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This thread is for M5 users who have bugs or issues when using Xperia M5 so we know we are not the only one facing it. If possible please include fixes for the issues if there's any.
So far the bugs I've found:
1. Camera shutter lag
According to other threads, this is a known issue because of the Xperia M5 image processor or something like that. Not a big issue though but it's bugging me a bit
Solution: None
2. Phone will lag if phone gets hot
Basically I was excited when I read about the Xperia M5 specs. I was using a rooted Xperia Z1 before this and I never remember when my Z1 gets laggy because it hardly lags. Xperia Z1 is using quadcore so I expect Xperia M5 to perform better with octacore but i guess i was wrong..
Solution: Restart the phone often. At least once a day
Issue with Xperia M5
My phone switches off suddenly even when it is sufficiently charged. It doesn't start unless connected to charger, battery percentage after connecting to charger shows it was sufficient to keep phone on. This is very irritating and disappointing. I can not use phone unless I find charger when phone switches off like that. I have already did factory reset but this problem is not resolved. I am not sure whether this is software or hardware issue. I am frustrated that after spending such high amount phone is not up to the mark :crying:
Many people are talking about this issue but there is no resolution mentioned in those posts. Some say, it is because issue with Android 5.0. If that is the case, I seriously hope Sony releases Android 6.0 update asap.
tracemenot said:
My phone switches off suddenly even when it is sufficiently charged. It doesn't start unless connected to charger, battery percentage after connecting to charger shows it was sufficient to keep phone on. This is very irritating and disappointing. I can not use phone unless I find charger when phone switches off like that. I have already did factory reset but this problem is not resolved. I am not sure whether this is software or hardware issue. I am frustrated that after spending such high amount phone is not up to the mark :crying:
Many people are talking about this issue but there is no resolution mentioned in those posts. Some say, it is because issue with Android 5.0. If that is the case, I seriously hope Sony releases Android 6.0 update asap.
Click to expand...
Click to collapse
I am encountering the same issue too. I am doing a PC companion repair now in hope that it may solve the problem. I also find that sometimes it fail to read my 64gb Class 10 sd card when my Z1 can handle it without any problem.
I suspect that it's all down to mediatek processor. Probably it can't handle heavy use and it gets hot pretty fast. It could be that it's overheating and it triggered the phone to off on it's own. I am going to feedback to @Sony if the problem still persist after repairing from PC companion.
It's disappointing that the specs looks so fascinating on paper but the phone's performance is not up to expectation. We're talking about octa core 2.0 ghz processor, not Z1's quad core processor which unexpectedly perform better than M5.
I have the same problem with my M5.. randomly turns off and won't turn on again unless it is "jumpstarted" with a usb cable.. it doesn't happen often (once a week maybe) but it is still a concern. It basically acts like the battery has run out, when you plug the usb cable in the notification light is red like it is when your battery is low... but it had 80% charge!
The other issue I noticed is the touchscreen spazzes out when it is connected to the charger, that may be a heat related issue, I don't often use it when plugged in so I'd almost forgotten about that problem.
Apart from these two minor complaints it's a really good phone, I'd even say I'm impressed. Half the price of a flagship.
I still believe it's software issu, because I read about Nexus 3 having same issue when updated to Android 5.0. Fortunately, for me there's no overheating issue. I tried using Pc companion and there is a firmware update available for this phone, but when I tried installing it, it gives 'Unfortunately, update service was stooped' message repeatedly when Pc companion tries to shut down phone to install update. Hard reset, Upper volume key and power button doesn't work for me. Not sure whether this update will resolve my issue and how to install it otherwise. Looking forward for suggestions on how to install updates and whether it helped.
firdyRAY said:
I am encountering the same issue too. I am doing a PC companion repair now in hope that it may solve the problem. I also find that sometimes it fail to read my 64gb Class 10 sd card when my Z1 can handle it without any problem.
I suspect that it's all down to mediatek processor. Probably it can't handle heavy use and it gets hot pretty fast. It could be that it's overheating and it triggered the phone to off on it's own. I am going to feedback to @Sony if the problem still persist after repairing from PC companion.
