Develop Bugs

[SOLVED!](Q) Help! Phone showing it's charging when unplugged...

Since this morning my phone says it's charging when in fact it's unplugged. I tried cleaning the charging port, wiping cache, full wiping and reinstalling the rom, everything and don't understand why it'll never get off charging state.
I do check in settings while unplugged it says not charging and when plugged in says charging, but it's stuck saying "on battery for 23 min" and the icon never stops from charging....
Any suggestions? It's really annoying... Never had a single problem with my One S...
SOLUTION: Clean the charger port with a hard pointed object (that's what she said), make sure you clean and dirt or particles from underneath the middle piece in the charger port.
Also, if you notice the middle piece is too close or making contact with the bottom, use the pointed object to CAREFULLY bend it up a little.
Do all this while the phone is off and battery out. Use compressed air if available. if you wet it then completely dry it before putting the battery back in.

did you try wiping the Dalvik cache when you did the regular cache?

masterkamon842 said:
Any suggestions? It's really annoying... Never had a single problem with my One S...
Click to expand...
Click to collapse
Soo... do you have a One S with this problem, or a Galaxy Nexus?

zuberio said:
did you try wiping the Dalvik cache when you did the regular cache?
Click to expand...
Click to collapse
Yes I did.
martonikaj said:
Soo... do you have a One S with this problem, or a Galaxy Nexus?
Click to expand...
Click to collapse
A nexus.
Sent from my Galaxy Nexus using Tapatalk 2

Have you tested what happens when you install a different ROM?

something like this happened to me about 2weeks ago.
It would say saying/ disconnected none stop.. if i didnt notice it would of burned my screen.
I just turned the phone off and removed the battery

Read an weep: http://code.google.com/p/android/issues/detail?id=23789
A LOT of users have reported this problem, yet Samsung claims it is water damage and won't do a warranty repair: http://www.reddit.com/r/GalaxyNexus/comments/tqlii/samsung_refusing_to_honor_warranty_for_infamous/

There is already a thread on this which has some useful info:
http://forum.xda-developers.com/showthread.php?t=1427539It ranges from yep your charging port is f*cked or it just needs a clean and little tweak.
To get mine fixed I gave it blast with compressed air and a little needle to make sure all the lint/gunk was out of the port. I made sure the port was straight (if it looks like it is bent downwards slightly, try and pop it back up softly). Then what fixed it for me is to hit it with a little electrical contact cleaner.
I have a feeling the port was getting shorted by something as each of the pins on the microusb port are very close.
Hope that helps

Interesting - I'll have to keep an eye out for something like this on my phone.
I guess first step is the compressed air blast with a needle cleaning of the port. If that doesn't work then on to Samsung to see if they'll honor a warranty repair (outlook not good on this - apparently they claim water damage). Worst case you can get a replacement OEM charging cable off ebay:
http://www.ebay.com/itm/OEM-Charge-...440?pt=LH_DefaultDomain_0&hash=item33746d1eb8
And fix the faulty part yourself or have someone you trust do it.
[EDIT] here's a link to ifixit for step by step instructions on how to take your phone apart http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/1#.T7pzI8XdOII

Thanks to all the suggestions, it does the same thing even after wiping, installing other roms or going back to stock. I tried cleaning it with a toothbrush but will try with a toothpick or something stronger. Will give updates once I do.

I would suggest the electrical contact cleaner is going to be a good bet too. If it is water damage, it could just be a bit of water has gotten in there (from a table, rain etc) and then when its dried impurities could be shorting the plug.
I am not sure what stores in the states have it (maybe bestbuy?), but we have an electronic store here called Jaycar which sells it. You could even just slip in and give it a quick spray in the isle.
Turn the phone off before doing it, and make sure it is ECC!

