Related
Hi! I've got some serious pixelisation/artifact problem when i stream to netflix or youtube.
The problem seems to be related at the black color. Most of the time when there is a dark scene or some black element in a scene i will see some kind of pixel/artifact. I took a screenshot of a scene in a godzilla trailer but ... For some reason it look good while on my tablet its not.
On the picture attached on the left building most of the left side in the black area is pixelated on my tablet (i dont know why its not on the screenshot)
I tried to turn off the adaptive display while whatching videos but... it doesnt help. I also tried different streaming option (auto, low, med, high resolution) with netflix but it didnt helped.
I would like to know if its normal or i've got a faulty tablet (its the 2nd tab s i've got with the same issue).
Thank you
It`s hard to see from that photo, have a search for "black crush" problem that affected Samsung displays in the past, see if your problem is the same, but this problem affects all video not just streaming, maybe it`s a compression problem from poor quality steaming.
I save your photo and loaded it into paint.net app and used the auto levels setting, as from your photo i could only see the center bright section.
John.
I would say it's more to do with the fact that the display has such a high resolution it is capable of showing up artifacts within the video that maybe another display is not capable of displaying.
I know the tab had a high res but this issue doesnt seem really normal to me.
i just did an exchange for another Tab s and it does the same thing on netflix. Is this possible because the resolution of the tab is 1.5x higher than 1080p i've got this issue?
I convert all my video`s to 640x360 on my 10.5" and they look great, so it`s more likely a streaming compression problem and not resolution.
John.
As title says, YouTube doesn't have any HDR option (also, how can we get 2160p YouTube playback) and neither does Netflix?
Tablet should support it right? Hopefully you guys will know more.
Edit: tried YouTube Vance and it still didn't have 2160p or HRD. iYTBP settings, only Force VP9 is listed?
Dedusa23 said:
As title says, YouTube doesn't have any HDR option (also, how can we get 2160p YouTube playback) and neither does Netflix?
Tablet should support it right? Hopefully you guys will know more.
Edit: tried YouTube Vance and it still didn't have 2160p or HRD. iYTBP settings, only Force VP9 is listed?
Click to expand...
Click to collapse
Netflix says that HDR is supported on S3 and S4 according to the Android FAQ:
https://help.netflix.com/en/node/23939
As for 2160p (which is also known as 4K/UHD), this screen does not have such high resolution. It's a 1600p screen, which is a taller version of 1440p, which is also known as Quad HD. Netflix will do either 1080p or 2160p, so you should be getting 1080p on a 1600p screen at best, but the image will be stretched to fill the screen.
Youtube sadly doesn't play HDR, Netflix does show HDR badge but it doesn't actually play in HDR and it maxes out at 720p.
Too51oll said:
Netflix does show HDR badge but it doesn't actually play in HDR and it maxes out at 720p.
Click to expand...
Click to collapse
How do you know that? Neflix shows the badge and I was thinking it plays in HDR.
Youtube is a no go for now. So is Amazon Prime. I think it's just too new device.
Played "Test patterns" to determine resolution, as to HDR I've visually compared the same frame between HDR TV and tablet and there is clearly more detail visible on TV.
I completely agree. Youtube does support HDR on my galaxy s9+ but doesnt on the tab s4, which is crazy to me since though I think people do consume a lot of media on their phones HDR really comes into play when watching movies and shows which is being done on tablets much more then phones. Also the Netflix thing, I can't say I can see if HDR is on or off since compared to my tv it will always look worse, but the 720p thing is unacceptable and ruins the experience.
I just got the tab S3 and found out i cant watch youtube HDR lol. I create HDR gaming videos and check them with my s8 phone and wanted to do that with the tab because of bigger screen but it seems the s3 and s4 are both a piece of junk lol. Putting an HDR screen in it, advertise with it but lock it out for most apps. Even Netflix doesnt trigger hdr, yes it shows the logo but its not shown as HDR, doesnt trigger at all.
jansenonline said:
I completely agree. Youtube does support HDR on my galaxy s9+ but doesnt on the tab s4, which is crazy to me since though I think people do consume a lot of media on their phones HDR really comes into play when watching movies and shows which is being done on tablets much more then phones. Also the Netflix thing, I can't say I can see if HDR is on or off since compared to my tv it will always look worse, but the 720p thing is unacceptable and ruins the experience.
Click to expand...
Click to collapse
What a disapointment this discovery was.
Youtube looks aweful on Tab S4 compared to Galaxy S9.
I also tried NetFlix HDR series, but here it was the other way around. Looks really bad on S9, like there is less color gradients to choose from compared on Tab S4.
