Asking this for a friend who has an S9. I have an S10, so I have some familiarity, but we're still fighting with the problem. Here's the story:
He was on TMobile. I suggested he try changing to Total Wireless (Verizon MVNO) as I have had good luck with them. He switched and things were working fine for a few weeks.
Nothing on the phone was changed, but then about 2 weeks ago, his text messages weren't going through, particularly to iPhone users. Normally, we'd think this is a problem on the iPhone side, but nothing changed there either (his wife's iPhone)... in addition, this happened with multiple iPhone users, so it's not just one person...
We've done a ton of digging, contacted the carrier, they contacted VZ for help, tried different apps (stock, Google Messages, etc)... no one has been able to figure out the solution. The most recent finding was that the stock Samsung messaging app works fine for all users, but GMessages continues to have problems. With regard to GMessages, we have checked and confirm that iPhone users are getting detected at "SMS/MMS" and not RCS, so that doesn't appear to be the issue either.
APN settings match what I have (I have no problems with my S10 with any users - iPhone or otherwise).
Only remaining thing I can see is that his phone is seeing a CSC of TMB/XAA/SPR (mine is TFN/TFN/SPR). I think it could be due to the TMB/XAA he's seeing, but the carrier thinks this is not the issue. His ROM is showing up as SM-G960U_OYN_TMB.... I wonder if it's because it's U (instead of U1) so it's unable to switch to TFN?
Anyone else have any ideas on what could be going on here? Since the stock app works, it seems it's not a carrier issue... but I still don't get why that would fail to work on GMessages when it works fine on the stock messaging app?
Any ideas appreciated. We're quite technical and able to do all sorts of things (ODIN flashing, etc)... so nothing is off the table. Just trying to figure out how to fix this.
Bump - no one has any ideas or theories? I'm in brainstorming mode, so no idea is not worth trying!
Related
Hey guys, i haven't ever really posted on here other than when i first got my TP2 months ago. Since then i have had 9 replacements for various things, all of which have been hardware related. Things like constant freeze-ups, always telling me i have un-read messages when i don't...anywhere. and some others but those two are the main ones. So i am asking you guys what do i need to do to stop myself from body slamming this phone across my living room? Every single phone i get has the un-read message problem. And after about a month of use they all constantly freeze. I can't stand having to do literally 8+ battery pulls a day because the phone doesn't want to work anymore.
Any ideas? What ROM are you guys all running and what seems to be the most stable? I have never upgraded a ROM before so i have no idea what i am doing there as i have always been a MAC user. However, i do have access to a PC. Any help would be appreciated.
EDIT: Another thing it does is when i get a call or text the phone will vibrate non stop until i turn it off and restart it. This also happens 2-3 time daily.
irishguy0224 said:
Hey guys, i haven't ever really posted on here other than when i first got my TP2 months ago. Since then i have had 9 replacements for various things, all of which have been hardware related. Things like constant freeze-ups, always telling me i have un-read messages when i don't...anywhere. and some others but those two are the main ones. So i am asking you guys what do i need to do to stop myself from body slamming this phone across my living room? Every single phone i get has the un-read message problem. And after about a month of use they all constantly freeze. I can't stand having to do literally 8+ battery pulls a day because the phone doesn't want to work anymore.
Any ideas? What ROM are you guys all running and what seems to be the most stable? I have never upgraded a ROM before so i have no idea what i am doing there as i have always been a MAC user. However, i do have access to a PC. Any help would be appreciated.
EDIT: Another thing it does is when i get a call or text the phone will vibrate non stop until i turn it off and restart it. This also happens 2-3 time daily.
Click to expand...
Click to collapse
What version of TP2 -- e.g, T-Mo USA, Verizon, World-Wide/Euro -- do you have?
irishguy0224 said:
Hey guys, i haven't ever really posted on here other than when i first got my TP2 months ago. Since then i have had 9 replacements for various things, all of which have been hardware related. Things like constant freeze-ups, always telling me i have un-read messages when i don't...anywhere. and some others but those two are the main ones. So i am asking you guys what do i need to do to stop myself from body slamming this phone across my living room? Every single phone i get has the un-read message problem. And after about a month of use they all constantly freeze. I can't stand having to do literally 8+ battery pulls a day because the phone doesn't want to work anymore.
