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Basically what happened, was on Friday, my phone got stuck in a boot loop. It would get to the "Optimizing Apps" screen and shut off again. Other people may just get to the Verizon screen, or even just the LG screen. I looked it up and found that it was a major issue affecting many people, so I just filed for a warranty and received my new phone today. Well, on Saturday night LinusTechTips, a popular tech YouTube channel(You should really check them out, they are great), released a video on how they fixed a dead Graphics Card and PCI-E SSD by heating them up past the melting point of solder and then testing them. For them, it only worked on the GPU. As I was packing up my seemingly dead phone to ship back to LG TODAY, i decided to give it one more shot. I disassembled the device to the point where I could take out the logic board. I took the logic board and wrapped it in one layer of parchment paper and two layers of tinfoil, shiny side facing in(FYI tinfoil has two sides, shiny and matte). I then placed this package into a barbecue. I turned on the left and middle burners and left the package with my logic board inside on the right side to the grill so it wasn't receiving direct heat. After 10 minutes, I took it out, re-assembled my phone and it booted. I was able to get all of my pictures off of it. This has only been confirmed to work on my phone, but seeing as this SAME issue is affecting thousands of people, It's definitely worth a shot. If you are going to use an oven, PLEASE, make sure it's above 385 degrees Fahrenheit and that you don't plan on using that oven for food ever again, this may release some toxic chemicals etc. I plan on using my grill again, so I just made sure to leave the grill open for 24 hours and I'm going to clean it before I use it next. If you have any questions let me know!
P.S. My LG G4 was the Verizon model.
I highly recommend doing this ONLY if you have no other option. Remember that heating a logic board to high temperatures can release toxic fumes. Don't use an oven you use for food preparation! Toxic fumes can leave residue in the oven and will be re-released upon reheating over many cycles!
Assuming LG's press release regarding the issue is correct and it is really a loose contact, this "fix" could actually work. Of course, only if the loose connection is a soldered connection. Though, it's controversial. You have to remember that the melting point for SMD solder is around ~350°C, or 662°F. So 358°F, or 181°C, is not nearly enough to actually re-solder a loose connection. My guess is that the loose solder point is only expanding due to the heat. There is no real reconnect. It might only be a matter of time until it also breaks. If you could locate the actual loose connection you could really re-solder it and have it fixed permanently.
I've done this on many many devices, including graphics cards, smartphone logic boards, PC mainboards etc. It only works if a soldered connection has a crack small enough that heat expansion is enough to gain reconnection. If there is a loose contact on the PCB or the "crack" in the solder is too big, it does not work. Also, if you really have a dead chip, this trick also won't (always) work.
I read a similar story on reddit. The guy put his main board in the oven, reassembled it, and the phone started working. The last update I read was 3 days later, still working.
I fixed mine temporarily by heating up the emmc chip using solder hot air gun. It seems to be just the emmc chips connection.
Failed again after a fortnight when the phone got too hot. The connection seems to break when the g4 gets hot.
One option to try is to boot the phone inside a freezer. I found that worked too.
Pretty poor quality control on lg's part.
I'm going to try again and see if I can fix permanently.
Worked for me too
I have a LG G4 H815 with serial number starting with 507. It died yesterday night. The bootloop escalated quickly to full death. Even the freezer trick did not work.
I followed the OP instructions. I heated up the grill to ~250 degrees Celsius and cooked the motherboard for 10 minutes.
Magically the phone has been working for a couple of hours since and I have been able to backup files to the external SC card.
I wonder how much more will it work.
Thank you for help OP!!!
Word of advice to other LG G4 users. Backup your phone regularly. Use an external SD card. Set the camera to save images and videos to the SD card. At least at doom day you will have them saved.
Cheers
Silverdace said:
I'm going to try again and see if I can fix permanently.
Click to expand...
Click to collapse
any more info on this? Looks like my phone bit it the other day, no boot...just dead...
I'm going to take her apart to see if I can find a bad solder, luckily I still had my G2 lying around.
NFN, I sent mine back to LG US in Texas for a full warranty repair. 10 days RT, no cost at all, shipping included.
No unfortunately. I managed to overcook it and it stopped booting altogether
Do you have the address and info Re your communication w/ lg
metropical said:
NFN, I sent mine back to LG US in Texas for a full warranty repair. 10 days RT, no cost at all, shipping included.
Click to expand...
