Develop Bugs

Dust under camera lens

The device is 1+ month old. There are two particles of dust under the camera lens. This doesn't seem to affect the taken photographs despite the fact that they are in the centre of the lens. Should i send it to service, try to clean it or just ignore it ?

sachilleas said:
The device is 1+ month old. There are two particles of dust under the camera lens. This doesn't seem to affect the taken photographs despite the fact that they are in the centre of the lens. Should i send it to service, try to clean it or just ignore it ?
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Under the actual lens or under the back cover?

patruns said:
Under the actual lens or under the back cover?
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Under the lens! It's unreachable.

sachilleas said:
Under the lens! It's unreachable.
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It's not unreachable, you just need to take out a few screws use a few plectrums and take the phone out of the case, as the GN only has one side, then blow the dust out. Put it back together and you're done.
I have one spec under mine, it won't affect picture quality in the slightest, I wouldn't worry about it.

Kalavere said:
It's not unreachable, you just need to take out a few screws use a few plectrums and take the phone out of the case, as the GN only has one side, then blow the dust out. Put it back together and you're done.
I have one spec under mine, it won't affect picture quality in the slightest, I wouldn't worry about it.
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Thank you for your post. My main concern is if this is something generally observed in galaxy nexus phones and if this dust impacts somehow the taken pictures. I would not bother trying to practice surgery to my device in any way!

sachilleas said:
Thank you for your post. My main concern is if this is something generally observed in galaxy nexus phones and if this dust impacts somehow the taken pictures. I would not bother trying to practice surgery to my device in any way!
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Honestly, I've seen pictures taken with Canon L lenses after they have been dropped front element into the ground and fractured and even then they take images like it's a foggy day and that's with a huge piece of glass smashed. It's far, far too close to the sensor for it to pick it up, and the 'lense' is a fixed aperture of f/2.8 I believe which is even less likely to pick up dirt particles.
It's annoying I know, but it won't harm your images.

Xperia z compact left side slightly misaligned?

Hi, I just got the phone yesterday and right away I noticed that the left side of the aluminum framing is a little off?
It's hard to notice but if everybody can please take a moment and look at the left side, where the magnetic charging port, does that section tend to extrude a little more than the rest of the frame? Compare that part to the port flaps on top from an angle and you should see that the charging port section is extruding a little more ?
Thanks for your time and replies.
Sent from my iPhone using Tapatalk

hmm, 50 views and nobody replied, does that mean nobody is having the same problem? just a defective unit ?

There is in other z1c devices too. Not all. Don't worry, I don't think it is a defect. Everything works as it should including magnetic charger and water resistance!

So in some devices, they aluminum frames are perfectly aligned while others are not and it's not considered a defect? I don't quite follow the logic here. Anybody else has a slight misalignment? It's not major but on an angle you can tell that the Magnetic charging port is slightly different compared to the flaps on top.
sachilleas said:
There is in other z1c devices too. Not all. Don't worry, I don't think it is a defect. Everything works as it should including magnetic charger and water resistance!
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Lusterboi said:
[...]It's hard to notice but if [...]
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A picture equals 1000 words .. why not you take a picture with that iPhone you have and post it here so I can actually understand what misalignment are you talking about ?

Lusterboi said:
So in some devices, they aluminum frames are perfectly aligned while others are not and it's not considered a defect? I don't quite follow the logic here. Anybody else has a slight misalignment? It's not major but on an angle you can tell that the Magnetic charging port is slightly different compared to the flaps on top.
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I'm sorry if my answer didn't please you but behaving that way doesn't help. Not only you didn't even thank me for my answer but you are also aggressive questioning my logic. Bye bye.

attached you will find a photo example. its hard to tell from the picture i posted but at least you'll know where to look.
ro_explorer said:
A picture equals 1000 words .. why not you take a picture with that iPhone you have and post it here so I can actually understand what misalignment are you talking about ?
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sachilleas said:
I'm sorry if my answer didn't please you but behaving that way doesn't help. Not only you didn't even thank me for my answer but you are also aggressive questioning my logic. Bye bye.
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Have I offended you in anyway? In my post, I wasn't refering to your logic that I didn't follow, I'm referring to Sony. If there are obvious units out there with perfect alignment and some that aren't perfect, Sony should refer to those as defective units and issue a recall to fix it, no? It's a premium device after all. Didnt mean to offend you if i did, I'm sorry.

