USB C port not working - Google Pixel 2 XL Questions & Answers

Hello All,
So long story short my 2018 model Pixel 2Xl suddenly stopped detecting my headphones nor it installed android driver when connected to PC. Ofcourse only good thing is it charges fine. Now since my phone warranty has expired I would like to try anything that could fix it. I already tried factory reset however of no help. So my question here is, is there any way I could install the driver binaries on my Pixel that could reset it? Now since my phone is not getting detected on PC except charging what option am I left with? Any way firmware change or reinstalling of drivers can be done through wifi or from within my internal storage? My mobile has stock firmware and it is not rooted as well. Any help is highly appreciated.

I had the exact same issue. Unable to plug into my PC and headphones not working. I used multiple laptops/desktops. All came back with the same Device Manager error stating that it was an "Unknown USB Device (Device Descriptor Request Failed). No matter what I would do it would continue to pop up on every single PC I plugged into. Tried different USB C cables as well. I was told a part of the board was fried.
I finally gave up and got a Pixel 4a 5g. I should mention I put in a new hard drive for my main PC and installed Windows. I plugged my Pixel 2 XL into my fresh install of Windows 10 and BOOM it started working again. I was able to unlock the bootloader and install a ROM as well. I just checked USB C headphone and they are working as well. I am not sure after testing so many variables why this was the resolution, but I am glad I found it.
I will note, in looking for the Device Manager error message I did find this.
Open your device manager. Click ‘View’ and then click ‘Show hidden devices’. Your Pixel 2 XL (or whatever phone you have) should be shown there and will be ‘greyed out’. Make sure your phone is unplugged, and then right mouse click on your Pixel 2 XL on your device manager and click ‘Uninstall device’.
Worth trying at the very least.

xconwayx said:
I had the exact same issue. Unable to plug into my PC and headphones not working. I used multiple laptops/desktops. All came back with the same Device Manager error stating that it was an "Unknown USB Device (Device Descriptor Request Failed). No matter what I would do it would continue to pop up on every single PC I plugged into. Tried different USB C cables as well. I was told a part of the board was fried.
I finally gave up and got a Pixel 4a 5g. I should mention I put in a new hard drive for my main PC and installed Windows. I plugged my Pixel 2 XL into my fresh install of Windows 10 and BOOM it started working again. I was able to unlock the bootloader and install a ROM as well. I just checked USB C headphone and they are working as well. I am not sure after testing so many variables why this was the resolution, but I am glad I found it.
I will note, in looking for the Device Manager error message I did find this.
Open your device manager. Click ‘View’ and then click ‘Show hidden devices’. Your Pixel 2 XL (or whatever phone you have) should be shown there and will be ‘greyed out’. Make sure your phone is unplugged, and then right mouse click on your Pixel 2 XL on your device manager and click ‘Uninstall device’.
Worth trying at the very least.
Click to expand...
Click to collapse
Great to know it worked for you. However for me I tried in my Windows PC as well as on my MAC and it doesn't work on both. Unfortunately my warranty as expired too so I have dropped an escalation to Google and awaiting response from their end. My Pixel 2 XL has never worked properly for more than 9 months from the date of purchase with USB C port already replaced once, screen replaced due to burn in, headphones replaced as it stopped worked etc. I have also heard many people informing about the port starting to work fine all of a sudden too. If Google provides free support well and good, if not will move to OnePlus maybe. Had enough of Pixel phones. I had the first version of Pixel XL and then bought this.

Use a sim ejector tool to pry out the dust and gunk from the type c port. Had issues with charging and usb connection, you may not be able to see it but there would be a lot of lint and dirt collected inside the port. cleaning it up fixes the issues.

Khizar Amin said:
Use a sim ejector tool to pry out the dust and gunk from the type c port. Had issues with charging and usb connection, you may not be able to see it but there would be a lot of lint and dirt collected inside the port. cleaning it up fixes the issues.
Click to expand...
Click to collapse
Tried that too. There wasn't any dust as such but used a small paint brush to wipe inside throughly however didn't help. Any way to install the driver binaries via wifi or from within the phone rather than using a PC?

bejoyalex said:
Tried that too. There wasn't any dust as such but used a small paint brush to wipe inside throughly however didn't help. Any way to install the driver binaries via wifi or from within the phone rather than using a PC?
Click to expand...
Click to collapse
See my recent posts about my USB problems and replacing the internal USB ass'y. It didn't fix my similar problem though.
Cleaning the port is worth a shot. The SIM tool, a needle or plastic toothpick work great for this. I used a little alcohol too and the pad came out pretty dirty.
You can enable WiFi debugging/Wireless ADB in Developer Mode settings. You can then run commands in ADB. It won't let you unlock the bootloader with only WiFi though. That's what has me stuck.

I have the same problem and in my case the device has a sound bug that doesn't work at all, not even through the speaker, microphone or bluetooth. And the computer does not identify the cell phone or the device shows that storage option and only charges slowly. I don't know what to do help

Related

USB doesn't work???