Any ideas? What ROM are you guys all running and what seems to be the most stable? I have never upgraded a ROM before so i have no idea what i am doing there as i have always been a MAC user. However, i do have access to a PC. Any help would be appreciated.
EDIT: Another thing it does is when i get a call or text the phone will vibrate non stop until i turn it off and restart it. This also happens 2-3 time daily.
Click to expand...
Click to collapse
The things that you mention are not hardware problems but software. So they can be solved by flashing a new rom. I suggest you read the how to flash for noobs thread.
Try a valkyre rom and read the last pages of that thread to see if there are issues etc
A new ROM may very well help sort out your problems, but the excessive problems you have been having make one wonder if there is not some other issue. So before you go to flashing a new rom, it might be a good idea to do some troubleshooting first to try and narrow down the problem.
First, a few questions:
1)What UI are you using? (i.e., Touchflow 3d, Sense, SPB Mobile Shell, Titanium, Classic today?)
2) What programs are you installing?
3) Are you doing any registry edits? Or using custom programs that do registry edits for you? (Things like configuration tools that you installed)
While answering the questions may shed some light on why you are having problems, here is the first thing I would try that could help narrow down the issue:
1) Dissable any custom UIs (start -> settings -> today -> items tab -> select Windows default -> hit OK) then soft reset your phone. Use it for a day and see if any of the problems go away, then report back.
I've got some other ideas, but will hold out on those until looking at your responses to the others above... good luck.
Hey guys and thanks for the replies. I am on a Verizon TP2. Running the stock HTC Sense ROM that came on my last replacement. I do not have anything custom running on the phone and only have 2 apps on the phone itself (facebook and personal assistant). I have given up putting them on there since i have been replacing the phone so often. Problems are still happening.
Thoughts?
Have you tried yet dissabling sense and running for a day to see if there are any improvements? If that doesn't work, I would move on to a hard reset, then disable Sense, and see if it is better. If it was, I would re-enable sense and dissable the email and sms tabs and see....
Meanwhile, I would also be reading the newbie guide to flashing new roms... as it is really odd to be seeing these sorts of problems with nothing installed on the phone.
I am correct that you haven't installed the facebook and personal assistant programs since your last hard reset? I only ask because the product description for the personal assistant looks like it is somewhat invasive into your phone (i.e., it can track minute use and such) and could possibly be the culprit for some or even most of your issues...
irishguy0224 said:
Hey guys and thanks for the replies. I am on a Verizon TP2. Running the stock HTC Sense ROM that came on my last replacement. I do not have anything custom running on the phone and only have 2 apps on the phone itself (facebook and personal assistant). I have given up putting them on there since i have been replacing the phone so often. Problems are still happening.
Thoughts?
Click to expand...
Click to collapse
ur previous statement says your a mac guy. what a re you doing with a windows phone? thats just a recipe for disaster.....
try flashing to an NRG rom. I personally have been using cookie energy for months and never had any problems. this may be a lil too complicated for a "mac" user tho.
Hi Guys,
My phone has developed a pretty cripling problem since updating to Mango. I waited for the official update from my carrier without any forced tricks.
Basically my data connection is randomly dropping out. My phone will still display G/E/3G/H or whatever but there is no network connectivity. Nothing works and if i try a web page i just get connection/dns errors.
The only way to solve this is a soft-reset. Even flight mode on-off doesn't always seem to work.
I thought it was a bug on my network since Orange and T-Mobile share and that it may have had a problem switching between but i've manually selected my home network (Orange) and it's still happening.
So basically i'm now in a position where i have to manually check my data connection is actually working and if not, soft reset my phone. I can't be doing this, it's ridiculous having to re-set my phone numerous times a day!
Like i say this problem has only arrisen since Mango. I've read on the net a few others with this issue but no fix.
Are any of you guys experiencing something similar? Or know what I could try?
Thanks :/
I had that issue with WiFi for a couple of days after updating but it fixed itself. You might want to ask Orange for a replacement device if it stays like that.