Lusterboi said:
its hard to tell from the picture i posted
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So post one that highlights what you're talking about, i.e face on.

I don't have the phone with me at work today, but those of you who have the phone with you, maybe you can pick it up and view it a little. The frame where the magnetic charging port sits, seems to protrude a little more than the frame near the flap areas.
XperienceD said:
So post one that highlights what you're talking about, i.e face on.
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Lusterboi said:
I don't have the phone with me at work today, but those of you who have the phone with you, maybe you can pick it up and view it a little. The frame where the magnetic charging port sits, seems to protrude a little more than the frame near the flap areas.
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If I stare at mine hard enough, I think I can see the part around the charger protruding slightly more than above and below it. But the difference is very small and not noticeable unless you're looking for it.

This is mine .. I do not see the misalignment you have highlighted in your picture ...

ro_explorer said:
This is mine .. I do not see the misalignment you have highlighted in your picture ...
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Look at angle from slightly bottom up, it's very minimum but once you find it, you can tell that the flap areas are more indented than the magnetic charging ports. I saw it last night once I got the phone. Try to turn the phone a little while you're looking at it, if the phone is sitting down on the table its very hard to tell. You have to be holding it and looking at the frame while moving the phone around. I just need to make sure that it'ts not a defective unit and that's how these phones were made. If not I'll return the phone for a replacement. All else with the phone is fine though. I'll also stop by a local store later to check out the z1 and z1s to see if they have the same problem.

camaro322hp said:
If I stare at mine hard enough, I think I can see the part around the charger protruding slightly more than above and below it. But the difference is very small and not noticeable unless you're looking for it.
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yup, exactly what I saw. it is minimum and hardly noticeable. but once i see it, i cannot ignore it.

Your OCD it's way bigger than mine...
To be honest I don't really care about such "misalignment". If you don't see it or means it's not there, right?
// sent from my phone //

ro_explorer said:
Your OCD it's way bigger than mine...
To be honest I don't really care about such "misalignment". If you don't see it or means it's not there, right?
// sent from my phone //
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okay here are the updated photos that i took. notice that on the left side, its not completely straight because of the extra protruding from the magnetic charger port.

I was kidding earlier with the OCD .
To be honest, I do not see anything wrong in the pictures. Maybe I really can not see it. You need to get right the reflections in order to evidentiate such think in a photo.
Bottom line: if YOU do not like it, go ahead and exchange it or return it. Anyway, the small, fine details, that you are looking after, will not be at the level of an iPhone. That's a fact.

Lusterboi said:
okay here are the updated photos that i took. notice that on the left side, its not completely straight because of the extra protruding from the magnetic charger port.
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I don't see anything either in those photos.
To be sure that you're not just seeing an optical illusion from the reflections of the changing surface along that edge, why not just take a ruler to it and measure? Or place on a piece of paper and trace an outline? Does it wobble if you rest it on that edge?
You'll never be certain if you just rely on your eyes.

This is mine.

Lusterboi said:
okay here are the updated photos that i took. notice that on the left side, its not completely straight because of the extra protruding from the magnetic charger port.
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The way you've applied your screen protector would be more annoying. Lay the left side on a flat surface and that will highlight it more, but to me it looks like the protective plastic is giving the illusion that it is.

White frost on the front camera

I know this is outside of the usual Q/A the forum presents, but I'm hoping you guys have some answers?
Recently, my phone suffered some water damage when a bottle leaked in my bag, and it failed to boot for 18 hours, but works successfully now (after putting the battery and phone in rice).
However, now, my front-facing camera has a sort of "white frost", or a white covering on it. It means photos are now of a bad quality, and it's basically unusable.
Image showing this: http://i.imgur.com/NnaLpfB.jpg
Any ideas on how to fix it? Would I have to remove the back cover, and manually remove the front-facing camera like on the S4? I'd rather not do that, but if needed.
(This is also the International LTE GT-19195 version of the phone)
EDIT: If you encounter this problem, wait at least a week, it could go away naturally!