It's disappointing that the specs looks so fascinating on paper but the phone's performance is not up to expectation. We're talking about octa core 2.0 ghz processor, not Z1's quad core processor which unexpectedly perform better than M5.
Click to expand...
Click to collapse
Seems the battery and the connecting cable issue,as my M5 already sent for repair, and the service center replaced these things at the end.
Algebra the Bard
Hi, I'm also encountering the same problem here. They've actually changed 2 new phones for me due to the 2nd M5 that they changed for me has flaw at its screen. I've encountered microphone and speaker problem immediately at that moment when i got my 3rd M5. Immediately, they software update it for me. But problem doesn't stop there. I've been going in and out Sony Centre and SOny Service centre and the rude seller says that I'm the only customer whom is complaining. After sending in to the factory, they changed my CPU, but problem still arise. Previously, it was just the 2nd sim slot that couldn't detect my sim card, microphone and speaker problem, but now, my phone has been shutting down almost everyday and it is unable to be turned on unless is connected to a power supply. It has gone severe as it shut down 7times a day. Imagine if I didn't bring my power bank out with me, and i'm in an emergency, that must be crazy.! For my first M5, it has problem with its camera and also the microphone and speaker. It shuts down whenever is slightly hot. But for my M5 now, it shuts down whenever it feels like to. I'm definitely annoyed and irritated!
i have purchased sony xperia m5 dual.. i also facing camera issues. its 21.5 MP but pictures are not clear and very blurred .also my firmware build is latest 30.B.1.33. sony needs to fix this camera problem ASAP..
tracemenot said:
My phone switches off suddenly even when it is sufficiently charged. It doesn't start unless connected to charger, battery percentage after connecting to charger shows it was sufficient to keep phone on. This is very irritating and disappointing. I can not use phone unless I find charger when phone switches off like that. I have already did factory reset but this problem is not resolved. I am not sure whether this is software or hardware issue. I am frustrated that after spending such high amount phone is not up to the mark :crying:
Many people are talking about this issue but there is no resolution mentioned in those posts. Some say, it is because issue with Android 5.0. If that is the case, I seriously hope Sony releases Android 6.0 update asap.
Click to expand...
Click to collapse
Same problem here with my fiancée's new M5, temporary fix is to only allow GSM network, no LTE or WCDMA. After this it never crashes, it only does this when the LTE/WCDMA signal goes bad and if you won't allow those networks then the phone won't lock up. Does anyone know if it helps at all to take it to service under warranty, or just wait for the update? If it's not repairable I guess we have to try to return the phone completely.
My Xperia M5 Dual needs about 0.5 and 2 seconds to save the image. This is really annoying !
When I set my Class 10 SD Card as picture folder instead of the internal storage, the save time doesn't change.
Is this the shutter lag everyone talks about ?
M5 switching off
Like many others on this thread, I have the switch off at random and needs a cable to restart thing. I'm going to try switching off the LTE, and see if that helps at all. But thus far, it shuts off when it's in my pocket, at other times when I receive phone calls. It's really very frustrating. Though it's a mid range phone, $525 is expensive for someone who is a student. I probably would have stayed Samsung if they didn't get rid of expandable storage in the S6 models.
I was so happy with my Xperia z1 tablet, and it's reliability, that I thought this Sony M5 would be the same. But alas, it isn't. I really hope upgrading to Android 6.0 will help. But I'm not holding my breath.
I also got the randomly turns off and won't turn on again unless it is "jumpstarted" issue, I rang Sony Mobile australia, and they told me to try "safe mode" without any app installed. Sound like a crazy idea. I only have facebook, instagram , whatsapp and camscanner installed. And all the google apps updated, and uninstalled all those PSN , and sony stuff. I told Sony Mobile Australia that it is a known issue eg: this post, gmsarena , few chinese / taiwanese post like mobile01 , and chinatimes have at least a few users on each forum/website complaining the same issue. It is even on taiwanese newspaper.
1 of my friend in Hong Kong also got the same issue with his M5.