I'm experiencing the exact same issue with my HD7 since a couple of days now. But I assume it's a hardware failure. My device is causing all different kinds of trouble like rebooting randomly several times a day, refusing to launch apps and so on. I'm going to send it in for repair.
Peew971 said:
I had that issue with WiFi for a couple of days after updating but it fixed itself. You might want to ask Orange for a replacement device if it stays like that.
Click to expand...
Click to collapse
It's odd i didn't notice it for a week after updating but then when i was out and about it dropped. Then every day since it's done the same thing.
So frustrating, it doesn't appear to be a localised network issue as it happened when i travelled around 100 miles away too!
Might give orange a call then and see what they say. Just seems a bit of a co0incidence that it's only happened after the Mango update.
Been on the phone to orange - They've sent me some network settings message, tbh i can't see it doing anything but they said if it carries on they'll just replace the handset.
Bit annoying really since other than this it's flawless.
I have the same problem, just restored back to pre-mango. no point being on Mango if i can't consume any data.
Spoke to Orange couple of days ago and "they said not our problem, call Samsung".
a joke.
k_aftab said:
I have the same problem, just restored back to pre-mango. no point being on Mango if i can't consume any data.
Spoke to Orange couple of days ago and "they said not our problem, call Samsung".
a joke.
Click to expand...
Click to collapse
Has restoring back fixed the data problem?
My sister also has an Omnia 7 on Orange and she has the same problem. So that's at least 3 cases Orange have been made aware of, I can only assume there are more.
I don't see any point retunring my phone as i assume when i update the replacement to Mango the same problem will arise.
Also do you have insurance with Orange? I was offered a replacement as i have the Orange care thing.
For reference,
I started a thread on the MS Answers site and a few others on Orange UK are
having the same problem.
http://answers.microsoft.com/en-us/winphone/forum/wp7-wppics/data-connection-problem-since-mango-update/1544a63f-7bf0-43fa-837c-7e89f10b86ab?page=1&tm=1319027651966#footer
If anyone here is suffering could they add their details to the list and mark it as "im having this problem too" to bring it to the attention of MS please?
Thanks!
I have a simfree omnia7 with an o2 UK SIM in it and I also have data connection problems since the mango update. It must be the phone coz it works fine on my desire HD with the same sim in it. Mite be time to get myself a titan instead me thinks.
Sent from my OMNIA7 using XDA Windows Phone 7 App
I just resolved this problem for my HTC Trophy!!!!
The cause seems to be that the APN settings where erased/blanked after the update to Mango.
I have a Vodafone branded HTC Trophy and my provider is T-mobile. After I supplied the APN settings from T-mobile, my data connection keeps on working!
Try it, maybe this helps!
APN settings can be edited through "Settings" - "Mobile Network (or Cellular)" - "edit apn" (scroll down!)
I have a similar problem on the Omnia7 with T-Mobile.
Sometimes my connection just drops, completely, no bars, no internet nothing. It'll come back after a few minutes though. I also have seen some similar problems to you with internet, displaying 3G+ but not actually loading anything.
I also seem to roam a lot now on T-Mobile Orange, even at home and when roaming I can't use the net at all.
Having said all this, I didn't force Mango but I was on the Developer Beta which (I think) means it just automatically upgraded to a generic Mango rom? I'm pretty sure T-Mobile have been slow with their updates, I've had mango since the first week release.
I really have tried to avoid posting but I'm really not sure what to attempt next. I've been through a few threads on the XDA as well as trawled Google but I've not really come up to much.
Basically my One X has been fine since I got it up until the last couple of weeks, I'm not entirely sure if that coincided with a software update or any other changes I could have made but I never seemed to have a problem initially.
I've been using GO SMS since I got the phone, but having just re-installed the app to no avail and having just tried the exact message within a 60 second window through the standard messager it still did not send. This has happened in alternative locations too, so it doesn't appear to be signal based on where I am. After the 4th attempt and the message would not send I put my phone into Airplane mode to reactivate the sim, after doing so and turning it off the message sent.. So it might even be network related.. I've no idea! I've removed the sim card and left it for a few minutes to see whether when it's reinserted if there is still a problem, failing that though I am out of ideas!
Just for your reference I am with Vodafone, totally stock phone as it comes out of the box running the updated 1.29.401.11 software
Any help greatly appreciated.