arrivance said:
I know this is outside of the usual Q/A the forum presents, but I'm hoping you guys have some answers?
Recently, my phone suffered some water damage when a bottle leaked in my bag, and it failed to boot for 18 hours, but works successfully now (after putting the battery and phone in rice).
However, now, my front-facing camera has a sort of "white frost", or a white covering on it. It means photos are now of a bad quality, and it's basically unusable.
Image showing this: http://i.imgur.com/NnaLpfB.jpg
Any ideas on how to fix it? Would I have to remove the back cover, and manually remove the front-facing camera like on the S4? I'd rather not do that, but if needed.
(This is also the International LTE GT-19195 version of the phone)
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Must be the calcium etc that was dissolved in the water that is left when it evaporated, I can't think of any other way of getting rid of it other than taking the phone apart, I'm sorry to say. Though I've not taken the S4 apart it shouldn't be too hard as camera should be quite accessible. Though the sub assembly is a sealed unit (quite likely) that may be a whole different story .......
PS. Could it be related to this?
http://forums.androidcentral.com/sa...6-plastic-covering-galaxy-s4-camera-lens.html

IronRoo said:
Must be the calcium etc that was dissolved in the water that is left when it evaporated, I can't think of any other way of getting rid of it other than taking the phone apart, I'm sorry to say. Though I've not taken the S4 apart it shouldn't be too hard as camera should be quite accessible. Though the sub assembly is a sealed unit (quite likely) that may be a whole different story .......
PS. Could it be related to this?
http://forums.androidcentral.com/sa...6-plastic-covering-galaxy-s4-camera-lens.html
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Thanks for replying, but no worries! After about 3 days it started going away naturally. I was going to delete/redact this post, but I felt it'd just look weird.

arrivance said:
Thanks for replying, but no worries! After about 3 days it started going away naturally. I was going to delete/redact this post, but I felt it'd just look weird.
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No worries. Must just have been condensation then I guess.

Dirt on back camera lens (under glass) s20 5G

I searched through 15 pages of topics, didn't find anything on this....But seems to be an issue when you Google it?
My s20 has been getting fuzzier and fuzzier with pics... I even get the dirty lens warning from time to time....Then today, I notices dark "blobs" on my pics of the snow.... Upon further examination, my lenses are really dirty under the back glass?!
I tried blowing air in the mic hole, but nothing changed.
Is there an easy fix for this? I'm taking it to UbreakIfix tomorrow to see what they can do, but figured I'd check here for an easier, non-evasive (cheaper) solution?

tele_jas said:
I searched through 15 pages of topics, didn't find anything on this....But seems to be an issue when you Google it?
My s20 has been getting fuzzier and fuzzier with pics... I even get the dirty lens warning from time to time....Then today, I notices dark "blobs" on my pics of the snow.... Upon further examination, my lenses are really dirty under the back glass?!
I tried blowing air in the mic hole, but nothing changed.
Is there an easy fix for this? I'm taking it to UbreakIfix tomorrow to see what they can do, but figured I'd check here for an easier, non-evasive (cheaper) solution?
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I had dust on my lens (ultra) and took it back. They replaced the back because there was no way to clean it. Pictures are still crap, but thats just the phone !

twismo1 said:
I had dust on my lens (ultra) and took it back. They replaced the back because there was no way to clean it. Pictures are still crap, but thats just the phone !
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I know its been over a year but did find a fix for this I have the same issue on my s20 ultra on the telephoto camera

I took it to UbreakIfix, they ran the SN and it had 3 months left on the warranty, so that covered the fix.
The fix was to actually replace the entire back of the phone (which has the camera window in it).
I still have my S20, keep it as a back up to my new phone.... I pull it out to test apps I'm not sure I want to put on my new phone. It still holds it's own almost 3 years later!

tele_jas said:
I took it to UbreakIfix, they ran the SN and it had 3 months left on the warranty, so that covered the fix.
The fix was to actually replace the entire back of the phone (which has the camera window in it).
I still have my S20, keep it as a back up to my new phone.... I pull it out to test apps I'm not sure I want to put on my new phone. It still holds it's own almost 3 years later!
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Thank you for replying what I understand from this is only to clean the lens and change the camera glass not the full camera !

mohammadhaseb45 said:
Thank you for replying what I understand from this is only to clean the lens and change the camera glass not the full camera !
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Yes, this was just the glass that covers the camera array.....Which is part of the entire back part of the phone.