Can someone please help? I just bought a used P3300 from ebay (a wholesaler). The phone works great, absolutely everything works except for the activesync over USB. The phone is not even seen by the computer with or without activesync. I have tried it on several computers with the same issue, yet the battery charges through the USB cable.
I even reflashed the ROM using the SD card method and still have the same issue. What might be going on here??? How can the USB data connection be not working? I've never experienced this with many different phones I've had.
thanks,
Go to Settings, Connections, USB to PC, and untick Enable advanced network functionality.
I tried that, it didn't make a difference. I also tried both Activesync 4.5 and 4.2. Still nothing. I hard reset and soft reset several times - still nothing.
What Firewall is on your PC. Could be this causing the hassle.
Have you tried using a known-working usb lead?
I had this problem also to begin with, google an application called "USBKILLER" and put this .CAB onto your memory card and load this onto the phone.
When your in the application select SERIAL and click YES and this should resolve your problem - I am not sure why this happend but my mate who has the same phone does not have this problem and can resolve it by removing the check box in USB to PC settings
hey guys.... thanks for the input. My firewall is disabled - I read the Microsoft article regarding the ports Activesync uses. But AS works with my other phones, so I know that's not the problem. Same thing with the USB cable. It works with the other phones but not this one.
nicko666, I will try that USBkiller program later tonight. Thank you for the suggestion. I'll let everyone know how it goes.
Found USBkiller Cab File Attached - good luck
I tired the USBkiller program (found it myself earlier) but it also doesn't make a difference. I tried changing the setting to SERIAL in the program and also playing with the "advanced network functionality" and activesync connection settings and it's a no-go.
Still nothing works. Do I have a broken device?
hardware problem
i had the same problem after 1 month of using my p3600 i pay 59 euro to change it because the garanty not include this problem.the service told me that it was my fault !!!!
Hello. Is your PPC detected by Windows in the manager of peripheral? It is necessary that you look at if you have a new network card named "Windows Mobile".
I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.
Damn, that sounds like what's going on with my phone. How do I find out how to have it serviced? I can't find anything on the useless HTC site. Please help....
And thanks to you all for the help so far.
mattan said:
I had that problem. I am sorry, but I think you bought a used and not-functional phone. The problem is probably due to high power that the phone got, probably when charging it through a car-charger. You should NEVER connect the phone to a car charger and then start the car - the power can damage the USB connection. You should always first start the engine and only then connect the phone to the charger.
Anyway, I had the same problem - the USB could charge the phone, but no Active Sync connection. I sent my phone to HTC UK, and after one week I got it back with a new board (they replaced the whole inside of the phone). Free of charge.
If this is the situation with your phone - no software solution will help you.
Click to expand...
Click to collapse
I remember sending them mail regarding the problem, via HTC site (mail: [email protected]).
After all the solutions they suggested didn't work, they called me and asked me to send the phone to the UK (they gave me all the details and were very nice and efficient). I must say that my phone was still at warranty period.
this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!
Dear all.
I work for a company that has over 600 of the htc p3300. Some of them will work in the usb and some don't.
I have 4 at the moment, 2 of them will work with the usb and the other 2 won't........
Tries all the stuff mentioned here and nothing helps.
Can't update them because of the usb........
HTC are not a lot of help either......
stead said:
this may sound silly, but have you tried the usb ports on the back of the computer?
for some reason, the usb headers on my motherboard don't seem to recongise the phone, i'm not sure if theres no enough power or what, i've onbly tried the cable in a laptop and that works fine...if i plug them in the front usb ports i get the error in windows 'Your device has malfunctioned, Replace the Device and Try Again' or something very simular, tried the other usb header on the board, same problem, back ports, no problem...all other usb devices work fine in all the ports!
Click to expand...
Click to collapse
Hi I had been trying to sort this problem out too, and after reading about starting cars with the device on charge I thought I was doomed. But what stead suggests has just worked for me too. I was using the nearest USB on my laptop but plugin it in round the back has just got it working again. The last time it synced it was 'Repairing' the Active Sync 4.5 setup program run through. I must admit that the cable into the phone is also resting on a pen at the base of the phone- just to make sure....