Did you find any solution for this? my Xperia M5 keeps shutting off as well
tracemenot said:
My phone switches off suddenly even when it is sufficiently charged. It doesn't start unless connected to charger, battery percentage after connecting to charger shows it was sufficient to keep phone on. This is very irritating and disappointing. I can not use phone unless I find charger when phone switches off like that. I have already did factory reset but this problem is not resolved. I am not sure whether this is software or hardware issue. I am frustrated that after spending such high amount phone is not up to the mark :crying:
Many people are talking about this issue but there is no resolution mentioned in those posts. Some say, it is because issue with Android 5.0. If that is the case, I seriously hope Sony releases Android 6.0 update asap.
Click to expand...
Click to collapse
Did you find any solution for this? my Xperia M5 keeps shutting off as well
Mine is:
Every time I take picture with rear camera, with manual settings, the phone suddenly hangs, not responding at all. I have to restart it so it would work again. Any solution to this? Please reply. One reason I bought this phone because of its camera.... Z Ultra is a big go down for camera sector so I bought the M5 for the camera. Thanks.
kuratenshi said:
Like many others on this thread, I have the switch off at random and needs a cable to restart thing. I'm going to try switching off the LTE, and see if that helps at all. But thus far, it shuts off when it's in my pocket, at other times when I receive phone calls. It's really very frustrating. Though it's a mid range phone, $525 is expensive for someone who is a student. I probably would have stayed Samsung if they didn't get rid of expandable storage in the S6 models.
I was so happy with my Xperia z1 tablet, and it's reliability, that I thought this Sony M5 would be the same. But alas, it isn't. I really hope upgrading to Android 6.0 will help. But I'm not holding my breath.
Click to expand...
Click to collapse
uccoffee.forum said:
I also got the randomly turns off and won't turn on again unless it is "jumpstarted" issue, I rang Sony Mobile australia, and they told me to try "safe mode" without any app installed. Sound like a crazy idea. I only have facebook, instagram , whatsapp and camscanner installed. And all the google apps updated, and uninstalled all those PSN , and sony stuff. I told Sony Mobile Australia that it is a known issue eg: this post, gmsarena , few chinese / taiwanese post like mobile01 , and chinatimes have at least a few users on each forum/website complaining the same issue. It is even on taiwanese newspaper.
1 of my friend in Hong Kong also got the same issue with his M5.
Click to expand...
Click to collapse
Balabytes said:
Did you find any solution for this? my Xperia M5 keeps shutting off as well
Click to expand...
Click to collapse
For the irritating auto-shutdown error, i manage to solve it when i changed the settings in network.
Settings > More > Mobile Networks > Preferred network type > Change to [GSM only]
I haven't had any auto-shutdown error from then on. Just remember to reboot phone often.
Whenever I tap the battery usage button in Power Management settings, "Unfortunately, Settings has stopped" pops up. And the battery drains too fast without even turning the screen on. Hope Marshmallow fixes these. Oh, and there's the weird Snapchat camera bug that crashes both the cameras and can't be used by other apps as well.
Anyone got a solution for the snapchat bug? It happens quite often that I can't use the app at all.
My m5 cannot fully charged, it's always stuck in 87%
anyone have the same issue?
PS: how long does it takes to charge the phone from empty to fully charged ?
Sim Card Slot 2 problem
My M5 has only 2 problems so far:
1) The Sim Card Slot 2 suddenly can't detect my sim card. (Previously works just fine and the sim card is in good condition too.) Any solution on this??? :crying:
2) The Market App always auto close and jump back to homescreen.
Luckily, so far, my phone has no any auto-shutdown problem, etc. even I set it to LTE in network.
same a you
battery problem too, hope sony release new update fix
Hi,
I updated my A5 2017 at the start of this month to latest version ending with QE2 and I immidietly noticed that the battery goes down really fast. Before it could last 2 and more days, now only one. Any solution, I contacted samsung but they just don't really care. Any solution or anybody having similar problem?
Funny...
There was a similar problem here with some A3's, but I think the same apply to you.
https://forum.xda-developers.com/samsung-a-series-2017/help/galaxy-a3-poor-battery-life-t3615839
I hope it helps
this is why i always hold back on software updates, i may be crazy but i think after the first few months they deliberately update and give worse battery so you think your phone is bad and need to upgrade. i still have the original software version on my a5 and am getting 8+ SoT sometimes 10+.