Click to collapse
Do you have the address and info Re your communication w/ lg, I'd like to send mine back for repair due to this same issue.
http://www.lg.com/us/support/repair-service/schedule-repair-us
they did a **** job. touch screen peeling and failing. Phone slowing down again after about 6mos. Looking for a new phone, but the choices are so limited.
My phone is 2 years 4 months old....never bootlooped
Feel bad for u guys
deltadiesel said:
My phone is 2 years 4 months old....never bootlooped
Feel bad for u guys
Click to expand...
Click to collapse
Mine made it just about the same but died from other causes.
deltadiesel said:
My phone is 2 years 4 months old....never bootlooped
Click to expand...
Click to collapse
What is the beginning of your phone's serial number?
Hi bro kindly tell is it worth to install custom rom kernal with root to prevent the cpu to clock high speed so it will not go into bootloop? My is also 2 years old thanks
250 degrees F for 6 minutes and brought the phone back to life. We'll see how long it lasts.
Actually it worked on BOTH G4s I have. I first just went dead and I bought a used one for $100 on eBay and it worked fine until the bootloop showed up.
Hey everyone, my last LG G3 just crapped out on me, I had the screen flickering issue that just got worse and rendered the phone unusable. Now I ordered a Refurb from Ebay but I am getting may 3 minutes at first of use then it restarts, then I eventually only get 1 minute before it restarts, this happened out of the box. I already contacted the seller, but while I'm waiting I'd like to try to see if its a software issue and downgrade the phone using the LG Flash tool with the dll and tot files. I've done it many times before with no issues but now it fails every time. Is this caused by the phone running Marshmallow? Is there any work around or can a root and get TWRP on the D850 so I can try to flash a custom ROM? Thanks!
I've been dealing with this for over a year. I first used my warranty and got a new one (or refurbished one idk) and then that one is giving the same exact problem now. If you look online there's loads of people with the same problem and a few proposed solutions none of which seem to work for everybody.
I first tried the connector on the camera trick. It worked for about one day.
Then I tried installing a thermal pad beneath the processor+thermal pad. It worked for a few days.
Then I saw people were baking the motherboard at 350 degrees for 10m and then letting it cool in the oven for 30m that worked for about 2 weeks. I also added the thermal pad cause I'm sure the overheating is what's causing this.
Since that was the longest solution, I've stuck the motherboard in the oven twice now cause the problem keeps coming back.
Today it came back again actually and I placed the phone between my palms right where the processor is and pressed with some force and the problem went away.
I've heard of one more solution which seems the most logical and I haven't seen anyone say it doesn't work: melting soldering paste around the processor using a heat gun as this makes the connections work again.
Sadly I don't have a heat gun and the local phone repair guy wants to charge me $30 so can use his so for now I'm gonna keep sticking it in the oven lol
My theory at least in my case is that the overheating loosens the connections over time and that causes the screen to flicker. That explains why when I bake it, it works the longest. The connections were "melted" back into place. Everytime the problem comes back the phone has been running extra hot.
If you try the soldering paste solution let me know how it goes.
My plan is to root my phone and do the temperature mod + the soldering paste. I'm having trouble rooting my phone for some reason tho.
Sent from my LG-D850 using Tapatalk
That phone is done, I tried the heating with the solder flux and must have heated it too much because now I get nothing. This refurb phone I bought on ebay is rebooting on me now after a minute of use, but won't reboot if its idle. I'm trying to get it back to lollipop to see if it is the software but it keeps failing when using the LG Flash Tool, so I'm assuming I cannot but hoping I'm wrong. I tried the swapping out the batteries that I've been reading but that doesn't work.
Ruffio_ said:
I've been dealing with this for over a year. I first used my warranty and got a new one (or refurbished one idk) and then that one is giving the same exact problem now. If you look online there's loads of people with the same problem and a few proposed solutions none of which seem to work for everybody.
I first tried the connector on the camera trick. It worked for about one day.
Then I tried installing a thermal pad beneath the processor+thermal pad. It worked for a few days.
Then I saw people were baking the motherboard at 350 degrees for 10m and then letting it cool in the oven for 30m that worked for about 2 weeks. I also added the thermal pad cause I'm sure the overheating is what's causing this.
Since that was the longest solution, I've stuck the motherboard in the oven twice now cause the problem keeps coming back.
Today it came back again actually and I placed the phone between my palms right where the processor is and pressed with some force and the problem went away.
I've heard of one more solution which seems the most logical and I haven't seen anyone say it doesn't work: melting soldering paste around the processor using a heat gun as this makes the connections work again.
