Bluetooth headphone connection problem during whatsapp video call after android update - Samsung Galaxy Note 10+ Questions & Answers

Is anyone facing the problem of the bluetooth headphone (sony WI-H700) automatically disconnecting whenever I want to video call in whatsapp? I started noticing this problem after I updated the phone to android 11 recently. Is there a fix to this problem?

I have the same problem with my Galaxy Buds+. During videocalls the call will suddenly show a "reconnecting" message, but other participants will continue to see and listen to me. The error persist until i turn the Bluetooth off and on again. Sometimes it will reproduce the sound through the phone if I try to be on a videocall and other app at the same time. Barely happens when on a normal call.
I have no idea what's the cause

Hey, I have the same problem with my Tozo NC2 earbuds, Whatsapp video calls shows a "reconnecting" message and even the Wifi connection is cut on my phone. Also Whatsapp audio calls are inaudible. Is there any fix to this? Maybe there is some issue with Android.

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[Q] no audio when making phone calls over BT connection

I recently bought a BT car speakerphone and tried to place a call using my Xperia ZL (on 4.2.2). The call goes thru but I cannot hear anything from the speaker. I can hear sound if I play music but nothing if I make a phone call. I checked with my wife’s ZL (on 4.3) and the BT speaker works fine.
I tried my phone with another BT speaker and still no go for voice calls. Music is fine though. I believe there is an issue with the phone calls over the BT connection.
Anybody else experienced this issue? Any possible fix? I hate to send it back to Sony. Thanks

Bluetooth drops to handset volume on incoming calls while on a call.

I'm currently using an LG G3 Vs985 on Sky Dragon 5.0
I'm also using T-mobile on the LG G3
I use my phone for work a lot and the most annoying thing is happening. While I am using my bluetooth headset and talking on a call, if somebody tries to call me and my screen is telling to either accept or deny the incoming call, my bluetooth speaker drops to handset volume. I have to deny the incoming call, then quickly tap to turn off bluetooth and bluetooth again to get the call back to my bluetooth.
While already on a a call if somebody is talking to me while an incoming call comes in, I miss an entire sentance or two before i can do all of the above to get the audio back to bluetooth.
Is this a wrong setting I have on the phone or simply a bug with either Lollipop or Skydraggon?
"Edit" I got so annoyed I went to my wired headphones and I noticed the issue is not happening on my headphones. I didn't expect to happen but i wanted to note that the audio does not drop to handset speaker while using wired headset.
I appreciate the help.
I wanted to update the post that either it was a phone reboot or possibly of me flashing the Skydragon 4.2 kernal to the phone that fixed the issue. So far as of right now the audio is not dropping when talking or listening on an active call with another incoming call requesting to be accepted or denied.
Edit: The issue has returned. This is goofy !! lol

Problem with mic

Hello!
I have bought recently a Sony Xperia XA1 Ultra and I´m experiencing this problem with its microphone. Sometimes when Im recording a voice message in WhatsApp, the mic sort of "shuts off" in the middle of recording, where my friend then hears some static noises and the voice message ends abruptly, even though it should have run longer. Has anyone experienced the same problem and could tell me how to solve this?
Thanks!
olegathor said:
Hello!
I have bought recently a Sony Xperia XA1 Ultra and I´m experiencing this problem with its microphone. Sometimes when Im recording a voice message in WhatsApp, the mic sort of "shuts off" in the middle of recording, where my friend then hears some static noises and the voice message ends abruptly, even though it should have run longer. Has anyone experienced the same problem and could tell me how to solve this?
Thanks!
Click to expand...
Click to collapse
The problem is an issue with microphone permissions from another app that is still running in the background. For me it seems that Facebook messenger seems to disable my microphone entirely. Any video recorded with my camera has no audio. Snapchat no audio, can't use speakerphone during a call but regular phone calls with phone up to head work fine. I've been using an appkiller to disable all running apps and this eliminates the issue. This has been a problem since I bought the phone in august or july, along with anything audio played from the phone cutting off gradually as if someone was slowly turning down the volume. I'd check the volume and it was up to max. Sony issued an update in august that seemed to fix the problem but now it's back as of the last update a few weeks ago. I'm also having problem with bluetooth turning off as soon as it turns on and white bright spots behind the screen that bestbuy tells me is water damage however the phone has never near anything wet ever.
jaybles said:
The problem is an issue with microphone permissions from another app that is still running in the background. For me it seems that Facebook messenger seems to disable my microphone entirely. Any video recorded with my camera has no audio. Snapchat no audio, can't use speakerphone during a call but regular phone calls with phone up to head work fine. I've been using an appkiller to disable all running apps and this eliminates the issue. This has been a problem since I bought the phone in august or july, along with anything audio played from the phone cutting off gradually as if someone was slowly turning down the volume. I'd check the volume and it was up to max. Sony issued an update in august that seemed to fix the problem but now it's back as of the last update a few weeks ago. I'm also having problem with bluetooth turning off as soon as it turns on and white bright spots behind the screen that bestbuy tells me is water damage however the phone has never near anything wet ever.
Click to expand...
Click to collapse
Hmm interesting! I didn´t install Facebook Messenger on my phone, so it must be some other app, that the mic has a problem with, I´ll play around with them then. But thank you for your reply, hopefully Sony will release another update soon, that will fix these issues! Although I didn´t encounter any problems with audio, bluetooth or the screen spots ... yet :laugh: Sounds terrible though!
Having similar problem mic works when it wants to but will not work in regular calls didn't have this problem until the oreo update and Sony has no clue how to fix it they replaced the mic but it still fails it passes all test just won't work in call. Tried to reset used the Sony repair app, prayed to all the gods so I knew at least one heard me and nothing.

Help! Can't listen my phone calls

Hello!
I have this weird issue when I try to answer/make a phone call where I can only listen to them through the loudspeaker... The oled earpiece seems to not work, I'm kind of thinking that this may be a software issue as I've tried listening WhatsApp audios through the "earpiece" and they sound fine... Apparently the phone calls are the only problem...
I did a factory reset, and it worked for the first phone call and then it stopped giving me any sound
Any idea how can I fix this?
Thank you in advance
In the phone app, go to call settings then additional settings, then turn off hearing aid compatibility. This fixed the issue for my friends LG G8. When I enabled it, the issue returned.

Bluetooth calls problem

Having a strange problem on my S20U Exynos. I'm connected to my Sony Bluetooth head unit in my car and anytime I answer a call it's just silence. I can't hear anything. But if I make a call then everything works perfectly. Any thoughts on how to fix the incoming call issue? It's getting annoying having to turn off Bluetooth when I answer the phone.
Have this problem with my 2013 Infiniti but both making and answering calls. Suspect its a bluetooth codec issue and maybe changing that in developer settings helps, but haven't had time to play around.

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