Fixed! It was the charger port. All i did was clean it out with a metal pointed object. I also noticed the middle piece was touching the bottom edge. It could've been making false contact. So i bent it up just a little and voila problem solved.
Hopefully this thread may further serve as future reference. Thanks everyone for your help!
Sent from my Galaxy Nexus using Tapatalk 2

I know I don't have a Galaxy Nexus, but the Nexus S can also suffer from the same problem. I believe it's because of the USB ports that are the same.
Inside the USB port of the phone there is a flat plate which slides into the wall charger/USB cable, I've noticed that when this is "bent" down it will show that it's charging when it isn't, so all you need to do is to find something (I used the tip of the missus'one plastic nail file) to "bend" it up about a millimetre or two and all should be fine.
Worked for me, so I thought I would try to help out here because I know how infuriating it can be.

I had this problem a couple of weeks ago. I also had issues with being unable to connect my phone to a computer. I contacted Samsung, explained my issue and they sent me packaging to send it away. It took me 45 mins to get the computer to recognise my phone to return it to stock, but i managed it. I then wrote a nice little letter explaining the issue, that others also had the issue and that I recommended changing the whole charging board.
I got it back a week later and lo and behold, they'd taken my advice and fitted a new charging board. Now it might just be me, but the inside of the micro USB port looks slightly different. I just can't put my finger on why.

Hi, I had this problem but i sprayed "metal cleaner" on a toothbrush and wiped the contact and now it works fine again :3

This happened to me yesterday. First the phone doesnt charge, it was at 25%, After that i charged it with phone turned off, then turned on and battery whas 50% but still not charging. Turned off again, plugged the charger and it looks like was chargin, when i turned on again it was at 12%, like the charger just discharge it xD. After that the problem began, the battery icon shows like charging when unplugged....
Looks like i managed to clean it with a needle, now the chargin notification is gone, and i can transfer files via USB to my laptop, but still i cant charge with AC :-/
And when i plug the usb cable, the notification icon comes again :-/

OMG Thanks it's alive it's alive

After some time my charge port started giving me issues again. I tried messing around with it but all I did was break it. Eventually I bought a replacement flex cable and ended up installing it myself. Very easy to do. Looked up a video on YouTube and in 10 minutes my phone was charging again.
Sent from my Galaxy Nexus using Tapatalk 2

I had to replace my micro usb charging port
When my phone wouldnt stop charging after being disconnected i ended up solving the issue by going here for the part and tools which is $5 posted.
ebay(dot)com.au/itm/Replacement-Charger-Port-Flex-Cable-Tools-Samsung-i9250-Galaxy-Nexus-GQFC441-/180922260932?pt=AU_MobilePhoneAccessories&hash=item2a1fce9dc4#ht_1368wt_1014[/url]
And i used this guide to pull my nexus apart.
ifixit(dot)com/Guide/Repairing-Samsung-Galaxy-Nexus-Micro-USB-Charge-Port/9641/1[/url]
Just be very careful on step 6 "Some have reported the cable is soldered to the mainboard. This was not the case on this CDMA version. It may be soldered in newer revisions or the GSM model."
I broke my volume down because the guide didnt have a warning !
I hope this might help anyone else who is having problems
n-0-s

masterkamon842 said:
After some time my charge port started giving me issues again. I tried messing around with it but all I did was break it. Eventually I bought a replacement flex cable and ended up installing it myself. Very easy to do. Looked up a video on YouTube and in 10 minutes my phone was charging again.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Could you link the video you used to help replace the flex cable. I can't seem to find one. Thanks!

Battery indicator bug after update to 4.1.2

Today I updated my Galaxy Nexus to 4.1.2 and after the update time to time battery indicator changing to charging, though I haven't even connected to a charger. Manually flashed the yajku factory ROM again. But the problem continues. Removing the battery also didn't solve the problem. Anyone else facing this?
Sent from my Nexus 7 using xda app-developers app

its not a software thing..search around ghost charging problem
ur micro usb port is fault, probably little bit blent inside..u can try to fix it urself or sent it to repair

I use v4.1.2.
But I have no trouble.

phazer250first said:
I use v4.1.2.
But I have no trouble.
Click to expand...
Click to collapse
++
Sent from my Galaxy Nexus using Tapatalk 2

I have heard this before, is not update related, your micro USB port could be broken better to send it to repair

also, try wiping battery stats

svtfmook said:
also, try wiping battery stats
Click to expand...
Click to collapse
this does nothing. period.

