So, just today, my Mate 20X stopped making or receiving calls. Looks like ATT shut down 3G calling. Anyone on ATT in the US find a way to continue using the EVR-L29? Anyone get anywhere with ATT tech support on this issue? I REALLY want to continue using this phone. If not, anyone know of a suitable alternative of the same size (7+ inch screen) that is VOLTE enabled with the proper bands for ATT? Don't want a folding phone. Anything else out there? Thanks!
steveyal said:
So, just today, my Mate 20X stopped making or receiving calls. Looks like ATT shut down 3G calling. Anyone on ATT in the US find a way to continue using the EVR-L29? Anyone get anywhere with ATT tech support on this issue? I REALLY want to continue using this phone. If not, anyone know of a suitable alternative of the same size (7+ inch screen) that is VOLTE enabled with the proper bands for ATT? Don't want a folding phone. Anything else out there? Thanks!
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I have the same issue with my Mate 10 Pro. For the last few months I had to keep calling to keep my IMEI whitelisted. This might be the end of the line. I called ATT earlier and this time they said there was nothing they could do. They said the hard phase out started yesterday for non-voLTE. Data and text still work, just not voice. I'm hoping magically there's still a workaround, but I dunno anymore.
phone_home_42 said:
I have the same issue with my Mate 10 Pro. For the last few months I had to keep calling to keep my IMEI whitelisted. This might be the end of the line. I called ATT earlier and this time they said there was nothing they could do. They said the hard phase out started yesterday for non-voLTE. Data and text still work, just not voice. I'm hoping magically there's still a workaround, but I dunno anymore.
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Click to collapse
I hear ya. I'll let you know if I find any joy . They are sending me a new sim but a guy at the att store said it probably won't work. Wondering if there are Huawei phones that have VoLTE and USA bands this is the third time I've been squeeze out of a great phone due to tower upgrades. sucks
Good luck. I previously swapped sims with the ATT u304aa phone they gave me, and it didn't save me this week.
Problem solved!! Ditch ATT. Went to T Mobile after they sent me some stupid E sim card that wasn't even compatible with my device. They put in one of their sim cards into my phone and BOOM...just like that, my Mate 20X has VoLTE. Turns out ATT doesn't want to help people out.
steveyal said:
Problem solved!! Ditch ATT. Went to T Mobile after they sent me some stupid E sim card that wasn't even compatible with my device. They put in one of their sim cards into my phone and BOOM...just like that, my Mate 20X has VoLTE. Turns out ATT doesn't want to help people out.
Click to expand...
Click to collapse
Both tmo and att are corporate. But tmo is less corp and more people oriented than att.
Related
Just want to verify this phone works appropriately with Verizon. I see nothing on this from Verizon's website and nothing more than a few mentions in press releases. Does the lte-a work correctly? Can we access Verizon features like video calling? Does Verizon staff give you problems trying to register the phone?
Can't wait to hear some first hand experience.
wondering the same thing actually
https://opendevelopment.verizonwireless.com/device-showcase/device/7466
Looks good enough for me. I'm about to order one from clove, will update when it gets here if this thread still needs some answers. I hope volte works. Wifi calling would be a cherry on top.
Yup! Having it working on my XZ2 Compact. Didn't originally want to connect, so I flashed the OEM+OEM_Other.sin files from the US version and now I have Verizon working without a hitch. VoLTE is enabled for Verizon by default since it can only connect over LTE to begin with, but no WiFi calling. That being said and it being a dual SIM device, my secondary T-Mobile SIM has access to neither VoLTE or WiFi Calling. So I have calling set up for Verizon and Data over T-Mobile. You're able to do dual LTE standby on this device.
So now that this works with Verizon I should be able to buy the duel sim version and run both my personal At&t sim and my Verizon work sim card in this phone with duel standby? No flashing any software?
themoveforward said:
[...] ... I flashed the OEM+OEM_Extra.sin files from the US version and now I have Verizon working without a hitch. [...]
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Does flashing these have any affect on DRM keys and such? I'm going to be getting a H813, but with UK software from clove so I'll need to do the same thing I'm guessing.
Ziltoid_ said:
Does flashing these have any affect on DRM keys and such? I'm going to be getting a H813, but with UK software from clove so I'll need to do the same thing I'm guessing.