[Q] Cannot install Windows 7 64 bit Drivers

I've tried everything I can possibly think of. I have an Asus Laptop with Windows 7 64 bit and absolutely cannot get my Epic to be recognized. I've uninstalled and re-installed the driver more times than I care to mention. I've tried mounting the device to no avail either. I've tried plugging in the phone into each of the USB ports on the laptop to no avail. I need to get the computer to recognize the device so I can get odin to recognize the phone so I can flash back to stock. Right now it doesn't do so. Does anyone have any ideas of what I can do to get this up an running?
Try installing the 32-bit drivers even if you're on a 64-bit computer....
The same issue comes up. It says that the drivers are not successfully installed (even though the installer goes through) and it says "Unknown Device" over and over.
Are you removing previous drivers?
then rebooting before installing new drivers...
also are you using stock cable?
if so buy a new cable you can get cheap ones online for like a dollar just search micro usb cables
Yes, yes, yes. Does the cable really make that much of a difference? I saw that people have had issues but I mean it charges properly all the time so I figured it was ok to use.
Absolutely!!!!!!!!!!!!!!!!!!!!!!!!!!!1
That cable is worthless get a Blackberry cable they are very durable and dependable.
i was having problems also..... all because of the cable.
I'll probably go buy a cable from Walmart, order a cheaper one online from Monoprice and return the other just so I can odin my phone...I really hope that's the issue though.
sporkisfaster said:
The same issue comes up. It says that the drivers are not successfully installed (even though the installer goes through) and it says "Unknown Device" over and over.
Click to expand...
Click to collapse
does it keep looping "unknown device" in the corner, almost like you unplugging and plugging back in repeatedly?
ifso try cleaning the contacts of the usb port on phone and on the small end of the cable.
if not then try totally uninstalling the drivers you installed and if possible when its saying "unknown device" open the device manager, r-click then unistall in there.
USBDview has always been able to dig me out of the home when ive had usb related driver issues... just run it and delete/uninstall anything samsung/android/adb etc related, reboot pc and phone then try again...maybe even redownload the drivers
http://www.nirsoft.net/utils/usbdeview-x64.zip
http://firon.net/xda/usb_drivers_GalaxyS_x64.zip
update (you replied as i was typing): one bandaid for the cable you could try for now is to take a needlenose pliers or something and slightly squish the micro end to try getting a tighter fit.... i had to do that to the cable i keep at work.
You can always just download kies. That's what I did. When I was trying the standalone drivers I had trouble. Installed kies on both of my laptops and coding works beautifully everytime. And I seriously think you guys are ill. Its a cable... its digital. It either works or.it doesn't. I use my samsung wire exclusively. Its thin and I like contour on the plug. Both cables have worked flawlessly on both of my epics.
Sent from my SPH-D700 using XDA App
RushAOZ said:
And I seriously think you guys are ill. Its a cable... its digital. It either works or.it doesn't.
Click to expand...
Click to collapse
You are wrong.
Cables can have breaks in them which give them intermittent connectivity. Also, since this cable has several (5 I think?) single strands of wire in them, a single wire could be screwed up causing this (or the pin for a single wire on either end) That would still allow it to charge, and partially be recognized by Windows, but not allow it to fully communicate causing this problem.
I have a cable that I only use for charging because it has this EXACT problem. Another cable works perfect, but this particular cable gives me the unknown device.
sporkisfaster said:
I've tried everything I can possibly think of. I have an Asus Laptop with Windows 7 64 bit and absolutely cannot get my Epic to be recognized. I've uninstalled and re-installed the driver more times than I care to mention. I've tried mounting the device to no avail either. I've tried plugging in the phone into each of the USB ports on the laptop to no avail. I need to get the computer to recognize the device so I can get odin to recognize the phone so I can flash back to stock. Right now it doesn't do so. Does anyone have any ideas of what I can do to get this up an running?
Click to expand...
Click to collapse
look up and install pdanet. Pick samsung and let it do it's thing.
you're good after that.
Milkman00 said:
You are wrong.
Cables can have breaks in them which give them intermittent connectivity. Also, since this cable has several (5 I think?) single strands of wire in them, a single wire could be screwed up causing this (or the pin for a single wire on either end) That would still allow it to charge, and partially be recognized by Windows, but not allow it to fully communicate causing this problem.
I have a cable that I only use for charging because it has this EXACT problem. Another cable works perfect, but this particular cable gives me the unknown device.
Click to expand...
Click to collapse
Right.. so it either works or it doesn't lol if both cables are in perfect working condition then there would be no issue. Its all preference. I personally use a blackberry micro usb cable. It locks in to the usb port on the phone better. Just so im not paranoid about the wire coming off while flashing... cuz thats bad lol
