TCL android TV black out when all white screen is displayed - Philips, Sony, TCL Android TV

Hi all.
I recently got an issue with the TCL android Tv (75C4US/75c8). I realised on certain scenes on videos(youtube,netflix) and TV, the TV just blacks out with backlight still on and sound still playing in the background. I tried to do a factory reset as well as to reinstall the firmware pkg provided by TCL but the problem still recurs. I realised the scenes were like lightning flashes, camera flashes, fire burning scenes.
I then did a little bit of exclusion of things that trigger the blackout of the screen. I realised if I display a full screen of the colour white, this triggers the black out of the screen. The blackout can only be fixed by rebooting the TV. This makes the TV useless as there are bound to be scenes in videos with a full white screen.
Does this sound like a software or hardware issue?
Thanks all!!

Having the same issue with the same model the last few days (generally blanking on adverts) with no reset processes addressing the problem. Given your post, I am hoping now it may be an update issue that will be resolved.

j.zagami said:
Having the same issue with the same model the last few days (generally blanking on adverts) with no reset processes addressing the problem. Given your post, I am hoping now it may be an update issue that will be resolved.
Click to expand...
Click to collapse
seems like it is a software thing if we are both getting the same issue? they got a technician coming to see it

warhunter said:
seems like it is a software thing if we are both getting the same issue? they got a technician coming to see it
Click to expand...
Click to collapse
possibly, will know if more people start seeing the issue

j.zagami said:
possibly, will know if more people start seeing the issue
Click to expand...
Click to collapse
i found out how to trigger the black screen, Just display something that shows a white background, then it triggers the black screen. the sound still works in the background

the technician came. have to replace the t con cable and the mainboard. he said its a very common problem and tcl knows about it. u should approach ur local consumer rights office.

Ok mates i will keep in mind for future ... your suggestions are beneficial..

Related

Smartwatch 2 gets stuck?

I bought my Smartwatch 2 from amazon and apart from being totally disapointed by the fact that Sony removed the shake2wake, music widget and auto brightness I have found an other problem: it gets stuck (happens like once a day) and it usually happens when I let it turn the screen off by its own, it will just dim the screen and get stuck in a dimmed screen state, showing my apps, but I can't interact with it, is anyone else experiencing this, and did anyone manage to fix this problem, or is my devices defective and I should send it back for repairing, and if that's the case can I send it to Sony Roumania instead, cause I don't like the idea of sending it to Amazon UK?
Ranomez said:
I bought my Smartwatch 2 from amazon and apart from being totally disapointed by the fact that Sony removed the shake2wake, music widget and auto brightness I have found an other problem: it gets stuck (happens like once a day) and it usually happens when I let it turn the screen off by its own, it will just dim the screen and get stuck in a dimmed screen state, showing my apps, but I can't interact with it, is anyone else experiencing this, and did anyone manage to fix this problem, or is my devices defective and I should send it back for repairing, and if that's the case can I send it to Sony Roumania instead, cause I don't like the idea of sending it to Amazon UK?
Click to expand...
Click to collapse
Do you think you might have downloaded an app that is causing this? I haven't had my watch for long but, I downloaded a calander app which would cause my watch to freeze whenever I'd open it.
MO3iusONE said:
Do you think you might have downloaded an app that is causing this? I haven't had my watch for long but, I downloaded a calander app which would cause my watch to freeze whenever I'd open it.
Click to expand...
Click to collapse
Downloaded only Sony's apps (most of them) and WatchIT and the xbmc and tasker extensions, don't think any of one can cause that...
EDIT: Forgot to say it also happened when my phone was dead, so the watch was not connected to anything.
Just if anyone is interested and has the same problem as I did, I managed to solve it by unpairing the watch from the phone, reseting the watch and doing the whole repairing process.
Ranomez said:
Just if anyone is interested and has the same problem as I did, I managed to solve it by unpairing the watch from the phone, reseting the watch and doing the whole repairing process.
Click to expand...
Click to collapse
Yep, I'm experiencing the same problem as I'm typing. I was just viewing an email and, exactly like you said, the backlight slowly turned off and it just stopped working. I'm going to soft-reset the smartwatch.
InjecTioN said:
Yep, I'm experiencing the same problem as I'm typing. I was just viewing an email and, exactly like you said, the backlight slowly turned off and it just stopped working. I'm going to soft-reset the smartwatch.
Click to expand...
Click to collapse
Hope you fix it man, the smartwatch 2 is a beautiful device, unfortunately mine is no more (screen got burnt so I sent it back to amazon and got my money back) so I really hope you fix it and keep enjoying it cause I really miss it but oh well, waiting for a g watch and hoping to be as satisfied of it as I was of the smartwatch 2.