Click to expand...
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Are the frequency's for both of these phones the same? Only difference would be that one is duel sim and the other isnt correct?
mattnathaniel12 said:
Are the frequency's for both of these phones the same? Only difference would be that one is duel sim and the other isnt correct?
Click to expand...
Click to collapse
I believe so. H8324 is the Asian dual SIM and H8314 is the Western single sim. I wasn't checking all the bands but both phones have all three of Verizon's LTE bands supported
Ziltoid_ said:
I believe so. H8324 is the Asian dual SIM and H8314 is the Western single sim. I wasn't checking all the bands but both phones have all three of Verizon's LTE bands supported
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Just ordered the duel sim version and should have it by Wednesday. I currently have both an At&t personal phone and a Verizon work phone. Plan is to combine them both in this duel sim phone and only have to carry one haha. If it doesnt work out for whatever reason il just try google voice for my work number i suppose.
themoveforward said:
Yup! Having it working on my XZ2 Compact. Didn't originally want to connect, so I flashed the OEM+OEM_Extra.sin files from the US version and now I have Verizon working without a hitch. VoLTE is enabled for Verizon by default since it can only connect over LTE to begin with, but no WiFi calling. That being said and it being a dual SIM device, my secondary T-Mobile SIM has access to neither VoLTE or WiFi Calling. So I have calling set up for Verizon and Data over T-Mobile. You're able to do dual LTE standby on this device.
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Click to collapse
Having some issues with my XZ2 Compact Duel sim. With At&t I am only getting H and H+ connection and Verizon I cant seem to get anything to work. What APN did you pick for your Verizon sim, i have choices of CBS, FOTA, IMS and Internet.
So I have some more information that may help someone or may not. After talking with Verizon in depth about my issue with connecting to their service they have determined that the XZ2 Compact will not work on their service. Even with it being labeled as an Certified Open Market device on their own site and even being listed as Verizon Compatible on Bestbuys site and many others. They said noone there has any knowledge of the device coming to Verizon at all and were confused about it being posted on all the sites as being Certified. So i suppose it just wont be compatible lol. I guess im porting my 2nd # over to at&t and just not dealing with it because im sure as heck not going through the hassle of sending this phone and the chargers and cases back lol. If anyone has any success on getting this connected with Verizon please post, but im not hopeful lol.
mattnathaniel12 said:
So I have some more information that may help someone or may not. After talking with Verizon in depth about my issue with connecting to their service they have determined that the XZ2 Compact will not work on their service. Even with it being labeled as an Certified Open Market device on their own site and even being listed as Verizon Compatible on Bestbuys site and many others. They said noone there has any knowledge of the device coming to Verizon at all and were confused about it being posted on all the sites as being Certified. So i suppose it just wont be compatible lol. I guess im porting my 2nd # over to at&t and just not dealing with it because im sure as heck not going through the hassle of sending this phone and the chargers and cases back lol. If anyone has any success on getting this connected with Verizon please post, but im not hopeful lol.
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I love Verizon but I was actually thinking of going to AT&T myself tired of Verizon having such a limited phone selection. However there is a post in this thread by the name of themoveforward or something who claims he got this working on verizon you may want to try his methods before making the switch
R_Fated_Circle said:
I love Verizon but I was actually thinking of going to AT&T myself tired of Verizon having such a limited phone selection. However there is a post in this thread by the name of themoveforward or something who claims he got this working on verizon you may want to try his methods before making the switch
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Click to collapse
I tried sending him a message but haven't heard back. I'm assuming perhaps he was mistaken about what phone this post was referring to.
I believe carol_vzw is a Verizon employee who maintains this list: https://community.verizonwireless.com/docs/DOC-2843
The H8314 is listed on here as officially supported, but H8324(dual SIM) is not. You could try messaging her on there to see if they can add the H8324, or find out why it's not compatible.
Edit: looks like you've already seen this based on the comments
Ziltoid_ said:
I believe carol_vzw is a Verizon employee who maintains this list: https://community.verizonwireless.com/docs/DOC-2843
The H8314 is listed on here as officially supported, but H8324(dual SIM) is not. You could try messaging her on there to see if they can add the H8324, or find out why it's not compatible.