Sent from my SPH-D700 using XDA App
RushAOZ said:
Right.. so it either works or it doesn't lol if both cables are in perfect working condition then there would be no issue. Its all preference. I personally use a blackberry micro usb cable. It locks in to the usb port on the phone better. Just so im not paranoid about the wire coming off while flashing... cuz thats bad lol
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I didn't articulate myself clearly, but that is my fault.
If a single wire inside the cable is broken (for the sake of simplicity let's just say it is the RECEIVE cable - from the device to the PC). The PC can recognize that there is a device there, but because the device can't talk to the PC, Windows can tell there is something there, but has no idea what it is since the device can't talk back to the PC. Also, in this scenario the cable would charge just fine since those individual lines are intact.
RushAOZ said:
You can always just download kies. That's what I did. When I was trying the standalone drivers I had trouble. Installed kies on both of my laptops and coding works beautifully everytime. And I seriously think you guys are ill. Its a cable... its digital. It either works or.it doesn't
Click to expand...
Click to collapse
1st off u sir, ARE WRONG.... Maybe when it comes to HDMI Cables but not for these phones.
sporkisfaster said:
Does the cable really make that much of a difference? I saw that people have had issues but I mean it charges properly all the time so I figured it was ok to use.
Click to expand...
Click to collapse
To quote u "Yes yes yes" it does make ALL THE DIFFERENCE... I had the same problem and made serveral posts about it when the phone 1st came out, I tried everything... Uninstalled/Reinstalled/Rebooted many times, Manually deleted the folders where the drivers are held then Re-installed, Installed Kies (which is a P.O.S. and was a BIG WASTE OF TIME imo.) I tried everything and just about gave up until 1 day i looked @ my roomate and asked him 2 let me borrow his cable to his cheap cricket phone 2 see if it would make a difference.
Well it worked... Get a new cable, if you've done what ive done and it still doesnt work, its the cable and not the drivers
I've done just about all I freaking can on this as well.
I've installed, un-installed, and re-installed the drivers. I'm running Windows 7 64 bit on Bootcamp.
I've used USBDView, I've uninstalled all of the connected drivers. They get re-installed, but the phone keeps keeps coming up as an Unknown Device. I try and locate the Samsung USB drivers directory, but it keeps coming up as Unknown.
Does anyone know specifically what directory I should use choose when trying to manually link the driver in Device Manager? I'm having a ***** of a time here.
Anybody have any ideas for me? Thanks.
I had the same problem. Buy a new cable from monoprice. The second I bought a new cable for my 64 bit Asus laptop it worked.
Trust me, buy a new cable.
Sent from my SPH-D700 using XDA Premium App
my solution for odin
sporkisfaster said:
I've tried everything I can possibly think of. I have an Asus Laptop with Windows 7 64 bit and absolutely cannot get my Epic to be recognized. I've uninstalled and re-installed the driver more times than I care to mention. I've tried mounting the device to no avail either. I've tried plugging in the phone into each of the USB ports on the laptop to no avail. I need to get the computer to recognize the device so I can get odin to recognize the phone so I can flash back to stock. Right now it doesn't do so. Does anyone have any ideas of what I can do to get this up an running?
Click to expand...
Click to collapse
I had the same problem. I didn't follow directions to solve my problem in Odin. I had to start Odin and plug my phone in and quickly put the phone into download mode. I did that a few times and finally got it to recognize. With Syndicate, it now recognizes every time. I say that now. LOL
This is how I fixed this problem. After doing all I could think of, uninstall, install, system restore, nandroid restor to when phone was being recognized... all these didn't work for me. I still got the same unknown device in device manager.
The fix: with samsung epic drivers already installed. Turn the phone on, plug into your computer. Let device manager find unknown device. Power off the phone. Boot into recovery. Pc will recognize your phone as samsung android device. Reboot your phone and you should be good to go. Hope this works for the rest of you. Good luck.
Sent from my SPH-D700 using XDA App
boy143878 said:
This is how I fixed this problem. After doing all I could think of, uninstall, install, system restore, nandroid restor to when phone was being recognized... all these didn't work for me. I still got the same unknown device in device manager.
The fix: with samsung epic drivers already installed. Turn the phone on, plug into your computer. Let device manager find unknown device. Power off the phone. Boot into recovery. Pc will recognize your phone as samsung android device. Reboot your phone and you should be good to go. Hope this works for the rest of you. Good luck.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Isn't the original issue that the driver install fails? not that the device isnt being readed?