touch issue

i've been facing touch issues for the last 3/4 months...
it's very annoying..sometimes lock and unlock makes it normals...but after like 10 minutes i t happens again..i looked up in the sony xperia sites and some people were also complaining about the issue but no reply from sony officials.i thought it was a software problem as some of the other consumers also have this touch issue so i decided to go back to oreo from the latest update..
but the problem stills exists even after flashing back to oreo.
anyone have any idea about this issue?
You wrote quite a few words, but you failed to describe the issue itself.
So, what is the problem?
MichaelMeier said:
You wrote quite a few words, but you failed to describe the issue itself.
So, what is the problem?
Click to expand...
Click to collapse
suppose i'm playing games for around 10 minutes
suddenly if i touch in the middle of the creen it registers at the corner
if i touchat corner it registers elsewhere
when i close the game and swipe on menu
it pulls down the notification bar
even closing the game becomes hard as it continuously registering falut touches
murshed.hasan said:
suppose i'm playing games for around 10 minutes
suddenly if i touch in the middle of the creen it registers at the corner
if i touchat corner it registers elsewhere
when i close the game and swipe on menu
it pulls down the notification bar
even closing the game becomes hard as it continuously registering falut touches
Click to expand...
Click to collapse
Maybe hardware damage?
Maybe heat?
murshed.hasan said:
suppose i'm playing games for around 10 minutes
suddenly if i touch in the middle of the creen it registers at the corner
if i touchat corner it registers elsewhere
when i close the game and swipe on menu
it pulls down the notification bar
even closing the game becomes hard as it continuously registering falut touches
Click to expand...
Click to collapse
I have experienced these same issues from time to time. I don't have a fix for it other than to restart your phone. That seems to fix the problem for a while.
One other thing I have done is to just close out of everything, lock the screen then rub it against my shirt to clean the screen a bit. These aren't very scientific approaches but it does seem to work in my case.
SludgeFactory said:
I have experienced these same issues from time to time. I don't have a fix for it other than to restart your phone. That seems to fix the problem for a while.
One other thing I have done is to just close out of everything, lock the screen then rub it against my shirt to clean the screen a bit. These aren't very scientific approaches but it does seem to work in my case.
Click to expand...
Click to collapse
i do the exact same thing.lock my phone then rub it on my clothes and unlock
it fixes the problem for a while
I have it too. Usually turninhg the phone on and off again works. But it's quite annoying
Having the same issue!
When touching in the bottom half of the screen (for example when typing on the keyboard), it starts to pull down my notification bar.
Also happened yesterday: was typing sth in WhtasApp, and suddenly I got asked, if i really want to start a phone call. The button for this action is on a upper area, of the screen.
I think it started with a update, a while ago. Cant really say wich one.
For me, it works to lock and unlock the screen. The issue is gone for at least 10 minutes. So i think its a software bug. I am hopeing best for the future android 10 update in Q1 2020.
But for me, such software bugs should not occour. And its weak from sony, they dont release a patch to fix it. Probably my last sony phone...
1fsaf said:
Having the same issue!
When touching in the bottom half of the screen (for example when typing on the keyboard), it starts to pull down my notification bar.
Also happened yesterday: was typing sth in WhtasApp, and suddenly I got asked, if i really want to start a phone call. The button for this action is on a upper area, of the screen.
I think it started with a update, a while ago. Cant really say wich one.
For me, it works to lock and unlock the screen. The issue is gone for at least 10 minutes. So i think its a software bug. I am hopeing best for the future android 10 update in Q1 2020.
But for me, such software bugs should not occour. And its weak from sony, they dont release a patch to fix it. Probably my last sony phone...
Click to expand...
Click to collapse
i also think it is a software bug but i went back to oreo after this problem but the problem still exists.i don't really know what to do and sony didn't even release a statement regarding this issue.
murshed.hasan said:
i also think it is a software bug but i went back to oreo after this problem but the problem still exists.i don't really know what to do and sony didn't even release a statement regarding this issue.
Click to expand...
Click to collapse
I assume the problem is in the firmware of the touch screen.
A small OS operating with the kernel touch driver
And I assume you can't downgrade it, unless you allow it in the kernel(defconfig)
I have a same problem. When I tap the lower part of screen, it starts to pull down the notification bar.
Same touch issue + accelerometer
I've had the same issue with the touchscreen - inputs along the bottom half pull the notification shade down. Also, my accelerometer fails the xperia test in the support app. Can anyone provide experience with Sony warranty claims? I sent my device in for repair and they literally just sent it back with no comments or remarks on the device or issues : /
Dont think the problem is Software related but Hardware. mine is like that since it got underwatter. problem is that changing the LCD panel can or not fix the issue, the investment alone of the panel 100€ and the hand work 75-100€ is nearly a 2/3 of a new one to not surely fix the problem. What I mean is, without a oficial stand from sony itself we cannot trust/invest money trying to fix and thats a shame.
The issues is happening in my phone too, yesterday sony bring the android 10 update, and i think its fixed, because after i updating the phone, im not experiencing that issues anymore
Fikri Nouval said:
The issues is happening in my phone too, yesterday sony bring the android 10 update, and i think its fixed, because after i updating the phone, im not experiencing that issues anymore
Click to expand...
Click to collapse
let's just hope that they fixed it.i haven't received the update yet
let's see
Fikri Nouval said:
The issues is happening in my phone too, yesterday sony bring the android 10 update, and i think its fixed, because after i updating the phone, im not experiencing that issues anymore
Click to expand...
Click to collapse
Is it really fixed?
That would be awesome.
I still have touch problem on Android 10, not fixed
Did anybody solved this problem? if does how? what was replaced?
android 10 didnt, with make me 80% sure it is Hardware.
Fikri Nouval said:
The issues is happening in my phone too, yesterday sony bring the android 10 update, and i think its fixed, because after i updating the phone, im not experiencing that issues anymore
Click to expand...
Click to collapse
does android 10 really fix it? I still don't receive any update and not so very keen to update, but if it really fix the touch issue then I will do it with newflasher in no time
same exact problem here

