
Where's the receipt?
Pp.
xjumpman45 said:
Well I don't know my account details so that won't work for it. Do I do the method with the otg cable and installing an app that bypasses it. I get stuck where you put the USB into the phone and the file browser is supposed to start up, but for me the browser doesn't start up.
Click to expand...
Click to collapse
As I already stated, you need to contact Google support for your issue. There is no one on XDA that will help you with this issue. It is an account problem.
@xjumpman45,
Google's Factory Reset Protection is there to help protect against devices being stolen or appropriated by those who don't own the device. It is a valuable protection but it does unfortunately come with some annoyances. I personally have been locked out of my own device due to some quirks with FRP. If you legitimately own the device you should also own (or have access to) the Google account that was used to activate the device. There are various resources available online that will help you bypass the FRP in a legitimate situation, fortunately these bypasses don't often work for those with less than legitimate situations.
Unfortunately we cannot help you remember your password or unlock your Google account. You'll need to take care of that. If you are unable to remember the password for the account there is a "Need help?" link directly on the Gmail sign in page, it will walk you through the process of resetting your password.
My response covers all the bases as far as the help that XDA is able to provide. Please do not post on this issue again. I have closed both threads you created to stop further discussion.
Thank you,
Rwilco12
First of all, this is my first post in XDA so I'm really not sure if this is the right topic place thingy... Sorry.
I had bought this Sony Xperia T2 Ultra like around 2 years back. And had configured a SIM Pin and all the security thingies, etc immediately because my last android was stolen :3
I never needed to use it though but now a friend of mine's phone got stolen, thus I became more alert and wanted to set up a SIM Lock PIN (I had totally forgot that I even had a PIN before). So when I try to put a new SIM PIN, I found out that there is already a PIN set up and thus I try to guess what PIN I could've set. I had three tries, I lost 2 of them and now I just got only one try. I'm scared to guess again, because if my phone gets locked and I never remember the PIN, then it's gon' be a big problem for me. I don't want to format the phone or anything because I've got important documents on my phone, and lots of apps. It's going to be a nuisance. Let me clear that the phone does belong to ME, I even have the bill and everything. I just want to recover the PIN or change it in some way without having to format my phone.
2nd is probably a small issue but I'm having a problem with my Gmail. See, my ex-girlfriend's android and my android had all the google services linked up to my gmail. Including the Gmail app that I use my Facebook with. It still was the same way after we had broken up and I didn't had the "gmail app logged in" in mind. A few days back, my Facebook account was hacked and random thingies were posted from my account. I'm guessing she probably used the forgot password option in FB and used the gmail app to change my password. I recovered my FB, and then immediately changed my gmail password, used the "log out from all google services" in the gmail website. But I was just checking my laptop, and I can see that the gmail is still logged in automatically on my laptop whenever I open the website. So I'm thinking maybe it's still logged in her gmail app too. Can someone help me out with this too? :3
Thanks a lot in advance ! :highfive:
Hello, as I am now aware after the fact, I did a lock boot loader 'factory' reset thinking that wiped he phone, I sold it, and now I guess it needs my login to proceed. Question 1 is, is there any bypass for this? 2. Is there a safe way to temporarily give him a temp password or something? Appreciate your help
I do have 2 step verify turned on
GHII said:
Hello, as I am now aware after the fact, I did a lock boot loader 'factory' reset thinking that wiped he phone, I sold it, and now I guess it needs my login to proceed. Question 1 is, is there any bypass for this? 2. Is there a safe way to temporarily give him a temp password or something? Appreciate your help
Click to expand...
Click to collapse
If you change you password now, he will have to wait 72 hours. So you could do that and you could give it to him over the phone, give him about two seconds to enter it and then you change it on your end.
Or you could do it with your current password, but you probably used it elsewhere.
But that is risky. He could just log in via computer and change it and own your account.
Can you meet him in person?
Or he sends it back to you.
Those are the only options I know of.
GHII said:
Hello, as I am now aware after the fact, I did a lock boot loader 'factory' reset thinking that wiped he phone, I sold it, and now I guess it needs my login to proceed. Question 1 is, is there any bypass for this? 2. Is there a safe way to temporarily give him a temp password or something? Appreciate your help
---------- Post added at 07:19 PM ---------- Previous post was at 06:53 PM ----------
[/COLOR]
TonikJDK said:
If you change you password now, he will have to wait 72 hours. So you could do that and you could give it to him over the phone, give him about two seconds to enter it and then you change it on your end.