Watching the candle-light sequence the first minute of Outlaw King-series ep 1, you can clearly see the diffrent shades of colors around the light. But on the Tab S4 there is a smooth no boarder color shift around the light.
Look at this picture I took of my phone and tablet at the same moment in the scene.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I spoke with Netflix - they don't give a thing about you as a customer. I rightout cancelled the UHD Subscription because of the way netflix so called customer service (it is a bad, bad joke) is treating me as a customer and building walls to make it as hard as they can for you to get anything through to them. You can only call or chat, no email . this is ridicolous.
Well, anyway, test patterns are showing that it is maxing out at 720 on this screen, which has 4 times the pixels 720 is showing. Using an older client version (prior 5.3.1), you get at least 1080. Netflix does not care about this and tells you to 'tune your internet connection'. Sure, my 500/200 Fiber connection. With ipad and older client versions playing 1080 at the same time, if needed, but the current client not playing 1080. And then they just stop there. No, this is all we can do. Wenn, you didn't do a thing besides taking my money avery month.
So, no more netflix. Sorry for OT.
Dedusa23 said:
As title says, YouTube doesn't have any HDR option (also, how can we get 2160p YouTube playback) and neither does Netflix?
Tablet should support it right? Hopefully you guys will know more.
Edit: tried YouTube Vance and it still didn't have 2160p or HRD. iYTBP settings, only Force VP9 is listed?
Click to expand...
Click to collapse
We have 1600p screen. I obtain 1440p60fps on YouTube. On Netflix I can see material marked as HDR eg 13 reasons why.
All true
Netflix is shameful, so sad.
HDR series are ok, but with 720p
All non HDR is limited in bandwith and looks poor. I have the old 1080p version and i use that version for non HDR and current for HDR....seems a fair compromise.
Comparing some scenes of hannibal, day and night.
Do as I do is my recommendation
---------- Post added at 10:11 PM ---------- Previous post was at 10:07 PM ----------
On amazon is tricky, the app is so strange.
All works ok 1080p and hdr works when you can find it.
I am not sure how to kick hdr content or even find it.
You can find the same series with hd without and with hdr... is weird
But it is supported and looks great, for example the grand tour
Youtube HDR videos do look like they are playing in HDR.
My Note 8 shows options in the resolution playback that include "HDR", but the S4 does not.
I'm going to guess this is an android 8.1 bug or feature.. as both the Note 8 and the S4 have the same version of Youtube.
I wanna thank you for discussing this here because i was minutes away from purchasing from south korea the 6gb ram version for 850 euro. I was so dissapointed with this discovery. Such a shame for a tablet coming from samsung and so powerful with an amoled screen not to be utilized to be used to its fullest potentials. Ipad or google surface supports full hdr netflix/ youtube??
Hi folks, I sadly see this is still a thing.
I was gifted a TabS4 for Christmas and although the screen is stunning, the lack of HDR playback is frustrating.
YouTube, Prime, Netflix.....what gives?
On YouTube I can play any HDR video on my Galaxy S9+ and it players perfectly 1440p HDR. Using YouTube Vanced it will even state it's outputting 2160p HDR (I know that's beyond the screen resolution)
Run them exact same videos & I get the same Res but zero HDR.
Anyone had any contact with any of these providers or Samsung?
I've just tweeted them all now, I'll report back if I hear anything because this is not acceptable. Ill happily get this tab replaced with something that works.....though I'll miss the screen!
Link to tweet:
https://twitter.com/ToonTonic/status/1079183612963184641?s=19
Can the tab S4 play 1440p correctly in YouTube?
IshamTheGreat said:
Can the tab S4 play 1440p correctly in YouTube?
Click to expand...
Click to collapse
Yes plays 1440p fine on YouTube, plays 2160p fine too on Vanced.
Have any of you guys tried comparing the HDR of the Tab S4 with another device?
I downloaded a video demo and put the Tab S4 next to an S8 and it was disappointing how much better the S8 looks.
The Tab S4 doesn't even look like HDR, it just looks like SDR with a wider color gamut and the brightness blown up.
Besides I found the same vid on YouTube and I compared it to the local file I downloaded, and both look the same, which is odd because supposedly YouTube doesn't support HDR on the Tab S4.
And the local file is definitely playing on HDR because I get the label on the top left corner when using the Samsung Player.
luminidi said:
And the local file is definitely playing on HDR because I get the label on the top left corner when using the Samsung Player.
Click to expand...
Click to collapse
What label are you seeing?
I have both HDR10 and Dolby Vision files and I see no label indicating HDR in the Samsung player.
I know the content is HDR by checking with mediainfo, but I do not see how to tell if anything is actually playing in HDR.