Redmi note 8t huge issue with screen please help!

So I've gotten Redmi Note 8t half a month ago or so.. and about the time I updated to MIUI 11 I've started experiencing this weird bug.. Any app or screen or page or icons from the home screen or buttons from apps that remain turned on for some time (literally anything longer than 15 seconds) kind of stay "etched" on my screen for some time (relatively equivalent to the time the relevant app/screen/page was turned on).
I have no idea why this is happening so any help would be massively appreciated. A photo of the problem attached.
Ps this bug appears on every darker screen, not just on home screen.
novak.vujacic97 said:
So I've gotten Redmi Note 8t half a month ago or so.. and about the time I updated to MIUI 11 I've started experiencing this weird bug.. Any app or screen or page or icons from the home screen or buttons from apps that remain turned on for some time (literally anything longer than 15 seconds) kind of stay "etched" on my screen for some time (relatively equivalent to the time the relevant app/screen/page was turned on).
I have no idea why this is happening so any help would be massively appreciated. A photo of the problem attached.
Ps this bug appears on every darker screen, not just on home screen.
Click to expand...
Click to collapse
the images don't seem to be loading for me, but looking at your description it appears to be a burn-in problem.
I'd suggest you bring it to a service center to have it checked.
jc9896 said:
the images don't seem to be loading for me, but looking at your description it appears to be a burn-in problem.
I'd suggest you bring it to a service center to have it checked.
Click to expand...
Click to collapse
Thanks for your reply. Try opening them by clicking on the link and then tapping on "view full image" - it's the only way they'll load I've no idea why, today the whole xda website behaved very unresponsive for me, maybe they didn't upload properly.
Anyway I've just now googled "burn-in" (yep I'd never heard about this before) and from whar I've seen it seems pretty similar to my problem.
Although, in my case, the icons/buttons/keyboard letters that "etch" themselves into the screen after being used for some time do disappear after some time (usually dependant on the time those apps/icons/letters were shown/used on the main screen.
PS The thing is new, I've no idea how this could have happened.
jc9896 said:
the images don't seem to be loading for me, but looking at your description it appears to be a burn-in problem.
I'd suggest you bring it to a service center to have it checked.
Click to expand...
Click to collapse
I had this issue with a Moto G5, apparently it is not permanent, wich is nice, because when its permanent like in the case of amoled displays, the only real solucion is to replace the display. In this case to minimize it I downloaded a blue screen filter app and lowered the screen brightness to around 70 or less, btw this usually happens when you are watching bright stuff or when the phone is hot, also try to use dark mode whenever you can.
FOUND A SOLUTION
After tampering with many a setting, I found out that setting the colour temperature of the display in the stock settings of the phone to cool renders the burn-in almost completely invisible.
novak.vujacic97 said:
FOUND A SOLUTION
After tampering with many a setting, I found out that setting the colour temperature of the display in the stock settings of the phone to cool renders the burn-in almost completely invisible.
Click to expand...
Click to collapse
nice to see your problem has been solved!
some LCDs have screen retention when displaying certain colour temperatures.
also, seems like your attached photos are working again