Sadly I don't have a heat gun and the local phone repair guy wants to charge me $30 so can use his so for now I'm gonna keep sticking it in the oven lol
My theory at least in my case is that the overheating loosens the connections over time and that causes the screen to flicker. That explains why when I bake it, it works the longest. The connections were "melted" back into place. Everytime the problem comes back the phone has been running extra hot.
If you try the soldering paste solution let me know how it goes.
My plan is to root my phone and do the temperature mod + the soldering paste. I'm having trouble rooting my phone for some reason tho.
Sent from my LG-D850 using Tapatalk
Click to expand...
Click to collapse
Hi and thank you for checking my thread
I have a problem with my G3 as described in the tittle, I did the Paper trick I saw on YouTube but sadly it didn't work
After a while I found out that placing a piece cut from Credit card under the CPU might work and I did , but one week later I had the same problem, likely I can just click sleep button and it returns to normal
After these many problems I decided to give up on it and sell it, but I need a permanent Fix so I don't get involved in Cheating
Also , does replacing motherboard will fix the issue ?
Does G4 Worth it now ? I know about bootloop problem
Probably is a bad motherboard
When my G3 finally died (digitizer went bad), I just replaced it with a used G4 for $150. That was like 6 months ago. The phone has been phenomenal. I know there is many who say that every G4 will bootloop eventually, but I really don't see how thats possible if you just browse google for the issue. Yeah, a lot of people had the problem, but if everyone did you wouldn't see the G4 still being sold at a ton of outlets, and you would see hundreds of links to the issue. I think there was a large batch of them that were bad... and they got past QC, but the vast majority of them are probably fine.
resinis said:
Probably is a bad motherboard
When my G3 finally died (digitizer went bad), I just replaced it with a used G4 for $150. That was like 6 months ago. The phone has been phenomenal. I know there is many who say that every G4 will bootloop eventually, but I really don't see how thats possible if you just browse google for the issue. Yeah, a lot of people had the problem, but if everyone did you wouldn't see the G4 still being sold at a ton of outlets, and you would see hundreds of links to the issue. I think there was a large batch of them that were bad... and they got past QC, but the vast majority of them are probably fine.
Click to expand...
Click to collapse
Replacing the Motherboard will fix the issue ?
Yea, i saw "1 month/year after" Reviews on youtube and no one montion the bootloop issue, people ask them in comments and they reply that the phone works normal with no issues
Thank you for replying dude appreciate it
I was skeptical at first, but by baking the motherboard in the oven did the trick for me. It has been a couple of hours now an no flickering, no black screen and no troubles. And i know i'm asking for Murphy to come and bite my as*, but as a little trick, i'd like to suggest before putting the mobo in the oven to try something: i have an old Akasa X4 cpu cooler which has metal fins which are removable. I took one of those things and cut a square a little bit smaller than the power IC to the right of the SoC and then cut another one the exact same size then stacked the two one on top of each other, making sure to not short any capacitor around the IC and then put the metal shield back, making sure to put pressure on the IC. Then preheated the oven at roughly 180 degrees celsius, then put the motherboard SoC face up into the preheated oven on three balls of aluminium foil, one at the bottom near the micro usb, and the others to balance the motherboard, like a BMW Isetta, and put the timer for 10 minutes. After these nervous 10 minutes, I took out the mobo and let it to cool at room temperature for ~30 minutes. And voila, now it works. I do hope that it is going to last, and i will be very careful with this phone, unlike the previous owner. Seriously, how can you put a freaking button (small one, from a shirt) between the SoC and the mid-frame? Crazy. And that's why i got it for ~8000 JPY (about 70 bucks).
Takadi said:
Hi and thank you for checking my thread
I have a problem with my G3 as described in the tittle, I did the Paper trick I saw on YouTube but sadly it didn't work
After a while I found out that placing a piece cut from Credit card under the CPU might work and I did , but one week later I had the same problem, likely I can just click sleep button and it returns to normal
After these many problems I decided to give up on it and sell it, but I need a permanent Fix so I don't get involved in Cheating
Also , does replacing motherboard will fix the issue ?
Does G4 Worth it now ? I know about bootloop problem
Click to expand...
