The error message displayed is "fingerprint hardware not available"
Do I need to replace fingerprint sensor or is it a software issue
sanjibrout said:
The error message displayed is "fingerprint hardware not available"
Do I need to replace fingerprint sensor or is it a software issue
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You may need to do a factory reset so I'd back everything up before trying that though
Thanks for look at the post.
Already done but unsuccessful. Is there anything else I need to do
best option get a non functional phone from ebay and get it replaced
sanjibrout said:
Thanks for look at the post.
Already done but unsuccessful. Is there anything else I need to do
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Click to collapse
I had the same problem. I buyed a new sensor for 20€ and replaced it. Very easy and simple and works fine now?
sanjibrout said:
Thanks for look at the post.
Already done but unsuccessful. Is there anything else I need to do
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Click to collapse
Did you factory reset through the back up and reset settings as that's what worked for me
Same here, after update to 8.1.
There many Bugs in Oreo for 5x.
After restart fingerprint work.
Whatsapp voicemail works when u hear over ear?
sanjibrout said:
The error message displayed is "fingerprint hardware not available"
Do I need to replace fingerprint sensor or is it a software issue
Click to expand...
Click to collapse
Same happened with me, i was in train on my phone and unlocked it with my fingerprint successfully then i came home nothing happened i didn't drop my phone it was in my pocket the whole time, at home when i went to unlock the phone it displayed " Fingerprint Hardware not available", actually this issue happened to me 1 year ago it resolved automatically but now again it's happening my best solution is leave it alone (your phone) and hope future security updates to resolve it.
Hello, so I've been using the phone for a year and I'm planning to root it but I still haven't. The thing is the sensor was working for the first few months and it kept getting worse and now it never unlocks using it. Is there any known fixes?
Maybe clean it. I remember mine sometimes doesn't detect my fingerprint properly.
Darth Bidder said:
Maybe clean it. I remember mine sometimes doesn't detect my fingerprint properly.
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i cleaned it really well. my brother's fingerprint works properly and everytime so the problem is my finger doesnt work nomore i guess
possible effects of the sensor
i recently tested custom roms... and rooted my p6p but somehow the fingerprint reader doesb't sense my finger when it's in lockscreen and only work after i wake the phone up... anyone has ideas what's causing it?
Restarting your device can fix some minor issues like unstable Wi-Fi, a frozen program, or a faulty fingerprint sensor. So the best solution for your fingerprint sensor might be to reset it.
jack lamters said:
Restarting your device can fix some minor issues like unstable Wi-Fi, a frozen program, or a faulty fingerprint sensor. So the best solution for your fingerprint sensor might be to reset it.
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Click to collapse
by resetting, you mean restarting my device? i tried... but still giving me issue,,,
godlyitem said:
i recently tested custom roms... and rooted my p6p but somehow the fingerprint reader doesb't sense my finger when it's in lockscreen and only work after i wake the phone up... anyone has ideas what's causing it?
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Since you are running a custom ROM, the best person to ask is the creator of that ROM. See if maybe other people running the ROM have the same issue. Since you are not running Stock and haven't even mentioned which ROM you use, it's hard to help you here in any way.
godlyitem said:
i recently tested custom roms... and rooted my p6p but somehow the fingerprint reader doesb't sense my finger when it's in lockscreen and only work after i wake the phone up... anyone has ideas what's causing it?
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Click to collapse
I am not running custom rom but that fingerprint reader problem is on mine too and its sporadic. The reader would work fine after a reset/flash, days later it would bug out. I have to tap once or lift the phone to activate the screen for the reader to work. Rebooting the phone a few times would get it to work again but its random.
I've noticed on AOD the fingerprint reader doesn't respond while in a smartlock area and i have to press power to get to lockscreen then fpr works (or it shows me unlocked by smartlock depending if it's been 4 hours) . Can others confirm/rebut that theirs only does this in smartlock zones and not in the wild (or if you bt smartlock whether or not being connected causes this)
so i rooted and went back to stock OS. It didn't work in AOD. After several reboots, it started to work again..... this is crazy
godlyitem said:
so i rooted and went back to stock OS. It didn't work in AOD. After several reboots, it started to work again..... this is crazy
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Yeah, its a crapshoot if it will remain working the next time you restart.
I have just replaced my screen as my other developed a random crack in it... No I didn't drop it and it wasn't huge but I'm anal and ocd so I bought a replacement.
The replacement seemed to go well although I did get some of the factory glue on the sensor. I carefully cleaned it with microfiber and isopropyl alcohol. It looked good. Attached it to my new screen and connected the cable.
It seemed fine. Before glueing my new display down I tested it and the display worked but it didn't even see my fingerprint sensor. Reseated it multiple times and I've had no luck.
The fingerprint calibration won't work and it reports my version is too new. I'm tempted to factory reset but I don't know if it will work and I don't want to if I can help it. Any thoughts? It just doesn't see it at all.
awarman said:
I have just replaced my screen as my other developed a random crack in it... No I didn't drop it and it wasn't huge but I'm anal and ocd so I bought a replacement.