Question Pixel 6 Pro Camera Problem

When I'm trying to take a pic in the dark, I noticed that the viewfinder and post picture has smudges/spots on them. It seems to only be on the main camera and in really dark scenarios. Can anyone confirm they have this as well?

@26donny There have been similar reports on Android-hilfe.de
look here: https://www.android-hilfe.de/forum/...le-pixel-6-pro-flecken-auf-kamera.989463.html
If you don't speak German you can use a web translator but in any case you will find that some users there have posted pictures very simiar to yours. The problem should also be visible when taking a completely dark photo...

Here is a collection of example pictures that other users have posted in regard to this problem. As you can see, it's a serious issue. I'd encourage everybody who bought a Pixel 6 to check if they have the same problem and write to Google support if so. They sooner they learn there is something wrong with some lenses the sooner they can do something about it.

Hmmmm, I don't seem to have that but maybe it needs to be darker?

You just need to move the phone slowly over a fairly dark uniform image, the marks will then become clear because they will show up as static parts of the image. This is very similar to the dirty screen effect on OLED and LCD screens. It looks like contamination on the sensor itself, either it hasn't been washed properly or a coating hasn't covered correctly when it was manufactured. Definately a hardware issue, if effected get the phone sent back, it can't be fixed by software.
I've checked mine and no sign of a problem, thankfully.

Batfink33 said:
Hmmmm, I don't seem to have that but maybe it needs to be darker?
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I'm quite certain not every phone out there is actually affected by this. Maybe yours thankfully just is fine. But everybody should definitely check theirs. Also since I don't have one myself yet I'm not sure whether the problem only occurs when shooting in night mode or not.

Craphead said:
I'm quite certain not every phone out there is actually affected by this. Maybe yours thankfully just is fine. But everybody should definitely check theirs. Also since I don't have one myself yet I'm not sure whether the problem only occurs when shooting in night mode or not.
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I'll try again later when it's dark. Looks like a hardware problem.

I've got the issue. Any further info on this in English? I translated the website looks like no info from Google yet

I purchase my Pxl 6 Pro and the camara is showing just a black screen (

Has anyone had any further contact with google about this? They were supposed to contact me by friday after closing out my original ticket without ever actually talking to me... Here's a video of what it looks like through my view finder.

I just read an article about how Google doesn't recognize this as a hardware problem. I'm sorry for you guys here.
If it really is a hardware issue, we need to make more waves and get more attention so Google starts to act.
By the way, did you guys clean your camera lens properly? Did you try to look into it with a flashlight, to see if there is some dirt in there? And did you try a factory reset to see if it's not just a software issue? Or try it out in safemode?

chalan30 said:
Has anyone had any further contact with google about this? They were supposed to contact me by friday after closing out my original ticket without ever actually talking to me... Here's a video of what it looks like through my view finder.
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Oh boy, that looks terrible.

It's not on the camera lens, if it was you would see the pattern move as OIS moved the lens and most likely it would be out of focus and hardly visible if at all.
The problem is on the sensor, it's either happened in the assembly process of the phone and some solvent has ended up on the sensor then evaporated leaving a dirty mark, or the sensor was already marked when put into the camera module.
It isn't software causing that.

PhilipL2021 said:
It's not on the camera lens, if it was you would see the pattern move as OIS moved the lens and most likely it would be out of focus and hardly visible if at all.
The problem is on the sensor, it's either happened in the assembly process of the phone and some solvent has ended up on the sensor then evaporated leaving a dirty mark, or the sensor was already marked when put into the camera module.
It isn't software causing that.
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That makes sense, but you still never know with Google and their glitchy software, so a factory reset/safemode try might still be worth, well, the try.
A hardware issue like the one you describe wouldn't surprise me, as already discussed in other threads, we know because of the leaked Assembly video, that a human assembles the P6 Pro almost entirely alone by, well, hand. Which means there are lots and lots of rooms for error, it might even be just a protective film over a sensor that the human responsible forgot to remove.
As reference, a copy of the video that has not yet been taken down by Google
->
As you can see in 01:51, there are several protective films (2 layers, one on the backside of the chassie, one on the lens module part) that need to be manually removed by hand, without a tool. Even if the human removed them correctly, he might have smudged the lenses accidentally by having a contaminated glove.
Besides that, as you mentioned, it might also be a defective module from the beginning, because the sensor itself was contaminated in the assembly process. Even though that would greatly surprise me, since it's a Samsung sensor and we haven't heard about this problem with other phones that use the Samsung GN1 - and since Google doesn't use a custom one, but will get the finished lens module from Samsung and then just pack it on top of the pre-assembled 3-lens camera module... that would be odd.