zammi said:
Today I updated my Galaxy Nexus to 4.1.2 and after the update time to time battery indicator changing to charging, though I haven't even connected to a charger. Manually flashed the yajku factory ROM again. But the problem continues. Removing the battery also didn't solve the problem. Anyone else facing this?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Had the same exact problem. its the usb port. try blowing it with an air machine and cleaning it with a needle. and see if the metal thing inside is bent downside. if so, try bending it upwards with care.
do all this while having the phone off and battery pulled out.

svtfmook said:
also, try wiping battery stats
Click to expand...
Click to collapse
Wiping battery stats is in no way, shape, or form, related to battery indication.

Your usb pin may be bent, making it contact the metal casing in the usb port. If its bent, you can carefully bend it back with a toothpick cut in half, then shaved down to a point. Dont use a metal object to do this. If it needs a good cleaning, wal mart sells electronics cleaner in an aerosol can in the automotive isle, spray some in a cup, and dip a new (not used) toothbrush in it and use it to scrub the port. Hold the phone upright while doing this so nothing drips inside the phone. And power off and remove the battery beforehand. Let it evaporate for a min before turning it back on. If that doesnt do it, then you must have some water damage. Ive had it happen to my girlfriends' nexus TWICE. Imagine that. You can buy a new usb charging port flex cable online for about $7. And there are a few videos showing how to disassemble the nexus. Its pretty easy to change if you're like me and buy your devices from amazon with no warranty

This happened to me too now...
it can't be the usb-port...
I am reverting to 4.1.1 (thank god for backups).
To see if this solves it.
Returning with answer.
Edit:
4.1.1 didnt help,
started digging out some dust from there... That seems to have made the deed, but ive only tried for a couple of mins...
It started to "charge", and started charging after i plugged it in...

Deleted (see next post).

I fixed my problem by moving the middle platform in the USB slot upwards using a toothpick.

[Q] Missing Water Damage Sticker

I have 3 s3's on my account. I have had intermittent problems with 1 of them lately. It would not charge. No matter what cords I used even swapping out the battery with another s3 this one phone would not charge. So for a day I just charged up my battery in one of the other s3's and swapped it back and forth. When plugged in it would show it was charging but it could sit all nite and % would go down. Well I was cleaning the battery connectors with a q-tip and some alcohol trying to figure out if maybe it was some sort of connection issue. In doing so I touched the water damage sticker with the qtip thats on the phone under battery. It slightly changed the color. I wasnt sure what it looked like before so I checked my other s3 and it had no sticker in that spot. Had the little square outline where it would go but no sticker. I purchased this phone brand new so I know it was simply not there to start. My question is this. Due to my problem with charging Samsung is covering the cost to send it in for repair/replace. I know it never had water damage and any hidden stickers inside the phone will back that up. But my worry is because of the slight change in color from q-tip alcohol would I be better off just removing it like my other s3? I know some people say that the removal of those stickers voids warranty but that would tick me off seeing how if I ever have a problem with my other one that never had the sticker they would void it.
EDIT: I should also add that after a day the phone started charging again fine. This has now happened 3 times. Will work fine for a few weeks then all sudden the no charge issue comes up again. Then going away on its own. I just dont want to keep going like this and have one day after warranty is up it not charge again.

my sprint gs3 also has no stickers.. can anyone verify what is up with this? is there more hidden ones in the phone itself????
val31178 said:
I have 3 s3's on my account. I have had intermittent problems with 1 of them lately. It would not charge. No matter what cords I used even swapping out the battery with another s3 this one phone would not charge. So for a day I just charged up my battery in one of the other s3's and swapped it back and forth. When plugged in it would show it was charging but it could sit all nite and % would go down. Well I was cleaning the battery connectors with a q-tip and some alcohol trying to figure out if maybe it was some sort of connection issue. In doing so I touched the water damage sticker with the qtip thats on the phone under battery. It slightly changed the color. I wasnt sure what it looked like before so I checked my other s3 and it had no sticker in that spot. Had the little square outline where it would go but no sticker. I purchased this phone brand new so I know it was simply not there to start. My question is this. Due to my problem with charging Samsung is covering the cost to send it in for repair/replace. I know it never had water damage and any hidden stickers inside the phone will back that up. But my worry is because of the slight change in color from q-tip alcohol would I be better off just removing it like my other s3? I know some people say that the removal of those stickers voids warranty but that would tick me off seeing how if I ever have a problem with my other one that never had the sticker they would void it.
EDIT: I should also add that after a day the phone started charging again fine. This has now happened 3 times. Will work fine for a few weeks then all sudden the no charge issue comes up again. Then going away on its own. I just dont want to keep going like this and have one day after warranty is up it not charge again.
Click to expand...
Click to collapse