-Pie
EatingPie said:
What label are you seeing?
I have both HDR10 and Dolby Vision files and I see no label indicating HDR in the Samsung player.
I know the content is HDR by checking with mediainfo, but I do not see how to tell if anything is actually playing in HDR.
-Pie
Click to expand...
Click to collapse
This one (I can't post direct links due to the 10 message limit):
i66.tinypic.com/qodphu.jpg
You can find the raw video over at 4K media dot org, click "Samsung UHD Demos" on the right pane, video is called "Samsung x RedBull: See the Unexpected HDR".
You'll find the video on YouTube as: "Real 4K HDR 60fps: See the Unexpected from Samsung and RedBull in HDR", the channel is called "The HDR Channel".
I also subscribed to the Netflix HDR plan and I'm not seeing any significant difference. I'm pretty convinced this tablet can't do true HDR.
So I'm not surprised YouTube didn't even bother making the app for the device HDR-ready, they probably know it's fake-HDR, just like the Tab S3.
luminidi said:
This one (I can't post direct links due to the 10 message limit):
i66.tinypic.com/qodphu.jpg
You can find the raw video over at 4K media dot org, click "Samsung UHD Demos" on the right pane, video is called "Samsung x RedBull: See the Unexpected HDR".
You'll find the video on YouTube as: "Real 4K HDR 60fps: See the Unexpected from Samsung and RedBull in HDR", the channel is called "The HDR Channel".
I also subscribed to the Netflix HDR plan and I'm not seeing any significant difference. I'm pretty convinced this tablet can't do true HDR.
So I'm not surprised YouTube didn't even bother making the app for the device HDR-ready, they probably know it's fake-HDR, just like the Tab S3.
Click to expand...
Click to collapse
Thanks for the reply. User error on my part.
I used the "My Files" app to select the video and direct launch "Video Player" (purple icon). No HDR. By chance I ended up going to Galaxy App store, and found "Samsung Video Player" listed as not installed. I installed it, launched it, and sure enough I now get the "[HDR]" tag on the title.
I compared playback in HDR to VLC, and I could tell the Samsung Video Player looked different/better. Primarily in terms of brightness. I think the colors looked a bit more vivid, but I cannot eliminate the possibility of the "louder sounds better" phenomenom here.
-Pie
Okay, im losing my mind with this problem. Watching videos on new S9 (Pie) on netflix is so dark i barely can see anything happening around. I have changed adaptive display, video enhancer but they do little or not anything at all. While Netflix is dark af Youtube on the other hand works perfectly fine regular and HDR content and yes, i have the 'best' netflix plan.
Comparison against ip8+: https://i.imgur.com/TNhg6WQ.jpg
Using search bar i can see what is happening but during playback no: https://i.imgur.com/azR7fGa.jpg
Any ideas? Has this been this bad whole year?
Tried an older version of the Netflix app ?
*Detection* said:
Tried an older version of the Netflix app ?
Click to expand...
Click to collapse
I have not but i tried subscribing into beta version and it did not solve this. Is there easy way to do that or should i just download some random apk from somewhere?
Okay found it from apkmirror, will try now.
Tested on three different version. One from mid december and one from november. Third one was so old (from march) that it directly said i need to update my Netflix app in order to proceed.
No luck with these, same problem persists.
jsomby said:
Tested on three different version. One from mid december and one from november. Third one was so old (from march) that it directly said i need to update my Netflix app in order to proceed.
No luck with these, same problem persists.
Click to expand...
Click to collapse
Says they are currently investigating the bug
https://help.netflix.com/en/node/100220
*Detection* said:
Says they are currently investigating the bug
https://help.netflix.com/en/node/100220
Click to expand...
Click to collapse
I saw the same thing but that feels like generic notification or old. Could have been there for months.
I try to contact the chat support if i get anything out of there and post the info back here. I use netflix daily (talk about addiction) and i cant live with this issue
Okay, problem was my settings or viewing habits after all. I had to disable adaptive brightness and pump the brightness quite high which makes using the phone before sleep in bed quite horrible experience but when doing that the issue goes away most of the time. I need to check if changing colors to more yellow tint helps to overcome this new issue i just generated. Maybe i'm to used to use IPS/LCD displays which are bright but not like flashlight into eyes like HDR/Amoled.
In your display settings you have to turn in your AOMLED to Cinema mode when watching movies on Netflix and turn the contrast on high. Best results I've found this far.
Turn on video enhancer under advanced features. It works! I have a Note 9.
Temporary Fix
I was able to view content again that was not too dark to watch by uninstalling latest Netflix app and then installing v4.12.2 from apkmirror.