Edit: looks like you've already seen this based on the comments
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Click to collapse
Yea the crazy thing is while talking to Verizon support yesterday i referenced that post and also Bestbuy having it labeled as for Verizon as well as the phone being posted on their Showcase directly on the Verizon site lol. The support guy kept putting me on hold and said he was taking the info as I was giving it to him to another support team directly and that they were all baffled at this information as none of them had any knowledge of this phone let alone it supposedly being compatible with Verizon at all. After about an hour into the call a woman picked up the phone and directed me to attempt to put my new sim card (when i swapped to this phone i had a micro-sim from my old phone not a nano-sim which this phone needs) directly into someone elses phone that has Verizon and attempt to activate the sim card on their phone, then attempt to reinsert it back into my phone to see if the network picked up. I will be attempting this in about an hour when I see a friend who has Verizon. I will update on whether this works or not.
mattnathaniel12 said:
Yea the crazy thing is while talking to Verizon support yesterday i referenced that post and also Bestbuy having it labeled as for Verizon as well as the phone being posted on their Showcase directly on the Verizon site lol. The support guy kept putting me on hold and said he was taking the info as I was giving it to him to another support team directly and that they were all baffled at this information as none of them had any knowledge of this phone let alone it supposedly being compatible with Verizon at all. After about an hour into the call a woman picked up the phone and directed me to attempt to put my new sim card (when i swapped to this phone i had a micro-sim from my old phone not a nano-sim which this phone needs) directly into someone elses phone that has Verizon and attempt to activate the sim card on their phone, then attempt to reinsert it back into my phone to see if the network picked up. I will be attempting this in about an hour when I see a friend who has Verizon. I will update on whether this works or not.
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Click to collapse
If its any hope, I had a similar situation when I was trying to activate my Nexus 5x on Verizon. The people in the store didn't know that it existed and had no instructions on what to do. Also my first nano SIM phone, and they couldn't get it to activate. That's when I learned to never go to their stores for technical help. But it was worth it that time because they let me keep the sim card and later I was able to get someone on their tech support number who was able to activate it remotely. It could just be that the phone is new and information hasn't gotten around internally. Verizon seems pretty bad about that.
My xz2c single sim package got lost on Wednesday by DHL ? but I'm going to be dealing with this soon
Well no luck trying to activate the Sim with another Verizon phone. It seems that the phone just isn't in the Verizon system yet.
I have a UK single sim that I'm having no service with Verizon. Not sure if it's due to the phone being from the UK or something else with Verizon maybe. Trying to flash the US firmware but having problems with Newflasher.
If I have any luck I'll post back here.
Just posting for others who may be curious; I was able to get the phone working on Verizon today. Using the sim from an already activated pixel 2 initially worked for data and calling, and sending text messages, but I could not receive text messages. I grabbed an updated sim (says 4G LTE on it) and activated it on the pixel 2, then moved it to the xz2c and currently have everything working. It's only been a few hours so we'll see if it stays like this or if it goes the way of the htc U11 and has problems every couple of weeks. I'm using the verizon approved H8314 single sim model, not the dual sim model.
Interesting, thanks for the update! I'm using an activated sim from my Pixel 2 as well. It says 4G LTE on the sim too and my model xz2 compact is the same H8314. So maybe it is the UK firmware in my case, I'm going to keep trying to figure out my drivers issue this weekend to flash US firmware and see if that helps.
I've tried using shortcut master and accessing the telephony bands settings in the Red Magic 6 settings that isn't viewable. So far, no luck. I tried setting it to evdo, cdma, etc.
Anyone find a fix or have found a workaround for this?
I'm having the same issue. So far I have stumped the techs at my local Verizon store and also tech support. I have an escalated ticket with phone support so hopefully I'll get some answers. In the meantime someone on reddit mentioned when they got a new SIM card it worked. They were going from an old 4G phone SIM to a 5G. This was my situation but did not fix it for me. Worth a shot if you haven't tried it yet.
Your never gonna get sms working properly on Verizon.