Ashalak said:
I really have tried to avoid posting but I'm really not sure what to attempt next. I've been through a few threads on the XDA as well as trawled Google but I've not really come up to much.
Basically my One X has been fine since I got it up until the last couple of weeks, I'm not entirely sure if that coincided with a software update or any other changes I could have made but I never seemed to have a problem initially.
I've been using GO SMS since I got the phone, but having just re-installed the app to no avail and having just tried the exact message within a 60 second window through the standard messager it still did not send. This has happened in alternative locations too, so it doesn't appear to be signal based on where I am. After the 4th attempt and the message would not send I put my phone into Airplane mode to reactivate the sim, after doing so and turning it off the message sent.. So it might even be network related.. I've no idea! I've removed the sim card and left it for a few minutes to see whether when it's reinserted if there is still a problem, failing that though I am out of ideas!
Just for your reference I am with Vodafone, totally stock phone as it comes out of the box running the updated 1.29.401.11 software
Any help greatly appreciated.
Click to expand...
Click to collapse
I have the same problem, AT&T HOX, stock 1.73.502 rom, completely un-modded.
You are not alone my friend.
Title says it all: send, but not receive. My carrier is MetroPCS, stock A505G (have skipped all updates since Aug 2019). Haven't had a single prob with this phone until yesterday when I realized I wasn't receiving any texts. Everything else is working fine.
Did all the basics (resetting Network settings to defaults, restarting 10,000 times, blah blah blah). No effect.
Installed several alternate text messaging apps. No effect.
Did the call-in-tech support thing. No effect.
Did the walk-in to the MetroPCS store thing. No effect.
Swapped SIM cards including a new one from the store. No effect.
Changed APN settings to every alternate under the sun that I've seen. No effect.
Absolutely cannot figure it out and neither could the neophytes (I think I got the C-crew today) at the local store.
I've got the North American version (A505G) and have *not* updated the phone since August 2019. I've forsaken all the updates after since I saw some probs with it on the XDA forums and just kept putting it off. Could that help fix it? I'm doubting it, but am open to suggestions and crossing my damn fingers someone somewhere has encountered a similar problem.
Of course I know I can do a factory reset, but why do I have a feeling it won't cure the problem..... Anyone have any ideas, I'd be real grateful.
Has anyone else experienced the same problem? Is there any way to get them to reactivate it?
I had an an XT1955-5 that was fully functional on the AT&T network, including voice over LTE. I bought this phone because XT1955-5 was on their list of approved phones. I even checked the sim status to verify that it didn't kick down to 3g/H+ when I made a call, and it had the HD symbol on the call screen.
Despite this, AT&T disabled it because they were shutting down the 3g network. I got them to reactivate it and it worked again for several months. Then, when they sent me the cheap replacement phone and sim card, they deactivated my old phone and I couldn't get it to work again. I tried calling them and talking to their technical support to explain the situation that VoLTE was fully functional on it. They didn't seem to know much other than "the computer says this phone isn't compatible." They said they would try changing my provisions, but they ended up making it much worse so mobile data wouldn't even work anymore.
Do they just go by an IMEI whitelist that can't be overridden? My best guess is that they seem to be shutting down all phones that weren't AT&T branded, so this one gets the axe because it was unlocked from another carrier. This is very disappointing because I really liked this phone for a combination of several factors that I can't seem to find in any others.
Unless I'm misreading the list, this is a whitelisted device on the AT&T network.
Correct, the model number is on their whitelist. That's why I chose this phone and why it's so frustrating that it was deactivated. I guess there's a subset of whitelisted IMEIs within that list, but isn't published. This particular one must not have been on their whitelisted IMEI list because it was unlocked from a nother carrier. Do you know if there's any way to get ATT to add it of am I SOL?
They say nothing about IMEI number limitations.
As long as it's not blacklisted there shouldn't be an issue. This list was just revised so your phone may not have been previously whitelisted.
There's quit a bit of confusion is what I gathered.
Some of the AT&T features like vid calling won't work without the AT&T software maybe firmware. Guess we'll both find out on the 22nd.
Call AT&T advance tech support as this is the game that moves as you play it.