Netflix 4.12.2 from ApkMirror
Thanks jsomby and iskidoo2. So glad to know I'm not alone. I spent hours faffing around in my S9 settings (blue light filter, brightness, adaptive brightness, screen modes, etc, and Netflix subtitles on or off) and no combination of settings made a meaningful difference
I called Netflix support from the app yesterday and today about this.
Yesterday the agent was very nice but got stuck into the advice for "screen is black but I hear sound" which wasn't really the correct category.
After that call and learning from this thread about how to get older versions of apps, I tried two Netflix 6 versions which made no difference (current Play Store version is 7.26.1). Then I spotted iskidoo2's suggestion of 4.12.2. It worked! Thank you for giving me Netflix back!
I then took some pictures comparing the ancient Netflix app with the current one, even demonstrating the way the inset preview image is much less dim than the film itself when you're moving the red dot on the progress bar....
I called Netflix again today to be told it's a known issue with the S9 and streaming HDR titles, and they're working on it. Since this thread is over 6 months old I'm not sure if they're working on it exceedingly slowly, or if it was never properly acknowledged as a bug until recently?!
TLDR: thank you for this thread. I registered here to say that.
LittleGreenCourgette said:
Thanks jsomby and iskidoo2. So glad to know I'm not alone. I spent hours faffing around in my S9 settings (blue light filter, brightness, adaptive brightness, screen modes, etc, and Netflix subtitles on or off) and no combination of settings made a meaningful difference
I called Netflix support from the app yesterday and today about this.
Yesterday the agent was very nice but got stuck into the advice for "screen is black but I hear sound" which wasn't really the correct category.
After that call and learning from this thread about how to get older versions of apps, I tried two Netflix 6 versions which made no difference (current Play Store version is 7.26.1). Then I spotted iskidoo2's suggestion of 4.12.2. It worked! Thank you for giving me Netflix back!
I then took some pictures comparing the ancient Netflix app with the current one, even demonstrating the way the inset preview image is much less dim than the film itself when you're moving the red dot on the progress bar....
I called Netflix again today to be told it's a known issue with the S9 and streaming HDR titles, and they're working on it. Since this thread is over 6 months old I'm not sure if they're working on it exceedingly slowly, or if it was never properly acknowledged as a bug until recently?!
TLDR: thank you for this thread. I registered here to say that.
Click to expand...
Click to collapse
I didn't try the old version yet and some series are hard to impossible to watch in dim light (ie. bed) but i will look into that older apk. I also spoke with netflix support and 'solution' was to pump up the brightness but in bed that usually makes eyes hurt, otherwise no issues. There are couple of series in netflix that are pure agony to watch with this phone, one of these are 'The Ranch'. Colors are off and since are scenes are quite low contrast it makes watching really bad with S9.
Also there is this issue with blacks and how they leave trail when moving fast but that's for another topic and hw issue and not related no netflix only.
Here's the current app compared to the old one. I've not had to mess with any of my settings or adaptive brightness... the old one just works. Such a relief to suddenly see faces again rather than just lightbulbs surrounded by blackness.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
jsomby said:
Okay, im losing my mind with this problem. Watching videos on new S9 (Pie) on netflix is so dark i barely can see anything happening around. I have changed adaptive display, video enhancer but they do little or not anything at all. While Netflix is dark af Youtube on the other hand works perfectly fine regular and HDR content and yes, i have the 'best' netflix plan.
Comparison against ip8+: https://i.imgur.com/TNhg6WQ.jpg
Using search bar i can see what is happening but during playback no: https://i.imgur.com/azR7fGa.jpg
Any ideas? Has this been this bad whole year?
Click to expand...
Click to collapse
Hi Everyone,
Try
1) increase full brightness
2)start any videos on Netflix
3) click home button and you will get pop up netflix screen
4) now click full screen on netflix
ajayverma99 said:
Hi Everyone,
Try
1) increase full brightness
2)start any videos on Netflix
3) click home button and you will get pop up netflix screen
4) now click full screen on netflix
Click to expand...
Click to collapse
Wow! You are a hero! It really works!
THANKS!! Finaly I have Netflix back...by using Netflix 4.12.2 from ApkMirror
I had the same issue with samsung note 10+. The screen went dark. Then I installed netflix 4.12.2 from apkmirror. The brigtness came back. Then update the app back to latest version from playstore. The latest version started working fine with proper brightness.