The replacement seemed to go well although I did get some of the factory glue on the sensor. I carefully cleaned it with microfiber and isopropyl alcohol. It looked good. Attached it to my new screen and connected the cable.
It seemed fine. Before glueing my new display down I tested it and the display worked but it didn't even see my fingerprint sensor. Reseated it multiple times and I've had no luck.
The fingerprint calibration won't work and it reports my version is too new. I'm tempted to factory reset but I don't know if it will work and I don't want to if I can help it. Any thoughts? It just doesn't see it at all.
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Click to collapse
Yes, this is a known issue. And it happened to me as well in February. My phone slipped off my desk and caused a big crack at the top corner, and me being anal like you, I took it to the local authorized screen repair. I didn't research beforehand, and learned that replacing the screen breaks the fingerprint sensor. The fingerprint calibration software doesn't seem to work for most people. What I learned is that it's a software issue and could be fixed with a software update. I haven't seen any update since then as there is still no fix.
I look forward to any others' feedback or knowledge because with no Face ID and no fingerprint unlock it gets annoying unlocking via PIN all the time.
darbylonia said:
Yes, this is a known issue. And it happened to me as well in February. My phone slipped off my desk and caused a big crack at the top corner, and me being anal like you, I took it to the local authorized screen repair. I didn't research beforehand, and learned that replacing the screen breaks the fingerprint sensor. The fingerprint calibration software doesn't seem to work for most people. What I learned is that it's a software issue and could be fixed with a software update. I haven't seen any update since then as there is still no fix.
I look forward to any others' feedback or knowledge because with no Face ID and no fingerprint unlock it gets annoying unlocking via PIN all the time.
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I hoped for the best with it. I guess it's better than having a cracked screen but even this triggers me. Did you try a factory reset?
Have you tried installing a custom ROM? I'm currently using Spark OS and it has Face-ID enabled. I ran into the same problem but since I got face id I even forgot my phone had a fingerprint sensor haha
awarman said:
I have just replaced my screen as my other developed a random crack in it... No I didn't drop it and it wasn't huge but I'm anal and ocd so I bought a replacement.
The replacement seemed to go well although I did get some of the factory glue on the sensor. I carefully cleaned it with microfiber and isopropyl alcohol. It looked good. Attached it to my new screen and connected the cable.
It seemed fine. Before glueing my new display down I tested it and the display worked but it didn't even see my fingerprint sensor. Reseated it multiple times and I've had no luck.
The fingerprint calibration won't work and it reports my version is too new. I'm tempted to factory reset but I don't know if it will work and I don't want to if I can help it. Any thoughts? It just doesn't see it at all.
Click to expand...
Click to collapse
I know it's a little late but when something like this happens, its best to contact Google. There have been many reports of people getting replacements for small cracks or screens that won't turn on.
As for your issue - this is a known problem with the calibration tool. Some users have stated it takes 20 tries (on a windows system) in order to get it to work. A few also stated that they re-flashed Android with the web flash tool, and it worked after that.
Your last option would be to contact Google Support and see if they can provide any fix for the calibration tool.
There are a lot of users who are experiencing this issue on Google's Issue Tracker. Hopefully we'll see an update soon enough.
Alekos said:
I know it's a little late but when something like this happens, its best to contact Google. There have been many reports of people getting replacements for small cracks or screens that won't turn on.
As for your issue - this is a known problem with the calibration tool. Some users have stated it takes 20 tries (on a windows system) in order to get it to work. A few also stated that they re-flashed Android with the web flash tool, and it worked after that.
Your last option would be to contact Google Support and see if they can provide any fix for the calibration tool.
There are a lot of users who are experiencing this issue on Google's Issue Tracker. Hopefully we'll see an update soon enough.
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There wasn't really any point for me to reach out to them because I don't have insurance and it's outside of the warranty period. They'd want me to send it in for repair which is not an option because I can't be without my phone due to work. It was a crack in the screen so there wasn't any way for them to fix remotely.
Perhaps I can try the android flash tool. Just didn't want to do a factory reset.
I might look into the custom rom. I heard about a rom having face ID, so I may head that direction
darbylonia said:
I might look into the custom rom. I heard about a rom having face ID, so I may head that direction
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You can do it without a custom ROM. It's an Xposed module. I'm not running it and it's much better than fingerprint. I don't even care anymore about my fingerprint reader.
awarman said:
You can do it without a custom ROM. It's an Xposed module. I'm not running it and it's much better than fingerprint. I don't even care anymore about my fingerprint reader.
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Click to collapse
Can you link the module?
BlakeSm said:
Can you link the module?
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Click to collapse
Here it is. I'm using lsposed.
[11+] UniversalAuth: Face Unlock for all ROMs
UniversalAuth: Face Unlock for all ROMs This module brings face unlock (and possibly other authentication methods) to any ROM. Requirements - Xposed/EdXposed/Lsposed - Android 11, 12 or 13 DP (may also work on Android 10, but not tested)...
forum.xda-developers.com
awarman said:
You can do it without a custom ROM. It's an Xposed module. I'm not running it and it's much better than fingerprint. I don't even care anymore about my fingerprint reader.