I have a development:
I flashed back to stock/RetUS ROM from LineageOS 18.1 to try to fix wifi calling on T-Mobile since I was trying to switch to them due to this hassle. While I was at it, I read a post on a forum for another phone, where the person said they reflashed stock to reprovision the sim. I figured it's worth a try, so I popped in my AT&T sim card while on stock ROM and to my surprise, it fixed it. The LTE network is fully functional, at least for now. I didn't think Lineage did anything to change the radio firmware or whatever it is that controls how it interacts with the cell carrier. I guess I was wrong.
Now, I wonder if I'm stuck with the stock ROM because AT&T will detect a change and shut it down, or if I can get away with switching back to Lineage. I'll try it soon.
MotoMan1955-5 said:
Now, I wonder if I'm stuck with the stock ROM because AT&T will detect a change and shut it down, or if I can get away with switching back to Lineage. I'll try it soon.
Click to expand...
Click to collapse
AT&T isn't witch hunting. As long as it's firmware is compatible with their protocols it will work.
I have no clue what those protocols are though.
(deleted, mistook carrier)
I've pretty much lost hope at this point but I might as well share some more of this madness I'm experiencing. Maybe you'll even get some amusement out of my struggles.
VoLTE continued to work with the stock ROM. I flashed LineageOS again last night and was pleased to see VoLTE still worked. It went fine all day until someone in person mentioned to me that they texted me yesterday but I didn't respond. I never received the text, and I tried sending them one and they had not received that either. Since I was on the stock ROM when that text had been sent, I figure it was something still incorrectly configured with the carrier. I tried messages to several other people. They would all say "sent" but only a couple actually made it to the recipient, and likewise I could not receive messages from most people.
When I got home, I switched the sims around in a couple of phones to narrow down whether it was my phone or my sim that was causing the issue. It turned out to be the sim, as evidenced by successful messaging with a different sim in my phone but not my sim in a different phone. I happened to have the SIM in the AT&T Callypso when I called ATT customer support to see if they could fix the problem. Ultimately they did. VoLTE worked. Messaging worked.
I switched the SIM back to the G7 (currently running LineageOS 18.1). I made a quick call to confirm VoLTE still worked. It did. Great success! Then right after that I got the dreaded message saying they're updating the network and the phone I was trying to activate will not work. Now, it drops from LTE to H+ any time I have an incoming/outgoing call again, and mobile data doesn't even work now. At least messaging works now.
To make things worse, now it isn't even automatically reprovisioning when I put the sim in a new phone so I can't automatically get those privileges back like I did before. To make it double-worse, the sim for my spare line got the same screwed up status from being inserted into the G7 that it now has the same troubles.
Blackhawk, I agree that they probably aren't witch hunting or intentionally making this difficult, but obviously its network is changing my privileges when I put the SIM card in this phone. It seems to be that switching a sim to a new phone sends that phone info to the carrier, and if they have it on their list they automatically adjust the types of services available to that line to fit the phone. I suspect that info it sends also includes some software info, considering how it worked as intended when I had the stock software but not with Lineage which it probably did not recognize. My best guess is that I got away with flashing Lineage yesterday because my line was already configured correctly from when I had the stock rom, and since the SIM didn't change with the Lineage flash, it kept that same configuration. Moving it to another phone and back made it see the G7 as a new phone again, and it sent the info but the software wasn't recognized so I didn't get the good privileges.
ffdm, unfortunately you seem to be correct about just getting the runaround if your issue isn't common. The tech support people don't seem interested in anything other than their pre-scripted instructions, and it doesn't help that the support has clearly been outsourced to another country so they are hard to understand.
I have one last hope which is to put the SIM into the G7 totally stock, call customer support and have them reset the provisions for this line, then flash Lineage again and hope it never triggers the automatic provisioning ever again.
I just want a phone with a long battery life and AOSP not bloated with spyware that sends all my information to third parties that profile me. It shouldn't be this hard.
MotoMan1955-5 said:
I've pretty much lost hope at this point but I might as well share some more of this madness I'm experiencing. Maybe you'll even get some amusement out of my struggles.