Click to collapse
I had a similar problem for about two months. I tried the paper thing over the camera sensor and I felt like it helped some but the problem still continued. The screen would just slowly go dark with vertical lines running through it. All apps would still work in the background while this was happening. I could boot to TWRP and this problem never happened while in TWRP which was odd. Seemed like if it was a screen issues or hardware malfunction it would happen all the time. That's when I decided to just flash back to stock. I was thinking about getting the S8 anyways so what the hell. I flashed to stock 10B and took every single OTA. Took all night but I've been running stock for over a day now and the issue has not replicated itself one time since reverting back to stock. I was on RR Nougat and Fulmics when it happened prior. Has to be a root or Rom issue?
Pozman1 said:
I had a similar problem for about two months. I tried the paper thing over the camera sensor and I felt like it helped some but the problem still continued. The screen would just slowly go dark with vertical lines running through it. All apps would still work in the background while this was happening. I could boot to TWRP and this problem never happened while in TWRP which was odd. Seemed like if it was a screen issues or hardware malfunction it would happen all the time. That's when I decided to just flash back to stock. I was thinking about getting the S8 anyways so what the hell. I flashed to stock 10B and took every single OTA. Took all night but I've been running stock for over a day now and the issue has not replicated itself one time since reverting back to stock. I was on RR Nougat and Fulmics when it happened prior. Has to be a root or Rom issue?
Click to expand...
Click to collapse
Just wondering if your G3 is still functioning without the issue.
It really feels like a hardware issue but as you pointed out it didn't happen in TWRP... but like many, I encounter the issue when the phone gets a bit warm (>35C), so maybe TWRP and your stock android is not as hot as RR Nougat? Then again, I'm on MM when this happened...
Update: Actually the flicker n fade happened to me in TWRP while I was backing up. The temperature read about 60C.
I had bigger problems with my g3 and they started as follows
Problem 1. camera not being detected and crashing. 2. Reboot once a while which got worse over time. 3. Bluetooth sketchy and WiFi not connecting. 4. Sd card being ejected and mounted constantly. 5. Mobile data stopped working.
Solution: baked it in the oven 10min with cpu side up at 185c removed to cool 4 30min. Problems gone for the meantime.
This morning at work my D852 died with the exact same screen fades to black and would only stay on for at most like 10 seconds and would only come on again after the processor cooled enough. I came across this youtube video.
https://www.youtube.com/watch?v=UF1s4RCZAvc
Since I didn't have any copper foil tape, I substituted with Aluminum foil tape and placed the tape in the same places as detailed in the video. (copper works better than aluminum for heat dispersal)
My phone is now back to normal and hasn't shown any issues with the past 5 hours since I applied the fix.
UPDATE: My phone has worked perfectly for several days now until I turned on the GPS from Cell Tower to High Accuracy and it immediately started to die again. Once it cooled down I was able to get to the settings screen to turn off GPS and it went back to functioning like normal
How to fix
I tried the paper trick and it did not work. No need to replace the motherboard or the phone. The issue is just a bad connection between the motherboard to the LCD display.. Probably due to dirt (in my case, I found that quite a few places in my motherboard had corrosion buildup). Here is the fix...
1. Remove battery cover and Unscrew The back plastic from the base of the phone to get to the motherboard.
2. Disconnect all the connectors from the motherboard.
3. Scan the motherboard for anything unusual. (My motherboard had corrosion on several different places).
5. Clean any dirt or corrosion with lint-free cloth. (I didn't have one so I had to use a Q-tip).
*if needed, Dip the cloth in rubbing alcohol to assist in cleaning. make sure that the cloth is JUST BARELY Damp and not dripping, otherwise you will risk water-damaging the phone. If you use rubbing alcohol, make sure that you dry the spot right after you wipe it.
6. Once you have cleaned the motherboard, check the base of the phone and clean any dirt from here also.
7. Replace the motherboard, re-connect the connections, screw on the back, and put the battery cover back on.
Viola! Mine has been working like new for 4 days so far with no issues...
Takadi said:
Hi and thank you for checking my thread
I have a problem with my G3 as described in the tittle, I did the Paper trick I saw on YouTube but sadly it didn't work
After a while I found out that placing a piece cut from Credit card under the CPU might work and I did , but one week later I had the same problem, likely I can just click sleep button and it returns to normal
After these many problems I decided to give up on it and sell it, but I need a permanent Fix so I don't get involved in Cheating
Also , does replacing motherboard will fix the issue ?
Does G4 Worth it now ? I know about bootloop problem
Click to expand...
Click to collapse
So a permanent fix is a new motherboard or a new screen?