Mine had the charging problem and I received a replacement free of charge. As for the water damage sticker idk how that's going to work for you. I will tell you this. When I took mine in they looked at it for 10 seconds and then just said we'll send your replacement in the mail but then again all techs are different
Sent from my SPH-L710 using xda app-developers app

CrfEpic4g said:
Mine had the charging problem and I received a replacement free of charge. As for the water damage sticker idk how that's going to work for you. I will tell you this. When I took mine in they looked at it for 10 seconds and then just said we'll send your replacement in the mail but then again all techs are different
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
you brought your phone to Samsung hq???

qs504792 said:
you brought your phone to Samsung hq???
Click to expand...
Click to collapse
Nope sprint store

Note 2 not charging nor being recognized

Hello,
My phone suddenly stopped charging yesterday night. There is no physical or water damage to the handset. USB on the computer wont detect it and it wont even charge. I have tried changing roms too but it wont get detected. I bought the device from newegg and i have a warranty for replacement till jan 31st but now since usb is not being detected i cannot flash stock rom via odin. I tried googling for methods to flash stock rom without using usb cable but there is nothing that i can find. Please can anyone help me on this ?
Thank you

You might have tried but just to be sure.have you tried using a different usb cable?
Sent from the Rabbit Hole

bushako said:
You might have tried but just to be sure.have you tried using a different usb cable?
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Yes I tried with 3 different USB cables. It just started charging but the red led is sometime dark red and sometimes kinda weak. It seems to me like the port has shorted. There was a crazy snow storm here yesterday and so it water vapor might be shorting the port. I just wanna get back to stock rom.
Please help someone help me.. I've even tried discharging the capacitors by removing the battery and pressing the power button for a min or two.
Thank you

What about mobile odin? It shoukd allow you to install the stock rom through your sd card.
Sent from the Rabbit Hole

bushako said:
What about mobile odin? It shoukd allow you to install the stock rom through your sd card.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
I have the rom ALJ3 on my sd card and when i go to odin by pressing the volume down+home+ power i cant see the rom there. It just says downloading. O dont know if i am doing something wrong here

Solved
Since I suspected it to be water vapor I heated my phone over the gas stove(held it in my hand leaving some distance between the stove and the phone) once it became hot the water vapor must have evaporated and my phone started charging and got connected to the computer as well.
Guess the snow storm was the culprit. I reverted back to stock rom successfully as well.
Thank you every one for your inputs.

Im glad it worked out for you. I know this wouldnt be fair thing to do but if you get the chance id suggest you return or exchange it as im sure some damage is already done and it will probably reappear again in the near future. Good luck.
Sent from the Rabbit Hole

I definitely want to get it replaced but I do not think they will coz now there does not seem to be a problem with it. Il wait for a day or two,if the problem still persists then I will definitely get it replaced

Hi there?
Did the problem re-apear with you? cause i have the exact symptoms but without snow or something, i was just using it when suddenly the application frozen, so i put it on the charger and it wouldn't charge, tried on USB, nothing, tried to remove the battery, sim and memory card, still nothing, tried to press the power button while the battery is removed, nothing.
Any suggestions?