Phone isn't recognised by computer nor is my USB C stick

Hello,
I hope someone can help. I am trying to get my computer to recognise my phone. I am not rooted and I have Marshmellow 6.0.1
I unlocked developer options. I bought a cable and it worked! The computer saw my phone. However it stopped seeing my phone. Why I don't know! But when it did work I saw the driver was not for the 5x but from my S4. Well since it's not working I ordered the recommended USB cables by Benson Leung Tech Matte. Still unable to see my phone. Tried cables on another computer with same results. The computer I tried it on recognised my phone and then it also stopped seeing my phone.
I also bought a usb c stick to use on my phone. My phone responds to the stick but when I choose for MTP from charging nothing happens and i cannot access the USB Stick. In Dev options MTP is selected. I also noticed that USB tethering is not available. I have no clue what to try next.
packtack1 said:
Hello,
I hope someone can help. I am trying to get my computer to recognise my phone. I am not rooted and I have Marshmellow 6.0.1
I unlocked developer options. I bought a cable and it worked! The computer saw my phone. However it stopped seeing my phone. Why I don't know! But when it did work I saw the driver was not for the 5x but from my S4. Well since it's not working I ordered the recommended USB cables by Benson Leung Tech Matte. Still unable to see my phone. Tried cables on another computer with same results. The computer I tried it on recognised my phone and then it also stopped seeing my phone.
I also bought a usb c stick to use on my phone. My phone responds to the stick but when I choose for MTP from charging nothing happens and i cannot access the USB Stick. In Dev options MTP is selected. I also noticed that USB tethering is not available. I have no clue what to try next.
Click to expand...
Click to collapse
USB debugging needs to be selected. Also, you need to toggle to PTP and back to MTP
Install correct drivers onto your pc
https://userscloud.com/niz9jnon5ooz
Or
https://www.androidfilehost.com/?fid=24052804347829096
Tulsadiver said:
USB debugging needs to be selected. Also, you need to toggle to PTP and back to MTP
Install correct drivers onto your pc
https://userscloud.com/niz9jnon5ooz
Or
https://www.androidfilehost.com/?fid=24052804347829096
Click to expand...
Click to collapse
Thanks for the drivers. USB Debugging is on. When I toggled Charging popped up instead of PTP and so I kept toggling and it finally went to PTP and so I toggled MTP and it goes back to charging! So I kept at it until it finally went to MTP. Is this normal? I counted 12 tries before changing from charging to PTP! But the computer doesn't see the phone. I did it a few times
packtack1 said:
I also bought a usb c stick to use on my phone. My phone responds to the stick but when I choose for MTP from charging nothing happens and i cannot access the USB Stick. In Dev options MTP is selected. I also noticed that USB tethering is not available. I have no clue what to try next.
Click to expand...
Click to collapse
i honestly never thought about this, is this even supposed to work without some kind of an OTG adapter. i mean sure, the plugs fit, put do the pins match/work for that configuration?
from how you describe that your phone reacts i would guess it doesn't, and it sounds more like your phone goes into client, as opposed to host mode.
very interested to see what someone with more knowledge of the matter would have to say about plugging a usb-c memory stick directly into your phone.
Broken303 said:
i honestly never thought about this, is this even supposed to work without some kind of an OTG adapter. i mean sure, the plugs fit, put do the pins match/work for that configuration?
from how you describe that your phone reacts i would guess it doesn't, and it sounds more like your phone goes into client, as opposed to host mode.
very interested to see what someone with more knowledge of the matter would have to say about plugging a usb-c memory stick directly into your phone.
Click to expand...
Click to collapse
I can read/write to a sandisk USB memory stick using the proper adapter and using USB OTG file manager for Nexus from the play store.
---------- Post added at 05:53 PM ---------- Previous post was at 05:45 PM ----------
packtack1 said:
Thanks for the drivers. USB Debugging is on. When I toggled Charging popped up instead of PTP and so I kept toggling and it finally went to PTP and so I toggled MTP and it goes back to charging! So I kept at it until it finally went to MTP. Is this normal? I counted 12 tries before changing from charging to PTP! But the computer doesn't see the phone. I did it a few times
Click to expand...
Click to collapse
I've used several phones on my PC and at first it had a little trouble but finally settled in. Kind of like a new ROM. You have to give it a while to settle in and get its groove on.
Tulsadiver said:
I can read/write to a sandisk USB memory stick using the proper adapter and using USB OTG file manager for Nexus from the play store.
Click to expand...
Click to collapse
not really a surprise there, but what OP described was putting a usb-C stick directly into the phone, without any cables or adapters in between, with the question emerging if that is even supposed to work (which in his case didn't) due to possible problems of the pin-layout, etc.
Tulsadiver said:
I've used several phones on my PC and at first it had a little trouble but finally settled in. Kind of like a new ROM. You have to give it a while to settle in and get its groove on.
Click to expand...
Click to collapse
that does not explain his PC suddenly not recognizing his phone anymore though.
at this point it sounds to me like either there still is a driver issue (e.g. the mentioned S4 driver wan't properly uninstalled), or one of the usb ports (phone or pc) has an issue.
try different ports on your PC and make sure other devices work with the ports. if not try if you can get it to work by applying a little pressure in different directions to the cable and listen out for windows' annoying usb sound.
on the other end make sure your phone really is connected correctly to the cable. it should snap in just like the OEM charging cable which took some time getting used to to overcome the resistence of the usb-c port.
Tulsadiver said:
I can read/write to a sandisk USB memory stick using the proper adapter and using USB OTG file manager for Nexus from the play store.
---------- Post added at 05:53 PM ---------- Previous post was at 05:45 PM ----------
I've used several phones on my PC and at first it had a little trouble but finally settled in. Kind of like a new ROM. You have to give it a while to settle in and get its groove on.
Click to expand...
Click to collapse
Thanks again for your quick reply,
I tried my Samsung Tab II tablet and my old S4 on my PC and they both work as advertised. Recognised right away and I hadn't used my tablet to my PC before. What I think is maybe its the USB on the phone itself?
Broken303 said:
not really a surprise there, but what OP described was putting a usb-C stick directly into the phone, without any cables or adapters in between, with the question emerging if that is even supposed to work (which in his case didn't) due to possible problems of the pin-layout, etc.
that does not explain his PC suddenly not recognizing his phone anymore though.
at this point it sounds to me like either there still is a driver issue (e.g. the mentioned S4 driver wan't properly uninstalled), or one of the usb ports (phone or pc) has an issue.
try different ports on your PC and make sure other devices work with the ports. if not try if you can get it to work by applying a little pressure in different directions to the cable and listen out for windows' annoying usb sound.
on the other end make sure your phone really is connected correctly to the cable. it should snap in just like the OEM charging cable which took some time getting used to to overcome the resistence of the usb-c port.
Click to expand...
Click to collapse
I think its the phone itself, since it did work briefly. Also with the USB C thumb drive the phone recognises it but will not read the thumb drive. I ordered it from play store I wonder how getting it repaired/looked at is going work Have to wait until Monday to call!
Hello again,
I Hope you guys like some feedback about my issue. Contacted Google and they asked me just about all the same questions and had me do some screen shots and try some of their ideas such as factory reset, trying other computers and other cables. Nothing worked so they sent me a new phone! Just got it yesterday. Would have been here sooner but I was busy!
So got new phone setup and the computer recognizes my phone on PTP but not MTP. Also my driver for the phone is a generic nexus and the it still shows up as a samsung! How can I get the new driver if when i do a search for new driver my computer says I have the best driver already installed? I don't want the driver to still be a problem. So i hope you guys have some answers. Lol! I know you guys do!!
packtack1 said:
Hello again,
I Hope you guys like some feedback about my issue. Contacted Google and they asked me just about all the same questions and had me do some screen shots and try some of their ideas such as factory reset, trying other computers and other cables. Nothing worked so they sent me a new phone! Just got it yesterday. Would have been here sooner but I was busy!
So got new phone setup and the computer recognizes my phone on PTP but not MTP. Also my driver for the phone is a generic nexus and the it still shows up as a samsung! How can I get the new driver if when i do a search for new driver my computer says I have the best driver already installed? I don't want the driver to still be a problem. So i hope you guys have some answers. Lol! I know you guys do!!
Click to expand...
Click to collapse
If you had a samsung phone before you need to uninstall all the samsung drivers then install the proper nexus drivers
I was a little worried about uninstalling the driver but it worked!! Thanks! Now i can root it!!
metpage said:
If you had a samsung phone before you need to uninstall all the samsung drivers then install the proper nexus drivers
Click to expand...
Click to collapse