Please update if you find the problem or fix the issue
i am planning to buy myself a Samsung tab s.
but i heard that there is alot of problems with this tablet, are they true?
like the bootloop after updating or screen flicking etc..
Does these problems happen to every single tab s device or just some?
because when i get the tab s i want to upgrade it to 6.0.1 (Latest frimwere ) but people say that the bootloop problem mostly occurs after updating so i want to now if it happens to all tab s devices.
Thanks for reading!
IHaqL said:
i am planning to buy myself a Samsung tab s.
but i heard that there is alot of problems with this tablet, are they true?
like the bootloop after updating or screen flicking etc..
Does these problems happen to every single tab s device or just some?
because when i get the tab s i want to upgrade it to 6.0.1 (Latest frimwere ) but people say that the bootloop problem mostly occurs after updating so i want to now if it happens to all tab s devices.
Thanks for reading!
Click to expand...
Click to collapse
I've had mine for several years. I rooted, updated ROM (although it's an old ROM now) and it still works fine for me. I have the 3g version ...
Sent from my SM-N9500 using Tapatalk
IHaqL said:
i am planning to buy myself a Samsung tab s.
but i heard that there is alot of problems with this tablet, are they true?
like the bootloop after updating or screen flicking etc..
Does these problems happen to every single tab s device or just some?
because when i get the tab s i want to upgrade it to 6.0.1 (Latest frimwere ) but people say that the bootloop problem mostly occurs after updating so i want to now if it happens to all tab s devices.
Thanks for reading!
Click to expand...
Click to collapse
What a load of rubbish by people who haven't got a clue, pilot error.
Every device has its bad apples no matter what it is.
This device runs better than ever on MM.
THANKS
Thanks Guys!
I am so excited to by a one for myself now :laugh:
I don't know how well I can describe, the phone freezes sometimes when having multiple apps running on background. Would it be the phone specs that I have only 3GB and 32GB storage? After freezing a while, the phone shows system ui not responding.
What should I do for that?
fcukcompany said:
I don't know how well I can describe, the phone freezes sometimes when having multiple apps running on background. Would it be the phone specs that I have only 3GB and 32GB storage? After freezing a while, the phone shows system ui not responding.
What should I do for that?
Click to expand...
Click to collapse
I think this is just lack of Nokia optimising the software on the phone. I'm just waiting for someone to make a room for this thing cuz it pretty sucks right now.
Hi there. I bought my girlfriend this phone about a month ago due to a nearly glowing review on The Wirecutter. She's having the same problem, but she's not familiar with XDA so I offered to post here for her.
Is this an uncommon problem? I am not seeing any thread about intermittent System UI crashes on Nokia 6.1.
I think it depends on what apps you use on it. Hardware specs on this phone cannot handle everything. If you only use the camera in Whatsapp it allready csn hang. That's my main issue the camera. For the rest its ok.. maybe you need a high end phone.
jtull89 said:
Hi there. I bought my girlfriend this phone about a month ago due to a nearly glowing review on The Wirecutter. She's having the same problem, but she's not familiar with XDA so I offered to post here for her.
Is this an uncommon problem? I am not seeing any thread about intermittent System UI crashes on Nokia 6.1.
Click to expand...
Click to collapse
I don't have any lagging, hanging issues with the phone, but take my opinion with a grain of salt since i have the 4GB/64GB version.
It seems like August patch is somewhat more optimized than previous version. I was stuck in June security patch then jumped to august, so i can tell that there were improvements..
thefaceless_2929 said:
I don't have any lagging, hanging issues with the phone, but take my opinion with a grain of salt since i have the 4GB/64GB version.
It seems like August patch is somewhat more optimized than previous version. I was stuck in June security patch then jumped to august, so i can tell that there were improvements..
Click to expand...
Click to collapse
Thank you for the information. I confirmed last night that she's running the latest update.
you could monitor your apks
fcukcompany said:
I don't know how well I can describe, the phone freezes sometimes when having multiple apps running on background. Would it be the phone specs that I have only 3GB and 32GB storage? After freezing a while, the phone shows system ui not responding.