WR-3N said:
I'm having the same issue. So far I have stumped the techs at my local Verizon store and also tech support. I have an escalated ticket with phone support so hopefully I'll get some answers. In the meantime someone on reddit mentioned when they got a new SIM card it worked. They were going from an old 4G phone SIM to a 5G. This was my situation but did not fix it for me. Worth a shot if you haven't tried it yet.
Click to expand...
Click to collapse
Update: I talked to tier 2 tech support at Verizon and had my ticket escalated to the Network Repair Bureau. From what it sounds is that they need to enable CDMA less on the Red Magic 6 but aren't able to until the device is added to their list, which they are going to do. ETA is 1-5 days.
The tech said they had a ticket exactly like this before and were successful so there is some hope here. I'll continue to pursue this and update again once I have more.
WR-3N said:
Update: I talked to tier 2 tech support at Verizon and had my ticket escalated to the Network Repair Bureau. From what it sounds is that they need to enable CDMA less on the Red Magic 6 but aren't able to until the device is added to their list, which they are going to do. ETA is 1-5 days.
The tech said they had a ticket exactly like this before and were successful so there is some hope here. I'll continue to pursue this and update again once I have more.
Click to expand...
Click to collapse
Good luck with that. Vz are diks with non approved phone. Another way around it, is activate a one plus, and they will add CDMA less instantly, then pop sim in rm6
bs3pro said:
Good luck with that. Vz are diks with non approved phone. Another way around it, is activate a one plus, and they will add CDMA less instantly, then pop sim in rm6
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Click to collapse
If it comes down to that, I'll give it a try. I don't have a One Plus on hand but maybe I can get them to try it at the Verizon store.
Can you even get Band 13 on this phone?
RealSaiyanAS said:
Can you even get Band 13 on this phone?
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Click to collapse
Nope
Hi, I just switched from a Mi Max 3 to a Mate 20X since ATT is removing 3G, and haven't had any luck finding or setting up VoLTE on my Mate 20X. I'm fully updated to EMUI 11 and the option simply doesn't exist to turn on VoLTE. I've tried setting up a new APN as well, with no luck.
How should I go about getting it working? As ATT locks down any lines that don't have VoLTE.
Aorus Mini-ITX RiG said:
It's been discussed this thing 20x.. You don't setup an volte on your phone firstly your mobile OP must support it then it will be auto enabled..
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I did a lot of reading on these forums about that. I had called into ATT support last night and they said enabling VoLTE was something that they were unable to do for my IMEI on my line. To the point that ATT will actually lock my line out from even functioning once I try to get that device setup. Would I have to give them an IMEI for another device with VoLTE, have them unlock my line, and then put the sim card back in the Mate 20X?
Update on this, I tried a friends T-Mobile sim card in my phone and it worked with no issue. VoLTE started up completely fine. ATT is just being dumb with me when they say they can't activate VoLTE on the line.
So, would I need to bring in a completely different device with VoLTE and give them that IMEI. Then plop the sim card back in my Mate 20X?
Aorus Mini-ITX RiG said:
they are against huawei and they in purpose not enabling it ... so they lying to you...
Get tmobile or verizon instead.. such messing around shouldn't happen an dsome imei locking n sht... They talking b-sht.. you already told them imei so they have you on black list..
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Click to collapse
No problems with that, switch to T-Mobile it is then. Heck even Google Fi or something like that.
I think they're telling me the device they see off of the IMEI isn't allowed, not blocking the IMEI or anything.
Aorus Mini-ITX RiG said:
Because they are paranoied thinking huawei will listen them or something...
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Click to collapse
Thanks ATT.
Most of my family is on ATT, but I have someone in it on T-Mobile. Will be heading there later.
I already switched to T-mobile after 9 years with ATT
They simply locked out my phone
T-mobile works fine no issues
mcjoe1015 said:
I already switched to T-mobile after 9 years with ATT
They simply locked out my phone
T-mobile works fine no issues
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Click to collapse
what made you stick with att all this time on the real t?
This phone nor my Wife's mate 10 pro use 3G so I am confused about this email.
Anyone else?
I received it as a text message on my Mate 20x in May. If this happens I may switch to Spectrum Cable mobile service which uses the Verizon network.
loudawg11 said:
I received it as a text message on my Mate 20x in May. If this happens I may switch to Spectrum Cable mobile service which uses the Verizon network.