Computers don't recognize XL2 to transfer files

I've tried multiple cables, multiple computers, multiple USB ports with no luck. With my original XL, it pops up file explorer and I have to swipe down from phone to select transfer files and can access them. Works with all the same cables, ports and computers I tried with the XL2.
I've also tried to use the included USB-C to USB-C to transfer between XL and XL2. I get the notification on my XL that it's connected to my XL2 and can access the XL2 files, but I can't access my XL files from my XL2. Doesn't even show it's connected. Tried all the pull down options on both phones with no luck.
What am I doing wrong? This should be the easiest thing to do and had been on every phone, but not this one. Please help!
Delete
Did you set the connection type to data transfer?
InfiniteReality said:
I've tried multiple cables, multiple computers, multiple USB ports with no luck. With my original XL, it pops up file explorer and I have to swipe down from phone to select transfer files and can access them. Works with all the same cables, ports and computers I tried with the XL2.
I've also tried to use the included USB-C to USB-C to transfer between XL and XL2. I get the notification on my XL that it's connected to my XL2 and can access the XL2 files, but I can't access my XL files from my XL2. Doesn't even show it's connected. Tried all the pull down options on both phones with no luck.
What am I doing wrong? This should be the easiest thing to do and had been on every phone, but not this one. Please help!
Click to expand...
Click to collapse
I had the same issue and with a little searching I figured it out.. Make sure the phone is set to "Transfer Files" in the notification window drop down and download the Google USB drivers zip and install the driver after unzip. Right click the driver file and select install.
Since this is a new account XDA won't let me link yet so Google search for : Get Google USB Drivers
I'm having a similar issue, and we're not alone. I'll copy what I posted on reddit.
Asus ROG Maximus Hero IX motherboard. Tried with multiple cables. Wifes OG Pixel detects it is plugged in right away, my 2XL has to be screen off and set down for a couple of minutes, then the phone recognizes it is plugged in and starts charging and is available for data transfer.
Seven minutes and twenty seconds before it started charging, and another twenty seconds before the computer recognized it as being attached and ready for data transfer. I'm going to do it a few more times to see if there is a pattern.
Edit: Second time was seven minutes for both, third was three fifty one for both, eleven thirty three on the fourth.
I'm not having this problem at all. Once file transfer is enabled on the Pixel I get a popup in Windows asking how to handle the connection to the Pixel 2 XL.
I is a different story with my Nexus 6P -- I can do adb commands but the Windows does not attempt to access the storage on the device.
-- update on Nexus 6P: if I toggle the setting to PTP mode the Nexus shows up in Windows Explorer. Then when I toggle back to MTP I can see the storage.
Using Windows seems to be the common problem when connecting Android Phones to a PC.
stevemw said:
I'm not having this problem at all. Once file transfer is enabled on the Pixel I get a popup in Windows asking how to handle the connection to the Pixel 2 XL.
I is a different story with my Nexus 6P -- I can do adb commands but the Windows does not attempt to access the storage on the device.
-- update on Nexus 6P: if I toggle the setting to PTP mode the Nexus shows up in Windows Explorer. Then when I toggle back to MTP I can see the storage.
Click to expand...
Click to collapse
dratsablive said:
Using Windows seems to be the common problem when connecting Android Phones to a PC.
Click to expand...
Click to collapse
I don't get any connection option when I connect my XL2. It's like it's not even connected. My XL works perfectly fine with same cords and computers which throws me for a loop.
I'll give the shot about changing to other options and back to file transfer and see what happens.
I may need to wipe the phone and start over or maybe it's see sort of bug. Just kinda sucks, just need to make sure I can access the phone and one of the main reasons I got the 128gb version
InfiniteReality said:
I don't get any connection option when I connect my XL2. It's like it's not even connected. My XL works perfectly fine with same cords and computers which throws me for a loop.
I'll give the shot about changing to other options and back to file transfer and see what happens.
I may need to wipe the phone and start over or maybe it's see sort of bug. Just kinda sucks, just need to make sure I can access the phone and one of the main reasons I got the 128gb version
Click to expand...
Click to collapse
I have encountered similar issues when using Windows, but my laptop dual boots between Windows/Fedora Linux. I only boot to Windows when I have to. Linux has no issues communicating to Android Phones. Maybe find a Linux Bootable DVD and give it a spin
When you look in the Windows device manager do you see an entry for LeMobile Android Device? This caused a problem for me in the past. See this post for a possible solution: https://www.reddit.com/r/Nexus6P/comments/5nc64z/adb_drivers_showing_up_as_lemobile_android_device/
A shortcut to the steps in the article is to simply expand the LeMobile Android Device node, right-mouse click on the Android Composite ADB Interface, click Change settings at the bottom of the General tab, go to the Driver tab, click Update Driver; Select Browse my computer for driver software; browse to the directory where Android Studio (or adb tools downloaded from https://developers.google.com/android/ota) files are located; make sure Include subfolders is check) and replace the LeMobile Android Device driver with the Google driver.
(If you have to do this, more than likely you will have to do it each time you reboot.)
I don't know if this will have any effect but on the pc, plug to the usb ports on the back that are direct to the motherboard instead of usb headers on the top/front of pc.
I have this issue with a TomTom satnav and a Mio miview dash cam. Unless they are plugged in on back pc / with Windows 10 doesn't recognize
Sent from my XT1572 using Tapatalk
Thanks everyone for the suggestions!
dratsablive said:
I have encountered similar issues when using Windows, but my laptop dual boots between Windows/Fedora Linux. I only boot to Windows when I have to. Linux has no issues communicating to Android Phones. Maybe find a Linux Bootable DVD and give it a spin