Is there a red faint led sensor on top when u try to power it on ?
Sent from my GT-N7100 using xda app-developers app

Just encountered this problem two days ago and I am confused why this happened.
My N7100 wont charge and could not be detected in my desktop/laptop.
In my case, I charged my phone since it was below 20%.
When I plug it in, the symbol indicated it was charging.
An hour later, when I checked my phone, it wasn't charging at all.
Even the charging indicator was off, and the battery symbol has no "lightning".
I tried different chargers, wall outlet, even in the computer.
Still no luck.
I did a factory reset, thinking it was a ROM issue, still nothing.
Any help/suggestions/recommendations is highly welcome.

Did anybody solve this issue, It is happening to mine... No dropping, accidents or moisture...

i'm also having this issue. tried several different chargers, light says charging, in settings under battery it says charging but it's not. i'm just losing more power. tried charging with phone off and same thing. tried cleaning port,nothing. i don't know if the battery is just shot or i need the usb port replaced.

Literally just started for me right now, and I bought the phone off Swappa like a month ago...The USB flex is $20 and easy to replace, but I want to know if there's an actual fix. No soldering required.
EDIT: Just plugged it into my Samsung charger and it started work again randomly... Doesn't work with the dollar store cable I was using though. Could be that the cable went bad?

Same here for a week
It started a week ago when I tried a $5 dollar cable/charger from eBay. Now I tried a dozen cable all of them work with another phone. It was random not charging one day, charging the other day. But since yesterday, fails to work completely, and battery fully drained.
Yesterday evening I tried a charger/cable from a friend and it seemed to work, so i'll try again today and provide an update later.

U have encountered the issue before. Brought it to the service Centre for repair. When I got it back from the Centre, they told me that the sub motherboard was faulty. Hope this helps.
Sent from my GT-N7105 using xda app-developers app

The part to replace is like 20 bucks on eBay. It's extremely easy to replace. Just YouTube it.
Sent from my Galaxy Note 2

Product F(RED) said:
The part to replace is like 20 bucks on eBay. It's extremely easy to replace. Just YouTube it.
Sent from my Galaxy Note 2
Click to expand...
Click to collapse
You're probably joking about being easy, it's very simple but not easy as shown on this video. And without appropriate tool, it's just heading for trouble.
Anyway I searched for the replacement part and the screw driver, it's about 60$, delivery in Europe included, couldn't find the part except in the US. The USB charger is $16, shipping $30, plus the screw driver 11€+5€ local.
However couldn't find the "whatever the name is of this blue flat stuff" to remove the display. Anyone knows how it's named?

3c said:
You're probably joking about being easy, it's very simple but not easy as shown on this video. And without appropriate tool, it's just heading for trouble.
Anyway I searched for the replacement part and the screw driver, it's about 60$, delivery in Europe included, couldn't find the part except in the US. The USB charger is $16, shipping $30, plus the screw driver 11€+5€ local.
However couldn't find the "whatever the name is of this blue flat stuff" to remove the display. Anyone knows how it's named?
Click to expand...
Click to collapse
It's a prying tool. They're cheap on eBay also. They're just plastic. You can use your fingernails if they're long enough.
Also I wasn't joking. It's a regular philips screwdriver (cross, but very small). It's the same one used to open the iPhone 4/4S (confirmed by me). After you take out the 6 or so screws from under the battery cover, you just run the prying tool through the gap along the display, and lift the midsection off. With the board exposed, unscrew the piece of plastic covering the USB flex and take it off. Then just pop off the flex cable and pop the new one in. Do everything backwards and there you go.
If you look for a kit to open the iPhone 4/4S, you'll get the screwdriver and plastic prying tool. I don't know where you're located but the part cost me $18 shipped. However for me it was a waste of time because the Note 2 I bought from eBay had its IMEI blacklisted, among other issues. So I returned it.
Sent from my Galaxy Note 2