Ok guys. Netflix is incompetent. Here is a fix until the retards get it fixed. It's an HDR streaming problem. Brightness controls and what not seem to have little effect. Start a Netflix show that has this problem them picture in picture your netflix. While inpic in pic go to display settings and turn adaptive display on then turn brightness to high. Your netflix should be better now but still not how it should be in HDR. For some reason Netflix HDR is using adaptive brightness settings automatically and screwing things up
I had a similar problem with Netflix playback on the Android app being very dark and discovered that there is a brightness control in Netflix. When you are playing back a movie tap the screen to bring up the play/pause controls and on the left side is a brightness slider. This fixed the problem for me.
I noticed something strange with hdr videos on my device, and I would like to know if it's something that only affects my device, or if is normal for all op7ts out there.
In some apps, but not all of them, half of my screen looks like an ips (not pure blacks, looks like a backlighted screen) while the other half is perfectly fine.
As an example, If I watch hdr content from Netflix the half of the screen close to the top camera it's always weird (like I said, as it's an ips screen with washed blacks), while the other half it's perfect. Between the two halfs there is a sort of "gradient", from washed black to pure black.
Youtube hdr content, for comparison, it's flawless and blacks are always perfect.
Is this a problem with my device?
I have the same behavior in my OP8pro using PIP youtube vanced with HDR video, I think it´s a software problem, maybe the screen can dislay half HDR video. Maybe they think if you wanna watch a HDR video you would use full screen.
Helio0 said:
I have the same behavior in my OP8pro using PIP youtube vanced with HDR video, I think it´s a software problem, maybe the screen can dislay half HDR video. Maybe they think if you wanna watch a HDR video you would use full screen.
Click to expand...
Click to collapse
I don't have such problems on Netflix. I'm on OnePlus 7t
it's my understanding that playing back hdr video content should kick the display into high brightness mode to achieve the proper effect. I'm not sure this is happening on my 6 pro. I have various shows and movies that I use to test hdr playback and know very well what they should look like. on the 6 pro they all play back way too dark. tried using plex and mx player, both of which usually support hdr playback. however when viewing hdr content on youtube, for example the channel 'mostly walking', footage looks the correct brightness. the phone also gets a bit warmer, leading me to believe it's behaving correctly.
so so far, I don't think it's working properly for movie local content in hdr. because of this I'm thinking of rooting to allow me to force into high brightness mode for video playback.
interested to hear other experiences.
whatsisnametake2 said:
it's my understanding that playing back hdr video content should kick the display into high brightness mode to achieve the proper effect. I'm not sure this is happening on my 6 pro. I have various shows and movies that I use to test hdr playback and know very well what they should look like. on the 6 pro they all play back way too dark. tried using plex and mx player, both of which usually support hdr playback. however when viewing hdr content on youtube, for example the channel 'mostly walking', footage looks the correct brightness. the phone also gets a bit warmer, leading me to believe it's behaving correctly.
so so far, I don't think it's working properly for movie local content in hdr. because of this I'm thinking of rooting to allow me to force into high brightness mode for video playback.
interested to hear other experiences.
Click to expand...
Click to collapse
Yes I'm having the same issue, I was trying to play some HDR content on MX Player Pro, and video looked very dark, then I copied that file to iPhone 13 Pro Max and played in infuse and it looked way better and brighter, then I felt something is wrong with my Pixel 6 Pro, so I downloaded VLC and video was still dark, then I played that video in Google Photos and it was same.
also there was an instant when I was playing HDR video on Youtube and HBM was not kicking in, but that got solved by restarting my phone.
Are you on December update or November? I'm on December update, I suspect that is the issue.
whatsisnametake2 said:
it's my understanding that playing back hdr video content should kick the display into high brightness mode to achieve the proper effect. I'm not sure this is happening on my 6 pro.
Click to expand...
Click to collapse
No. "Just" playing HDR content does not trigger the HBM. HBM gets triggered by high ambient lighting, and that's about the only trigger of importance. Get a flashlight and shine it next to the ambient sensor, you will notice the increase in brightness. Google does not give you a handy tool/way to manually force HBM, except you are willing to root.
Is that meant to happen on Google Photos or do you need an external app to auto brightness for HDR content? I'm not sure if HDR is broken as on Vanced HDR doesn't work either but is fine in stock YouTube app.
I ended up rooting to get high brightness mode control, amongst other things. all the usual video playback apps are definitely not kicking in to high brightness mode because when the brightness is on full during playback of an hdr video and I activate HBM, you see it notch up in brightness. it's better, probably just about ok now, but i've definitely had better phones for this. it's a combination of total nits and the tuning of the screens gamma. the s20 plus I had was stunning for hdr. some content you even had to turn it down. there's an image file you can use called something like nearlydark.jpg with numbers on it of decreasing brightness. it's a good ruler for seeing how well any given screen is going to perform in this area.