VoLTE continued to work with the stock ROM. I flashed LineageOS again last night and was pleased to see VoLTE still worked. It went fine all day until someone in person mentioned to me that they texted me yesterday but I didn't respond. I never received the text, and I tried sending them one and they had not received that either. Since I was on the stock ROM when that text had been sent, I figure it was something still incorrectly configured with the carrier. I tried messages to several other people. They would all say "sent" but only a couple actually made it to the recipient, and likewise I could not receive messages from most people.
When I got home, I switched the sims around in a couple of phones to narrow down whether it was my phone or my sim that was causing the issue. It turned out to be the sim, as evidenced by successful messaging with a different sim in my phone but not my sim in a different phone. I happened to have the SIM in the AT&T Callypso when I called ATT customer support to see if they could fix the problem. Ultimately they did. VoLTE worked. Messaging worked.
I switched the SIM back to the G7 (currently running LineageOS 18.1). I made a quick call to confirm VoLTE still worked. It did. Great success! Then right after that I got the dreaded message saying they're updating the network and the phone I was trying to activate will not work. Now, it drops from LTE to H+ any time I have an incoming/outgoing call again, and mobile data doesn't even work now. At least messaging works now.
To make things worse, now it isn't even automatically reprovisioning when I put the sim in a new phone so I can't automatically get those privileges back like I did before. To make it double-worse, the sim for my spare line got the same screwed up status from being inserted into the G7 that it now has the same troubles.
Blackhawk, I agree that they probably aren't witch hunting or intentionally making this difficult, but obviously its network is changing my privileges when I put the SIM card in this phone. It seems to be that switching a sim to a new phone sends that phone info to the carrier, and if they have it on their list they automatically adjust the types of services available to that line to fit the phone. I suspect that info it sends also includes some software info, considering how it worked as intended when I had the stock software but not with Lineage which it probably did not recognize. My best guess is that I got away with flashing Lineage yesterday because my line was already configured correctly from when I had the stock rom, and since the SIM didn't change with the Lineage flash, it kept that same configuration. Moving it to another phone and back made it see the G7 as a new phone again, and it sent the info but the software wasn't recognized so I didn't get the good privileges.
ffdm, unfortunately you seem to be correct about just getting the runaround if your issue isn't common. The tech support people don't seem interested in anything other than their pre-scripted instructions, and it doesn't help that the support has clearly been outsourced to another country so they are hard to understand.
I have one last hope which is to put the SIM into the G7 totally stock, call customer support and have them reset the provisions for this line, then flash Lineage again and hope it never triggers the automatic provisioning ever again.
I just want a phone with a long battery life and AOSP not bloated with spyware that sends all my information to third parties that profile me. It shouldn't be this hard.
Click to expand...
Click to collapse
If these apply to you try:
Clear system cache
Clear Sim Toolkit data
Reset network setting
Get a new sim card from AT&T, handle like a stick of ram as they can be damaged by ESD.
From what is described, it does sound like a provisioning issue, and calling to get it fixed would probably be the correct solution. But why is it flagged as incompatible? Why would that status be persistent for that line? It's weird.
FWIW, AT&T kicked me off for switching from a OnePlus 6 (not a 5g phone) to a OnePlus N10 (5G phone). They were nice enough to disable my account on a Friday night when I switched sims, and was without cell service all weekend since they apparently don't want to do customer service outside banker's hours. Couldn't use the old one either (on 4G), I was completely blacklisted.
T-Mobile happily accepted my porting on Monday .
I'll save my unkind thoughts past "maybe consider firing them" as I don't want to sound like a loonie.
Man, I wish I could switch. I actually tried switching to a T-Mobile MVNO. They provisioned my SIM correctly, but unfortunately their coverage was insufficient in my rural area. I considered sticking with them and using wifi calling at home if that would work, but that feature was broken on lineage and I thought I got this to work correctly with AT&T.
I did get it working by flashing stock again, calling ATT to have them correctly provision it, then flashing LineageOS again. It has been working properly for about a week so with any luck I'll get to continue using the phone.
The 22nd came and went. I'm noticing some vids pause occasionally. May be just a random glitch otherwise no change. I may eventually try a network reset and have AT&T do it on their end.
Long live 4G LTE