Green tint only on unlocking device - acceptable?

I bought this used s9 for quite affordable price. Everything looked fine during testing except a greenish shade which happens only when unlocked and happens for like a second.
On searching internet, i found threads, yt videos by a number of people, almost all claiming that it is an update consequence. My questions are
1. Is it a software issue? If yes, can I expect some wayto solve - official ota or root and custom or old rom (if possible at all)?
2. If not software issue, is it a software induced hardware issue? Any way to repair without paying full for display?
2.1 If i get it replaced somehow, will itcome back again?
3. In any case, if I don't get it repaired, how long can I expect the deviceto be functional; ie before this green shade becomes permanent instead of being intermittent making device unusable?
Thank you
If it only happens for a second the only thing I be concerned about by the possibility of a rootkit or virus.
If running on Android 9 or higher and you did a factory reset already, that should have killed any unwanted critters.
Do a display check with ScreenTest. If it passes it should be good to go and just a transient glitch.
You've heard of The Matrix, right?
blackhawk said:
If it only happens for a second the only thing I be concerned about by the possibility of a rootkit or virus.
If running on Android 9 or higher and you did a factory reset already, that should have killed any unwanted critters.
Do a display check with ScreenTest. If it passes it should be good to go and just a transient glitch.
You've heard of The Matrix, right?
Click to expand...
Click to collapse
Hahah
This is something different. I asked a reseller and he said that such displays may last anywhere from 1 hour to 1 year.
Internet is filled with such questions.
Can you please help answering other questions if not this one, like if downgrading to older android possible or not?
The green only lasts for a second or so when opening the lock screen?
Never any other time?
Then it's not hardware.
AMOLED displays can last for many years. ScreenTest gives you a good idea of it's condition. Generally failure is gradual with the blue pixels failing first, red last.
The boot loader version dictates if you can downgrade or not.
...
blackhawk said:
The green only lasts for a second or so when opening the lock screen?
Never any other time?
Then it's not hardware.
AMOLED displays can last for many years. ScreenTest gives you a good idea of it's condition. Generally failure is gradual with the blue pixels failing first, red last.
The boot loader version dictates if you can downgrade or not.
Click to expand...
Click to collapse
So far, only immediately after unlocking. Haven't used much tho.
People say temp fix to all such issues is to Enable Always On display and double tap to wake screen instead of using Power button.
Can you ease tell which ScreenTest app it is? Playstore shows several with similar names.
tarun0 said:
So far, only immediately after unlocking. Haven't used much tho.
People say temp fix to all such issues is to Enable Always On display and double tap to wake screen instead of using Power button.
Can you ease tell which ScreenTest app it is? Playstore shows several with similar names.
Click to expand...
Click to collapse
Like I said if it's transient it's no issue.
This is the one I use:
Hi.
My s9 has this problem which everything turns green or worst, depending on the brightness level.
I can repeat the bug 100% of the time: just use the power button to turn off the phone two times: one to put into black screen and again to turn on. Then the screen misses some horizontal lines and is all buggy.
I shall record a video to share my problem but again, this can only be avoided by using aways on display to turn on the phone and then all goes back to normal.
spamtoaster said:
Hi.
My s9 has this problem which everything turns green or worst, depending on the brightness level.
I can repeat the bug 100% of the time: just use the power button to turn off the phone two times: one to put into black screen and again to turn on. Then the screen misses some horizontal lines and is all buggy.
I shall record a video to share my problem but again, this can only be avoided by using aways on display to turn on the phone and then all goes back to normal.
Click to expand...
Click to collapse
Try clearing the system cache.
A hard reboot.
Try in safe mode.
A factory reset may help but if that fails try flashing to the same version. If Android 8 or lower it could be caused by a rootkit that a factory reset won't purged. However this isn't a typical symptom nonetheless the firmware maybe corrupted.
If none of the above works it's a hardware failure, likely the display.