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Click to collapse
The mate 20x doesnt work on spectrum/verizon
T-mobile maybe? Update: They're dropping it too... 3G is dead as Zed.
But these phones are not using 3G so i dont understand why they will block them
I got a text message today from AT&T saying "we're sending you a phone. if you don't activate it, we will auto activate it after 30 days and your phone you're using now will only be able to call 911"
This is a huge bummer.
CCJ22 said:
I got a text message today from AT&T saying "we're sending you a phone. if you don't activate it, we will auto activate it after 30 days and your phone you're using now will only be able to call 911"
This is a huge bummer.
Click to expand...
Click to collapse
same thing my wife received :/
CCJ22 said:
I got a text message today from AT&T saying "we're sending you a phone. if you don't activate it, we will auto activate it after 30 days and your phone you're using now will only be able to call 911"
This is a huge bummer.
Click to expand...
Click to collapse
Wow. Did you reach out to at&t to escalate this issue?
Deanro said:
Wow. Did you reach out to at&t to escalate this issue?
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Click to collapse
I actually did 2 months ago when they just shut my phone off completely. Spoke with a cool rep who turned it back on.
But I haven't reached out to them about this text message.
But here is the list https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf
Funny, SM-N975U1 which is NOT a 5g phone seems to be on the list of accepted phones. This is a very big bummer.
I'm gonna ride the wave and pretend I didnt' even get a phone from AT&T and see just how long I can keep using my Mate 20x here in the USA on ATT.
If only 16:9 or 16:10 phones would come back. But looks like lame kitkat phones are here to stay. :/
shaolin95 said:
If only 16:9 or 16:10 phones would come back. But looks like lame kitkat phones are here to stay. :/
Click to expand...
Click to collapse
Funny you mention this as a week ago I stumbled upon a thread "boycotting" the slim "cigarette" phones possessing aspect ratios greater than 16:9. From what I had gathered from reading through user's complaints, about 97% favored the re-adoption of the classic wide AR of phones while disfavoring (with some expletives) these Malboro cigarette phones.
In my opinion, in order to please certain audiences (that would be us) phone companies should at least provide 2 phone flavors, slim and wide. Personally I wouldnt mind creating a fb campaign if you guys would like to join that protest.
CCJ22 said:
I actually did 2 months ago when they just shut my phone off completely. Spoke with a cool rep who turned it back on.
But I haven't reached out to them about this text message.
But here is the list https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf
Funny, SM-N975U1 which is NOT a 5g phone seems to be on the list of accepted phones. This is a very big bummer.
I'm gonna ride the wave and pretend I didnt' even get a phone from AT&T and see just how long I can keep using my Mate 20x here in the USA on ATT.
Click to expand...
Click to collapse
My best advice to you if you really want your mate 20x to remain your keepsake is to swap networks to another gsm which would be a smart move by paying a similar price
Deanro said:
Funny you mention this as a week ago I stumbled upon a thread "boycotting" the slim "cigarette" phones possessing aspect ratios greater than 16:9. From what I had gathered from reading through user's complaints, about 97% favored the re-adoption of the classic wide AR of phones while disfavoring (with some expletives) these Malboro cigarette phones.
In my opinion, in order to please certain audiences (that would be us) phone companies should at least provide 2 phone flavors, slim and wide. Personally I wouldnt mind creating a fb campaign if you guys would like to join that protest.
My best advice to you if you really want your mate 20x to remain your keepsake is to swap networks to another gsm which would be a smart move by paying a similar price
Click to expand...
Click to collapse
I would like to join your facebook page and a link to the thread you found boycotting it.
CCJ22 said:
I would like to join your facebook page and a link to the thread you found boycotting it.
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Click to collapse
Me too. I mean, if companies were smart, one could bring up at least one model 16:9 and have the whole market of people looking for that aspect ratio !
shaolin95 said:
Me too. I mean, if companies were smart, one could bring up at least one model 16:9 and have the whole market of people looking for that aspect ratio !
Click to expand...
Click to collapse
CCJ22 said:
I would like to join your facebook page and a link to the thread you found boycotting it.
Click to expand...