Click to expand...
Click to collapse
That sounds easy enough, but it's dumb (to me anyways) I should even have to do this to get the computer to recognize my phone when it'll recognize my original XL and of course wife's S7. My phone gets plugged to the computer almost every day to copy files off of, at worst every other day.
stevemw said:
When you look in the Windows device manager do you see an entry for LeMobile Android Device? This caused a problem for me in the past. See this post for a possible solution: https://www.reddit.com/r/Nexus6P/comments/5nc64z/adb_drivers_showing_up_as_lemobile_android_device/
A shortcut to the steps in the article is to simply expand the LeMobile Android Device node, right-mouse click on the Android Composite ADB Interface, click Change settings at the bottom of the General tab, go to the Driver tab, click Update Driver; Select Browse my computer for driver software; browse to the directory where Android Studio (or adb tools downloaded from https://developers.google.com/android/ota) files are located; make sure Include subfolders is check) and replace the LeMobile Android Device driver with the Google driver.
(If you have to do this, more than likely you will have to do it each time you reboot.)
Click to expand...
Click to collapse
I went to the device manager on 2 computers and surprisingly nothing showed up. It's like I'm not even plugging it in, while as soon as I plug in my original XL it pops right up. When I attempt to plug it in, it doesn't even attempt to install any drivers like it sometimes use to. I'm going to install the ADB tools when I get home today and see if that helps any to recognize it.
Just tried it on my work computer which does have ADB on it with no luck or anything in device manager
I literally went through all my USB-C cables I could find yesterday, probably 12-15 at least, and I DID manage to find one that worked..... a 6" cable, lol. I can't figure out why this one works and others don't, very more odd is it's the same brand as other longer cables that don't work. Not sure what to make of it, other than voltage loss with the longer ones....just enough to make it not work.
I do have a 2nd XL2 that should be due in this week, was suppose to ship on 22nd. I was going to return it, but now I'll have to take it out of the box and at least test if it works with the computer. I'll report back.
Open to any other suggestions if anyone has any. Thanks again for the replies!
InfiniteReality said:
That sounds easy enough, but it's dumb (to me anyways) I should even have to do this to get the computer to recognize my phone when it'll recognize my original XL and of course wife's S7. My phone gets plugged to the computer almost every day to copy files off of, at worst every other day.
I went to the device manager on 2 computers and surprisingly nothing showed up. It's like I'm not even plugging it in, while as soon as I plug in my original XL it pops right up. When I attempt to plug it in, it doesn't even attempt to install any drivers like it sometimes use to. I'm going to install the ADB tools when I get home today and see if that helps any to recognize it.
Just tried it on my work computer which does have ADB on it with no luck or anything in device manager
I literally went through all my USB-C cables I could find yesterday, probably 12-15 at least, and I DID manage to find one that worked..... a 6" cable, lol. I can't figure out why this one works and others don't, very more odd is it's the same brand as other longer cables that don't work. Not sure what to make of it, other than voltage loss with the longer ones....just enough to make it not work.
I do have a 2nd XL2 that should be due in this week, was suppose to ship on 22nd. I was going to return it, but now I'll have to take it out of the box and at least test if it works with the computer. I'll report back.
Open to any other suggestions if anyone has any. Thanks again for the replies!
Click to expand...
Click to collapse
Do you see anything in device manager under Android devices or portable devices under USB when the 2XL is connected to the PC?
stevemw said:
Do you see anything in device manager under Android devices or portable devices under USB when the 2XL is connected to the PC?
Click to expand...
Click to collapse
Nothing at all, it's like it's not even connected. Just kind of dumbfounded on why when my XL never has had an issue. Attached a screenshot. The one with the triangle doesn't have anything to do with the phone though, it's always been like that and never bothered to mess with it.
The 2nd XL2 shipped yesterday and due in Thursday, so will be curious on if it has an issue. Hopefully it works as intended and I can just set it up and send this one back. Fingers are crossed for sure.
Are you updated to the latest ADB drivers? Right down to, you might have to remove and reinstall. I'm pretty sure I read that it's required.
"Good judgment comes from experience, and a lot of that comes from bad judgment." - Will Rogers
If the Pixel 2 is plugged in your screenshot indicates that it is present on the USB bus. It's like the drivers aren't completely loaded.
I haven't seen it mentioned if you have turned on USB debugging in your phone's Developer options. I'm pretty sure that is required for the computer to see it.
JimSmith94 said:
I haven't seen it mentioned if you have turned on USB debugging in your phone's Developer options. I'm pretty sure that is required for the computer to see it.
Click to expand...
Click to collapse
Yea on my regular pixel I have to enable debugging for mine too work. Sometimes lol
stevemw said:
Do you see anything in device manager under Android devices or portable devices under USB when the 2XL is connected to the PC?
Click to expand...
Click to collapse
JimSmith94 said:
I haven't seen it mentioned if you have turned on USB debugging in your phone's Developer options. I'm pretty sure that is required for the computer to see it.
Click to expand...
Click to collapse
I had it enabled for a while, but no such luck. I'll give it another shot, haven't had it on while at work. Also will uninstall and reinstall ADB as well.
When this has happened to me a few times, reinstalling the Windows MTP drivers has worked. Someone else posted these instructions that worked for me.
1. Go to C:\Windows\INF
2. Find the file "wpdmtp.inf"
3. Right click the file and click 'Install'
4. Once that is done, simply plug your phone and it should work.