I've only had my Pixel XL for about 5 weeks. Yesterday was the first hot summer day when I used it in my non-air-conditioned car with the GPS navigating and music playing via Spotify and the Pixel XL shut down 3 times because of extreme overheating. Is this an issue with the phone? I've never owned any phone that ever did this before. If the Pixel XL is going to do that all summer it's going to be pretty useless.
Pixel support made me downgrade from Android O to Nougat because if there is anything wrong with your phone and you are running Android O they use that as an excuse to get rid of you and move on to the next sucker who bought one of these things. I seriously doubt that Android O had anything to do with it.
Support sent me a long and ludicrous list of ways to keep the Pixel XL from overheating. If you spend 900.00 on a premium phone you shouldn't need to baby it to keep it running. I'm thinking about getting a One Plus and just canceling my Fi Service if this keeps happening.
Anyone else have experience with the Pixel XL shutting down because of overheating?
Here are the tips from Pixel Support if the phone keeps overheating on Nougat:
Hi Joe,
Thanks for contacting Google Support!
This email is in regards to the chat conversation we are having right now, as discussed, once you roll back to Nougat update, please follow the recommendations below if the issue persists.
Your device may warm up with use. Letting the device ‘take a break’ from use or limiting/turning off features (even those running in the background) could remedy the situation. Here are some tips/suggestions:
Media apps (music, video games)
1) Close or turn off other apps and features that you're not using; they may be running in the background.
2) Discontinue using the media temporarily until the temperature normalizes.
User-installed apps
1) Put the device in safe-mode to disable 3rd party apps and see if the issue improves.
2) Try uninstalling recently installed apps to pinpoint the app causing the issue.
Display brightness
1) Manually setting the brightness to be very bright may contribute to higher device temperature.
2) Consider setting to auto brightness to manually reducing the brightness setting.
GPS / 3G / WiFi - prolonged data connectivity
1) Turn off feature when not in use.
2) Stop or limit use and allow device to cool down if it gets warm.
Exposure to direct heat
1) Remove from heat and keep away from direct heat or excessive sunlight.
Poor ventilation
1) Expose the device rather than keeping it tucked away in poor ventilated/tight areas (layers, small pockets, bags).
Cases
1) Don't use a case that covers the front and back of the device.
2) Use official case (available on Google Store in some countries).
Chargers
1) Don't use unofficial chargers which can overcharge and degrade the battery.
2) Use official charger (available on Google Store in some countries).
Daydream View
1) Daydream View requires high performance from the device. The device's temperature should stay within safe limits.
2) Remove any protective cases from the device to improve thermal ventilation.
3) If your device feels too hot, stop using Daydream View and allow the device to cool down.
Android Wear
1) Power off the device for 5-10 minutes and turn it on again.
2) Try using the watch for another day to see if your issue improves. If your watch is still warm after a day, reply to this email and let us know.
Thanks,
Madasu
The Google Support Team - Supervisor
Why are you complaining exactly?
You were beta testing O when this occurred right?
Ish happens when you beta test.
thats what beta testing is for.
We should all be thanking you because when we all finally install the release for O we will probably not have that issue.
Thanks
I'm complaining because the current version of Android O is stable enough not to cause the phone to repeatedly overheat and Pixel support has tried to blame Android O for problems I had with this phone when I was still on Nougat--like awful phone reception in many parts of the city, which wasn't a problem with the same carrier on my Nexus. Is that clear enough? I did some research and Pixels overheating is frequently mentioned as a problem for this phone before Android O was ever released. If this is a premium phone it should behave like one.
Applications available from the play store may not have been optimized for O yet, so while it may seem like a stable build it is marked as a beta because it is still a WIP. It's like asking for support here on a custom ROM, would you go complaining to the dev about their latest nightly not playing nice with whatever? No, the dev would ask you to try replicating the issue on the last known stable build so they can begin to determine where from there things went wrong.
With all that said, I also recommend trying this using Nougat and see if your issue persists before anything else. All the overheating issues I have seen are either from using daydream or a defective device that needed to be RMA'd
Phone overheated and shut down again --on Nougat this time. Pixel support says that doesn't mean there is anything wrong with my phone--they consider this acceptable and normal behavior for their 900.00 phone.
Yes well regardless of the price there are conditions in which electronic devices cannot survive.
You seem to be subjecting your phone to one of those conditions.
You arent the first one to experience overheating.
Many people have experienced over heating with devices a lot more expensive.