Click to collapse
Ok guys I have created a facebook page. Keep in mind that this is the first time I have ever created a fb page regarding a company. Note also, I'm not a social media person so bear with me. That said, I strongly encourage suggestions as to how best to make it look right and communicate the right message to the company and our audience. It is still a work in progress. Please don't hesitate to add your opinions.
I need 24 likes on the fb page before I can add a username according to fb rules.
Let me know what you think!
Stop Samsung
Stop Samsung. 1 like. This is a campaign to compel Samsung Electronics to manufacture wide phones again. Unfortunately, today's narrow phones have replaced wide phones leaving consumers disappointed...
www.facebook.com
EDIT--
On the fb page the link is in chinese for some strange reason although I'm not chinese and reside in USA. If anyone here can suggest how to fix that do let me know. Thanks.
Hi guys. A few of you have reacted favorably to my fb page on urging samsung to resurrect the wide aspect ratio. However, I'm new to making fb pages. If you want to submit some ideas to me on how to reach a greater audience or enhance the page to convey our message better, please do so. Thank you.
Getting back to the initial point of this thread, my phone was turned off today by AT&T in the United States. I spoke with AT&T customer service. They indicated that even though the EVR-L29 is a 4G LTE phone, it handles voice calls over a 3G network. There is supposed to be a setting on the device to switch the phone to 4G LTE calling (VoLTE.) However, when I checked my settings, the switch was not there. I posted in another thread on XDA about this situation; but have not heard back. In the meantime, has anyone found a solution? I was told that all of these devices would be turned off permanently in February as the 3G network will be dismantled. I'm hoping to find a solution before then because I really don't want to let this phone go. Otherwise, are there any suggestions for other larger (7") screen phones that do 4G LTE calling on US bands supported by either AT&T or T-Mobile? Thanks.
steveyal said:
Getting back to the initial point of this thread, my phone was turned off today by AT&T in the United States. I spoke with AT&T customer service. They indicated that even though the EVR-L29 is a 4G LTE phone, it handles voice calls over a 3G network. There is supposed to be a setting on the device to switch the phone to 4G LTE calling (VoLTE.) However, when I checked my settings, the switch was not there. I posted in another thread on XDA about this situation; but have not heard back. In the meantime, has anyone found a solution? I was told that all of these devices would be turned off permanently in February as the 3G network will be dismantled. I'm hoping to find a solution before then because I really don't want to let this phone go. Otherwise, are there any suggestions for other larger (7") screen phones that do 4G LTE calling on US bands supported by either AT&T or T-Mobile? Thanks.
Click to expand...
Click to collapse
What bothers me is that cricket, H2O, etc... Which are all on the AT&T network have not been told they need to get a LTE voice phone.
My parents are in cricket with OnePlus unlocked phones. My sister is in H2O.
Business as usual for carriers that use AT&T towers so what the **** is going on at AT&T?
steveyal said:
Getting back to the initial point of this thread, my phone was turned off today by AT&T in the United States. I spoke with AT&T customer service. They indicated that even though the EVR-L29 is a 4G LTE phone, it handles voice calls over a 3G network. There is supposed to be a setting on the device to switch the phone to 4G LTE calling (VoLTE.) However, when I checked my settings, the switch was not there. I posted in another thread on XDA about this situation; but have not heard back. In the meantime, has anyone found a solution? I was told that all of these devices would be turned off permanently in February as the 3G network will be dismantled. I'm hoping to find a solution before then because I really don't want to let this phone go. Otherwise, are there any suggestions for other larger (7") screen phones that do 4G LTE calling on US bands supported by either AT&T or T-Mobile? Thanks.
Click to expand...
Click to collapse
The sad thing is that when I tested a TMobile sim card the option to switch to VoLTE shows up!
shaolin95 said:
The sad thing is that when I tested a TMobile sim card the option to switch to VoLTE shows up!
Click to expand...
Click to collapse
Really? If that's the case, I will simply switch to T Mo. I have no allegiance to a carrier.
steveyal said:
Really? If that's the case, I will simply switch to T Mo. I have no allegiance to a carrier.
Click to expand...