What should I do for that?
Click to expand...
Click to collapse
with a task mgmt apk and close those that use a big amount of ram like those that continuously update like FB. Also reboot your phone very once and a while to refresh the OS
I run into this issue pretty often on TA-1045. Not sure what's causing it, but its to the point where the phone is almost unusable as a daily driver if you use your phone for important calls/messages .. I'm hoping the September update will address some of this, but I had a more reliable experience with my very old Nexus 5X running Android 8 compared to this
---------- Post added at 04:04 PM ---------- Previous post was at 04:02 PM ----------
Also, I run into this issue with 1GB RAM free
Hello guys ! Same issue here , 3/32 gb. I can honestly say at this point that because of the lack of optimization the phone is a piece of sh*t. Literally, I cannot use it as a daily driver , I only have installed FB and messenger, what's app and 9 gag. I don't need use anything else. I don't use the camera . The phone just freezes and it's unusable for a minute or two. It freezes randomly , when unlocking when trying to make a call or when opening a ****ty app. TBH I wouldn't buy a device like this again .. my GF has the p20 lite , not bright at all but far far better then my 6.1 . If pie won't fix this I will just hammer the phone and throw it to garbage.
I think to say that this phone runs this way due to limited hardware is just coming up with excuses. My 2015 Moto g runs Oreo and everything else better than this phone and was $80 cheaper. My 10" tablet with a Snapdragon 400 series with 2gb of ram has none of these issues either. It has to be something not working correctly in the ROM. I really hope that pie fixes things, if not then eBay will be. To be fair lagging/freezing happens about 25% of the time. Camera freezing happens 90%, no system UI crash. Whats really ****ed up is how no review says how much this phone sucks.
The same freezes on my Nokia (TA-1043) waiting for custom roms... Nokia software is crap
mymeatb18 said:
I think to say that this phone runs this way due to limited hardware is just coming up with excuses. My 2015 Moto g runs Oreo and everything else better than this phone and was $80 cheaper. My 10" tablet with a Snapdragon 400 series with 2gb of ram has none of these issues either. It has to be something not working correctly in the ROM. I really hope that pie fixes things, if not then eBay will be. To be fair lagging/freezing happens about 25% of the time. Camera freezing happens 90%, no system UI crash. Whats really ****ed up is how no review says how much this phone sucks.
Click to expand...
Click to collapse
Did you have contact with Nokia support about this?
Because if everybody is complaining. They Will maybe do something.
EricH7001 said:
Did you have contact with Nokia support about this?
Because if everybody is complaining. They Will maybe do something.
Click to expand...
Click to collapse
I did contact nokia customer support, they told me to patiently wait for the next update and just restart my phone using the hardware keys when it freezes. When I asked about sending it to warranty they said again to wait for the next update . I said ok will do that . Now if pie doesn't fix this , I will make sure to let everyone know not to buy a nokia again .
EricH7001 said:
Did you have contact with Nokia support about this?
Because if everybody is complaining. They Will maybe do something.
Click to expand...
Click to collapse
Oh yes I have contacted them at least 5 times and they always say to do the same crap. Last one told me to send it in for warranty but I know they won't do anything since it's not only me with the issue and I don't want to be without a phone or them to open it up for nothing.
mymeatb18 said:
Oh yes I have contacted them at least 5 times and they always say to do the same crap. Last one told me to send it in for warranty but I know they won't do anything since it's not only me with the issue and I don't want to be without a phone or them to open it up for nothing.
Click to expand...
Click to collapse
I agree they dont seem to offer real solutions. My main problem is the laggy camera. But if indeed android pie does not help. I am selling it to.
If it IS the ROM an "update" can only do so much and cant reverse system flaws inherent from the manufacturing process. It also doesnt help that the OS uses 2 Gs of RAM. Anyone know if the X6 has the same problem?
I have a TA-1045 (bought in USA) manufactured July 2018 that came pre-installed with Oreo 8.1 and I do not have any of the freeze or lag or whatever. If yours was updated from Nougat maybe you can factory reset it so it will clean everything in data and system/application preferences?