Pixel 2 Xl USB Preferences Greyed out

Yesterday, I unlocked the bootloader of my Google Pixel 2XL running android Pie using a mac.
Once, the process was completed and i set up my phone again, i lost usb mass storage.
I searched over internet and tried everything.
From enabling and disabling USB debugging to clearing internal storage and others is App info.
I hard reset my phone again but to no use. I don't see a usb debugging prompt.
I tried multiple cables. Infact it stopped working on the cable and the port i used usb mass storage on before.
Android auto had also stopped working. The phone only charges and does nothing else.
I am able to change the default usb to usb storage, but under USB preferences, only charging is selected and all options are greyed out.
Can someone please help me?
aj2019 said:
Yesterday, I unlocked the bootloader of my Google Pixel 2XL running android Pie using a mac.
Once, the process was completed and i set up my phone again, i lost usb mass storage.
I searched over internet and tried everything.
From enabling and disabling USB debugging to clearing internal storage and others is App info.
I hard reset my phone again but to no use. I don't see a usb debugging prompt.
I tried multiple cables. Infact it stopped working on the cable and the port i used usb mass storage on before.
Android auto had also stopped working. The phone only charges and does nothing else.
I am able to change the default usb to usb storage, but under USB preferences, only charging is selected and all options are greyed out.
Can someone please help me?
Click to expand...
Click to collapse
Does fastboot mode still work? If so, I doubt it is a hardware issue, and you can simply reflash a full factory image.
What was your remaining battery percentage? This is happening to me now but my battery is at 15% so I'm going to charge it up a bit and try again.
FYI battery saver is NOT currently enabled on my device, but that feature can definitely disable a lot of functionality so it's always good to ensure that it's off when troubleshooting. Another detail is that I still have a locked bootloader yet I'm also experiencing this issue (of grayed out USB options) so it may be coincidental and unrelated to you rooting/unlocking.
Did you find a solution? This thread is quiet so far but appears unresolved...
---------- Post added at 10:27 PM ---------- Previous post was at 09:46 PM ----------
I charged to 20% and it worked but that may not have been it either. I noticed that wiggling my usb-c connector (adapted from micro usb-'a' to usb-c) may have been the culprit. It seems that my adapter has a shaky connection
aj2019 said:
I tried multiple cables. In fact it stopped working on the cable and the port i used usb mass storage on before.
Android auto had also stopped working. The phone only charges and does nothing else.
I am able to change the default usb to usb storage, but under USB preferences, only charging is selected and all options are greyed out.
Click to expand...
Click to collapse
This is a common issue w/ the Pixel devices on Pie, and is a cable issue, usually from using USB-C to USB-C cable, whereas an -A to -C cable is fine. Reference:
https://www.reddit.com/r/GooglePixel...me_change_usb/
https://www.reddit.com/r/GooglePixel...2_xl_charging/
However, I ran in to this using the Pixel Experience Pie ROM on my Nexus 5X, and found it was due to one of my little microUSB to -C adapters (with a -A cable). One adapter works, the other doesn't, (cable didn't matter) even though it was no problem on the stock ROM; same brand (TechMatte) from the same 2-pack, in fact.
I have this same problem. My wife has the same phone with same OS but doesn't experience this problem. The only difference between our 2 phones is mine was a part of the beta program
I stopped being able to use USB either for file transfer or for adb. Google told me to install drivers which really doesn't work when the PC doesn't see your phone...
I tried a different computer
and it did see the phone and said that it installed drivers.
When I put it back on my PC it was working again.
Failed again, USB options all grayed out, and I used different (new) USB-C and that worked.
janehull said:
I stopped being able to use USB either for file transfer or for adb. Google told me to install drivers which really doesn't work when the PC doesn't see your phone...
I tried a different computer
and it did see the phone and said that it installed drivers.
When I put it back on my PC it was working again.
Failed again, USB options all grayed out, and I used different (new) USB-C and that worked.
Click to expand...
Click to collapse
Try cleaning the charging port with compressed air, and Qtips with a little isopropyl alcohol. It could also just be bad from time or hardware failure.
Same issue of me today, but cable is good because other pixel 2 xl works great with it... it is a usb port issue on pixel, charging works, usb connections not.
I am having the same issue on my Oneplus 7 Pro running Android Q. With me it started happening after updating to Android Q. Plugging in a USB drive o the phone is not working neither, it works if I boot into recovery. Seems like lots of people are having similar issues:
https://forums.oneplus.com/threads/...-to-any-computer-or-android-auto-car.1069725/
After moving to the January build I'm now having this same issue. I tried:
"Now go to Settings -> Apps & Notifications -> App Info (See all X apps), and tap on the three dots in the top right corner, then tap on “Show System”. Now, in the app list, find and open External Storage, and tap on the Storage section. Clear the Cache and Data. Go back to the app list, find Media Storage and repeat. "
https://www.androidauthority.com/pixel-2-problems-813551/
But that didn't help me. Anyone know what else to try?
collegencmc said:
After moving to the January build I'm now having this same issue. I tried:
"Now go to Settings -> Apps & Notifications -> App Info (See all X apps), and tap on the three dots in the top right corner, then tap on “Show System”. Now, in the app list, find and open External Storage, and tap on the Storage section. Clear the Cache and Data. Go back to the app list, find Media Storage and repeat. "
But that didn't help me. Anyone know what else to try?
Click to expand...
Click to collapse
i tried it, and it only works for a couple mins. Trying it again dosen't do anything anymore.
Yep me too it seems, no file transfer to lappy or ADB, charging and usb stick work fine, cleaned and googled to find this seems a problem for many pxl2 users in the last few weeks.
For a flashaholic like myself it's a big issue!
any update? I just bought Pixel 2 XL
I've tried everything,
best attempt is cleaning the port usb c, connect using usb c to c on MacOS the "usb for" enabled just for few seconds, and then back disabled again
here the list what I did :
1. update adb
2. usb A 2.0 to C, usb A 3.0 to C, usb C to C - doesnt work, only charge
3. even OTG, can't read flash drive
4. restart phone after change usb debugging also doesnt work
5. using fastboot, someone said to make sure the firmware is buggy, doesnt work at all !!
6. after cleaning usb port, still doesnt work...
So I sadly don't have any fix on this, it still doesn't work for me after Jan update. I tried posting to this site:
https://support.google.com/fi/thread/257513?hl=en&dark=1
about this matter with no success. I guess I will have to open a support ticket with Google. Has anyone else here done that? The reason I haven't is based on that Google thread it doesn't look like it went anywhere when people did open a ticket.
So I just tried moving up to the March build on my Pixel 2 xl and was successful. So it looks like Google sent out some kind of update that corrected the issue.

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