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Click to collapse
I've been using it on my P6P and 3xl for a couple weeks now. It works awesomely
awarman said:
Here it is. I'm using lsposed.
[11+] UniversalAuth: Face Unlock for all ROMs
UniversalAuth: Face Unlock for all ROMs This module brings face unlock (and possibly other authentication methods) to any ROM. Requirements - Xposed/EdXposed/Lsposed - Android 11, 12 or 13 DP (may also work on Android 10, but not tested)...
forum.xda-developers.com
Click to expand...
Click to collapse
Wow this works flawlessly. This is a whole new phone now. Fingerprint reader can suck it
awarman said:
Here it is. I'm using lsposed.
[11+] UniversalAuth: Face Unlock for all ROMs
UniversalAuth: Face Unlock for all ROMs This module brings face unlock (and possibly other authentication methods) to any ROM. Requirements - Xposed/EdXposed/Lsposed - Android 11, 12 or 13 DP (may also work on Android 10, but not tested)...
forum.xda-developers.com
Click to expand...
Click to collapse
Awesome! I shall try this out! Thanks!
Hi all! I wanted to come back to this thread and report that I installed this module yesterday and it is fantastic! After installing the June build and I installed Lsposed then the Universal Face Unlock module and it's much better than a fast fingerprint unlock! Totally worth trying out!
Wanted to share in case this helps anyone with a replaced screen or anyone who wants to try another option to FP unlock
Something similar happened to me. The solution was to use the fingerprint calibration tool and instantly reboot the phone. Not sure if it will work, but worth a shot.
mkhcb said:
Something similar happened to me. The solution was to use the fingerprint calibration tool and instantly reboot the phone. Not sure if it will work, but worth a shot.
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Click to collapse
I tried that solution but it didn't work for me. It was reported to have minimal success rate. This face unlock module has been great so far for me!
awarman said:
I hoped for the best with it. I guess it's better than having a cracked screen but even this triggers me. Did you try a factory reset?
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Click to collapse
I did a factory reset which didn't resolve the fingerprint detection issue after my screen replacement last week. It did resolve the "newer version" message but resetting took me back to Android 12 as I was on 12 quarterly.
The calibration tool will not download and errors out. As @roirraW "edor" ehT mentioned, there is a defect opened in bug tracker since February but no status on ETA. A user reported success downloading the calibration tool when using a Chromebook. For me, download failed on both Mac and Windows.
johninsf said:
I did a factory reset which didn't resolve the fingerprint detection issue after my screen replacement last week. It did resolve the "newer version" message but resetting took me back to Android 12 as I was on 12 quarterly.
The calibration tool will not download and errors out. As @roirraW "edor" ehT mentioned, there is a defect opened in bug tracker since February but no status on ETA. A user reported success downloading the calibration tool when using a Chromebook. For me, download failed on both Mac and Windows.
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Click to collapse
Since my phone was still under warranty I went into a ubreakifix and after several trips, because my spectral sensor was bad too, I now have a fully repaired phone. Everything is working great on it now. Nice to have the fingerprint sensor back but I'm still using the face unlock mod except for with banking apps and gpay.
Ubreakifix let me know that you can't successfully move your old fingerprint to a new display as it won't pair. They had to replace using a kit with the display and a new fingerprint sensor included.
Thank you!
Interesting that ubreakifix said that you can't "move" a fingerprint to a new screen. Maybe that is what they did for you since you didn't factor reset? Honestly, I don't understand much of this but I performed a full factory reset so, for me, this isn't about moving a fingerprint. What do I know though!
The screen installed on my phone has a fingerprint reader and came from the screen supplier. I have read that others successfully installed and calibrated their screens if they got the calibration tool to download. I am hoping I can do the same once Google fixes the issue with the calibration tool download. I will also borrow a Chromebook from work and give it a try on there in the interim.
Thanks again for the insight! I appreciate your response.
I think that the calibration tool only work if the fingerprint setting still available and when the enrollment fail.
If the fingerprint setting is gone seems like the sensor is damaged or not connected correctly.
I have same problem after replacing my screen,the fingerprint print setting has gone.
I have replaced my screen and fingerprint reader is not working.
Using the google tool, I can connect to my phone and search for fingerprint recalibration software
I click install software and receive this message:
Couldn't find the unique calibration software for this device
How do I get my fingerprint reader working again?
Several other users in this section found out the hard way that they have to get the fingerprint reader replaced at the same time as the screen.
OuchIAteMyself said:
I have replaced my screen and fingerprint reader is not working.
Using the google tool, I can connect to my phone and search for fingerprint recalibration software
I click install software and receive this message:
Couldn't find the unique calibration software for this device
How do I get my fingerprint reader working again?
Click to expand...
Click to collapse
Hi! You may have already located answers for this, but I can tell you that this happened to me a few months ago. I did not know that replacing the P6P screen resulted in loss of fingerprint sensor functionality. You won't have your fingerprint sensor back as that calibration tool doesn't seem to fix the problem.
However, there is an excellent solution called the Universal Face Unlock (search it here on XDA) which I installed, and it works much better than the fingerprint sensor did. I'd say it works about 90% of the time (dark or lower light not as well) but it is a great work-around! Give it a try