Product F(RED) said:
It's a prying tool. They're cheap on eBay also. They're just plastic. You can use your fingernails if they're long enough.
Also I wasn't joking. It's a regular philips screwdriver (cross, but very small). It's the same one used to open the iPhone 4/4S (confirmed by me). After you take out the 6 or so screws from under the battery cover, you just run the prying tool through the gap along the display, and lift the midsection off. With the board exposed, unscrew the piece of plastic covering the USB flex and take it off. Then just pop off the flex cable and pop the new one in. Do everything backwards and there you go.
If you look for a kit to open the iPhone 4/4S, you'll get the screwdriver and plastic prying tool. I don't know where you're located but the part cost me $18 shipped. However for me it was a waste of time because the Note 2 I bought from eBay had its IMEI blacklisted, among other issues. So I returned it.
Sent from my Galaxy Note 2
Click to expand...
Click to collapse
Thanks for the prying tool name, found a kit in the US for $12 including shipping and $2 in Hong-Kong
Searched again for the charger port, and found it in the EU for $15 and $8 in Hong-Kong
The procedure is very simple, but not easy, requires to be very gentle and patient (as the video shows), not sure I have both. Including my bad sight, it's going to be tough, but there won't be a local repair shop to top that pricing!
EDIT: They had to change the IMEI instead, couldn't they actually whitelist it?

[Q] Cleaning the Pixel 2 XL USB port

Hi all,
Reaching out for some suggestions to clean my dirty USB port...
I'm on holiday and took the phone to the sea (I know, perhaps not the best idea...) but all is well with the phone other than a lot of dirt has accumulated in the USB port and despite the phone charging, my headphones and data cable aren't being recognised. I'm confident it's just a case of cleaning it, but any suggestions on how best to safely/effectively do so?
I don't have many tools to hand and have only really tried a tooth pick, which didn't help. Perhaps I could place the port in a glass in clean water momentarily to moisten/soften up the dirt and then try again with the tooth pick. Also when back home in a couple days I may wrap the tooth pick in a small wet microfiber cloth and try gently rub it that way too...

cd993 said:
Hi all,
Reaching out for some suggestions to clean my dirty USB port...
I'm on holiday and took the phone to the sea (I know, perhaps not the best idea...) but all is well with the phone other than a lot of dirt has accumulated in the USB port and despite the phone charging, my headphones and data cable aren't being recognised. I'm confident it's just a case of cleaning it, but any suggestions on how best to safely/effectively do so?
I don't have many tools to hand and have only really tried a tooth pick, which didn't help. Perhaps I could place the port in a glass in clean water momentarily to moisten/soften up the dirt and then try again with the tooth pick. Also when back home in a couple days I may wrap the tooth pick in a small wet microfiber cloth and try gently rub it that way too...
Click to expand...
Click to collapse
My ol friend played in the sand with his phone!??
Bet you won't do that again. Hopefully the saltwater in the sand didn't corrode the contacts in the port too bad. Personally, I'd try some compressed air to blow the crud out. However, I don't know if you can find that readily available on holiday ?

Badger50 said:
My ol friend played in the sand with his phone!??
Bet you won't do that again. Hopefully the saltwater in the sand didn't corrode the contacts in the port too bad. Personally, I'd try some compressed air to blow the crud out. However, I don't know if you can find that readily available on holiday ?
Click to expand...
Click to collapse
I know.... Slightly too ambitious and took the "water resistant" concept a bit too far and forgot it really only applies to fresh clean water.... No salt! Will perhaps try (though research thoroughly beforehand) an acetone free nail varnish remover or running alcohol, that may help remove stuff as I suspect the compressed air may not be enough...

cd993 said:
I know.... Slightly too ambitious and took the "water resistant" concept a bit too far and forgot it really only applies to fresh clean water.... No salt! Will perhaps try (though research thoroughly beforehand) an acetone free nail varnish remover or running alcohol, that may help remove stuff as I suspect the compressed air may not be enough...
Click to expand...
Click to collapse
At least you've got some great pics though:good::good::laugh:
Yeah, might try some isopropyl alcohol on a Qtip to see if it helps. You might even need to use some very fine grit sandpaper to roughen up the contacts on the port :good:

Badger50 said:
At least you've got some great pics though:good::good::laugh:
Yeah, might try some isopropyl alcohol on a Qtip to see if it helps. You might even need to use some very fine grit sandpaper to roughen up the contacts on the port :good:
Click to expand...
Click to collapse
Ahhhh I just fixed it!
I ran under fresh water for a few moments, used a tooth pick and a sensitive baby wipe wrapped around it, inserted carefully and rubbed side to side each of the port, dried with a hair dryer and my headphones work again.... Phew!
Poolside tunes here we come!!

cd993 said:
Ahhhh I just fixed it!
I ran under fresh water for a few moments, used a tooth pick and a sensitive baby wipe wrapped around it, inserted carefully and rubbed side to side each of the port, dried with a hair dryer and my headphones work again.... Phew!
Poolside tunes here we come!!
Click to expand...
Click to collapse
Nice resourcefulness my friend! Now don't drop it in the pool! ????