Morgrain said:
That makes sense, but you still never know with Google and their glitchy software, so a factory reset/safemode try might still be worth, well, the try.
A hardware issue like the one you describe wouldn't surprise me, as already discussed in other threads, we know because of the leaked Assembly video, that a human assembles the P6 Pro almost entirely alone by, well, hand. Which means there are lots and lots of rooms for error, it might even be just a protective film over a sensor that the human responsible forgot to remove.
As reference, a copy of the video that has not yet been taken down by Google
->
As you can see in 01:51, there are several protective films (2 layers, one on the backside of the chassie, one on the lens module part) that need to be manually removed by hand, without a tool. Even if the human removed them correctly, he might have smudged the lenses accidentally by having a contaminated glove.
Besides that, as you mentioned, it might also be a defective module from the beginning, because the sensor itself was contaminated in the assembly process. Even though that would greatly surprise me, since it's a Samsung sensor and we haven't heard about this problem with other phones that use the Samsung GN1 - and since Google doesn't use a custom one, but will get the finished lens module from Samsung and then just pack it on top of the pre-assembled 3-lens camera module... that would be odd.
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thanks for that video. I have done 4 factory resets (no safe mode though) and the problem persists. The person who pointed me to this thread said google support told them to wait for the december update and if it was still there to contact support again.

chalan30 said:
thanks for that video. I have done 4 factory resets (no safe mode though) and the problem persists. The person who pointed me to this thread said google support told them to wait for the december update and if it was still there to contact support again.
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If you are still in the return window, DO NOT wait. Demand a replacement device. Never wait when you are in the return window. AS LONG as you are in the return window, you have power and Google wants to make you happy. After that, you will live in the shadow of their grace, which can be awful.
Other than that: If you tried 4 factory resets, safe mode will most likely not help in any way. Factory reset is always "stronger" than a safemode, since it rans a completely empty device (at least if you tried the camera app without having set up your backup, which would just create your old software problem, lel).

Morgrain said:
If you are still in the return window, DO NOT wait. Demand a replacement device. Never wait when you are in the return window. AS LONG as you are in the return window, you have power and Google wants to make you happy. After that, you will live in the shadow of their grace, which can be awful.
Other than that: If you tried 4 factory resets, safe mode will most likely not help in any way. Factory reset is always "stronger" than a safemode, since it rans a completely empty device (at least if you tried the camera app without having set up your backup, which would just create your old software problem, lel).
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They just said I could send it to their repair team or take it to a place locally. Im going to send it back to them and see what happens. FML oh well

chalan30 said:
They just said I could send it to their repair team or take it to a place locally. Im going to send it back to them and see what happens. FML oh well
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Did you buy it directly from Google?
A repaired device is usually a ****ty device. It will no longer have any decent seal and therefore your dust and water resistance is out the window. The assembly process is being done in a sterile environment, the repair process not so much. Which means that it has a lot of potential faults.
Especially this early on when Google didn't even have the chance to repair anything, it should be relatively easy to get a replacement.

Morgrain said:
Did you buy it directly from Google?
A repaired device is usually a ****ty device. It will no longer have any decent seal and therefore your dust and water resistance is out the window. The assembly process is being done in a sterile environment, the repair process not so much. Which means that it has a lot of potential faults.
Especially this early on when Google didn't even have the chance to repair anything, it should be relatively easy to get a replacement.
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Yeah you are right. And yes I bought it from the google store. I am going to get in touch with them again and let them know that I need a replacement.

I suspect this issue is more widespread than it looks.
I initially thought I didn't have it, but it have it too. Not that marked, but i have it.
To replicate the test better:
- turn screen brightness at max.
- go into a very dark room, close to pitch black.
- open camera, point it to a homogeneous textured wall.
- move the camera around and notice if there is a stain that stays in a fixed position on the camera.
If you have the stains, contact google and let them know.
Attached a photo that makes you see where mine is.