I for instance blew a hose on my jeep and drained the radiator, thank god it was a steel block and I didn't do any irreparable harm.
Jeeps dont have the luxury of a cut off system for over heating like your phone does.
parakleet said:
Yes well regardless of the price there are conditions in which electronic devices cannot survive.
You seem to be subjecting your phone to one of those conditions.
You arent the first one to experience overheating.
Many people have experienced over heating with devices a lot more expensive.
I for instance blew a hose on my jeep and drained the radiator, thank god it was a steel block and I didn't do any irreparable harm.
Jeeps dont have the luxury of a cut off system for over heating like your phone does.
Click to expand...
Click to collapse
You're making excuses for Google which makes you either an employee or a moron. It's June. If Summer is a condition that this phone can't function under then it's crap. No excuses are possible --its just crap.
jhs39 said:
You're making excuses for Google which makes you either an employee or a moron. It's June. If Summer is a condition that this phone can't function under then it's crap. No excuses are possible --its just crap.
Click to expand...
Click to collapse
This is where I leave you.
Good luck.
like I mentioned earlier, you may have to RMA. Complain all you want, until you contact Google to get your device replaced you're beating a dead horse. Dude, we're people just like you trying to help you figure out what's up if you want to act like that go for it. It's your problem, not mine. Good luck.
I've contacted Google. This phone is 6 weeks old and was purchased from the Google Store. I not only have the standard warranty but I purchased the extended warranty because of the shabby way owners of the Nexus 6P were treated by Google and Huawei. I thought I was protecting myself by paying extra for the extended coverage--but if Google maintains that my phone is operating normally no warranty on the world will do me any good.
I've owned 100 dollar phones and 300 dollar phones and the Nexus 6p was a 600 dollar phone. I have lived in Chicago all my life and used all of these phones in the same city under the same exact conditions. I have never owned a phone before the 900 dollar Pixel XL that repeatedly overheated and shut down under the same conditions. And its only June! What is this phone going to do in July when it gets hot out every day?
It's disappointing that this XDA thread seems to be filled with Android fanboys who think it's a-ok for a 900 dollar phone to overheat and shut down as soon as the first hot summer days come along. I would have thought no reasonable person could possibly find that acceptable. Instead nobody on XDA offers useful suggestions, nobody on XDA offers support, understanding or empathy and as far as I can tell nobody on XDA seems to think the way my phone is behaving is unacceptable.
My conclusion is that the Pixel XL was only purchased by Android fanboys because of its prohibitive price, unlike previous Nexus devices that I owned, and that Android fanboys are every bit as useless and annoying as those of the Apple variety.
The XDA threads for Nexus devices are filled with smart people who provide useful feedback and help. The XDA threads for the Pixel XL are something different altogether. Dealing with people here is no better than dealing directly with Google.
if you purchased the extended warranty, then use it @jhs39 we can't call google for you
jhs39 said:
I've contacted Google. This phone is 6 weeks old and was purchased from the Google Store. I not only have the standard warranty but I purchased the extended warranty because of the shabby way owners of the Nexus 6P were treated by Google and Huawei. I thought I was protecting myself by paying extra for the extended coverage--but if Google maintains that my phone is operating normally no warranty on the world will do me any good.
I've owned 100 dollar phones and 300 dollar phones and the Nexus 6p was a 600 dollar phone. I have lived in Chicago all my life and used all of these phones in the same city under the same exact conditions. I have never owned a phone before the 900 dollar Pixel XL that repeatedly overheated and shut down under the same conditions. And its only June! What is this phone going to do in July when it gets hot out every day?
It's disappointing that this XDA thread seems to be filled with Android fanboys who think it's a-ok for a 900 dollar phone to overheat and shut down as soon as the first hot summer days come along. I would have thought no reasonable person could possibly find that acceptable. Instead nobody on XDA offers useful suggestions, nobody on XDA offers support, understanding or empathy and as far as I can tell nobody on XDA seems to think the way my phone is behaving is unacceptable.
My conclusion is that the Pixel XL was only purchased by Android fanboys because of its prohibitive price, unlike previous Nexus devices that I owned, and that Android fanboys are every bit as useless and annoying as those of the Apple variety.
The XDA threads for Nexus devices are filled with smart people who provide useful feedback and help. The XDA threads for the Pixel XL are something different altogether. Dealing with people here is no better than dealing directly with Google.
Click to expand...