Magister54 said:
I have a TA-1045 (bought in USA) manufactured July 2018 that came pre-installed with Oreo 8.1 and I do not have any of the freeze or lag or whatever. If yours was updated from Nougat maybe you can factory reset it so it will clean everything in data and system/application preferences?
Click to expand...
Click to collapse
Do you have the 4GB with 64GB then? And maybe you dont have a lot of apps installed
To fix camera freezing try turning off location for camera in app settings and also in the camera settings.
The freezing has become unbearable. I can't believe how bad this phone is now. Such a shame, may need a new phone if not resolved soon.
Hello, i just got my A3 2017. I have a few questions, i hope you can answer them.
1) Android version is Oreo 8.0, security 1. december 2018. I want to know if they fixed the bootloop and crash when you use certain wifi's. And if there is any other major fault on this android version.
2) Is there any reason to downgrade to 7.0 or 6.0.1 on this phone ? I dont care about latest version, i just want the version that works best with no problems.
3) Can i use call recorder on this phone and how ? I will not root the phone (have my reasons) and i want only official roms
4) Anything i should know about this phone to get the best experience ?
xperiafan8 said:
Hello, i just got my A3 2017. I have a few questions, i hope you can answer them.
1) Android version is Oreo 8.0, security 1. december 2018. I want to know if they fixed the bootloop and crash when you use certain wifi's. And if there is any other major fault on this android version.
2) Is there any reason to downgrade to 7.0 or 6.0.1 on this phone ? I dont care about latest version, i just want the version that works best with no problems.
3) Can i use call recorder on this phone and how ? I will not root the phone (have my reasons) and i want only official roms
4) Anything i should know about this phone to get the best experience ?
Click to expand...
Click to collapse
To start, yes, all issues have been fixed. Now, with these requirements you're pretty much limited to oreo as you can't downgrade to a version with an older bootlader without rooting or using a custom recovery. The oldest build you can flash is the August 2018 one since it shares the same bootloader (Version 3) with the December 2018 one. Now call recording is pretty much dependent on CSC (Country Sales Code). So unless your phone came with a CSC that allows call recording, you'd have to switch to one that does have it, otherwise you'd have to root and flash a package that unlocks all CSC specific features on your existing rom. And lastly, yeah Exynos 7870 isn't that great anymore and even though samsung keeps using it in phones, the RAM and Storage of this phone really kill it, so unless you are going to do basic tasks with frequent maintenance, this phone won't really be your cup of tea.
Thank you for your replies,
Im happy that problems have been fixed and i can remain on 8.0 with no problems. Call recording is probably off but i can live with that. As for speed, there is no worries, i mostly just use it for calls and messages and occasionaly browse a webpage and use google maps. Coming from samsung s5 mini, this should be plenty fast.
I did some testing and using lab501 web browsing simulation with wifi on and screen on normal, battery lasted a whooping 1060 minutes. Coming from s5 mini which lasted about 300 minutes, u can understand how i feel. Also i tested always on screen: in 10.5 hours battery went down 3%. I am still deciding whether to use it or not. Its also a lot faster than my s5 mini, that was basicly the main reason i upgraded phone. s5 mini was otherwise perfect, but it was really slow.
I am wondering about some camera tips. I want to get the most out of camera. How to tweak it ?
Just wanted to say so far i am very happy with my phone. It is snappy enough (obviously with disabled animations and some apps), battery is great. Camera obviously could be better but thats a compromise you have to take. I wish it was a bit smaller, i have to use it with 2 hands often. Its very slippery, i use a "condom" for it but that is also slippery, which is absolutely stupid. I ordered like 6 new "condoms" of different looks and types and hope that 1 of them will make the phone as awesome to hold as s5 mini was. Remember s5 mini back cover is basicly rubber, that phone sticks to your hand ! I have some more questions.
1) how to get the most out of the camera, what settings ?
2) is it possible to remove the back cover and replace it with a rubbery back cover, like s5 mini had ? Or maybe buy some duct tape that would be less slippery and just stick it to the phone ?