Or you could do it with your current password, but you probably used it elsewhere.
But that is risky. He could just log in via computer and change it and own your account.
Can you meet him in person?
Or he sends it back to you.
Those are the only options I know of.
Click to expand...
Click to collapse
It's 24 hours now, instead of 72.
Click to expand...
Click to collapse
I've been in the same situation with previous my phone. My way around it was to enable 2-Step Authentication and give him my password and approve the login on my end immediately after that, I changed my password and didn't have to worry about him accessing anything from there.?
Sent from my Pixel XL
There is a workaround out there for marshmallow that may work on Nougat. I won't link it though, sorry. But if you search hard enough...
It's a security thing.
Rydah805 said:
I've been in the same situation with previous my phone. My way around it was to enable 2-Step Authentication and give him my password and approve the login on my end immediately after that, I changed my password and didn't have to worry about him accessing anything from there.?
Click to expand...
Click to collapse
Pure genius.
TonikJDK said:
Pure genius.
Click to expand...
Click to collapse
My daughter tapped my screen at the end adding the question mark lol but yeah, worked great. And once I changed the password, it logs the phone out. I of course had the password change ready at a click while reading him my old password.
Sent from my Pixel XL
Cant he just log in to his google account and go to his list of devices and remove that device from his google account ? If he removed it from his google account should not someone else be able to add their google account to it ? I"am curious on this to as I will be selling my one pixel xl as I got a 128 to replace it.
On Htc devices normally you can do a RUU and it will put it back to 100% stock removing your google account, but yeah this is no Htc unfortunately it is but its not lol.
M9guy said:
Cant he just log in to his google account and go to his list of devices and remove that device from his google account ? If he removed it from his google account should not someone else be able to add their google account to it ? I"am curious on this to as I will be selling my one pixel xl as I got a 128 to replace it.
On Htc devices normally you can do a RUU and it will put it back to 100% stock removing your google account, but yeah this is no Htc unfortunately it is but its not lol.
Click to expand...
Click to collapse
None of that will work.
It's called FRP. Factory Reset Protection. It is to stop exactly what you describe if someone steals it. Can't reset it and use it. You have to manually remove the Google account before you reset it and sell it.
TonikJDK said:
None of that will work.
It's called FRP. Factory Reset Protection. It is to stop exactly what you describe if someone steals it. Can't reset it and use it. You have to manually remove the Google account before you reset it and sell it.
Click to expand...
Click to collapse
Well yeah that is a given I figured besides removing your account from the device you had to log in to google.com and remove the device id from your google account on line.
TonikJDK said:
None of that will work.
It's called FRP. Factory Reset Protection. It is to stop exactly what you describe if someone steals it. Can't reset it and use it. You have to manually remove the Google account before you reset it and sell it.
Click to expand...
Click to collapse
I believe it will work. If he logs in to his google account on his computer he can find the devices attached to his account and remove that device id from his google account then the guy that bought the phone can remove his google account from the phone and put his own google account on the phone. The guy just needs to remove the device id off of his google account on line then the purchaser can add his own google account.
There's not a single response from original poster. I would give this one a wide berth with respect to suggestions by community dogooders.
Thanks for all the suggestions! I guess no bypass exists for the latest version of Nougat, I offered to pay shipping both ways so that I can properly wipe the phone, but he doesn't trust I will send it back?..hmmm..
Under devices in my Google Account I can "Remove account access", what will this do, this almost sounds like it will solve the problem but Im not sure exactly what this means. Will it not allow that phone to access my account any more or will it un-attach my account from the phone so that He can use it? Thanks again for all your help, lots of good suggestions
Edit: Im going to try Rydah's method...2 step verify, give pword, authorize from my phone, then change password back
GHII said:
Thanks for all the suggestions! I guess no bypass exists for the latest version of Nougat, I offered to pay shipping both ways so that I can properly wipe the phone, but he doesn't trust I will send it back?..hmmm..
Under devices in my Google Account I can "Remove account access", what will this do, this almost sounds like it will solve the problem but Im not sure exactly what this means. Will it not allow that phone to access my account any more or will it un-attach my account from the phone so that He can use it? Thanks again for all your help, lots of good suggestions
Click to expand...