Click to collapse
Whelp with that said. Go pound sand. If you can't get Google to replace you're faulty device because you're a little push over, then that's you're problem. Don't get mad at everyone else for not knowing whether or not you're phone is actually busted.
My pixel gets hot under very specific and limited circumstances. I RMA'ed my first one for this reason and now my second one does the same thing. Also, I got this second one on June 6th, little over a week ago.
So the conditions that make my pixel get very hot, very fast is this. Looking at XDA on Chrome, gets my phone HOT. It stutters, lags, and battery nosedives. A few other non mobile optimized sites warm it up, or sites with alot of ads, but XDA is basically un-browsable on it on Chrome. I'm on the O beta, and also using Chrome beta, but it acted this way on N too. So I just stay off the website and only use the app.
It's kinda annoying but everything else seems to work fine, so I'm not going to RMA another one.
I ride around with my Pixel XL in a black car, connected to my head unit, running Android Auto, Maps, and Spotify. The only thing I'm not doing that you probably are is running the screen at full bright.
I can give that a whirl to see if I can duplicate it, but as of right now I've never had an overheat shutdown.
Some questions:
Where do you have your phone mounted?
What kind of mount?
Is your phone in a case?
Do you have the same overheat problem if you place the phone in a different location with the same apps running? (say, in a cup holder or dash cubby?)
UPDATE: One hour of driving. Black car. Black interior. Mostly sunny. 85F ambient temp. Nougat 7.1.2 (5/17). Verizon network. Cell, WiFi, Bluetooth, and GPS radios enabled. Maps running. Spotify streaming via BT. Phone plugged into quick-charger. Screen full bright (100%). No holder in this car, so it was kept in the center console. No case. White phone. Windows open.
Result - did the phone get hot? Yes, it got hot, but not uncomfortably so. Did it overheat? No. Did it shutdown or display any other thermal alert? No, it did not.
So, either your phone is generating a hell of a lot more heat than mine, or something about where you have it mounted or the mount is causing a lot of heat buildup. If you've window mounted or dash mounted, consider vent mounting. Especially if you've a black phone and the sun's beating on it through the windshield. Also, if your mount either covers a great deal of the phone or has foam padding pressing against the back, consider switching out the mount for one that doesn't. That ****'s just an insulator and lets heat build up.
Mine has been very hot unplugging it from the usb cable for android auto in my vehicle but I haven't experienced anything yet like on the 6P. While I loved the design and some features that it had over the Pixel...that thing was a farking overheating throttling all the timepiece of shiite.
I tried the Pixel XL on Android O and the phone overheated. I tried Nougat and the phone overheated. I tried a custom Rom (DU) and the phone hasn't overheated yet, but the normal temperature of the battery when I'm in my air conditioned apartment iand the phone is completely idle s between 90-100F. Is that normal for this phone or should I press Google for an RMA? The only. othervthing I can think of is taking off the case and seeing if that makes a positive difference but I've been using Spigen cases on my last few phones and never had a problem with them.
Any constructive feedback would be appreciated. Anyone know what the normal operating temperature on this phone should be?
The reason of overheating may have to do with the SD821. If that is the case then there is no work around. The reason why I didn't buy the Pixel XL was because of the SD821. However i will buy the Pixel XL 2 with either SD835 or SD836.
dieselhazza said:
The reason of overheating may have to do with the SD821. If that is the case then there is no work around. The reason why I didn't buy the Pixel XL was because of the SD821. However i will buy the Pixel XL 2 with either SD835 or SD836.
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Well that sucks. I know the processor in my Nexus 6P was supposed to have overheating issues but I thought that had been solved with the processor used in the Pixel.
Pixel Support offered to RMA my phone but they will send a refurbished one in its place and since the phone isn't even 6 weeks old and I paid 900 for this thing at the Google Store getting stuck with a refurb so fast seems like a rip-off. The Pixel XL already seemed like a ripoff at 900 for a new one--but for a refurb?
A replacement might not even be any better if the CPU is to blame like you suggest. I'm tempted to just sell this thing, go back to using my 6P until the inevitable boot loop of death and then get a One Plus. I will definitely never buy another Google device after getting burned twice in a row.
Instead of bashing Google, let's try to resolve this issue.