Badger50 said:
Nice resourcefulness my friend! Now don't drop it in the pool! ????
Click to expand...
Click to collapse
I'll try not too!

Badger50 said:
Nice resourcefulness my friend! Now don't drop it in the pool! ????
Click to expand...
Click to collapse
Just wanted to add that the port was still playing funny with me a little and discovered that this little dental flossing tool worked an absolute treat in cleaning it! It's small enough to get right in there and the little brush is gentle and cleaned it up perfectly (under fresh clean water too). My headphones no longer cut out after small movements and so thoroughly removed the dirt/salt that accumulated there (a few weeks ago now!) after it went for a swim in the sea

Uploading the picture here

Uploading the picture here

cd993 said:
Hi all,
Reaching out for some suggestions to clean my dirty USB port...
I'm on holiday and took the phone to the sea (I know, perhaps not the best idea...) but all is well with the phone other than a lot of dirt has accumulated in the USB port and despite the phone charging, my headphones and data cable aren't being recognised. I'm confident it's just a case of cleaning it, but any suggestions on how best to safely/effectively do so?
I don't have many tools to hand and have only really tried a tooth pick, which didn't help. Perhaps I could place the port in a glass in clean water momentarily to moisten/soften up the dirt and then try again with the tooth pick. Also when back home in a couple days I may wrap the tooth pick in a small wet microfiber cloth and try gently rub it that way too...
Click to expand...
Click to collapse
I'm having the exact same problem for the last two months or so - the phone is charging, but the cable doesn't work for data transfer/debugging, and the headphones dongle doesn't work either (both cable and the dongle work fine with different devices, so it must be the phone's fault). I came across this thread where people are complaining about the headphones dongle not working and some are saying that data cable also doesn't work for them. A few people managed to get it working by cleaning the port just like you did.
So I bought WD-40 Electronic Contact Cleaner. Used about half of the can, and the port now seems to be as clean as new, but it still doesn't help. I also cleaned all the cables with the cleaner. I'll try out the dental flossing tool and report back, but I'm getting a bit pessimistic about it. I can't see any dirt or corrosion, I don't think there's something more to clean.
By the way, you wrote here you fixed it by cleaning the port at the end of June, and then two weeks later you came back saying that the issue returned (but you apparently fixed it again by cleaning it again). Is it alright now, a month after it? Do you now clean it on a regular basis? I'm honestly starting to regret buying a phone with USB-C. It seems like it's still very immature tech. Last time I had problems with connectors, it was with my old Sony Ericsson K750 that couldn't even charge (after a year of usage). With the micro USB port I've never had a single issue. I was being extremely careful with the 2 XL, considering the thing's price, so I don't understand why these problems occur.

felmaster said:
I'm having the exact same problem for the last two months or so - the phone is charging, but the cable doesn't work for data transfer/debugging, and the headphones dongle doesn't work either (both cable and the dongle work fine with different devices, so it must be the phone's fault). I came across this thread where people are complaining about the headphones dongle not working and some are saying that data cable also doesn't work for them. A few people managed to get it working by cleaning the port just like you did.
So I bought WD-40 Electronic Contact Cleaner. Used about half of the can, and the port now seems to be as clean as new, but it still doesn't help. I also cleaned all the cables with the cleaner. I'll try out the dental flossing tool and report back, but I'm getting a bit pessimistic about it. I can't see any dirt or corrosion, I don't think there's something more to clean.
By the way, you wrote here you fixed it by cleaning the port at the end of June, and then two weeks later you came back saying that the issue returned (but you apparently fixed it again by cleaning it again). Is it alright now, a month after it? Do you now clean it on a regular basis? I'm honestly starting to regret buying a phone with USB-C. It seems like it's still very immature tech. Last time I had problems with connectors, it was with my old Sony Ericsson K750, that couldn't even charge (after a year of usage). With the micro USB port I've never had a single issue. I was being extremely careful with the 2 XL, considering the thing's price, so I don't understand why these problems occur.
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Hey. It was more that I kinda fixed it the first time and then thoroughly fixed it the second time, with the flossing tool. And indeed the issue was caused by the salt water and so once all that had been removed by my second clean, the problem went away and has not returned. No further cleaning and has been great since.
I guess for you it depends on what the issue is, has it been exposed to any dirt etc? I too had a (separate) issue with supplied headphone adapter not working but when Google sent replacements they worked fine.