Question Weird screen flashing/flickering/green tint

My 1 month old Pixel 6 Pro suddenly began to display screen flashing and flickering.
It starts a few seconds after the phone is unlocked or about a minute after the phone is turned on. If you leave the screen alone, so no touching, everything is normal. But once this issue appears, it won't go away until you turn off the phone or lock the screen.
Video here:
File upload and sharing. Large file transfers. Free online cloud storage.
Visit this link to download: VID_20221027_095933.mp4
files.fm
Any ideas if this could be SW related or it is for sure a HW defect? Thanks!
Seller said they managed to fix it by factory resetting the phone and installing updates. Which I find weird since I did this multiple times before sending it back. Google seems to agree with seller.
I guess I just have to wait to get it back and hope for the best, but this in no way seems a SW issue to me.
But is it even possible that software could cause such issues?
I'm also starting to have this issue on the right side of my Pixel 7 Pro. It's not a severe as the video above but it's still noticeable
penguinello said:
But is it even possible that software could cause such issues?
Click to expand...
Click to collapse
It really doesn't seem like it's a software issue but I hope it is
samuelg900 said:
It really doesn't seem like it's a software issue but I hope it is
Click to expand...
Click to collapse
I expect to get my phone back this week or early next week. I will let you know if they really solved the issue and so if it really was a SW glitch as they said.
Got it back today with the issue "solved" but...it's still there, just manifesting in a slightly different way.
File upload and sharing. Large file transfers. Free online cloud storage.
Visit this link to download: VID_20221118_133213.mp4
files.fm
Phone is now back from Google assistance and the problem is solved. I don't know what they did but I suspect the screen was replaced in warranty since it had the protective foil on.
I forgot to update my story but, I made a claim to Google and went to a UBreakiFix store and got it checked out the same day. They replaced the screen for free and that fixed the issue.
samuelg900 said:
I forgot to update my story but, I made a claim to Google and went to a UBreakiFix store and got it checked out the same day. They replaced the screen for free and that fixed the issue.
Click to expand...
Click to collapse
Thanks, my phone suddenly had this issue while I was sitting on the couch and turned my screen on during a call.
Jon8RFC said:
Thanks, my phone suddenly had this issue while I was sitting on the couch and turned my screen on during a call.
Click to expand...
Click to collapse
This problem started on my phone several months ago and hasn't gone away.
Apparently when the p6p was released it was a fairly common occurrence - solved by software.
I tested various screen setups and found a way to use my phone ; I can't set the screen resolution over 51% , turn off Adaptive brightness, turn on Dark theme. Smooth display doesn't seem to have any bearing and if the phone is cold it is more prone to flickering.
Once it starts to flicker I use the slider to bring the level to its lowest and back to about 45%. Pita but workable (can't return phone for a screen replacement).
Managed to eliminate the flickering by installing magisk module AOSP Mods
(changed screen brightness in Miscellaneous/Screen resolution - set the slider to 50%) . Back to full brightness with no flicker.
Link
My Green tint problem fixed by Lock/Unlocking several times fastly. Check this video if you have pixel display issue-
(seems like a software bug, google should fix this ! )

Categories

Resources