Click to collapse
I"am not sure what that is, but didnt you have a sec tion that listed attached devices ? I have had that option on my google account and I did physically remove a phone that I was selling. I believe it was like a year ago. If you cant find it maybe you can get support from google such as online support. Honestly I think the option to remove the device is in your account settings when logged in to your google account through a browser such as google chrome or firefox.
Next time, remove any screen lock security on the phone, reboot, then do your factory reset. This will allow anyone to setup the used phone under their credentials.
tyea said:
Next time, remove any screen lock security on the phone, reboot, then do your factory reset. This will allow anyone to setup the used phone under their credentials.
Click to expand...
Click to collapse
That alone will NOT bypass FRP. He has to remove his Google Account under Settings > Accounts before doing a factory reset. After that, I always go back and make sure I can set the phone up while skipping the Google Account login.
Mr. Orange 645 said:
That alone will NOT bypass FRP. He has to remove his Google Account under Settings > Accounts before doing a factory reset. After that, I always go back and make sure I can set the phone up while skipping the Google Account login.
Click to expand...
Click to collapse
^^^^
You would think they would implement a feature that allows you to remove the lock remotely. For example with icloud's find my iPhone you can go to iCloud.com and remove a device if you want to.
Flash-all.bat before you sell the phone and all will be well. Hopefully you do this going forward for anew new sales, lol.
Can't you just remote wipe the phone from the android device manager webpage?
Been a long time since I've posted here!
My grandpa has a Samsung Galaxy J2 Prime. Its his first smart phone, and despite "easy mode" he managed to screw up a bunch of settings. He decided to do a factory reset, however now the phone requires that you "Verify your account" by entering the gmail password associated with his account.
He does not know this password, nor did he set up any secondary verification.
The phone is on my Tmobile account (that I activated). Is there any way to recover the phone or perhaps root it? The people at the Tmo store basically told me its bricked because of this "safety feature".
I see that there are a number of ROM's out there, but I cannot enter the developer option since the phone is stuck in google setup.
Any ideas would be really appreciated, thank you
hipower9 said:
Been a long time since I've posted here!
My grandpa has a Samsung Galaxy J2 Prime. Its his first smart phone, and despite "easy mode" he managed to screw up a bunch of settings. He decided to do a factory reset, however now the phone requires that you "Verify your account" by entering the gmail password associated with his account.
He does not know this password, nor did he set up any secondary verification.
The phone is on my Tmobile account (that I activated). Is there any way to recover the phone or perhaps root it? The people at the Tmo store basically told me its bricked because of this "safety feature".
I see that there are a number of ROM's out there, but I cannot enter the developer option since the phone is stuck in google setup.
Any ideas would be really appreciated, thank you
Click to expand...
Click to collapse
Brings back memories.
Sorry to say that I've been in your situation trying to fix my boss' daughter's phone haha
I'm sure there is a way to remove that "feature" so that it will never ask you to "confirm" your previous google account, but I do not know the method.
I took it to a repair center, the guy obviously didn't tell me how he did it (all I know is that he hooked it up with a USB cable and did something with the computer)
So there is a way but I researched and got nothing, this is a well hidden secret, maybe.
A good friend of mine passed away last October and his Wife is trying to unlock his phone to see if there is any last messages or pictures she does not have. His phone is disconnected and has been off and not received an OST update since at least October 10 2019.
Here are a few idea's / things I have tried
1] Reached out to a friend that works at google and offered to provide a death certificate but was told under no circumstances would they unlock his account.
2] Tried to recover his gmail login because I have access to his secondary email account but he never used the google account to send emails so no idea what login his account is even under.
What I am looking for is any additional ideas or suggestions. I found a tool called Dr. Fone that sounds like it might be able to remove the PIN without wiping his phone. Has anyone used this app before and had luck? Are there any other ideas or workarounds I am not thinking of?
Thanks in advance
Dan
Unless the wife can remember his pin or his google account password you're likely out of luck. You might as well try the Dr. Fone software, though I've never heard of it, especially as Google will not help anyone for security reasons.
Curious
I can sometimes brake into my password in my cell by trying over a few times and causing a glitch, just try until it has an error. Also by any chance did she ever use a regular computer at her phone login or maybe send someone an email so you can at least get the address? If you can find the address it is usually pretty easy to get a password so if she had written it or sent an email or anything that is a great start.
You would have more luck with the Google in reality...starting here: https://support.google.com/accounts/troubleshooter/6357590?hl=en#ts=6357650