Click to collapse
Yeah I was going to do that but then my wife wanted to upgrade phones and I kind of wanted the better cameras of the S21 Ultra. Plus I never felt the Mate 20x was that big anyway (compared to what I had before). Still hoping for the return of the 16:10 phones one day or better foldable ones
Anyway, at least at this time, I dont see a problem with Tmobile and the Mate 20x.
Hi, I'm trying to use an eSim only (without inserting a physical sim) on my pixel 6 pro on AT&T, however I cannot get it to work. When I say not get it to work, I mean with eSim only there is no cell signal and no data signal. Physical sim works fine on both signal and cellular service. If there's another Us AT&T pixel 6 pro user who's using only the eSIM for service please respond and let me know whether or not eSim only works for you. Thanks.
Not an AT&T user here, am using a European carrier, just from anecdotal perspective: I also use eSim only and never had an issue on my P6 Pro. So it appears to be something carrier related.
I remember that I had to activate my eSim, maybe you also have to do this? Did you try out the eSim/your contract before using this phone?
Morgrain said:
Not an AT&T user here, am using a European carrier, just from anecdotal perspective: I also use eSim only and never had an issue on my P6 Pro. So it appears to be something carrier related.
I remember that I had to activate my eSim, maybe you also have to do this? Did you try out the eSim/your contract before using this phone?
Click to expand...
Click to collapse
Yes, I tried 3 times with the help of AT&T and we couldn't get it to work. I'm going to return the device for a new replacement to see if that fixes this issue. Thanks for replying.
d.cortez said:
Yes, I tried 3 times with the help of AT&T and we couldn't get it to work. I'm going to return the device for a new replacement to see if that fixes this issue. Thanks for replying.
Click to expand...
Click to collapse
Before going through the hassle of returning the device for a potential fault - do you have a family member or friend, whose simcard/esim you could try out? That way you can find out if your phone truly has a defect or if its your contract/the specific esim. Of course you can always let them replace your device, but that will take a couple days, maybe there are faster ways to narrow the problem down.
Morgrain said:
Before going through the hassle of returning the device for a potential fault - do you have a family member or friend, whose simcard/esim you could try out? That way you can find out if your phone truly has a defect or if its your contract/the specific esim. Of course you can always let them replace your device, but that will take a couple days, maybe there are faster ways to narrow the problem down.
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i tried again today at another AT&T corp store and walked out of the store with it working as expected (wait till the end). the person helping did additional research on my issue and discovered the P6P shipped to me "was not activated" with the inserted physical sim (which i removed when i received the device). apparently, AT&T will park (or associate) a new device with a specific number when shipping to you vs. walking in to buy a device on an existing line. nonetheless, i'm going to return the phone because the data connection isn't working consistently; data is on and then after i go to website, data turns off. i'm probably going to send it back to AT&T next week.
Finally got the phone working, but will get an unlocked version later; this one is still going back to ATT.
I'm using an ESIM on AT&t and even originally got the phone My plan was to have a physical TracFone SIM card and my AT&t esim which is exactly what I had on my Pixel 5 and it worked great. Both SIM cards work great... when the other ones not active or inserted. It is impossible to use with both SIM cards like I did on my Pixel 5. Constant signal loss and the majority of the time. No signal at all. But as soon as I deactivate or remove a SIM card it starts working perfect.
I had a problem with provisioning eSim on my TMobile, well technically its sprint still, says tmobile esim but I am on sprint billing. Anyways, you need to maybe try to do it on another WiFi access point or something. I had issues with mine activating over Viasat2 satellite internet. I live in that area, its either LTE or satellite for internet. Had to tether to my work verizon phone to activate it on sprint/tmobile lol. If the connectivity to the esim server is not great, you'll split hairs until it is.
spawn985 said:
I'm using an ESIM on AT&t and even originally got the phone My plan was to have a physical TracFone SIM card and my AT&t esim which is exactly what I had on my Pixel 5 and it worked great. Both SIM cards work great... when the other ones not active or inserted. It is impossible to use with both SIM cards like I did on my Pixel 5. Constant signal loss and the majority of the time. No signal at all. But as soon as I deactivate or remove a SIM card it starts working perfect.
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Exactly the same issue/behavior I had with my AT&T P6P on the AT&T network so I returned mine today. I'm contemplating a Fi version to see if it works for my use case.