I would try installing an app to see if you have any wake locks. What's great about Android vs iOS is we have deep sleep. So when that phone shuts off your CPU goes down exponentially. If you are having heat issues, it could be your phone failing to go into deep sleep. I am on a non rooted phone and I get over 7 hours of screen on time and my phone lasts me easily a day and a half. Do you have anything synced? I check all my stuff manually besides Facebook and Snapchat. I would turn everything else off. Also I had a battery case and they all caused my phone to have wakelocks. I have read if you do not use the charger that comes with the device aka car chargers not from Google for the pixel, then I would assume that would give you heat issues. Are you having any other problems besides heat?
Dj21Oh said:
Instead of bashing Google, let's try to resolve this issue.
I would try installing an app to see if you have any wake locks. What's great about Android vs iOS is we have deep sleep. So when that phone shuts off your CPU goes down exponentially. If you are having heat issues, it could be your phone failing to go into deep sleep. I am on a non rooted phone and I get over 7 hours of screen on time and my phone lasts me easily a day and a half. Do you have anything synced? I check all my stuff manually besides Facebook and Snapchat. I would turn everything else off. Also I had a battery case and they all caused my phone to have wakelocks. I have read if you do not use the charger that comes with the device aka car chargers not from Google for the pixel, then I would assume that would give you heat issues. Are you having any other problems besides heat?
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The primary problem is that the phone seems to run hot even when it's completely idle. Pixel support claims to have no information regarding what an acceptable temperature range is for this phone so I have no way of knowing whether my phone is running warmer than it should. They did offer to RMA my phone but admitted they would be sending me a refurbished one in return. The phone was 900 dollars and I bought it from the Google Store less than 6 weeks ago. I don't think they should be sending me a used phone. Any charger is going to make the phone warmer because that's the nature of the quick charge technology. GPS use according to the list Google sent me will make the phone warmer. GPS use also drains the Pixel battery quickly, so it's pretty much impossible to use the GPS on a long drive without also using a car charger at some point. I'm using the exact same car charger I used with my Nexus 6P and had zero overheating issues with that phone--at least that I'm aware of. The phone definitely ran much cooler than my Pixel does but the boot loop of death that plagues that phone is likely caused by too much heat for the solder to withstand over time--similar to the LG phones that also permanently bootloop. It's possible Google is trying to avoid a similar issue with the Pixels and that they are programmed to shut down before damage can occur. The problem is that I need a phone where I can reliably use the GPS and a car charger simultaneously on a hot day. The Pixel left me stranded because the phone kept overheating and I had to keep pulling off the highway to let it cool down so I wouldn't get lost. Google considers cool down periods for the Pixel normal and says so in the long list they e-mailed me of all the things that can cause the Pixel to overheat. I don't think Google should have sold this phone in the first place if they thought there was a good chance that it would overheat and shut down if you were using the GPS and a car charger at the same time. I'm still thinking about selling this phone and buying something cheaper and more reliable. I didn't pay a fortune for this phone only to be told by Google that it's fragile and needs to be treated with kid gloves.
I've tried to use the phone without a case. I tried a custom rom and kernel. I tried Greenify. I tried Naptime. The phone just continues to run at a high temperature no matter what I do. Maybe I do need to RMA the phone but getting stuck with someone else's used phone after paying so much for this thing really pisses me off. If I had a problem with a Samsung phone they would replace it with a brand new one in full retail packaging. Google should do the same.
My Nexus 5X started bootlooping after like 2-3 years of use. I tried everything up to limiting the cores, no dice. My last resource was using my heat gun to either fix any bad solder bumps or thermally shock the thing. Oddly it worked, it no longer boot loops, but now backlight is dead. I have tried even a spare screen from another 5X, which i know works, and no dice, so i know it is not a screen/backlight issue. Any recommendations? At least i need to just get the data off the phone and disable all the authenticators on it before moving to my new phone.
Starbomba said:
My Nexus 5X started bootlooping after like 2-3 years of use. I tried everything up to limiting the cores, no dice. My last resource was using my heat gun to either fix any bad solder bumps or thermally shock the thing. Oddly it worked, it no longer boot loops, but now backlight is dead. I have tried even a spare screen from another 5X, which i know works, and no dice, so i know it is not a screen/backlight issue. Any recommendations? At least i need to just get the data off the phone and disable all the authenticators on it before moving to my new phone.
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You could very well be experiencing the notorious Nexus 5x hardware bootloop bug -- an issue due to the actual soldering points on the logic board which negatively affected thousands of Nexus 5x and LG G4 devices. LG is fully aware of this factory fault, and has actually been sued in civil court for their alleged handling and unwillingness to correct it. But, I'm only asserting a possibility.