cd993 said:
Hey. It was more that I kinda fixed it the first time and then thoroughly fixed it the second time, with the flossing tool. And indeed the issue was caused by the salt water and so once all that had been removed by my second clean, the problem went away and has not returned. No further cleaning and has been great since.
I guess for you it depends on what the issue is, has it been exposed to any dirt etc? I too had a (separate) issue with supplied headphone adapter not working but when Google sent replacements they worked fine.
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That's the thing, I'm not aware of the phone being exposed to dirt, salt water, sand, or anything else that could "contaminate" it. The headphone adapter wasn't working briefly (for like a week) cca 4 months ago, but then it started working again. But now, cca 2 months ago, both the adapter and the data cable stopped working. They're both fine, I checked them with a different phone.
Anyway, I did as you recommended and I just got the flossing tool. I used a little bit of the electric contact cleaner to make the port and the potential "dirt" wet, and thoroughly cleaned it with the flossing tool. And voila, it works! At least the headphone adapter. I'm still having troubles with the data cable, but it's better than it was before - now my PC can see the phone, but it disconnects randomly. Anyway, I'm certain that with a little bit more cleaning of both the phone and all the cables, I'll get it working.
So I just wanted to say - thank you, a million times! I would have never thought of using the flossing tool. It was a brilliant idea. Hopefully someone else with the same problems stumbles across this thread and it helps them as well. Have a wonderful day!

felmaster said:
That's the thing, I'm not aware of the phone being exposed to dirt, salt water, sand, or anything else that could "contaminate" it. The headphone adapter wasn't working briefly (for like a week) cca 4 months ago, but then it started working again. But now, cca 2 months ago, both the adapter and the data cable stopped working. They're both fine, I checked them with a different phone.
Anyway, I did as you recommended and I just got the flossing tool. I used a little bit of the electric contact cleaner to make the port and the potential "dirt" wet, and thoroughly cleaned it with the flossing tool. And voila, it works! At least the headphone adapter. I'm still having troubles with the data cable, but it's better than it was before - now my PC can see the phone, but it disconnects randomly. Anyway, I'm certain that with a little bit more cleaning of both the phone and all the cables, I'll get it working.
So I just wanted to say - thank you, a million times! I would have never thought of using the flossing tool. It was a brilliant idea. Hopefully someone else with the same problems stumbles across this thread and it helps them as well. Have a wonderful day!
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Ahh that's great news! The fact that it's working better than it was sounds like it was dirty in some way, so yeah give it a good clean some more and I hope it'll be 100% fixed!
I ran mine under the tap too with just warm water, phones switched off and then throughly dried it (gently with warm not hot hairdryer) before turning back on and before trying the adapter.
But yeah for me, all is well now and I'm happy my experience/solution has helped you out

Oh and just a thought, maybe clean you data charger cable if possible as maybe some dirt had transferred from the charging port to the inside plug of the cable.... Just maybe anyway!

cd993 said:
Oh and just a thought, maybe clean you data charger cable if possible as maybe some dirt had transferred from the charging port to the inside plug of the cable.... Just maybe anyway!
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Yep, today I cleaned the phone and all the cables again, and all is now working fine. Thanks once again!

felmaster said:
Yep, today I cleaned the phone and all the cables again, and all is now working fine. Thanks once again!
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Excellent, I love a happy ending!