Hey!
Only during outgoing calls the display turns off and won't turn on not even by pressing the power button. On incoming calls the proximity sensors on the right of the ear piece work ok. They turn the display on and off when needed.
Is the outgoing call using different sensors? I did replace the screen myself, so this might be a related issue, but since it works ok on incoming calls, i wonder...
My guess is it's either a sw issue or it uses different sensors for incoming and outgoing calls.
So did any of you had this issue and have a solution?
Thanks!
L.E.: I managed to reproduce the issue on incoming calls, so at least that narrows it. I'll take down the screen and re-position it.
I use Pixel 2 XL as my daily driver and I have just noticed that sometimes when I answer call on the phone the proximity sensor is not working and phone app shows it uses GW for making a call
switching output to phone does not make any difference (only to speakerphone which does not use proximity sensor)
did you experienced such behaviour?
Proximity sensor working with WhatsApp and it
not working with snapchat and Facebook messenger
So i cant listen voice message in phone speaker like WhatsApp
The phone turn into ear mode instead of loud speaker when playing voice in whatsapp and calling. Turning screen to black. It's so annoying. I have posted this question on some fb group, many of them say is system problem, many of them also have this problem. Is that true? or anything else i can do with that?
Hi All
Have a stock rom Fold3 and having an issue whereby the proximity sensor is not turning off the screen in WhatsApp when you bring the phone to your face to listen to a voice note, so you just get blasted in the ear by the speaker instead of it switching to the earpiece
Thanks in advance all
I have exactly the same issue. it blasts the sound from the speaker for a second then turns it to the earphone. There's a delay
lysaer said:
Hi All
Have a stock rom Fold3 and having an issue whereby the proximity sensor is not turning off the screen in WhatsApp when you bring the phone to your face to listen to a voice note, so you just get blasted in the ear by the speaker instead of it switching to the earpiece
Thanks in advance all
Click to expand...
Click to collapse
Same issue here, I noticed it happened after I updated my phone yesterday to the last version.
Any ideas?
i have the same problem. samsung tell me that the problem is the connection with my smartwatch. if i disconnect my galaxy watch 3 the proximity sensor work again.
no solution for that bug
vitodecataldo said:
i have the same problem. samsung tell me that the problem is the connection with my smartwatch. if i disconnect my galaxy watch 3 the proximity sensor work again.
no solution for that bug
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Click to collapse
Same issue here. After i disconnected my watch immediately worked.
rical said:
Same issue here. After i disconnected my watch immediately worked.
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Click to collapse
For the moment i'm using this fix:
On smartphone go to Bluetooth connected smartwatch settings and turn off for calls. (not using my watch for call anyways)
Same issue on my Note 20 ultra connected to my GW4!
Hi, I have the same issue using S21 Ultra + Watch4 and fixed disabling Calls on BT settings of the watch as suggested. Any news regarding a real fix from Samsung?
I have the same issue on Zenfone 8 with GW4, and whatsapp version 2.22.18.75.
Is there any news about this issue?
I have an update on this, in my case, the issue is not limited to the smartwatch, but to every Bluetooth device for which the calls are enabled, I tried with my car's Bluetooth and a pair of earphones.
Can someone else test with earphones as well? I disabled multimedia audio and left enabled calls, and the proximity sensor with whatsapp doesn't work
Same problem for me with a Samsung galaxy a71 and a watch 4 classic
I guess we have to wait for a fix from whatsapp...
vitodecataldo said:
i have the same problem. samsung tell me that the problem is the connection with my smartwatch. if i disconnect my galaxy watch 3 the proximity sensor work again.
no solution for that bug
Click to expand...
Click to collapse
Omg thanks so much for this I've been having the same issue and I've been trying to figure out if my phone is broken or something
Yes when I disconnect my galaxy watch 4 from my s21 ultra then the voice note proximity sensor works but if it's connected to the watch then it doesn't work
I'm going to message WhatsApp about fixing thisb
Isabellaava said:
This issue may occur because your proximity sensor is turned off. You can turn it on by going to your phone's settings. You can turn it on from call settings or turn it on from sensor settings.
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the proximity sensor is turned on, in fact, it does work with other applications like telegram.
The issue is only with WhatsApp and only if a Bluetooth device, with the call option enabled, is connected.
mandrusier said:
Omg thanks so much for this I've been having the same issue and I've been trying to figure out if my phone is broken or something
Yes when I disconnect my galaxy watch 4 from my s21 ultra then the voice note proximity sensor works but if it's connected to the watch then it doesn't work
I'm going to message WhatsApp about fixing thisb
Click to expand...
Click to collapse
you don't need to disconnect the watch completely, it is enough to disable the call option in the Bluetooth connection settings of the watch, leaving it connected
With WhatsApp version 2.22.21.83 the issue seems to be solved!
If the proximity sensor on your device is not working properly while using WhatsApp voice notes, you may want to try the following solutions:
Clean the proximity sensor: Sometimes, dirt or dust may accumulate on the proximity sensor, which can cause it to malfunction. Clean the sensor using a soft cloth or cotton swab.
Restart your device: Restarting your device can often solve minor software issues that may be causing the proximity sensor to malfunction.
Update WhatsApp: Make sure that you are using the latest version of WhatsApp. Check the app store for any available updates and install them if necessary.
Check permissions: Make sure that WhatsApp has permission to access your device's microphone and proximity sensor. You can check this in your device's settings.
Disable screen protectors or cases: Screen protectors or cases may interfere with the proximity sensor's ability to detect when your device is close to your ear. Try removing any screen protectors or cases and see if that resolves the issue.
If the problem persists, you may want to contact the manufacturer of your device or WhatsApp support for further assistance.
when you bring the phone to your face to listen to a voice note on WhatsApp, the proximity sensor fails to turn off the screen. As a result, instead of the audio playing through the earpiece, it blasts directly through the speaker, causing discomfort in your ear.
Hi friend
If the proximity sensor is not functioning properly while using voice notes on WhatsApp, try restarting your device or reinstalling the app. If the issue persists, consider reaching out to WhatsApp support for further assistance.Free Fire